CONTACTS 
0201 - Dep Natrl Rscrs & Consvn                                                                                                                                           O-00000395 0102
020101 - Mr. Wayne Wetzel

SUBJECTS
A01 - Furnish Voith; Claim Computer; SDS
Software & Training;
Learning time, Create SI, Contacts DB
Testimonials on product

1006 -
1006 -    ..
1007 - Summary/Objective
1008 -
100801 - Follow up
100802 -
100803 - Discussed getting SDS installed for Wayne, Sarah and Walt to manage
100804 - the Broadwater contract closeout and litigation.
100806 -  ..
100807 - I will raise the matter with the Director when we discuss POIMS next
100808 - week.
100810 -  ..
1009 -
1010 -
1011 - Discussion
101201 -  ..
101202 - Implementing POIMS Concepts with SDS at DNRC for Broadwater
101203 -
101204 - I gave Sarah and Wayne the POIMS article on October 23, 1991.
101205 -
101206 - Wayne has read through the article, but has not completed his
101207 - comments.  We discussed applying the ideas in the POIMS article at
101208 - DNRC, particularly to support the Broadwater project closeout and
101209 - litigation effort.
101211 -  ..
101212 - I mentioned the memo from Sarah yesterday, requesting Welch provide
101213 - SDS training so she and others can use the SDS database.
101214 -
101216 -  ..
101217 - DNRC Staff Interest in SDS
101218 -
101219 - We reviewed Sarah's discussion today with Mike Sims on how he is using
101220 - SDS to manage the Broadwater power plant.  Mike showed her the large
101221 - flow chart he made for his subject index that correlates information
101222 - according to issues at the plant. Sarah said that SDS would be helpful
101223 - to organize the large number of documents that occur in her legal
101224 - work for the department.
101226 -  ..
101227 - Yesterday, Walt requsted that I spend an hour or so today helping him
101228 - get started using SDS. However, he was unable to fit this in today.
101229 -
101231 -  ..
101232 - SDS Training, Application - need PCs, Welch Helpful
101233 -
101234 - I expressed concern that unless Sarah and others have a PC that lets
101235 - them use SDS routinely there is a low likelihood they can learn enough
101236 - of SDS to use the data base without a skilled operator.  This is
101237 - because SDS has a wide variety of tools that work in conjunction with
101238 - one another to keep pace with a manager's daily work experience.  The
101239 - tools have little meaning if they are not used together throughout the
101240 - day to associate and retrieve related information.
101242 -  ..
101243 - Wayne said he has found from his experience using SDS that it requires
101244 - the context of the work day to recognize the purpose and method of
101245 - various functions.  He has found that with Welch on-site, it has been
101246 - much easier to see the utility, necessity and advantage of using the
101247 - SDS system of "plan, perform and report," based on daily interaction
101248 - and support from Welch. see POIMS, ref OF 1 6649
101249 - ..
101250 - I mentioned that everybody seems to have difficulty catching on
101251 - to the advantage of the SDS design, until they are exposed to it for
101252 - awhile and have help using it, as Wayne experienced on the Broadwater
101253 - Dam project in 1988. ref SDS 1 6006
101254 -
101255 -
101256 -
101257 -
1013 -

SUBJECTS
Usefull Technology Can be Used A Lot

1203 -
120401 -  ..
120402 - SDS Usefulness to DNRC
120403 -
120404 - Wayne said that SDS would be valuable to DNRC both for a research tool
120405 - on the existing data base, and to capture and organize the record in
120406 - the period ahead.
120407 -
120408 - We considered the need for careful management of the new Engineer in
120409 - that DNRC cannot simply turn over the reins without having a way to
120410 - monitor performance and record results.  DNRC will have Tudor, the new
120411 - Engineer and Voith to oversee; and may eventually wind up with a new
120412 - Contractor.  This is 3 to 4 different contracts that have to be treat-
120413 - ed separately but in a coordinated manner.  It requires a tool like
120414 - SDS to do the job well, or more people.
120415 -
120416 -
120417 -
120418 -
1205 -

SUBJECTS
Writing Fear Don't Know What to Write Struggle Resisted Engineers, M
COO Supplements CEO - Communication Manager
Reengineer Communication Management SDS Adds Metrics Alignment Organ
Com Manager Leadership Executive Aide COO Prepares People Before Mee
Executive Aide Com Manager Ensures Management Productive Organizing

5307 -
530801 -  ..
530802 - Executive Application of Communication Analyst
530803 -
530804 - We reviewed our discussion this morning when Wayne dropped by to
530805 - explain some points he had in mind about something-or-other he wanted
530806 - in the record. ref SDS 10 0800   I suggested this afternoon that he
530807 - could have saved time by entering this himself, if he had the SDS tool
530808 - available.
530810 -     ..
530811 -    Wayne disagreed; not enough time to analyse communication...
530812 -
530813 -    He explained that when he enters information himself (e.g. writing
530814 -    a letter), it takes much longer because he pauses to struggle with
530815 -    the language structure and to collect and organize his thoughts.
530816 -
530817 -        Aligns with Morris' comments on 911121. ref SDS 7 8467
530819 -     ..
530820 -    Wayne feels on the other hand that he can discuss his views with me
530821 -    then go do other things while I use SDS to research and analyse the
530822 -    record, craft and organize language that accomplishes his objective
530823 -    in a way that aligns with work history.  He knows that analysis
530824 -    with SDS finds documents and events from meetings, calls, seminars,
530825 -    etc., to cite in the letter that demonstrate alignment, and he
530826 -    further knows that, if inconsistency occurs, he will be notified
530827 -    for consideration.  Wayne said a support role for communication
530828 -    analysis saves a lot of time for him to work at a higher level
530829 -    exercising leadership rather than chasing details to avoid mistakes
530830 -    carrying out vision and strategy.
530832 -     ..
530833 -    I agreed that communication analysis is a good use of staff to
530834 -    support an executive.
530835 -
530836 -      [On 920110 Wayne explains SDS aides daily management; does not
530837 -      direct the work. ref SDS 11 0869
530838 -
530839 -      [On 920128 Com Manager does not "direct" anyone, the record shows
530840 -      what needs to be done. ref SDS 12 3354
530842 -       ..
530843 -      [On 921205 analysis of Covey's ideas on need to link up dialog in
530844 -      order to make communication effective. ref SDS 13 1558]
530846 -       ..
530847 -      [On 941012 Wayne suggests support for using SDS adds value to an
530848 -      organization, similar to explanation today. ref SDS 16 UM7F
530850 -       ..
530851 -      [On 941201 Jeff Ghilardi feels support for SDS is useful.
530852 -      ref SDS 17 TZ4J
530854 -       ..
530855 -      [On 950204 SDS gives executives a lot of "fire power" using
530856 -      "intelligence. ref SDS 18 0550]
530858 -       ..
530859 -      [On 950327 Communication Metrics defined based on complexity of
530860 -      information environment. ref SDS 20 3279]
530862 -       ..
530863 -      [On 951109 proposed SDS to support collaboration for expansion
530864 -      program at SFIA. ref SDS 23 6381]
530866 -       ..
530867 -      [On 950710 SDS supports key management practices, from review of
530868 -      Landauer's book "The Trouble with Computers", ref SDS 22 8490]
530870 -       ..
530871 -      [On 960105 executive support explained to USACE. ref SDS 24 7488]
530873 -       ..
530874 -      [On 960629 SDS supports Internet goals to enhance collaboration.
530875 -      ref SDS 25 1607]
530877 -       ..
530878 -      [On 960920 alignment discussed with USACE. ref SDS 27 2565]
530880 -       ..
530881 -      [On 960911 SFIA building program failing because of inadequate
530882 -      collaboration. ref SDS 26 9043]
530884 -       ..
530885 -      [On 950517 managers and executives are angry about prospect that
530886 -      leaders can improve leadership by writing. ref SDS 21 8849 and
530887 -      ref SDS 21 7229]
530889 -       ..
530890 -      [On 001219 steps for new way working. ref SDS 28 QT6F
530892 -       ..
530893 -      [On 010725 Wayne recommends using a Com Manager to implement SDS
530894 -      for executive support. ref SDS 29 03DW
530895 -
530897 -         ..
530898 -        Reminders and Prompts Make Writing Fast and Easy
530899 -        Creativity, Enlightenment, SDS Adds Value to Writing
530900 -        Struggle Writing Language Yields Insight Discovery Innovation
530901 -        SDS Aids Writing Creativity Discovery Innovation Enlightenment
530902 -
530903 -        We did not discuss that difficulty and struggle to construct
530904 -        comprehensible language that is clear, concise, and complete is
530905 -        the source of insight for understanding, which yields discovery
530906 -        and innovation, as explained in POIMS ref OF 1 21G6  Common
530907 -        complaints causing people not to write are not having enough
530908 -        time to write everything down, and struggling to decide what
530909 -        part of everything to write down within the time available,
530910 -        expressed as...
530911 -
530912 -            There's not enough time to write everything down, 890809,
530913 -            ref SDS 3 3S6H,
530915 -             ..
530916 -            I don't know what to write, 911121. ref SDS 7 8467
530918 -         ..
530919 -        Instant access in SDS to relevant history, and to prior views
530920 -        of affected parties in relation to objectives, requirements and
530921 -        commitments enables people to write accurate, comprehensive
530922 -        records and new analysis of events without taking notes (which
530923 -        Wayne mentioned).  Therefore, executives will always need to do
530924 -        some writing in order to figure out what they think, and to
530925 -        bring their hard won experience to bear on issues effectively.
530926 -        SDS makes this writing task a lot faster and easier than using
530927 -        innate memory with conventional information technologies like
530928 -        wordprocessing, email, pen and paper.
530930 -             ..
530931 -            [On 931130 Drucker says analysis primary responsiblity of
530932 -            management. ref SDS 14 7911  Difficulty writing shows
530933 -            incomplete understanding. ref SDS 14 4966
530935 -         ..
530936 -        SDS helps executives think through writing, cited in POIMS,
530937 -        ref OF 1 3742, by providing a wide range of reminders, as set
530938 -        out in NWO, ref OF 3 RP5J, for intelligence support...
530939 -
530940 -        1.  Fast access to collateral information for verifying
530941 -            accuracy of understanding (in any other program "fast
530942 -            access" is an oxymoron)
530944 -             ..
530945 -        2.  Prompts to facilitate short term recollection during data
530946 -            development
530948 -             ..
530949 -        3.  Prompts to identify scope of implications through the
530950 -            Subject Index and facile ways to apply it.
530952 -             ..
530953 -        4.  Links to formal documentation and People/Organizations
530955 -             ..
530956 -        5.  Multiple paths to retrieve information at a later time
530958 -             ..
530959 -        6.  Facile links to information from disparate events, showing
530960 -            that "A" supports "B" and/or "B" caused "G" based on the
530961 -            organic structure of context.
530963 -         ..
530964 -        For the same reasons, SDS improves staff work so that the
530965 -        overall productivity and quality of work for an organization is
530966 -        improved.
530967 -
530968 -           [On 940714 reviewed IBM. ref SDS 15 6894.]
530969 -
530970 -           [On 950204 explained how SDS improves writing and gives
530971 -           executives a lot of "fire power" ref SDS 19 0550]
530973 -            ..
530974 -           [On 950710 SDS advantages supported by Landauer's book on
530975 -           automated management. ref SDS 22 8490]
530976 -
530978 -     ..
530979 -    Improved Management - Para Manager SDS Specialist
530980 -
530981 -    We discussed how SDS gives the executive like Wayne an opportunity
530982 -    to write what they wish, have staff provide support, but at all
530983 -    times the boss can access information for review or to edit as
530984 -    necessary without having to ask anyone for it, or depend upon
530985 -    someone remembering to do something.  In SDS the writing (i.e.
530986 -    knowledge and ideas) is always ORGANIZED according to subject,
530987 -    chronology, contact, document or work file, so it can be retrieved
530988 -    in- stantly to find out or verify facts or ideas, or be assembled
530989 -    for "subject" reports (e.g. claims, an issue in a claim, hiring an
530990 -    en- gineer, planning a conference, fixing a computer or baking a
530991 -    cake). It can be worked and shaped over time to reflect more
530992 -    complete and deeper understanding as events unfold.
530994 -     ..
530995 -    This means fewer mistakes and better decisions.
530996 -
530997 -
530998 -
5310 -

SUBJECTS
Secretarial Support
Add Value to Existing Staff

5504 -
550501 -     ..
550502 -    Secretarial Application
550503 -
550504 -    I mentioned the possibility of JoAnn trying SDS since she has a PC
550505 -    on her desk.  Wayne recalled she requested an 80 MB drive.  I noted
550506 -    having recommended that she request a 120 MB drive for SDS, ref SDS
550507 -    4 line 73.
550509 -     ..
550510 -    Wayne wondered how valuable SDS would be for JoAnn?
550512 -        ..
550513 -       What To Do First?
550514 -
550515 -       I explained there is no experience from which to evaluate this
550516 -       potential, except that everyone has a list of things to do.  SDS
550517 -       at a minimum automatically facilitates choosing to do important
550518 -       matters first while assuring that tasks are not overlooked.
550519 -
550520 -           [See consideration in 1989, ref SDS 2 line 42.]
550522 -        ..
550523 -       Staff Support
550524 -
550525 -       We would have to experiment to see whether and to what extent
550526 -       support at JoAnn's level could be applied in the manner Wayne
550527 -       cited above as being helpful to save time for executives.
550529 -        ..
550530 -       Document Log
550531 -
550532 -       SDS can be of immediate value to the Department if JoAnn and
550533 -       other secretaries simply used the SDS document log.  Currently
550534 -       DNRC like every other organization public and private is wasting
550535 -       time looking for documents in file cabinets or in computer
550536 -       directories or by key word, etc.
550537 -
550539 -     ..
550540 -    Wayne indicated the viability of these ideas and the need for an
550541 -    improvement in DNRC's existing computer capability to implement it.
550542 -
550543 -
550544 -
550545 -
5506 -

SUBJECTS
Project Management Training

5603 -
560401 -  ..
560402 - Workstations
560403 -
560404 - I suggested that DNRC consider acquiring 4 PC's to connect in a net-
560405 - work and a tape backup system to protect its data.  I explained the
560406 - problem Mike Sims encountered of his computer failing today, and he
560407 - has not had time to back it up with floppys.
560408 -
560410 -  ..
560411 - Budget Justification
560412 -
560413 - Wayne said that the Director needs adequate justification to support
560414 - acquisition of additional computers.
560415 -
560416 -     I suggested the advantage of replacing expensive consultants with
560417 -     inexpensive hardware and software.
560419 -  ..
560420 - Wayne feels there is well founded skepticism about the prospect of
560421 - using computers to improve productivity.
560422 -
560423 -     I pointed out this arises from exaggerated claims by computer
560424 -     marketing people on the capability of their products.  An example
560425 -     is DNRC's existing computer network.  DNRC has learned it does not
560426 -     improve productivity as promised.  DNRC has also learned however
560427 -     that SDS does.  (see "Executive" and "Secretarial Applications"
560428 -     above; see "Improved Coordination" below).
560430 -      ..
560431 -     [See later review of book on automating management, ref SDS 22 line
560432 -     533.]
560434 -  ..
560435 - Wayne noted that DNRC has 5 computers now for Broadwater and only 3
560436 - people assigned to the project.  He, Sarah and Walt have DEC work-
560437 - stations and there are two PC's for plant monitoring.
560438 -
560439 -     I noted that the Broadwater computers can only be helpful, if
560440 -     properly applied, the same as for any other project component,
560441 -     like the turbine, the concrete, piping and so forth.  Merely hav-
560442 -     ing a computer does not improve management, any more than dumping
560443 -     a load of concrete on the ground will produce electricity. You
560444 -     need the right design in order to benefit from capital improve-
560445 -     ments.  Mike has concluded that SDS is a major assistance to him
560446 -     in managing plant operations, and Wayne has found my support of
560447 -     his work very valuable, because I have the right computer and the
560448 -     right program to improve management by leveraging his knowledge
560449 -     and ideas in a timely manner.
560450 -
560451 -
560453 -  ..
560454 - Implementation Plan
560455 -
560456 - I suggested the following steps to implement SDS at DNRC:
560458 -      ..
560459 -     Replace Dec Units
560460 -
560461 -     The new PC's would replace the DEC workstations.  They would offer
560462 -     the capability to access the DEC, plus connect to each other for
560463 -     accessing SDS data.  Thus, the total number of computer units
560464 -     would not increase, however, the degree of management support
560465 -     would greatly increase.
560466 -
560468 -      ..
560469 -     Improved Coordination to Support
560470 -     Broadwater Management & Litigation
560471 -
560472 -     The new system would directly connect the key people responsible
560473 -     for managing the Broadwater closeout which will now likely take
560474 -     another 3 - 5 years with the litigation that will occur.
560475 -
560476 -     This support is needed because the Broadwater problem has greatly
560477 -     increased.  There are now millions of dollars and possibly some
560478 -     reputations at stake.
560480 -          ..
560481 -         Example
560482 -
560483 -         Right now Walt makes a draft of a document, Sarah makes a
560484 -         draft and these are circulated.  This is the way it has been
560485 -         done for hundreds if not thousands of years (the mind reels in
560486 -         contemplation of the claims on the pyramids, Athenian Temples,
560487 -         the Roman Coliseum - Socrates in fact got his start as a
560488 -         management consultant).
560489 -         ..
560490 -         In SDS they would have access to the document on-line
560491 -         plus the history of the issues and other related documents
560492 -         that permits quick, but thorough research that is not now
560493 -         available.  This means better analysis, less time for initial
560494 -         production and management review.
560495 -
560497 -          ..
560498 -         Cost Savings
560499 -         Printing, Copying Storing Reduced
560500 -
560501 -         The cost of document production and storage would be greatly
560502 -         reduced by SDS because drafts and comments can be distributed
560503 -         on-line.  Personnel productivity would be greatly increased by
560504 -         being able to simply make a new version of a document and edit
560505 -         it without having to re-enter data, and by not having to dis-
560506 -         tribute information manually.
560507 -
560509 -          ..
560510 -         Limit Discovery
560511 -
560512 -         Information distributed on SDS can be done under the attorney
560513 -         client privilege to protect confidentiality of analyses and
560514 -         recommendations leading up to decisions.  Currently a signi-
560515 -         ficant body of hard copy documents are being produced to
560516 -         accomplish this at great cost to DNRC, but it is also suscep-
560517 -         tible to discovery.
560519 -          ..
560520 -         SDS communications can be accomplished at a much reduced
560521 -         exposure to discovery.
560522 -
560524 -      ..
560525 -     $10K to Recover $Millions?
560526 -     --------------------------
560527 -     For $10K or so (I think probably less) DNRC can greatly improve
560528 -     its chances to successfully manage millions of dollars at risk in
560529 -     the Broadwater closeout and litigation by enabling management to
560530 -     capture critical information, analyse it and recover it instantly
560531 -     when needed, as Welch has been doing the past few months.  DNRC
560532 -     can avoid significant consultant expense by acquiring this capa-
560533 -     bility for itself.
560534 -
560536 -  ..
560537 - Presentation Strategies
560538 -
560539 - The Director will be in the office next week.  I will inquire about
560540 - the best means to make SDS available to DNRC in the vein of the mes-
560541 - sage in the POIMS article, ref OF 2, which she offered to review and
560542 - comment upon, ref SDS 8 line 1210.
560543 -
560544 -
560545 -
560546 -
560547 -
560548 -
560549 -
560550 -
560551 -
560552 -
5606 -