THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: May 5, 2004 08:43 AM Wednesday;
Gary requests support for receiving letter on SDS record.
2...Analysis Drives Visibility of SDS Shown by Feedback from SAIC
3...Gary Using SDS for Analysis Drives Visibility of SDS by Helping People
4...Getting Things Done Begins with Writings Things Down
5...Writing Things Down in Organizational Memory Gets Things Done
6...Organizational Memory Writing Things Down Drives Getting Things Done
..............Six Months that Changed the World
7...Remember Accurately for 1 Minute after Meetings
8...1 Minute Memory Emphemeral Gist Degrades to 5% of the Story
9...Continual Bumbling Endemic to World Leaders and Everybody Else
10...Leadership and Technology SDS Enables Better Partnership
11...Consistent Use Good Management Requires Technology and Work Role
12...Organizational Memory Intelligence Created Links to "Connect the Dots"
13...Requirements Developed from Customer through Practices of Notice
14...Communication Metrics Audit Trail Traceability to Original Sources
15...Attitudes Change When Improvement Appears to be Within Reach
16...Gary Develops Idea for Automating Doc Management Use Case in SDS
17...Use Case Doc Management Plans to Save Time for Knowledge Management
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Document Management Receive Letter Responding to SDS Record ubmitte
Instructions Guidance on Writing and Receiving Letters
Received Documents Takes Time Using Cut and Paste to Position Text i
Set Up New Record Receiving a Letter Training Mentoring
Receiving Letter Correspondence Email Documents Other Files Managing
Receive Letter Responding to SDS Record Submitted Via Email with Com
1508 - ..
1509 - Summary/Objective
151001 - Follow up ref SDS 31 0000, ref SDS 30 5U5J.
151003 - Gary requested help handling a scenario where he sends SDS records to
151004 - people on the project, and gets back comments integrated at various
151005 - places in the SDS record. The objective is to construct a Knowledge
151006 - Space that preserves chronology for understanding cause and effect.
151007 - ref SDS 0 NL6O Gary then forwarded the letter he received so that I
151008 - can develop a training record showing how this is accomplished.
151009 - ref SDS 0 NL9Q I sent a letter to Gary saying this matter would be
151010 - worked later in the day, after doing some things with Millie.
151011 - Received a follow up letter from Gary explaining an idea he plans to
151012 - try for accomplishing the objective of the exercise managing Knowledge
151013 - Space. ref SDS 0 IG4L Sent an email to Gary linked to this record
151014 - with comments on the planning he reports. Will likely go ahead with
151015 - the training record so we can compare steps and time on the process.
151016 - ref SDS 0 HW4G
151018 - ..
151019 - [On 040509 submitted this record to Gary and to Wayne for
151020 - training on adding "intelligence" to the record. ref SDS 46 RW4F
151027 - ..
1513 - Discussion
151401 - In a call this morning, Gary explained having received a letter from a
151402 - colleague on the project that responded to a letter he sent
151403 - transmitting an SDS record. The response letter entered comments to
151404 - various sections of the SDS record, along the lines that is common
151405 - using email. Gary wants support on formatting this construction for
151406 - incorporating into the SDS doc log system that provides a
151407 - comprehensive Knowledge Space described in POIMS. ref OF 6 1107
151409 - ..
151410 - He sent a letter with the letter he received attached, which responds
151411 - to an SDS record Gary prepared that has been transferred, and so can
151412 - be formatted.
151414 - ..
151415 - Sent Gary an initial response explaining this matter will be
151416 - addressed this afternoon.
151419 - ..
1517 - 1632
151801 - Received the letter from Gary that forwards a letter from Mark with
151802 - feedback on Gary's SDS record with the description...
151804 - Integrating Test Articles with C3 Grid
151806 - ..
151807 - ...for 040410 at 0304. ref SDS 41 0001 Feedback on an SDS record is
151808 - an important step in evaluating SDS for organizational memory, per
151809 - below. ref SDS 0 WO4M
151811 - ..
151812 - Will receive this letter in a training record created in Gary's SDS
151813 - records.
151815 - This will test current date linking feature and working with links
151816 - for records in the current Schedule directory, which have actually
151817 - passed into history, developed the other day on 040420. for this
151818 - purpose. ref SDS 42 0001
151820 - ..
151821 - Created a record for Gary...
151823 - Training (Rod) Letter from Mark on integrating Test Articles
151824 - with C3, on 040505. ref SDS 44 0001
151826 - ..
151827 - Developing subjects for Gary's record and Mark's letter shows that for
151828 - some reason, Gary's project account does not have a "History" subject,
151829 - which is helpful for cross-referencing to maintain a rough chronology,
151830 - as a backup to find things.
151832 - ..
151833 - Investigation shows that the "History" account is not in the Template
151834 - account for projects. I saved this index in my records, so that when
151835 - I update Gary's records in a day or so, this should conform the
151836 - template in his system to the SDS program development set template.
151838 - ..
151839 - Went ahead and did the same for the other templates.
151841 - ..
151842 - Made an initial mistake of identifying Mark as part of Aerospace company staff,
151843 - when it turns out he is with SAIC in Vienna, VA, ref SDS 44 DM5K, so
151844 - revised the whole thing to report Mark's work product as a member of a
151845 - related "Organization" rather than part of Aerospace company staff.
151847 - ..
151848 - Created a Contact record for SAIC in Vienna, VA, to use in the Doc
151849 - Log. Did this so that the new record is within my contact account
151850 - numbers, to prevent overwriting anything Gary might be doing
151851 - concurrently.
SDS Enables Intelligence Unique Design Experience Enables Discoveryi
Strategy Steady-as-she-goes 3-layer Architecture Build Experience Ba
Learn SDS for Com Metrics Enables Good Management at Aerospace company Posti 18
Jones, Morris Commends Gary's Progress on combat Project at Aerospace mpany Usin 19
Goals 2004 Improve Using SDS Learn 8 Steps Using SDS for Communicati
Write Everything Down Correlations Implications Nuance Discovery Don
Analysis Gary Gets Feedback from SAIC on Analysis in SDS Record Driv
Paris 1919 Book Reports Heads of State Discovered Importance of Orga
Accurate Memory Better than Forgetting Improved by SDS Working Intel
Aerospace company Evaluation Contract Letter to Morris on Terms and Con tions 25
Com Metrics Learn Slow Organization Subjects Record Segments Headlin
2004 Goals Improve Using SDS Learn 8 Steps Using SDS for Communicati
Add Value Productive Meetings Regardless of What Was Actually Said B
3-layer Architecture Strategy Build Experience Base Improve Work Wit
Steady-as-she-goes 3-layer Architecture Strategy Build Experience Ba
Visibility Low Profile Stay Below Radar Boots on the Ground Strategy
581901 - ..
581902 - Analysis Drives Visibility of SDS Shown by Feedback from SAIC
581903 - Gary Using SDS for Analysis Drives Visibility of SDS by Helping People
581905 - Made another mistake assuming Gary's record on 040410 was a meeting.
581906 - Careful review shows the record does not say it is a meeting, but
581907 - rather is analysis.
581909 - ..
581910 - Gary's records showing colleagues and subcontractors (SAIC) engaging
581911 - SDS records illustrates the kind of application for collaboration and
581912 - analysis, we have been working to get started, since 030309,
581913 - ref SDS 32 GJ47, that cites Morris' early attempt to use SDS on
581914 - 910520, ref SDS 2 655O, and noted again by Morris in a letter to Gary
581915 - on 031008, for adding value by helping people perform the work, and so
581916 - drives visibility of SDS, ref SDS 35 KR5V, demonstrated by feedback
581917 - from SAIC, per above. ref SDS 0 NL9Q
581919 - ..
581920 - [On 040508 Gary submits research indicating that
581921 - language holds incredible ways to change culture and behavior.
581922 - ref SDS 45 568F
581924 - ..
581925 - Routine use of SDS for business intelligence, meets Peter Drucker's
581926 - call for using technology to improve management, reviewed on
581927 - 991025, ref SDS 21 0785, and further addresses Gary's objectives in
581928 - his letter on 040429. ref SDS 43 WB68 The strategy to "spread the
581929 - word wide as the waters" about the power of SDS to deliver the
581930 - goods that have the power of knowledge is supported by Gary's work
581931 - with SAIC today.
581933 - ..
581934 - [On 040509 submitted this record to Gary and to Wayne for
581935 - training on goal to add "intelligence" to the record.
581936 - ref SDS 46 RW4F
581940 - ..
581941 - Getting Things Done Begins with Writings Things Down
581942 - Writing Things Down in Organizational Memory Gets Things Done
581943 - Organizational Memory Writing Things Down Drives Getting Things Done
581945 - Millie has been reading a book...
581947 - Paris 1919
581948 - Six Months that Changed the World
581949 - Margaret MacMillian
581950 - Random House
581952 - ...in which MacMillian carefully reviews the peace conference
581953 - following World War I. Millie mentioned today a passage from
581954 - Chapter 21...
581956 - ..
581957 - The Council of Four
581959 - ...beginning on page 273, which describes the process of private
581960 - meetings held by the four heads of state: for the United States,
581961 - President Wilson, and the Prime Ministers of France, Clemenceau, of
581962 - Britin, Lloyd George, and of Italy, Orlando. MacMillian says in
581963 - part on page 273...
581965 - The idea was to meet without the customary entourage of experts
581966 - and secretaries, to settle the big questions among themselves.
581967 - Lloyd George was concerned about the repeated leaks from the
581968 - Supreme Council and by the slowness of the peacemaking.
581969 - Clemenceau agreed: the conference hand achieved little in two
581970 - months. So did Wilson, who had always preferred small,
581971 - informal groups where he could speak freely and, if necessary,
581972 - change his mind.
581974 - [On 040620 Knowledge Management seminar proposes Knowledge
581975 - Management practice based on authentic conversation.
581976 - ref SDS 47 LZ6O
581978 - ..
581979 - [On 040621 Knowledge Management seminar rejects reliance on
581980 - textual approach to complement flexibility of conversation.
581981 - ref SDS 48 2U6Y
581983 - ..
581984 - [On 040622 presencing practice for Knowledge Management
581985 - ref SDS 49 F75Y, based on social computer because people
581986 - like to get information through conversation. ref SDS 49
581987 - F74W
581989 - ..
581990 - The Four usually met twice a day, including on Sundays, if
581991 - there was a particular crisis.
581993 - ..
581994 - Continuing on page 274 the author says...
581996 - Hankey, the meticulous British secretary to the Peace
581997 - Conference worried about the Council of Four's decision not to
581998 - keep records, "frightfully inconvenient from a secretarial
581999 - point of view." After a couple of weeks the Four discovered
582000 - that it was also inconvenient from the point of view of getting
582001 - anything done. They could not remember what they had decided
582002 - or who was supposed to do anything about it.
582004 - ..
582005 - Morris Jones at Chips and Technologies reported on 950303 similar
582006 - problems with executives meeting with HP in Paris. ref SDS 9 3333 On
582007 - 990525 Morris reported that engineers don't like to write anything
582008 - down, they just want to do technology, similar to presidents, prime
582009 - ministers, janitors, car salesmen, everyone just wants to talk people
582010 - into saying yes, without any effort to understand correlations,
582011 - implications, and nuance for performing the work which people say yes
582012 - to performing.
582014 - ..
582015 - Continuing on page 274 the author says...
582017 - By the middle of April, Hankey was back to keeping notes. So,
582018 - it later turned out, was the interpreter, the historian Paul
582019 - Mantoux, who dictated his recollections of the previous day's
582020 - meetings every morning in a confidential memo for Clemenceau.
582021 - (Mantoux kept a copy for himself, which he left behind when the
582022 - Germans entered Paris in 1940; it somehow survived the war.)
582023 - By the end of April, Orlando had brought in an Italian
582024 - secretary. As a result, we have been left with an
582025 - extraordinarily complete picture of four of the world's leading
582026 - statemen talking to one another day in and day out for three
582027 - months in more than two hundred meetings. Where Hankey's
582028 - version makes everyone sound like a discrete civil servant and
582029 - smooths over the awkward exchanges, both Mantous and
582030 - Aldrovandi, the Italian, include the offhand remarks and the
582031 - angry asides.
582033 - ..
582034 - The four bickered, shouted and swore at each other, but they,
582035 - also,... teased each other, told jokes, and commiserated.
582037 - ..
582038 - Of the four, Loyd George held up best. He used to say later
582039 - that the six months he spent in Paris were the happiest time of
582040 - his life. He had seen Britain successfully throught the war,
582041 - and he enjoyed negotiating the peace. The day he left Paris,
582042 - he told his old friend Riddell "I felt I was closing a book
582043 - that would never be reopened - a book of intense interest. It
582044 - was an anxious time, but a pleasant time. I enjoyed it. I
582045 - doubt if I shall ever spend such another. It was all so
582046 - vivid."
582049 - ..
582050 - Remember Accurately for 1 Minute after Meetings
582051 - 1 Minute Memory Emphemeral Gist Degrades to 5% of the Story
582052 - Continual Bumbling Endemic to World Leaders and Everybody Else
582054 - The record of the Paris Peace Conference in 1919, reported above,
582055 - ref SDS 0 PRVP, supports analysis on 950204, showing people remember
582056 - critical details accurately for about 1 minute, ref SDS 8 0550, and
582057 - that innate memory begins to degrade immediately after a meeting until
582058 - all that remains is about 5% remembering the "gist" of the story, as
582059 - set out in POIMS. ref OF 5 2301, which further explains the solution
582060 - enabled by SDS. ref OF 6 KH8J
582062 - ..
582063 - The most powerful world leaders are thus powerless to avoid the limits
582064 - of innate biology on human span of attention, found by Professor
582065 - George Miller at Harvard, reviewed on 990303, ref SDS 19 6120, and
582066 - which cause continual bumbling in government noted by Henry Kissinger,
582067 - reviewed on 940609. ref SDS 4 4238 Like all executives, reported by
582068 - Forutne and reviewed on 990625, ref SDS 20 0460, and, also, like all
582069 - managers, engineers, hairdressers, plumbers, college professors and
582070 - everybody else, world leaders waste 70% of the day in unproductive
582071 - meetings, reported in a study on 960205, ref SDS 11 5902, when there is
582072 - no record of organizational memory that augments intelligence so that
582073 - people can accurately align daily work with relevant history, and with
582074 - objectives, requirements and commitments in order to understand
582075 - correlations, implications and nuance of new information, and follow
582076 - up to get things done quickly and accurately.
582078 - ..
582079 - A meeting at PG&E on 941209 illustrates the problem world leaders
582080 - encountered in Paris during 1919 when they could not remember from one
582081 - day to the next who, what, when, where, why and how their discussion
582082 - evolved, understanding was reached, issues were decided, tasks were
582083 - accomplished and plans were made for follow up. ref SDS 6 7777
582084 - Analysis a few days later on 941211 of the meeting on 941209
582085 - identifies very similar problems that Margret MacMillan cites from
582086 - research on the Paris Peace Conference in 1919. ref SDS 7 6488
582088 - ..
582089 - Experience of world leaders bickering and shouting to relieve
582090 - emotional tension, reported by the author, ref SDS 0 8N5F, often
582091 - occurs when everyone remembers things differently, reported at the US
582092 - Army Corps of Engineers on 961017. ref SDS 13 2863 This fits the
582093 - model of using constructive confrontation methods to make meetings
582094 - productive, explained on 970123, ref SDS 14 1111, and confirmed by
582095 - Andy Grove in his book "Only the Paranoid Survive," reviewed on
582096 - 980307. ref SDS 16 0261
582098 - ..
582099 - World leaders who care about a timely record of accurate personal and
582100 - organizational memory for getting things done quickly and accurately,
582101 - reported by the author, per above, ref SDS 0 MP5O, answers Gary's
582102 - question on 020217, about what SDS does that people care about,
582103 - ref SDS 27 1332, and is further described as essential for effective
582104 - management at DOD, in the same record on 020217. ref SDS 27 9360
582106 - ..
582107 - Experience from the Paris peace conference in 1919 that showed getting
582108 - things done begins with writing things down, reflects the ancient
582109 - rule...
582111 - So let it be written, so let it be done.
582113 - ...reviewed at PG&E on 941010. ref SDS 5 4N9G
582115 - [On 040509 submitted this record to Gary and to Wayne for
582116 - training on goal to add "intelligence" to the record.
582117 - ref SDS 46 RW4F
582119 - ..
582120 - The importance of writing things down is not a secret of ancient
582121 - scribes. Review of the Maltese Falcon on 020927 showed situational
582122 - awareness was deeply ingrained in the culture during the 1930s, 40s
582123 - and 50s following experience at the Paris Peace Conference in 1919,
582124 - where world leaders discovered the advantates of an accurate record
582125 - for organizational memory to get things done. ref SDS 29 W682
582127 - ..
582128 - Evidence suggests that frustrations about poor productivity of
582129 - meetings, discovered by world leaders in 1919, was a prime motive for
582130 - launching the Project Management Institute (PMI) in the early 1960s,
582131 - discussed by a founder reporting poor progress on making meetings
582132 - productive, reviewed on 940114. ref SDS 3 2290
582134 - ..
582135 - The difficulty of remembering critical details that drive progress on
582136 - getting things done, and which was discovered by the heads of state at
582137 - the Paris Conference in 1919, was discovered again by the Reagan
582138 - Administration in the 1980s, discussed with General Hatch on 960410.
582139 - ref SDS 12 3229
582141 - ..
582142 - Similarly, Andy Grove cited expererience that showed things don't get
582143 - done correctly in business (e.g., Intel Corporation), when people do
582144 - not write things down, because mental maps are awfully forgiving of
582145 - error, reviewed on 980307. As a result, Grove adopted a practice of
582146 - taking copious notes, ref SDS 17 3668, for the same reason the Big Four
582147 - reverted to writing things down in Paris during the Peace Conference
582148 - in 1919, so that they could get things done. ref SDS 0 MP5O
582150 - ..
582151 - Curiously, people, like Andy, met in Paris 80 years later on 970222 to
582152 - ask how technology can strengthen traditional information technologies
582153 - (IT), so that everybody can do a better job to think, remember and
582154 - communicate, which begins with writing things down, as discovered by
582155 - the Big Four world leaders in 1919. ref SDS 15 8529
582157 - ..
582158 - If writing things down is so important to getting things done, per
582159 - above, ref SDS 0 MQ49, why does this lesson learned 2000 years ago,
582160 - have to be learned anew by each generation, illustrated by the record
582161 - on 010522? ref SDS 25 E688
582163 - ..
582164 - Why, for example, did the Prime Minister of Great Britian anticipate
582165 - with nostalga that productive meetings in Paris could not be
582166 - replicated at home in England? ref SDS 0 GA5I Why do people who
582167 - experience the benefits of good management, never seem to be able to
582168 - repeat this happy experience, illustrated by the record on 000517?
582169 - ref SDS 23 2064
582173 - ..
582174 - Leadership and Technology SDS Enables Better Partnership
582176 - The pernicious power of bureaucracy, which evolved in part to enable
582177 - documentation for applying alphabet technology to routinely develop
582178 - and maintain important information, in practice causes fear of
582179 - accountability that chokes the life out of any effort to provide
582180 - useful intelligence, as set out on 040203. ref SDS 38 E44K Good
582181 - management is further resisted because working intelligently is a lot
582182 - of hard work using traditional information technology (IT), reported
582183 - on 000307. ref SDS 22 5182 Therefore, POIMS calls for a better
582184 - partnership between leadership and technology to capture a greater
582185 - share of the record from meetings, calls and documents, and to add
582186 - "intelligence" that converts daily working information into useful
582187 - knowledge, ref OF 3 6221, and in NWO. ref OF 10 034H SDS meets this
582188 - call by providing new tools that make developing intelligence fast and
582189 - easy, which previously was beyond reach, and so was dismissed as
582190 - "unnecessary overkill," reported on 890324. ref SDS 1 2940
582192 - ..
582193 - In the case, of the Paris Peace Conference in 1919, when world leaders
582194 - returned home to their respective capitals, they were no longer
582195 - working with equals who could insist on creating a record of
582196 - organizational memory that makes meetings productive, as reported by
582197 - the author. ref SDS 0 MP5O A Prime Minister receives criticism from
582198 - opponents, which is dismissed as partisan to effect a regime change,
582199 - rather than to improve the work; or, the Prime Minister meets with
582200 - subordinates, who praise to curry favor, and who have no authority,
582201 - and so would be afraid, to submit a record that confirms common
582202 - understandings, that worked in Paris to make meetings effective. When
582203 - people meet with others who are telling them that everything they say
582204 - is the right thing, then investing time for generating intelligence
582205 - seems like unnecessary overkill.
582207 - ..
582208 - On 980403 Max Blodgett at USACE explained this problem of meetings
582209 - among equals that results in no one having authority to create a
582210 - record of organizational memory for getting things done, as a basis to
582211 - recommend using Com Metrics. ref SDS 18 4033
582213 - ..
582214 - How then were meetings among equals in the Paris Peace Conference able
582215 - to overcome the common problem that plagues other meetings?
582217 - ..
582218 - One answer might be the glare of the spotlight that shines on a
582219 - conference for achieving world peace. Leaders of the "Big Four" felt
582220 - a much higher degree of urgency to find a solution, than do those who
582221 - attend most meetings, where consequences of failure to be productive
582222 - are largely borne by others.
582226 - ..
582227 - Consistent Use Good Management Requires Technology and Work Role
582229 - As reported on 040102, ref SDS 37 0001, and demonstrated by feedback
582230 - from SAIC in the record today, ref SDS 44 0001, Gary is making good
582231 - progress enabling the culture to climb back up the learning curve,
582232 - once again, from the perigee currently in vogue, by demonstrating at
582233 - Aerospace company that organizational memory is a "friend" for getting things
582234 - done, as discovered in Paris in 1919, per above, ref SDS 0 MP5O,
582235 - rather than an "enemy" to be feared, reported on 010522. ref SDS 25
582236 - PV6G The big challenge is to turn on the light of "intelligence" by
582237 - making the links in SDS active that leverage the power of knowledge
582238 - being created by Gary, through the modern magic of electronic
582239 - transmission using a secure intranet, requested by Steve on 031211.
582240 - ref SDS 36 5U6J
582242 - ..
582243 - Making links active on the project, will immediately begin to improve
582244 - productivity at Aerospace company, under the rule that a "little intelligence"
582245 - goes a long way in a big organiztion, reported on 011006. ref SDS 26
582246 - W56K In turn, improving productivity at Aerospace company, will, as well, hasten
582247 - the day when the discovery in Paris 80 years ago, can once again
582248 - permeate the land to lift civilization to a new plateau, called out in
582249 - POIMS. ref OF 5 6528
582251 - ..
582252 - Having concluded that writing things down is critical to saving time
582253 - and money, it remains only to strengthen the ability to capture
582254 - organizational memory and to add "intelligence for creating knowledge
582255 - for launching a new path of growth and prosperity, i.e., how to
582256 - improve alphabet technology, discussed in POIMS. ref OF 3 ER3G
582258 - [On 040509 submitted this record to Gary and to Wayne for
582259 - training on goal to add "intelligence" to the record.
582260 - ref SDS 46 RW4F
Com Metrics Learn Slow Organization Subjects Record Segments Headlin
Slow Progress Adding Links to Relevant History Organizational Memory
SDS Enables Intelligence Unique Design Experience Enables Discoveryi
Links Create Refuse Invest 10 Seconds Claim Want Addressability Refu
Slow Progress Adding Links to Relevant History Organizational Memory
700801 - ..
700802 - Organizational Memory Intelligence Created Links to "Connect the Dots"
700803 - Requirements Developed from Customer through Practices of Notice
700804 - Communication Metrics Audit Trail Traceability to Original Sources
700806 - Follow up ref SDS 40 TO5M, ref SDS 39 PQ6P.
700808 - Progress on preparing analysis for visibility of SDS, per above,
700809 - ref SDS 0 WO4M, and, also, for getting things done to save lives,
700810 - improve productivity and earnings that lifit civilization, also,
700811 - discussed above, ref SDS 0 PRVP, can be aided by adding links and
700812 - organization that triangulate understanding, as set out in POIMS.
700813 - ref OF 6 16EF
700815 - ..
700816 - The Aerospace company record on 040410 and comments from SAIC on 040505 do not
700817 - have any references to authority. Mark's letter can now be cited in
700818 - future communication (e.g., correspondence and meetings), but with
700819 - approrpiate notations that Mark cites no authority for SAIC comments.
700820 - ref SDS 44 QS43
700822 - ..
700823 - Gary sent a letter to Mark that cites "FSS documents" as a basis for
700824 - writing to SAIC requesting feedback on issues, ref DRP 3 0002,
700825 - developed from analysis, which is a critical step for transformation
700826 - to a culture of knowledge, per above. ref SDS 0 WO4M However, there
700827 - are no links into FSS or other docs that support the record on 040410,
700828 - and Mark does not cite FSS or other docs, as noted in the record on
700829 - 040505. ref SDS 44 QS43
700831 - ..
700832 - This record aligns with reporting on 020812 that experts, who advocate
700833 - the use of links, including Doug Engelbart, rely solely on information
700834 - technology (IT) methods, and eschew linking in performing daily work.
700835 - ref SDS 28 JT6O This suggests that transformation takes more than
700836 - tools. SDS makes creating links largely a matter of volition, except
700837 - for finding an original source as the target of a link. The SDS
700838 - environment is designed to support this process, but requires "jump
700839 - starting" the process to form a work practice, so that finding sources
700840 - is as fast and easy as creating the record and making links.
700842 - ..
700843 - The agreement with Aerospace company is to use SDS for Com Metrics that provides
700844 - "intelligence" available as an asset of organizational memory,
700845 - reported on 040317. ref SDS 39 KM3K The letter to the project on
700846 - 040402, ref SDS 40 TO5M, reported planning on 040102 for using a
700847 - greater share of the eight (8) steps of Com Metrics. ref SDS 37 UM5I
700849 - ..
700850 - An important part of "intelligence" is an audit trail for traceability
700851 - to original sources (summarized as "alignment" in POIMS, ref OF 4
700852 - IE6L, and citing PMBOK and ISO reviewed on 950721, ref SDS 10 1740),
700853 - because connections to authority strengthen understanding and enable
700854 - judements to measure confidence about the level of reliance to invest
700855 - in representations for performing the work. Typically, detailed
700856 - characterizations like those on 040410 and from SAIC on 040505 do not
700857 - come entirely from the work of a single individual on a single day,
700858 - but rather are drawn by individuals from experience attending
700859 - meetings, professional events, and reading source material. These
700860 - sources are critical parts of Communication Metrics for constructing a
700861 - useful Knolwedge Space.
700863 - ..
700864 - In the same way that Aerospace company's customer asked about
700865 - availablity of writings to confirm understandings on progress of the
700866 - work reported on 030828, ref SDS 34 SE7L, so, too, writings need
700867 - connections to original sources, IAW Com Metrics theory and practice,
700868 - reported on 001219, ref SDS 24 Y55D, set as a goal for SDS work
700869 - product on the project this year, in the annual review on 040102.
700870 - ref SDS 37 H55F
700872 - ..
700873 - Follow up with Mark might therefore be to send a letter asking about
700874 - sources on comments, i.e., do they reflect an SRS or similar document
700875 - currently in production, or has SAIC obtained documented requirements
700876 - from DOD, that can be described in the manner of a biblography showing
700877 - ideas have been shared and vetted? If this has occurred, that is
700878 - critical input, and equally, if there is no written authority for
700879 - anything Mark has presented, that, too, is critical Communcation
700880 - Metrics, suggesting a task to begin gaining support from the customer
700881 - on requirements through practices of formal and informal notice.
700889 - ..
7011 - 0223
701201 - Attitudes Change When Improvement Appears to be Within Reach
701202 - Gary Develops Idea for Automating Doc Management Use Case in SDS
701203 - Use Case Doc Management Plans to Save Time for Knowledge Management
701205 - Received ref DRT 1 0001 from Gary saying...
701207 - 1. As often happens, about the time I went to bed, I realized
701208 - exactly how to deal with the email I asked you about today.
701210 - ..
701211 - The timliness of Gary's notice is encouraging for prospects of
701212 - accomplishing business success he discussed a few days ago on 040429.
701213 - ref SDS 43 WB68 This evening near midnight, Gary got an idea that may
701214 - reduce the amount of work for doing Knowledge Management, cited
701215 - previously on 000307, as preventing people from using good practices
701216 - to save lives, time and money. ref SDS 22 5182 His plan to test the
701217 - idea shows how attitudes change when people begin to experience some
701218 - benefits of a new system, and then recognize from that experience new
701219 - opportunities for improvement, based on inherent differences between
701220 - Information Technology (IT) and Knowledge Management, cited in POIMS.
701221 - ref OF 4 SV5N
701223 - ..
701224 - Gary continues by listing the steps of a process for handling a
701225 - special class (use case) of documetnts received...
701227 - 1. Create a receiving record for yesterday, linked to the
701228 - original record.
701230 - ..
701231 - 2. Link the original record forward to the receiving record.
701233 - ..
701234 - Gary might mention this step takes less time using the new tools he
701235 - suggested on 030628 for making forward links fast and easy.
701236 - ref SDS 33 CY6F
701238 - ..
701239 - Gary continues...
701241 - 3. Merge the comments into the original record.
701243 - ..
701244 - My feeling is that the author's comments on Gary's SDS record should
701245 - be in a "Document Received Today" that is managed in a new record
701246 - created today, and that these comments should further be in the SDS
701247 - record where the "Docuement Received Today" is actually received, and
701248 - then linked back to Gary's original record on 040410, per above.
701249 - ref SDS 0 NL9Q
701251 - ..
701252 - Gary continues...
701254 - 2. I have an editor that supports the ability to mark a block and
701255 - save it to a file. By starting from the bottom of the reply, I
701256 - can mark a potion of the response with the attribution and save
701257 - the response to x.txt, which can then be imported into the
701258 - record at the correct place. Working from the bottom will keep
701259 - the line number correct for knowing where to insert the
701260 - response pieces.
701262 - ..
701263 - 3. Once the response is handled, I can add analysis of my own in
701264 - the record and / or make general commentary in the received
701265 - record.
701267 - ..
701268 - This is the correct approach, so that everything is connected into
701269 - chronology of continuing context.
701271 - ..
701272 - Gary continues...
701274 - 4. If that works as well as I think it should, a Perl script could
701275 - easily automate most of the process to see if it is worth doing
701276 - routinely.
701278 - ..
701279 - 5. The mechanics will work well enough that it just might make a
701280 - generally useful approach.
701282 - ..
701283 - 6. I wanted to let you know before you put any effort into it.
701285 - ..
701286 - 7. I think I am going to like this approach.
701288 - ..
701289 - Both para 6 and 7 are helpful, saving me time and saving SDS users
701290 - time by reducing the keystrokes for creating, maintaining and using an
701291 - effective Knowledge Space, as explained in POIMS. ref OF 6 1107
701294 - ..
7015 - 0251
701601 - Submitted an email to Gary linked to this record with comments per
701602 - above. ref SDS 0 IG4L Will likely go ahead and create a training
701603 - record for Gary, also, per above. ref SDS 0 HV7M
701605 - ..
701606 - We can compare steps, keystrokes and time saved performing Knowledge
701607 - Management.