THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: June 21, 2004 12:17 PM Monday; Rod Welch

John Maloney feels analytic thinking ill suited for knowledge work.

1...Summary/Objective
2...Giving Up Knowledge Mangement Seminar Communication Too Complex
3...KM Seminar Objects 20th Century Reductionist Linear Control Dominence
4...Control Management Linear Reductionist Technocracy Rejected by KM
5...Linear Reasoning Alphabetic Mind Construct Manage Cause Effect Reject
6...Silly Ignores Laws of Nature that Locality Drives Power Knowledge
7...Management Practice Civilization Communication Literacy Traceability
..........Hammurabi Management Practice of Laws and Governance
..........History and Origins of Management
..........Accounting Double Entry Bookkeeping Enabling Forces
..........Enabling Forces Accounting Similar Intelligence Support
..........Communication Metrics Enabling Forces Similar Accounting
..........The History of Management
8...Science Quantum Mechanics Misapplied Marketing Knowledge Management
9...Complexity Construct by Emergent Forces Understanding Unified Theory
10...Hawking Feels a Unified Theory of the Universe Build More Complexity
11...Textual Approach Rigid Mechanistic Replaced by Flexible Conversation
12...Alphabet Technology Text Refine Accuracy Avoid Error in Complexity
13...Accuracy Literacy Text Alphabet Technology Foundation Civilization
14...Conversation Linear Mechanistic Communication Textual Connections
15...Complementarity Conversation Intelligence Support for Communication
16...System Thinking and Conversation Make Knoweldge Management Effective
17...Holism Integrated Processes Practices Plan Perform Report Intelligence
........Networked Structure Complements Conversation for Collaboration
18...Critical Mass Integrated Communication Conversation Text Synergy
19...Communication Conversation Text Intelligence Synergy Complementarity
20...Synergy Complementarity Integration Whole Greater than Sum of Parts
21...Complementarity Balances Speech Intelligence Immediacy Accuracy
22...Conversation Outside Organization Mechanism Change Renewal
23...Conversation 90% of Management Waste 70% Time Unproductive Meetings
24...Change Improvement KM Replaced Fading Fads of TQM Reengineering in 90s
25...Webber HBR Article Conversation Knowledge Management is Change Renewal
............What's So New about the New Economy?
26...Fools Gold Alluring Fast Easy Rewards Grazing on Conversation
27...Bad Management Fast Easy Conversation Allure Fools Gold
28...Conversation Core Theme Knowledge Management Seminar Fast Easy
29...Lay, Skilling, Fastow Smooth Talking Excellent Conversationalists
30...Rube Goldberg Emporer Wore No Clothes Selling People on Conversation
31...Suspend Disbelief Join Conversation on Using Conversation for KM
32...Emporer Wore No Clothes No Disbelief to Suspend Using Conversation
33...Conversation Core Commitment of Communication Literacy Complementarity
34...Dumb Down Knowledge Management Learn from Future Reverses Logic
35...Learning from Future Reverses Locality Principle Past Prologue
36...Conversation Continual Bumbling without Literacy for Accuracy
37...Talk is Cheap without Adding Energy to Authenticate Accuracy
........Intelligence Converts Information into Knowledge
........Knowledge Management Has Little to Do with Adding Intelligence
38...1 Solution Conversation No Processes Knowledge Management Eviscerated
39...Case Study Knowledge Management Dumbed Down to 1 Process Conversation
40...Conversation Linear Solution Mainstream Knowledge Management
41...Study Demonstrates Mainstream Knowledge Managment Solely Conversation
42...Landauer Comments on KM Debate Between Talent and Tools
43...Knowledge Management Process to Maintain Meaning Cited by Landauer


..............
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CONTACTS 
0201 - KM Cluster                                                                                                                                                         O-00000732 0101
020101 - Mr. John Maloney; Founder
0202 - University of Colorado                                                                                                                                             O-00000603 0201
020201 - Mr. Thomas K. Landauer, Ph.D.

SUBJECTS
Rigid Analytic Mechanistic Thinking Styles Ill Suited for Knowledge-

5303 -
5303 -    ..
5304 - Summary/Objective
5305 -
530501 - Follow up ref SDS 52 0000. ref SDS 43 0000.
530502 -
530503 -
530504 -
530505 -
530507 -  ..
5306 -
5307 -
5308 - Progress
5309 -
530901 - Giving Up Knowledge Mangement Seminar Communication Too Complex
530902 - KM Seminar Objects 20th Century Reductionist Linear Control Dominence
530903 - Control Management Linear Reductionist Technocracy Rejected by KM
530904 - Linear Reasoning Alphabetic Mind Construct Manage Cause Effect Reject
530905 -
530906 - Follow up ref SDS 52 RF6O.
530907 -
530908 - Received ref DRT 1 0001 from John Maloney responding to the letter to
530909 - him, ref DIP 2 0001 submitted yesterday, ref SDS 52 6P5M, and
530910 - objecting to John's letter, ref DRP 2 0001, transmitting a press
530911 - release for an upcoming seminar on Knowledge Management. ref SDS 52
530912 - RF6O
530914 -         ..
530915 -    1.  Thanks for your message [on 040620, ref SDS 52 6P5M] and nice
530916 -        to hear from you! ref DRT 1 0001
530918 -         ..
530919 -    2.  I must admit finding your occasional epistles jarring and a bit
530920 -        of an ambush.  You intransigence and dogma concerning knowledge
530921 -        management is also somewhat offensive and counterproductive.
530922 -        ref DRT 1 ID68
530924 -         ..
530925 -    3.  If you ask around, particularly with the distinguished people
530926 -        you mentioned and the luminaries you CC:ed, you will probably
530927 -        find there is a strong consensus that rigid, analytic and
530928 -        mechanistic thinking styles of the Industrial Era are
530929 -        ill-suited for a knowledge-based organizations and economies.
530930 -
530931 -           [On 040622 John's follow up letter confirms objection
530932 -           to complementarity between conversation and tools.
530933 -           ref SDS 53 G59K
530935 -            ..
530936 -           [On 050325 John reportedly used similar language for a
530937 -           speech in London. ref SDS 56 GP3G
530939 -  ..
530940 - "Concensus" in work practices become industry standards.  ISO 9000 and
530941 - 10006 criteria require traceability to original sources that verifies
530942 - accuracy of communications.  Authenticated conversation strengthens
530943 - quality of daily work, reviewed on 950721. ref SDS 13 1740  FAR part
530944 - 4.801 is another standard that requires documentation of accuracy to
530945 - save lives, time, and money, reviewed on 020504. ref SDS 40 XV7L
530947 -  ..
530948 - John's perspective can be aided with examples of "knowledge-based
530949 - organizations and economies"  For example is the KM Cluster a
530950 - "knowledge-based economy"?  How about Microsoft, Boeing, Stanford
530951 - University, Exon, Enron, FDA, CIA, US Navy, IBM, UAL -- are all or any
530952 - of these "knowledge-based economies," and what are they doing today,
530953 - that is different from 10 years ago, 100 years ago with respect to
530954 - creating and applying knowledge to advance productivity, earnings, and
530955 - stock prices?
530957 -  ..
530958 - John is correct to discourage "rigid" thinking that is antithetical to
530959 - effective analysis, called out by Drucker, reviewed on 931130.
530960 - ref SDS 6 4496  Everyone agrees that rigid analysis is an oxymoron
530961 - that has no place in serious discussion of knowledge tools and
530962 - practices.
530964 -  ..
530965 - Flexibile tools and practices enable the microscope of analysis and
530966 - the telescope of discovery to find connections of cause and effect in
530967 - complex scenarios that yield the secrets of nature, including human
530968 - relationships using reality monitoring, reviewed on 021118,
530969 - ref SDS 45 QS8H  Understanding linear mechanics of cause and effect
530970 - from the elemental irreversability of time empowers human intelligence
530971 - to predict the future, under the locality principle, reviewed on
530972 - 040312. ref SDS 48 YH4G  The record on 890523 presents requirements
530973 - for flexible design balance chronology that orders daily life within
530974 - structures of contex, and further with patterns connecting cause and
530975 - effect that yield the power of knowledge. ref SDS 1 P13O
530977 -  ..
530978 - For example, alphabet technology is a flexible mechanism for rendering
530979 - the power of human thought, explained in NWO. ref OF 9 0846  This
530980 - power that makes people superhuman, reported on 010622, ref SDS 33
530981 - N668, is leveraged by a new, flexible "knowledge space" technology for
530982 - common storage and precision access, ref OF 11 PX6J, that extends
530983 - traditional grammar for constructing analysis to manage daily work.
530984 - ref OF 11 CO5U
530985 -
530986 -
530987 -
5310 -

SUBJECTS
Silly Ignores Laws of Nature that Locality Principle Drives Power Kn

7403 -
740401 -  ..
740402 - Silly Ignores Laws of Nature that Locality Drives Power Knowledge
740403 - Management Practice Civilization Communication Literacy Traceability
740404 -
740405 -
740406 - John's letter continues...
740407 -
740408 -    4.  At best, the industrial revolution is only 200 years old and
740409 -        the concept of management is less than a 100 years old.  Your
740410 -        remark, "...past two (2) mellineia (sic) that guides the
740411 -        practice of management..." is just plain silly. ref DRT 1 ID77
740413 -  ..
740414 - "Silly" is a derisive claim of error in analysis disconnected from
740415 - reality, as occurs when elemental laws of nature are ignored, e.g.,
740416 - gravity, locality, time, entropy, or when professional standards are
740417 - ignored, or when regulations for good management are ignored because
740418 - it was faster and easier to rely on conversation rather than the
740419 - record, all causing devestating mistakes, loss of life, time, and
740420 - money, as NASA's Chief Administrator testified on 030826. ref SDS 47
740421 - 8K4G
740423 -  ..
740424 - The letter to John on 040620 says experience from the past two (2)
740425 - millennia guides the practice of management. ref SDS 52 T75J  Literacy
740426 - is a strong practice that originated in 700 BC.  It was widely used by
740427 - the Romans for managing affairs of state from the beginning of the
740428 - common era, and continues to the present day, shown by research on
740429 - 991108, ref SDS 28 5628, and further illustrated by John's letter.
740430 - Religious and legal practice of linking back to original sources
740431 - implements the locality principle to discover and retain connections
740432 - of cause and effect that yield the power of knowlede, reviewed on
740433 - 040312, ref SDS 48 YH4G, and further explained in NWO, noting that
740434 - religion was the first management practice. ref OF 10 4723
740436 -  ..
740437 - For example, religion and legal practices yield connections that link
740438 - back to original sources under the locality principle.  Training and
740439 - continual learning reinforce goals, policies, and practices with
740440 - meetings once a week.  Confession provides quality control to identify
740441 - problems for continual improvement.
740443 -  ..
740444 - Peter Drucker maintains that accounting is the best business practice,
740445 - reviewed on 980101. ref SDS 18 0627  Accounting was used to manage
740446 - trade in Sumeria during ancient times. ref SDS 0 ZT6G  The Code of
740447 - Hammurabi standardized practices for commercial enterprise,
740448 - approximately 2200 BC. ref SDS 0 ZT7W  Double-entry bookkeeping
740449 - evolved in 14th century Italy (e.g., Genoa, Venice, Florence) to
740450 - manage expanding commerce and taxation requirements. ref SDS 0 G13F
740451 - Clearly, hard won experience through this period has been filtered
740452 - into laws and standards for good management to lift productivity that
740453 - saves lives, time, and money through stronger communications and
740454 - accounting practices.
740456 -  ..
740457 - John's comment that 2,000 years of experience developing practices for
740458 - working intelligently called out in POIMS, ref OF 3 1X6G, is "silly,"
740459 - ref SDS 0 LV6J, seems misplaced.  The people at Enron, reported on
740460 - 020204, ref SDS 39 0001, the people in the Columbia Space Shuttle,
740461 - reported on 030202, ref SDS 46 0001, the people in the World Trade
740462 - Center on 010911, ref SDS 35 YNGH, would not feel that accurate
740463 - analysis "connecting the dots" of cause and effect is "silly," as John
740464 - proposes in his letter today. ref SDS 0 LV6J
740466 -  ..
740467 - John's reference to the industrial revolution 200 years ago is
740468 - unclear. ref SDS 0 LV6J  This history is not mentioned in the letter
740469 - to John yesterday. ref SDS 52 6P5M  The representation in John's
740470 - letter that the practice of "management" is less than 100 years old is
740471 - not supported by the record.
740473 -  ..
740474 - Management and communication practices parallel the rise of
740475 - civilization with community action, as presented above, ref SDS 0
740476 - Y33H, and reported on 950327. ref SDS 10 WO9P
740477 -
740478 -             [On 070126 case study using computers for good management
740479 -             evolves to Knowledge Management, and then devolves into
740480 -             giving up, relying on conversation. ref SDS 61 QH8L
740482 -  ..
740483 - Research on the Internet....
740484 -
740485 -              http://www.sba.muohio.edu/snavely/history.htm
740487 -           ..
740488 -          Hammurabi Management Practice of Laws and Governance
740489 -          History and Origins of Management
740490 -
740491 -          Presented by William B. Snavely, 1997
740492 -
740493 -    3000 BC        Sumerians begin keeping records and accounting
740494 -                   for government and commerce
740496 -                    ..
740497 -    2000 BC        Egyptians recognize need for planning, organizing &
740498 -                   controlling...
740499 -
740500 -                   • 100,000 slaves to build pyramids
740501 -                   • Planning & authority structure essential to meet
740502 -                     goals
740504 -                    ..
740505 -    1800 BC        Babylonians establish the Code of Hammurabi in
740506 -                   Mesopotamia, ref OF 23 0001
740507 -
740508 -                     Text of code. ref OF 23 WO3H
740509 -
740510 -                       http://www.wsu.edu/~dee/MESO/CODE.HTM
740512 -                      ..
740513 -                     Analysis and history of code. ref OF 23 A027
740514 -
740515 -                       http://www.fordham.edu/halsall/ancient/hamcode.html
740517 -                      ..
740518 -                   • Standards for wages, Obligations of businessmen,
740519 -                     Penalties
740520 -                   • Set control system - targets for effective
740521 -                     control
740523 -                    ..
740524 -    500 - 350 BC   Greeks introduce specialization & scientific method
740525 -
740526 -                   • Specialization is the cornerstone of organization
740528 -                    ..
740529 -    325 BC         Alexander the Great: Use of Staff & Unity of
740530 -                   Command
740532 -                    ..
740533 -    300 BC-300 AD  Romans introduce centralized organization
740534 -
740535 -                   • Effective communication & centralized control
740536 -                     systems
740538 -                    ..
740539 -    1436           The Arsenal of Venice employs an assembly line
740540 -
740541 -
740542 -
740543 -
7406 -

SUBJECTS
Accounting Double Entry Bookkeeping Enabling Forces Accounting Simil

A203 -
A20401 -           ..
A20402 -          Accounting Double Entry Bookkeeping Enabling Forces
A20403 -          Enabling Forces Accounting Similar Intelligence Support
A20404 -          Communication Metrics Enabling Forces Similar Accounting
A20405 -
A20406 -
A20407 -    1494           Double entry bookkeeping accurate accounting
A20408 -                   "Arithmetic, Geometria, Proportioni et
A20409 -                   Proportionalita," written by Luca Paciolo, published
A20410 -                   in Venice, Italy
A20412 -                    ..
A20413 -                   CPA Finder...
A20414 -
A20415 -                       http://www.cpafinder.com/accounting/history-accounting.html
A20417 -                    ..
A20418 -                   Enabling forces advanced accounting practice...
A20419 -
A20420 -                      Private property
A20421 -
A20422 -                         The power to change ownership, because
A20423 -                         bookkeeping is concerned with recording the
A20424 -                         facts about property and property rights.
A20426 -                       ..
A20427 -                      Capital
A20428 -
A20429 -                         Wealth productively employed, because
A20430 -                         otherwise commerce would be trivial and
A20431 -                         credit would not exist.
A20433 -                       ..
A20434 -                      Commerce
A20435 -
A20436 -                         The interchange of goods on a widespread
A20437 -                         level, because purely local trading in small
A20438 -                         volume would not create the sort of press of
A20439 -                         business needed to spur the creation of an
A20440 -                         organized system to replace the existing
A20441 -                         hodgepodge of record-keeping.
A20443 -                       ..
A20444 -                      Credit
A20445 -
A20446 -                         The present use of future goods, because
A20447 -                         there would have been little impetus to
A20448 -                         record transactions completed on the spot.
A20450 -                       ..
A20451 -                      Writing
A20452 -
A20453 -                         A mechanism for making a permanent record in
A20454 -                         a common language to overcome limits of human
A20455 -                         memory.
A20457 -                       ..
A20458 -                      Money
A20459 -
A20460 -                         The "common denominator" for exchanges,
A20461 -                         since there is no need for bookkeeping
A20462 -                         except as it reduces transactions to a set
A20463 -                         of monetary values.
A20465 -                       ..
A20466 -                      Arithmetic
A20467 -
A20468 -                         A method of computing the monetary details
A20469 -                         of the deal.
A20471 -                       ..
A20472 -                      Many of these factors existed in ancient times,
A20473 -                      but, until the Middle Ages, they were not found
A20474 -                      together in a form and strength necessary to push
A20475 -                      man to the innovation of double entry.  Writing,
A20476 -                      for example, is as old as civilization itself,
A20477 -                      but arithmetic - the systematic manipulation of
A20478 -                      number symbols - was really not a tool possessed
A20479 -                      by the ancients.  Rather, the persistent use of
A20480 -                      Roman numerals for financial transactions long
A20481 -                      after the introduction of Arabic numeration
A20482 -                      appears to have constrained the earlier creation
A20483 -                      of double-entry systems (Alexander, 2002).
A20485 -                       ..
A20486 -                      Nevertheless, the problems encountered by the
A20487 -                      ancients with their record keeping, control and
A20488 -                      verification of financial transactions were not
A20489 -                      entirely different from the types that are
A20490 -                      experienced today. Governments, in particular,
A20491 -                      have had strong incentives to maintain careful
A20492 -                      records of receipts and disbursements -
A20493 -                      particularly concerning taxes. Moreover, in any
A20494 -                      society where individuals accumulated wealth,
A20495 -                      there was a desire by the rich to perform audits
A20496 -                      on the honesty and skill of slaves and employees
A20497 -                      entrusted with asset management. Despite these
A20498 -                      similarities with today's problems, the absence
A20499 -                      of the above-listed antecedents to double entry
A20500 -                      bookkeeping made the job of an ancient
A20501 -                      accountant extraordinarily difficult. In
A20502 -                      societies where virtually everyone was
A20503 -                      illiterate, writing materials costly, numeration
A20504 -                      difficult and money systems inconsistent, a
A20505 -                      transaction had to be extremely important to
A20506 -                      justify keeping an accounting record (Alexander,
A20507 -                      2002).
A20508 -
A20509 -
A20510 -
A20511 -
A206 -

SUBJECTS
Silly Ignores Laws of Nature that Locality Principle Drives Power Kn

A503 -
A50401 -  ..
A50402 - History of Management continues
A50403 -
A50404 -    1525           Niccolo Machiavelli "The Pragmatic Uses of Power"
A50405 -
A50406 -                   • The end justifies the means
A50407 -                   • Realistic guidelines for the use of power
A50409 -                    ..
A50410 -    1776           Adam Smith "Wealth of Nations"
A50411 -
A50412 -                   • Emphasized division of labor
A50413 -                   • Specialization & profit - keys to private
A50414 -                     enterprise
A50416 -                    ..
A50417 -    1800           Eli Whitney with invention of Cotton Gin comes...
A50418 -
A50419 -                   • Interchangability of parts
A50420 -                   • Cost accounting
A50421 -                   • Quality control
A50423 -     ..
A50424 -    1832           Charles Babbage - First to study Management
A50425 -                   scientifically
A50426 -
A50427 -                   • Identified division of labor as key
A50428 -                   • Demonstrated world's first mechanical calculator
A50429 -                   • Father of Computers
A50431 -                    ..
A50432 -    1881           Wharton School (U. Penn) - First College of
A50433 -                   Business
A50435 -                    ..
A50436 -    1900           Max Weber - Father of Bureacracy
A50438 -                    ..
A50439 -    1900           Frederick W. Taylor - Father of Scientific
A50440 -                   Management
A50441 -
A50442 -                   • Stresses "One Best Way" to do a job
A50443 -                   • Bethlehem Steel - Pig Iron Experiments
A50444 -                   • Died while winding his watch
A50446 -                    ..
A50447 -    1900           Frank Gilbreth "Cheaper by the Dozen"
A50448 -
A50449 -                   • Independent of Taylor but same approach
A50450 -                   • Time & motion studies - reduce fatigue & increase
A50451 -                     performance
A50452 -                   • Died in a phone booth
A50454 -                    ..
A50455 -    1910           Munsterberg
A50456 -
A50457 -                   • Application of psychology to field of management
A50458 -                   • Died while addressing coeds at Radcliffe
A50460 -                    ..
A50461 -    1916           Henri Fayol
A50462 -
A50463 -                   • First complete theory of management
A50464 -                   • Established functions of management
A50465 -                   • Father of the Process Approach
A50467 -                    ..
A50468 -    1927           George Elton Mayo
A50469 -
A50470 -                   • Western Electric "Hawthorne Studies"
A50471 -                   • Social needs as motivators - Father of Human
A50472 -                     Relations
A50473 -                   • Impact of group interaction and group norms
A50474 -                   • The "Hawthorne Effect" in research
A50476 -                    ..
A50477 -    1938           Chester Barnard "Functions of the Executive"
A50478 -
A50479 -                   • Theory of organization, importance of effective
A50480 -                     communication
A50481 -                   • "The ultimate source of authority is the
A50482 -                     subordinate, who chooses to either accept or
A50483 -                     reject orders given by the manager."
A50485 -                    ..
A50486 -    1940 - 1994    W. Edwards Deming - Father of TQM
A50487 -
A50488 -                   • 14 principles to follow and 7 deadly diseases
A50489 -                     to avoid
A50491 -     ..
A50492 -    1993           Peter Drucker - Preeminent 20th Century Management
A50493 -                   Expert.
A50494 -
A50495 -                   •  Knowledge work transformation from physical labor
A50496 -                      key to productivity, reviewed 931130, ref SDS 5
A50497 -                      8229; substitute "brain for brawn," ref SDS 5
A50498 -                      2134,
A50500 -                       ..
A50501 -                   •  Innovation invest sunshine profits in continual
A50502 -                      learning by experimenting to discover business
A50503 -                      products, methods, and practices of tomorrow,
A50504 -                      ref SDS 5 1504, only path for survival of
A50505 -                      enterprise in changing markets. ref SDS 5 8955
A50507 -                       ..
A50508 -                   •  Analysis core management responsibility to learn,
A50509 -                      plan, and direct the work based on connecting the
A50510 -                      dots of cause and effect that yields the power of
A50511 -                      knowledge for predicting and controlling the
A50512 -                      future. ref SDS 6 4496
A50513 -
A50515 -  ..
A50516 - Another source comments on...
A50517 -
A50518 -          The History of Management
A50519 -          Management Guru
A50520 -          Edwin Lee Makamson, PhD
A50521 -          emakamson@cox.net
A50522 -          52 Estate Drive
A50523 -          Hampton, Virginia 23666
A50524 -          757 827-5671
A50525 -
A50526 -              http://www.mgmtguru.com/mgt301/301_Lecture1Page2.htm
A50528 -     ..
A50529 -    In its broadest possible usage the idea of "management" is as old
A50530 -    as human society, certainly "governance" or "rule" of people in
A50531 -    ancient tribes, kingdoms, and empires engages the notion of
A50532 -    "managing". In ancient Egypt the rise of the state and its
A50533 -    bureaucracy to create pyramids and canals rested on a state
A50534 -    monopoly of wealth and power administered through delegated
A50535 -    authorities. State planning that included predictions in the rise
A50536 -    of the Nile waters, forecasts of crops, and forecasts of state
A50537 -    income tax revenues illustrate what are modern management
A50538 -    techniques. Similarly, in China the emergence of the state
A50539 -    governed by a large civil service administering uniform and formal
A50540 -    policies over remote territories established "managerial"
A50541 -    practices characteristic of today's global companies. The later
A50542 -    rise of the Roman Empire and the rule of Roman order and law
A50543 -    backed by a state hierarchy established principles for the
A50544 -    management of modern constitutional governments. Nicollo
A50545 -    Machiavelli's The Prince written near the turn of the 16th century
A50546 -    as a treatise on governance of Italian principalities by the
A50547 -    Medici family is today a recommended reading for every student of
A50548 -    management, as it vividly portrays a managerial style in which the
A50549 -    "ends justifies the means."
A50551 -     ..
A50552 -    Moreover, warfare and the role of the general in the management
A50553 -    and strategies of troops and armies convey many of the concepts
A50554 -    adapted to modern use in the management of a corporation. Students
A50555 -    of management strategy today often study the Art of War by Sun
A50556 -    Tsu, the 13th century Chinese military genus, or On War by Carl
A50557 -    Von Clausewitz, the Prussian general and military strategist of
A50558 -    the ninetieth century.
A50559 -
A50560 -
A50561 -
A50562 -
A50563 -
A50564 -
A506 -

SUBJECTS
Alphabet Technology Refine Improve Text Accurate Memory Avoid Error

AK03 -
AK0401 -  ..
AK0402 - Science Quantum Mechanics Misapplied Marketing Knowledge Management
AK0403 - Complexity Construct by Emergent Forces Understanding Unified Theory
AK0404 - Hawking Feels a Unified Theory of the Universe Build More Complexity
AK0405 -
AK0406 - John's letter continues...
AK0407 -
AK0408 -
AK0409 -    5.  "I think the next century will be the century of complexity."
AK0410 -        --Stephen Hawking, ref DRT 1 MR7L
AK0412 -  ..
AK0413 - Reliance on complexity and chaos theory reviewed on 040312 from
AK0414 - lectures on 21st century science, ref SDS 49 W46M, and aimed at
AK0415 - understanding origins of the universe under the anthropic principle,
AK0416 - ref SDS 51 QP5L, suggests misplaced reliance on "conversation" for
AK0417 - strategy to improve management, reported on 040620, ref SDS 52 LZ6O,
AK0418 - dealing with challenges of new realities of advancing complexity from
AK0419 - technology that compresses time and distance, explained in NWO.
AK0420 - ref OF 8 1675
AK0422 -  ..
AK0423 - Knowlede Managment questions presented by John's quote and not
AK0424 - addressed in John's letter...
AK0425 -
AK0426 -         What was the context of Hawking's comment?
AK0428 -  ..
AK0429 - Context of information affects meaning and connections that yield
AK0430 - useful knowldge, as set out in NWO. ref OF 9 159O
AK0432 -  ..
AK0433 - Research on the Internet shows useful context on John's quote...
AK0434 -
AK0435 -              http://home.iitk.ac.in/~osegu/External%20Links.html
AK0436 -
AK0437 -            "I think the next century will be the century of
AK0438 -            complexity. We have already discovered the basic laws that
AK0439 -            govern matter and understand all the normal situations. We
AK0440 -            don't know how the laws fit together, and what happens
AK0441 -            under extreme conditions. But I expect we will find a
AK0442 -            complete unified theory sometime this century. That will
AK0443 -            be the end of basic theory. But there is no limit to the
AK0444 -            complexity that we can build using those basic laws. This
AK0445 -            complexity can be biological or electronic". -- Stephen
AK0446 -            Hawking in an interview, Unified Theory Is Getting Closer,
AK0447 -            Hawking Predicts, San Jose Mercury News, January 23, 2000.
AK0449 -  ..
AK0450 - What does complexity mean in the context of Hawking's comments, and
AK0451 - how does it relate to the practice of management in the context of
AK0452 - John's call to abandon linear, mechanistic thinking, called out in his
AK0453 - letter on 040620, ref SDS 52 K47Q, in his press release, ref SDS 52
AK0454 - MQ7M, and in his letter today? ref SDS 0 2U5S
AK0456 -  ..
AK0457 - Doctor James Schombert at the University of Orgeon lectured
AK0458 - extensively for a course on 21st century science, reported on 040312.
AK0460 -  ..
AK0461 - Complexity was presented in Schombert's lecture 8.  Hawking's work on
AK0462 - black holes was presented in lecture 16, ref SDS 51 834F, explaining
AK0463 - work on extending the Standard Model into a "grand unified theory
AK0464 - (GUT) for universal forces, ref SDS 50 834I; and, lecture 24 discussed
AK0465 - unification of universal forces, ref SDS 50 7P6I, along the lines of
AK0466 - Hawking's quote on complexity, per above. ref SDS 0 J29R  Schombert
AK0467 - maintained in 2004, well after Hawking's comments to the San Jose
AK0468 - Mercury News in 2000, that gravitational force remains a difficult
AK0469 - problem to achieve a unified theory of the universe. ref SDS 50 8UST
AK0471 -  ..
AK0472 - This background indicates that complexity is a powerful asset when
AK0473 - managed with tools for adding energy to construct the order connecting
AK0474 - cause and effect that yields the power of knowledge. ref SDS 49 5P9I
AK0475 - When disorder rises complexity, becomes a crushing liability, as set
AK0476 - out in NWO, ref OF 11 Q09I, and reviewed on 040312. ref SDS 49 CA5I
AK0477 -
AK0479 -  ..
AK0480 - Textual Approach Rigid Mechanistic Replaced by Flexible Conversation
AK0481 - Alphabet Technology Text Refine Accuracy Avoid Error in Complexity
AK0482 - Accuracy Literacy Text Alphabet Technology Foundation Civilization
AK0483 -
AK0484 - John's letter continues...
AK0485 -
AK0486 -    6.  In fact, all one needs to do is read your disturbing message
AK0487 -        for prima facie evidence that rigid, mechanistic and textual
AK0488 -        approaches to knowledge-based thinking and opportunities and
AK0489 -        model are patently obsolete. ref DRT 1 ID87
AK0491 -         ..
AK0492 -    7.  I rest my case. ref DRT 1 ID84
AK0494 -  ..
AK0495 - John's "case" is unclear.  He seems to propose that the practice of
AK0496 - literacy to construct textual renderings of human thought using the
AK0497 - mechanics of alphabet technology are "patently obsolete," which
AK0498 - conflicts with his letter using alphabet technology, and further with
AK0499 - civilization that rises on a foundation of literacy skills to refine
AK0500 - and improve construction of complex ideas, and to remember accurately,
AK0501 - per above. ref SDS 0 YZ3K
AK0503 -  ..
AK0504 - Rejection by Knowledge Management establishment of text and the SDS
AK0505 - "approach" adding intelligence with chronology, context, and
AK0506 - connection, set out in POIMS, ref OF 6 8555, seems confirmed by a
AK0507 - study shown below. ref SDS 0 ZS5M  Helps explain why transformation
AK0508 - takes 50 years, reported on 011210. ref SDS 38 R66K
AK0509 -
AK0510 -              [On 040622 experts cite "unhealthy preoccupation with
AK0511 -              tools and tangibles" to support reliance on conversation
AK0512 -              for Knowledge Management. ref SDS 53 F64Y
AK0514 -               ..
AK0515 -              [On 051113 prevailing paradigm paradox culture resists
AK0516 -              new ideas, tools, and methods; experts, establishment
AK0517 -              professional organizations avoid reasoned consideration
AK0518 -              because pressure to maintain revenues selling existing
AK0519 -              capabilities combine with ignorance, fear, and denial,
AK0520 -              everyone is afraid to go first to release the power of
AK0521 -              the Genie in the Bottle, illustrated by Tesla, Atanasoff,
AK0522 -              Mauchly, et al. ref SDS 57 GI6M
AK0524 -               ..
AK0525 -              [On 051130 article in AIA Architect presents management
AK0526 -              habits writing tangible documentation, ref SDS 58 G46F,
AK0527 -              for accurate communications showing alignment with
AK0528 -              objectives, requirements, and commitments. ref SDS 58
AK0529 -              XV7T
AK0531 -  ..
AK0532 - Alphabet technology for writing text using literacy skills is
AK0533 - extremely flexible, not "rigid," as John maintains.  SDS increases the
AK0534 - flexibility of basic literacy for working intelligently, as listed in
AK0535 - NWO, ref OF 11 074X, and so is ideally suited for handling complexity
AK0536 - in the 21st century, especially with added dimensions of grammar,
AK0537 - also, listed in NWO, ref OF 11 CO5U, with support a wide range of
AK0538 - Knowledge Management processes, listed on 011102. ref SDS 37 VC5L
AK0540 -  ..
AK0541 - The letter to John on 040620 shows traceability to original sources
AK0542 - that verifies accuracy connecting cause and effect. ref DIP 2 0001
AK0543 - John's assertion that accuracy and causation are obsolete conflicts
AK0544 - with the universal laws of nature, that require expending energy to
AK0545 - connect cause and effect that yields the power of knowledge;
AK0546 - otherwise, energy dissipates randomly, paralyzing productivity,
AK0547 - reviewed on 040312. ref SDS 48 YH4G
AK0549 -  ..
AK0550 - Research on 990303 reports human memory has very limited span of
AK0551 - attention.  Alphabet technology increases accuracy of memory by orders
AK0552 - of magnitude, ref SDS 24 6120, making people superhuman, reviewed on
AK0553 - 010622. ref SDS 33 N668  The 8 steps using of Communication Metrics
AK0554 - expand the power of knowledge by enabling people to make connections
AK0555 - of cause and effect, as set out in POIMS, ref OF 6 685K, and shown by
AK0556 - this record.
AK0557 -
AK0558 -
AK0559 -
AK0560 -
AK0561 -
AK0562 -
AK06 -

SUBJECTS
Systems Thinking and Conversation Complementary Make Management Effe

B103 -
B10401 -  ..
B10402 - Conversation Linear Mechanistic Communication Textual Connections
B10403 - Complementarity Conversation Intelligence Support for Communication
B10404 - System Thinking and Conversation Make Knoweldge Management Effective
B10405 - Holism Integrated Processes Practices Plan Perform Report Intelligence
B10406 -
B10407 - Follow up ref SDS 52 MQ92.
B10409 -         ..
B10410 -        Networked Structure Complements Conversation for Collaboration
B10411 -
B10412 - John's letter continues...
B10413 -
B10414 -    8.  Rather, it has been discovered that entirely new, holistic,
B10415 -        social, biological, complex, networked structures, system
B10416 -        thinking and conversation offer far better models of how the
B10417 -        knowledge-based world actually works. ref DRT 1 ID91
B10419 -  ..
B10420 - Since John rejects the SDS "textual approach" that "connects the dots"
B10421 - to convert information into knowledge, per above, ref SDS 0 2U6Y,
B10422 - John's comments on holism, social, networked structure etc., sounds
B10423 - like an excuse for relying solely on conversation and ignoring
B10424 - complementary work to perform knowledge management, cited in research
B10425 - on 000307. ref SDS 31 767G  Avoiding time and effort for due diligence
B10426 - to understand the mechanics of causality without linear textual
B10427 - analysis to complement dynamic and fleeting conversation in the
B10428 - communication process, per above, ref SDS 0 2U6Y, conflicts with
B10429 - John's press release yesterday calling for a holistic approach that
B10430 - applies complementary dynamics of knowledge. ref SDS 52 MQ40
B10431 -
B10432 -     [On 040622 Peter Jones discusses SDS support for communication
B10433 -     using intelligence support to complement conversation. ref SDS 53
B10434 -     YP4M
B10436 -      ..
B10437 -     [On 060317 network-centric organization new buz words for
B10438 -     collaboration presented in connection with Knowledge Management.
B10439 -     ref SDS 59 P357
B10441 -  ..
B10442 - "Holism" expands the locality principle of causation, reviewed on
B10443 - 040312, ref SDS 48 YH4G, to quantum mechanics that measures subatomic
B10444 - systemic phenomenological events with high degree of accuracy,
B10445 - reviewed on 040312. ref SDS 50 824J
B10446 -
B10447 -            [On 060617 review Budiyono paper published 060602
B10448 -            "Dynamical Foundation of Thermodynamical Behavior..."
B10449 -            describes knowledge as a mathematical proposition,
B10450 -            ref SDS 60 K134, and extends view that quantum mechanics
B10451 -            reduce to classical mechanics at the macro level with
B10452 -            mathematical proof that locality, uncertainty, the 2nd law,
B10453 -            and gravity all derive from the irreversibility of time,
B10454 -            and so present a single law of nature. ref SDS 60 K161
B10456 -  ..
B10457 - Are "system thinking" and "conversation" presented in John's letter
B10458 - today, ref SDS 0 2U7W, separate or complementary practices, so that
B10459 - each supports the other, as called out by POIMS, and modeled by the
B10460 - wave particle duality theory in quantum mechanics, reviewed on 040312?
B10461 - ref SDS 50 X66I  "System thinking could entail a system of working
B10462 - intelligently, and system of Communication Metrics, a system of
B10463 - Knowledge Space for common storage, a system of chronology, context,
B10464 - and connection, a system of granular addressability for precision
B10465 - access, a system of document management linked to context, a system of
B10466 - organic subject structure, and putting it all together a system of
B10467 - Knowledge Management that makes conversation, communication,
B10468 - collaboratoin, coordination effective.
B10470 -  ..
B10471 - Conversation, dialog, verbal expression are the dominant modes of
B10472 - human communication, ref OF 7 5106, that can be strengthened by
B10473 - leveraging intelligence, called out in POIMS. ref OF 7 6944
B10475 -  ..
B10476 - Human intelligence is the strongest medium where "holism" principles
B10477 - of integrated solutions, cited in John's letter. ref SDS 0 2U7W, occur
B10478 - routinely.  The challenge in a time of accelerating complexity is how
B10479 - to fashion tools and support to leveage intelligence that makes
B10480 - complexity an asset rather than a liability, as explained in NWO.
B10481 - ref OF 11 JU8O
B10482 -
B10484 -  ..
B10485 - Critical Mass Integrated Communication Conversation Text Synergy
B10486 - Communication Conversation Text Intelligence Synergy Complementarity
B10487 - Synergy Complementarity Integration Whole Greater than Sum of Parts
B10488 - Complementarity Balances Speech Intelligence Immediacy Accuracy
B10489 -
B10490 - POIMS does not argue for less speech, as John argues for less textual
B10491 - analysis, ref SDS 0 2U6Y, but for strengthening accuracy understanding
B10492 - and follow up. ref OF 7 6944  Communication applying systems thinking
B10493 - with better balance between conversation and intelligence, called out
B10494 - by John today, per above, ref SDS 0 2U7W, adds energy to "connect the
B10495 - dots" of cause and effect into the power of knowledge to predict
B10496 - future results under the locality principle, explained in NWO.
B10497 - ref OF 11 JU8O  Rising speed of information technology that overwhelms
B10498 - human cognition by condensing time and distance increases requirements
B10499 - for complementarity in communications, along a path similar to quantum
B10500 - mechanics, reviewed on 040312. ref SDS 50 X66I
B10501 -
B10502 -            [On 040622 John's overstated follow up letter suggesting
B10503 -            that conversation, per se, is "Knowledge Management"
B10504 -            creates a false frame for advancing civilization.
B10505 -            ref SDS 53 MR7K
B10507 -  ..
B10508 - Systems thinking generates synergy of complementary forces through
B10509 - holism, reviewed on 040312. ref SDS 50 824J  Integrating a critical
B10510 - mass of complementary tools, practices and processes yields more
B10511 - energy, knowledge, and productivity than the sum of individual parts.
B10512 - Communication practice roughly divides between emphemeral
B10513 - conversation, speech, dialog, and observations recorded in fungible
B10514 - personal human memory, on the one hand, and renderings of text, sound
B10515 - recordings, and pictures that comprise a more robust, permenant record
B10516 - of organizational memory.  It follows that reaching critical mass
B10517 - integrating personal and organizational memory and management should
B10518 - increase productivity significantly from working intelligently.
B10520 -             ..
B10521 -            [On 040622 John's letter seems to recognize the support
B10522 -            role for technology in Knowledge Management verifying
B10523 -            accuracy of communication by authenticating
B10524 -            conversation. ref SDS 53 MR8H
B10525 -
B10526 -
B10527 -
B10528 -
B10529 -
B106 -

SUBJECTS
Conversation Mechanism Change Improvement Renewal Alan Webber 1993 H

BE03 -
BE0401 -  ..
BE0402 - Conversation Outside Organization Mechanism Change Renewal
BE0403 - Conversation 90% of Management Waste 70% Time Unproductive Meetings
BE0404 - Change Improvement KM Replaced Fading Fads of TQM Reengineering in 90s
BE0405 - Webber HBR Article Conversation Knowledge Management is Change Renewal
BE0406 -
BE0407 - John's letter continues...
BE0408 -
BE0409 -    9.  "Conversations outside the organization are the chief mechanism
BE0410 -        for making change and renewal an ongoing part of the company
BE0411 -        culture.  One of the many paradoxes of the Knowledge Economy is
BE0412 -        that conversation -- traditionally regarded as a waste of time
BE0413 -        -- is in fact the key resource for competing on time.
BE0414 -        Companies that practice the art of external conversation are
BE0415 -        far better equipped to shape the new knowledge environment to
BE0416 -        which slower competitors must then respond." - Alan Webber,
BE0417 -        Harvard Business Review, ref DRT 1 ID95
BE0419 -  ..
BE0420 - John confirms the solution of "conversation" presented in the name of
BE0421 - Knowledge Management, cited in his press release yesterday,
BE0422 - ref SDS 52 LZ6O, and found earlier from research on 011102 citing
BE0423 - Larry Prusak at IBM wrote a paper on the origins of Knowledge
BE0424 - Management. ref SDS 37 QW8N
BE0426 -  ..
BE0427 - Support for conversation fits the metaphor of voices across the ages
BE0428 - in partnership that lift civilization which argues for liberal
BE0429 - education agena, reviewed on 991027. ref SDS 27 ZX8G
BE0431 -  ..
BE0432 - Webber associates Knowledge Management with marketing buz words in the
BE0433 - 1990s for change and renewal, further reflecting Prusak's comment that
BE0434 - consultants began talking about Knowledge Management to sell tickets
BE0435 - for seminars when the TQM and reengineering improvement and change fad
BE0436 - began fading from fashion, reviewed on 011102. ref SDS 36 SZ7O
BE0437 - Presenting conversation as the mechnaism of change solved problems
BE0438 - overcoming resistance to TQM and reengineering that required work and
BE0439 - effort to improve processes, which is a difficult sell to executives,
BE0440 - who like to work by conversation, and resist improvement, because
BE0441 - people like to work on familiar things in familiar ways, noted by Andy
BE0442 - Grove at Intel, reviewed on 980307. ref SDS 20 3740
BE0444 -  ..
BE0445 - Examples of empty rhetoric on change are PMI seminars....
BE0446 -
BE0447 -            Asilomar conference.............. 940610, ref SDS 8 3955
BE0448 -            PMI seminar...................... 941026, ref SDS 9 6482
BE0450 -  ..
BE0451 - Research on the Internet finds many consultants begin with quotes from
BE0452 - an article Webber wrote in Jan-Feb 1993 issue of HBR...
BE0453 -
BE0454 -            What's So New about the New Economy?
BE0456 -  ..
BE0457 - The closest to John's presentation says...
BE0458 -
BE0459 -            Knowledge -> Intelligence -> Wisdom:
BE0460 -            Essential Value Chain
BE0461 -            of the New Economy
BE0462 -            by George Pór
BE0463 -            Founder of Community Intelligence Labs
BE0465 -             ..
BE0466 -            delivered at...
BE0467 -
BE0468 -            "Consultation Meeting on the Future of Organizations
BE0469 -            and Knowledge Management" of the European Commission's
BE0470 -            Directorate-General "Information Society Technologies"
BE0471 -            Brussels, May 23-24, 2000
BE0473 -             ..
BE0474 -            Conversations inside and outside the company are the chief
BE0475 -            mechanism for making change and renewal an ongoing part of
BE0476 -            the company's culture.  One of the many paradoxes of the
BE0477 -            new economy is that conversation-traditionally regarded as
BE0478 -            a waste of time-is in fact the key resource for competing
BE0479 -            on time." (Excerpt from "What's so new about the new
BE0480 -            economy?" a seminal essay by Alan Webber, published in HBR,
BE0481 -            Jan-Feb 1993)
BE0483 -  ..
BE0484 - Another quote has the same general idea, emphasizing the connection of
BE0485 - conversation as Knowledge Management that John presents today...
BE0486 -
BE0487 -              http://www.awakentech.com/at/Awaken1.nsf/0bb6abfbac60e9698825649f0077c628/6b78c5cd55a3bdb6882564a600727da5!OpenDocument
BE0488 -
BE0489 -            Conversations are the way knowledge workers discover what
BE0490 -            they know, share it with their colleagues, and in the
BE0491 -            process create new knowledge for the organization.  The
BE0492 -            panoply of modern information and communication
BE0493 -            technologies -- for example, computers, faxes, e-mail --
BE0494 -            can help knowledge workers in this process.  But all
BE0495 -            depends on the quality of the conversations that such
BE0496 -            technologies support. -- Alan Webber, "What's So New About
BE0497 -            the New Economy?," Harvard Business Review,
BE0498 -            January-February 1993
BE0500 -  ..
BE0501 - This indicates that Webber's core thought about conversation driving
BE0502 - productivity through a Knowledge Management effort has wide currency.
BE0504 -  ..
BE0505 - Another paper...
BE0506 -
BE0507 -            The Conversing Company: its culture, power and potential
BE0508 -            Alan Stewart, PhD
BE0509 -            Presented at the 1st World Conference for Systemic
BE0510 -            Management, Vienna, May 2001
BE0512 -               ..
BE0513 -              http://www.pnc.com.au/~lfell/vienna.html
BE0514 -
BE0515 - ...says in part...
BE0516 -
BE0517 -            'Conversing is working; it is integral to doing good
BE0518 -            business, any sort of business.'
BE0520 -  ..
BE0521 - This seems to support John Maloney's comment on 010114 that just
BE0522 - talking about Knowledge Management is doing Knowledge Management.
BE0523 - ref SDS 32 EK3I  Larry Prusak's paper on the origins of Knowledge
BE0524 - Management reviewed on 011102 makes the same point. ref SDS 37 H461
BE0526 -  ..
BE0527 - Stewart's paper continues...
BE0528 -
BE0529 -            'Conversing is the lifeblood of an organization.'
BE0530 -
BE0531 -            'Making time to converse at every level of an organization
BE0532 -            is not an indulgence, not a luxury, it is an imperative.'
BE0533 -
BE0534 -            'Believe in the power of conversing and trust where it
BE0535 -            will take you.'
BE0537 -             ..
BE0538 -            These organizing ideas could make a great difference to
BE0539 -            the success of your enterprise.
BE0541 -             ..
BE0542 -            For they are highly practical ideas, particularly in this
BE0543 -            time of rapid change, with the rise of the knowledge
BE0544 -            economy, new understanding of knowledge ecology and the
BE0545 -            need for ongoing flexibility of response.
BE0547 -  ..
BE0548 - These points restate that communication is the engine of community,
BE0549 - framed by Communication Metrics, reported on 950927, ref SDS 10 WO9P,
BE0550 - and that conversation is an important dimension of communication.
BE0551 -
BE0552 -               [...see below, John asks people to suspend disbelief and
BE0553 -               attend a seminar on having a conversation about the
BE0554 -               value of conversation that is already the driving force
BE0555 -               of communciation presents a Rube Goldberg, Emporer wore
BE0556 -               no cloths false representation. ref SDS 0 OG6K
BE0558 -  ..
BE0559 - Over 2,000 years of cultural development demonstrates the power of
BE0560 - communication through dialog, speech, talking, and conversation to
BE0561 - leverage the power of community effort.  Webber's comment that
BE0562 - conversation has "traditionally" been regarded as a "waste of time" is
BE0563 - not supported.  From the beginning of time, conversation has been the
BE0564 - dominate mode of communication. see POIMS, ref OF 7 5106  Experience
BE0565 - shows communication through speech, talking, conversation, etc., takes
BE0566 - up 80% - 90% of management time, for example the record on 890809,
BE0567 - ref SDS 2 8812, and causes people to waste 70% of the day in
BE0568 - unproductive meetings, reported on 960205. ref SDS 15 5222  Executive
BE0569 - training, like John's KM meetings in New York, teaches reliance on
BE0570 - conversation, reported on 950426. ref SDS 11 8849  Executives like to
BE0571 - work by conversation that is fast and easy to react on impulse and
BE0572 - avoid the hard work of good managment, shown by research on 000307,
BE0573 - ref SDS 31 767G, and to avoid accountability, reviewed on 980405.
BE0574 - ref SDS 22 5065  Executives fail because they fail to execute good
BE0575 - management practices to document understandings, reported in article
BE0576 - by Fortune magazine, reviewed on 990625.
BE0577 -
BE0578 -
BE0579 -
BE0580 -
BE0581 -
BE06 -

SUBJECTS
Conversation Core Theme Knowledge Management Seminar in New York Spo

BN03 -
BN0401 -  ..
BN0402 - Fools Gold Alluring Fast Easy Rewards Grazing on Conversation
BN0403 - Bad Management Fast Easy Conversation Allure Fools Gold
BN0404 - Conversation Core Theme Knowledge Management Seminar Fast Easy
BN0405 - Lay, Skilling, Fastow Smooth Talking Excellent Conversationalists
BN0406 -
BN0407 - John's letter continues...
BN0409 -         ..
BN0410 -   10.  Considerably [sic] value is created for people though the very
BN0411 -        specific, clearly stated goals and objectives, themes,
BN0412 -        conversations and named speakers described in the announcement
BN0413 -        and through the ongoing community conversation.
BN0414 -
BN0415 -           http://www.kmcluster.com/testimonials.htm
BN0417 -         ..
BN0418 -   11.  That you would say, "I object to the negative tone of the
BN0419 -        announcement that spends a lot of time saying what will not be
BN0420 -        presented...," is just plain counterproductive belligerence.
BN0421 -        Can you offer one specific example of "...what will not be
BN0422 -        presented..." on Friday? ref DRT 1 874O
BN0424 -             ..
BN0425 -            "Methinks thou protest too much." -- W.  Shakespeare.
BN0426 -            In other words, give me a break.
BN0427 -
BN0428 -                 [On 040622 this is a slight paraphrase, which seems in
BN0429 -                 common use on the Internet. ref SDS 53 LI8M
BN0431 -  ..
BN0432 - Actually, one voice is not enough protest.  More voices can strengthen
BN0433 - important conversations John proposes for his seminar in New York.
BN0434 - Many hands make light work, adding energy for "complementarity" of
BN0435 - intelligence support that connects cause and effect from linear,
BN0436 - stream-of-conscious rhetoric in conversation into the power of
BN0437 - knowledge, cited above. ref SDS 0 MC6O
BN0439 -             ..
BN0440 -            [On 040622 John's overstated follow up letter suggesting
BN0441 -            that conversation, per se, is "Knowledge Management"
BN0442 -            creates a false frame for improving communication, and
BN0443 -            advancing civilization.
BN0444 -            ref SDS 53 F73U
BN0446 -  ..
BN0447 - John says over and over that he is not going to present linear
BN0448 - mechanics of alphabet technology ("textual approach", ref SDS 0 2U6Y)
BN0449 - for analysis that "connects the dots" of cause and effect to increase
BN0450 - accuracy of human memory by many orders of magnitude, cited in
BN0451 - research today, per above. ref SDS 0 G16I  John is pointently clear
BN0452 - that nothing will be presented at the KM seminar in New York on good
BN0453 - management called out in POIMS, ref OF 3 1X6G, to solve the problem of
BN0454 - small mental errors from meaning drift that routinely occur in
BN0455 - conversation, explained in POIMS, ref OF 4 049O, and compound into
BN0456 - disastors under Aristotle's rule, cited in NWO. ref OF 8 JV3G  A study
BN0457 - of John's letter yesterday and today, ref SDS 0 W63K, makes clear that
BN0458 - the Knowledge Management (KM) seminar in New York will focus on
BN0459 - conversation without essential support commonly described in
BN0460 - professional standards as traceability to original sources, reported
BN0461 - on 950721. ref SDS 13 1740
BN0463 -  ..
BN0464 - John's proposal to ignore linear mechanics of an audit trail for
BN0465 - accuracy, and rely instead on conversation, ref SDS 0 XU6F, fits the
BN0466 - model of Lay, Skilling and Fastow who used convincing conversations
BN0467 - with the Enron Board, causing disaster for all stakeholders:
BN0468 - employees, pension holders, stockholders, and customers, reported on
BN0469 - 020204. ref SDS 39 P49F  Lay, Skilling, and Fastow were in great
BN0470 - demand as smooth talking, excellent conversationalists on the seminar
BN0471 - circuit in the 1990s.  But for their ponsi game collapsing in 2002,
BN0472 - they could well be speakers for the upcoming Knowledge Management
BN0473 - seminar in New York on 040625 explaining their magic potion of empty
BN0474 - rhetoric that generates bogus earnings fast and easy by talking unwary
BN0475 - investors into buying "fools gold," as Jack Park reported on 010908.
BN0476 - ref SDS 34 YF5O
BN0477 -
BN0478 -
BN0480 -  ..
BN0481 - Rube Goldberg Emporer Wore No Clothes Selling People on Conversation
BN0482 - Suspend Disbelief Join Conversation on Using Conversation for KM
BN0483 - Emporer Wore No Clothes No Disbelief to Suspend Using Conversation
BN0484 - Conversation Core Commitment of Communication Literacy Complementarity
BN0485 -
BN0486 - John's letter continues...
BN0487 -
BN0488 -   12.  I urge you to suspend your disbelief and join in the
BN0489 -        conversation to unlearn some of your discontinued notions and
BN0490 -        illegitimate beliefs of knowledge and knowledge management.
BN0491 -        ref DRT 1 ID59
BN0493 -  ..
BN0494 - We need an example or two of "discontinued notions and illegitimate
BN0495 - beliefs" of knowledge and knowledge management.
BN0497 -  ..
BN0498 - John needs to explain what "disbelief" to suspend?  Everybody already
BN0499 - believes in conversation in constant meetings, calls, email,
BN0500 - television, movies., etc.
BN0502 -  ..
BN0503 - Alan Webber's article saying conversation has traditionally been
BN0504 - regarded as a waste of time, conflicts with reality. per above.
BN0505 - ref SDS 0 3X4F
BN0507 -  ..
BN0508 - Since everybody already believes conversation is a crucial component
BN0509 - of communication, saying people must "suspend disbelief" that
BN0510 - conversation is a waste of time, as Webber cites, conflicts with
BN0511 - reality -- there is no "belief" to suspend in the case of a seminar on
BN0512 - the value of conversation.  Near total reliance on conversation
BN0513 - therefore gives Knowledge Management marketing for professional
BN0514 - conferences a "Rube Goldberg," etheral air of the Emporer Who Wore No
BN0515 - Clothes selling tickets for people come have conversations on helping
BN0516 - people transorm to a practice everybody is already using.
BN0518 -  ..
BN0519 - This makes Knowledge Management mere noise - empty rhetoric by
BN0520 - desperate consultants selling tickets by preaching to the choir, noted
BN0521 - by Prusak in his article on the origins of KM, reviewed on 011102.
BN0522 - ref SDS 36 SZ7O
BN0524 -  ..
BN0525 - A seminar using conversation to sell people on the benefits of
BN0526 - conversation for communication that already makes up 90% of the
BN0527 - business day is like IBM's seminar on 951011 showing people using
BN0528 - technology can navigate to find information, but the Emporer Wore No
BN0529 - Clothes, because IBM doesn't use the technology. ref SDS 14 6811
BN0531 -  ..
BN0532 - John's letter continues...
BN0533 -
BN0534 -   13.  For your convenience, from the announcement, here again are
BN0535 -        just some of the specifics of future-focused material that will
BN0536 -        be covered. (You must have missed them in the prior
BN0537 -        message...), ref DRT 1 ID62,
BN0538 -
BN0539 -           http://www.kmcluster.com/nyc/NYC_Summer_2004.htm
BN0541 -         ..
BN0542 -        This repeats the list in John's letter yesterday. ref SDS 52
BN0543 -        GY6I
BN0544 -
BN0545 -
BN0546 -
BN06 -

SUBJECTS
Conversation Learning From Future Reverses Logic Ignores Locality Pr

C303 -
C30401 -  ..
C30402 - Dumb Down Knowledge Management Learn from Future Reverses Logic
C30403 - Learning from Future Reverses Locality Principle Past Prologue
C30404 - Conversation Continual Bumbling without Literacy for Accuracy
C30405 - Talk is Cheap without Adding Energy to Authenticate Accuracy
C30406 -
C30407 - Follow up ref SDS 52 LZ6O.
C30408 -
C30409 - John's letter continues...
C30410 -
C30411 -   14.  This will be a lively, exciting day of conversation and
C30412 -        learning from the future.  Hope to see you and others there!
C30413 -        (Pre-registration in advance is required.)
C30414 -
C30415 -           http://www.mollyguard.com/event/11985850
C30416 -
C30417 -
C30419 -         ..
C30420 -        Intelligence Converts Information into Knowledge
C30421 -        Knowledge Management Has Little to Do with Adding Intelligence
C30422 -
C30424 -         ..
C30425 -   15.  Finally, I would be delighted to offer KM methods for "solving
C30426 -        gridlock in transportation, technology, leadership, health
C30427 -        care, national security." You can start by rejecting the
C30428 -        mechanistic, analytic, linear and reductionist, 'managerial'
C30429 -        thinking that has created these problems.  Remember, "No
C30430 -        problem can be solved from the same level of consciousness that
C30431 -        created it." --Albert Einstein.  The solutions will have
C30432 -        little/nothing to do with adding "intelligence to information
C30433 -        that grows knowledge..." (?), ref DRT 1 0H7I
C30435 -  ..
C30436 - "Learning from the future" may cross the line from innocent, poetic
C30437 - license for marketing pizzazz, mentioned in the press release
C30438 - yesterday, ref SDS 52 LZ6O, to dumbing down Knowledge Management with
C30439 - misleading appeals that defy logic, cited in the letter yesterday.
C30440 - ref SDS 52 6Q9R  Irreversability of time is a constant of the universe
C30441 - under the 2nd law of thermodynamics, reviewed on 040312. ref SDS 49
C30442 - 566F  Since knowledge predicts the future based on adding energy that
C30443 - connects cause and effect under the locality principle, also, reviewed
C30444 - on 040312, clarification and sourcing on "learning from the future"
C30445 - seems helpful.
C30446 -
C30447 -            [On 050322 "learning from the future" seems to be a tenant
C30448 -            of presencing that applies a religious and spirutuality
C30449 -            component for Knowledge Management to sustain people
C30450 -            through the period of gaining faith in a new way of
C30451 -            working. ref SDS 55 XL30 and ref SDS 55 XL67
C30453 -  ..
C30454 - Morris noted on 980827 that the drumb beat of advertising "noise"
C30455 - competing for attention to sell things that don't work reduces
C30456 - visibility of solutions. ref SDS 23 E15J  Misleading advertising
C30457 - increases the time required for people to discover and begin to study
C30458 - what works, contributing cultural resistance that takes 50 years for
C30459 - transformation to improvement, reported on 011210. ref SDS 38 R66K
C30461 -  ..
C30462 - Assuming John's point is taken to reject linear mechanics of analysis
C30463 - based on tracking cause and effect, most prominently evident in the
C30464 - practice of literacy.  John says that such a step would somehow be a
C30465 - "start" on solving problems of conjested highways, health care,
C30466 - national security, and the rest. ref SDS 0 2V6U  What then would be
C30467 - the next step, after giving up on the irreversability of time inherent
C30468 - to the logic of causality under the locality principle, reviewed on
C30469 - 040312? ref SDS 48 YH4G
C30471 -  ..
C30472 - John seems to be offering conversation as a "new" solution, per above.
C30473 - ref SDS 0 2U4W  As well, a study of John's work product promoting the
C30474 - Knowledge Management seminar in New York on 040625 shows that
C30475 - conversation is the only process available to improve communication.
C30476 - ref SDS 0 W63K  Plato made the same argument in 400 BC.  The Phaedrus
C30477 - Dialogs propose dialog, speech, talking, and conversation, strongly
C30478 - opposed to the linear mechanics of thinking through literacy, as John
C30479 - does, ref SDS 0 M69M, even rejecting benefits of better memory
C30480 - afforded by a permenant record, reported on 991209. ref SDS 29 5658
C30481 - This is a false dichotomy, since conversation and text are
C30482 - complementary communication methods, per analysis above. ref SDS 0
C30483 - MC6O  Arguing against text defeats John's advocacy of holism and
C30484 - systems thinking. ref SDS 0 2U7W  Advocating solely for conversation
C30485 - defeats the purpose of Knowledge Management to provide integrated
C30486 - "processes" that make people more effective, reported by Larry Prusak
C30487 - in his letter on the origins of KM, reviewed on 011102. ref SDS 37
C30488 - 8J8F
C30490 -  ..
C30491 - Einstein's quote is not sourced, and expresses an alternate form of
C30492 - common wisdom grounded in knowledge of experience....
C30493 -
C30494 -            If you keep doing what you have always done, then you will
C30495 -            get what have always gotten.
C30497 -  ..
C30498 - John's reliance on Einstein's caution to solve problems with a
C30499 - different level of consciousness from that which created the problems,
C30500 - ref SDS 0 2V6U, seems ignored by John saying "solutions will have
C30501 - little/nothing to do with adding intelligence to information that
C30502 - grows knowledge," since intelligence is the foundation of
C30503 - civilization.  John feels problems are avoided by relying on
C30504 - conversation, shown by his letter yesterday, ref SDS 52 LZ6O, and
C30505 - again today, per above. ref SDS 0 3X4F  This ignores the problem of
C30506 - meaning drift, explained in POIMS, ref OF 4 049O, and of mendacious
C30507 - intent to mislead, erroneous interpretation, all of which echo over
C30508 - millennias of wisdom that...
C30510 -                            ..
C30511 -                           Talk is cheap.
C30512 -
C30513 - ...which means in part that without investing time and energy for
C30514 - authentication by checking the record, effective speech often leands
C30515 - people down the wrong path, as occurred with the Pied Piper, reported
C30516 - on 921205, reviewing Covey's ideas on listening. ref SDS 4 5940
C30518 -  ..
C30519 - John's call to reject linear, mechanicst thinking commonly applied
C30520 - with alphabet technology, explained in POIMS, ref OF 3 ER3G, is
C30521 - refuted by his letter using this method, noted yesterday on 040620
C30522 - reviewing John's press release for a professional conference
C30523 - advocating the same prescription. ref SDS 52 K47Q  John errs
C30524 - attributing "gridlock" in transportation and other fields to using the
C30525 - alphabet for linear analysis. ref SDS 0 2V6U  The new world order of
C30526 - technology that compresses time and distance with expanding population
C30527 - increases congestion, as explained in NWO, ref OF 8 1675, discussed
C30528 - above reviewing John's reliance on "complexity" to justify ignoring
C30529 - intelligence required to make complexity productive, ref SDS 0 YY6J,
C30530 - as reviewed on 040312. ref SDS 49 5P9I
C30531 -
C30532 -
C30533 -
C30534 -
C306 -

SUBJECTS
Communication 1 Solution Case Study Conversation Only Synergy Comple

CI03 -
CI0401 -  ..
CI0402 - 1 Solution Conversation No Processes Knowledge Management Eviscerated
CI0403 - Case Study Knowledge Management Dumbed Down to 1 Process Conversation
CI0404 -
CI0405 - John sticks to his guns "dimming the lights on Knowledge Managemet
CI0406 - noted yesterday, ref SDS 52 6Q9R, by giving up on improving
CI0407 - communication, noted by Drucker as a growing trend, reviewed on
CI0408 - 931130. ref SDS 6 3851  Despite express calls for "holistic" Knowledge
CI0409 - Management solutions in his letter today, ref SDS 0 2U7W, John rejects
CI0410 - productivity from synergy of complementarity with a multi-disciplinary
CI0411 - approach that integrates tools and practices for conversation and
CI0412 - analysis, also, called out by Peter Drucker, ref SDS 6 4496, for
CI0413 - working intelligently under the locality principle, per above.
CI0414 - ref SDS 0 2U5S
CI0415 -
CI0416 -               [On 040622 John's letter seems to recognize the support
CI0417 -               role for technology in Knowledge Management verifying
CI0418 -               accuracy of communication by authenticating
CI0419 -               conversation. ref SDS 53 MR8H
CI0421 -                ..
CI0422 -               [On 040622 experts, professional organizations cannot
CI0423 -               consider new ideas; dependence on revenue promoting
CI0424 -               established ideas prevents good faith review, as
CI0425 -               occurred with Tesla, Mitchell, Atanasoff, Mauchly, et
CI0426 -               al. ref SDS 53 QV5I
CI0428 -                ..
CI0429 -               [On 040625 John Maloney suggests using linear
CI0430 -               mechanistic thinking for triagulation to make sense
CI0431 -               selecting Microsoft Sharepoint for collaborative
CI0432 -               technologies, ref SDS 54 C44F, even though tools may
CI0433 -               only have a bit part in the future of Knowledge
CI0434 -               Management, reported on 040622. ref SDS 53 F74Q
CI0435 -
CI0437 -  ..
CI0438 - Conversation Linear Solution Mainstream Knowledge Management
CI0439 - Study Demonstrates Mainstream Knowledge Managment Solely Conversation
CI0440 -
CI0441 - John's letter on 010114 aligns with the press release yesterday, and
CI0442 - the follow up letter today; all conflict with Larry Prusak's report on
CI0443 - the origins of Knowledge Management to develop processes for
CI0444 - improvement, reviewed on 011102. ref SDS 37 8J8F  John seems to offer
CI0445 - only a one dimensional solution for communication by conversation...
CI0446 -
CI0447 -               [On 070126 people givig up on 3 goals of Knowledge
CI0448 -               Management. ref SDS 61 QH8L
CI0449 -
CI0450 -        1.  Just talking about it is
CI0451 -            effective knowledge management;
CI0452 -            fantastic social networking with
CI0453 -            conversation yields symphathized
CI0454 -            knowledge......................... 010114, ref SDS 32 EK3I
CI0456 -             ..
CI0457 -        2.  Killers of effective knowledge
CI0458 -            leadership are the pervasive
CI0459 -            20th-century traditions of
CI0460 -            linear, mechanical and
CI0461 -            reductionist thinking paired
CI0462 -            with their obsolete managerial
CI0463 -            behaviours of control,
CI0464 -            dominance and
CI0465 -            technocracy....................... 040620, ref SDS 52 K47Q
CI0467 -             ..
CI0468 -        3.  19th-century Newtonian thinking
CI0469 -            is unsuitable for 21st-century
CI0470 -            knowledge leadership.............. 040620, ref SDS 52 MQ7M
CI0472 -             ..
CI0473 -        4.  Holism theory requires integrated
CI0474 -            Knowledge Management solutions of
CI0475 -            tools and practices to identify and
CI0476 -            use knowledge ecosystems interrelated
CI0477 -            and irreducible with complementary
CI0478 -            dynamics of knowledge that expand
CI0479 -            relationships, enhance conductivity
CI0480 -            amplify intrinsic social orientation
CI0481 -            of all organizations, and economies
CI0482 -            for which John proposes a single
CI0483 -            one dimensional solution of
CI0484 -            conversation ..................... 040620, ref SDS 52 MQ40
CI0486 -             ..
CI0487 -        5.  Authentic conversation learn
CI0488 -            from the emerging future through
CI0489 -            continuous genuine action/
CI0490 -            research networks for strategic
CI0491 -            collaboration .................... 040620, ref SDS 52 LZ6O
CI0493 -             ..
CI0494 -        6.  Rigid, analytic and mechanistic
CI0495 -            thinking styles are ill-suited
CI0496 -            for a knowledge-based
CI0497 -            organizations and
CI0498 -            economies......................... 040621, ref SDS 0 2U5S
CI0500 -             ..
CI0501 -        7.  Rigid, mechanistic and textual
CI0502 -            approaches to knowledge-based
CI0503 -            thinking are patently
CI0504 -            obsolete.......................... 040621, ref SDS 0 2U6Y
CI0506 -             ..
CI0507 -        8.  "Conversations outside the
CI0508 -            organization are the chief
CI0509 -            mechanism for making change
CI0510 -            and renewal; conversation
CI0511 -            key resource for competing
CI0512 -            on time........................... 040621, ref SDS 0 3X4F
CI0514 -             ..
CI0515 -        9.  Knowledge Management seminar
CI0516 -            in New York will be a day of
CI0517 -            conversation...................... 040621, ref SDS 0 2V5X
CI0519 -             ..
CI0520 -       10.  Knowledge Management solutions to
CI0521 -            difficult, complex problems have
CI0522 -            little/nothing to do with adding
CI0523 -            intelligence to information
CI0524 -            that grows knowledge.............. 040621, ref SDS 0 2V6U
CI0526 -             ..
CI0527 -       11.  Preoccupation with tools,
CI0528 -            technology, tangibles due to
CI0529 -            "determinism" rather than the
CI0530 -            need to drive to the store for
CI0531 -            something to eat.................. 040622, ref SDS 53 F64Y
CI0533 -             ..
CI0534 -       12.  Suspend disbelief rigid Luddite
CI0535 -            refusal to consider technology
CI0536 -            that complements linear mechanics
CI0537 -            of conversation to make
CI0538 -            communication effective........... 040622, ref SDS 53 CE6M
CI0540 -             ..
CI0541 -       13.  Experts, professional organizations
CI0542 -            willfully blind to new ideas;
CI0543 -            dependence on revenue promoting
CI0544 -            established ideas prevents good
CI0545 -            faith review, as occurred with
CI0546 -            Tesla, Mitchell, Atanasoff,
CI0547 -            Mauchly, et al.................... 040622, ref SDS 53 CE7J
CI0549 -             ..
CI0550 -       14.  Knowledge Management focuses on
CI0551 -            social relationships; authentic
CI0552 -            conversation is a breakthrough
CI0553 -            with information technology in
CI0554 -            support role...................... 040622, ref SDS 53 F73U
CI0556 -             ..
CI0557 -       15.  Presencing new theroy about
CI0558 -            change and learning developed
CI0559 -            in conversations by Senge,
CI0560 -            Scharmer, Jaworski, and Flowers
CI0561 -            reported.......................... 050322, ref SDS 55 XL67
CI0563 -             ..
CI0564 -       16.  Authentic conversation used for
CI0565 -            Knowledge Management with
CI0566 -            foundation of presencing, John
CI0567 -            Maloney reports................... 050325, ref SDS 56 1P8G
CI0568 -
CI0569 -
CI0570 -
CI0571 -
CI0572 -
CI0573 -
CI06 -

SUBJECTS
Knowledge Management Comments on Debate Between Talent and Tools Sug

CQ03 -
CQ04 - 1526
CQ0501 -  ..
CQ0502 - Landauer Comments on KM Debate Between Talent and Tools
CQ0503 - Knowledge Management Process to Maintain Meaning Cited by Landauer
CQ0504 -
CQ0505 - Received ref DRT 2 0001 from Tom Landauer referring with a light touch
CQ0506 - discussion about giving up on Knowledge Management by offering a
CQ0507 - solution of conversation, per above.
CQ0508 -
CQ0509 -    1.  [Responding to John Maloney's letter dated June 21, 2006,
CQ0510 -        ref SDS 0 RF6O, answering Rod's criticism dated June 20, 2006
CQ0511 -        of upcoming professional event, ref SDS 52 6P5M, scheduled for
CQ0512 -        June 25, 2006 in New York City to present Knowledge Management
CQ0513 -        (KM) practices that replace mechanistic, Newtonian linear,
CQ0514 -        ref SDS 52 K46M, textual approaches to thinking, ref SDS 0
CQ0515 -        2U6Y, with new holistic methods of authentic conversation...
CQ0516 -        ref SDS 0 W63K]
CQ0518 -         ..
CQ0519 -    2.  Whew...calm, calm...  But maybe Rod thinks government and war
CQ0520 -        have involved knowledge dependent management??  Please don't
CQ0521 -        respond! ref DRT 2 0001
CQ0523 -  ..
CQ0524 - Tom may recognize this discussion presents a debate between the KM
CQ0525 - camp arguing reliance solely on talent through conversation, and the
CQ0526 - proposal to augment natural talent with tools and process support by
CQ0527 - improving alphabet technology, as presented in NWO. ref OF 18 ST8M
CQ0528 - also cited in POIMS at this time. ref OF 4 6T6L
CQ0530 -  ..
CQ0531 - Tom has played an instrumental role by shedding important light on
CQ0532 - weakness in human memory which he described as "meaning drift," in his
CQ0533 - paper on LSA, Plato's Problem, reviewed on 960518. ref SDS 17 3734
CQ0534 - "Meaning" is generally recognized as important part of knowledge, and
CQ0535 - so processes manage to alignment that avoids drifting off course
CQ0536 - offers a useful role for a practice of Knowledge Management.
CQ0537 -
CQ0538 -
CQ0539 -
CQ0540 -
CQ0541 -
CQ0542 -
CQ0543 -
CQ0544 -
CQ06 -
Distribution. . . . See "CONTACTS"