CONTACTS 
0201 - Knowledge Management Consortium, In                                                                                                                                O-00000732 0101
020101 - Mr. John Maloney; President

SUBJECTS
Leadership Aided by Technology One Part Tools, Two Parts People
Communication Informal Orality Fast Easy Entertaining Convincing Dis
Communication Training Verbal Skills Gain Credit, Avoid Accountabiit
Concurrent Engineering TQM Self-directed Teams Empowerment Reenginee
People Skills Salesmanship
Emotional Intelligence Quotient, EQ
Knowledge Management Talking Grazing on Information Cursory Understa
Define KM Technology Augment Human Intelligence Competence Strengthe
Deliberately Managing Conversation is KM
Core KM People Knowledge in their Head Experience
KM = I + T + S, 000425
Empathic Listening, Covey
Intelligence Integrates Time Converts Information into Knowledge New
KM Socialization Dialog, John Maloney
SDS POIMS Core Knowledge Management, 000517
SDS Proof of Concept DKR Knowledge Space, Jack Park, 000426
KM Secret of SDS
Knowledge Management, Define
Dialog Socialization are Knowledge Management Talking and Listening,
Define Knowledge, 000307
KM Not Understood Secret of SDS
Culture of Knowledge Transition from Information Learn New Terms
Distinct from Data, Information, Wisdom
Dialog Talking Listening Conversation Speech Information Immediate S

3926 -
3926 -    ..
3927 - Summary/Objective
3928 -
392801 - Follow up ref SDS 76 0000, ref SDS 73 0000.
392802 -
392803 - This record shows two distinct branches of KM roughly summarized as
392804 - people and tools.  Both are needed to foster a culture of knowledge.
392805 - John explains KM as "people" skills, having earlier cautioned against
392806 - "mechanized knowledge."  This could encompass TQM, leadership and
392807 - project management.  KM, also, recognizes that tools can help, e.g., a
392808 - car carries more groceries, a plow plants more crops, a backhoe builds
392809 - more bridges.  The multiplication table helps understand quantities
392810 - for planting and building.  Similarly, alphabet technology renders
392811 - human thinking in a form that helps leaders construct, convey and
392812 - preserve understanding.  Since engineers have not yet created tools to
392813 - replicate human cognition that converts information into "knowledge,"
392814 - some people conclude tools cannot support KM, so KM is defined as
392815 - "socialization" that does not require tools.  This avoids the burden
392816 - to balance natural "people" skills, with technology that augments
392817 - intelligence, which is a relief, because learning technology skills
392818 - that change every 5 minutes is impossible.  Engineers reason that,
392819 - since technology is helpful, KM can only be accomplished by tools that
392820 - "think."  This provides cover to ignore "social" skills, by saying
392821 - that when tools can "think," then KM will be used.  Both camps
392822 - continue to rely on IT, which causes bumbling, stress, conflict and
392823 - loss due to information overload.  SDS strives for a solution that
392824 - extends alphabet technology by combining time and information
392825 - management to deliver computer aided thinking.  This seems to improve
392826 - social skills to think, remember and communicate, and so leverages the
392827 - power of leadership in a faster paced world.
392828 -
392829 -     [On 010116 submitted response to John. ref SDS 89 VU3H
392831 -      ..
392832 -     [On 010116 submitted this record to Pat Lincoln at SRI on goal to
392833 -     improve collaboration and coordination. ref SDS 89 0001
392834 -
392835 -
392837 -  ..
3929 -
3930 -
3931 - Progress
3932 -
393201 - Mechanized Production of Knowledge False, Dangerous Idea
393202 - Alphabet Technology Gives Mechanical Form to Human Thinking
393203 -
393204 - Follow up ref SDS 76 PY6N.
393205 -
393206 - Received an invitation to attend a conference on KM in Ontario, Canada
393207 - on 010117-19, ref DRT 1 0003, and submitted a response asking.....
393208 -
393209 -    1.  Will anything be presented on how to encourage people to
393210 -        perform KM, rather than just talk about it?  If so, please
393211 -        submit KM work product prepared today, yesterday, last week,
393212 -        last year, etc., to show this conference will present useful
393213 -        ideas on KM, and that prescriptions are grounded in experience,
393214 -        per Peirce, Drucker, Grove, Bellinger, Engelbart, Park,
393215 -        Johnson, Armstrong, et al. ref DRT 1 KX5K
393217 -            ..
393218 -           John responds to this query in part, by saying that talking
393219 -           about KM is doing KM, ref SDS 0 EK3I,
393220 -
393221 -              [On 010321 POIMS explains two branches of KM. ref SDS 93
393222 -              0001
393223 -
393224 -              [On 011210 letter from Gary Johnson explains KM is
393225 -              practiced as strategic planning at corporate level.
393226 -              ref SDS 98 M56H
393228 -            ..
393229 -           John does not align his understanding of KM with Peirce,
393230 -           Drucker, or anyone else.  He alludes to "over the horizon"
393231 -           thinkers, but does not identify anyone, nor cite an idea
393232 -           that might be seen as a new and useful solution. ref SDS 0
393233 -           QO8H
393235 -         ..
393236 -    2.  How will the conference distinguish KM from IT, TQM and AI?
393237 -        ref DRT 1 SX6H
393238 -
393239 -           John does not respond to this question.
393241 -         ..
393242 -    3.  Will anyone explain that email, meetings and cell phones are
393243 -        the primary cause of failed communications that lead to
393244 -        continual bumbling, delay and loss, which reduce stock prices?
393245 -        ref DRT 1 YX6J
393246 -
393247 -           John concurs that these methods are dysfunctional, but does
393248 -           not offer ideas solving the problem, beyond saying that
393249 -           doing KM does it. ref SDS 0 EN5N
393250 -
393252 -  ..
393253 - A copy was submitted to Doug's DKR team, and to John Maloney,
393254 - ref DRT 1 00W2, who handled the KMCI conference in Pleasanton on
393255 - 991217. ref SDS 25 0001 John later provided notice on 991221,
393256 - ref SDS 26 0001, about Doug Engelbart's Colloquium on KM, which was
393257 - investigated on 991222. ref SDS 27 3977  On 000112 John facilitated
393258 - contact with Ed Swanstrom, who at that time was the president of KMCI.
393259 - ref SDS 28 0001  A discussion with Ed on 000113 indicated that KMCI
393260 - was not experienced with KM. ref SDS 30 0001
393262 -  ..
393263 - On 001117 received notice from KMCI offering a course on the theory of
393264 - knowledge. ref SDS 72 0001  Requested an explanation distinguishing
393265 - information from knowledge, and an example of KM work product that
393266 - applies this definition.  On 001118 Mark Mark McElroy responded that
393267 - KMCI has an "ontological" model of knowledge, ref SDS 73 0557, which
393268 - defined knowledge as validated information.  No examples of work
393269 - product applying this definition were submitted.  In follow up dialog
393270 - through email, John Maloney cautioned against "mechanized" knowledge.
393271 - ref SDS 76 PY6N
393272 -
393274 -      ..
393275 -     Mechanized Production of Knowledge False, Dangerous Idea
393276 -     Alphabet Technology Gives Mechanical Form to Human Thinking
393277 -     Fantastic Social Networking Just Talking Accomplishes KM
393278 -     KM Work Product Fantastic Social Networking Functions
393279 -     Dialog, Socialization, Sympathized Knowledge, Conversion????
393280 -
393281 -     Follow up ref SDS 76 UO6G.
393282 -
393283 -     John says in his letter today, that "just talking about it" is
393284 -     effective KM.  Thus, "fantastic social networking functions " is a
393285 -     KM work product.  In fact, deliberately 'managing conversation is
393286 -     a major foundation of the ascendancy of far more effective KM,
393287 -     particularly enabling knowledge creation and conversion.  I am
393288 -     very encouraged that the importance of  socialization and
393289 -     'sympathized knowledge,' for example, is growing sharply among KM
393290 -     practitioners. ref DRT 1 745L
393292 -      ..
393293 -     Support for conversation fits the metaphor of voices across the ages
393294 -     in partnership that lift civilization which argues for liberal
393295 -     education agena, reviewed on 991027. ref SDS 22 ZX8G
393296 -
393297 -            [On 010217 Denham Grey support's John's ideas on KM.
393298 -            ref SDS 90 NH5R
393300 -             ..
393301 -            [On 010321 POIMS explains two branches of KM. ref SDS 93
393302 -            0001
393304 -             ..
393305 -            [On 011210 letter from Gary Johnson explains KM is
393306 -            practiced as strategic planning at corporate level.
393307 -            ref SDS 98 M56H
393309 -             ..
393310 -            [On 011102 Larry Prusak paper on origins of Knowledge
393311 -            Management and Steve Denning propose conversation and
393312 -            storytelling for learning implicit knowledge from
393313 -            experience, with examples of engineers fixing plumbing with
393314 -            conversation rather than plans and specifications,
393315 -            ref SDS 97 H461, similar copy machines were repaired with
393316 -            conversation because talking is faster and easier than
393317 -            finding and reading product specifications. ref SDS 97 HD8M
393319 -             ..
393320 -            [On 020608 John submits a professional paper by Dave
393321 -            Snowden that describes a 2nd genertion of KM that began
393322 -            about 1995 and focused on the movement of knowledge between
393323 -            tacit and explicit states through the four processes of
393324 -            socialisation, externalisation, combination and
393325 -            internalisation. ref SDS 99 7A5O
393327 -             ..
393328 -            [On 020822 John says intimate social interaction deep trust
393329 -            and unfettered interaction make people effective.
393330 -            ref SDS A0 E49H
393332 -             ..
393333 -            [On 020608 analysis of Snowden's paper yields research
393334 -            showing distinct groups -- Skyme cites challenge of
393335 -            distinguishing between knowledge and information that can
393336 -            be "managed", ref SDS 99 JA3H, while George Por argues
393337 -            knowledge is an innate mental process that cannot be
393338 -            managed, ref SDS 99 598F, but rather is enriched through
393339 -            communication and collaboration. ref SDS 99 U895
393341 -             ..
393342 -            [On 040312 "holism" to think about sub-atomic physics below
393343 -            the level of human perception is misapplied to excuse
393344 -            laziness and bad management ignoring the record to study
393345 -            and understand causation, in order to work by conversation
393346 -            focusing on the "big picture" and the "bottom line."
393347 -            ref SDS A1 EP8L
393349 -             ..
393350 -            [On 040620 Knowledge Management professional event to
393351 -            present new practice of thinking about opportunities is
393352 -            more important than taking action. ref SDS A3 H35F
393354 -             ..
393355 -            [On 040620 seminar agenda presents Prusak, Senge, Scharmer,
393356 -            and others who develop change management with conversation,
393357 -            along the lines of Prusak's theory of Knowledge Management
393358 -            as conversation. ref SDS A3 686J, which is further
393359 -            explained as authentic conversation by John Maloney's press
393360 -            release for the KM Cluster Calabria. ref SDS A3 LZ6O
393362 -             ..
393363 -            [On 050621 John Maloney cites article by Alan Webber 1993
393364 -            HBR proposing conversation for Knowledge Management and
393365 -            this led many consultants to follow suit. ref SDS A4 3X4F
393366 -            under Larry Prusak's comments on 011102 that KM could
393367 -            reflect consultant's efforts to sell seminar tickets after
393368 -            TQM and reengineering fads faded. ref SDS 96 SZ7O
393370 -             ..
393371 -            [On 050322 Senge, Scharmer, et al propose Presencing for
393372 -            change leadership through inner change of location,
393373 -            liberating perception from the "prison" of the past, and
393374 -            operating from the field of the future; gifted facilitators
393375 -            use deliberately managed conversation for personal growth,
393376 -            self-actualization, religion, and similar movements like
393377 -            EST, the Forum, Scientilogy, etc. ref SDS A5 JP69
393379 -             ..
393380 -            [On 050325 John Maloney cites authentic conversation based
393381 -            on Presencing as foundation of his ideas on Knowledge
393382 -            Management. ref SDS A6 645H
393384 -             ..
393385 -            [On 060821 conversation to get the gist of the story for
393386 -            complex patient history strives to avoid stress of
393387 -            cognitive overhead for preparing written 2nd opinion
393388 -            without reviewing written chronology. ref SDS A7 YK6N
393390 -          ..
393391 -         John presents a number of important "people," and social
393392 -         skills that contribute to understanding in the moment, which
393393 -         is a critical dimension of human knowledge, explained in
393394 -         POIMS. ref OF 1 O87L  Leadership and management skills
393395 -         encompass communication scope John explains today.  For
393396 -         example, on 950721 published criteria for project management
393397 -         aligns with John's ideas on KM. ref SDS 11 9S4K
393398 -
393399 -            [On 010929 "emotional intelligence" is being developed as a
393400 -            curriculum for formal education. ref SDS 94 KO3K
393402 -             ..
393403 -            [On 011010 salemanship skills using and appealing to
393404 -            emotional intelligence proposed for marketing SDS.
393405 -            ref SDS 95 3X4F
393407 -             ..
393408 -            [On 020608 John submits a paper by Dave Snowden explaining
393409 -            latest thinking on KM, ref SDS 99 3G8F
393411 -          ..
393412 -         Fantastic social networking is valuable.  Dialog and managing
393413 -         conversation are critical leadership skills that build and
393414 -         leverage the role of community for magnifying human
393415 -         effectiveness, within the tradition of orality.
393416 -
393418 -          ..
393419 -         Leadership Aided by Technology, Two Parts People Skills
393420 -         KM Two Parts People, One Part Tools to Aid Leadership
393421 -
393422 -         Classic "people" skills aid the leadership responsibility of
393423 -         coordination and collaboration, which was cited on 010111 as
393424 -         requiring urgent assistance in the modern environment of
393425 -         information overload. ref SDS 86 EF6M
393426 -
393427 -            [On 010116 letter to Pat Lincoln explains improving
393428 -            collaboration and coordination requires tools and people
393429 -            empowered by leadership with broader vision. ref SDS 89
393430 -            0001
393432 -          ..
393433 -         John's letter today, appears to ignore the opportunity for
393434 -         technology to aid leadership, cited in POIMS. ref OF 1 G5RF
393435 -         This conflicts with the record of leaders using telephones,
393436 -         automobiles and broadcasting to enhance communication and
393437 -         mobility.  On the other hand, many in the technology camp,
393438 -         seem to ignore the fact that tools alone are not enough.  The
393439 -         letter to SRI on 001222 explained that KM is one part tools
393440 -         and two parts people, ref SDS 83 5E5F, confirming discussion
393441 -         with Curt Carlson at SRI on 001220 noting that leadership with
393442 -         a broader vision empowers KM. ref SDS 82 KO4I
393443 -
393445 -          ..
393446 -         Socialization Endemic to Life Yields Critical Knowledge
393447 -
393448 -         Business and government are forms of community.  Therefore,
393449 -         socialization skills are critical to success, as in any
393450 -         community setting.  This has always been so, and will always
393451 -         be true based on human biology, which is immutable over long
393452 -         time spans.  Most social skills are acquired in childhood over
393453 -         many years observing and interacting with adults, going back
393454 -         to the beginning of time.
393456 -          ..
393457 -         Some people are better at socialization than others, and
393458 -         doubtless all of us can learn better socialization skills.
393459 -         Sociology is a field of study that focuses on socialization,
393460 -         but likely does not impart stronger "people" skills, which
393461 -         John seems to have in mind from the context of his letter
393462 -         today.
393464 -          ..
393465 -         John does not explain today, nor cite a reference, on how KM
393466 -         advances the ball on this important set of skills.
393468 -          ..
393469 -         How are fantastic social contacts from using KM different from
393470 -         social contacts created by Thucydides, Plato, Disraeli,
393471 -         Clinton, et al, who do not use KM, but are effective applying
393472 -         Dale Carnegie's ideas in his book "How to Win Friends and
393473 -         Influence People"?  Or, are we saying that people have been
393474 -         doing KM from the beginning of time, but didn't know it, or
393475 -         call it that?
393476 -
393477 -            How does Knowledge Management improve social contacts
393478 -            better than other methods?  Or, are we saying that all
393479 -            socialization is KM?  If so, why is a new phrase needed?
393480 -            Why not stick with "socialization," "people skills,"
393481 -            "leadership"?  These are perfectly good terms that
393482 -            everybody understands.
393484 -             ..
393485 -            Does an address book, or a Contact software program, aid KM
393486 -            because these tools help manage social contacts? See below,
393487 -            on idea that KM should add value to existing practice.
393488 -            ref SDS 0 5Q9M
393490 -          ..
393491 -         Convincing speech, dialog, conversation are powerful first
393492 -         impression capabilities that aid socialization for getting
393493 -         people to say "yes," and indeed dominate human character and
393494 -         community, distinct from all other forms of life, as explained
393495 -         in POIMS. ref OF 1 23H5
393497 -          ..
393498 -         Conversation directly employs human capacities for seeing,
393499 -         hearing, speaking, and feeling that create and receive
393500 -         information.  The human mind processes this information by
393501 -         connecting it into chronologies of cause and effect relative
393502 -         to objectives, beginning with basic biological needs for
393503 -         sustaining life.  This conversion produces "knowledge," mostly
393504 -         on automatic pilot in the subconscious mind. see POIMS
393505 -         ref OF 1 0561
393507 -          ..
393508 -         Accordingly, there is no intent, nor threat to reduce talking
393509 -         and listening as important tasks.  These are essential for
393510 -         coordination and collaboration.
393512 -          ..
393513 -         "Meaning drift" and other weaknesses of oral communication
393514 -         that generates and receives information through direct sensory
393515 -         perception using eyes, ears, taste, feel, etc., and relying on
393516 -         the involuntary subconscious process of producing our
393517 -         "knowledge," are set out in the record on 991108. ref SDS 23
393518 -         4505
393520 -          ..
393521 -         These inherent weaknesses of people skills have been addressed
393522 -         over the millennia by developing various tools.  Thus, it is
393523 -         folly to ignore the proposition that leadership can be, and is
393524 -         in fact, supported by tools of some sort everyday.
393525 -
393526 -
393527 -
3936 -

SUBJECTS
Literacy Patterns Signs Symbols Semiotics = Communication + Meaning +
Literacy Declines in Work Place
Intelligence Proactive Problem Handling Discover Opportunities Not Wr
Discover Opportunities KM Expands Literacy Critical Thinking Intellig
Alphabet Cost Savings Communicaiton Illustrated by Civilization
Alphabet Most Powerful Technology, Improved by SDS
Alphabetic Mind Foundation of Civilization

4909 -
491001 -          ..
491002 -         Alphabet Technology Gives Mechanical Form to Human Thinking
491003 -         Literacy Aids Human Understanding; KM Enhances Literacy
491004 -
491005 -         The tradition of oratory and conversation reached its zenith
491006 -         about 400 BC with Socretes, sophists, poets and others, when a
491007 -         breakthrough technology, called the "alphabet," began a new
491008 -         tradition of literacy.  This new tradition compliments the
491009 -         power of dialog, and eventually improved the character of
491010 -         human thought by spawning the "alphabetic mind," which has
491011 -         dominated western culture for 2,000 years, by empowering
491012 -         people to structure, craft, shape and preserve human thought
491013 -         in an external objective form, so that it can be improved over
491014 -         days, weeks, years and generations. see review on 991108.
491015 -         ref SDS 23 5628
491017 -          ..
491018 -         Literacy uses alphabet technology and enabling tools to render
491019 -         subjective internal thoughts in an external objective form.
491020 -         John cautioned against reliance on "mechanized knowledge," in
491021 -         a letter submitted on 001122, ref SDS 76 UO6G, reflecting a
491022 -         long standing debate.
491024 -          ..
491025 -         Since the time of Plato, the relative merits of orality and
491026 -         literacy have been debated.  see Phaedrus cited on 991108,
491027 -         ref SDS 23 2320, and reviewed in detail on 991209. ref SDS 24
491028 -         3416  On 991010 Gutenberg was credited for contributing the
491029 -         most to advance civilization over the past millennium, by
491030 -         inventing enabling technology that magnified the power of
491031 -         literacy across cultures and time. ref SDS 21 2548
491033 -          ..
491034 -         Was it a mistake to honor Gutenberg for inventing the printing
491035 -         press, in that someone else with stronger "people" skills
491036 -         helped civilization in greater measure?  For example on 001227
491037 -         a professional psychologist, Sheldon Brahms, noted that people
491038 -         think differently today from 500 years ago, ref SDS 84 CK9J,
491039 -         because alphabet technology provides a method to consciously
491040 -         construct "knowledge" by capturing information, and connecting
491041 -         it over time, through a practice of literacy.  This closely
491042 -         aligns with Havelock's view, reported on 991108. ref SDS 23
491043 -         0844
491045 -          ..
491046 -         Thus, information is produced by talking and listening;
491047 -         knowledge is produced by thinking that aligns and organizes
491048 -         information into chronologies of cause and effect.  More time
491049 -         spent on information, means less time creating knowledge. see
491050 -         POIMS on trade-off between thinking and doing. ref OF 1 2049
491051 -         Literacy, also, produces information that is guided by memory
491052 -         of talking and listening.  This makes memory critical to human
491053 -         reasoning, reported on 900319. ref SDS 1 0702
491055 -          ..
491056 -         Literacy can, also, aid the thinking process that connects
491057 -         cause and effect to produce knowledge, but there is not a
491058 -         tradition to do this because it takes extra time, relative to
491059 -         relying on human memory, ref DIP 1 006P, as set out in a
491060 -         letter to the DKR team on 000920. ref SDS 52 GQ5J
491062 -          ..
491063 -         Professional writers do some of this on a broad scale, for
491064 -         example, in news reports, the Bible, and history books.
491066 -          ..
491067 -         One aim of KM might be, then, to speed up and enhance the
491068 -         traditional process of literacy that tests the accuracy of
491069 -         impressions from conversation and daily events, so that the
491070 -         benefits of professional broad scale critical thinking can be
491071 -         applied to daily work.
491072 -
491073 -
491074 -
491075 -
4911 -

SUBJECTS
Hughes Women and Liquor Leaders Overcome Fear, Ignorance, Denial, 010
Conway, Lynn New System of Knowledge Conflicts Common Sense
Hughes Women Liquor Overcome Resistance to New Ideas

5305 -
530601 -          ..
530602 -         Uncommon Sense Solutions Hard to Grasp, Require Extra Effort
530603 -         Hughes Used Women and Liquor for Fantastic Social Networking
530604 -
530605 -         Fantastic social networking that build personal relationships,
530606 -         called out above, ref SDS 0 EK3I, using emotional appeals for
530607 -         customers to say "yes" to improve productivity, earnings and
530608 -         stock prices, was cited by Morris on 951011. ref SDS 12 SV5N
530610 -          ..
530611 -         After WWII ended, Hughes Tool Company was accused of using
530612 -         women and liquor to influence procurement officers and work
530613 -         inspectors to gain favorable treatment on government projects.
530615 -          ..
530616 -         Howard Hughes admitted during Congressional hearings that he
530617 -         agreed to use these methods in order develop fantastic social
530618 -         networking for constructive dialog on a common vision to build
530619 -         faster and cheaper planes, and other war materiel.  He pointed
530620 -         out that he personally didn't want to bother with fantastic
530621 -         social networking.  He wanted to build better products that
530622 -         save money and lives, in the case of a war setting.
530623 -
530624 -             [On 010218 cited Hughes example. ref SDS 91 NH5R
530626 -          ..
530627 -         Hughes learned that people responsible for improving earnings,
530628 -         and finding better methods that reduce time and cost, don't
530629 -         like to investigate the merits and make judgements about
530630 -         advantages of changing existing methods that are comfortable.
530631 -         We like to use methods we already "know," because our common
530632 -         sense and experience says that is faster and easier.  We
530633 -         prefer to go by what everybody else is doing, what has been
530634 -         written up in the WSJ, HBR, or what we heard at a seminar.
530635 -         Our religious tradition urges common sense decisions based on
530636 -         credibility.  If God says "A," lets go with it, because that
530637 -         is easier than analysing the merits of a new method, that
530638 -         conflicts with our common sense, per analysis of "faith," on
530639 -         921205. ref SDS 3 8493  When people are busy, as in a war,
530640 -         there is less time to think about new ideas.  More recently,
530641 -         Andy Grove noted in his book, reviewed on 980307, that helping
530642 -         people improve work to save time and improve earnings is like
530643 -         "walking through the valley of death." ref SDS 17 0502  So, in
530644 -         order to help the country, Hughes testified, it was necessary
530645 -         to use fantastic social networking that encourages people to
530646 -         change what they are doing whether they want to or not.
530647 -
530648 -             [On 011010 analysis of salesmanship shows saving time and
530649 -             money, improving national security are evaluated behind
530650 -             how well social relationships are fostered in whether a
530651 -             sale is made. ref SDS 95 3X4F
530652 -
530653 -
530654 -
530655 -
530656 -
530657 -
5307 -

SUBJECTS
Culture of Knowledge Paradigm Shift Documents to Knowledge Space
IT Different from KM
Define Knowledge for Functional Purpose of KM, SDS
Sympathized Knowledge
Define Knowledge, Knowledge Management
Talking about KM is KM Work Product, John Maloney
Paradigm Shift Documents to Knowledge Space

8209 -
821001 -          ..
821002 -         Mechanized Production of Knowledge False, Dangerous Idea
821003 -         Understanding Critical to Knowledge
821004 -         "Sympathized knowledge" Distinguished from Ordinary Knowledge
821005 -         ----------------------------------------------------------
821006 -         John mentions in his letter today that socialization and
821007 -         "sympathized knowledge" are growing among KM practitioners.
821008 -         ref DRT 1 745L
821010 -          ..
821011 -         This aligns with John's caution on 001122 to avoid reliance on
821012 -         mechanized knowledge, ref SDS 76 UO6G, echoing caution Plato
821013 -         attributed to Socretes in Phaedrus, reviewed on 991209.
821014 -         ref SDS 24 5658
821015 -
821016 -             [On 050325 John Maloney cites authentic conversation based
821017 -             on Presencing as foundation of his ideas on Knowledge
821018 -             Management. ref SDS A6 645H
821020 -          ..
821021 -         "Socialization" is commonly understood as a critical aspect of
821022 -         human life, practiced from the beginning of civilization, and
821023 -         will necessarily continue to be practiced, driven by human
821024 -         biology, per above. ref SDS 0 B8TW  Sympathized knowledge is
821025 -         not a common term.  John does not define, nor otherwise
821026 -         distinguish this from ordinary knowledge.
821028 -          ..
821029 -         On 921205 Covey proposed "empathic listening," which may have
821030 -         some relation. ref SDS 3 5903  Covey also urges that people
821031 -         seek first to "understand," then prescribe, and recommends
821032 -         keeping a daily journal to aid understanding. ref SDS 3 2231
821034 -          ..
821035 -         "Understanding" and knowledge are often used interchangeably
821036 -         to imply a deeper cognitive state than is imparted by mere
821037 -         information, similar to wisdom, per analysis on 960227.
821038 -         ref SDS 14 3961  POIMS cites cause and effect as key factor of
821039 -         knowledge, ref OF 1 0582, and NWO explains understanding in
821040 -         similar terms. ref OF 2 4296
821041 -
821043 -          ..
821044 -         Knowledge Conversion, Correlation of KM to IT??
821045 -         What is "Knowledge" Different from Information??
821046 -
821047 -         John mentions "knowledge creation and conversion" which
821048 -         implies a process that converts something, possibly knowledge
821049 -         itself, into something else. ref DRT 1 745L
821051 -          ..
821052 -         There is no explanation of what is converted, what is the
821053 -         process, nor how knowledge is created.
821055 -          ..
821056 -         Does "knowledge conversion," for example, imply a correlation
821057 -         between KM and IT, per the next heading?
821059 -          ..
821060 -         On 001118 Mark McElroy, another member of KMCI, offered that
821061 -         Knowledge is "validated information." ref SDS 73 OV5G
821063 -             ..
821064 -            So, this is one view of knowledge creation, which John
821065 -            indicates today is a process that occurs somehow, some
821066 -            where. ref DRT 1 745L
821068 -             ..
821069 -            On 001122 John cautioned against "mechanized knowledge,"
821070 -            ref SDS 76 PY6N, leading to the question of how John's
821071 -            explanation today correlates with Mark's explanation.
821073 -             ..
821074 -            POIMS explains a cognitive process of "thinking" converts
821075 -            information into knowledge. ref OF 1 0561
821077 -          ..
821078 -         What is "knowledge conversion" and how is it enabled?
821079 -
821080 -             How does this conversion relate to the process set out by
821081 -             Mark on 001118? ref SDS 73 0557
821082 -
821084 -          ..
821085 -         Paradigm Shift Documents to Knowledge Space
821086 -         Culture of Knowledge Needs Conversation Leading to Action
821087 -         Talking About KM is Work Product for Culture of Knowledge
821088 -
821089 -         Follow up ref SDS 74 XU8I, ref SDS 55 0A3H.
821090 -
821091 -         Arguing that "talking about KM is the work product of KM,"
821092 -         ref DRT 1 745L, needs clarification.
821094 -          ..
821095 -         Communication Metrics argues a "culture of knowledge" educates
821096 -         about the benefits of KM for solving problems of information
821097 -         overload caused by Information Technology (IT), proposed to
821098 -         SRI on 001011. ref SDS 56 0001  This begins with dialog and
821099 -         correspondence explaining a traditional paradigm of knowledge
821100 -         as "documents" can be improved using a continuous information
821101 -         stream organized in Knowledge Space, see POIMS. ref OF 1 1107
821102 -         John's ideas in his letter today help foster a culture of
821103 -         knowledge for moving beyond IT.  Culture, however, entails
821104 -         more than talk.  Action must be taken to implement what is
821105 -         discussed, as proposed in the letter to SRI on 010104.
821106 -         ref SDS 85 0001
821108 -          ..
821109 -         For example, how does "talking about farming" produce farming
821110 -         work product of planting seeds, tending fields, and harvesting
821111 -         crops that transform a culture from foraging to civilization,
821112 -         where people have time to attend meetings, and talk about KM.
821113 -         see record on 950427. ref SDS 9 T37F  Don't people have to
821114 -         take action, in addition to talking about taking action?
821116 -          ..
821117 -         Off-hand, talking about CPM, does not produce CPM work product
821118 -         that guides complex projects.
821120 -          ..
821121 -         Talking about mowing the lawn, does not get the lawn mowed.
821123 -          ..
821124 -         Talking about writing, does not produce work product that
821125 -         applies literacy.
821127 -          ..
821128 -         On 001004 the challenge of moving from IT to KM by changing
821129 -         from talking about KM to doing KM was reviewed with the DKR
821130 -         team. ref SDS 55 WV4K
821132 -          ..
821133 -         On 001121 proposal offered ideas for DKR team to begin doing
821134 -         KM by using SDS. ref SDS 74 XU8I
821135 -
821136 -
821137 -
821138 -
8212 -

SUBJECTS
KM Deliberately Manage Conversation KM, John Maloney, 010116
Law Only Intelligence Process in Management
Robert's Rules of Order Managed Conversation
Legal Metrics, Concurrent Discovery
Business Intelligence
Intelligence Business Law Only Application, Nobody Likes Second Guesser
Deliberately Managed Conversation

8909 -
891001 -          ..
891002 -         Deliberately Managed Conversation in Law, Roberts Rules...
891003 -
891004 -         Need examples of tasks that occur in deliberately managing
891005 -         conversation called out by John in his letter today.
891006 -         ref DRT 1 745L
891007 -
891008 -         Is it an agenda?
891010 -          ..
891011 -         One example is Robert's Rules of Order, discussed by Doug's
891012 -         DKR team on 000218, ref SDS 32 0786, and again on 000225.
891013 -         ref SDS 34 0897
891015 -          ..
891016 -         Another example is a court hearing in legal practice, where
891017 -         dialog is compelled and controlled by rules, and there is a
891018 -         referee to manage questions and answers.  Knowledge from this
891019 -         process is subject to careful scrutiny for alignment with
891020 -         evidence and precedent. ref OF 2 2536  As explained in NWO,
891021 -         most people do not like this process, especially successful
891022 -         executives, who feel their social skills are put at risk by
891023 -         "second guessing." ref OF 2 16WQ
891025 -          ..
891026 -         How is deliberate management of conversation accomplished
891027 -         outside the courtroom?
891029 -          ..
891030 -         For example, on 001130 IBIS is proposed to improve dialog in
891031 -         email that will be managed by a DKR planned by Doug
891032 -         Engelbart's project sponsored by SRI. ref SDS 79 AZ7J
891034 -          ..
891035 -         On 001220 caution was urged to avoid rigid requirements that
891036 -         stifle creativity and participation. ref SDS 81 RD9N  This
891037 -         aligned with earlier warnings on 000218. ref SDS 32 7050
891038 -
891039 -            [On 010221 Jack Park proposes IBIS and work with SDS to
891040 -            support Lexus/Nexus research. ref SDS 92 GY6W
891041 -
891042 -
891043 -
891044 -
891045 -
891046 -
8911 -

SUBJECTS
Over Horizon New Ideas to Meet Challenges of the Future
Over Horizon People New Ideas No Time Defining Customers
Market Slow Progress Useful Technology Chase Lowest Common Denominato
Invest Sunshine Profits Create New Markets Take Time to Grow
Over Horizon People Seeking to Develop New Ideas Ignore Customer Rese
Leaders Help People Too Busy to Read and Write
KM Leaders Operate Over the Horizon, John Maloney, 010114
Market Conditions DKR Project at SRI
Customers Resist New Methods Paradigm Shifts Like Familiarity
Customers Create KM But Nobody Wants to Do KM
Adding Value to Executives

A213 -
A21401 -      ..
A21402 -     Over the Horizon Thinking Requires a New Idea
A21403 -
A21404 -     John shares occasional frustration that KM thought leaders are
A21405 -     often operating over the horizon.  However, that concern is
A21406 -     assuaged by the fact that many tenets of KM have gone mainstream
A21407 -     and are significant planks in the KM zeitgeist.  Active KM
A21408 -     practitioners often  have a short memory, but should be quite
A21409 -     satisfied that key concepts like shared vision, systems thinking,
A21410 -     mental models and related KM doctrine, are now, in fact,
A21411 -     mainstream. ref DRT 1 T96J
A21413 -      ..
A21414 -     On 000908 Doug's DKR team was described as "over the horizon"
A21415 -     visionaries, whose vision does not include a customer. ref SDS 51
A21416 -     0001
A21418 -      ..
A21419 -     "Over the horizon" sounds like ideas that might help meet new
A21420 -     challenges of emerging conditions, characterized as "new
A21421 -     realities," see Drucker, reviewed on 931130, ref SDS 5 1855, and
A21422 -     Grove reviewed on 980307. ref SDS 17 1209
A21424 -      ..
A21425 -     Over the horizon could, also, mean a new way to accomplish key
A21426 -     tasks, for example an engine to power the lawn mower, instead of
A21427 -     pushing it; or, a vacuum cleaner, instead of a broom and dust pan.
A21429 -      ..
A21430 -     In what sense does "fantastic social networking" reflect a new
A21431 -     idea to meet new conditions, or improve past practice?  How can
A21432 -     that be said to be "operating over the horizon"?
A21434 -      ..
A21435 -     Name a "KM thought leader" and one new idea that improves
A21436 -     socialization and dialog, since the time of the pyramids, when
A21437 -     shared vision, systems thinking and mental models were used?
A21439 -      ..
A21440 -     It is useful to define KM as "socialization," but how useful is
A21441 -     such a definition?  Why not stick with socialization?  That is a
A21442 -     perfectly acceptable idea, per above. ref SDS 0 B8TW
A21444 -      ..
A21445 -     A new term, like "KM," should add value, add a new dimension or
A21446 -     capability that improves past practice.
A21448 -      ..
A21449 -     To the extent KM can be defined as amplifying the power of
A21450 -     literacy by integrating time and information management to improve
A21451 -     alphabet technology, which many argue has been the engine of
A21452 -     civilization, what thought leader has given this idea a moments
A21453 -     thought?
A21455 -      ..
A21456 -     "KM zeitgeist" tends to impart an existing body of knowledge that
A21457 -     has established "planks, possibly significant.  For example,
A21458 -     project management has the idea of time and cost control.  General
A21459 -     management has ideas of accountability, organization,
A21460 -     communication, traceability to original sources and continual
A21461 -     learning. see review of PMBOK on 950721. ref SDS 11 6N5J
A21463 -      ..
A21464 -     What are significant "planks" of KM, where are they taught and/or
A21465 -     published, and who is practicing them, per above??
A21467 -      ..
A21468 -     Who is an active KM practitioner?  How is their work different
A21469 -     from someone who does not practice KM?
A21470 -
A21471 -         For example, people often show up for meetings and say
A21472 -         whatever pops into their head, as they do with phone calls and
A21473 -         email.  Nobody is prepared, as shown in the study reported on
A21474 -         960205. ref SDS 13 5902
A21476 -          ..
A21477 -         Does a KM practitioner prepare for meetings, calls and email
A21478 -         by reviewing the record, as explained on 950327? ref SDS 8
A21479 -         8822  How does anyone do this without getting the record
A21480 -         prepared, i.e., KM might entail preparing a record, so people
A21481 -         can "be prepared"?
A21483 -          ..
A21484 -         Another example is when people finish one meeting, they run to
A21485 -         the next one, or the next call or email.
A21487 -          ..
A21488 -         Does a KM practitioner follow Andy Grove's recommendation to
A21489 -         prepare copious notes after the meeting and get clarifications
A21490 -         to avoid the ambiguity of mental maps, so mistakes are not
A21491 -         spread at the next meeting, call or email? see review on
A21492 -         980307. ref SDS 17 3668
A21494 -          ..
A21495 -         Might a KM practitioner go beyond Grove's ideas, say "look
A21496 -         over the horizon," as it were, and add organization, alignment
A21497 -         and summary to convert conventional information from daily
A21498 -         activity into useful "intelligence," as called out in POIMS.
A21499 -         ref OF 1 0561
A21501 -          ..
A21502 -         Could a KM practitioner provide feedback to attendees to get
A21503 -         feedback from attendees that strengthens accuracy of the
A21504 -         record, discussed on 010112, ref SDS 87 BU6I, and enlighten
A21505 -         others with "intelligence" showing actions items and
A21506 -         alignment?
A21508 -          ..
A21509 -         Would this reduce meaning drift by building and maintaining
A21510 -         shared meaning of common events.  Could this save time and
A21511 -         money by avoiding mistakes?
A21513 -          ..
A21514 -         Might this complement the task of building a shared vision?
A21515 -
A21516 -
A21517 -
A21518 -
A21519 -
A21520 -
A216 -

SUBJECTS
Information Overload from IT Dysfunctional, John Maloney
Dysfunctional KM Caused by Email, Meetings, Cell Phones, John Maloney

A504 -
A50501 -      ..
A50502 -     Information Overload from IT is Dysfunctional, But No Solution
A50503 -
A50504 -     John says email, cell phones, meetings, etc., are contributing
A50505 -     factors of dysfunctional knowledge management.  While their
A50506 -     advantages of connectivity cannot be argued, the lack of emphasis
A50507 -     on context in the typical use of these applied media creates a
A50508 -     'sustainable disadvantage.' Hence, a frontier of KM is the
A50509 -     execution of effective knowledge creation within the boundaries of
A50510 -     advancing productivity and expanding innovation. ref DRT 1 008I
A50511 -
A50512 -         Not sure this section has any substance.
A50514 -          ..
A50515 -         Email, cell phones, meetings support general "connectivity,"
A50516 -         but quickly degrade to entropy from information overload,
A50517 -         because general connections do not produce useful knowledge.
A50518 -         see the record on 970707, ref SDS 15 0108,
A50520 -          ..
A50521 -         For example, on 001025 Doug Engelbart asked contributors on
A50522 -         the DKR project to connect comments on the OHS Launch Plan to
A50523 -         specific parts of the plan, and to other references.
A50524 -         ref SDS 59 00VU  So far, no one has done this, except for the
A50525 -         letter to Doug that was generated using SDS. ref DIP 2 0001
A50526 -         On 001126 Eugene Kim urged compliance; yet, Eugene provided no
A50527 -         connections to anything. ref SDS 78 XV8L  Another contributor
A50528 -         reported that present technology does not support making
A50529 -         useful connections. ref SDS 78 B15I
A50531 -          ..
A50532 -         The formulation "...contributing factor of dysfunctional
A50533 -         knowledge management," implies KM is being performed by
A50534 -         someone.  Who?
A50536 -          ..
A50537 -         One way to cast the issue is how can instruments that provide
A50538 -         effective support for IT, be rendered productive, rather than
A50539 -         cause Information overload, which is destructive?  The answer
A50540 -         might be using technology for adding "intelligence" to
A50541 -         information that produces useful knowledge by extending IT to
A50542 -         KM, per above. ref SDS 0 VS4J
A50543 -
A50544 -
A50545 -
A50546 -
A50547 -
A50548 -
A50549 -
A50550 -
A50551 -
A50552 -
A50553 -
A50554 -
A506 -