Date: Sun, 14 Jan 2001 20:06:04 -0800

Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496

Subject:

4th WORLD CONGRESS on KM

Rod,

Thanks for your message.

In my humble judgement, "just talking about it" is effective KM. Thus, "fantastic social networking functions " is a KM work product. In fact, deliberately 'managing conversation' is a major foundation of the ascendancy of far more effective KM, particularly enabling knowledge creation and conversion. I am very encouraged that the importance of socialization and 'sympathized knowledge,' for example, is growing sharply among KM practioners.

Meanwhile, I share your occasional frustration that KM thought leaders are often operating over the horizon. However, that concern is assuaged by the fact that many tenets of KM have gone mainstream and are significant planks in the KM zeitgeist. Active KM practioners often have a short memory, but should be quite satisfied that key concepts like shared vision, systems thinking, mental models and related KM doctrine, are now, in fact, mainstream.

Finally, I agree with your concern of email, cell phones, meetings, etc., are a contributing factor of dysfunctional knowledge management. While their advantages of connectivity cannot be argued, the lack of emphasis on context in the typical use of these applied media creates a 'sustainable disadvantage.' Hence, a frontier of KM is the execution of effective knowledge creation within the boundaries of advancing productivity and expanding innovation.

Cheers,

John

John T. Maloney
jmaloney@collaboratory.com

Sent: Sunday, January 14, 2001 4:08 PM

KM Cluster
kmcluster@kmcluster.com

Subject:

4th WORLD CONGRESS on KM

Hi

Thanks very much for the invitation to attend the 4th World Congress on KM being held at the Hamilton Convention Center in Ontario, Canada.

Will anything be presented on how to encourage people to perform KM, rather than just talk about it? If so, please submit KM work product prepared today, yesterday, last week, last year, etc., to show this conference will present useful ideas on KM, and that prescriptions are grounded in experience, per Peirce, Drucker, Grove, Bellinger, Engelbart, Park, Johnson, Armstrong, et al.

How will the conference distinguish KM from IT, TQM and AI?

Will anyone explain that email, meetings and cell phones are the primary cause of failed communications that lead to continual bumbling, delay and loss, which reduce stock prices?

Thanks.

Sincerely,

THE WELCH COMPANY

Rod

Rod Welch
rowelch@attglobal.net

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