THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: November 2, 2001 10:24 AM Friday;
Out of the box thinking in the "box" of Knowledge Management.
2...Cycorp Lenat Invested Decades Manually Organizing Random Information
3...Converting Information into Knowledge Requires Structure Cause Effect
.......Out of Box Thinking Needs to Get into Another Box for KM
.......Culture of Knowledge Experience Discovers Dimensions of New Box
.......Transition from Information to New Box for Culture of Knowledge
.......Out of the Box Ideas Require Faith Suspend Disbelief
.......Faith Needed to Experiment Counterintuitive Methods
.......Culture of Knowledge Needs Leadership Broader Vision
.......Leadership Broader Vision Overcomes Pied Piper of IT to Reach KM
4...Prusak Origins Knowledge Management
5...Knowledge Management History Origins Out of the Box Initiative
6...Marketing Hype Knowledge Management New Buz Word Empty Rhetoric
7...Empty Rhetoric Marketing Hype to Sell Books and Tickets to Seminars
8...Buz Word KM Replace Failed Initiatives Sell Consultants Time Seminars
9...11 Deadly Sins Knowledge Management Prusak and Fahey
10...7 Deadly Sins Knowledge Management Tom Davenport
11...New World Order Complexity World Wide Markets Needs New Tools to Cope
12...Globalization Drives Demand for Knowledge to Cope in Complex World
13...Purpose of Knowledge Management Innovation Competitive Advantage
14...Paperless Office Without Intelligence Destroys Productivity
15...Paperless Office Electronic Records Management Everything on Computer
16...Information Technology Requires Knowledge Management New World Order
17...Computers Faster New World Order Increases Demand Knowledge Management
18...Information Management Decision Support Replaced by KM
19...Better Judgement Wisdom Leadership Decisions Fuel Knowledge Management
20...Decision Support Better Judgement Leadership Wit Design Innovation
21...Resistance to Experiment Must be Solved by Knowledge Management
22...Knowledge Centric New Buz Word to Replace Expertise Skills Research
23...Knowledge Management as Knowledge Asset Replaces Patents Expertise
24...Knowledge Associate Cause Effect Writing Transform Implicit to Explicit
25...Organizational Memory Tacit Personal Memory Transform into Explicit Knowledge
26...Tacit Implicit Knowledge from Conversation Experience Rationale KM
27...Explicit Knowledge Transforms Tacit Knowledge into Manageable Context
28...History Knowledge Management 1st Seminar Event in 1993 Boston
29...Knowledge Management Purpose Increase Innovation Productivity Earnings
30...Productivity Innovation Purpose Knowledge Management Improve Earnings
31...Purpose Knowledge Management Productivity Increase Innovation Earnings
32...Define Knowledge Distinguished from Data and Information Residual
33...Knowledge Information Data Define Differences
34...Paperless Office Efficiencies Records Management
35...Document Management Improvement Early Effort Knowledge Management
36...Network Human System Better Information Technology Document Management
Click here to comment!
1...What was Prusak "practicing" that led to the phrase "Knowledge
Giving Up Hopeless Guagmire Information Overload Analysis Paralized,
Hopeless Quagmire Giving Up on Communication Not Enough Time for Anal
Hopeless IT Customers Frustrated Need Intelligence Move Beyond IT Sol
Clear Concise Complete Notes, Needs Special Skills and Tools
Lenat Developed Cyc to Assemble Information Hoping Critical Mass Cert
Armstrong, Eric Reviews Lenat's Ideas on KM
Core KM Critical Mass Information, Cycorp, Lenat
Fall Off Wagon Consistent Good Practice Difficult without SDS
5110 - ..
5111 - Summary/Objective
511201 - Follow up ref SDS B6 KS6G.
511208 - ..
5115 - Progress
511601 - Cycorp Lenat Invested Decades Manually Organizing Random Information
511602 - Converting Information into Knowledge Requires Structure Cause Effect
511604 - Received ref DRT 1 0001 from Eric Armstrong commenting on a letter
511605 - from Eugene Kim notifying about a capability developed by IBM for
511606 - something called "self-healing."
511608 - ..
511609 - Eric quotes a source provided in Eugene's letter....
511611 - http://www.siliconvalley.com/docs/news/svfront/076589.htm
511613 - ...and further quotes Eugene saying IBM's development seems similar
511614 - to Cycorp that assembles a lot of information, hoping this will
511615 - enable KM. Eugene asks....
511617 - ...how do we take unstructured information, and structure it
511618 - so that high-powered computers can do intelligent things with
511619 - them? Having a small group of people spend decades manually
511620 - structuring that information, like Lenat's team has been
511621 - doing, is not a very scaleable solution. ref DRT 1 R06N
511623 - ..
511624 - What are "intelligent things" Eugene wants computers to do with
511625 - structured information for Knowledge Management?
511627 - [...below, research on the history of Knowledge Management
511628 - indicates the originators were unclear about objectives,
511629 - except they wanted to apply judgement, decisions, humor,
511630 - wit, etc. ref SDS 0 CT6J, i.e., human intelligence, to
511631 - improve productivity. ref SDS 0 K37K
511633 - ..
511634 - "Intelligence" (also "analysis") constructs the structure of cause and
511635 - effect that converts random information into the order that yields the
511636 - power of knowledge for controlling the future. Manually adding
511637 - "intelligence" for doing "Knowledge Management" described by Eugene
511638 - today is a lot of hard work, reported in research on 000307.
511639 - ref SDS 65 5182
511641 - ..
511642 - On 010425 Cycorp, Doug Lenat's organization, plans public release of
511643 - Knowledge Management work product for a general "ontology."
511644 - ref SDS 91 GJ6J Cycorp further planned to release technology for an
511645 - "inference" engine. ref SDS 91 079K On 940603 Gio Wiederhold was
511646 - planning to develop at Stanford "mediator" technology that identifies
511647 - useful context from unstructured information in conventional
511648 - narrative. ref SDS 16 9503 Jack Park proposed on 000623, ref SDS 77
511649 - 2915, and later on 001025. ref SDS 83 LR6N If Doug Lenat and Jack
511650 - Park are correct, they could help solve Eugene's concern about
511651 - scalability that Lenat used a team of people to construct correlations
511652 - to structure random information over a period of decades. ref SDS 0
511653 - YF5I
511655 - [On 040312 laws of nature yield order, structure, pattern of cause
511656 - and effect for logical analysis, ref SDS D5 RP6K; locality
511657 - principle requires adding energy to connect cause and effect that
511658 - converts information into the power of knowledge; Knowledge
511659 - Management takes a lot of hard work (i.e., energy) without tools
511660 - for intelligence support; without "knowledge," however, information
511661 - overload drives management toward entropy, which makes email a
511662 - "killer application" that kills productivity, from lectures on 21st
511663 - century science. ref SDS D5 YH4G
511665 - ..
511666 - Eric comments today that Lenat maintains there is a certain threshhold
511667 - at which a system is smart enough to begin filling in gaps in its
511668 - knowledge on its own -- to recognize what it needs to know, and either
511669 - ask for it or find it from sources at its disposal. ref DRT 1 C27L
511671 - ..
511672 - On 010517 during a meeting at SRI Pat Lincoln noticed SDS support for
511673 - "scalable" knowledge that enables people to apply information based on
511674 - context. ref SDS 92 4Q5I
511676 - ..
511677 - On the other hand, Eric noticed on 010916 that SDS enables memory
511678 - using mechanisms that obviously work. ref SDS A8 0001 In another
511679 - letter the same day, Eris lamented that people cannot find anything
511680 - using methods that everybody likes. ref SDS A9 KA6H
511682 - ..
511683 - Submitted ref DIT 1 0001 commenting on Eric's letter and Eugene's
511684 - concern that capturing everything is not a scalable solution.
511686 - ..
511687 - 1. Eric's idea to provide a composite solution of tools and
511688 - expertise reflects innovation he submitted on 000212 that
511689 - offerred a path for advancing OHS/DKR. ref SDS 62 9790
511691 - ..
511692 - Combination of tools and people can achieve better organization
511693 - that meets specific needs at a specific time and in a form that
511694 - expedites getting things done correctly and on time.
511696 - ..
511697 - 2. Time is a critical factor, ref DIT 1 5N6J, per Peter Drucker
511698 - reviewed on 931130. ref SDS 13 8822
511700 - ..
511701 - On 900319 memory of chronology for understanding cause and
511702 - effect make time critical factor of human reasoning. ref SDS 7
511703 - 0005
511705 - ..
511706 - Jack Park's report on 010908 showing the challenge of laziness
511707 - weakens efforts to invest time for for organizing the record
511708 - that is critical for saving time and money, ref SDS A5 YF5O, as
511709 - we learned on 001207, ref SDS 87 V54M, and more recently on
511710 - 010911. ref SDS A6 UP5K
511712 - ..
511713 - 3. Technology can lower the bar so not quite so many of us
511714 - fall off the wagon that Jack warned prevents investing time for
511715 - converting straw into gold by adding intelligence that converts
511716 - information into knowledge, discussed at Intel on 960627.
511717 - ref SDS 28 4899 see NWO. ref OF 7 42MG
511719 - ..
511720 - 4. Getting our friends in technology lined up to work on tasks for
511721 - creating effective organization requires learning something new.
511722 - Doug Engelbart calls for a new way of thinking and working for
511723 - continual improvement, reported on 991222. ref SDS 58 3696 He
511724 - calls it ABC. ref SDS 58 N65J This is essential for a world of
511725 - increasing complexity, noted by the Tofflers in their book
511726 - "Future Shock," reviewed on 950911. ref SDS 22 2222
511728 - ..
511729 - 5. Andy Grove points out, however, that experience working on
511730 - technology at Intel, shows that folks don't like changing to a
511731 - new way of working, ref DIT 1 AK7K, especially if they are
511732 - making a good living using what they already know. ref SDS 35
511733 - 1660 We all want to apply what we already know to create
511734 - something to sell to other folks. But, in this case, engineers
511735 - don't know that they don't know what to do, so prodigious
511736 - efforts are, as Clay Christensen describes in his book
511737 - "Innovators Dilemma," merely a fruitless exercise flapping arms
511738 - to fly. ref SDS 47 4712 Doesn't get very far, as we have seen
511739 - the past two years, following Lee Iverson's report on 000324
511740 - that all of the KM projects have failed. ref SDS 67 4877
Industry Doesn't Know How to Design KM
Enabling Forces Change Improvement KM Culture Knowledge Give Up on IT
Discouraged KM Too Difficult Giving Up Technology Cannot Improve Mana
Disillusioned Engineers Don't Know What to Program to Improve Managem
Out of Box Thinking Need Window to Another Box for KM Thinking
Experience Using SDS Builds Synergy for Development to Discover Effec
Culture Knowledge Transitions Foraging on Information in Garden of Ed
591001 - ..
591002 - Out of Box Thinking Needs to Get into Another Box for KM
591003 - Culture of Knowledge Experience Discovers Dimensions of New Box
591004 - Transition from Information to New Box for Culture of Knowledge
591007 - 6. Some folks talk about "out of the box" thinking. That's not
591008 - quite right. ref DIT 1 YL8L As explained on 010924, you have to
591009 - step through a window from one "box" into another box that
591010 - guides conduct to apply computers under a different set of
591011 - rules. ref SDS B1 N74L To summarize (Eric's elevator speech
591012 - proposed on 000423, ref SDS 70 5735), engineers must transition
591013 - from information to a culture of knowledge, explained on 001011,
591014 - in a letter to SRI. ref SDS 82 0001
591016 - ..
591017 - Eric pointed out on 000503 that people, who are happy with their
591018 - life, ref DIT 1 T55G, don't want to make the effort to
591019 - understand "knowledge," ref SDS 71 5033, under Jack's
591020 - explanation on 010908. ref SDS A5 YF5O, and Andy Grove's book
591021 - that explains resistance to improvement, reviewed on 980307.
591022 - ref SDS 35 1657 It is too hard to expand the architecture for
591023 - computers and software to include the architecture of human
591024 - thought, because it initially seems like a Pandora's Box of
591025 - complexity, as Jack noted on 000221, ref SDS 63 7455, and Eric
591026 - anticipated in a letter on 000125. ref SDS 61 3867
Faith Gain Experience Understand Architecture Human Thought Counterin
Faith Courage Until ROI Established to Justify Extra Effort
Faith Cost Benefit Complexity of Management Buffered by Mind
640601 - ..
640602 - Out of the Box Ideas Require Faith Suspend Disbelief
640603 - Faith Needed to Experiment Counterintuitive Methods
640605 - Since people do not have enough time to learn cognitive science
640606 - for understanding how a culture of knowledge solves problems of
640607 - information overload, as explained on 890809, ref SDS 5 EB6K,
640608 - people need experience to learn KM.
640610 - ..
640611 - It takes a lot of faith to temporarily set aside beliefs of a
640612 - lifetime to invest time experimenting by doing things
640613 - differently for awhile in order to discover how to create
640614 - technology for doing things better. ref DIT 1 653G Yet only
640615 - experience reveals the dimensions of the new box needed for
640616 - progress. Faith seems like a tenant of religion, which seems
640617 - like the antithesis of technology to people who don't have time
640618 - to think carefully about religion.
640620 - [On 040620 John Maloney's press release for a seminar on
640621 - Knowledge Management calls for suspending disbelief in order
640622 - to learn something new. ref SDS D7 LZ6O
640624 - ..
640625 - [On 050322 "presencing" applies the power of faith that
640626 - helps people suspend disbelief in order to try new ideas,
640627 - ref SDS E4 XM3R, religious practice empowers conduct
640628 - "outside to box," and even conflicts with, experience long
640629 - enough to discover the power of improved methods.
640630 - ref SDS E4 GS3H
Leadership Broader Vision Overcomes Fear Change Helps Peopl Help The
Entertainment Women and Liquor Leaders Overcome Fear, Ignorance, Deni
Entertainment Pied Piper Leading People Down Wrong Path
Pied Piper Leading Down Wrong Path with Style No Content
810701 - ..
810702 - Culture of Knowledge Needs Leadership Broader Vision
810703 - Leadership Broader Vision Overcomes Pied Piper of IT to Reach KM
810705 - We are told that charismatic leaders can enjoin people to
810706 - abandon old beliefs and follow a new path. Perhaps someday a
810707 - leader will cross our path and lead us through the window to a
810708 - new way of working, as Doug Engelbart envisions. ref DIT 1 D63O
810709 - So far, we have been following the Pied Piper in the "box" of
810710 - IT, and so remain mired in the past. Perhaps, too, necessity
810711 - from growing concern about security, reviewed on 011006,
810712 - ref SDS B5 PC3J, will enable people to question in sufficient
810713 - measure religiously held beliefs long enough for a new idea to
810714 - take root.
810716 - [On 011121 called Doug Engelbart and reviewed slow progress,
810717 - and enabling forces that may encourage improvement in the
810718 - period ahead. ref SDS B9 H67I
810720 - ..
810721 - [On 050322 "presencing" applies the power of faith that
810722 - helps people suspend disbelief in order to try new ideas,
810723 - ref SDS E4 XM3R, religious practice empowers conduct
810724 - "outside to box," and even conflicts with, experience long
810725 - enough to discover the power of improved methods.
810726 - ref SDS E4 GS3H
Where Did Knowledge Management Come From? Article by Larry Prusak Or
880401 - ..
880402 - Prusak Origins Knowledge Management
880403 - Knowledge Management History Origins Out of the Box Initiative
880405 - Follow up ref SDS 65 5182, ref SDS 42 0001.
880407 - Background, history, and origins of Knowledge Management are presented
880408 - in a paper by Larry Prusak, ref OF 15 0001, Executive Director, IBM
880409 - Institute of Knowledge Management, and published by IBM on 010523.
880411 - 1. Where Did Knowledge Management Come From?
880412 - ref OF 15 0001
880414 - ..
880415 - Prusak claims that he and a few others began a new way of working,
880416 - which they called a practice of "Knowledge Management." This led to
880417 - writings and the first professional conference for Knowledge
880418 - Management in 1993, per below. ref SDS 0 JX6K
880420 - ..
880421 - Research on 990213 indicated Knowledge Management is marketing hype,
880422 - ref SDS 42 0001, along the lines of IBM promoting "business
880423 - intelligence," reviewed on 980226, ref SDS 33 2716, probably aimed at
880424 - selling Lotus Notes, ref SDS 33 V45M, and rather than a making serious
880425 - effort to formulate tools and practices for a new disciplines to
880426 - advance information management capabilities for saving lives, time,
880427 - and money. ref SDS 42 0788 Research on 000307 specifies scope for
880428 - performing Knowledge Management that takes a lot of hard work to
880429 - improve productivity. ref SDS 65 767G People at IBM and everywhere
880430 - are willing to work hard on things they believe from experience and
880431 - culture will yield rewards. Since noboby has experience performing
880432 - Knowledge Management, Business Intelligence, etc., nobody has faith
880433 - that drives the work investing intellectual capital that yields bigger
880434 - rewards. It's a dilemma.
880436 - ..
880437 - IBM's failure to sustain their "out of the box" initiative reflects
880438 - discussion in the letter to Eric earlier today, per above, ref SDS 0
880439 - WP8K, on faith and courage required to experiment in learning the
880440 - power of knowledge. ref SDS 0 UG4I
880442 - [...below, in the 2nd record Prusak proposes forming useful
880443 - knowledge with conversation over coffee, which is already
880444 - an established practice. ref SDS B8 H461
880446 - ..
880447 - [On 020608 Dave Snowden reported in a follow up article
880448 - that Knowledge Management has substantially failed to
880449 - deliver benefits, ref SDS C3 ZN6I; at that time on 020608
880450 - Dave was Director of IBM's Centre for Action Research in
880451 - Organizational Complexity (CAROC) and was formerly Director
880452 - of IBM's Institute for Knowledge. ref SDS C3 Y93L
880454 - ..
880455 - [On 050322 "presencing" applies the power of faith that
880456 - helps people suspend disbelief in order to try new ideas,
880457 - ref SDS E4 XM3R, religious practice empowers conduct
880458 - "outside the box" of personal experience and established
880459 - methods long enough to discover the power of better
880460 - practices and improved methods. ref SDS E4 GS3H
Knowledge Management Buz Word Skeptics Marketing Ploy Consultants Se
980401 - ..
980402 - Marketing Hype Knowledge Management New Buz Word Empty Rhetoric
980403 - Empty Rhetoric Marketing Hype to Sell Books and Tickets to Seminars
980404 - Buz Word KM Replace Failed Initiatives Sell Consultants Time Seminars
980407 - 2. Skeptics argue that consultants developed knowledge management
980408 - to replace declining revenues from the waning re-engineering
980409 - movement. Knowledge management is just a "re-badging" of
980410 - earlier information and data management methods; a new subject
980411 - to replace an expiring one. Prusak argues that knowledge
980412 - management is a practitioner-based response to real social and
980413 - economic trends. ref OF 15 WW6I
980415 - ..
980416 - The article offers no examples of work product nor deliverables to
980417 - illustrate an actual practice of Knowledge Management, nor to
980418 - demonstrate an advance on information management, cited below.
980419 - ref SDS B8 4J6J
980421 - ..
980422 - [On 011102 reengineering illustrates important ideas and
980423 - useful practices are stripped of substance and become
980424 - misleading cliches of empty rhetoric, because the ideas are
980425 - hijacked to sell seminars, consulting, and books that offer
980426 - no useful ideas, methods, and tools. ref SDS B8 SM4G
980428 - ..
980429 - On 991217 John Maloney sponsored Knowledge Management seminar,
980430 - presenters and attendees were unsure about difference with Information
980431 - Management. ref SDS 57 FT4Y
980433 - ..
980434 - On 010114 John Maloney, who leads a professional organization
980435 - promoting KM, was asked about deliverables for Knowledge Management,
980436 - ref SDS 89 PY6N, and he reported that "just talking about it is doing
980437 - KM. ref SDS 89 EK3I
980439 - ..
980440 - [On 020608 Dave Snowden reported in a follow up article
980441 - that Knowledge Management has substantially failed to
980442 - deliver promised benefits, ref SDS C3 ZN6I; at that time on
980443 - 020608 Dave was Director of IBM's Centre for Action
980444 - Research in Organizational Complexity (CAROC) and was
980445 - formerly Director of IBM's Institute for Knowledge.
980446 - ref SDS C3 Y93L
980448 - ..
980449 - [On 020608 Skyme says KM experts substitute "knowledge" for
980450 - "information" in papers and advertising without any
980451 - substantive difference. ref SDS C3 JA4L
980453 - ..
980454 - [On 020608 Dave Snowden IBM Knowledge Management expert
980455 - cannot distinguish information from knowledge. ref SDS C3
980456 - KQ5M
980458 - ..
980459 - ..
980460 - [On 020608 knowledge define case study hard for people to
980461 - grasp, ref SDS C4 CC6J; philosophy grounding for "Knowledge
980462 - Management" reviewed 050115, ref SDS E3 SF5K, correlates
980463 - with cognitive science reviewed 960518, ref SDS 26 GS58,
980464 - management tasks considered 000307, ref SDS 66 767G, and
980465 - physical science locality principle power of knowledge
980466 - predicts and controls the future, reviewed on 040312,
980467 - ref SDS D6 YH4G
980469 - ..
980470 - On 951011 IBM was selling technology without demonstration that IBM
980471 - was using the technology to save lives, time, and money; requires
980472 - customers to suspend disbelief that Emporer Wore No Clothes.
980473 - ref SDS 23 6811
980475 - ..
980476 - On 961028 Champy and Hammer marketed Business Process Reengineering
980477 - for management seminars and articles. ref SDS 29 SU6J
980479 - [On 020608 BPR is identified as 1st generation of KM.
980480 - ref SDS C3 KJ6G
980482 - ..
980483 - [On 040620 "knowledge leadership" is a new term in a press
980484 - release for another seminar on Knowledge Management.
980485 - ref SDS D7 GQ9M
980487 - ..
980488 - [On 040620 "holism" empty rhetoric to excuse failing to
980489 - perform hard work of Knowledge Management to organize,
980490 - analyse, align, summarize and get feedback for working
980491 - intelligently, and by relying instead on conversation.
980492 - ref SDS D7 MQ92
980494 - ..
980495 - [On 040621 consultants empty rhetoric asking people to
980496 - "suspend disbelief" that conversation is a "waste of time,"
980497 - and buy tickets to a seminar teaching Knowledge Management
980498 - is using conversation for communication conflicts with the
980499 - fact that everybody already believes conversation is
980500 - important because it makes up 90% of daily communication,
980501 - Rube Goldbert, Emporer Wore No Clothes. ref SDS D8 2U4W
980503 - ..
980504 - On 980226 IBM was selling Business Intelligence, ref SDS 33 0001, in
980505 - the same way that KM is marketed to replace past failed initiatives,
980506 - e.g., Information Management, Knowledge Repository, Enterprise
980507 - Management, etc. ref SDS 33 2716 Prusak lists "decision support" as
980508 - the purpose of KM, along with better judgement, wit, etc. ref SDS 0
980509 - CT6J "Wit" generally relates to intelligence in the sense of
980510 - "connecting the dots" to understand cause and effect. IBM plans for
980511 - "business intelligence" fit the strategy of converting Lotus Notes to
980512 - support Knowledge Management. ref SDS 33 V45M
980514 - ..
980515 - POIMS presents an architecture of human thought that defines an
980516 - intelligence process to convert information into knowledge.
980517 - ref OF 2 0367 Prusak and Fahey point out in a 1998 article that
980518 - defining knowledge has proven elusive for others. ref SDS 0 CQ5M
980520 - [On 020608 Knowledge Management developers, vendors and
980521 - pundits have failed to define knowledge distinguished from
980522 - information and data, shown by case study on 020608,
980523 - ref SDS C3 CC6J, citing example of information management
980524 - occurs giving someone a document; knowledge occurs
980525 - connecting cause and effect to understand meaning of
980526 - document. ref SDS C3 JA57
980528 - ..
980529 - [On 040312 locality principle based on irreversability of
980530 - time shows that adding energy to "connect the dots" of
980531 - cause and effect yields the power of knowledge to control
980532 - the future. ref SDS D5 YH4G
980534 - ..
980535 - On 000307 Doug Engelbart requested SRI team work on defining knowledge
980536 - as predicate to developing dynamic knowledge repository. ref SDS 65
980537 - 4820
980539 - ..
980540 - On 000504 Doug Engelbart reported that NSF denied grant because SRI's
980541 - proposal did not define knowledge, ref SDS 73 4C4F; the day before on
980542 - 000503 Eric Armstrong reported that distinguishing knowledge from
980543 - information is difficult. ref SDS 71 5033
980545 - ..
980546 - On 001130 IBM, where Prusak works promoting Knowledge Management, per
980547 - above, ref SDS 0 DT5F, reported that their project to convert Lotus
980548 - Notes to support Knowledge Management failed because nobody could
980549 - agree on a meaning of knowledge. ref SDS 86 F26K
980551 - ..
980552 - On 011003 experts researching Knowledge Management for years reporting
980553 - having no clues for converting information overload into useful
980554 - knowledge for solving world problems. ref SDS B2 O74L
980556 - ..
980557 - Similar problems occurred at SRI when people could not define
980558 - "knowledge," reported on 000615. ref SDS 76 6271
980560 - ..
980561 - [On 011102 Prusak says later in his paper that Knowledge
980562 - Mangement cannot be defined nor measured. ref SDS B8 8J8F
980564 - ..
980565 - [On 020608 Skyme explains "Knoweldge Management" has no
980566 - discernable distinction from information management.
980567 - ref SDS C3 JA4L
980569 - ..
980570 - [On 020608 case study knowledge information differences
980571 - hard for people to grasp. ref SDS C3 CC6J
980573 - ..
980574 - [On 040620 "authentic conversation" is the only discernable
980575 - "process" proposed for Knowledge Management in a
980576 - professional event. ref SDS D7 LZ6O
980578 - ..
980579 - [On 040621 "conversation" to replace reliance on "textual"
980580 - approach for Knowledge Management is confirmed by director
980581 - of professional event. ref SDS D8 2U6Y and, ref SDS D8 3X4F
980583 - ..
980584 - [On 040621 Alan Webber's 1993 article proposing
980585 - conversation for Knowledge Management offered fast easy
980586 - solution to replace hard work of TQM and reengineering for
980587 - change and improvement cited by John Maloney to support
980588 - reliance on conversation rather than linear mechanism of
980589 - textual approach to verify accuracy and "connect the dots"
980590 - for working intelligently. ref SDS D8 3X4F
980592 - ..
980593 - Tacit and implicit knowledge new KM buz words for experience.
980594 - ref SDS 0 6F3I
980596 - ..
980597 - POIMS describes KM as useful literation, but misapplied to sell
980598 - consultant's time and conferences to replace declining interest in AI,
980599 - reengineering, project management, TQM. ref OF 2 X16L
980601 - [On 040620 John Maloney press release for a KM conference
980602 - proposes "authentic conversation" to replace pathologies of
980603 - reengineering. ref SDS D7 MQ7M
980605 - ..
980606 - Prusak proposes "knowledge centric" as another IBM buz word to explain
980607 - Knowledge Management focusing knowledge assets for innovation,
980608 - invention, expertise, skills, patents. ref SDS 0 6E6F Previously, on
980609 - 980226 IBM proposed marketing initiative for "business intelligence,"
980610 - ref SDS 33 5682, using network, LAN, computer type technologies that
980611 - failed to accomplish Prusak's goals for Knowledge Management.
980612 - ref SDS 33 2716
980614 - [On 040622 "network computer" discussed for Knowledge
980615 - Management, extending proposals by IBM for networking to
980616 - enable "business intelligence." ref SDS D9 YN5K
980618 - ..
980619 - [On 060317 "network centric" new buz word to replace
980620 - Knowledge Management expresses desire for better
980621 - productivity, ref SDS E6 IT5V
980623 - ..
980624 - Prusak's article continues...
980626 - 3. Social and economic trends, ref OF 15 9A7N, drive interest in
980627 - KM...
980629 - a. globalization......................... ref SDS 0 YE4K
980630 - b. ubiquitous computing.................. ref SDS 0 M24F
980631 - c. knowledge-centric view of the firm.... ref SDS 0 6E6F
980633 - ...to accomplish three (3) goals...
980635 - a. economic.............................. ref SDS B8 M25K
980636 - b. social................................ ref SDS B8 5C6M
980637 - c. psychological/philosophy.............. ref SDS B8 NT9G
11 Deadly Sins Knowledge Management Article Prusak and Fahey Califor
A60401 - ..
A60402 - 11 Deadly Sins Knowledge Management Prusak and Fahey
A60404 - Challenges advancing a new discipline of Knowledge Management further
A60405 - refelcted in a paper....
A60407 - ..
A60408 - The Eleven Deadliest Sins of Knowledge Management,
A60409 - California Management Review, Vol 40, No 3, Spring 1998, pp
A60410 - 265-276
A60412 - 1. Not developing a working definition of knowledge.
A60414 - ..
A60415 - Reflects Prusak's article presenting concerns that Knowledge
A60416 - Management has no substance. ref SDS 0 SZ7O
A60418 - [On 070723 reviewed Gary's record on 070720 submitting
A60419 - comments on 11 Deadly Sins... ref SDS F0 KU5H
A60421 - ..
A60422 - Defining "knowledge" stymied the team at SRI working on a dynamic
A60423 - "knowledge" repository (DKR), beginning on 000120. ref SDS 60 5063 On
A60424 - 000307 Doug Engelbart asked the team to work on a definition of
A60425 - "knowledge." ref SDS 65 4820 Need for definition continued on 000407.
A60426 - ref SDS 69 2805 Serious difficulty understanding "knowledge" surfaced
A60427 - in team discussions on 000503. ref SDS 71 5033 The next day on 000504
A60428 - Doug reported that SRI was denied NSF funding years earlier because
A60429 - their proposal did not define knowledge, ref SDS 73 4C4F, which
A60430 - explains the subsequent request on 000307. None-the-less, on 000615
A60431 - the SRI team reported they did not have enough knowledge to define
A60432 - "knowledge. ref SDS 76 6271
A60434 - ..
A60435 - SRI was not alone having difficulty defining "knowledge." On 001130
A60436 - IBM gave up trying to transform Lotus Notes to support Knowledge
A60437 - Management because nobody could define "knowledge." ref SDS 86 F26K
A60439 - ..
A60440 - Research on 020608 found that "knowledge" is merely substituted for
A60441 - "information" in products and methods described as "Knowledge
A60442 - Management," ref SDS C3 JA4L, supporting Prusak's disclosure about
A60443 - lack of substance. ref SDS 0 SZ7O Case study on 020608 shows people
A60444 - cannot distinguish information from knowledge. ref SDS C3 CC6J
A60445 - Another case study shows difficulty understanding difference between
A60446 - information and knowledge has caused projects to advance beyond tools
A60447 - for information management to tools for a practice of knowledge
A60448 - management have all failed. ref SDS C3 QV5G
A60450 - [...below an earlier article on "7 Deadly Sins of
A60451 - Knowledge Management" may have inspired Fahey and
A60452 - Prusak to expand the list to 11. ref SDS 0 PZ4I
A60454 - ..
A60455 - 11 Deadly Sins continues...
A60457 - 2. Emphasizing knowledge stock to the detriment of knowledge
A60458 - flow.
A60460 - "Stock" sounds like calls for "knowledge repository" that was part of
A60461 - effort at SRI reported on 000120.
A60463 - ..
A60464 - Not sure how there can be a "flow," if there is not a "stock" of
A60465 - something to flow somewhere.
A60467 - [On 070723 reviewed Gary's record on 070720 submitting
A60468 - comments on 11 Deadly Sins... ref SDS F0 X89F
A60470 - ..
A60471 - 11 Deadly Sins continues...
A60473 - 3. Viewing knowledge as existing predominantly outside the
A60474 - heads of individuals.
A60476 - ..
A60477 - This construction seems odd, as if "knowledge" might be hiding in a
A60478 - tree, traveling on a ship, or vactioning in South America.
A60480 - ..
A60481 - Where knowledge "exists" seems initially to depend on the 1st point
A60482 - about defining "knowledge." If "knowledge" is defined along the lines
A60483 - Percey proposes as another word for experience, reviewed on 000515,
A60484 - ref SDS 74 0042, then it should be expected that the vast majority of
A60485 - knowledge occurs only in the minds of people, and small fraction is
A60486 - reduced to written documents, such as letters, reports, books,
A60487 - specifications, etc.
A60489 - [On 060401 reviewed comments by John Maloney on 11
A60490 - deadly sins of Knowledge Management. ref SDS E7 BN9O
A60492 - ..
A60493 - [On 070723 reviewed Gary's record on 070720 submitting
A60494 - comments on 11 Deadly Sins... ref SDS F0 OX9L
A60496 - ..
A60497 - POIMS defines "knowledge" as connections of cause and effect within a
A60498 - contextual frame for planning future action, judging past actions, and
A60499 - deciding on taking immediate action. ref OF 2 0367
A60501 - ..
A60502 - [On 040312 locality principle based on irreversability
A60503 - of time shows that adding energy to "connect the dots"
A60504 - of cause and effect yields the power of knowledge to
A60505 - control the future. ref SDS D5 YH4G
A60507 - ..
A60508 - 11 Deadly Sins continues...
A60510 - 4. Not understanding that a fundamental intermediate purpose
A60511 - of managing knowledge is to create shared context.
A60513 - ..
A60514 - 5. Paying little heed to the role and importance of tacit
A60515 - knowledge.
A60517 - ..
A60518 - This seems to repeat the point about knowledge in the minds of people.
A60519 - ref SDS 0 IT3Q Who pays "little heed" with folks having constant
A60520 - conversations in meetings, calls and email plumbing tacit (implicit)
A60521 - of everyone in the manner Prusak promotes, reported in the 2nd record
A60522 - for today. ref SDS B8 H461
A60524 - ..
A60525 - 11 Deadly Sins continues...
A60527 - 6. Disentangling knowledge from its uses.
A60529 - ..
A60530 - 7. Downplaying thinking and reasoning.
A60532 - ..
A60533 - 8. Focusing on the past and the present and not on the
A60534 - future.
A60536 - ..
A60537 - This seems redundant; knowledge occurs from continual intelligence
A60538 - process of integrating past, present, and future, shown in POIMS,
A60539 - ref OF 2 015M, and illustrated by the diagram that integrates the
A60540 - 3-layer architecture of SDS. ref OF 6 1116
A60542 - ..
A60543 - Fahey and Prusak construction of this "sin" conflicts with the common
A60544 - rule that "past is prologue," set out in POIMS. ref OF 5 20H4 More
A60545 - importantly it conflicts with the architecture of cognition that
A60546 - relies on experience to meet immediate needs, and plan for the future.
A60548 - [On 070723 reviewed Gary's record on 070720 submitting
A60549 - comments on 11 Deadly Sins... ref SDS F0 OX4I
A60551 - ..
A60552 - The only issue is whether reliance is impulsive and erroneous, or
A60553 - deliberate and accurate. How much time is available to verify
A60554 - accuracy of faded memories? Tools beginning with alphabet technology
A60555 - help bridge the gap between past, present, and making effective plans
A60556 - for the future. SDS enables people to capture a much greater share of
A60557 - the daily record, and to construct contextual boundaries (subject
A60558 - indexing), and to create connections that yield the power of knowledge
A60559 - by leveraging biological wiring that automatically relies on the past
A60560 - to guide conduct and plan for the future, noted by Campbell, reviewed
A60561 - on 900303. ref SDS 6 3016 and ref SDS 6 6831
A60563 - ..
A60564 - The "sin" is not having command and control of the record, because
A60565 - Knowledge Management is a lot hard work using conventional tools to
A60566 - capture the record and add intelligence that converts information into
A60567 - the power of knowledge, reported on 000307. ref SDS 65 767G Since
A60568 - people do not have a record, and the record that exists is incomplete
A60569 - and unintelligible, i.e., does not make sense, it becomes a "sin"
A60570 - i.e., unncessary overkill, to focus on the "past," because this task
A60571 - is beyond reach, reported on 881007, ref SDS 2 KZ5J, except for
A60572 - people pointing fingers in blame and accusation, noted by Roy Roebuck
A60573 - in his letter reviewed on 020217. ref SDS C1 9360 Reviewing the
A60574 - record for accurate understandings is disparaged as "focusing on the
A60575 - past," also, "water under the bridge," that should be ignored to focus
A60576 - on the future, reported on 881007, ref SDS 2 M36H, "nitpicking,
A60577 - reviewed on 950517, ref SDS 19 8599, and "second guessing," explained
A60578 - in NWO. ref OF 9 BP4L
A60582 - ..
A60583 - 11 Deadly Sins continues...
A60585 - 9. Failing to recognize the importance of experimentation.
A60587 - [On 030808 scientists resist investigating new ideas.
A60588 - ref SDS D0 J54K
A60590 - ..
A60591 - [On 040721 difficulty getting experts searching for SDS
A60592 - capabilities to experiment with SDS, because they
A60593 - believe their projects will create capabilities better
A60594 - than SDS. ref SDS E1 UA5F
A60596 - ..
A60597 - 10. Substituting technological contact for human interface
A60599 - ..
A60600 - [On 040622 John Maloney urges people to avoid unhealthy
A60601 - preoccupation with tools, technology, and tangibles,
A60602 - ref SDS D9 F64Y; proposes "bit part" for information
A60603 - technology to support Knowledge Management, ref SDS D9
A60604 - F74Q, recommends reliance on conversation through social
A60605 - networks, cites no role for knowledge technology for
A60606 - intelligence support of conversation that makes
A60607 - communication effective under the rule of
A60608 - complementarity. ref SDS D9 F73U
A60610 - ..
A60611 - [On 040625 John says Microsoft Sharepoint technology
A60612 - outstanding for bit part to support Knowledge Management
A60613 - collaborative platform, based on design suggestions
A60614 - submitted by John. ref SDS E0 R25Y
A60616 - ..
A60617 - 11. Seeking to develop direct measures of knowledge.
A60619 - ..
A60620 - Curiously, the authors contend in their report received today on the
A60621 - history of Knowlege Management that engineers and scientists are
A60622 - making "clear progress" on measurements for Knowledge Managment, shown
A60623 - in the other record for today. ref SDS B8 01CO
A60625 - ..
A60626 - This seems to conflict with SDS support for Communication Metrics that
A60627 - measure economic benefits of improving accuracy by reducing the cost
A60628 - of rework. ref SDS B8 H35F
A60630 - [On 070723 reviewed Gary's record on 070720 submitting
A60631 - comments on 11 Deadly Sins... notes that metrics are
A60632 - effective for clues of success from using Knowledge
A60633 - Management. ref SDS F0 OX4O
7 Deadly Sins Knowledge Management Article Tom Davenport CIO Magazin
AD0401 - ..
AD0402 - 7 Deadly Sins Knowledge Management Tom Davenport
AD0404 - Looks like "Deadly Sins" makes a good title for publishing articles.
AD0405 - Tom Davenport writing in CIO Magazine, 970615 lists...
AD0407 - 1. Spending too much time on technology and not enough on
AD0408 - content.
AD0410 - ..
AD0411 - Along the lines of Fahey and Prusak. ref SDS 0 IT5V
AD0413 - ..
AD0414 - 2. Neglecting to put useful information into a repository.
AD0416 - Fahey and Prusak seem to downplay capturing the record.
AD0417 - ref SDS 0 IS6M
AD0419 - ..
AD0420 - 3. Being afraid to confidently use the word "knowledge."
AD0422 - Fahey and Prusak caution that "knowledge" needs a
AD0423 - definition. ref SDS 0 TT6G
AD0425 - ..
AD0426 - 4. Assuming that every worker makes a fine knowledge manager.
AD0428 - ..
AD0429 - 5. Failing to quantify KM's return on investment.
AD0431 - ..
AD0432 - 6. Giving peopel access to information but failing to get them
AD0433 - excited about it.
AD0435 - ..
AD0436 - 7. And finally, believing that knowledge is not hierarchial.
AD0438 - [On 060905 discussion abour hierarchial structures for
AD0439 - context management, which relates to Knowledge
AD0440 - Management. ref SDS E8 2I7K
AD0442 - [On 060905 concurrance on difficulties handling complex
AD0443 - knowledge with hierarchy. ref SDS E8 JV6Y
AD0445 - ..
AD0446 - Davenport's article in HBR was reviewed on 940510 in connection with
AD0447 - resistance to using tools like Lotus Notes for improving management.
AD0448 - ref SDS 15 QT66 People resist collaboration because sharing
AD0449 - information loses competitive advantage. ref SDS 15 WH6M
Globalization Trade Rise of Complexity International Markets Competi
AH0401 - ..
AH0402 - New World Order Complexity World Wide Markets Needs New Tools to Cope
AH0403 - Globalization Drives Demand for Knowledge to Cope in Complex World
AH0404 - Purpose of Knowledge Management Innovation Competitive Advantage
AH0406 - ..
AH0407 - Prusak's article continues...
AH0409 - 4. Globalization...
AH0411 - Complexity and volume of global trade today is unprecedented;
AH0412 - the number of global players, products, and distribution
AH0413 - channels is much greater than ever before. The speeding up of
AH0414 - all elements of global trade-mainly because of information
AH0415 - technology-and the decline of centralized economies have
AH0416 - created an almost frenetic atmosphere within firms, which feel
AH0417 - compelled to bring new products and services to wider markets
AH0418 - ever more quickly. This combination of global reach and speed
AH0419 - compels organizations to ask themselves, "What do we know, who
AH0420 - knows it, what do we not know that we should know?" ref OF 15
AH0421 - YC8H
AH0423 - ..
AH0424 - Prusak presents the New World Order of information density that
AH0425 - overwhelms limited span of attention, reviewed on 990303, ref SDS 43
AH0426 - 5328, from compressing time and distance, ref OF 6 3300, which
AH0427 - overwhelms human cognition. ref OF 6 1675 Andy Grove presented new
AH0428 - realities of a faster paced world in his book "Only the Paranoid
AH0429 - Survive," reviewed on 980307. ref SDS 35 1209 Doug Engelbart proposes
AH0430 - ABC continual improvement process to meeting challenge of growing
AH0431 - complexity, reviewed on 991222. ref SDS 58 4Q6K
AH0433 - [On 040113 executives, engineers, marketing visionaries
AH0434 - lose sight of purpose for knowledge management, because
AH0435 - leveraging intelligence to "connect the dots" for
AH0436 - understanding cause and effect in a complex record remains
AH0437 - a mysterious biological process; people cannot remember
AH0438 - what knowledge management is trying to accomplish.
AH0439 - ref SDS D2 VK4N
AH0441 - ..
AH0442 - Prusak does not present consequence of a faster paced world causing
AH0443 - people to lose alignment of connections between cause and effect that
AH0444 - drive the power of knowledge for controlling the future, which
AH0445 - dissipates the power and authority of management by increasing
AH0446 - entropy, reviewed on 970707. ref SDS 30 0108
AH0448 - ..
AH0449 - [On 040312 locality principle of adding energy to connect
AH0450 - cause and effect drives power of knowledge to control the
AH0451 - future, ref SDS D5 YH4G; under 2nd law of thermodynamics
AH0452 - without connections rising entropy decreases the power to
AH0453 - manage work, as order devolves into bumbling, conflict,
AH0454 - crisis, chaos, and calamity. ref SDS D5 LH8F
Ubiquitous Computing Information Access Falls Faster Technology New
AM0401 - ..
AM0402 - Paperless Office Without Intelligence Destroys Productivity
AM0403 - Paperless Office Electronic Records Management Everything on Computer
AM0404 - Information Technology Requires Knowledge Management New World Order
AM0405 - Computers Faster New World Order Increases Demand Knowledge Management
AM0408 - Prusak's article continues...
AM0410 - 5. Ubiquitous Computing.
AM0412 - Ubiquitous and transparent computing creates premium value of
AM0413 - knowledge that cannot be digitized, codified, or easily
AM0414 - distributed. As access to information dramatically expands, so
AM0415 - that people increasingly have access to almost all the
AM0416 - information they might need at any time and in any place (and,
AM0417 - surprisingly, at low or no cost), the value of the cognitive
AM0418 - skills still unreplicable by silicon becomes greater.
AM0419 - ref OF 15 6Z9I
AM0421 - ..
AM0422 - "Ubiquitous computing" is another way of describing a "paperless
AM0423 - office" that creates and stores most information on computers.
AM0424 - Research on 960304 showed Vannevar Bush proposed in 1945 using
AM0425 - computers for "paperless office" efficiencies of electronic records
AM0426 - management that enable trails of associations. ref SDS 24 BE6L
AM0428 - [...below, reports of company working to go beyond
AM0429 - electronic document management, which is another form of
AM0430 - "paperless office," and electronic records management.
AM0431 - ref SDS 0 017L
AM0433 - ..
AM0434 - Ubiquitous computing increases information density that overwhelms
AM0435 - span of attention, when computers do not support intelligence that
AM0436 - complements storing information on computers with tools that convert
AM0437 - information into knowledge using chronology, context, and connections
AM0438 - of cause and effect, explained in POIMS. ref OF 5 8555 Paperless
AM0439 - office benefits of SDS were explained on 880628 describing the scope
AM0440 - of support for Subject Index and Control Fields that form record
AM0441 - segments. ref SDS 1 9142 Explanation was expanded a year later on
AM0442 - 890523. ref SDS 3 LV59
AM0444 - ..
AM0445 - Without complementary support of chronology, context, and connections,
AM0446 - called out in NWO, ref OF 10 Q07K, which implements "trails of
AM0447 - associations" specified by Bush in 1945, ref SDS 24 BE6L, then
AM0448 - creating and storing more information on computers, e.g., email,
AM0449 - overloads biological mental capacities, which reduces productivity to
AM0450 - entropy, noted by USAFIT study reviewed on 970707. ref SDS 30 0108 On
AM0451 - 980613 an article described goals for a "virtual office" using
AM0452 - computers for efficiencies of electronic records management in hopes
AM0453 - of a "paperless office", ref SDS 37 0526, has created a "tsunami" of
AM0454 - information overload that degrades productivity. ref SDS 37 3499 On
AM0455 - 021108, Bill Gates reported that mountains of unused information are
AM0456 - piling up on computers, ref SDS C6 EF5I, indicating reduced access to
AM0457 - critical details.
AM0459 - ..
AM0460 - [On 070126 goals for Knowledge Management failed because
AM0461 - efficiencies of paperless office for electronic records
AM0462 - management do not occur without complementary support for
AM0463 - trails of associations implemented by SDS with context and
AM0464 - connections. ref SDS E0 QH8L
AM0466 - ..
AM0467 - Prusak's contention that "access to information dramatically expands"
AM0468 - with computers needs clarification in light of history showing people
AM0469 - have given up trying to find anything on a computer. David Vannier
AM0470 - demonstrated this problem at Intel during a meeting on 960627.
AM0471 - ref SDS 28 5002 More recently, on 011003 Eric Armstrong reported that
AM0472 - expanding information density actually paralyzes productivity, because
AM0473 - nobody can find critical details when needed. ref SDS B2 EC5N Similar
AM0474 - report a few days later at major aerospace firm. ref SDS B5 O99K
AM0476 - ..
AM0477 - [On 021108 Bill Gates reported that the problem of expanded
AM0478 - information is so acute that Microsoft launched a new
AM0479 - project to create tools finding critical details when
AM0480 - needed. ref SDS C6 EF5I
AM0482 - ..
AM0483 - Prusak does not explain how cognitive skills can be useful without
AM0484 - being leveraged by technology for finding information stored by
AM0485 - technology, and without making connections of causation that yield
AM0486 - the power of knowledge.
AM0488 - [On 040312 locality principle of adding energy to connect
AM0489 - cause and effect drives power of knowledge to control the
AM0490 - future, ref SDS D5 YH4G; under 2nd law of thermodynamics
AM0491 - without connections rising entropy decreases the power to
AM0492 - manage work, as order devolves into bumbling, conflict,
AM0493 - crisis, chaos, and calamity. ref SDS D5 LH8F
Information Management Replaced by Knowledge Management Purpose Bett
AQ0401 - ..
AQ0402 - Information Management Decision Support Replaced by KM
AQ0403 - Better Judgement Wisdom Leadership Decisions Fuel Knowledge Management
AQ0404 - Decision Support Better Judgement Leadership Wit Design Innovation
AQ0407 - Prusak's article continues...
AQ0409 - 6. Subsequently, knowledge components such as judgment, design,
AQ0410 - leadership, better decisions, persuasiveness, wit, innovation,
AQ0411 - aesthetics, and humor become more valuable than ever before.
AQ0412 - ref OF 15 SU4G
AQ0414 - ..
AQ0415 - How are these "knowledge components" differentiated from "information
AQ0416 - components"?
AQ0418 - [On 020608 Dave Snowden reported in a follow up article
AQ0419 - that Knowledge Management has substantially failed to
AQ0420 - deliver promised benefits, ref SDS C3 ZN6I; at that time on
AQ0421 - 020608 Dave was Director of IBM's Centre for Action
AQ0422 - Research in Organizational Complexity (CAROC) and was
AQ0423 - formerly Director of IBM's Institute for Knowledge.
AQ0424 - ref SDS C3 Y93L
AQ0426 - ..
AQ0427 - [On 020608 Skyme notes that KM suffers from substituting
AQ0428 - "knowledge" for "information" in books, articles, and
AQ0429 - professional events without any meaningful distinction.
AQ0430 - ref SDS C3 JA4L
AQ0432 - ..
AQ0433 - Decision support along with information management was popular for
AQ0434 - using computers in the 70s and 80s, but did not prove effective.
AQ0435 - Changing the name of ineffective computer initiatives to Knowledge
AQ0436 - Management fits the model cited in the first para. ref SDS 0 SZ7O
AQ0438 - [...productivity listed as the purpose of Knowledge
AQ0439 - Management alignsm with Prusak's awkward construction here
AQ0440 - that better decisions, judgement, innovation flow from
AQ0441 - "knowledge." ref SDS 0 K37K
AQ0443 - ..
AQ0444 - Prusak saying the purpose of Knowledge Management is to aid judgement,
AQ0445 - decisions, and wit relates to the goal of leveraging intelligence.
AQ0446 - Failure to list "intelligence," indicates the founders of KM did not
AQ0447 - understanding that intelligence converts information into knowledge,
AQ0448 - explained in POIMS. ref OF 2 0367
AQ0450 - ..
AQ0451 - Judgement, design, leadership, decisions, wit, innovation are all
AQ0452 - driven by accurate understandings of causality from connections and
AQ0453 - alignment over time, as presented in POIMS. ref OF 2 1X6G However,
AQ0454 - "time" is mentioned in Prusak's article only once, reporting that
AQ0455 - during World War II people discovered that building the 2nd plane took
AQ0456 - less time than the first. ref SDS B8 M25K The paper thereby stumbles
AQ0457 - onto the insight that experience improves understanding connections of
AQ0458 - the cause and effect, which constitutes useful "knowledge."
AQ0460 - ..
AQ0461 - Prusak's article continues...
AQ0463 - 7. Knowledge management grew out of an understanding of the
AQ0464 - critical value of less digitized factors, and the clear need to
AQ0465 - devise ways to support and benefit from them. ref OF 15 L55F
AQ0467 - ..
AQ0468 - It would help for the article to list one or two ways that....
AQ0470 - judgement
AQ0471 - decisions
AQ0472 - innovation
AQ0474 - ...are supported by any "Knowledge Management" capabilities, per
AQ0475 - above. ref SDS 0 CT6J
Knowledge Centric New Buz Word to Replace Expertise Skills Research
AU0401 - ..
AU0402 - Resistance to Experiment Must be Solved by Knowledge Management
AU0403 - Knowledge Centric New Buz Word to Replace Expertise Skills Research
AU0404 - Knowledge Management as Knowledge Asset Replaces Patents Expertise
AU0407 - Prusak's article continues...
AU0409 - 8. Knowledge centric view of the firm.
AU0411 - Sidney Winter's description of firms as "organizations that
AU0412 - know how to do things" expresses the idea most succinctly.
AU0413 - Increasingly, economists, strategy academics, and commentators
AU0414 - agree that a firm can best be seen as a coordinated collection
AU0415 - of capabilities, somewhat bound by its own history, and limited
AU0416 - in its effectiveness by its current cognitive and social
AU0417 - skills. ref OF 15 PA5M
AU0419 - ..
AU0420 - Effectiveness on the job is limited by ignorance, fear, and denial
AU0421 - that prevents using cognitive skills by people using social skills to
AU0422 - avoid accountability, reported on 980405. ref SDS 36 5065 A culture
AU0423 - of bureaucracy that avers experimentation to discover improvement
AU0424 - stifles innovation, reported on 910418, ref SDS 8 MW8N, and reviewed
AU0425 - again on 990527. ref SDS 47 1233 There is also an innate personal
AU0426 - resistance to improvement. Andy Grove at Intel notes that getting
AU0427 - successful executives to improve the work is like "walking through the
AU0428 - valley of death." ref SDS 35 1657
AU0430 - ..
AU0431 - [On 030826 culture of denial at NASA requirements are
AU0432 - viewed as "suggestions" which leads to disasters, because
AU0433 - people encounter obstacles trying to improve the work.
AU0434 - ref SDS D1 8K4G
AU0436 - ..
AU0437 - [On 050322 Senge and others trying religion through
AU0438 - sprituality and presencing to overcome resistance to
AU0439 - improvement. ref SDS E4 XN45
AU0441 - ..
AU0442 - "Knowledge centric" proposed new buz word, per above, ref SDS 0 SZ7O,
AU0443 - to explain Knowledge Management as organizations realizing knowledge
AU0444 - is an asset overlooks obvious competition for experience, skills,
AU0445 - expertise, innovation, research, patents, and intellectual property.
AU0447 - ..
AU0448 - Capital, competition, and management limit effectiveness of
AU0449 - organizations.
AU0451 - ..
AU0452 - Saying an organization knows how to do things does not offer a clue
AU0453 - about a useful practice of Knowledge Management. This makes Knowledge
AU0454 - Management as presented in Prusak's article another meaningless buz
AU0455 - word, per above. ref SDS 0 SZ7O
AU0458 - ..
AU0459 - Knowledge Associate Cause Effect Writing Transform Implicit to Explicit
AU0460 - Organizational Memory Tacit Personal Memory Transform into Explicit Knowledge
AU0461 - Tacit Implicit Knowledge from Conversation Experience Rationale KM
AU0462 - Explicit Knowledge Transforms Tacit Knowledge into Manageable Context
AU0464 - Prusak's article continues...
AU0466 - 9. Building block of cogintive and social capabilities (or unit of
AU0467 - analysis, if you prefer) is knowledge, especially the knowledge
AU0468 - that is mostly tacit and specific to the firm. Consequently,
AU0469 - the phrase "let's do something about knowledge" has been heard
AU0470 - in the land. ref OF 15 MK6L
AU0472 - ..
AU0473 - Implicit (also called "tacit") knowledge associates cause and effect
AU0474 - from conversation and experience stored as memory, hunch, guess,
AU0475 - gossip, gut feelings, and warm fuzzy feelings" derived spontaneously
AU0476 - from entertaining pictures, movies, talk, speech, and dialog.
AU0477 - Implicit, tacit knowledge seems fast and easy because there is no time
AU0478 - invested for verification and organization. This is distinguished
AU0479 - from explicit knowledge derived through writing that invests time for
AU0480 - deliberation, research, study, verification, and diligence to
AU0481 - construct correlations, implications, and nuance that verify accuracy
AU0482 - and organize context for finding relevant details, explained in POIMS.
AU0483 - ref OF 4 2301 Prusak's failure to call for transforming implicit into
AU0484 - explicit knowledge leads to dismissal of "knowledge Management,"
AU0485 - re-packaging previous gimmicks, e.g., "reengineering," "new project
AU0486 - management," reported on 980226, ref SDS 33 2716, to sell books and
AU0487 - seminars, per above. ref SDS 0 SZ7O
AU0489 - [...in another record Prusak discusses implicit (tacit) and
AU0490 - explicit knowledge again. ref SDS B8 QX3J
AU0492 - ..
AU0493 - [On 040312 adding energy to connect cause and effect creates
AU0494 - power of knowledge to control the future under the locality
AU0495 - principle. ref SDS D5 YH4G
AU0497 - ..
AU0498 - [On 090623 1341 report that 15 years after first conference on
AU0499 - Knowledge Management "experts" have not devloped a firm basis
AU0500 - for transformation from information to a culture of knowledge,
AU0501 - and essentially have given up hope. ref SDS F1 UH8P
AU0503 - ..
AU0504 - Prusak proposes that productivity rises with better efficiency by
AU0505 - making a greater share of personal implicit knowlege available to all
AU0506 - through conversation, calls, meetings, conferences, and the like.
AU0507 - ref SDS B8 01FT Prusak, however, offers no hint of how to "manage"
AU0508 - experience as an effective practice of Knowledge Management. Prusak
AU0509 - mentions "organizational knowledge" in the mix of words for KM to
AU0510 - improve productivity, per below. ref SDS 0 K37K POIMS explains
AU0511 - organizational memory, ref OF 2 1101, and procedures for capturing and
AU0512 - managing this powerful cognitive resource. ref OF 2 2300
AU0514 - [On 020608 Dave Snowden reported in a follow up article that
AU0515 - Knowledge Management has substantially failed to deliver
AU0516 - promised benefits, ref SDS C3 ZN6I; at that time on 020608
AU0517 - Dave was Director of IBM's Centre for Action Research in
AU0518 - Organizational Complexity (CAROC) and was formerly Director of
AU0519 - IBM's Institute for Knowledge. ref SDS C3 Y93L
AU0521 - ..
AU0522 - Traditionally, after experience accumulates in the culture, experts
AU0523 - formalize implicit (tacit) knowledge in formal documentation that
AU0524 - provides explicit knowledge everyone can use routinely, e.g., a + b =
AU0525 - b + a
AU0527 - ..
AU0528 - Some experience forms implicit knowledge that is hard to make explicit
AU0529 - by writing out instructions. Mathematics and architecture are
AU0530 - examples of explicit knowledge showing cause and effect evident in a
AU0531 - design drawing and calculations of size, shape, and load capacities.
AU0532 - Tying shoes, however, illustrates experience that forms tacit
AU0533 - knowledge that is easier to convey with mentoring that demonstrates
AU0534 - procedures, rather than handing someone a set of calculations, and
AU0535 - diagrams.
AU0537 - ..
AU0538 - Knowledge Management uses tools to capture a greater share of daily
AU0539 - experience that traditionally accumulates solely in the mind as
AU0540 - implicit (tacit) knowledge, but can be applied for future use based on
AU0541 - situational awareness, when presented effectively. Effective
AU0542 - representation of daily experience as personal and organizational
AU0543 - memory significantly leverages mentoring by making the power of
AU0544 - knowledge instantly available when needed for solving problems.
AU0546 - [On 050812 case study shows tacit knowledge from experience
AU0547 - managing cancer treatment and recovery. ref SDS E5 0001
AU0549 - ..
AU0550 - "Building blocks of knowledge" would be helpful, but are not evident
AU0551 - in the article.
AU0553 - ..
AU0554 - Are there any examples at IBM of "building blocks" for cognitive and
AU0555 - social skills. What about "connecting the dots" of cause and effect?
AU0556 - What about cognitive connections, what about social connections?
AU0557 - Might these be useful building blocks of knowledge under the locality
AU0558 - principle and the 2nd law of thermodynamics?
AU0560 - ..
AU0561 - Without a useful definition of knowledge that permits effective
AU0562 - metrics, "Let's do something about knowledge," is the beginning and
AU0563 - end of progress in Knowledge Management, illustrated by Eric
AU0564 - Armstrong's frustration on 000503. ref SDS 71 5033
AU0566 - ..
AU0567 - SDS provides support for organizational memory, experience, tacit
AU0568 - knowledge.
History Knowledge Management 1st Seminar Event in Boston 1993 Larry
AZ0401 - ..
AZ0402 - History Knowledge Management 1st Seminar Event in 1993 Boston
AZ0404 - Prusak's article continues...
AZ0406 - 10. Prusak was one of a small group of practitioners who began to
AZ0407 - talk and write about knowledge management about nine years
AZ0408 - ago-I feel qualified to discuss its origins. Perhaps a good
AZ0409 - milestone to mark the beginning of the knowledge management
AZ0410 - timeline is a conference held in Boston in early 1993 that
AZ0411 - several colleagues and I organized-the first conference
AZ0412 - specifically devoted to knowledge management. ref OF 15 014N
AZ0414 - ..
AZ0415 - Prusak does not say whether he was employed by IBM, or someone else,
AZ0416 - and further does not present work history and education that would
AZ0417 - have meandered him toward new ideas, and the authority to pursue a new
AZ0418 - way of working within a big bureaucracy that resists improvement, as
AZ0419 - related by Grove at Intel, reviewed on 980307. ref SDS 35 1660
AZ0421 - [On 040202 innovation is stifled by bureaucracy,
AZ0422 - ref SDS D3 MB7K, further noted by Grove and Christenson,
AZ0423 - per below. ref SDS B8 RN3K
AZ0425 - ..
AZ0426 - What was Prusak "practicing" that led to the phrase "Knowledge
AZ0427 - Management." ref SDS 0 JX6K What was he doing differently from
AZ0428 - wordprocessing, email, information management, decision support,
AZ0429 - collaborating, talking and listening in meetings, and calls? Does he
AZ0430 - have examples of work product that distinguished his practrice
AZ0431 - sufficiently to justify a new name, per the title of his paper, shown
AZ0432 - above? ref SDS 0 DT5F
AZ0434 - ..
AZ0435 - Who were the other contributors? One of the most important dimensions
AZ0436 - of human knowledge is identification, i.e., who, what, when, where,
AZ0437 - why, and the results. What did the conference follow up? Why did
AZ0438 - they switch from the prior subject to KM?
Productivity Purpose Knowledege Management Improve Competitive Advan
BF0401 - ..
BF0402 - Knowledge Management Purpose Increase Innovation Productivity Earnings
BF0403 - Productivity Innovation Purpose Knowledge Management Improve Earnings
BF0404 - Purpose Knowledge Management Productivity Increase Innovation Earnings
BF0405 - Define Knowledge Distinguished from Data and Information Residual
BF0407 - Prusak's article continues...
BF0409 - ..
BF0410 - Knowledge Information Data Define Differences
BF0412 - 11. With varying degrees of success, many of the speakers at this
BF0413 - event tried to define organizational knowledge to differentiate
BF0414 - it from data and information. To those at the conference,
BF0415 - knowledge seemed to be a key residual-what remained to explain
BF0416 - internal productivity after everything else was accounted for.
BF0417 - Also, attendees felt (even if only as a form of unease) that
BF0418 - even "perfectly" managed information would not lead them to the
BF0419 - promised land of greatly improved productivity or innovation.
BF0420 - ref OF 15 FO4L
BF0422 - ..
BF0423 - Conferees awareness that "knowledge management" should be more
BF0424 - prodductive than information management reflects the organic structure
BF0425 - of cognition. Knowledge connecting information into trails
BF0426 - associating cause and effect, called out by Vannevar Bush in an
BF0427 - article published during 1945, reported on 960304, ref SDS 24 H68K, is
BF0428 - a more robust cognitive resource than information, shown in NWO.
BF0429 - ref OF 9 XF6F
BF0431 - ..
BF0432 - Difficulty distinguishing information from knowledge noted in this
BF0433 - part of the article, results in lack of substance in initiatives
BF0434 - advocating advancing from information to knowledge management, noted
BF0435 - by Prusak, per above. ref SDS 0 SZ7O
BF0437 - [On 020608 Knowledge Management developers, vendors and
BF0438 - pundits have failed to define knowledge distinguished from
BF0439 - information and data, shown by case study on 020608,
BF0440 - ref SDS C3 CC6J, citing example of information management
BF0441 - occurs giving someone a document; knowledge occurs
BF0442 - connecting cause and effect to understand meaning of
BF0443 - document. ref SDS C3 JA57
BF0445 - ..
BF0446 - [On 040312 lectures on 21st century science describe the
BF0447 - locality principle - "connecting the dots" of cause and
BF0448 - effect drives the power of knowledge for predicting the
BF0449 - future. ref SDS D1 YH4G
BF0451 - ..
BF0452 - Founders of Knowledge Management focused on usefulness for lifting
BF0453 - productivity through innovation. Purpose of improving productivity
BF0454 - beyond the reach of information management necessarily leads to a
BF0455 - practice of Knowledge Management. Prusak's article does not give
BF0456 - examples of deliverables for Knowledge Management that distinguish and
BF0457 - add value to Information Management, discussed below. ref SDS B8 4J6J
BF0459 - ..
BF0460 - Better judgement, wit, and decisions, which are associated above with
BF0461 - "knowledge," ref SDS 0 CT6J, are not correlated with the purpose of
BF0462 - Knowledge Management to improve productivity cited in this para.
BF0463 - ref SDS 0 K37K
BF0465 - ..
BF0466 - Prusak seems to propose Knowledge Managment improves productivity by
BF0467 - making a greater share of personal, implicit knowlege, per above,
BF0468 - ref SDS 0 6F3I, explicitly available in common storage so that more
BF0469 - people can benefit enterprise-wide, and beyond, by working
BF0470 - "intelligently," as called out in POIMS, ref OF 2 1X6G, for better
BF0471 - efficiency, per below. ref SDS B8 01FT Prusak, however, offers no
BF0472 - hint of how to "manage" experience as an effective practice of
BF0473 - Knowledge Management. Prusak mentions "organizational knowledge" in
BF0474 - the mix of words for KM to improve productivity, per below.
BF0475 - ref SDS 0 K37K POIMS explains organizational memory, ref OF 2 1101,
BF0476 - and procedures for capturing and managing this powerful cognitive
BF0477 - resource. ref OF 2 2300
BF0479 - ..
BF0480 - Prusack overlooks the opportunity to grow new knowledge by discovering
BF0481 - connections of chronology and illuminating context that are hidden by
BF0482 - the pace of work, which Prusak calls "globalization," ref SDS 0 NB9M,
BF0483 - and "ubiquitous computing." ref SDS 0 M24F Harvesting the power of
BF0484 - new knowledge for innovation goes well beyond merely sharing existing
BF0485 - knowledge. Conservation adds alignment for accurate connections of
BF0486 - causation avoids mistakes that waste the power of knowledge in endless
BF0487 - cycles of rework.
BF0489 - ..
BF0490 - Consigning "knowledge" as a mysterious "black box" residual to explain
BF0491 - "internal productivity," ref SDS 0 K37K, does not shed light on the
BF0492 - building blocks presented earlier in the paper, per above. ref SDS 0
BF0493 - 6F3I
BF0495 - ..
BF0496 - "Black box" theories somehow got into the consultant community for KM,
BF0497 - reported on 000113. ref SDS 59 3380
BF0499 - ..
BF0500 - "Building blocks" of knowledge are intelligence that correlates
BF0501 - chronology, context, and connection. ref OF 2 8555
Document Management Replace with Network Response System for Paperle
BW0401 - ..
BW0402 - Paperless Office Efficiencies Records Management
BW0403 - Document Management Improvement Early Effort Knowledge Management
BW0404 - Network Human System Better Information Technology Document Management
BW0406 - Prusak's article continues...
BW0408 - 12. McKinsey & Company was trying to go beyond the electronic
BW0409 - document management systems being constructed by other
BW0410 - consulting organizations, to develop a more human
BW0411 - network-response system. ref OF 15 017L
BW0413 - ..
BW0414 - Documents have been the driving force of Western civilization for
BW0415 - 2,000 years, at least since the Roman Empire. Therefore, going beyond
BW0416 - "document management" sounds helpful.
BW0418 - ..
BW0419 - Document Management is a part of records management, information
BW0420 - management and knowledge management supported by SDS because
BW0421 - "documents" are critical tools (instruments), and deliverables of
BW0422 - daily work, see NWO. ref OF 10 E46M
BW0424 - [On 021013 improvements to SDS illustrate support for
BW0425 - document management. ref SDS C5 WX5H
BW0427 - ..
BW0428 - "Electronic document management" seems like "ubiquitous computng" that
BW0429 - causes information overload, cited by Prusak as a rationale for
BW0430 - Knowledge Management, per above. ref SDS 0 M24F
BW0432 - ..
BW0433 - What improvements to document management did McKinsey & Company
BW0434 - propose? For example, one goal of Knowledge Management has been to
BW0435 - achieve efficiencies of paperless office (also "virtual office"),
BW0436 - discussed above under "ubiquitious computing, ref SDS 0 M24F, and
BW0437 - citing reports of an article on 980613. ref SDS 37 0526 Are there any
BW0438 - examples showing how this was done by McKinsey & Company?
BW0440 - ..
BW0441 - On 000725 meeting with Pat Lincoln at SRI explained how SDS supports
BW0442 - shoving all the paper on his desk into the computer to perform
BW0443 - document management in context, i.e., integrated with planning,
BW0444 - analysis, scheduling, reporting, and performing daily work, that
BW0445 - converts information into knowledge. ref SDS 78 I3R5
BW0447 - ..
BW0448 - Did the "network-response" system presented by McKinsey & Company
BW0449 - extend "document management" in some useful way, or did it abandon
BW0450 - document management, as too "mechanistic" and propose some other set
BW0451 - of tasks for Knowledge Management to accomplish that was hoped would
BW0452 - increase productivity more than document management?
BW0454 - [On 060317 "network centric" new buz word to replace
BW0455 - Knowledge Management expresses desire for better
BW0456 - productivity, ref SDS E6 IT5V
BW0458 - ..
BW0459 - What then did McKinsey & Company propose; what did they hope to
BW0460 - accomplish; and, what was actually accomplished in relation to a
BW0461 - workable definition of "knowledge"? People understand managing a
BW0462 - document with highlights, yellow postits, paper clips, staples, file
BW0463 - folders, piles of paper on the floor, the desk, filing cabinets,
BW0464 - computer directories, in the trunk of the car, on the coffee table,
BW0465 - etc. How did McKinsey & Company propose strengthen this well known
BW0466 - process?
BW0468 - ..
BW0469 - POIMS calls for a practice of KM that moves beyond the tradition of
BW0470 - "documents." ref OF 2 SV5N
BW0472 - ..
BW0473 - Prusak's article continues...
BW0475 - General Motors Corporation had initiated some diverse knowledge
BW0476 - projects under Chief Knowledge Officer Vince Barabba.
BW0477 - ref OF 15 6K6G
BW0479 - ..
BW0480 - Why is nothing worth mentioning about GM's efforts in Knowldge
BW0481 - Management?
BW0483 - **********************************************
BW0484 - **********************************************
BW0486 - Review of Prusak's article continues in the next record.
BW0487 - ref SDS B8 IZ5F