THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: March 17, 2006 11:02 AM Friday;
Called John about SDS support for Procurement and Contract Management.
2...Noisy Not Enough Time Review Many Responses KM Capabilities
3...Tools Systems for Competitive Advantage in Procurement and Contracts
4...Competitive Advantage Technology Improve Productivity NCO Contracts
5...Documentation SDS Support for Alignment Improves Accuracy
6...Accuracy Avoid Mistakes Save Time Money Purpose Documentation
7...Procurement Contract Management SDS Support Business Processes
8...Business Processes Program Management Communication Documentation
9...FAR John Recently Took Class Discussed Lotus Notes with Colleague
10...Documentation Required by FAR and by ISO Management Standards Ignored
11...Chronology Context Connection Intelligence Improves Documentation
12...Documentation Records Management Lotus Notes Knowledge Management
13...History SDS Used for Program and Contract Management
14...Letter Confirms Telecon Illustrates SDS Support Documentation
15...KM Assignment Background Correspondence between John and Marv
....Organizational Memory Presented with New Term NCO
....Technology Yields Breakthrough Efficiency Productivity Earnings
....NCO Define Email Network Access Data Base Relationships Time
....Network Centric Organization Strives Goals Organizational Memory
....Dispute Resolution Contract Claims Litigation Support Part of KM
....Welch and Boeing Colleague Cite FAR Requirements for Documentation
....Breakthrough Productivity and Earnings Accomplished Good Management
....Lotus Notes Manages Documents that Helps Meet FAR Requirements
....Revolutionary Tools Provide New Way of Working Intelligently
....Terminology LSI NCO SOS Jargon for New Improved Failed Initiatives
....NCO Nobody Performing Requirements for Good Management
....70% Day Wasted Unproductive Meetings Target of Improving Management
....Intellectual Capital KM Terminology LSI NCO SOS
....Boeing Owns Much of IP on Knowledge Management
....Expert Knowledge Management Oxymoron Libraries Manage Content
....Universities Cannot Manage Knowledge PhD at MIT Says No KM Experts
....Mentoring KM Best Tool Transfers Learning Method Bibles Uses
....KM Guy Developed Several Company Knowledge Banks at PW
....Sharing Information Resisted by Desire Retain Competitive Advantage
....Psychologist Referral for Expert on Human Factors KM
....Psychologist Worldly About Human Factors in Knowledge Management
....Scope KM Research Company Standards Explore Market
....Explore Market Company Standards KM Research Scope
....KM Research Only One of Several Unrelated Projects John Working
....Telecon Planning Be Prepared Questions John's KM Experience
....Be Prepared Talk Intelligently Purpose of SDS Precision Access
....Study Research Grow Knowledge Align Cause Effect Work Intelligently
....Purpose Phantom Works Knowledge Management Research Tools for NCO
....Knowledge Mangaement Research Find Tools Critical NCO Company
....NCO LSI SoS Productivity Tools Purpose of KM Research Project
....Communicate Better Work Intelligently Deeper Understanding
....Easily Deployed and Easily Used Tools for Knowledge Management
....Executive Summary Candidate Tools Rate Evaluation Gems Essential
....Gems Essential Nice to Have Summarize Evaluation of Technologies
....Telecon Launch Research Company Knowledge Management Capabilities
....Questions on Company KM Website for Research Assignment
....John New to Company New to KM Assigned Research Company KM Ability
....New to KM New to Company Assigned to Research KM to Advance Company
16...SDS Background Endorsements USACE DOD Communication Metrics
17...Confirm Received Correspondence on KM Research for John's Assignment
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SDS Not Enough Time to Understand Not Enough Time to Read Capabiliti
1303 - ..
1304 - Summary/Objective
130501 - Follow up ref SDS 51 0000. ref SDS 50 0000.
130503 - Called John, and he later submitted correspondence on his KM research
130504 - assignment. ref SDS 0 DX5O Separating "signal" from "noise" takes a
130505 - lot of hard work, ref SDS 0 AQ5H, to discover tools for competitive
130506 - advantage. ref SDS 0 3K5H John took a class on FAR requirements for
130507 - "documentation" of contracts in program managemnt. ref SDS 0 3K56 SDS
130508 - support for precision access using granular addressability enriches
130509 - "documentation" required by the Federal Acquisition Regulations (FAR).
130510 - Intelligence adds chronology and context, ref SDS 0 QD9G, that
130511 - "connect the dots" in documents to produce knowledge for getting
130512 - things done quickly and accurately. John wrote to the company's lead
130513 - KM manager saying that tools for Knowledge Management should improve
130514 - efficiency and productivity to save time and money. ref SDS 0 IT8V He
130515 - requested references where SDS has been used to save time and money,
130516 - and several were submitted. ref SDS 0 K14G Current focus is on
130517 - support for the "Network Centric Organization (NCO)" which fits the
130518 - model of intelligence support for organizational memory shown in the
130519 - ASB on SDS. ref SDS 0 P357 The KM manager points out that todate no
130520 - organization has implemented NCO, ref SDS 0 IT5R, partly because
130521 - resistance to sharing information prevents effective collaboration.
130522 - ref SDS 0 IU5Y This stifles progress toward Knowledge Management
130523 - where expertise is very rare. ref SDS 0 IU3S As a result, "mentoring"
130524 - is the best KM tool currently supported by the company. ref SDS 0 4V3F
130525 - Marv submits a contact at the company who is advancing KM in the
130526 - company, ref SDS 0 IU5P, and another contact on addressing the human
130527 - factors of KM. ref SDS 0 IU6Y Submitted feedback letter to John
130528 - letting him know his documents were received and offered initial
130529 - impression of alignment with some discussion points raised today.
130530 - ref SDS 0 4V5E
130532 - [On 060324 called John to review requirements for organizational
130533 - memory supported by SDS that meet FAR requirements for program
130534 - management to document the record. ref SDS 53 0001
130536 - ..
130537 - [On 060405 called John and learned he seems to be forwarding SDS
130538 - work product to PW. ref SDS 56 0001
130544 - ..
1308 - Discussion
130901 - Noisy Not Enough Time Review Many Responses KM Capabilities
130902 - Tools Systems for Competitive Advantage in Procurement and Contracts
130903 - Competitive Advantage Technology Improve Productivity NCO Contracts
130905 - Follow up ref SDS 51 FF5R, ref SDS 49 175N.
130907 - John received Gary's letter on SDS support for Knowledge Management,
130908 - issued a few days ago on 060314. ref SDS 51 175N
130910 - ..
130911 - During the call, John clarified the purpose of his assignment to
130912 - identify technology that yield competitive advantage by increasing
130913 - productivity of management. Generally, better management saves lives,
130914 - time, and money. This scope is implied in John's letter on 060308
130915 - received on 060309 and stating that Phantom Works wants to promote
130916 - Boeing capabilities for program management and business development.
130917 - ref SDS 48 KJ59 This objective aligns with the purpose of POIMS
130918 - technology enabled by SDS. ref OF 3 6221
130920 - [...below, John's letter to Marv on 060314 lists purpose of
130921 - Knowledge Management research to find technology that increases
130922 - earnings by improving management effficiency and productivity.
130923 - ref SDS 0 IW33
130925 - ..
130926 - With so many responses, John had not yet reviewed the material on SDS
130927 - in the record on 060314. ref SDS 51 FF5R
130929 - [On 060401 Bruce forgot about SDS due to busy schedule; after
130930 - vacation in a few weeks, plans to study SDS for mortguage bond
130931 - traders. ref SDS 54 4Q62
130933 - ..
130934 - John indicates in correspondence received later today that surveying
130935 - KM capabilities is one of several projects he has underway.
130936 - ref SDS 0 IU4W
130938 - ..
130939 - He has received a lot of responses to his inquiry about KM, first
130940 - reported on 060309. ref SDS 48 LN47 John has discovered that KM has
130941 - many "varieties," as set out in POIMS. ref OF 4 2N3L This presents a
130942 - cognitive overhead problem, because there isn't enough time to study
130943 - many responses, as set out in NWO. ref OF 11 LH6K This drives
130944 - management toward entropy using stream of conscious ad hoc analysis
130945 - based on cursory understanding due to the "noise" of complexity, cited
130946 - on 970707. ref SDS 16 0108 Evaluation will tend toward the
130947 - presentation with the most glitter rather than substance.
Documentation SDS Support for Alignment Accuracy Avoid Mistakes Save
180401 - ..
180402 - Documentation SDS Support for Alignment Improves Accuracy
180403 - Accuracy Avoid Mistakes Save Time Money Purpose Documentation
180404 - Procurement Contract Management SDS Support Business Processes
180405 - Business Processes Program Management Communication Documentation
180407 - John's letter on 060308 asked for "business processes" that SDS
180408 - supports. This is presented in para 5 of the response to John on
180409 - 060314. ref SDS 51 FF5U Today, we discussed the following business
180410 - processes that were not expressly mentioned, and so clarify SDS
180411 - support for...
180413 - ..
180414 - Procurement...
180416 - 1. Contracts
180417 - 2. Program management
180418 - 3. Project management
180419 - 4. Dispute resolution
180420 - 5. Claims management
180421 - 6. Litigation
180423 - ..
180424 - Government contract work is governed by Federal Acquisition
180425 - Regulations (FAR), which has strong requirements for "documentation,"
180426 - as shown by review on 020504. ref SDS 32 XV7L Analysis of FAR on
180427 - 020504 shows SDS support for "organizational memory" improves
180428 - traditional use of "documentation." ref SDS 32 IY4I Precision access
180429 - with granular addressability and indexing yields significant
180430 - competitive advantage for productivity (see scope in NWO, ref OF 10
180431 - PX6J), because "intelligence" that "connects the dots" in daily
180432 - working information from meetings, calls, and documents yields the
180433 - power of "knowledge" about cause and effect. The structure of SDS for
180434 - chronology, context, and connection avoids mistakes and discovers
180435 - opportunity for saving time and money. (see POIMS, ref OF 6 1105)
180437 - ..
180438 - [...below, John cited this requirement in a follow up letter to
180439 - the lead KM manager. ref SDS 0 IT8V
180441 - ..
180442 - This record is an example of how SDS enriches communications from a 20
180443 - minute telephone call. The ability of SDS to "enrich" routine
180444 - communications was noted by DOD program manager, reported on 020217.
180445 - ref SDS 31 3105
Lotus Notes Support FAR Documentation Requirements John Recently Too
Documentation SDS Support for Alignment Accuracy Avoid Mistakes Save
FAR John Recently Took Class Called John to Discuss SDS Support Coll
290601 - ..
290602 - FAR John Recently Took Class Discussed Lotus Notes with Colleague
290603 - Documentation Required by FAR and by ISO Management Standards Ignored
290604 - Chronology Context Connection Intelligence Improves Documentation
290606 - John is familiar with the Federal Acquisition Regulations (FAR) that
290607 - require "documentation" to verify accuracy of work performing
290608 - contracts under DOD procurement practices. Yesterday he attended a
290609 - seminar on FAR, and discussed with colleagues the need for better
290610 - tools to manage contracts by making documentation faster, easier,
290611 - cheaper, and more effective. However, this is not easy to accomplish,
290612 - and has proven elusive over the past 50 years.
290614 - [...below in correspondence with Marv, John cites discussion of
290615 - FAR and SDS support for enriching conventional documentation.
290616 - ref SDS 0 IT6Y
290618 - ..
290619 - Case study research demonstrates that requirements for "documentation"
290620 - are routinely ignored because people do not have time, reported on
290621 - 020504. ref SDS 32 NS6F An example is testimony to Congress by the
290622 - Chief Administrator for NASA. When requirements cannot be performed
290623 - because they are beyond reach with popular tools and methods, then
290624 - "requirements" are seen as "suggestions," and ignored, reported on
290625 - 030826. ref SDS 38 8K4G
290627 - [...below Marvin notifies John that nobody implements "network
290628 - centric organization (NCO)" requirements for good management,
290629 - ref SDS 0 Q96H, which John describes as breakthrough capability
290630 - for improving productivity. ref SDS 0 IT5V
290632 - ..
290633 - DOD program manager reviewed FAR requirements for documentation,
290634 - reported on 020217, ref SDS 31 OR6J, and noted that communication fails
290635 - when requirements are ignored. ref SDS 31 9360 Since documentation is
290636 - routinely ignored, communication problems are pandemic, i.e., Drucker
290637 - complains people have given up on improving communication, reviewed on
290638 - 931130. ref SDS 3 3851
290640 - [On 060324 called John and reviewed record on 020217 showing DOD
290641 - requirements for documentation which SDS meets. ref SDS 53 3K56
290643 - ..
290644 - SDS solves the problem with a unique design that has advantages for
290645 - "documentation" listed on 020217. ref SDS 31 3105 This record
290646 - illustrates the methodology, and complements the presentation sent to
290647 - John yesterday, on 060314. ref SDS 51 FF5U
290649 - [...below in correspondence with Marv, John cites discussion of
290650 - FAR and SDS support for enriching conventional documentation.
290651 - ref SDS 0 IT6Y
290654 - ..
290655 - Documentation Records Management Lotus Notes Knowledge Management
290657 - During our call today, John cited Lotus Notes for managing
290658 - "documentation." On 950607, IBM purchased Lotus Notes from Lotus
290659 - Development Corporation expecting to support Knowledge Management.
290660 - ref SDS 9 6006 After a five (5) year project, IBM announced on 001130
290661 - that the design for "knowledge management" is hard to accomplish.
290662 - ref SDS 24 F26K On 020822 Ray Ozzi who developed Lotus Notes reported
290663 - customers were feeling some pain due to difficulties finding
290664 - information. ref SDS 36 Q99G
290666 - [...below, John cites Lotus Notes in correspondence with Marvin.
290667 - ref SDS 0 IT6Y
290669 - ..
290670 - The elusive aspect of KM design is finding critical details based on
290671 - situational awareness remembering only the "gist" of the story. SDS
290672 - solves this problem with "precision access," explained in NWO.
290673 - ref OF 11 PX6J
290675 - ..
290676 - This record is an example of SDS "documentation" for a simple matter.
290678 - ..
290679 - SDS support for chronology, context, and connection turns traditional
290680 - "documentation" into useful intelligence for finding details with
290681 - everything in the right place at the right time. see POIMS.
290682 - ref OF 6 8555
290684 - ..
290685 - A case study on 050812 demonstrates SDS "documentation" for root cause
290686 - analysis that is 1000% faster and easier, especially for complex work.
290687 - ref SDS 45 UF4J
History SDS Used for Program and Contract Management Organizations W
340401 - ..
340402 - History SDS Used for Program and Contract Management
340404 - John asked where SDS has been used for contract management support?
340406 - 1. Pacific Gas & Electric
340407 - report on using SDS.................. 950111, ref SDS 7 0001
340409 - ..
340410 - 2. US Army Corps of Engineers
340411 - report on using SDS.................. 970328, ref DRP 4 6172
340413 - ..
340414 - 3. US Army Corps of Engineers
340415 - cost savings using SDS............... 971007, ref DRP 5 0001
340417 - ..
340418 - 4. Department Natural Resources
340419 - report on using SDS.................. 010725, ref SDS 26 WJ7L
Letter Confirm Telecon Illustrates SDS Support Documentation Feedbac
3904 - Progress
390501 - ..
390502 - Letter Confirms Telecon Illustrates SDS Support Documentation
390504 - Submitted ref DIT 1 0001 letter confirming understandings with John...
390506 - 1. This confirms our telecon this morning, and hopefully helps
390507 - demonstrate SDS support for "documentation" commonly required
390508 - for procurement and contract management business processes.
390509 - ref DIT 1 0001 Your class yesterday on FAR requirements
390510 - further helps frame SDS capabilities, as we discussed.
390511 - ref SDS 0 3K56
390513 - ..
390514 - 2. You can call Gary and Gil for more on how SDS has been used at
390515 - Boeing. ref DIT 1 7D6N
KM Research Assignment Receive Background Correspondence with Marv o
4604 - 1522
460501 - ..
460502 - KM Assignment Background Correspondence between John and Marv
460504 - Received ref DRT 5 0001 a transmittal letter from John submitting
460505 - correspondence with Marv on KM capabilities, seven (7) letters...
460507 - In response to Marv...
460509 - ..
460510 - John submitted the following correspondence, ref DRT 5 3T5O, on
460511 - finding technology to improve management productivity...
460513 - [...below, letter with initial impression of alignment
460514 - on discussion points raised today. ref SDS 0 4V5E
460516 - [On 060401 received flyer from John Maloney and submitted
460517 - to John Refling for his research on KM capabilities.
460518 - ref SDS 55 IM9Y
460520 - 1. John's letter of introduction to
460521 - Marv; John is a new employee,
460522 - and new to KM; assigned to
460523 - research company capabilities
460524 - asks about company
460525 - KM website......................... 060223, ref SDS 0 IW9T
460527 - ..
460528 - 2. Marv's letter proposes telecon
460529 - and asks about John's job and
460530 - business unit in the
460531 - company............................ 060223, ref SDS 0 IW7Q
460533 - ..
460534 - 3. John's letter transmits list
460535 - of questions about KM support
460536 - for NCO contracts using LSI
460537 - tools for SoS...................... 060314, ref SDS 0 IV4R
460539 - ..
460540 - 4. Marv's letter asks about John's
460541 - KM experience, and if assignment
460542 - calls for research within company
460543 - KM standards; proposes telecon
460544 - to launch discussions.............. 060315, ref SDS 0 IV8P
460546 - ..
460547 - 5. Scope of John's assignment find
460548 - KM tools inside and outside the
460549 - company that enhance marketing
460550 - posture, including company
460551 - efficiency and productivity
460552 - for saving time and money
460553 - getting things done........... 1041 060317, ref SDS 0 IU8U
460555 - ..
460556 - John is new to KM........................., ref SDS 0 PSWQ
460558 - ..
460559 - John working several unrelated
460560 - projects, so on learning curve
460561 - to initially assemble data and
460562 - review KM to prepare for
460563 - telecon with Marv, based on
460564 - refined list of objectives
460565 - that guide research
460566 - efforts.................................... ref SDS 0 IU4W
460568 - ..
460569 - Submits updated list of issues
460570 - being researched referencing
460571 - NCO, LSI, SoS.............................. ref SDS 0 IV30
460573 - ..
460574 - PW initiated John's research aimed at
460575 - marketing to program managers and
460576 - business development....................... ref SDS 0 IV5P
460578 - ..
460579 - 6. Marv asks about terminology LSI,
460580 - SoS, KM IP, and notes NCO is a
460581 - conceptual framework which
460582 - no organization has
460583 - implemented yet.......... 11:43 AM, 060317, ref SDS 0 IT9Y
460585 - ..
460586 - Boeing much of the IP on KM,
460587 - notes many tools marketed as
460588 - KM are for content, and so
460589 - not truly KM capabilities.................. ref SDS 0 IT6V
460591 - ..
460592 - KM "experts" do not exist.................. ref SDS 0 IU3S
460594 - ..
460595 - Mentoring most perfect KM tool;
460596 - transfers knowledge by aiding
460597 - learning process........................... ref SDS 0 4V3F
460599 - ..
460600 - Al S****** strong advocate pushing
460601 - state of the art for KM in
460602 - the company................................ ref SDS 0 IU5P
460604 - ..
460605 - KM for collaboration requires sharing
460606 - information but resisted by innate
460607 - biological drive to retain competitive
460608 - advantage.................................. ref SDS 0 IU5Y
460610 - ..
460611 - Doctor P****** psychologist referral
460612 - for strong KM expertise.................... ref SDS 0 IU6Y
460614 - ..
460615 - 7. John submits explanation of
460616 - acronyms LSI, NCO,
460617 - SOS........................ 2:11 PM 060317, ref SDS 0 IT4R
460619 - ..
460620 - NCO defined with elements of
460621 - organizational memory and
460622 - intelligence support that converts
460623 - information into knowledge................. ref SDS 0 IT5V
460625 - ..
460626 - Company wants to find technologies
460627 - and practices that improve efficiency
460628 - productivity and earnings................. ref SDS 0 IT6T
460630 - ..
460631 - Lotus Notes and SDS support
460632 - documentation requirements for
460633 - accuracy that avoids mistakes
460634 - called out in Federal Acquisition
460635 - Regulations (FAR), based on class
460636 - John attended the day before............... ref SDS 0 IT6Y
460638 - ..
460639 - John feels that tools supporting
460640 - good management to avoid mistakes
460641 - and discover opportunities by
460642 - "connecting the dots" for working
460643 - intelligently can save a lot of
460644 - money....................................... ref SDS 0 IT8V
460648 - ..
460649 - This supplements John's letter dated 060308, and received on 060309
460650 - where objectives are presented on researching Knowledge Management in
460651 - conneciton wtih inquiry about SDS. ref SDS 48 LN47
460653 - ..
460654 - Background on Marv and SDS in connection with Knowledge Management is
460655 - reported on 030624. ref SDS 37 XZ54
Technology Revolutionary Breakthrough Efficiency Productivity Earnin
590401 - ..
590402 - Organizational Memory Presented with New Term NCO
590403 - Technology Yields Breakthrough Efficiency Productivity Earnings
590404 - NCO Define Email Network Access Data Base Relationships Time
590405 - Network Centric Organization Strives Goals Organizational Memory
590407 - Received ref DRT 6 0001 letter from John, per above, ref SDS 0
590408 - DX5O, answering Marv's letter earlier today, ref SDS 0 IT9Y, and
590409 - saying...
590411 - 1. LSI = Lead System Integrator, they do the system engineering
590412 - (make it all work together) for SoS. ref DRT 6 0001
590414 - ..
590415 - 2. SoS = System of Systems, collection of (often rather large
590416 - systems already) made to work together as one big system.
590417 - ref DRT 6 P35I
590419 - ..
590420 - John answer's Marv's questions in a prior letter asking about the
590421 - meaning of acronyms. ref SDS 0 IT9Y These seem like standard terms on
590422 - Gary's project to develop support for future combat.
590424 - ..
590425 - John's letter to Marv 060317 continues...
590427 - 3. KM IP = KM Intellectual Property, either tools or content, I
590428 - guess. ref DRT 6 P357
590430 - ..
590431 - 4. Well, I think that a Network Centric Organization would define
590432 - itself as an organization which used Network Centric tools in
590433 - its operation. All the way from simple e-mail to communicate
590434 - with each other (via "networks") to having networked tools to
590435 - access every corporate database, relationship between people,
590436 - things, associations, connections, timelines of events, etc.
590437 - ref DRT 6 IT5V
590439 - ..
590440 - John's explanation of Network Centric Organization lines up pretty
590441 - well with Dave Vaneer's article on Intel's goals for technology in the
590442 - Byte article published 910418. ref SDS 1 2744 Later on 950927, Dave
590443 - reported that Intel gave up on these goals. ref SDS 10 7732 As well,
590444 - research on 960304 found vision of Knowledge Management for paperless
590445 - office using computers for records management was originally presented
590446 - by Vannevar Bush in 1945. ref SDS 14 L47F
590448 - ..
590449 - On 940524 research shows Peter Senge proposed networks for project
590450 - management to aid collaobration through teamwork and holistic
590451 - thinking. ref SDS 6 VW7T Earlier on 940114 founder reported that
590452 - "networking" was an objective of PMI. ref SDS 4 9752
590454 - [On 071113 Technologies of Cooperation promotes
590455 - networking to leverage individual efforts through
590456 - sharring information and cooperation. ref SDS 62 FU6I
590458 - ..
590459 - Review on 011102 of article by Larry Prusak, Director of IBM's
590460 - Institute for Knowledge Management, explains history of KM beginning
590461 - in 1993. Founders proposed a "knowledge centric" capability to
590462 - explain focus in organizations on value of identifying and leveraging
590463 - knowledg assets, e.g., a patent, ref SDS 29 W56F, and further sought a
590464 - "human network response system" that improved efficiency and
590465 - productivity better than document management. ref SDS 29 017L More
590466 - recently, on 040621 "networked structures" was part of discussion on
590467 - using conversation for Knowledge Manaement, ref SDS 40 2U7W, and the
590468 - next day on 040622 "network computer" was cited in discussion of
590469 - Knowledge Management for better inforamtion access. ref SDS 41 YN5K
590470 - Today, people marketing Knowledge Management seem to have borrowed
590471 - this language to present "network centric,." with equal weight and
590472 - substance as the original terminology.
590474 - ..
590475 - Kaiser has made important strides toward using computer networks to
590476 - support "paperless office" model of records management using an
590477 - electronic medical chart, reported on 050520. ref SDS 43 HX6J
590479 - [On 061024 case study medical practice computer access
590480 - limited even with everything on the computer, people
590481 - can't find details stored in parts of the computer
590482 - (software modules) that are not frequently used.
590483 - ref SDS 58 JD9L
590485 - ..
590486 - [On 061110 review of medical chart shows numerous errors
590487 - and omissions. ref SDS 59 FE4I
590489 - ..
590490 - [On 061208 mistakes, errors, and omissions compound in
590491 - electronic medical chart stored on the computer cannot be
590492 - corrected because Kaiser "locks down" the record after
590493 - the doctor meets with the patient; prevents feedback
590494 - loops called out in Healthwise Handbook from correcting
590495 - the medical chart. ref SDS 60 N54K
590497 - ..
590498 - A case study on 020608 shows that nobody has made progress on goals
590499 - for KM, ref SDS 33 QV5G, which reflect the elements John specifies
590500 - today for NCO. ref SDS 0 IT5V
590502 - [...below, Marvin mentions in letter earlier to John that
590503 - nobody has "NCO" capabilities, ref SDS 0 IT5R, and cites
590504 - discussion with professor at MIT saying there are no
590505 - "experts" in KM; even universities cannot manage
590506 - knowledge. ref SDS 0 IU3S
590508 - ..
590509 - [On 070126 case study shows all 3 goals of Knowledege
590510 - Management have failed. ref SDS 61 QH8L
590512 - ..
590513 - "Network Centric Organization" seems to be the explanation of "NCO"
590514 - cited in Marv's letter earlier today, ref SDS 0 IT5R, and initially
590515 - presented in John's letter to Marv on 060314. ref SDS 0 IW33 This is
590516 - another term for good managment, called out in POIMS, ref OF 3 1X6G,
590517 - which has proven elusive, as explained on 980226 reviewing IBM's
590518 - proposals for "business intelligence" that illustrates propensity to
590519 - adopt new terms for failed initiatives. ref SDS 18 2716
590521 - ..
590522 - Preliminary research indicates NCO has a lot of energy in the military
590523 - using telecommunications for command and control of disbursed
590524 - operations, i.e., global. Packet-based network technology drives
590525 - enterprise toward a common paradigm for command and control of global
590526 - business...
590528 - Network-Centric Organization - Telecom Paper
590530 - http://www.network-centricadvocacy.net/2006/02/networkcentric_.html
590532 - ..
590533 - Enterprise Telecom Expense Management for the Network-Centric
590534 - Organization - An Industry White Paper on the New Generation
590535 - of Enterprise Telecommunications Management
590537 - http://whitepaper.techweb.com/cmptechweb/search/index/sol_summary/67744?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CMPTECHWEB&stype=key&n=67744&c=CMPTECHWEB
590539 - ..
590540 - Network-centric operations:
590541 - The key to military transformation in the 21st century
590542 - IBM Institute for Business Value study
590544 - http://www-1.ibm.com/services/us/index.wss/ibvstudy/imc/a1002362?cntxtId=a1000038
590546 - ..
590547 - NCO goals presented by John today for tools to access relationships,
590548 - associations, connections, and timelines of events, etc., aligns with
590549 - SDS support for "organizational memory" cited in the ASB, and in
590550 - POIMS, also, described as "intellectual capital." ref OF 5 1101 SDS
590551 - adds value by adding chronology, context, and connection, also,
590552 - specified in POIMS, ref OF 6 8555, and was presented in the letter
590553 - from Gary to John dated 060314 explaining SDS. ref SDS 51 FF6V
590555 - ..
590556 - The record on 010420 shows research by Jeff Conklin that organizations
590557 - have only weak capability for NCO (i.e., organizational memory).
590558 - ref SDS 25 IE4M On 021105 Jeff reported that SDS has exceptional
590559 - support for organizational memory. ref SDS 30 4S6H
590561 - ..
590562 - The weak link in NCO and management "command control" is the ability
590563 - to construct "intelligence," i.e., meaningful links that "connect the
590564 - dots" which impact decisions, productivity, and earnings. SDS solves
590565 - this problem by enabling people to convert useless information into
590566 - the power of knowledge, as set out in POIMS. ref OF 6 685K
590568 - ..
590569 - [...below, Marvin mentions in letter earlier to John that
590570 - nobody has "NCO" capabilities, ref SDS 0 IT5R, and cites
590571 - discussion with professor at MIT saying there are no
590572 - "experts" in KM; even universities cannot manage
590573 - knowledge. ref SDS 0 IU3S
590575 - ..
590576 - [...below, Marvin says that "mentoring" this is the best
590577 - KM tool at the company. ref SDS 0 0A60
590579 - ..
590580 - John's letter to Marv 060317 continues...
590582 - 5. So, I think we're looking mostly for tools that make a
590583 - breakthrough contribution to the efficiency of an organization,
590584 - and happen to be networked and work with managing knowledge.
590585 - ref DRT 6 IT6T
590587 - ..
590588 - John seems to recognize the critical role of "connections" as
590589 - associations and relationships, which, together with chronology and
590590 - context, improve productivity by converting information into
590591 - "knowledge," as called out in POIMS. ref OF 6 8555
590594 - ..
590595 - Dispute Resolution Contract Claims Litigation Support Part of KM
590596 - Welch and Boeing Colleague Cite FAR Requirements for Documentation
590597 - Breakthrough Productivity and Earnings Accomplished Good Management
590598 - Lotus Notes Manages Documents that Helps Meet FAR Requirements
590601 - John's letter to Marv 060317 continues...
590603 - 6. I was speaking with Rod Welch today and he described SDS. It
590604 - was odd that I had exactly the same conversation with a
590605 - coworker here one hour earlier re Lotus Notes. I asked my
590606 - coworker to describe what Lotus Notes was, and he described
590607 - some of the capability, and being more of an engineer, I
590608 - couldn't envision a practical use for such a product. Then I
590609 - thought of my TINA/FAR training course yesterday, and realized
590610 - that the capabilities that Lotus Notes provides are just what
590611 - is needed to prove "who knew what and when", and what
590612 - connections/timelines existed between coworkers, government
590613 - officials, contracting officers, etc., to ensure compliance
590614 - with regulations and defend against the "defective pricing"
590615 - etc., law suits from the government! ref DRT 6 XL8I
590617 - ..
590618 - 7. Like I said, then this conversation repeated an hour later with
590619 - Rod. ref DRT 6 IT8S
590621 - ..
590622 - John relates discussion earlier today on SDS support for FAR
590623 - documentation requirements. ref SDS 0 3K56
590625 - ..
590626 - Lotus Notes has long been promoted to advance notetaking which is in
590627 - the relm of "documentation." It does an excellent job of managing
590628 - documents, similar to Microsoft Outlook and PC Docs, which help
590629 - perform FAR requirements for "documentation." The developer of Lotus
590630 - Notes commented on LN reported on 020822. ref SDS 36 Q99G
590632 - ..
590633 - SDS adds support for managing the content of documents using granular
590634 - addressability and granular indexing, explained in the outline for
590635 - intelligence support in NWO. ref OF 10 PX6J
Revolutionary SDS Technology New Way Working Intelligently Breakthro
700401 - ..
700402 - Revolutionary Tools Provide New Way of Working Intelligently
700405 - John's letter to Marv 060317 continues...
700407 - 8. Now this is what I would consider a revolutionary product used
700408 - in a netcentric manner! (IMHO). If used in Boeing, could save
700409 - massive amounts of money preventing and defending these
700410 - defective pricing contracts., etc. Seems like we should market
700411 - this internally and externally! ref DRT 6 IT8V
700413 - ..
700414 - John offers correct assessment that "revolutionary" tools improve
700415 - productivity and earnings based on a theory and practice of Knowledge
700416 - Management, as stated in POIMS. ref OF 4 J26O Tools that improve
700417 - accuracy for remembering chronology, context and connection greatly
700418 - reduce mistakes and expand span of attention for discovering
700419 - opportunity in time to take effective action.
Intellectual Capital KM Terminology LSI NCO SOS Boeing Owns Much of
810401 - ..
810402 - Terminology LSI NCO SOS Jargon for New Improved Failed Initiatives
810404 - Received ref DRT 7 0001 letter dated 060317 from Marv, per above,
810405 - ref SDS 0 DX5O, answering John's letter earlier today, ref SDS 0
810406 - IU8U, and saying...
810408 - 1. I don't know what the following mean: LSI, SoS, KM IP.
810409 - ref DRT 7 0001
810411 - ..
810412 - Marv asks about terms in John's letter on 060314. ref SDS 0 IW33
810414 - ..
810415 - John explains these terms in a subsequent letter later today, per
810416 - above. ref SDS 0 IT4R
810418 - ..
810419 - Rollover in terminology to repackage failed initiatives is also
810420 - reviewed above, ref SDS 0 T46J, citing the record on 980226.
810421 - ref SDS 18 2716
NCO Nobody Performing Requirements for Good Management 70% Day Waste
AK0401 - ..
AK0402 - NCO Nobody Performing Requirements for Good Management
AK0403 - 70% Day Wasted Unproductive Meetings Target of Improving Management
AK0406 - Marvin's letter to John 060317 continues...
AK0408 - 2. I don't know of any NCO company anywhere in the world...
AK0409 - truthfully. I'm just trying to understand what Boeing
AK0410 - intends...what Boeing Engineering intends and means by NCO. So
AK0411 - cannot help there at all related to what is working or tried in
AK0412 - other NCO companies. Zip. Besides, such G2 might be an
AK0413 - intrusion into their proprietary information. Don't know.
AK0414 - ref DRT 7 IT5R
AK0416 - ..
AK0417 - Marv's notice that nobody is performing NCO aligns with a case study
AK0418 - on 020608 showing that nobody has made progress on goals for KM.
AK0419 - ref SDS 33 QV5G
AK0421 - ..
AK0422 - On 030624 Marvin gave the impression that progress has occurred at the
AK0423 - company toward using technology to improve management, ref SDS 37
AK0424 - XZ4N, which would exclude NCO based on the letter today saying nobody
AK0425 - uses NCO. At that time on 030624, there was indication the company
AK0426 - had surpassed POIMS requirements. ref SDS 37 XZ77 Today, he indicates
AK0427 - that "mentoring" is the "most perfect" tool for Knowledge Management
AK0428 - (KM) at the aerospace company. ref SDS 0 4V3F
AK0430 - ..
AK0431 - John comments later that NCO refers to "network centric organization"
AK0432 - that uses e-mail to communicate with networked tools to access every
AK0433 - corporate database, relationship between people, things, associations,
AK0434 - connections, timelines of events, etc. ref SDS 0 IT5V
AK0436 - ..
AK0437 - NCO therefore turns out to be a new term for organizational memory,
AK0438 - Knowledge Management, FAR, ISO, et al, supported by SDS, also, per
AK0439 - analysis above. ref SDS 0 FX8I
AK0441 - ..
AK0442 - Marvin's observation that no organizations are implementing Network
AK0443 - Centric Organization (NCO) requirements for "good management," applies
AK0444 - to FAR and ISO requirements for documentation, per above. ref SDS 0
AK0445 - 3K66, and citing the study on 020504 showing strong resistance to good
AK0446 - management. ref SDS 32 NS6F On 011006 frustrations about persistant
AK0447 - poor management were presented. ref SDS 28 O99K Research on 000307
AK0448 - found that "Knowledge Management" is a lot of hard work using popular
AK0449 - information technologies, and so people resist good management.
AK0450 - ref SDS 22 5182 As a result, 70% of the day is wasted in unproductive
AK0451 - meetings, because people are not prepared. (see study reported on
AK0452 - 960215, ref SDS 13 5222) Key ingredient for transformation to NCO is
AK0453 - "attitude," reported on 990505. ref SDS 19 4732
AK0455 - ..
AK0456 - [On 060408 analysis on 060222 supports study of unread email
AK0457 - piling up on computers because people do not have time for
AK0458 - Knowledge Management to save lives, time, and money using
AK0459 - popular tools; reliance on personal memory drives management
AK0460 - toward mistakes, bumbling, entropy. ref SDS 57 6O6O
AK0462 - ..
AK0463 - Accordingly, FAR, ISO, TQM, "KM," "MBO," "working intelligently,"
AK0464 - "audit trail," "project management," "connect the dots," "planning,"
AK0465 - "traceability to original sources," "proactive management,"
AK0466 - "collaboration," "coordinate," and "good management," can all be
AK0467 - substituted for "NCO" in Marvin's paragraph. ref SDS 0 IT5R
AK0469 - ..
AK0470 - The problem is that, except for SDS, there are no tools; except for
AK0471 - Communication Metrics, there are no skills; and, few care about saving
AK0472 - lives, time, and money enough to overcome fear of accountability in
AK0473 - order to implement effective support for good management to work
AK0474 - intelligently.
AK0476 - [...below, John invests time for research to "be prepared" for
AK0477 - talking intelligently with Marv. ref SDS 0 IV6R
Intellectual Capital KM Terminology LSI NCO SOS Boeing Owns Much of
AV0401 - ..
AV0402 - Intellectual Capital KM Terminology LSI NCO SOS
AV0403 - Boeing Owns Much of IP on Knowledge Management
AV0406 - Marvin's letter to John 060317 continues...
AV0408 - 3. I suspect you have been sent to look for both content and
AV0409 - knowledge management tools. Especially, if the IP is
AV0410 - intellectual property, which is content. Boeing uses IP as a
AV0411 - legal term and intellectual capital as a KM term. ref DRT 7
AV0412 - IT6P
AV0414 - ..
AV0415 - Would be helpful to see an example of "content" Marvin cites in his
AV0416 - letter today, and to see "tools" for KM, and how all this relates.
AV0417 - Nominally, tools should produce some kind of useful content, like an
AV0418 - SDS record.
AV0420 - ..
AV0421 - "Intellectual captial" is a good term. POIMS presents a definition
AV0422 - implemented by SDS, ref OF 5 1101, and illustrated by content in this
AV0423 - record.
AV0425 - ..
AV0426 - Marvin's letter to John 060317 continues...
AV0428 - 4. I am not sure how I can help you make progress on your
AV0429 - requirements. KM is fairly new. Boeing owns much of the
AV0430 - expertise...in M&CT!! Nearly 100% of the tools advertised as
AV0431 - "KM tools" on the market are actually databases, relational
AV0432 - databases...they are content tools, not KM tools. ref DRT 7
AV0433 - IT6V
AV0435 - ..
AV0436 - Marvin's distinction between KM tools and content needs support, per
AV0437 - above. ref SDS 0 IT6P
Expert Knowledge Management Oxymoron Libraries Manage Content Univer
B60401 - ..
B60402 - Expert Knowledge Management Oxymoron Libraries Manage Content
B60403 - Universities Cannot Manage Knowledge PhD at MIT Says No KM Experts
B60406 - Marvin's letter to John 060317 continues...
B60408 - 5. I get real suspicious when someone refers to themselves (as
B60409 - some in Boeing) as "KM experts." Ain't no such thing...in the
B60410 - world. I talked to this full professor of Business at MIT
B60411 - (with two PhD's from Harvard) and he said I'm right about that.
B60412 - Whew. Even the universities have not figured out how to
B60413 - "manage their knowledge" except through libraries (content
B60414 - management).
B60416 - ..
B60417 - Marvin is correct that professors at MIT, Harvard, UC, Columbia,
B60418 - Oxford, Stanford, et al, don't know of any "experts" performing
B60419 - Knowledge Management, NCO, organizational memory, TQM, Business
B60420 - Intelligence, Project Management, nor other popular terms for good
B60421 - managment, as shown by research above. ref SDS 0 FX8I
B60423 - ..
B60424 - On 011105 Jeff Conklin, PhD, professor of management commented on SDS
B60425 - support for KM, organizational memory, et al. ref SDS 30 4S6H
Mentoring KM Best Practices Tool Transfer Learning with Methods Reli
BH0401 - ..
BH0402 - Mentoring KM Best Tool Transfers Learning Method Bibles Uses
BH0405 - Marvin's letter to John 060317 continues...
BH0407 - 6. The most perfect KM tool so far is mentoring. In the history
BH0408 - of humans, mentoring goes so far back that the Bible expects
BH0409 - that you know what it is and how it works. Mentoring is a
BH0410 - process for transfering what has been learned to another person
BH0411 - in such a way that the other can learn it. I know that
BH0412 - "mentoring" is not what PW wants you to come back with...yet,
BH0413 - it is the number one KM tool used in PW to bring along new
BH0414 - employees and create new ideas.
BH0416 - [...above Marv asks if KM research is limited to company
BH0417 - standards - suggesting they have a "standard" for mentoring,
BH0418 - since this their best KM tool. ref SDS 0 FR5O
BH0420 - ..
BH0421 - Mentoring is an important tool for teaching, education, training, and
BH0422 - learning, which all involve knowledge transfer. Literacy tools using
BH0423 - alphabet technology for reading, writing, and arithmetic, explained in
BH0424 - POIMS, ref OF 3 ER3G, significantly improve learning for knowledge
BH0425 - formation. "Experience," "communication," and "listening" are other
BH0426 - powerful learning tools.
BH0428 - ..
BH0429 - [On 060401 received flyer from John Maloney and submitted
BH0430 - to John Refling for his research on KM capabilities.
BH0431 - ref SDS 55 IM9Y
BH0433 - ..
BH0434 - Why substitute "knowledge management" for mentoring, literacy, study,
BH0435 - communication, experience, etc.? Calling something that is long
BH0436 - established by a new name permits reporting progress on the elements
BH0437 - of NCO, cited in John's letter today, ref SDS 0 IT5V, and which Marv
BH0438 - says that nobody is actually doing. ref SDS 0 IT5R A case study on
BH0439 - 020608 cites IBM's research that aligns with Marv's report. Why is
BH0440 - nobody performing Knowledge Management? ref SDS 33 QV5G Research on
BH0441 - 000307 found that doing the NCO tasks John describes, ref SDS 0 IT5V,
BH0442 - is a lot of hard work without SDS technology. ref SDS 22 5182
BH0444 - ..
BH0445 - POIMS explains SDS support for eight (8) steps to construct and
BH0446 - maintain organizational memory, ref OF 6 685K, helps accomplish
BH0447 - objectives the company has in mind for NCO to sustain good managment
BH0448 - practice. ref OF 3 1X6G This can be critical to improve performance
BH0449 - of program management, productivity, and earnings based on review of
BH0450 - DOD requirements reported on 020217, ref SDS 31 3105, and discussed
BH0451 - with John earlier today, per above. ref SDS 0 3K56
BH0453 - [On 060324 discussed DOD review of SDS support for program
BH0454 - management. ref SDS 53 3K56
KM Guy Developed Several Knowledge Banks at Company PW Attorney Alto
BS0401 - ..
BS0402 - KM Guy Developed Several Company Knowledge Banks at PW
BS0405 - Marvin's letter to John 060317 continues...
BS0407 - 7. In PW, A**** "Al" S****** is THE KM guy. He has developed
BS0408 - several knowledge banks (that sort of work) and he has plenty
BS0409 - of depth...he is on vacation until Monday and he is virtual and
BS0410 - he lives in Mesa and he is a terrific teacher...you'll like him
BS0411 - -- what's not to like (?), he is an attorney! He is leading
BS0412 - and pushing state of the art KM within Boeing and, yes, once
BS0413 - again, he is PW. And...I think I'll just cc him on this note.
BS0414 - ; > ]
BS0416 - ..
BS0417 - Legal training helps understand a role for proactive management by
BS0418 - improving conventional practice with "concurrent discovery, as related
BS0419 - on 960620. ref SDS 15 1101
BS0421 - ..
BS0422 - If Al is the KM expert at PW, why is another study starting from
BS0423 - scratch at PW, and with someone who has no experience with KM,
BS0424 - indicated by John's letter earlier today? ref SDS 0 IU9W
BS0426 - ..
BS0427 - Would be helpful to compare work product in Al's "knowledge banks"
BS0428 - with SDS records for useful "knowledge."
BS0430 - ..
BS0431 - How has Al discovered the "state of the art" in KM? What has Al
BS0432 - studied that distinguishes "information" from "knowledge" management,
BS0433 - or these just different words for the same thing? Has Al attended
BS0434 - professional seminars like the on on 991217 where everybody said they
BS0435 - didn't know enough about knowledge management? ref SDS 21 9030
BS0437 - ..
BS0438 - On 020610 "KM expert" reported SDS does not fit any categories of
BS0439 - "established KM tools, ref SDS 34 5P6J, and further noted on 020822
BS0440 - that all KM tools have failed. ref SDS 36 JT5O Has Al studied all
BS0441 - these tools?
Sharing Information Resisted Human Factor Collaboration Cooperation
C60401 - ..
C60402 - Sharing Information Resisted by Desire Retain Competitive Advantage
C60405 - Marvin's letter to John 060317 continues...
C60407 - 8. Why are you being pointed to me? Well, the most difficult
C60408 - problem to solve in implementing KM (not CM) is the human
C60409 - factor problem...people do not like cooperating with YOU
C60410 - managing THEIR knowledge. And that is what I've been working
C60411 - on since 1996. The tools end of it took about 90 days...no
C60412 - kidding...the rest is the unsolved human factor problem.
C60413 - Information is truly power and, when we get powerful
C60414 - information, we tend to use it while not sharing it. Powerful
C60415 - information keeps you employed. Skills help, information
C60416 - works.
C60418 - ..
C60419 - This is a valid point, and presents a significant knowledge management
C60420 - dilemma, reported for example on 990527. ref SDS 20 1233
C60422 - ..
C60423 - NWO presents the innate competition for rewards and recognition that
C60424 - evicerated collaboration among inventors of the transistor in 1948 at
C60425 - Bell Labs, ref OF 17 FE4O, and cites the HBR article reviewed on
C60426 - 940510 reporting resistance to sharing information that stifles
C60427 - collaboration and cooperation, as Marv relates. ref SDS 5 WH6M
C60429 - ..
C60430 - SDS adds intelligence to information that helps people advance better
C60431 - than the information alone.
C60433 - ..
C60434 - Fear of accountability further drives people to avoid sharing
C60435 - information, illustrated by the record on 050727. ref SDS 44 R36H
Psychologist Worldly About Human Factors People Resist Feedback Crit
CN0401 - ..
CN0402 - Psychologist Referral for Expert on Human Factors KM
CN0403 - Psychologist Worldly About Human Factors in Knowledge Management
CN0406 - Marvin's letter to John 060317 continues...
CN0408 - 9. In Boeing, no one is more worldly about the human factors of KM
CN0409 - than Dr Steven P******* (psychologist). If he isn't in Italy,
CN0410 - he is in PW. Yep. And he used to be M&CT. He is a technical
CN0411 - fellow and smart. He is the closest thing to a KM expert I
CN0412 - have met. ref DRT 7 IU6Y
CN0414 - ..
CN0415 - Psychologist on permenant staff reflects trends in the 90s to help
CN0416 - employees handle conflict from misunderstanding, often caused by
CN0417 - meaning drift, ref OF 4 049O that makes communication the biggest risk
CN0418 - in enterprise, explained in POIMS. ref OF 4 IE6L Major firms hired
CN0419 - psychologists to help improve communication problems, e.g., on 951103.
CN0420 - ref SDS 12 4355 Most eventually gave up on trying to improve
CN0421 - communication, noted by Drucker, reviewed on 931130. ref SDS 3 3851
CN0423 - ..
CN0424 - Feedback is a critical element for strengthening accuracy of
CN0425 - knowledge, shown in POIMS. ref OF 3 0367 However, feedback is often
CN0426 - strongly resisted, explained in NWO. ref OF 11 2670
CN0428 - ..
CN0429 - Equating KM with skillful communications fits the model of mentoring
CN0430 - and facilitating meetings that are helpful presented in Marvin's
CN0431 - letter above. ref SDS 0 4V3F
CN0434 - ..
CN0435 - Marvin's letter to John 060317 concludes...
CN0437 - 10. Before you spend too much time looking outside Boeing, you
CN0438 - might try contacting Al and Steven and soaking them dry of what
CN0439 - they have learned. I would do it on the phone, not e-mail.
CN0441 - ..
CN0442 - Telephone calls and personal direct interview is a strong technique to
CN0443 - elicit candid, spontaneous response. Email yields slightly more
CN0444 - measured, reflective analysis of issues. Calls and email processed
CN0445 - with SDS yield a significant investment of intellectual capital as
CN0446 - shown in this record. All three are helpful for effective research,
CN0447 - accurate understanding, comprehensive recommendations and planning.
Scope KM Research Company Standards Explore Market No KM Experience
D20401 - ..
D20402 - Scope KM Research Company Standards Explore Market
D20403 - Explore Market Company Standards KM Research Scope
D20405 - Received ref DRT 8 0001 letter dated 060317 from John answering
D20406 - Marv's letter on 060315 asking about scope of KM research, and
D20407 - John's experience with KM, per below. ref SDS 0 IV8P
D20409 - 1. I asked the source of the request, and we are "free to explore
D20410 - the market". ref DRT 8 0001
D20412 - ..
D20413 - 2. Some background: I've been asked to gather some info about how
D20414 - we'd market our tools or expertise of those tools to other
D20415 - companies. ref DRT 8 IU9W
D20417 - ..
D20418 - 3. I have zero KM experience, and that's why I hesitated
D20419 - contacting the experts (as yourself) first, waiting until I
D20420 - thought I had enough understanding of the area and the
D20421 - requirements (which have also changed a bit). ref DRT 8 PSWQ
D20423 - ..
D20424 - John reported in his letter on 060223 that he is new to the company
D20425 - and to KM. ref SDS 0 IW4U In a letter on 060315, Marv asked about
D20426 - John's KM experience. ref SDS 0 IV9S
D20428 - ..
D20429 - In a response to this letter, shown above, Marvin advises that Al is a
D20430 - company KM expert who works in PW. This invites a question, per
D20431 - above. ref SDS 0 757M
D20434 - ..
D20435 - KM Research Only One of Several Unrelated Projects John Working
D20438 - John's letter to Marvin 060317 continues...
D20440 - 4. I'm working several unrelated projects at once, so my goal was
D20441 - to gather as much rough info quickly, wait for it to come in,
D20442 - digest it, and perhaps do a mid-course correction (or a few) of
D20443 - the goals. ref DRT 8 BW7I
D20445 - ..
D20446 - This aligns with call to John this morning, per above. ref SDS 0 IF5F
D20448 - ..
D20449 - John's letter to Marvin 060317 continues...
D20451 - 5. I'd like to talk soon, per your suggestion, now that I
D20452 - understand a bit more. I'm going to be here today (Friday) and
D20453 - Monday, on travel Tues, Wed, Thurs, and back on Friday.
D20454 - ref DRT 8 IU5R
D20456 - ..
D20457 - This responds to Marv's suggestion to get information on company KM
D20458 - capabilities by telephone. ref SDS 0 IV9S
D20460 - ..
D20461 - John's letter to Marvin 060317 continues...
D20463 - 6. Below is another summary, ref DRT 8 IU5W, of the latest
D20464 - incarnation. ref SDS 0 IV30
D20466 - ..
D20467 - 7. Summary
D20469 - We are looking for Knowledge Management (KM) tools and
D20470 - processes which have been found to be critical for the
D20471 - successful performance of a NCO company, or are needed for
D20472 - successful performance on a NCO contract. These tools could be
D20473 - added to a LSI's resources for managing a SoS, and would help
D20474 - us get better at what we do, i.e., help engineers get smart in
D20475 - an area or help a SME have deeper understanding of tools.
D20476 - ref DRT 8 IV30
D20478 - ..
D20479 - This mostly restates the list in John's letter to Marv on 060223.
D20480 - ref SDS 0 IW33
D20482 - ..
D20483 - John's letter to Marvin 060317 continues...
D20485 - 8. These should be KM tools which you feel are as fundamental to a
D20486 - NCO environment as a fax machine, computer, or printer are
D20487 - critical in a modern office environment and may include tools
D20488 - as well as derivative products. ref DRT 8 IV3X
D20490 - ..
D20491 - 9. We are also interested in KM IP held by subcontractors which we
D20492 - have ownership over (i.e., Boeing paid for the IP development),
D20493 - and in "desired" tools which may not be at Boeing yet,
D20494 - regardless of whether they adhere to Boeing standards or not.
D20495 - ref DRT 8 IV4T
D20497 - ..
D20498 - John's letter to Marvin 060317 continues...
D20500 - 10. The information that I'm collecting will be used in Phantom
D20501 - Works to promote Boeing's capabilities to Program Managers and
D20502 - Business Developers. ref DRT 8 IV5P
D20504 - ..
D20505 - This is the explanation of scope in John's letter dated 060308 and
D20506 - received on 060309. ref SDS 48 LN47
D20508 - ..
D20509 - Response to these questions for SDS was submitted to John on 060314.
D20510 - ref SDS 51 FF5R
D20512 - ..
D20513 - John's letter to Marvin 060317 continues...
D20515 - 11. Specifically, we would like to find out about the KM tool /
D20516 - process:
D20518 - Name of tool, what it does, in what processes is it used;,
D20519 - ref DRT 8 IV5U;
D20521 - ..
D20522 - Brief history including who / where developed, eg, COTS or
D20523 - internally developed;, ref DRT 8 V23L;
D20525 - ..
D20526 - Is it currently deployed, under development, or obsolete?
D20527 - ref DRT 8 N33O
D20529 - ..
D20530 - Level of success which it accomplishes tasks, importance to
D20531 - overall process;, ref DRT 8 TN5U;
D20533 - ..
D20534 - Is it proprietary or export controlled? ref DRT 8 QO5O
D20536 - ..
D20537 - Is the data / knowledge it generates proprietary or export
D20538 - controlled? ref DRT 8 QO62
D20540 - ..
D20541 - If new intellectual property is involved, what is it and who
D20542 - owns it? Patents granted, pending? ref DRT 8 TN64
D20544 - ..
D20545 - Connection to past / present / future product lines;,
D20546 - ref DRT 8 QO70;
D20548 - ..
D20549 - What other innovative uses might be possible? ref DRT 8 QO73
D20551 - ..
D20552 - 12. Additionally, I'd appreciate any references to other Boeing KM
D20553 - tools or expertise not commonly known. ref DRT 8 IV7R
Telecon Planning Be Prepared Review John's KM Experience Scope Resea
DH0401 - ..
DH0402 - Telecon Planning Be Prepared Questions John's KM Experience
DH0404 - Received ref DRT 4 0001 letter dated 060315 from Marv answering
DH0405 - John's letter on 060314 asking for feedback on a list showing the
DH0406 - scope of John's research on KM. ref SDS 0 IV4R
DH0408 - ..
DH0409 - Marv says...
DH0411 - 1. It appears you have been asking all around the company...I keep
DH0412 - getting notes as to why you are not asking me. Before we talk,
DH0413 - you might visit with your management to explore how much does
DH0414 - your organization want to adhere to Boeing standards or to be
DH0415 - free to explore the market. You will need the answer when we
DH0416 - first talk. ref DRT 4 0001
DH0418 - ..
DH0419 - Scope of John's KM research is listed in part in the letter on 060314.
DH0420 - ref SDS 0 IW5R Marv requests clarification.
DH0422 - ..
DH0423 - Would be helpful to see a written company "standard" on KM. He notes
DH0424 - on 060317 there are no organizations using NCO, ref SDS 0 IT5R, and
DH0425 - that "mentoring" is the best KM tool. ref SDS 0 4V3F What else is on
DH0426 - the list, i.e., what is second best, third...?
DH0428 - ..
DH0429 - Marvin's letter to John 060315 concludes...
DH0431 - 2. I'm wondering about your KM background. Could you give an
DH0432 - overview of your KM experience? And, as you might guess per my
DH0433 - Feb. 23rd note, we should talk on the phone. ref DRT 4 IV9S
DH0435 - ..
DH0436 - John's letter on 060223 reported that he is new the company and to KM.
DH0437 - ref SDS 0 IW4U
DH0439 - ..
DH0440 - Marv's response also on 060223 proposed telecon communication, rather
DH0441 - than email. ref SDS 0 IW7Q
DH0443 - ..
DH0444 - John's letter on 060223 says he is ready to "talk intelligently,"
DH0445 - suggesting he has in mind a telecon, ref SDS 0 IV6R, as Marv proposes.
Talk Intelligently Study Experience Have Yielded Alignment to Unders
E50401 - ..
E50402 - Be Prepared Talk Intelligently Purpose of SDS Precision Access
E50403 - Study Research Grow Knowledge Align Cause Effect Work Intelligently
E50405 - Received ref DRT 3 0001 letter dated 060314 from John answering
E50406 - Marv's letter on 060223 asking for the purpose of KM research, per
E50407 - below, ref SDS 0 IW7Q, and saying...
E50409 - 1. Well, in my stumbling around on the KM topic, I have narrowed
E50410 - down what is desired by my group. ref DRT 3 0001
E50412 - ..
E50413 - 2. I'm wondering if you could read the items below, ref SDS 0
E50414 - IW33, and let me know what you think. How closely does this
E50415 - align with what you are already collecting, etc.? ref DRT 3
E50416 - IV5W
E50418 - ..
E50419 - John's question align with SDS support for working intelligently using
E50420 - "alignment" as the primary business "metric" of accuracy for daily
E50421 - communication, called out in POIMS. ref OF 6 1106
E50423 - ..
E50424 - John's letter to Margin 060314 continues...
E50426 - 3. I think that I can talk with you a bit more intelligently now
E50427 - that I've done some initial research. ref DRT 3 R56M
E50429 - ..
E50430 - Competitive advantage to "talk intelligently" reflects the purpose of
E50431 - SDS to construct links that "connect the dots" associating cause and
E50432 - effect. This fits the model of NCO cited in John's letter today to
E50433 - Marv, ref SDS 0 IT5V, and yields "knowledge" from learning refined by
E50434 - experience. John's pause from 060223 until today permitted research
E50435 - and study to "be prepared" for conducting an effective telecon with
E50436 - Marv. SDS is designed to make this "Knowledge Management" work
E50437 - faster, better, and cheaper, i.e., more efficient and productive, as
E50438 - related on 950327. ref SDS 8 8822
E50440 - ..
E50441 - Research on 000307 found that the scope of "NCO" presented by John in
E50442 - his letter on 060317 (see again, ref SDS 0 IT5V) is what some folks
E50443 - call "Knowlege Management" and is a lot of hard work using
E50444 - conventional tools, ref SDS 22 5182 which people often resist
E50445 - performing, reported by Marv, also, on 060317. ref SDS 0 IT5R SDS
E50446 - helps solve the problem reported in the study on 960205 that 70% of
E50447 - the day is wasted in unproductive meetings, because people are not
E50448 - prepared. ref SDS 13 5222
Purpose Phantom Works Knowledge Management Research Tools for NCO Kn
EM0401 - ..
EM0402 - Purpose Phantom Works Knowledge Management Research Tools for NCO
EM0403 - Knowledge Mangaement Research Find Tools Critical NCO Company
EM0404 - NCO LSI SoS Productivity Tools Purpose of KM Research Project
EM0406 - Follow up
EM0408 - John's letter to Marvin 060314 continues...
EM0410 - 4. Summary of what is desired for KM catalog, ref DRT 3 IW33
EM0412 - 1. We are looking for KM tools and processes which have been
EM0413 - found to be critical for the successful performance of a
EM0414 - NCO company, or are needed for successful performance on a
EM0415 - NCO contract. These could be added to a LSI's box of tools
EM0416 - for the management of a SoS. ref DRT 3 IW33
EM0418 - ..
EM0419 - Tools for performing NCO contracts aligns with John's comment during
EM0420 - the call today that the company seeks tools for competitive advantage
EM0421 - by improving management. ref SDS 0 3K5H This requires increasing
EM0422 - productivity of communications described in John's letter today
EM0423 - explaining goals for NCO work, and reported above. ref SDS 0 IT5V
EM0425 - ..
EM0426 - John submits another summary of KM research scope in a follow up
EM0427 - letter to Marv dated 060317. ref SDS 0 IU5W
EM0429 - ..
EM0430 - In a reply, Marv asks about the meaning of LSI and SoS, ref SDS 0
EM0431 - IT9Y, and further notes that no organization has implemented NCO.
EM0432 - ref SDS 0 IT5R
EM0434 - ..
EM0435 - In a subsequent letter, John provides descriptions for acronyms,
EM0436 - ref SDS 0 IT4R, and indicates that "NCO" means Network Centric
EM0437 - Organization, which turns out to have elements of "organizational
EM0438 - memory" supported by SDS. ref SDS 0 IT5V
EM0440 - ..
EM0441 - John's letter to Margin 060314 continues...
EM0443 - 2. Looking for KM tools which are as fundamental to a NCO
EM0444 - environment as a fax machine, computer, or printer are
EM0445 - critical in a modern office environment. This would
EM0446 - include tools as well as derivative products. ref DRT 3
EM0447 - IW4R
EM0449 - ..
EM0450 - POIMS explains that adding effective "metrics" to communication is as
EM0451 - fundamental as adding literacy to orality. Similarly, "intelligence"
EM0452 - added to information is as fundamental as adding accounting to
EM0453 - business.
EM0455 - ..
EM0456 - NCO seems related in some settings to telecom networking technologies
EM0457 - for command control of daily work, per research above, ref SDS 0 0E4K,
EM0458 - following John's letter on 060317 explaining application in this case.
EM0459 - ref SDS 0 T46J
Goals KM Research Find Technology Easily Deployed and Easily Used To
F30401 - ..
F30402 - Communicate Better Work Intelligently Deeper Understanding
F30403 - Easily Deployed and Easily Used Tools for Knowledge Management
F30406 - John's letter to Margin 060314 continues...
F30408 - 3. We want easily deployed and easily used tools which will
F30409 - help us get better at what we do, i.e., helps engineers get
F30410 - smart in an area. This might also be used by a SME for
F30411 - deeper understanding of tools. ref DRT 3 IW4W
F30413 - ..
F30414 - SDS extends the power of alphabet technology, and is as easy to deploy
F30415 - and use.
F30417 - ..
F30418 - Like alphabet technology that is fast and flexible for constructing
F30419 - information anywhere anytime, SDS makes converting information into
F30420 - knowledge fast and easy for anytime, anywhere intelligence support, as
F30421 - reported on 971021. ref SDS 17 X6TS Also, like alphabet technology
F30422 - that requires training and experience using tools for the information
F30423 - age in the 20th century, SDS requires training and experience to
F30424 - retool skills for Knowledge Management in the 21st century.
F30426 - ..
F30427 - With training and experience people can produce a record like this
F30428 - using the eight (8) steps of Communication Metrics listed in POIMS,
F30429 - ref OF 6 685K, 1000% faster than with conventional information
F30430 - technology. As a result, for people untrained and inexperience using
F30431 - SDS, seeing a record like this seems beyond reach, because they nobody
F30432 - produce it with standard Microsoft and related technologies. Gary's
F30433 - experience using SDS the past three (3) years was reported on 040227.
F30434 - ref SDS 39 RH77
Executive Summary Research KM Candidate Evaluation Tools Rate Gems E
FK0401 - ..
FK0402 - Executive Summary Candidate Tools Rate Evaluation Gems Essential
FK0403 - Gems Essential Nice to Have Summarize Evaluation of Technologies
FK0406 - John's letter to Margin 060314 continues...
FK0408 - 4. Executive summary: 3 - 4 page introduction. Appendix shows
FK0409 - detailed listing of tools with links to web sites, and
FK0410 - categorized as: gems, essential for NCO, or nice to have.
FK0411 - ref DRT 3 IW5R
FK0413 - ..
FK0414 - 5. Also interested in subcontractors which have IP in a
FK0415 - "holding pattern", i.e., "IP held by subcontractors which
FK0416 - we have control over (i.e., we paid for the IP and it isn't
FK0417 - in the public domain). How to find this? Contracts
FK0418 - office? ref DRT 3 IW5W
FK0420 - ..
FK0421 - 6. Do we want to include "desired" tools which may not be at
FK0422 - Boeing yet, if people mention them? Yes, but not
FK0423 - commercial products. Perhaps have them indicate if there
FK0424 - is a commercial analog? ref DRT 3 IW6S
FK0426 - [...above Marv requests clarification on scope of KM
FK0427 - research - limited to Boeing standards, or explore the
FK0428 - market? ref SDS 0 FR5K
FK0430 - ..
FK0431 - This part of the research project should consider the history of past
FK0432 - efforts to use technology for improving communication, management,
FK0433 - productivity, and earnings. Marv's letter today reports there are no
FK0434 - NCO companies, ref SDS 0 IT5R, and no KM experts. ref SDS 0 IU3S
FK0435 - There is a lot of evidence this is essentially true, shown by case
FK0436 - study on 020504, ref SDS 32 NS6F, and supported by an earlier study on
FK0437 - 011003. ref SDS 27 QX8Q
FK0439 - ..
FK0440 - Accordingly, many, many people have worked this problem and failed.
FK0441 - The threshold question should be to find tools and methods that
FK0442 - advance the quality of work product accomplished by other means for
FK0443 - helping people "be prepared" to work intelligently, as related in
FK0444 - John's letter on 060314. ref SDS 0 IV4R
FK0446 - ..
FK0447 - For example, on 060223 John wrote to Marv saying he is new to the
FK0448 - company and new to KM. ref SDS 0 IW4U On 060315 Marv writes to John
FK0449 - after several intervening letters asking for John's KM background.
FK0450 - ref SDS 0 IV9S This illustrates the core problem to solve by finding
FK0451 - tools that provide command and control of a complex and expanding
FK0452 - record of daily working information. The source of these tools is
FK0453 - irrelevant. Command and control of the work through command and
FK0454 - control of the daily record is essential, as discussed in POIMS.
FK0455 - ref OF 7 1113
Telecon Proposed to Answer Questions on Knowledge Management Website
G00401 - ..
G00402 - Telecon Launch Research Company Knowledge Management Capabilities
G00404 - Received ref DRT 2 0001 letter dated 060223 from Marv responds to
G00405 - John's letter asking questions about the company website on
G00406 - Knowledge Mangaement, ref SDS 0 IW9T, and says...
G00408 - 1. Whoa! You have been given quite the assignment. I think the
G00409 - best way for us to go forward would be to talk on the phone.
G00410 - I'm kinda booked today..tomorrow or Monday would be
G00411 - great...doable? ref DRT 2 0001
G00413 - ..
G00414 - 2. Also: The company is so large, it is usually helpful to start
G00415 - your note with "I work in the [787 program doing finance]" or
G00416 - something like that. Different programs are given different
G00417 - priorities in most of our minds...including yours in the
G00418 - future. So, where do you work and what do you do? ref DRT 2
G00419 - IW8R
G00421 - [...above, on 060314 John responds to Marv's letter on
G00422 - 060223. ref SDS 0 IV4R
Questions Company Knowledge Management KM Website for Research Assig
GG0401 - ..
GG0402 - Questions on Company KM Website for Research Assignment
GG0403 - John New to Company New to KM Assigned Research Company KM Ability
GG0404 - New to KM New to Company Assigned to Research KM to Advance Company
GG0406 - Received ref DRT 1 0001 letter dated 060223 from John and sent to
GG0407 - Marv, saying...
GG0409 - ..
GG0410 - 1. I'm looking through your knowledge management site and am
GG0411 - impressed with how extensive it is. ref DRT 1 0001
GG0413 - ..
GG0414 - On 030624 review of company KM website also led to calling Marv for
GG0415 - guidance on theories, practices and tools supported. ref SDS 37 QE5M
GG0417 - ..
GG0418 - John's letter to Margin 060223 continues...
GG0420 - 2. I've been assigned a task to try to find as many knowledge
GG0421 - management tools and capabilities within Boeing as possible.
GG0422 - I'm new to KM and have a bunch of other tasks going, so really
GG0423 - have limited time to work this. On top of that, I'm very new
GG0424 - to the company (a few months) and am struggling to just
GG0425 - understand the organization's structure. ref DRT 1 IW4U
GG0427 - ..
GG0428 - 3. So, a few questions to you, if you'd be kind enough to help
GG0429 - out:
GG0431 - ..
GG0432 - Marv responds proposing initial telecon, and asks for business unit
GG0433 - identification. ref SDS 0 IW7Q
GG0435 - ..
GG0436 - John's letter to Margin 060223 continues...
GG0438 - 1. How up-to-date is the site in listing currently available
GG0439 - and older KM tools and capabilities?
GG0441 - ..
GG0442 - 2. Is it actively maintained?
GG0444 - ..
GG0445 - 3. How do you gather new material to put on the site.
GG0447 - ..
GG0448 - 4. How much KM stuff in Boeing do you think slips through and
GG0449 - is not indexed by your site?
GG0451 - ..
GG0452 - 5. I saw some from Rocketdyne, how complete are the listings
GG0453 - of legacy systems and acquired companies' capabilities?
GG0455 - ..
GG0456 - 6. In what areas could the site be improved or is incomplete?
GG0458 - ..
GG0459 - 7. Do people just know to list their work on your site or are
GG0460 - there people working in a vacuum?
GG0462 - ..
GG0463 - 8. Do you have any pointers to things not listed yet, that I
GG0464 - could pursue?
GG0466 - ..
GG0467 - 4. Thanks,
Correspondence 7 Letters Received Confirm KM Research Assignment Und
GO04 - 1545
GO0501 - ..
GO0502 - SDS Background Endorsements USACE DOD Communication Metrics
GO0503 - Confirm Received Correspondence on KM Research for John's Assignment
GO0505 - Submitted ref DIT 1 0001 with initial impressions on discussion points
GO0506 - in correspondence John submitted today, per above. ref SDS 0 DX5O
GO0508 - 1. Thanks for keeping me in the loop, ref DIT 2 0001, per your
GO0509 - letter today transmitting the record on your project.
GO0510 - ref SDS 0 DX5O,
GO0512 - [On 060401 received flyer from John Maloney and submitted
GO0513 - to John Refling for his research on KM capabilities.
GO0514 - ref SDS 55 IM9Y
GO0516 - ..
GO0517 - 2. On 030624, I talked to Marv just a bit about SDS. We largely
GO0518 - agree on the nebulousness of KM, per se, just because the term
GO0519 - has become solely marketing hype. I also agree that
GO0520 - transformation from what folks are doing now using IT that is
GO0521 - familiar and comfortable, to something more robust like SDS
GO0522 - presents a cultural challenge. It was a big challenge to
GO0523 - switch from direct current to alternating current in the 1890s.
GO0524 - It was an even bigger switch from orality to literacy in 400
GO0525 - BC. But it was worth it, even though everybody resisted in the
GO0526 - beginning. ref DIT 2 G17T
GO0528 - ..
GO0529 - 3. Your inclination to focus on something narrow like "contract
GO0530 - management" to implement DOD requirements for "documentation,"
GO0531 - offers a path to test out cost savings and acceptability. If
GO0532 - you save the government and Boeing a lot of money, then people
GO0533 - will accept it. ref DIT 2 G18U
GO0535 - ..
GO0536 - 4. Just for fun, here are a couple of letters from government
GO0537 - managers who have worked with SDS and comment on "cultural
GO0538 - acceptability", ref DIT 2 G19R (note SDS is the tool for
GO0539 - performing Com Metrics). ref DRP 4 5543
GO0541 - ..
GO0542 - This supplements the list of projects where SDS has been used,
GO0543 - submitted earlier, per above. ref SDS 0 K14G
GO0545 - ..
GO0546 - Letter to John concludes...
GO0548 - 5. I think this fits the tenor of your discussions with Marv and
GO0549 - others. ref DIT 2 G14P