THE WELCH COMPANY
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S U M M A R Y


DIARY: May 24, 1994 08:13 AM Tuesday; Rod Welch

Received article on new mangement model, TQM ideas.

1...Summary/Objective
..........Key words
..........Feel Good Management
2...Networks Enable Systems Holistic Teamwork Collaboration
3...Holistic Thinking Left Right Brain Avoids Linear Cause Effect Chains
4...Creativity Team Wisdom Holistic Network Collaboration Complex Problems
5...Complex Problems Solved by Holistic Network Collaboration Team Wisdom
.....Successive Principal
.....Making More Money
6...TQM & Feel Good Management
.......Cannot Build Job with Conversation


..............
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CONTACTS 

SUBJECTS
Personnel, Training, Management Skills
Management productivity & Teamwork, TQM
Project Planning & Oversight
Decision Analysis
PM, Trends, Changes, Innovations
Methods (e.g. MBO, TQM, CPM)
Teamwork, Cultural Diversity
Re-Engineer Project Management
Project Management Trends, Changes,
Automation Trends
Feel Good Management

1513 -
1513 -    ..
1514 - Summary/Objective
1515 -
151501 - Follow up ref SDS 5 0000
151502 -
151503 - Russ Archibald and a colleague, advance a "new management model" that
151504 - uses automated "fuzzy logic" rather than deterministic calculations
151505 - for CPM and Cost control, per ref OF 5 line 73.
151507 -  ..
151508 - The new model combines "teamwork" principals with automated networks,
151509 - ref OF 7 0000 239.
151511 -  ..
151512 - Seems like a "reengineer", TQM approach.  Follows
151513 - up prior work on leadership accomplishing change through "commitment,"
151514 - reviewed on 930216. ref SDS 3 6388
151516 -           ..
151517 -          Key words
151518 -
151519 -          Risk, holistic, teamwork, systems thinking, Successive
151520 -          Principal, Bayesian statistical laws
151522 -      ..
151523 -     They recommend greater effort be given to quantify indefinite
151524 -     risks (what they call "uncertainty and change") using decision
151525 -     mathamatics (Bayesian statistical laws, also note 2) that is more
151526 -     easily applied with computer software, per ref OF 7 line 132, and
151527 -     at ref OF 7 line 271.
151529 -      ..
151530 -     The authors' call for using risk analysis software supported by
151531 -     Forrest C.  Six in his article reviewed on 940523. ref SDS 5 0001
151532 -
151533 -          History is repleat with instances where leadership fails not
151534 -          because of inaequate notice of risks, but rather out of fear
151535 -          and hope, risks were ignored, i.e. long term interests were
151536 -          sacraficed in order to attain immediate gratification.  This
151537 -          tension is endemic to all human activity.  When it appears
151538 -          your job, or company or any fundamental interest is at risk,
151539 -          hope prevails over caution, i.e. "...he threw caution to the
151540 -          wind."
151541 -
151542 -              There is even an argument to be made that knowing all the
151543 -              risks would paralyze all activity.  If we cost every
151544 -              contingency, life appears too forbodding to try.
151546 -           ..
151547 -          Feel Good Management
151548 -
151549 -          On the other hand, if things are going well and there is
151550 -          ample financial (and therefore emotional) cushion to evaluate
151551 -          and respond to risk, "feel good" management imperatives tend
151552 -          to preclude investing the time to evaluate a course of action
151553 -          that a decision maker "feels" like making.  During this time,
151554 -          risk seems surmountable, even if failure occurs, so personal
151555 -          gratification prevails.
151557 -           ..
151558 -          The window of opportunity for investing (i.e. using sound
151559 -          management practice) is the period between serious peril and
151560 -          comfortable financial cruising.  Within an organization, this
151561 -          perspective can vary between groups, individuals and from day
151562 -          to day.
151564 -           ..
151565 -          Feel Good management is discussed in POIMS, PMI paper at ref
151566 -          OF 2 line 621.  See also  ref SDS 1 line 151, and Cal Tech
151567 -          seminar at ref SDS 2 line 377, Asilomar seminar on Murphy's
151568 -          Law that results from feel good management, ref SDS 6 line
151569 -          226.
151570 -
151571 -
151573 -  ..
151574 - Russ and his colleage cite "artificial" boundaries between projects
151575 - and their environments. ref OF 5 Q162  They list:
151576 -
151577 -                   Political          Bureaucratic
151578 -                   Technical          Cultural
151579 -                   Functional         Mental
151580 -                   Economic
151581 -
151582 -
151583 -
151584 -
1516 -

SUBJECTS
Networks Enable Systems Thinking Teamwork Collaboration Holistic Thi

3203 -
320401 -  ..
320402 - Networks Enable Systems Holistic Teamwork Collaboration
320403 - Holistic Thinking Left Right Brain Avoids Linear Cause Effect Chains
320404 - Creativity Team Wisdom Holistic Network Collaboration Complex Problems
320405 - Complex Problems Solved by Holistic Network Collaboration Team Wisdom
320406 -
320407 - Follow up ref SDS 3 8998.
320408 -
320409 - Senge's ideas are presented, ref OF 5 0276, on holistic thinking using
320410 - intuition for problem solving, ref OF 5 Q194; total team wisdom, fuzzy
320411 - logic and probabilistic methods replace linear cause and effect
320412 - analysis. ref OF 5 QD7M  This supplements review on 930216 of Senge's
320413 - ideas for a "learning organization." ref SDS 3 8998
320414 -
320415 -        [On 960227 meaning of knowledge and wisdom were reviewed.
320416 -        ref SDS 7 KQ95 and ref SDS 7 7330
320418 -         ..
320419 -        [On 011102 organizational learning developed by Senge
320420 -        antecedent to Knowledge Management based on studies of building
320421 -        aircraft during WWII, and later an article published in 1962
320422 -        that won a Nobel Prize on improving productivity through
320423 -        learning and experience. ref SDS 9 M25K
320425 -         ..
320426 -        [On 040312 holism is a method in quantum mechanics uses
320427 -        probabilistic mathematics for calculations in the subatomic,
320428 -        microscopic world, ref SDS 10 824J, and reduces to the locality
320429 -        principle of cause and effect in the macro world of everyday
320430 -        life. ref SDS 10 MN3N
320432 -  ..
320433 - Authors present creativity in project management requires teamwork
320434 - among people with diverse skills collaborating through planning and
320435 - systems thinking.  The combination of collaboration and communication
320436 - solves complex problems with the total wisdom of the project team.
320437 - ref OF 5 VK3H
320439 -         ..
320440 -        [On 040620 Knowledge Management (KM) seminar in New York
320441 -        proposes substituting holistic "authentic conversation,"
320442 -        ref SDS 11 UD7G, for linear, mechanistic thinking. ref SDS 11
320443 -        K47Q; may overlook scientific practice reviewed on 940312 of
320444 -        reducing quantum mechanics to the locality principle of
320445 -        causality at the macro level of daily life. ref SDS 10 R44N
320447 -  ..
320448 - Weak execution of complex plans by diverse organizations and teams can
320449 - be strengthened by networks. ref OF 5 URQY
320450 -
320451 -        [On 990625 Fortune article reports that executives who are
320452 -        successful executing the work write down understandings from
320453 -        meetings and calls, ref SDS 8 0460, and that executives who are
320454 -        weak on execution, fail to execute this common sense practice,
320455 -        because they don't feel like it. ref SDS 8 4914
320457 -  ..
320458 - Authors argue that "team" communicating and planning via networks,
320459 - transcend traditional boundaries of spheres of influence. ref OF 5
320460 - UP5O
320462 -  ..
320463 - POIMS theory and practice maintains that merely increasing information
320464 - with networks does not enable people to process it into the power of
320465 - knowledge, until technology is added to support intelligence.
320466 - ref OF 2 5820
320468 -  ..
320469 - The authors call for "holistic" thinking to apply a "new logic" based
320470 - on ideas by Senge, to see inter-relationships rather than linear
320471 - cause-effect chains, and to see "processes of change" rather than
320472 - snapshots, which is, also, called:
320473 -
320474 -                        systems thinking
320475 -
320476 - ...which views a project as a whole process creating its specified
320477 - products or results. ref OF 5 0276
320478 -
320479 -         [On 040312 lectures on 21st century science explain "systems
320480 -         theory" applies causual feedback loops. ref SDS 10 X89I
320482 -          ..
320483 -         [On 040620 Knowledge Management (KM) seminar in New York
320484 -         proposes substituting "authentic conversation," ref SDS 11
320485 -         UD7G, for linear, mechanistic thinking. ref SDS 11 K47Q
320487 -  ..
320488 - How this is different from building a bridge 50 years ago, building a
320489 - steel plant 100 years ago, or the pyramids 4000 years ago?
320491 -      ..
320492 -     Holistic thinking supports Senge's idea to use the whole brain,
320493 -     intuition and logic, so that "Eventually, reintegrating reason and
320494 -     intuition may prove to be,... a powerful source of help."
320495 -     ref OF 5 Q194
320496 -
320497 -          What though is to be re-integrated?
320499 -           ..
320500 -          The brain has been and will continue to integrate intuition
320501 -          and logic, automatically.  We cannot stop it.  What it cannot
320502 -          see "logically" it intuits something to get by.  Religion
320503 -          seems to have eminated from this integration, see NWO.
320504 -          ref OF 3 4723
320505 -
320507 -      ..
320508 -     Successive Principal
320509 -     Making More Money
320510 -
320511 -     The author's say that systems thinking combined with team
320512 -     planning, as in Lichtenberg's Successive Principle, produces
320513 -     remarkable results. ref OF 7 PP7G  Editor says the "Successive
320514 -     Principal" will be fleshed out in a later issue.
320515 -
320516 -          Presumably productivity is increased by the "Successive
320517 -          Principal."
320518 -
320519 -
320520 -
320522 -  ..
320523 - TQM & Feel Good Management
320524 -
320525 - Authors quote Charan finding that expectations from "vision" and
320526 - "strategy" have not improved productivity, but it is hoped that better
320527 - teamwork using automated networks may yield better results.
320528 - ref OF 7 URQY
320529 -
320531 -        ..
320532 -       Cannot Build Job with Conversation
320533 -
320534 -       These methods do not improve "management" productivity.  They
320535 -       seem appealing because the manager can hire someone to write a
320536 -       vision statement, develop strategy.  They can buy computers, and
320537 -       decision analysis software, and change the organization chart to
320538 -       cross-functional teams, get everyone talking to one another.
320540 -        ..
320541 -       After all of this is done, the phone rings, the documents come
320542 -       rolling in, there are meetings, local and virtual (to get
320543 -       modern).  So far the manager has not done anything different
320544 -       from last year, 10 years ago, or 2000 years ago.  He needs to
320545 -       "understand" connections of causation in what takes place, what
320546 -       has been said, and link it to what has been written, and to
320547 -       organizational objectives.  All of that is still being done in
320548 -       his mind, i.e he just shows up and "pulls the trigger."  He does
320549 -       not have command and control of the record, and so it is
320550 -       spinning out of control, decaying into an avalanch of chaos,
320551 -       commonly called entropy.
320553 -        ..
320554 -       This is evidenced by Nick Centifonti at IBM, Steve Loise at
320555 -       Dinwiddie, Ross at IBM, Mike Icker at Turner, Morris at Chips;
320556 -       none of these people have time for serious analysis of their
320557 -       work.  They need to pass over the rubicon of a manaual world to
320558 -       discover that automated management means the long way around is
320559 -       the short way there.
320560 -
320561 -
320562 -
320563 -
3206 -

SUBJECTS
PMI, Contacts, Archibald, Russell
New World Order needs old time religion
Industry Contacts

3505 -
350601 -  ..
350602 - Russ seems to have retired and gives his new address in Mexico, where
350603 - he can be contacted, ref OF 7 line 313.
350605 -  ..
350606 - Submitted the article on NWO for his comment, via ref DIT 1 line 30.
350607 -
350608 -
350609 -
350610 -
350611 -
350612 -
350613 -
350614 -
350615 -
350616 -
3507 -