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1...Possibly John could offer guidance on refining the message
2...It would help to get a few names of skilled practitioners,
3...What "material" did Dave read, i.e., what is the "it" in his
0201 - Knowledge Management Consortium, In
020101 - Mr. John Maloney; President
0202 - IBM Global Services
020201 - Mr. David J. Snowden
020202 - Director
020204 - Cynefin Centre
Webmail Paperless Office Cost Savings Management Productivity Intellige
Resist Object Click Links Fear Responsibility Notice Burden of Knowledg
Context Chronologies Story Analysis Report History Who What When Where
Transition Culture of Knowledge from Foraging on Information in Garden
Alignment Linking Traceability Original Sources Attribution Intelligenc
Links Reveal Complexity Knowledge Prefer Ignorance, Avoid Responsibilit
Links Psychological Barrier Refuse to Link Claim Too Difficult But Refu
Click Links Objectionable, Takes Time Context Adds Value Command Contro
Print Preferred Avoid Responsibility Online Access to Links
Boggle Mind Prefer Avoid Responsibility Online Links SDS Command Contro
Microcosm Powerful But Complexity Shocking Overwhelming
Knowledge Avoided Ignorance Avoids Accountability
Links Omitted from John's Work Product Delay Obtaining Context Verifyin
Links Refuse Use Anchors Claim Want Addressability Claim Linking Too
Experts KM Refuse to Use Explicit Links in KM Work Product to Help Cr
3217 - ..
3218 - Summary/Objective
321901 - Follow up ref SDS C7 0000, ref SDS C5 0000.
321903 - Received several letters today from John and Dave with feedback on KM
321904 - and SDS. There is a widening gap between calls for new approaches
321905 - that provide context, while omitting links that connect information to
321906 - relevant context. The tools people like are not fast and easy enough
321907 - to support KM within the time people have available. ref SDS 0 6M6G
321908 - John submitted a chart showing popular KM technology and notes that
321909 - SDS does not fit any of the marketing categories. ref SDS 0 DJ86 On
321910 - 020608 Dave Snowden said KM has failed, and John reported that Dave's
321911 - views represent the state-of-the-art for KM. Since SDS is a working
321912 - tool to support Com Metrics, there is a mismatch between the chart
321913 - identifying methods that have failed and SDS that has proven to work.
321914 - ref SDS 0 RJ7O John correctly points out that progenitors often make
321915 - exaggerated claims about their offerings, ref SDS 0 HK4G; he cautions
321916 - against "one-size-fits-all" solutions based on experience with methods
321917 - and tools that have failed. ref SDS 0 WX76 Dave reported this morning
321918 - he has not seen evidence of SDS support for KM. Submitted evidence to
321919 - John and to Dave showing SDS saves time ane money by enabling people
321920 - to work intelligently, creating useful work product. ref SDS 0 EL8G
321921 - and ref SDS 0 KJ6G John's experience with SDS records is the best
321922 - evidence for assessing the difference between other KM offerings and
321923 - SDS. ref SDS 0 ZR4G His advice to continually refine the message and
321924 - explain the purpose of working intelligently is very helpful in
321925 - shortening the lag between creating useful new tools and acceptance.
321926 - ref SDS 0 2K4N Dave Snowden wrote back saying he is not favorably
321927 - impressed with SDS, and asking where SDS has been used in the field to
321928 - help paying customers. ref SDS 0 MV9G His comment on a quote from
321929 - Plato indicates he may have reviewed POIMS. Dave's willingness to
321930 - engage new ideas despite limited time available to the director at
321931 - IBM, shows promise of a good faith review.
321937 - ..
3222 - Progress
322301 - Links to Original Sources Provide Context, Verify Accuracy
322302 - SDS Uniquely Enables Busy People to Provide Context Verify Accuracy
322304 - Follow up ref SDS C7 YL8I.
322306 - Received ref DRT 3 0001 from John today, and, also, ref DRT 1 0001,
322307 - and ref DRT 2 0001 from Dave Snowden, all responding to the letter on
322308 - 020608, ref DIP 6 0001, but without any links to context, called out
322309 - by Dave's paper as a "new approach," ref SDS C7 LY8M, for verifying
322310 - accuracy of representations, and identifying alignment with
322311 - objectives, requirements and commitments, as noted on 020608 reviewing
322312 - John's prior letter, ref SDS C7 ET9K, and called out by management
322313 - standards, reviewed on 950721. ref SDS 13 1740
322315 - ..
322316 - Examples are cited below, as follows....
322318 - ..
322319 - This record suggests........................ ref SDS 0 XT5O
322320 - Incontrovertible propositions............... ref SDS 0 RX6L
322321 - I read it and see no compelling............. ref SDS 0 MV9G
322323 - ..
322324 - Submitted ref DIT 1 0001 responding to John's letter today.
322326 - [On 020618 SDS explicit links overcome attitudes about getting by
322327 - with bad management; making good management fast and easy changes
322328 - attitudes about creating connected record. ref SDS C9 MU6H
322330 - [On 020726 expert engineer and software architect does not provide
322331 - links. ref SDS D2 TV9K
322333 - ..
322334 - [On 020820 Murray Altheim says linking is not part of KM, and
322335 - nobody is using links in email, ref SDS D4 UV6G, because accuracy
322336 - is not important in communication. ref SDS D5 V66I
322338 - ..
322339 - [On 020822 John submits more comments without links, ref SDS D6
322340 - QF5O, but calls for rigorous analysis to understand KM.
322341 - ref SDS D6 IO7G
322343 - ..
322344 - [On 020920 Dave objects to links in correspondence because modem
322345 - is 56K. ref SDS D8 0001
322347 - ..
322348 - Inability to quickly generate connections showing context that add
322349 - value to narrative, reflects the difference between using conventional
322350 - tools that disappoint Dave and others cited in his paper reviewed on
322351 - 020608, ref SDS C7 ZN6I, and using SDS which makes KM fast and easy,
322352 - as seen by this record that has a lot of connections to context,
322353 - called out by Dave's paper describing a 3rd generation of KM.
322354 - ref SDS C7 LY8M
322356 - ..
322357 - [On 020812 KM advocate and educator unable to provide connected
322358 - record within time available using available technology.
322359 - ref SDS D3 TV9K
322361 - ..
322362 - [On 020822 John's letter provides no links, ref SDS D6 QF5O, and
322363 - no analysis, yet calls out for rigorous analysis to understand KM.
322364 - ref SDS D6 IO7G
322366 - ..
322367 - The record showing persistant failure to provide context by people who
322368 - call out for context and work where advanced tools are available and
322369 - are being developed, supports the prior record showing that SDS is a
322370 - unique capability.....
322372 - First observed SDS is unique............ 000425, ref SDS 68 0480 . 000425, ref SDS 63 0480
322373 - Business plan cites SDS unique.......... 000802, ref SDS 81 0004 . 000802, ref SDS 71 0004
322374 - People frustrated want SDS design....... 011208, ref SDS A6 FV5H . 011208, ref SDS 93 FV5H
322375 - No one uses software like SDS........... 010924, ref SDS A2 XT5F . 010924, ref SDS 90 XT5F
322377 - ..
322378 - Since adding context to narrative is a new approach being proposed for
322379 - the 3rd generation of KM, noted by Dave in his paper, it seems likely
322380 - that a warming up period will be needed to transition people from
322381 - existing IT methods to a culture of knowledge, using a new
322382 - professional role discussed on 020608, ref SDS C7 RS6M,
322384 - [On 020726 Tom Munnecke discussed transformation, ref SDS D2 SQ3N,
322385 - and illustrates difficulty creating a connected record.
322386 - ref SDS D2 TV9K
322388 - ..
322389 - USACE reported success using this role for helping people add
322390 - intelligence to daily work. ref DRP 8 6172
322394 - ..
322395 - Objects to Sending Information to Experts Out of Context
322398 - ..
322399 - John says in his letter today...
322401 - I have not cced: David or Patrick, because I have never met these
322402 - people, online or otherwise. To me it is unfair to blindside
322403 - opinion leaders out of context or w/o an existing relationship.
322404 - Jack I know from unrev/ohs (lucky you!). ref DRT 3 N26N
322406 - ..
322407 - John's concern about the benefits of context are recognized in
322408 - the SDS design to support judicious review that enables clear,
322409 - concise, complete communication, explained on 990419.
322410 - ref SDS 45 2601
322412 - ..
322413 - SDS content enables people to quickly drill deeper into the
322414 - context to any degree they wish, as explained on 960620, which
322415 - this feature was developed.
322417 - ..
322418 - It helps to get feedback on where additional context is needed
322419 - so that the record can be fleshed out.
322421 - [On 020708 commented on this in a post script. ref SDS D1
322422 - 2L6H
Attendees Shunned for KM Cluster Seek Participation
340401 - ..
340402 - KM Cluster Conference Shuns Attendees, Seeks Participation
340404 - Follow up ref SDS C7 LY4G.
340406 - This matter is not addressed in John's letter today.
Knowledge Management SDS Does Not Fit Technology Template Graphic PO
Knowledge Manageent Proven Template Technologies Showing Classes of
550501 - ..
550502 - Responsible Leadership Overcomes Ignorance, Fear, Denial
550503 - Proven KM Capabilities Chart Shows What Have Proven to Fail
550504 - KM Proven Capabilities Chart Shows What Have Proven to Fail
550505 - SDS Position in Conventional KM Efforts Challenging to Identify
550507 - Follow up ref SDS C7 N16F.
550509 - John responds to the letter to him on 020608, ref DIP 6 3E6F, asking
550510 - about KM Cluster noticing progress of SDS, POIMS and Com Metrics.
550511 - ref SDS C7 N16F and ref SDS C7 FF4H
550513 - ..
550514 - John says in his letter...
550516 - It is challenging to understand and position "SDS, Com Metrics,
550517 - POIMS or NWO." Can't seem to gather enough from your homepage and
550518 - there really is no place to turn for a succinct and objective
550519 - statement of purpose. Without a search function, white paper,
550520 - value proposition and other basic support mechanisms, it
550521 - impossible to make sense of what the offering is all about.
550522 - ref DRT 3 LU5J
550524 - ..
550525 - John's assessment that SDS is difficult to position in
550526 - relation other programs and methods aligns with Morris'
550527 - comments on 020107, ref SDS B0 M18J, and earlier last year on
550528 - 010924 when Morris said SDS improves management better than
550529 - other methods, ref SDS A2 NK4J, and that nobody uses other
550530 - softare the way SDS is used. ref SDS A2 XT5F
550532 - ..
550533 - [On 071113 Jack Park submitted paper Technologies of
550534 - Cooperation with a comprehensive list of established
550535 - software for Knowledge Management which do not support
550536 - intelligence for converting information into the power of
550537 - knowledge, ref SDS E4 PH43; SDS complements proven
550538 - software by adding support for chronology, context, and
550539 - connection that is missing from proven products.
550540 - ref SDS E4 DY5M
550542 - ..
550543 - Earlier, on 000504 Jack Park observed that SDS and the design
550544 - parameters in POIMS are things people don't talk about, but
550545 - eventually, SDS must be considered because in order to develop
550546 - KM capability people must study what works. ref SDS 70 6082
550548 - ..
550549 - Letter to John explains that SDS improves alphabet technology
550550 - that is not on the list John submits today, ref DIT 1 5T9K,
550551 - discussed further below. ref SDS 0 WX76
550553 - ..
550554 - John continues....
550556 - For example, the attached graphic is one tool used to inventory
550557 - this [KM] space...
550561 - ..
550562 - The offerings listed on this particular exhibit are only those
550563 - that have had a modicum or more of commercial visibility. There
550564 - exists hundreds more in the open-source space. ref DRT 3 5P6J
550566 - ..
550567 - (If you could comment on where you believe "SDS, Com Metrics,
550568 - POIMS or NWO" fit on this proven template, it would be good
550569 - step.). ref DRT 3 QG7I
550571 - ..
550572 - John's description of a "proven template" may be the "black box" that
550573 - Ed Swanstrom mentioned on 000113 was developed by KMCI to evaluate
550574 - knowledge management capacilities. ref SDS 63 3380
550576 - ..
550577 - On 000324 SRI proposed relying on proven tools to avoid "reinventing
550578 - the wheel" for Knowledge Management developing the OHS/DKR project.
550579 - ref SDS 65 JY4F On 000601 Marcello Hoffman, SRI's expert on KM
550580 - reports need to demonstrate ability to perform, and avoid high tech
550581 - tourism. ref SDS 73 1007
550583 - ..
550584 - [On 020822 John submits a letter explaining Groove
550585 - technology offers support for Knowledge Management and is
550586 - unable to name a single product or method on the list today
550587 - that supports Groove. ref SDS D6 QF5O
550589 - ..
550590 - [On 020822 John characterizes products and methods cited in
550591 - the "proven template" as information technology gadgets
550592 - that do not support KM. ref SDS D6 JT5O
550594 - ..
550595 - Submitted ref DIT 1 5S8F to John pointing out that if Dave Snowden is
550596 - correct in his paper on 020501 arguing that KM has failed, reviewed on
550597 - 020608, ref SDS C7 ZN6I, then a chart of "proven" KM capabilities can
550598 - only show what has proven to fail.
550600 - ..
550601 - [On 070913 Jack Park submits additional proven technologies
550602 - to avoid reinventing the wheel of Knowledge Management.
550603 - ref SDS E3 RF3M
550605 - ..
550606 - The template with proven tools for Knowledge Management which John
550607 - submits today, per his letter, ref SDS 0 5P6J, shows that SDS does not
550608 - fit any of the functionality promoted for Knowledge Management...
550610 - ..
550611 - X-business Ecosystems
550612 - Value Networks
550613 - Communities of Practice
550615 - ..
550616 - Ongoing integration of work
550617 - and knowledge Knowledge Exchange
550618 - Knowledge Worker's Desktop Access to Expertise
550620 - PlumTree ShareNet
550621 - Mongoose Discovery
550622 - InfoWorkspace Tacit
550623 - Enginia Sopheon
550624 - LiveLink Clerity
550625 - K-Station Quiq
550626 - Intraspect AskMe
550627 - Kinexa
550628 - Question
550630 - ..
550631 - Documents Instruction
550632 - Enterprise Knowledge Bases E-Learning Spaces
550634 - Autonomy Interwise
550635 - Documentum Blackboard
550636 - Oracle Civiserver
550637 - Verity WebCT
550638 - DocuShare Athenium
550639 - Abridge LearningSpace
550640 - Geneva Experience
550641 - Notes FirstClass
550642 - Wiki Penshare
550644 - ..
550645 - Teamwork Conversation
550646 - Project Spaces Discussion Groups
550648 - Flypaper UBB
550649 - iTeamRoom StuffinCommon
550650 - Prism WebBoard
550651 - Bungo eGroups
550652 - SharePoint OpenTopic
550653 - QuickPlace Motet
550654 - SharedPlanet WebCrossing
550655 - VirtualTeams Preospero
550656 - eRoom Caucas
550657 - eProject Cassiopeia
550658 - Webfair
550660 - ..
550661 - Social Structures Fleeting Interactions
550662 - Website Communities Synchronous Interactions
550664 - InterCommunity VirtualMeeting
550665 - Teamware Plaza ConferenceRoom Communispace
550666 - Pow-Wow BuzzPower IChat CoolBoard
550667 - Marratech Arsdigitia I-Meet TalkCity
550668 - SameTime PeopleLink OneStopMeeting
550669 - NetMeeting
550670 - WebEx
550671 - Centra
550672 - Evoke
550673 - Astound
550674 - PlaceWare
550676 - ..
550677 - [On 020703 received letter from John about a KM conference that
550678 - will present proven methods. ref SDS D0 N16F
550680 - ..
550681 - Positioning SDS in the template John submits today, per above,
550682 - ref SDS 0 5P6J, can be aided by examples of work product using these
550683 - tools and methods. Analysis of cost benefits showing ROI, similar to
550684 - USACE report on Com Metrics, ref DRP 9 0001, is helpful.
550686 - [On 020822 John characterizes products and methods cited in the
550687 - "proven template" as really just simplistic information
550688 - technology gadgets that do not support KM. ref SDS D6 JT5O
550690 - ..
550691 - [On 030406 Ross Armstrong at IBM relates that SDS support is
550692 - different from and does not compete with IBM products for KM.
550693 - ref SDS E0 4C6F
550695 - ..
550696 - [On 030808 Pat Lincoln reported that SDS provides different type
550697 - of support than is being researched at SRI for Knowledge
550698 - Management. ref SDS E1 QR82
550700 - ..
550701 - [On 071113 Jack Park submitted paper Technologies of Cooperation
550702 - with a comprehensive list of established software for Knowledge
550703 - Management which do not support intelligence for converting
550704 - information into the power of knowledge, ref SDS E4 PH43; SDS
550705 - complements proven software by adding support for chronology,
550706 - context, and connection that is missing from proven products.
550707 - ref SDS E4 DY5M
550710 - ..
550711 - Submitted ref DIT 1 0001 on reviewing John's chart that segments KM
550712 - into various areas, per above, ref SDS 0 5P6J, and noticing that John
550713 - is correct in his letter, ref SDS 0 AR55, that SDS does not fit any of
550714 - the things others are developing for KM, that generally relate to
550715 - helping people "collaborate." SDS is used for working every day all
550716 - day long, much like a truck is used by a truck driver. A truck
550717 - leverages physical strength to haul bigger loads farther and faster.
550718 - SDS leverages mental strength to think, remember and communicate
550719 - faster and much more accurately. John noticed SDS advantages and
550720 - success enabling trasformation from information to a culture of
550721 - knowledge, ref DIT 1 PPSW, in a letter to Ed Swanstrom on 000112.
550722 - ref SDS 62 XO3G At the same time, Dave Snowden reports in his paper
550723 - on 020501, which was reviewed on 020608, that IBM's research shows
550724 - that other KM methods have substantially failed. ref SDS C7 ZN6I
550725 - Accordingly, John's comment, also, on 020608 that Dave's paper is the
550726 - state-of-the-art in KM, ref SDS C7 KJ6G, suggests that SDS does not
550727 - fit the mold of failed methods.
550729 - ..
550730 - SDS is designed to aid the management process by lifting the capacity
550731 - to think, remember and communicate, explained in POIMS. ref OF 1 1054
550732 - and ref OF 1 3742
550735 - ..
550736 - SDS Tools Practices Lift Capacity to Think Remember Communicate
550737 - Bush Vision Computers Improve Memory and Management Implemented by SDS
550739 - In 1945 Vannevar Bush proposed using computers to increase
550740 - productivity by improving memory using records management of
550741 - documentation with trails of associations that enable precision
550742 - access. ref SDS 17 H68K SDS integrates time and information
550743 - management to improve basic literacy that lifts capacity to think,
550744 - remember, and communicate, per POIMS. ref OF 1 ER3G and ref OF 1 3742
550745 - Within this framework, the following SDS capabilities are not listed
550746 - in the template John submits today....
550748 - ..
550749 - Alphabet technology...................... ref OF 1 ER3G
550750 - Literacy................................. ref OF 1 ER3G
550751 - Intelligence............................. ref OF 1 0367
550752 - Think Remember Communicate............... ref OF 1 3742
550753 - Management Cycle......................... ref OF 1 1104
550754 - Plan Perform Report...................... ref OF 1 1104
550755 - Intellectual Capital..................... ref OF 1 1101
550756 - Investing Intellectual Capital........... ref OF 1 1101
550757 - Analysis................................. ref OF 1 2300
550758 - Capture the Record....................... ref OF 1 2300
550759 - Story.................................... ref OF 1 2300
550760 - History.................................. ref OF 1 2300
550761 - Organizational Memory.................... ref OF 1 2300
550762 - Concurrent Discovery..................... ref OF 1 6D9K
550763 - Debugging Management..................... ref OF 1 5795
550764 - Organization............................. ref OF 1 1110
550765 - Management by Objective.................. ref OF 1 1110
550766 - Organic Structure of Context............. ref OF 1 1110
550767 - Context Management....................... ref OF 1 1110
550768 - Precision Access......................... ref OF 1 KH8J
550769 - Granular Addressability.................. ref OF 1 KH8J
550770 - Accounting............................... ref OF 1 1110
550771 - Alignment................................ ref OF 1 VL5F
550772 - Audit Trail.............................. ref OF 1 VL5F
550773 - People................................... ref OF 1 1106
550774 - Communciation............................ ref OF 1 1106
550775 - Listening................................ ref OF 1 1106
550776 - Architecture of Human Thought............ ref OF 1 2050
550777 - Span of Attention........................ ref OF 1 2050
550778 - Planning................................. ref OF 1 8535
550779 - Schedule................................. ref OF 1 8535
550780 - Diary.................................... ref OF 1 3O4N
550781 - Integrate Time and Information........... ref OF 1 1104
550782 - Ontology......................... 000221, ref SDS 64 2622
550783 - Knowledge Space.......................... ref OF 1 034J
550784 - Culture of Knowledge..................... ref OF 1 K84L
550786 - ..
550787 - The mis-match between common terms and phrases in POIMS for describing
550788 - SDS, ref SDS 0 HA4H, and common terms in the proven template for
550789 - identifying popular Knowledge Management technology supports John's
550790 - opinion that SDS does not fit anywhere in this field, as it has
550791 - evolved in the marketplace, what John calls the "KM space."
550792 - ref SDS 0 5P6J
550794 - ..
550795 - [On 020822 John characterizes products and methods cited in the
550796 - "proven template" as information technology gadgets that do not
550797 - support KM. ref SDS D6 JT5O
550799 - ..
550800 - POIMS makes the same point. ref OF 1 O87L and ref OF 1 2N3L
550802 - [On 020703 John's letter on KM conference does not indicate support
550803 - for any of the capabilities SDS enables, ref SDS D0 N16F, per
550804 - above. ref SDS 0 FY3I
550806 - ..
550807 - An impression from this listing is that KM is being marketed to
550808 - provide tools and services for people to use the Internet in various
550809 - ways. ref SDS 0 DJ86 "Space" seems to be used in John's letter to
550810 - signify categories of products and services that have gained attention
550811 - in the marketplace. ref DRT 3 5P6J and ref DRT 3 EU8F
550813 - ..
550814 - POIMS explains how SDS enables an effective Knowledge Space,
550815 - ref OF 1 034J, that expands the notion of Knowledge Management to
550816 - strengthen human cognition, i.e., expand span of attention, by
550817 - improving alphabet technology that lifts all boats. ref OF 1 K84L
550819 - ..
550820 - This method does not require the Internet, but the Internet can be
550821 - used to deliver intelligence, as noted on the Welch web site...
550823 - http://www.welchco.com/
550825 - Faster, better, cheaper intelligence anytime, anywhere using the
550826 - Internet and the science of Communication Metrics.
550828 - ..
550829 - Intelligence improves management, saves money, reduces stress.
550831 - ..
550832 - [On 020822 John characterizes products and methods cited in the
550833 - "proven template" as information technology gadgets that do not
550834 - support KM. ref SDS D6 JT5O
SDS Application for Decision Support Need to Continually Refine Messa
Decision Support Accurate Understandings Command Control Record Semio
Maloney, John Suggests Continually Refine Message Refocus Context Res
Message Refine, Refocus Context Restate Purpose to Sell SDS for Com M
Selling Requires Re-state Purpose Refine Message for Com Metrics, Joh
620801 - ..
620802 - SDS Enables Organizational Memory
620803 - Wide as the Waters Requires Refining the Message
620804 - Refine Message of SDS to Augment Intelligence Broad Application
620807 - ..
620808 - John explains...
620810 - Now, if your emphasis is on the narrow-band vertical application
620811 - of management decision support, then that is great. If you have
620812 - arrived at some technical gadgetry and process that advances this
620813 - limited but important KM discipline, then it could be a real
620814 - contribution. It is important to continually refocus the context,
620815 - refine the message and restate the purpose, in order to contribute
620816 - to the overall viability of the ecosystem. ref DRT 3 2K4N
620818 - ..
620819 - John's question about SDS capabilities and added value seems
620820 - troubling in light of his experience with SDS work product
620821 - for over two years. He has direct experience with the SDS
620822 - method of writing a story to analyse information and connect
620823 - it to relevant history, objectives, requirements and
620824 - commitments. On 011105 Jeff Conklin characterized SDS as a
620825 - tremoundous step for organizational memory. ref SDS A5 4S6H
620827 - ..
620828 - On 010916 Eric Armstrong reported nobody can find anything
620829 - using tools and methods everybody likes. ref SDS A1 KA6H
620830 - Later on 011003 Eric said this paralyzes productivity.
620831 - ref SDS A3 EC5N, which reflects a drop in earnings and stock
620832 - prices reported on 001207, where too many people are having
620833 - too many problems. ref SDS 86 V54M Also, on 010916 Eric
620834 - noticed that SDS enables amazing memory with mechanisms that
620835 - obviously work. ref SDS A0 PG6J
620837 - ..
620838 - POIMS explains a process enabled by SDS that leverages human
620839 - intelligence, ref OF 1 6649, and is implemented through Com
620840 - Metrics. USACE reported Com Metrics is effective for saving
620841 - time and money. ref DRP 8 6172 and ref DRP 9 0001
620843 - ..
620844 - SDS emphasis on improving alphabet technology that makes
620845 - people superhuman by lifting the capacity to think, remember
620846 - and communicate. Application is therefore as wide as the
620847 - waters, i.e., used for everything, e.g.,....
620849 - Engineering support............. 990524, ref SDS 48 0876
620850 - Medical management.............. 020403, ref SDS B5 0000
620851 - Fixing the car.................. 000630, ref SDS 78 0000
620852 - Digging a ditch................. 000606, ref SDS 76 HV4F
620853 - Managing enterprise............. 990427, ref SDS 47 7503
620854 - Reading a book.................. 980307, ref SDS 38 0001
620855 - Writing a report................ 950204, ref SDS 11 4995
620856 - Government contracting.......... 020504, ref SDS C2 0001
620857 - Legal analysis.................. 911130, ref SDS 4 5006
620859 - [On 020708 expanded list of examples SDS support.
620860 - ref SDS D1 MZ6O
620862 - ..
620863 - John's suggestion to continually refocus the context, refine
620864 - the message and restate the purpose is helpful. Leadership
620865 - also has a responsibility to help people overcome ignorance,
620866 - fear and denial that enables implementation, noted by Grove,
620867 - reviewed on 980307. ref SDS 39 1660
620869 - ..
620870 - Possibly John could offer guidance on refining the message
620871 - for SDS in order to help people transition from It to a
620872 - culture of knowledge.
620874 - ..
620875 - An interesting challenge is how to create intellectual
620876 - bridges between applications in the market shown by the list
620877 - in the chart John submitted, and the list of SDS
620878 - capabilities, per above. ref SDS 0 EA9I This was raised by
620879 - Stuart Harrow at DCMA on 010730. ref SDS 97 LC5O
SDS POIMS Com Metrics Cannot be Explained by KM Cluster John Maloney
Ecosystem Diverse Practice Methods Techniques Pursued by KM Cluster
Triangulation Business Academia KM Practices Strategy of KM Cluster t
Diversity Law Requisite Variety Prevents KM Cluster from Exercising L
One-size-fits-all Obituary Killer App in Knowledge Management Space N
680801 - ..
680802 - Culture of Knowledge Expands Role of Alphabet for Creating Information
680803 - One-size-fits-all Improvement to Alphabet Technology Enables Diversity
680804 - Diverse Ecosystem Enabled by One-size-fits-all Alphabet Improved by SDS
680805 - Alphabet Technology Enables IT, Improved by SDS for Advancing to KM
680807 - Follow up ref SDS C7 WX76.
680809 - John observes that...
680811 - ..
680812 - Exalted, one-size-fits-all claims are tantamount to an obituary in
680813 - this space. ref DRT 3 EU8F
680815 - "Obituary" is a term that connotes death, lack of success,
680816 - failure to be effective. The most common way of recognizing
680817 - effectiveness is common use. The most common cause of lack
680818 - of use is lack of usefulness over time. If products and
680819 - services do not improve productivity, save time and money,
680820 - then over time they will be replaced by products and services
680821 - that add value, and an obituary will be written for those
680822 - that do not improve productivity, earnings and stock prices,
680823 - as reported on 001207. ref SDS 86 V54M
680825 - ..
680826 - [On 020708 letter to John commending a conference on KM
680827 - planned for 020729 provides work product showing
680828 - application to a wide range of professions and tasks.
680829 - ref SDS D1 MZ6O
680831 - ..
680832 - SDS is used every day, pretty much 24 7, to convert
680833 - information into knowledge. Jeff Conklin, who has worked and
680834 - taught for many years in this field, noted on 011105 that SDS
680835 - is a big step forward because it enables people to produce
680836 - organizational memory. ref SDS A5 4S6H Research on 000425
680837 - shows that other methods cannot do this. ref SDS 68 0480
680839 - ..
680840 - As a result, John's letter today understates the problem
680841 - facing other developers, vendors and practitioners of KM.
680842 - His letter on 020608 says Snowden's paper on 020501 is the
680843 - state-of-the-art in KM, and Dave writes a clear, succinct
680844 - obituary saying KM has substantially failed, ref SDS C7 ZN6I,
680845 - which aligns with a wide range of sources, also shown on
680846 - 020608. ref SDS C7 QV5G This record showing that diversity of
680847 - any-size-fits-someone has been an obituary for KM because
680848 - technology to advance beyond IT is counterintuitive; the
680849 - design is a secret of SDS and without that secret no advance
680850 - is possible, as reported on 000425, ref SDS 68 0480, and
680851 - reviewed again on 011003. ref SDS A3 R18J
680853 - ..
680854 - In other words, since the KM space has failed over many years
680855 - and much investment, it would seem that a breakthrough
680856 - technology is essential to make progress, as discussed with
680857 - Doug Engelbart on 000327. ref SDS 67 9975
680859 - ..
680860 - "Diversity" that people see in multiple vendors and methods,
680861 - exemplified by John's list, shown above, ref SDS 0 5P6J, is
680862 - in fact grounded at the critical level of concept formation,
680863 - analysis and communication in "one-size-fits-all."
680865 - ..
680866 - For example, John's letter today, Dave's paper on 020501,
680867 - this record, and all serious efforts to expand human
680868 - understanding are constructed through the magic of alphabet
680869 - technology for creating an external representation of
680870 - information, which the human mind converts into knowledge by
680871 - adding connections of cause and effect, commonly called
680872 - "experience," explained in POIMS. ref OF 1 ER3G Literacy is
680873 - a "one-size-fits-all" method exemplified by universal use,
680874 - i.e., it is a success because a lot of people use it
680875 - everyday. No one is writing an obituary for alphabet
680876 - technology, per above, ref SDS 0 WX76, because it would be an
680877 - obituary for civilization, i.e., it would destroy the
680878 - foundation for production of diverse products and services
680879 - that people need, like and so want, i.e., care about. On the
680880 - contrary, the culture requires everyone to learn alphabet
680881 - technology beginning at about age six (6), in order to
680882 - possess essential skills the create the diversity that John
680883 - and others promote.
680885 - ..
680886 - The letter to John explains Doug Lenat argues that alphabet
680887 - technology makes people superhuman, ref DIT 1 5T9K, reviewed
680888 - on 010622. ref SDS 95 N668
680890 - ..
680891 - SDS fosters a culture of knowledge by improving the way
680892 - alphabet technology has been traditionally used to convert
680893 - information into knowledge, see POIMS, ref OF 1 ER3G, and
680894 - noted in the letter to John. ref DIT 1 SG6N This improvement
680895 - provides a stronger foundation for creating "diversity" that
680896 - John and Dave advocate, because "knowledge" is a much
680897 - stronger cognitive resource than "information," as reviewed
680898 - on 900303. ref SDS 1 7739 Therefore expanding use of SDS to
680899 - improve IT should increase the ability to expand diversity in
680900 - like manner that the alphabet, i.e., literacy, was an
680901 - explosive technology that enabled civilization to grow by
680902 - improving upon orality, reported on 991108? ref SDS 57 5628
680904 - ..
680905 - The letter to John today explains SDS does not appear on the
680906 - chart John submitted in his letter today, per above,
680907 - ref SDS 0 DJ86, because the alphabet works at a lower level
680908 - of scale to lift the ability to think, remember and
680909 - communicate. Doug Engelbart has noticed that changing the
680910 - scale has dramatic effects on the way things work in the
680911 - world, reviewed on 991222. ref SDS 61 1596 POIMS argues that
680912 - SDS is the first advance on this technology in 2000 years.
680913 - ref DIT 1 E29I The printing press, better paper and ink, and
680914 - more recently wordprocessing and email improve aspects of
680915 - applying alphabet technology, but do not expand on the basic
680916 - process of using bits of data (letters) to construct
680917 - information. Steven Pinker at MIT for example calculates that
680918 - the alphabet enables people to construct 100 million trillion
680919 - different meanings to manage the complexity of existence.
680920 - ref SDS 44 GP2S
680922 - ..
680923 - Improving alphabet technology has proven challenging. Not
680924 - many people discuss this subject, as reported by Cliff Joslyn
680925 - on 000727 (Cliff heads up the KM effort at Los Alamos
680926 - National Lab (LANL)) following a meeting at SRI. ref SDS 80
680927 - 346I Alphabet technology does not appear in John's list of
680928 - KM spaces, per above. ref SDS 0 DJ86, because there has been
680929 - no evident way to improve it. ref DIT 1 5T9K People have
680930 - given up trying to improve communication, because the task is
680931 - too complex, noted by Drucker reviewed on 931130. ref SDS 7
680932 - 3851
680934 - ..
680935 - Letter responding to John says in part....
680937 - ..
680938 - How to manage this complexity, ref DIT 1 M14O, noted by
680939 - Pinker and Drucker, per above? ref SDS 0 1M6H
680941 - ..
680942 - Dave Snowden's paper, cited by John on 020608, ref DIT 1
680943 - H25H, alludes to the possibility that "process" and "flow"
680944 - are important in managing knowledge. ref SDS C7 LX6H and
680945 - ref SDS C7 N46N
680947 - ..
680948 - POIMS explains the inherent "flow" that occurs in human
680949 - intelligence to convert information, ref DIT 1 245O, created
680950 - using conventional alphabet technology, into useful
680951 - knowledge, that is implemented by SDS. ref OF 1 6649
680953 - ..
680954 - There is substantial evidence showing this SDS process works
680955 - to segment narrative into context, ref DIT 1 G56L, and that
680956 - it connects context into chronologies of cause and effect
680957 - that strengthens human reasoning, reported in research on
680958 - 900319. ref SDS 2 0005
Disagree Without Effort to Reconcile Evidence is Willfully Blind
710401 - ..
710402 - SDS Enables Culture of Knowledge by Improving Alphabet Technology
710403 - Eyewash, Hubris, Exaggerated Claims of Developers Deserve Scrutiny
710404 - Disagreement Based on Evidence Advances Understanding, Innovation
710405 - Failure to Recognize, Reconcile Evidence Does Support Disagreement
710408 - ..
710409 - John continues....
710411 - Sadly, the progenitors often make lofty and hubristic claims about
710412 - their offerings. It seems to go with the territory. It compromises
710413 - the holistic and balanced efforts need to propel real progress and
710414 - create lasting value. ref DRT 3 R67L
710416 - ..
710417 - Dave Snowden reported on 020501 that mainstream offerings for
710418 - KM have failed, and John endorsed this opinion in his letter
710419 - on 020608. ref SDS C7 ZN6I The record of failed offerings
710420 - justifies caution about accepting claims at face value. John
710421 - has a lot of experience with SDS records on the Internet that
710422 - does not require reliance on "claims," per se, as shown below.
710423 - ref SDS 0 EL8G Leadership in the KM community can be aided by
710424 - relying on actual experience with SDS, rather than applying
710425 - experience of failed performance by others, noted by Dave
710426 - Snowden.
710428 - ..
710429 - John is correct to caution against over-selling and
710430 - self-promotion, noted below reviewing Dave Snowden's objection
710431 - to SDS and Com Metrics, ref SDS 0 G75N, and citing Plato's
710432 - Phaedrus arguing that developers are not a good judge of their
710433 - inventions. ref SDS 0 V34M
710436 - ..
710437 - John continues...
710439 - To wit, "This record suggests that where a new way of working is
710440 - discovered that lifts the capacity to think, remember and
710441 - communicate, then failing to pass along good news of this new
710442 - practice out of exaggerated concern about diversity is to elevate
710443 - form over substance." ref DRT 3 4M8K
710445 - ..
710446 - As noted, adding links to, or at least identifying, the
710447 - original source is helpful to save time and expense verifying
710448 - accuracy and understanding context. ref SDS 0 6M6G
710450 - ..
710451 - The fact that John Maloney and Dave Snowden both fail to
710452 - provide links to context, per above, ref SDS 0 6M6G, indicates
710453 - their tools are not effective, which supports Dave Snowden's
710454 - report that other methods have failed to support KM, as
710455 - reviewed on 020608, ref SDS C7 ZN6I, while the common use of
710456 - citations in SDS shows this method makes it fast and easy to
710457 - implement an important capability for creating and using
710458 - Knowledge Space.
710460 - [...below, Dave Snowden experiences the same mismatch
710461 - between calling and context and unable to provide context
710462 - using tools everybody likes in the time available.
710463 - ref SDS 0 1W4P
710466 - ..
710467 - John says in his letter today...
710469 - 'Guess we can agree to disagree. Every single supplier on the
710470 - attached inventory could publish and probably has published the
710471 - same eyewash. In reality, adaptability and survivability require
710472 - being a part of the thriving, diverse KM ecosystem.
710474 - "It distorts the purpose of diversity to discover something
710475 - useful, rather than merely engage in endless search." ref DRT 3
710476 - BM9H
710478 - ..
710479 - This is a quote from the letter, ref DIP 6 2O3N, submitted to
710480 - John on 020608. ref SDS C7 2O3N
710482 - [On 020822 John calls for rigorous analysis to understand
710483 - KM, ref SDS D6 IO7G, then calls Groove a big achievement,
710484 - a state change in the domain of electronic human
710485 - interaction, collaboration and Collective IQ. It is a
710486 - profound, fundamental advance, all without any analysis.
710487 - ref SDS D6 Q53A
710489 - ..
710490 - John is correct to be cautious about unsupported claims of
710491 - capabilities. Long-standing cultural bias against claims of
710492 - an inventor are shown by Plato's commentary on Phaedrus
710493 - penned about 400 BC, and reviewed on 991209. ref SDS 58 3416
710495 - ..
710496 - An example is on 000602 when Jack Park proposed improving SDS
710497 - by adding support for ontology. ref SDS 74 8932 He cited
710498 - claims by Ontologos of better methods for organizing the
710499 - record, and urged review. ref SDS 74 5180 Review of did not
710500 - yield examples of work product, so a letter was submitted
710501 - requesting evidence showing ability to perform. ref DIP 5
710502 - 0001 On 000607 the developer sent a letter back saying
710503 - Ontologos is still under development, so there is no work
710504 - product. ref SDS 75 0001 Two days later on 000607 another
710505 - vendor for ontology reported there was a mistake in claims of
710506 - capability which misled Jack about ability of others to
710507 - produce work product comparable to SDS. ref SDS 77 0001 These
710508 - are examples of "eyewash."
710510 - ..
710511 - POIMS describes SDS technology to augment intelligence with
710512 - organization, analysis, alignment, summary and feedback,
710513 - ref OF 1 0367, and explains this is accomplished by improving
710514 - alphabet technology. ref OF 1 ER3G This claim is supported
710515 - by examples of work product like this record, and by feedback
710516 - from people who have performed work using these records,
710517 - listed below. ref SDS 0 EL8G
710519 - ..
710520 - [On 020618 engineer at Aerospace company reports SDS
710521 - explicit links encourages using KM to work intelligently
710522 - by creating a connected record. ref SDS C9 8V5O
710524 - ..
710525 - John's argument that other vendors make similar claims to SDS
710526 - can be strengthened by providing a link to a claim by another
710527 - vendor offering a method of improving alphabet technology for
710528 - enabling a culture of knowledge, and submitting examples of
710529 - work product showing this objective is realized by others.
710531 - ..
710532 - Ignoring SDS work product overlooks evidence showing ability
710533 - to perform; ignoring substantial evidence from respected
710534 - voices and reports of cost savings, listed below, ref SDS 0
710535 - EL8G, does not support classifying SDS as "eyewash," merely
710536 - because others have not delivered work product nor cost
710537 - savings.
710540 - ..
710541 - John explains....
710543 - Ah, er, I don't think so. For example, heterophilious links of
710544 - low proximity are central to the diffusion of innovation.
710545 - Diffusion and assimilation is also a highly counter-intuitive
710546 - process. Operating in an increasingly diverse environment extends
710547 - and expands your possibility of survival and prosperity. It is
710548 - incontrovertible. ref DRT 3 S74G
710550 - ..
710551 - John's call for "linking" is helpful. Research in cognitive
710552 - science shows connectionist theory explains how the human
710553 - mind innately uses linking to clarify meaning, triangulate
710554 - accuracy, and spur innovation. Alphabet technology gives
710555 - people a way to externalize at a low level the innate mental
710556 - process of linking small meanings into larger understandings
710557 - of information, and preserving these connections for future
710558 - refinement, reviewed on 900303, ref SDS 1 6006, and noted in
710559 - POIMS, ref OF 1 16EF, as related in the letter to John on
710560 - 200608 commenting on Dave Snowden's paper. ref SDS C7 LX6H
710562 - ..
710563 - Incontrovertible propositions can be aided by a link to
710564 - authority, or base of experience, as noted above on methods
710565 - supported by SDS that enable effective KM. ref SDS 0 6M6G
710567 - ..
710568 - Research on "heterophilious" turned up a message saying....
710569 - ..
710570 - The word you've entered isn't in the dictionary,
710571 - with a suggestion to try....
710573 - heterophyllous
710575 - ...defined as an adjective. Date: circa 1828 : having the
710576 - foliage leaves of more than one form on the same plant or
710577 - stem.
710579 - ..
710580 - Disagreement cited in John's letter today about the relative
710581 - efficacy of products and services can be supported by
710582 - comparing work product and results. Ignoring work product
710583 - and results does not justify disagreement, per above.
710584 - ref SDS 0 VP7M
KM ROI Power Point Presentation
Cost Savings Calculating ROI John Submits Letter Saying KM Not Effici
Overkill People Hate Intelligence Accountability Until People are Kil
910601 - ..
910602 - Price of Bad Management Avoided by Paying Cost of Good Management
910603 - Cost Savings from Improved Effectiveness, Productivity
910604 - Train Wrecks Caused by Failed Intelligence Failed Leadership
910607 - ..
910608 - John points out....
910610 - Another grave pathology in this space is the white-hot focus on
910611 - "...things that save time and money..." Skilled practitioners
910612 - understand that it is strictly not an efficiency play, never was,
910613 - never will be. That's what led to most all of the gruesome train
910614 - wrecks. It is much more oriented towards effectiveness,
910615 - productivity growth (innovation), value, agility, relationship,
910616 - conversation, collaboration and community. Metrics have value only
910617 - insofar as they enable and shepherd change, that's all.
910619 - ..
910620 - It would help to get a few names of skilled practitioners,
910621 - and examples of work product showing what is being practiced
910622 - by people who are unable to save time and money using KM
910623 - instead of IT. For example, is John's letter today an example
910624 - of KM work product by a "skilled" KM practitioner? How about
910625 - Dave Snowden's letter, reveived below? ref SDS 0 MV9G Where
910626 - is there evidence of anyone capturing organizational memory
910627 - and adding intellignece to produce useful knolwedge? Another
910628 - example is Jeff Conglin, who has written widely about the
910629 - benefits of organizational memory, reviewed beginning on
910630 - 010420. ref SDS 92 474G Yet, Jeff's writings contain no
910631 - evidence of doing this work. Thus, until people actual do
910632 - the work, there is no basis for saying it does not save time
910633 - and money, particularly in light of report by USACE that says
910634 - it saves a lot of money. ref DRP 9 0001
910636 - ..
910637 - [On 020708 asked John for examples of work product.
910638 - ref SDS D1 MZ6O
910640 - ..
910641 - "Train wrecks" were reviewed on 010725, ref SDS 96 02EW, and
910642 - occur when the "wheels come off" in national security, as
910643 - reported on 010911, ref SDS 99 UP5K, and in buisness, most
910644 - recently reported on 020607. ref SDS C6 0001
910646 - ..
910647 - Train wrecks damage lives and the economy because people lack
910648 - tools and methods for effective intelligence that captures
910649 - organizational memory and enables anlaysis to disclose future
910650 - events under the common rule, past is prologue, and because
910651 - leadership fails to empower people to overcome ignorance,
910652 - fear and denial that a new way of working "intelligently" is
910653 - needed for a new world order. Ignorance that working
910654 - intelligently saves time and money makes good management look
910655 - like overkill, explained in POIMS, ref OF 1 PG9M, until
910656 - people get killed, as occurred with the train wreck on
910657 - 010911.
910659 - ..
910660 - John's argument seems to give up on calculating ROI to help
910661 - people grasp the benefits of KM, and it reflects difficulty
910662 - reported accomplishing this objective reported by experts who
910663 - attended the KM meeting John led on 991217. ref SDS 59 0320
910664 - Previously, on 020321 John was helpful facilitating contact
910665 - with Mark Clare at Kanisa who is working on calculating ROI
910666 - for KM applied to call centers. ref SDS B4 9Y5J
910668 - ..
910669 - [On 020703 received notice from John about professional
910670 - event sponsored by KMCI on financial advantages of KM,
910671 - ref SDS D0 9K4H which seems to conflict with the letter
910672 - today. ref SDS 0 3B6K
910674 - ..
910675 - Mark's approach to using KM to save time and money for call
910676 - centers, can be applied more broadly, as explained in POIMS
910677 - and NWO, and demontrated by SDS used for Com Metrics, also,
910678 - explained on 020321. ref SDS B4 R59Y Mark's letter on 020607
910679 - proposing a meeting at a KMCI conference next month, seems to
910680 - confirm this concept. ref SDS C5 0001
910682 - ..
910683 - Saying effectiveness and productivity are appropriate for
910684 - evaluating KM requires an effort to calculate cost savings
910685 - for return on investment (ROI), otherwise there is no evident
910686 - gain in productivity and effectiveness.
910688 - ..
910689 - Metrics of productivity, earnings and stock prices provide
910690 - guidance on whether a particular path is useful, or needs to
910691 - be changed. For example, the fact that income has gone up
910692 - over the past 2,000 years indicates to many that there is no
910693 - reason to change the alphabet system. On the other hand
910694 - recent sluggishness in the economy caused by inability of
910695 - people to align daily work with objectives, requirements and
910696 - commitments suggests to some that a means is needed to
910697 - augment intelligence, because people now days don't have
910698 - enough time to think, reported on 970910. ref SDS 33 3479
910699 - When there is not enough time to think using methods that
910700 - everybody likes, then too many people have so many problems,
910701 - that productivity, earnings and stock prices go down, as
910702 - reported on 001207. ref SDS 86 V54M
910704 - ..
910705 - Calculating cost savings for KM shepherds the change John
910706 - discusses from IT to a culture of knowledge, by making clear
910707 - the high cost of bad management when people fail to the pay
910708 - the price of good management.
910711 - ..
910712 - Letter responding to John and to Dave says in part....
910714 - 1. There is substantial evidence showing this SDS process works to
910715 - segment narrative into context, ref DIT 1 G56L, and that it
910716 - connects context into chronologies of cause and effect that
910717 - strengthens human reasoning, reported in research on 900319.
910718 - ref SDS 2 0005
910720 - ..
910721 - 2. Dave says in another letter today that he has not seen evidence
910722 - of this, ref SDS 0 KJ6G, but you have seen evidence for several
910723 - years, along with others, ref DIT 1 F3EN, including
910724 - contributors in the OHS/DKR group, as shown on 010907.
910725 - ref SDS 98 KX3L For example, Jack Park, who comments today and
910726 - has demonstrated expertise and measured temperament in
910727 - addressing this subject stated on 001130 that SDS has the right
910728 - structure for making KM. ref SDS 85 R73H
910730 - ..
910731 - 3. So, too, Doug Engelbart, whom you commended in a letter on
910732 - 991221, ref DIT 1 E238, and suggested that Doug's colloquium at
910733 - Stanford would be an appropriate place to demonstrate SDS,
910734 - ref SDS 60 0001, has commented that SDS is the best technology
910735 - he has seen for improving management, e.g., on 001027.
910736 - ref SDS 83 XR3H
910738 - ..
910739 - 4. Similarly, on 010111 Doug noted SDS supports organizational
910740 - memory, ref DIT 1 F357, better than other methods. ref SDS 88
910741 - FI3K
910743 - ..
910744 - 5. Later on 011211 Doug was kind enough to commend SDS,
910745 - ref DIT 1 PQRQ, in a letter to a contact at Stanford.
910746 - ref SDS A8 JL5I
910748 - ..
910749 - 6. Earlier, on 911130 Justice Mosk on the California Supreme
910750 - Court, ref DIT 1 PQRW, recognized SDS is a new way of working.
910751 - ref SDS 4 5006 and further commenting that SDS is an amazing
910752 - system. ref SDS 4 P15J
910754 - ..
910755 - 7. As well, General Hatch, former commander of the US Army Corps
910756 - of Engineers, ref DIT 1 QRTX, commended SDS and Com Metrics as
910757 - a business "intelligence" methodology. ref DRP 8 6172
910759 - ..
910760 - 8. The Corps published a report on 971007, ref DIT 1 RSVV, showing
910761 - cost savings (ROI) of 10:1. ref DRP 9 0001
910763 - ..
910764 - 9. More recently, you have facilitated discussions with Mark Clare
910765 - on applying his methods to evaluate cost savings. In the
910766 - interim, ref DIT 1 PQUP, on 020415 Jerry Nord, with a firm,
910767 - CSG, volunteered his opinion that SDS would save a substantial
910768 - portion of $40K/per day, which aligns with the USACE report.
910769 - ref SDS C1 0001
910771 - ..
910772 - 10. Additionally, Gary at Aerospace company reported on 020315,
910773 - ref DIT 1 TD9I, that SDS would avoid a mess occurring on the
910774 - ISS project. ref SDS B3 UN7K
910776 - ..
910777 - 11. Setting aside what others say, the first time John received an
910778 - SDS record it was evident this is a different way of doing
910779 - things. The record on 010907 lists unsolicited notices from
910780 - others who share John's experience of seeing SDS records on the
910781 - Internet, ref SDS 98 KX3L, and comment that SDS is a different
910782 - way of working that cannot be confused with other offerings,
910783 - cited by John above. ref SDS 0 DJ86 Receiving a letter with
910784 - connections to relevant background, authority and context is
910785 - different from what can be produced with other methods.
910786 - ref DIT 1 RG9O John has been experiencing this new way of
910787 - working since he received the record for the KM Cluster event
910788 - he led on 991217. ref SDS 59 0001 On or about that time on
910789 - 000112 John commended this method to colleagues in KM as
910790 - compelling work. ref SDS 62 XO3G
910792 - ..
910793 - Some people don't like this method; Eric says it boggles the
910794 - mind, reported on 000824. ref SDS 82 FJ5H
910796 - ..
910797 - Others worry about accountability, which restrains acceptance
910798 - in the market place, reported on 980405. ref SDS 40 5065 But,
910799 - surely it cannot denied that SDS is unique, and that it works
910800 - in that at least one person uses it 24 7. The reason Dave
910801 - reports KM has failed is because nobody else has come forward
910802 - with a method that can be used 24 7 to augment intelligence.
910803 - SDS is used 24 7. It is 0143, and I have been using SDS
910804 - continuously since 0600 yesterday morning.
910806 - ..
910807 - 12. How do we use SDS 24 7. We invest intellectual capital,
910808 - ref DIT 1 JU5M, called out by Dave's paper. ref SDS C7 LYPS It
910809 - turns out there is a virtually endless supply of this resource,
910810 - as Dave further notes in his paper. ref OF 4 X15U
910812 - ..
910813 - 13. The Corps of Engineers finding that using SDS to invest
910814 - intellectual capital, yields a return on the order of 10:1,
910815 - ref DRP 9 0001, aligns with Lenat's observation that alphabet
910816 - technology made people superhuman, reported on 010622.
910817 - ref SDS 95 N668 Thus, transitioning from information to a
910818 - culture of knowledge portends another major leap in
910819 - productivity and earnings for humanity, ref DIT 1 SG6N, as
910820 - explained in POIMS, ref OF 1 K84L, and discussed above.
910821 - ref SDS 0 TO5L
910823 - ..
910824 - 14. In the immediate period ahead, perhaps for 100 years, not
910825 - everyone can be expected to be a Com Manager. Just as we
910826 - started with scribes and later transitioned to
910827 - one-size-fits-all where everyone learns alphabet technology,
910828 - ref DIT 1 5G5J, there will surely come a time when use will be
910829 - normalized. In the meantime, forums like KM Cluster should be
910830 - triangulating with people in education and business on how to
910831 - create a professional role for adding alignment to
910832 - communication, see NWO, ref OF 2 6369, enabled by SDS, that
910833 - complements the current role of adding alignment to finance
910834 - using accountants, as explained in POIMS. ref OF 1 8936
910836 - ..
910837 - 15. A big issue to keep in mind is resistance to improvement noted
910838 - by Grove, ref DIT 1 120U, reviewed on 980307. ref SDS 39 1657
910840 - ..
910841 - 16. Gary cited Buckminster Fuller as setting out that
910842 - fundamental advance takes about 50 years, ref DIT 1 232R, to
910843 - become absorbed in a mature culture. ref SDS A7 R66K
910845 - ..
910846 - 17. This aligns with professor Ransdell's warning that Com Metrics
910847 - accomplishes an advance that has been sought since the 17th
910848 - century, ref DIT 1 343Z, so it must be expected that acceptance
910849 - will be slow, ref SDS 79 7838, but he urged not to become
910850 - discouraged.
910852 - ..
910853 - 18. That's why I suggest this seems like a good opportunity for the
910854 - KM cluster to take notice of progress in KM, ref DIT 1 455Z,
910855 - despite failure of other methods, noted by Dave Snowden in his
910856 - excellent paper on the state-of-the-art in KM, reviewed on
910857 - 020608. ref SDS C7 ZN6I
Snowden, Dave Current State of Art for KM, Per John Maloney, 020608
Snowden, Dave Paper and Ideas Presented to Illustrate John's Opinion ab
KM 1st 2nd Generation Failed 3rd Generation Context Narrative Content
Complex Acts of Knowing: Paradox and Descriptive Self-awareness, Dave
IBM Institute for Knowledge, Former Director
Maloney, John Cites Dave Snowden Paper as Guidance for KMCI Cluster C
Action Research in Organizational Complexity, Dave Snowden Paper on K
Complexity Human Organizations Various Manifestations Ancient Collec
Integrate Traditional and Unexpected Sources of Knowledge to Enable E
Research Complexity of Managing in Age of Uncertainty Networked Intel
Ignorant Dave Snowden Inexperienced with SDS Managing Context Narrati
Context Narrative Content Dave Snowden Inexperienced with SDS
Denial SDS Overkill Not Needed Morris Attended Management Seminar in
AZ1601 - ..
AZ1602 - Too Busy to Study Blinded by Ignorance Fear Denial
AZ1603 - SDS Difficult for Snowden to Understand Boggles the Mind
AZ1605 - Follow up ref SDS C7 KJ6G.
AZ1607 - Received ref DRT 1 0001 from Dave Snowden, responding to the copy of
AZ1608 - the letter, ref DIP 6 0001, submitted to John Maloney on 020608,
AZ1610 - ..
AZ1611 - Dave says....
AZ1613 - If you want Dave to respond then you need to provide some details
AZ1614 - of SDS and ComMetrics - I would love to believe that someone had
AZ1615 - already separated narrative, context and content and made it work
AZ1616 - but I have seen no evidence of this and find it difficult to see
AZ1617 - evidence in your note that would sustain a claim that you had
AZ1618 - made such a major advance in 1999. You also need to make fewer
AZ1619 - assumptions about how I work and what I think: reading the
AZ1620 - article might be a good start rather than randomly reacting to
AZ1621 - phrases taken out of context.
AZ1623 - ..
AZ1624 - As noted above, Dave provides no links to original sources for context
AZ1625 - and orientation on his concerns, wasting time and causing
AZ1626 - misunderstanding. ref SDS 0 6M6G
AZ1628 - ..
AZ1629 - Dave's interest in solutions may find the presentation by Cliff Joslyn
AZ1630 - at SRI on 000727 of interest, explaining mathematical model of SDS in
AZ1631 - relation to his work at LANL. ref SDS 80 6992
AZ1633 - [On 020918 submitted information on SDS and Com Metrics.
AZ1634 - ref SDS D7 0001 and ref SDS D7 TK3J
AZ1636 - ..
AZ1637 - The letter to John, cites inexperience with SDS preventing Dave from
AZ1638 - seeing evidence of KM, and noting that John has seen a lot of this
AZ1639 - evidence. ref SDS 0 EL8G
AZ1641 - ..
AZ1642 - Submitted ref DIT 2 0001 to Dave responding to his request for details
AZ1643 - on SDS, POIMS and Com Metrics, per above. ref SDS 0 KJ6G
AZ1645 - 1. In a letter responding to John, there is some "evidence" showing
AZ1646 - that SDS is an effective method of capturing organizational
AZ1647 - memory, ref SDS 0 EL8G, organizing the record, adding analysis,
AZ1648 - alignment, summary connected to detail and facilitating feedback
AZ1649 - to improve handling of daily working information. While people
AZ1650 - sometimes get lost in jargon, the proof is in the pudding. I
AZ1651 - have a tool that uniquely enables intelligence/knowledge work.
AZ1652 - ref DIT 2 5P6I
AZ1654 - ..
AZ1655 - 2. "Analysis" may correlate to "narrative"; "organization" may
AZ1656 - correlate to what you call "context." ref DIT 2 RP7G Not sure
AZ1657 - what you have in mind by content, since you do not explain in
AZ1658 - your paper a distinction between content and narrative, as shown
AZ1659 - in reviewing Dave's paper on 020608. ref SDS C7 0N5O
AZ1661 - ..
AZ1662 - 3. In any event, if you have time to review the letter to John sent
AZ1663 - to you today, ref DIT 2 RS7M, and if you can give POIMS a once
AZ1664 - over, ref OF 1 6221, then if you still need help, let me know.
AZ1665 - I gave a demonstration to some IBM folks on 941114 and they
AZ1666 - seemed to feel this was a better way of doing things than they
AZ1667 - had at the time. ref SDS 9 5380
AZ1669 - ..
AZ1670 - 4. IBM later tried to get LN to do SDS stuff, and this didn't work
AZ1671 - out, as reported on 001130, ref SDS 84 F26K, because KM is a
AZ1672 - pretty tough objective, as you point out in your paper.
AZ1673 - ref DIT 2 NT8O
Snowden, Dave Reviewed Information about SDS Possibly POIMS
POIMS Dave Reviewed and Was Not Favorably Impressed Boggled Mind
Organizational Memory and Connections to Context that Create Knowledg
Context Connections to Organizational Memory that Create Knowledge Om
Sales of SDS Demand for Scope of Services Explained in POIMS Asked by
Angry Frustrated SDS Unique Design Charge Inflated Exagerated Claim U
Terms SDS Com Metrics Frustrating Terminology Foriegn Terminology Imp
Disillusioned KM Too Difficult Giving Up Technology Cannot Improve Ma
Snowden, Dave with IBM Asks If Anyone Has Bought the SDS Program or C
BG12 - 2156
BG1301 - ..
BG1302 - Frustration Anger Not Able to Use nor Understand KM
BG1303 - Dave Proposes Disagreeing Before Acquiring Knowledge of SDS
BG1304 - KM Requires Organizational Memory and Connections to Relevant Context
BG1306 - Received ref DRT 2 0001 from Dave responding to the letter this
BG1307 - morning asking Dave to review POIMS, ref SDS 0 JP64, saying....
BG1309 - Sorry - I read [POIMS, as you requested, ref DIT 2 RS7M] and can
BG1310 - see no compelling proposition in the material. A lot of it is
BG1311 - either above my head or its incoherent - I can live with either
BG1312 - alternative.
BG1314 - ..
BG1315 - I would be interested to know if you you have actually sold
BG1316 - this to anyone.
BG1318 - ..
BG1319 - As noted above, Dave provides no links to original sources for context
BG1320 - and orientation on his questions and concerns, which wastes time and
BG1321 - causes misunderstanding. ref SDS 0 6M6G
BG1323 - [On 020703 received letter from John Maloney on KM conference,
BG1324 - develop question on helping people evaluate tools and methods
BG1325 - in light of Dave's article reviewed on 020608 that everything
BG1326 - he has seen on KM at IBM has failed. ref SDS D0 MV9G
BG1328 - ..
BG1329 - [On 020918 letter to Dave explains SDS has not been sold to
BG1330 - anyone; people have inquired about buying SDS based on record
BG1331 - of performance where SDS has been applied to improve
BG1332 - management. ref SDS D7 YU5G
BG1334 - ..
BG1335 - [On 021228 SDS records saved time and money; request to keep up
BG1336 - good work. ref SDS D9 0001
BG1338 - ..
BG1339 - [On 040402 research on Internet found people who share Dave's
BG1340 - frustrations trying to work the POIMS theory on the practice of
BG1341 - using SDS for Communication Metrics that adds intelligence for
BG1342 - converting information into knowledge. ref SDS E2 QS37
BG1344 - ..
BG1345 - Dave continues...
BG1347 - To compare analysis with narrative is frankly crazy and I think I
BG1348 - made the distinction between content, narrative and context clear
BG1349 - enough in the article. My own work in complexity science and some
BG1350 - aspects of how the brain works contradict much of this document
BG1351 - and the philosopher in me winced at the quote from Plato. I
BG1352 - think we have to agree to disagree. ref DRT 2 AB6F
BG1354 - ..
BG1355 - Couple of points jump out from Dave's letter....
BG1357 - 1. What "material" did Dave read, i.e., what is the "it" in his
BG1358 - letter? Organizational memory requires some indication of
BG1359 - who, what, when, where, why and how, per NWO. ref OF 2 2536
BG1361 - ..
BG1362 - Earlier today, Dave initially said he would like to believe KM
BG1363 - can be effective, but he has not seen evidence, and so lacks
BG1364 - belief, i.e., faith, in claims of success performing KM, per
BG1365 - above. ref SDS 0 KJ6G
BG1367 - ..
BG1368 - [On 020618 SDS explicit links overcome attitudes about
BG1369 - getting by with bad management; making good management fast
BG1370 - and easy changes attitudes about creating connected record.
BG1371 - ref SDS C9 MU6H
BG1373 - ..
BG1374 - A letter to John Maloney, which was sent to Dave, demonstrated
BG1375 - evidence of Knowledge Management using clear, concise, complete
BG1376 - communication, explained on 990419. ref SDS 45 YI45 The letter
BG1377 - submitted the record on 020608 showing analysis of Dave's paper
BG1378 - Complex Acts of Knowing... ref SDS C7 ZN6I Dave was asked to
BG1379 - look at the letter to John Maloney this morning, cited above,
BG1380 - ref SDS 0 CU6M, which was linked into the letter to Dave for
BG1381 - easy access. ref SDS 0 JP4L Dave was, also, asked to review
BG1382 - POIMS using a link for easy access. Dave's letter today shows
BG1383 - evidence that he looked at POIMS, ref SDS 0 MV9G, based on his
BG1384 - comments about a quote from Plato, per above. ref SDS 0 PG6H,
BG1385 - that is set out in POIMS, ref OF 1 PY8O Cursory review of
BG1386 - POIMS with no evident analysis contrasts sharply with the SDS
BG1387 - record on 020608 showing extensive review of Dave's paper
BG1388 - Complex Acts of Knowing... ref SDS C7 ZN6I
BG1390 - ..
BG1391 - Under this record, Dave has provided good information about his
BG1392 - feeling that SDS, POIMS and Com Metrics are not a good KM
BG1393 - solution, but he does not supply connections to context that
BG1394 - convey knowledge of what caused the feeling. Lack of context
BG1395 - showing cause and effect, prevents knowledge from occurring in
BG1396 - this case.
BG1398 - ..
BG1399 - [...above, John Maloney unable to provide context.
BG1400 - ref SDS 0 XT5O
BG1402 - ..
BG1403 - Dave's reluctance to review SDS, POIMS, NWO and other Welch
BG1404 - publications that define a theory of knowledge to explain SDS
BG1405 - methodology aligns with Jack Park's report on 000504 citing
BG1406 - cultural resistance to ponder POIMS, ref SDS 70 XD5M, and
BG1407 - mirrors resistance to define knowledge, cited the day before on
BG1408 - 000503, ref SDS 69 5033, and is further evident in Dave's paper
BG1409 - reviewed on 020608 that struggles to frame a meaningful
BG1410 - distinction between information and knowledge. ref SDS C7 LX6H
BG1412 - ..
BG1413 - Lack of analysis in Dave's letter further aligns with the
BG1414 - record showing people lack the power to perform review and so
BG1415 - are stuck with cursory analysis, illustrated by Morris' work
BG1416 - reviewed on 990718, ref SDS 51 5251, and with Jack Park's
BG1417 - reluctance to review POIMS on 010411. ref SDS 91 624N SDS
BG1418 - flexible structure makes analysis fast and easy, but people
BG1419 - cannot discover this through analysis because they lack the
BG1420 - tools, as Morris later noted on 990817. ref SDS 52 3780
BG1422 - ..
BG1423 - 2. SDS supports Communication Metrics that helps busy people add
BG1424 - intelligence to daily management. This service has been sold
BG1425 - with favorable results at...
BG1427 - [On 020918 notified Dave about slow sales of SDS and Com
BG1428 - Metrics. ref SDS D7 4K5O
BG1430 - a. Pacific Gas & Electric Company.... 941228, ref DRP 7 0001
BG1432 - ..
BG1433 - b. US Army Corps of Engineers........ 960328, ref DRP 8 6172
BG1435 - ..
BG1436 - USACE later reported that Com Metrics
BG1437 - enables ROI of 10:1, ref DRP 9 0001,
BG1438 - reflecting the power of knowledge
BG1439 - relative to ineffectiveness of IT
BG1440 - that Dave cites in his paper reviewed
BG1441 - on 020608. ref SDS C7 LY8M
BG1443 - ..
BG1444 - c. Department of Conservation and Natural
BG1445 - Resources, State of Montana....... 010725, ref SDS 96 WJ7L
BG1447 - ..
BG1448 - Bill DeHart who was the sponsor for Com Metrics at PG&E, met
BG1449 - with IBM staff on 941114 and explained experience with SDS.
BG1450 - ref SDS 9 9502
BG1452 - ..
BG1453 - The Corps of Engineers prepared a scope of services for wider
BG1454 - application. ref DRP 8 4929
BG1456 - ..
BG1457 - 3. Lack of connections in Dave's letter showing alignment and/or
BG1458 - conflict with original sources shows there is no basis for
BG1459 - disagreement, but rather limited time and ineffective KM tools
BG1460 - prevent Dave from making sufficient review, per analysis of
BG1461 - John Maloney's letter above on agreeing to disagree.
BG1462 - ref SDS 0 BN96
BG1464 - ..
BG1465 - 4. Difficulty understanding SDS, as set out in POIMS explaining
BG1466 - the difference between information and knowledge is a common
BG1467 - problem, reported on 000503, ref SDS 69 5033, that has blocked
BG1468 - progress by others, e.g., cited in John Maloney's list shown
BG1469 - above, ref SDS 0 DJ86, and noted by Dave in his paper for the
BG1470 - May 2002 issue of the Journal of Knowledge Management, reviewed
BG1471 - on 020608. ref SDS C7 ZN6I
BG1473 - ..
BG1474 - 5. Dave makes a good point implied in his letter today about
BG1475 - avoiding self-promotion and over-selling. He reports having
BG1476 - winced over a quote from Plato, but does not cite the quote for
BG1477 - context. ref DRT 2 AB6F John Maloney adds to this perspective
BG1478 - in his letter earlier today, reviewed above. ref SDS 0 HK4G
BG1480 - ..
BG1481 - Plato is mentioned in POIMS, but not quoted. ref OF 1 PR5I
BG1482 - There is a link to a review of Phaedrus that explains cultural
BG1483 - resistance to improvement illustrated by the advance from
BG1484 - orality and literacy, reviewed on 991209. ref SDS 58 3416
BG1486 - ..
BG1487 - The record on 991209 relates Plato's character Thamus noting
BG1488 - that inventors are not the best judge of utility for their own
BG1489 - creations; and, that Theuth was accordingly incorrect about the
BG1490 - usefulness of the alphabet. ref SDS 58 VW5I
BG1492 - ..
BG1493 - Good faith review by respected voices reduce incentive for
BG1494 - developers to use excessive zeal and criticism of others in
BG1495 - connection with understanding new ways of working.
BG1497 - [On 020613 Jack Park liked Dave's paper, ref SDS C8 0001,
BG1498 - and suggests avoiding excessive zeal in promoting SDS, Com
BG1499 - Metrics. ref SDS C8 T17K
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