THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: December 28, 2002 07:09 PM Saturday; Rod Welch

Knowledge Management adds value to daily working information.

1...Summary/Objective
2...SDS Records on Internet Solved Problem, Saving Time and Headaches
3...Knowledge Repository Increases Value by Expanding Pool of Knowledge
4...Strategies for Increasing SDS Records on the Web

ACTION ITEMS.................. Click here to comment!

1...Vianne asks if there is information at other web sites with more
2...If time permits would like Vianne's feedback on how well this
3...We obviously need revenue for Knowledge Management.

CONTACTS 

SUBJECTS
Middleton, Vianne SDS Records on Internet Solved Her Problem Avoiding
Traffic Visitors 21K Average Past Year Fosters Culture of Knowledge

0604 -
0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 21 0000, ref SDS 16 0000.
060602 -
060603 - Got another letter today reporting SDS records on the Internet solved
060604 - a difficult problem and so saved time and money that led to asking for
060605 - more SDS records.  Positive feedback encourages continued effort to
060606 - grow a culture of knowledge by obtaining support for enabling anytime,
060607 - anywhere "intelligence" on the Internet.  Since Vianne urges further
060608 - work on this goal, develop today a sales approach to generate the
060609 - revenue needed to grow the record that was helpful today. ref SDS 0
060610 - AM9J
060612 -  ..
060613 - Submitted ref DIT 1 0001 thanking Vianne for her kind remarks about
060614 - SDS, and linked to this record with answers to her questions about
060615 - getting more SDS records that solve problems.
060617 -      ..
060618 -     [On 030112 some people object to SDS records on the Internet.
060619 -     ref SDS 22 0001
060621 -      ..
060622 -     [On 030115 received another report that SDS records on the
060623 -     Internet are useful. ref SDS 23 0001
060624 -
060625 -
060626 -
060628 -  ..
0607 -
0608 -
0609 - Progress
0610 -
061001 - SDS Records on Internet Solved Problem, Saving Time and Headaches
061002 -
061003 - Received ref DRT 1 0001 from Vianne Middleton saying she found an SDS
061004 - record on the Internet that solved a problem that saved her a lot of
061005 - time, ref DRT 1 MU5O, similar to others reported on 010907.
061006 - ref SDS 11 KX3L  Glad to add Vianne to the growing list of people
061007 - benefitting from SDS records. ref SDS 11 1N8H
061022 -  ..
061023 - Vianne's report today showing the power of knowledge may interest Greg
061024 - Oxton at CSI who is advancing innovation in the service sector,
061025 - reported on 021021. ref SDS 17 0001
061027 -  ..
061028 - Vianne asks if there is information at other web sites with more
061029 - helpful information to investigate? ref DRT 1 JX6L
061031 -  ..
061032 - Information on how and why SDS records are generated is available
061033 - at...
061034 -
061035 -        Communication Metrics.........
061036 -
061037 -              http://www.welchco.com/
061038 -         ..
061039 -        Welch Publications....
061040 -
061041 -              http://www.welchco.com/00601.HTM
061042 -
061043 -          POIMS................................ ref OF 1 0001
061044 -          New World Needs Old Time Religion.... ref OF 3 0001
061045 -          Typical Day Scenario Using SDS....... ref OF 2 0001
061046 -
061048 -  ..
061049 - Knowledge Repository Increases Value by Expanding Pool of Knowledge
061050 -
061051 - Vianne feels that creating and maintaining a record of daily working
061052 - information for personal and organizational memory is helpful, and
061053 - recommends doing more. ref DRT 1 6W6I
061055 -  ..
061056 - On 010517 Pat Lincoln at SRI reported that people want to "scale up"
061057 - benefits from Knowledge Management by quickly getting solutions to
061058 - current problems from daily working information that leverages the
061059 - power of knowledge for everyone. ref SDS 8 4Q5I  This is part of the
061060 - benefit people have in mind for "collaboration" that is provided by a
061061 - Dynamic Knowledge Repository (DKR).
061063 -  ..
061064 - Vianne's recommendation for more records to help people solve problems
061065 - aligns with Doug Engelbart's paper published in 1972, reviewed in the
061066 - record on 000327. ref SDS 7 3971  Similarly, Peter Drucker calls for
061067 - analysis to strengthen daily management, reviewed on 931130,
061068 - ref SDS 4 7911, and Stephen Covey recommends seeking to "understand"
061069 - by keeping a journal on daily work, reported on 921205. ref SDS 2 2229
061070 - Andy Grove in his book published in 1996 and reviewed on 980307 calls
061071 - for executives to "study," which is a form of analysis that aids
061072 - understanding from capturing and sharing daily working information,
061073 - which is helpful to people, as noted by Vianne today. ref SDS 6 3620
061075 -  ..
061076 - The core requirement for generating more intellectual capital in a
061077 - knowledge repository on the Internet, called out by POIMS, ref OF 1
061078 - 1101, is for......
061079 -
061080 -      More people to use SDS that makes converting daily information
061081 -      into useful knowledge fast and easy for solving daily problems.
061083 -  ..
061084 - On 021212 the strategy of getting more people using SDS was explained
061085 - for growing a culture of knowledge. ref SDS 19 15WW
061099 -  ..
061100 - Not everyone agrees SDS records are a helpful innovation...
061101 -
061102 -   1.  Fear of accountability for mistakes
061103 -       prevents sharing knowledge to save
061104 -       time and money by avoiding mistakes..... 010522, ref SDS 9 PV6G
061105 -   2.  Executive at IBM doesn't get it......... 020610, ref SDS 12 MV9G
061106 -       Feels people cannot do Knowledge
061107 -       Management because IBM can't do it,
061108 -       and everybody he knows has failed....... 020610, ref SDS 12 MV9G
061109 -   3.  Knowledge Management educator feels
061110 -       SDS records not useful.................. 020812, ref SDS 13 TV9K
061111 -   4.  Software engineer feels accuracy is
061112 -       not important........................... 020820, ref SDS 14 V66I
061113 -   5.  Knowledge Management executive feels
061114 -       analysis in SDS wastes time............. 020823, ref SDS 15 R87J
061115 -   6.  People resist sharing information
061116 -       for many reasons........................ 021129, ref SDS 18 S15I
061118 -  ..
061119 - The Typical Day Scenario using SDS presents a familiar dialog that
061120 - illustrates resistance to "keeping up the work" Vianne requests today.
061121 - ref OF 2 4679
061123 -  ..
061124 - People are in love with records that save time and money, as Vianne
061125 - notes today, ref SDS 0 0001, and people love others to listen, as
061126 - explained on 890809, ref SDS 1 CJ9J, but people feel they don't have
061127 - time to listen to others. ref SDS 1 0880
061128 -
061129 -     If time permits would like Vianne's feedback on how well this
061130 -     dialog helps people grasp the opportunity she writes about today.
061131 -
061132 -
061133 -
061134 -
061135 -
0612 -

SUBJECTS
License to Use SDS and Rent Server Space

0803 -
080401 -  ..
080402 - Strategies for Increasing SDS Records on the Web
080403 -
080404 - In September began inviting others to use SDS that builds the pool of
080405 - records which help people like Vianne was helped today. ref SDS 0 0001
080406 -
080407 - We obviously need revenue for Knowledge Management.
080409 -  ..
080410 - People can purchase a subscription to use SDS for a price of $300 per
080411 - year that provides the SDS program, support, improvements and server
080412 - space for records like Vianne saw on the Internet.
080414 -  ..
080415 - Purchasing and learning to use SDS enables more people to keep up the
080416 - work that helps everybody, like Vianne was helped today. ref SDS 0
080417 - 0001
080419 -  ..
080420 - In the same way that not everyone is cut out to fly a 747, nor to play
080421 - a piano, nor to run a farm, so too not everyone is cut out to perform
080422 - the Com Metrics role that generates "intelligence" for helping people
080423 - solve difficult problems, as related on 010725. ref SDS 10 YZ4M
080425 -  ..
080426 - Some people prefer to use the services of a Communication Manager,
080427 - like the U.S. Army Corps of Engineers did, reported on 970110,
080428 - ref SDS 5 2487, For people who don't want to use SDS, but want the
080429 - benefits and want to contribute, a one time contribution of $500 to
080430 - finance continuation of SDS on the Internet, or such other amount as
080431 - seems reasonable for budgets and is commensurate with benefits, is
080432 - another way people can help keep up the work needed for a Knowledge
080433 - Repository.
080435 -  ..
080436 - We can contact the others who have written like Vianne saying SDS has
080437 - helped them to offer similar opportunity to contribute to advancing
080438 - Knowledge Management.
080439 -
080441 -  ..
080442 - As noted, more people solving more problems on the Internet builds a
080443 - critical mass of knowledge that enables everybody to help everybody
080444 - else, without anybody having to put out any more effort than is
080445 - required to solve their own problems, as explained in POIMS.
080446 - ref OF 1 XX7O  Moreover, as the body of knowledge grows the level of
080447 - effort required to solve problems falls, so the the investment soon
080448 - pays for itself, plus many times over, as reported by the US Army
080449 - Corps of Engineers finding that ROI on "intelligence" generated by SDS
080450 - is about 10:1. ref DRP 1 7401
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0805 -