THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: November 29, 2002 04:13 PM Friday;
Work practices evolving toward culture of knowledge helpful to SDS.
2...Weblogs Enabling Force Grows Awareness of Things SDS Does
3...New Way of Working Using Weblogs Makes SDS Easier to Explain
4...Culture of Knowledge Enabled by Intellectual Bridge Weblogs to SDS
5...Intellectual Bridge from Weblogs to SDS Enables Culture of Knowledge
6...Knowledge Repository People Care About Sharing Information Weblogs
7...Organize Information People Care About Sharing Knowledge Information
8...Market Research More Effective with Analysis and Links to POIMS, NWO
...............An ounce of prevention is worth a pound of cure!
9...People Resist Sharing Information Fear Loss Competitive Advantage
Click here to comment!
Weblogs Klogs Blogs Foster Culture of Knowledge Growing Common Practi
Shared Meaning POIMS Integrates Personal Organizational Management
Intelligence Process Continual Learning Supported by SDS Plan Perform
Weblogs Alignment Link Original Sources Aids Understanding Context, D
Links Original Sources Aids Understanding Context, Doug Engelbart
Enabling Forces Breakthrough Latent Demand Changing to Patent, Doug E
Johnson, Gary Weblogs Killer Application Destroys Productivity Grows
Killer Application Weblogs Email Destroys Productivity Grows Demand f
New Way Thinking Listening Analysis Understanding Follow Up Make Comm
Weblogs Enabling Force Grow Skills Familiarity Writing Linking Increa
Diary Improves Understanding of Cause and Effect, SDS Enhances Contex
Capturing Organizational Memory Who What When Where Why How; 901011
Care About Productivity Earnings Stock Prices Organizational Memory E
Weblogs Email on Internet Webmail Journaling Outlining Linking Collab
Weblogs Linking Outlining Making Lists Journaling on Internet Using W
Enabling Forces Fax Email Killer Apps Kill Productivity Faster Inform
Weblogs Email on Internet Webmail Journaling Outlining Linking Collab
4520 - ..
4521 - Summary/Objective
452201 - Follow up ref SDS 25 0000
452203 - Gary submits an article today showing growing use of weblogs to keep a
452204 - diary of daily experience that aids communication. ref SDS 0 TC96 A
452205 - letter to Gary with copies to others interested in better management,
452206 - ref SDS 0 9S8F, explains weblogs, email, cell phones, wordprocessing
452207 - and other IT methods build a cultural foundation for understanding
452208 - value added of the things SDS does to save time and money. ref SDS 0
452209 - Z13F Discuss other evidence that attitudes evolve toward using SDS to
452210 - save time and money by paying people to use good management.
452211 - ref SDS 0 MM4F These enabling forces break down barriers to good
452212 - management caused by fear of accountability ref SDS 0 0493, that
452213 - ignores the common rule about an ounce of prevention is worth a pound
452214 - of cure. ref SDS 0 IP8L Morris says in a phone call today he has not
452215 - heard about weblogs at Intel. Also called Bill DeHart and he has not
452216 - heard anything about this at PG&E.
452218 - [On 021201 Gary responds saying that knowledge is harder to manage
452219 - than information. ref SDS 26 0001
452223 - ..
4525 - Progress
452601 - Weblogs Enabling Force Grows Awareness of Things SDS Does
452602 - New Way of Working Using Weblogs Makes SDS Easier to Explain
452603 - Culture of Knowledge Enabled by Intellectual Bridge Weblogs to SDS
452604 - Intellectual Bridge from Weblogs to SDS Enables Culture of Knowledge
452606 - Received ref DRT 1 0001 from Gary submitting an article on K-logs,
452607 - which sounds similar to a letter received on 020301 from Mike Poremba.
452608 - ref SDS 21 UU6L
452610 - Gary says today...
452612 - 1. For an idea that completely misses the point, this article has
452613 - some interesting points...
452615 - ..
452616 - http://writetheweb.com/read.php?item=123
452618 - ..
452619 - 2. Apparently the approach is meeting with some acceptance from
452620 - users and executives. Considering that the linking has no
452621 - automatic features, there is no real concept of chronology, and
452622 - it is largely stream-of-consciousness, this may provide an idea
452623 - of an aspect of shared knowledge that might warrant some
452624 - consideration. ref DRT 1 E45O
452626 - ..
452627 - Jefferson, Madison, Monore, Lincoln, Getty kept diaries
452628 - without using automatic features. Stephen Covey may have had
452629 - this experience in mind noting that a daily diary "sharpens
452630 - the saw" by increasing mental acuity and understanding of
452631 - events, reviewed on 921205. ref SDS 3 2231
452633 - ..
452634 - On 020301 Mike Poremba explained weblogs provide outlining
452635 - and linking for creating a diary on the Internet that enables
452636 - people to do some tasks routinely that are common to SDS.
452637 - Experience using weblogs provides an intellectual bridge from
452638 - IT to a new way of working intelligently with SDS by making
452639 - things SDS does easier for people to understand. ref SDS 21
452640 - GT4M
452642 - [On 021206 Mike Poremba concurs that weblogs help foster a
452643 - culture of knowledge that grows understanding about added
452644 - value of SDS which helps increase demand for SDS.
452645 - ref SDS 27 TG6M
452647 - ..
452648 - [On 030314 report that weblog activity increases as a
452649 - result of increased tensions on war with Iraq.
452650 - ref SDS 28 5465
452652 - ..
452653 - Gary's research today showing growing interest in good
452654 - management enabled by SDS, supplements his recent letter on
452655 - 021126 citing the CaseMap program supporting things SDS does
452656 - to manage chrolology and analysis. ref SDS 25 NV6H
452658 - [...below, respond to Gary on this point. ref SDS 0 9S8F
452660 - ..
452661 - Knowledge Repository People Care About Sharing Information Weblogs
452662 - Organize Information People Care About Sharing Knowledge Information
452664 - Gary continues...
452666 - 3. From the article:
452668 - Within a corporate context, K-Logs make it possible for any
452669 - employee to add knowledge to an Intranet. It's easy enough to
452670 - use (start-up in less than five minutes) that it overcomes
452671 - resistance. Further, K-Logs provide people that use them two
452672 - immediate benefits: 1) it is a highly visible way to enhance
452673 - personal brand and 2) it is a great organizing tool that you can
452674 - share with co-workers (it organizes your most important
452675 - information over time). There is no other better way to get
452676 - employee knowledge off the desktop and out of their heads and
452677 - onto an Intranet where it can be archived, browsed, and
452678 - searched. ref DRT 1 Q46L
452680 - ..
452681 - On 020301 Mike Poremba said that SDS is a better way to
452682 - invest intellectual capital than using weblogs, ref SDS 21
452683 - UU6L, and confirmed this opinion on 020531. ref SDS 22 NH5G
452685 - [On 030314 report that weblog activity increases as a
452686 - result of increased tensions on war with Iraq.
452687 - ref SDS 28 5465
452689 - ..
452690 - 4. Further, K-Log features like subscriptions let you as an
452691 - employee keep up with what is going on by automating the process
452692 - of collecting information. It creates a knowledge network within
452693 - a company, all based on easy to understand Web standards. K-Logs
452694 - break down the data silos on the desktop, particularly the
452695 - notorious e-mail inbox and the directories of files people store
452696 - all over their desktops. By publishing those e-mails and
452697 - documents to the Intranet, everyone can get access to that
452698 - information. ref DRT 1 X47N
452700 - ..
452701 - 5. WtW: Do you think senior execs "get it"? How will it benefit
452702 - their business? ref DRT 1 458M
452704 - Review of Andy Grove's book on 980307 indicates that Andy has
452705 - discovered executives "just don't get" improvement that saves
452706 - time and money to increase productivity, earnings and stock
452707 - prices, ref SDS 9 GW7H, because executives want to get by
452708 - using skills they already have, and so deny anything that
452709 - takes more than 20 minutes to learn is needed, until it is
452710 - too late to save the business. ref SDS 9 1657
452712 - ..
452713 - 6. JR: Those that have seen a K-Log in action do. This is the kind
452714 - of revolution that will sneak in the backdoor of most companies
452715 - (much like the first PCs), by people that see the benefits of
452716 - using a K-Log at work. That's another reason that a K-Log works
452717 - best as a desktop tool, it is portable. ref DRT 1 E59F
452719 - ..
452720 - 7. Once execs see K-Logs in action in their company, they usually
452721 - buy-in. Why? Here are a couple of immediate benefits:
452723 - 1. People publish into K-Logs what they are doing often on an
452724 - hourly basis. It is a great way to keep track of what is
452725 - going on (coordination). ref DRT 1 R59O
452727 - [On 030314 report that weblog activity increases as a
452728 - result of increased tensions on war with Iraq.
452729 - ref SDS 28 5465
452731 - ..
452732 - 2. Archives. Given that K-Logs are public archives, this is
452733 - particularly useful when an employee or consultant leaves a
452734 - company. You now have a permanent record of what they did or
452735 - didn't do. It also is an easy to use repository for people
452736 - that need to find answers to specific questions or specific
452737 - experts that can help them out. ref DRT 1 C64I
452739 - ..
452740 - 3. It makes it easy to share information and get discussions
452741 - going (which results in better ideas). K-Logs eliminate the
452742 - barriers that prevent many people from posting to a
452743 - discussion group. Everyone with a K-Log has a soapbox to say
452744 - something. The best ones get links from all the rest.
452745 - ref DRT 1 S64O
452747 - ..
452748 - 4. New hires. New people or people that have been recently
452749 - assigned to a project take lots of time before they can
452750 - become useful. Much of that time is lost casting about for
452751 - scraps of information that are useful. K-Logs make that
452752 - easy. All you have to say to someone new is read all the
452753 - team members K-Logs for the last two weeks. ref DRT 1 K65K
452755 - ..
452756 - 8. Everything is there: thinking, files, e-mails, POV, and links.
452757 - ref DRT 1 0E6G
452761 - ..
452762 - Market Research More Effective with Analysis and Links to POIMS, NWO
452764 - Follow up ref SDS 25 A15L, ref SDS 16 M16F.
452766 - On 021126 explained that links to articles and comments on technology
452767 - are more useful when accompanied by analysis in relation to SDS and
452768 - linked to relevant parts of POIMS, NWO and the Typical Day Scenario.
452769 - ref SDS 25 A15L
452771 - ..
452772 - Submitted ref DIT 1 0001 to illustrate how to spread good news
452773 - increasing demand for the things SDS does that enables transformation
452774 - from IT to a culture of knowledge.
452776 - [On 021201 Gary responds saying that knowledge is harder to manage
452777 - than information. ref SDS 26 0001
452779 - 1. Thanks for good news in your letter today discussing K-Logs,
452780 - ref SDS 0 6N8O, for using the Internet to keep a journal of
452781 - daily work, thoughts and ideas that are fast and easy to share
452782 - with others, called variously klogs, blogs and weblogs. This
452783 - supplements your letter on 021126 reporting that other software
452784 - is working on the things SDS does. ref SDS 0 EI5G
452786 - ..
452787 - Your analysis of this new wave sweeping industry, government and
452788 - education, ref DIT 1 LQ6L, aligns with Mike Poremba's report on
452789 - 020301 comparing weblogs and SDS. ref SDS 21 UU6L The good news
452790 - is that people are getting back to the basics of good
452791 - management, called out by Stephen Covey, to keep a journal that
452792 - strengthens memory and sharpen understanding, reviewed on
452793 - 921205, ref SDS 3 1121 and by Peter Drucker, reviewed on 931130.
452794 - ref SDS 5 7911 The era of "feel good" management, explained on
452795 - 911123, ref SDS 2 1331, may be receding from the halcyon days of
452796 - executives failing to invest time to think, reported on 970910,
452797 - ref SDS 8 3479, for understanding content, and relying instead
452798 - on style, reported on 960103, ref SDS 7 8409, as people realize
452799 - doing good has a better chance of success than merely looking
452800 - good when making a Powerpoint presentation, as reported on
452801 - 020204 relating the Enron case. ref SDS 19 KM4F
452803 - ..
452804 - 2. A few months later, after Mike observed SDS being used, he
452805 - commented on 020531, ref DIT 1 6H6M, that SDS has more efficient
452806 - functionality than he has experienced using weblogs. ref SDS 22
452807 - 5M3G As well, Morris Jones reported a month earlier on 010425
452808 - that SDS is a "utopia" because everything is in the right place
452809 - at the right time. ref SDS 12 EP7F Then, on 010924 Morris
452810 - commented that SDS has unique capability to improve management.
452811 - ref SDS 15 XT5F Jack Park summed up several years of research
452812 - in association with Doug Engelbart and SRI, saying on 001130
452813 - that SDS has the right design for Knowledge Management and the
452814 - user interface that makes the design useful to people.
452815 - ref SDS 11 H17O
452817 - [On 021206 Mike Poremba confirmed these understandings.
452818 - ref SDS 27 0001
452820 - ..
452821 - 3. Weblogs, email, the Internet, cell phones, Microsoft Word,
452822 - Powerpoint and other IT solutions are strong enabling forces
452823 - that grow cultural awareness about the need for things SDS does
452824 - that people care about to get work done correctly, on time and
452825 - within budget, ref DIT 1 Z18L, which Morris asked about on
452826 - 010426. ref SDS 13 QO9L Gary pointed out separately a few days
452827 - ago on 021126 that SDS makes good management fast and easy by
452828 - empowering people to work intelligently. ref SDS 25 U16I Only
452829 - high priced lawyers are willing to perform case management to
452830 - prepare for trial, explained in NWO, ref OF 2 2536, when people
452831 - fail to get things done correctly, on time and within budget.
452832 - Without SDS, nobody has enough time to work intelligently,
452833 - because good management seems like gold-plated overkill that is
452834 - unncessary and too expensive, as reported on 890324. ref SDS 1
452835 - LZ5F
452837 - ..
452838 - 4. Another condition that may be evolving on the job is the new
452839 - practice of paying people to use good management entering daily
452840 - working information into the record, ref DIT 1 5049, which is
452841 - starting to occur among the sales force at Intel, cited by
452842 - Morris on 020730. ref SDS 23 RS5N
452844 - ..
452845 - 5. As the practice of paying people to use good management expands
452846 - to engineering, ref DIT 1 5P5S, operations, the executive suite,
452847 - legal, admin, personnel, IT, to permeate the entire enterprise,
452848 - old attitudes of doing just enough to get by and hoping that
452849 - working intelligently is unnecessary overkill, will crumble
452850 - under the weight of evidence that shows good results cannot be
452851 - sustained by bad management that eschews accountability, listed
452852 - in part on 011003, ref SDS 16 O76L, and reported again on 020204.
452853 - ref SDS 20 0001
452855 - ..
452856 - 6. This growing mountain of evidence supports Drucker's view that
452857 - good management, ref DIT 1 Q16O, is the only way to sustain good
452858 - results. ref SDS 4 WX7W
452860 - ..
452861 - 7. Enabling forces, like paying people to use good management, and
452862 - people getting used to creating a record of daily work in a
452863 - weblog, ref DIT 1 V53L, foster habits that grow the market for
452864 - disruptive technologies like SDS, discussed with Doug Engelbart
452865 - on 011120. ref SDS 17 H67I
452867 - ..
452868 - 8. Everyday email, klogs, blogs, weblogs, Powerpoint and other IT
452869 - methods make bumbling faster and easier, turning communication
452870 - into the biggest risk, rather than the biggest asset, in
452871 - enterprise under reasoning in POIMS. ref OF 1 IE6L Growing
452872 - losses, illustrated by the Enron case, reported on 020204.
452873 - ref SDS 19 KM4F, will overwhelm long-standing barriers from fear
452874 - of learning, ref SDS 0 TC96, and fear of accountability, so that
452875 - people are no longer prevented from using SDS to create
452876 - organizational memory for saving time and money, also reported
452877 - on 890324. ref SDS 1 UG7I
452879 - ..
452880 - 9. Morris discussed this attitude more recently, just about a year
452881 - ago, ref DIT 1 Y55L, explaining that many people ignore the
452882 - cardinal rule of good management....
452884 - An ounce of prevention is worth a pound of cure!
452887 - ....cited in a letter on 011210. ref SDS 18 PPWU
452889 - ..
452890 - I called Morris this afternoon, and later called Bill DeHart to
452891 - ask if there is any indication that weblogs are being used in
452892 - light of fears about accountability from email? ref DIT 1 Y16T
452893 - Morris and Bill both indicated having seen no evidence so far
452894 - that weblogs are being used at Intel and PG&E respectively. So,
452895 - the revolution still has some challenges ahead.
452897 - ..
452898 - None-the-less your report today shows that brick by brick a path
452899 - is being constructed, ref DIT 1 014Q, to escape the trap of
452900 - "information overload" by embarking on a new way of working that
452901 - leads to a culture of knowledge, explained in POIMS. ref OF 1
452902 - SV5N
Share Information Resisted by Cultural Fears about Losing C petitive
Information Asset People Don't Want to Share Collabortion Difficult T
Johnson, Gary People Resist Sharing Information
People Resist Sharing Information
Fear Sharing Information, Discovery, Accountability
Share Information Fear Avoid Discovery Mistakes Wriggle Room Flexibil
Shared Information Feared Collaboration Impeded Because People Resist
Shared Information Escalates Risk Conflicting Action without Intellig
Share Information Advantage Power People Don't Want to Share Benefits
541201 - ..
541202 - People Resist Sharing Information Fear Loss Competitive Advantage
541204 - Received ref DRT 1 0001 from Gary transmitting a link to a PDF file on
541205 - transferring best practices among the workforce.
541207 - Gary says....
541209 - 1. Interesting:
541211 - http://www.strategy-business.com/media/pdf/briefs_29_q4_02.pdf
541213 - ..
541214 - The Art of Best Practice Transfer
541216 - ..
541217 - By Paul F. Kocourek, Walter J. Mancini, and Matthew Calderone
541219 - ..
541220 - 2. Workers resist sharing because they fear that efforts to make
541221 - their company more efficient will mean fewer jobs, more work,
541222 - and/or less overtime pay. They have difficulty collaborating to
541223 - meet the challenge of documenting practices and determining
541224 - which ones to implement across the company. And they often
541225 - fight the use of best practices, succumbing to people's natural
541226 - tendency to take a "not invented here" attitude toward adopting
541227 - the ideas of others. ref DRT 2 OF6I
541229 - Resistance to sharing information was analysed in an article
541230 - reviewed on 940510, and identified two reasons why people
541231 - are reuctant to share information. ref SDS 6 WH6M
541233 - 1. People fear accountability from discoverying informtion
541234 - that may expose failure to perform work that meets
541235 - objecives, requirements and commitments, with possible
541236 - consequences of losing a job, losing a promotion, being
541237 - demoted or being criticized that protends future loss.
541239 - ..
541240 - 2. People fear disclosure of informtion that provides a
541241 - competitive advantage will cause loss of the advantage.
541243 - ..
541244 - Recently, on 020822 John Maloney discussed resistance to
541245 - sharing information when people are recorded. ref SDS 24
541246 - Q48A
541249 - ..
541250 - 3. These challenges can be overcome. We have worked with a number
541251 - of clients that have realized dramatic results through a
541252 - structured approach that is inclusive, but does not encourage
541253 - "letting a thousand flowers bloom." The challenge is to extract
541254 - the maximum value from the minimum number of change initiatives
541255 - with speed, precision, and certainty. Here's how:, ref DRT 2
541256 - 5G7G
541258 - ..
541259 - PDF file on the Internet looked interesting.
541261 - ..
541262 - Sharing information is restrained in part by fear of accountability,
541263 - discussed with Pat Lincoln at SRI on 010522. ref SDS 14 PV6G
541265 - ..
541266 - An issue of promising nexus in the article with SDS is the idea that
541267 - shortcuts on good management lead to failure, so SDS is designed to
541268 - enable people to use good practices within the time available, so
541269 - that short cuts can be avoided that reduce productivity, as explained
541270 - in POIMS. ref OF 1 6221
541272 - ..
541273 - Discussion in the article on why CEOs fail was reviewed earlier in a
541274 - Fortune article on 990625 showing that near term desire to avoid the
541275 - price to good management leads to failure from paying the much higher
541276 - cost of bad management when CEO's refuse to perform because they don't
541277 - feel like it. ref SDS 10 0460
541279 - ..
541280 - If time permits, Gary might take a stab at setting out correlations
541281 - between what is in the article and objectives of SDS explained in
541282 - POIMS, NWO and the Typical Day Scenario, as discussed in the record on
541283 - 011126, ref SDS 25 A15L, and earlier on 011003. ref SDS 16 M16F
541285 - ..
541286 - Peter Drucker explains two schools of practice (theory x and y) for
541287 - creating incentives that encourage favorable attitudes on transferring
541288 - best practices with both positive rewards for success, and negative
541289 - costs (pain) for failure to improve performance, reviewed on 931130.
541290 - ref SDS 5 9677
541292 - ..
541293 - On 980307 Andy Grove discusses in his book, Only the Paranoid Survive
541294 - that Intel management discovered that thoery y was a useful method for
541295 - improving attitudes about improvement. ref SDS 9 1660 As noted above,
541296 - on 020730 Morris explained a new effort at Intel relying more heavily
541297 - on thoery x that pays people to use good management. ref SDS 0 MM4F