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S U M M A R Y
DIARY: March 14, 2003 02:08 AM Friday;
Jack Park explains progress in KM the past year or so.
....3-layer Architecture Developed through IBIS Support
....IBIS Not Applied to Collaborate on Technology Architecture
.......Weblogs Foster Culture of Knowledge Experience Keeping a Diary
.......Frustrated People Giving Up on Knowledge Management
.......Knowledge Management Improves Information Management
.......Attitudes on Abandoning KM Objectives
.......Nexist, Blueoxen, and One Other KM Projects Underway
.......Eugene Kim's Blueoxen Knowledge Management Project
.......Blueoxen, Nexist Share Objectives on Collaboration and Stories
.......Tom Munnecke Gary Johnson Support Blueoxen KM Project
.......Footnotes and Biblography Reduce Productivity of Knowledge Space
.......Links to Original Sources Applied in Blueoxen Discussions
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OHS/DKR Re-birth Through Learning from Bright New Contributors
Learning KM for OHS/DKR Re-birth from Bright New Contributors
PDF Not Productive No Addressability Cannot Link
Dialog Maps Indexing Email for FAQ-style Organization Retrieval
Topic Maps Conceptual Graphs Method of Knowledge Representation, Josl
Learning Fundamentals of Knowledge Management for Developing OHS/DKR
Knowledge Management Only Occurs in Human Mind
Learning Nexist, Eugene Kim Blue Oxen and One Other Person Doing KM
Counterintuitive Programmers Don't Know What to Program to Improve Ma
IBIS Collaboration Moderator Com Manager Knowledge Expert
4312 - ..
4313 - Summary/Objective
431401 - Follow up ref SDS 63 0000, ref SDS 62 0000.
431403 - Called Jack this evening about using IBIS for technology development,
431404 - based on disussion with John Deneen on 030307. ref SDS 61 033O
431441 - ..
431442 - 3-layer Architecture Developed through IBIS Support
431443 - IBIS Not Applied to Collaborate on Technology Architecture
431446 - Submitted ref DIT 1 0001 to Jack confirming our telecon as follows...
431448 - 1. This confirms our telecon this evening. I called to get a sense
431449 - of progress on OHS/DKR and other KM efforts based on discussion
431450 - with John Deneen who indicated that IBIS methods have been used
431451 - in recent months on another mailing list. ref SDS 0 V38N I was
431452 - wondering if IBIS has helped develop an architecture and design
431453 - for KM technology? For example, on 000518 you suggested a
431454 - 3-layer architecture. ref SDS 22 8439 Can IBIS help design
431455 - this? You confirmed this evening that there was a recent
431456 - discussion that applied IBIS methods, but it did not relate to
431457 - technology development. You also indicated that Eugene Kim has
431458 - applied IBIS with good results by following guidance from Jeff
431459 - Conklin, and that Jeff helped Southern Cal Edison adopt IBIS
431460 - methods following an assignment where he used this technique.
431462 - [On 030317 Jeff Conklin offers ideas on using IBIS.
431463 - ref SDS 66 XU7L
431465 - ..
431466 - Seems like IBIS should be able to improve progress in KM, based
431467 - on experience you related this evening. ref SDS 0 V38N Would be
431468 - helpful to see work product on this? ref DIT 1 JE6M
431470 - [On 060129 Jack discusses IBIS for collaboration to augment
431471 - intelligence. ref SDS 69 UE7N
431473 - ..
431474 - During our call, you asked when IBIS first came into the record
431475 - for the Colloquium Doug Engelbart led at Stanford during the
431476 - first quarter of 2000? ref DIT 1 KF7H While we talked, the
431477 - record on 000218 was located that shows Eric Armstrong wrote a
431478 - letter to the group proposing consideration of IBIS. ref SDS 15
431479 - 0741 Review further showed that Eric had raised IBIS a few
431480 - weeks earlier on 000130. ref SDS 14 0866 You asked if Dick
431481 - Karpinski ever discussed IBIS, and a link to another record
431482 - showed that Dick discussed IBIS during a meeting on SDS, also,
431483 - on 000218. ref SDS 16 4345
Culture of Knowledge Fostered by More People Using Weblogs to Keep a
Weblogs Klogs Blogs Diary Journal Grows Demand Fosters Culture of Kno
Weblogs Diary Journal Alignment Link Original Sources Aids Understand
Weblogs Enabling Force Grow Skills Familiarity Writing Linking Increa
490701 - ..
490702 - Weblogs Foster Culture of Knowledge Experience Keeping a Diary
490704 - You cited a big increase in using weblogs associated in some way
490705 - or another with the impending conflict in Iraq. My feeling is
490706 - that more people writing up the record helps grow a culture of
490707 - knowledge. ref DIT 1 XF8H
490709 - On 020301 Mike Poremba showed correlation between weblogs
490710 - and SDS. ref SDS 44 GT4M
490712 - ..
490713 - On 021129 article reports increased interest in weblogs.
490714 - ref SDS 58 6N8O
Knowledge Management Only Occurs in the Mind SDS Enables Information
Definition Knowledge Management Frustrated Giving Up Characterizes SD
Giving Up Define Knowledge Different from Information, Eric Armstrong
Information Knowledge Mean Same Thing
Knowledge Difference from Information Difficult to Understand
Knowledge Difficult to Understand Difference from Information
Giving Up KM Too Difficult Disallusioned Technology Cannot Improve Ma
Giving Up Sour Grapes KM Beyond Reach Organizational Memory Overkill
Programmers Don't Know What to Program to Improve Management Create K
671201 - ..
671202 - Frustrated People Giving Up on Knowledge Management
671203 - Knowledge Management Improves Information Management
671205 - During our call this evening you asked for a definition of
671206 - Knowledge Management? ref DIT 1 OF8N
671208 - Reminds of Morris asking on 960227 for an explanation to
671209 - distiguish information from knowledge. ref SDS 10 0022
671210 - Earlier on 940722
671212 - ..
671213 - We reviewed the explanation in POIMS on converting information
671214 - into knowledge. ref OF 1 0367 You feel the SDS process of
671215 - adding "intelligence" to information for creating Knowledge
671216 - Space fits the model you are using for "information management,"
671217 - and went on to say that "knowledge management" can only occur in
671218 - the human mind. ref DIT 1 JI9H I agreed that KM occurs in the
671219 - mind, and further propose that the process in the mind can be
671220 - meaningfully aided with technology, roughly described as
671221 - "augmenting intelligence" by using an external rendering much
671222 - like alphabet technology models "information," also explained in
671223 - POIMS. ref OF 1 ER3G This idea is summarized in POIMS as
671224 - "Knowledge Space." ref OF 1 034J
671226 - ..
671227 - Frustration grasping distinctions between information and
671228 - knowledge was reported on 940722. ref SDS 8 8388 On 020608
671229 - Dave Snowden attempted to bridge this gap illustrated by
671230 - experts who characterize Knowledge Management with the
671231 - pejorative "oxymoron." ref SDS 46 I36F
671233 - ..
671234 - On 000503 Eric Armstrong was frustrated and gave up trying
671235 - to define knowledge separately from information for
671236 - developing new technology. ref SDS 20 5033 At that time,
671237 - Jack argued against giving up on KM, ref SDS 20 3M6H, and
671238 - advocated SDS support for Knowledge Space. ref SDS 20 6138
671239 - A few weeks later on 000615 the OHS/DKR team joined Eric's
671240 - frustration and gave up on Knowledge Management. ref SDS 23
671241 - 6271
671243 - ..
671244 - While we did not discuss it during our call, my sense is that
671245 - literacy augments human mental metrics, ref DIT 1 XD5N, as noted
671246 - by Doug Lenant saying that alphabet technology makes people
671247 - "superhuman," reported on 010622. ref SDS 35 N668
671249 - ..
671250 - Since SDS strengthens literacy by an order of magnitude (see
671251 - again POIMS, ref OF 5 3742), this seems like a useful,
671252 - work-a-day explanation of knowledge management. ref DIT 1 FP4O
671253 - Moreover, since construction of knowledge in the mind is almost
671254 - entirely subconscious, occurring involuntarily on automatic
671255 - pilot, as it were (see POIMS, ref OF 2 8774), I am not sure how
671256 - much mileage we get by limiting discussion of Knowledge
671257 - Management solely a mental exercise, as you propose this
671258 - evening, particularly, since that experience relies on
671259 - remembering only the gist of information, which, according to
671260 - research submitted by Henry van Eykan on 000927, is only about
671261 - 10% accurate. ref SDS 24 DX9F My feeling is that improving 10%
671262 - accuracy of human memory (some authorities say only 5%, for
671263 - example Morris mentioned on 020110 that people only use about 5%
671264 - of the features in Microsoft programs, because they cannot
671265 - remember all of the menus to open, ref SDS 41 CK4K) is a
671266 - reasonable objective for technology to support Knowledge
671267 - Management.
671269 - ..
671270 - In discussion this evening, I asked for examples of work product
671271 - that illustrate your perspective on information management. You
671272 - explained that reliance on work product is incorrect for
671273 - understanding what is being produced and how it helps daily
671274 - work, ref DIT 1 MY5K, and further indicated that such request
671275 - demonstrates a narrow perspective, noting that Morris Jones
671276 - agrees with your analysis of my credentials and work in
671277 - knowledge management. Morris' letter on 020923, ref SDS 54
671278 - BQ7N, and another leter on 020924 seem to line up pretty well
671279 - with your analysis. ref SDS 55 MZ4J
Attitudes Have Not Changed on Giving Up on Linking Organization Meta
680401 - ..
680402 - Attitudes on Abandoning KM Objectives
680404 - I asked about current attitudes on linking, and on organization
680405 - that adds "meta data," following correspondence last year in
680406 - August and subsequent articles saying people have voted against
680407 - these practices, reported on 021031, ref SDS 56 LG9H, and
680408 - further that John Maloney argues against analysis in his letter
680409 - on 020823. ref SDS 51 R87J Since, as you can see in POIMS,
680410 - analysis, organization and alignment are three (3) of the five
680411 - (5) elements that SDS supports for converting information into
680412 - knowledge, ref OF 1 0367, it seemed striking, in light of tragic
680413 - events on 010911, ref SDS 37 0001, more recently on 030201,
680414 - ref SDS 59 0001, and collapse of the economy reported
680415 - continuously since 001207, ref SDS 32 V54M, that features for
680416 - working intelligently have been abandoned by people working on
680417 - knowledge management, ref DIT 1 MF7I, as shown by the history
680418 - listed in the record on 011003. ref SDS 40 SP6G
Park, Jack Progress Slow Only Three (3) Efforts to Develop Technology
Learning KM Only Nexist, Eugene Kim Blue Oxen and One Other Person Do
3 Efforts to Develop Technology for Knowledge Management Nexist, Euge
SDS Gary Johnson Making Progress Learning John Deneen Progress Slower
MyLifeBits Jack Not Familiar with Microsoft's Work on Knowledge Manag
Stories Blueoxen Supports Nexist Objectives on Collaboration
Park, Jack Learning KM Only Nexist, Eugene Kim Blue Oxen and One Othe
Legal Action Doug Engelbart Filing Suit To Prevent Other People from
Park, Jack Advised that Eugene Has Developed an OHS Implementation fo
Snowden, Dave Set Standard for Knowledge Management to be Stories in
Story People Think through Connecting Chronolgies Cause Effect Give D
AQ1401 - ..
AQ1402 - Nexist, Blueoxen, and One Other KM Projects Underway
AQ1404 - You cited Nexist, Eugene's work and one other person as making
AQ1405 - progress in KM. I asked about seeing some work product, and you
AQ1406 - objected again to this line of inquiry. ref DIT 1 TF8J
AQ1408 - ..
AQ1409 - You asked how Gary is doing with SDS?
AQ1411 - ..
AQ1412 - Gary has made good progress. I am hopeful this continues. John
AQ1413 - Deneen is taking longer to work through the learning curve
AQ1414 - because I have had less time to support him due to other
AQ1415 - projects John has underway. ref DIT 1 EQ4O I asked if you are
AQ1416 - familiar with the MyLifeBits project that John commended for
AQ1417 - research, and which was reviewed in a letter to the OHS/DKR
AQ1418 - group on 030308. ref SDS 62 NO5S You were aware of the project
AQ1419 - but not familiar with any details.
AQ1422 - ..
AQ1423 - Eugene Kim's Blueoxen Knowledge Management Project
AQ1424 - Blueoxen, Nexist Share Objectives on Collaboration and Stories
AQ1426 - This evening, you suggested I look at Eugene's website,
AQ1427 - ref DIT 1 6S5N, at....
AQ1429 - ..
AQ1430 - http://collab.blueoxen.net
AQ1432 - ..
AQ1433 - Review showed some email listings at....
AQ1435 - ..
AQ1436 - http://collab.blueoxen.net/forums/yak/
AQ1438 - ...under the title Collaboration Collaboratory discussion list
AQ1439 - (date)
AQ1441 - ..
AQ1442 - Generally, it appears that Eugene shares some of your goals for
AQ1443 - Nexist to support collaboration with email by encouraging and
AQ1444 - helping people tell stories. ref DIT 1 UT3F Dave Snowden at IBM
AQ1445 - mentions this idea in his paper on "Complex Acts of Knowing,"
AQ1446 - reviewed last year on 020608. ref SDS 46 P845 I could be wrong,
AQ1447 - but, if memory serves, Dave shares your view about KM only
AQ1448 - occurring in the mind, and that knowledge management cannot be
AQ1449 - supported by technology. That impression flows from the
AQ1450 - conclusion in Dave's paper which does not mention a role for
AQ1451 - technology, ref SDS 46 0752, and further argues that knowledge
AQ1452 - cannot be stored. ref SDS 46 MQ3F
AQ1454 - ..
AQ1455 - Eugene's Collaboratoria applies his new system of "Purple
AQ1456 - Numbers" that facilitates connections, reported on 010131,
AQ1457 - ref SDS 33 MM9M, which aids "knowledge" formation. Generally,
AQ1458 - communications in the Collabortia do not use the Purple Number
AQ1459 - system to link anything, which was reported previously on
AQ1460 - 020224, when Eugene notified of improvements to Purple Numbers.
AQ1461 - ref SDS 43 OH45
AQ1463 - ..
AQ1464 - In our discussion this evening, you noted that SDS helps people
AQ1465 - write stories, and I agreed that understanding the story is
AQ1466 - important, often leading to the question "What's the story? --
AQ1467 - and, "Then what happened?" When people don't get the word and so
AQ1468 - have the story wrong, they often ask "Why is this always
AQ1469 - happening to me?"
AQ1471 - [On 030315 Dave says the explanation of his views in this
AQ1472 - letter are incorrect. ref SDS 64 0001
AQ1474 - ..
AQ1475 - A lot of the discussion in the email archives on Eugene's
AQ1476 - website is outside my expertise, but the quality of the
AQ1477 - discourse and the design Eugene has developed seem very
AQ1478 - advanced. Suggest consideration be given to some approach or
AQ1479 - another that expands span of attention and mitigates meaning
AQ1480 - drift. ref DIT 1 UE5G On 020726 Tom Munnecke submitted
AQ1481 - information about an initiative he has underway that urged
AQ1482 - people to "count what counts most." ref SDS 47 J484 Expanding
AQ1483 - span of attention and more accurate memory count a lot in human
AQ1484 - mental metrics, as related on 950204. ref SDS 9 8A4G
Blueoxen Knowledge Management Project Tom Participating Talking about
Links in Email Not Acceptable New Standard Practice Uses Footnotes an
Links Boggle Mind Requires Transition Culture of Knowledge from Forag
Links Create Refuse Invest 10 Seconds Use Anchors Claim Want Addressa
Footnotes Biblography Being Substituted for Links
Links Complex Boggle Mind Resist Organizational Memory Sharing Inform
Links Self-evident Benefits Improve Memory Remember More than Gist of
Links Boggle Mind Prefer Avoid Responsibility Online Links SDS Comman
People Adjust Accept Connections that at First Boggle Mind Because Im
People Get Used to Connections Augment Intelligence Don't Boggle Mind
BJ1301 - ..
BJ1302 - Tom Munnecke Gary Johnson Support Blueoxen KM Project
BJ1303 - Footnotes and Biblography Reduce Productivity of Knowledge Space
BJ1305 - I am pleased to see Tom Munnecke and Gary Johnson participating
BJ1306 - (Gary seems to be the only person who has told a "story" so
BJ1307 - far), and I am further pleased to see people using links with
BJ1308 - anchors to support the work. You mentioned this evening that a
BJ1309 - new method has been adopted of using traditional footnotes and
BJ1310 - bibliography formats. ref DIT 1 5Z6M You explained how this
BJ1311 - helps avoid the problem of opening a reference directly, and
BJ1312 - instead people can notice the footnote number, store that in
BJ1313 - memory, or write it down, then scroll to the bottom where the
BJ1314 - bibliography is listed, find the footnote number and then open
BJ1315 - the original source, if people want to investigate context and
BJ1316 - verify accuracy. This sounds like it implements a suggestion
BJ1317 - Morris submitted on 020923. ref SDS 54 BQ7N
BJ1319 - [On 030510 Gary Johnson reviews prospects of reverting
BJ1320 - from links back to old methods of citations and footnotes
BJ1321 - in a biblography, based on experience reported by someone
BJ1322 - else. ref SDS 67 0001
BJ1325 - ..
BJ1326 - Links to Original Sources Applied in Blueoxen Discussions
BJ1328 - While I did not see examples of work product using this new
BJ1329 - footnote method in the 10 or so letters I had time to review on
BJ1330 - Eugene's website, seeing people use links with anchors to
BJ1331 - specific context is an important step for transformation from
BJ1332 - information to a culture of knowledge. ref DIT 1 S28H
BJ1334 - This record of people adopting practices to link
BJ1335 - communication aligns with Morris analysis on 940327 that SDS
BJ1336 - links enable self-evident benefits of better memory.
BJ1337 - ref SDS 7 J496 On 000405 Doug Engelbart set linking in email
BJ1338 - as a goal for improving management. ref SDS 19 2484
BJ1340 - [On 020820 Murray Altheim reported people fail to use
BJ1341 - explicit links, ref SDS 49 UV6G, because accuracy for
BJ1342 - communication takes too much effort without SDS,
BJ1343 - ref SDS 50 VN6H; experts who promoted purple numbers all
BJ1344 - seem to have given up using granular addressability for
BJ1345 - working intelligently. ref SDS 49 0K64
BJ1347 - ..
BJ1348 - [On 030316 Gary reports that Eric Armstrong is using
BJ1349 - links in email. ref SDS 65 Q25K
BJ1351 - ..
BJ1352 - [On 070831 report purple numbers abandoned because using
BJ1353 - explicit links to improve accuracy of daily work takes
BJ1354 - too much time finding sources to link. ref SDS 70 FM3F
BJ1356 - ..
BJ1357 - So, congratulations to you and Eugene for sticking with the KM
BJ1358 - stuff and making real progress. ref DIT 1 VK8O
BJ1360 - ..
BJ1361 - Thanks also for bringing me up to date this evening on what's
BJ1362 - happening in the KM field since, I am too lazy to do the hard
BJ1363 - work of research, noted by Ed Swanstrom on 020812, who objected
BJ1364 - to investing so much time writing up the story in SDS.
BJ1365 - ref SDS 48 FL4M Thanks to you, I have another story to write.
BJ1366 - ref DIT 1 NK9I