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S U M M A R Y


DIARY: March 15, 2003 04:36 PM Saturday; Rod Welch

Dave Snowden comments knowledge management.

1...Summary/Objective


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CONTACTS 
0201 - IBM Global Services                          44 (0)1932 754598
020101 - Mr. David J. Snowden
020102 - Director  =+44 (0)1932 754598  Celluar +44 (0)7711 059 265
020103 - snowded@uk.ibm.com
020104 - Cynefin Centre

SUBJECTS
Story Narrative Content Context 3rd Generation KM Replaces 1st and 2n
Knowledge Cannot be Stored Nor Owned Intellectual Capital Cannot be M
Technology KM at IBM Quickplace Team Room and Same Time
Help Build Bridge for Transformation from IT to New Way of Working a
Why Should KM Add Value to IT Supports Decision Making and Innovation
Technology Cannot Support Knowledge Management Only Occurs in the Min
Stories Adopted by Nexist Blueoxen for Supporting Knowledge Managemen
Technology Cannot Support Knowledge Management Only Occurs in the Min
Dave Clarifies He Does Not Hold Jack Park's Position that Knowledge M
Technology Cannot Improve Management Disallusioned Giving Up no KM
Technology Giving Up Knowledge Management Only Occurs in Human Mind G
Frustrtion Despair Giving Up Technology Cannot Aid Knowledge Manageme
Disillusioned Giving Up on Technology Cannot Store Knowledge Giving U

2315 -
2315 -    ..
2316 - Summary/Objective
2317 -
231701 - Follow up ref SDS 4 5545.
231702 -
231703 - Received ref DRT 1 0001 from Dave responding to a copy he received of
231704 - a letter on 030314 to the OHS/DKR group that confirmed telecon with
231705 - Jack Park and cited Dave's views on knowledge management. ref SDS 4
231706 - 5560
231708 -  ..
231709 - Dave says today...
231710 -
231711 -      Just to clarify, as I don't hold the position on tools outlined
231712 -      in this document - Complex Acts of Knowing argues against two
231713 -      positions on KM  (i) from Stacy that knowledge is unmanageable
231714 -      and (ii) the tacit -explicit movements of Nonaka etc.   It argues
231715 -      that both views are valid depending on the nature of the system -
231716 -      the essence of the Cynefin model is to create diversity of
231717 -      approach based on the pheunominological nature of cause and
231718 -      effect.   Tools are very valuable in this context, technology or
231719 -      otherwise provided they fit the hand when we pick them up.   Too
231720 -      many (particularly technology) tools require bioengineering of
231721 -      the hand or even the brain to make them work. ref DRT 1 HP6F
231723 -  ..
231724 - Nonaka and Takauci were reviewed on 020608 showing a rationale people
231725 - offer for giving up on improving communication because mental metrics
231726 - are too hard to manage using information technologies commonly
231727 - available. ref SDS 1 UT8F
231729 -  ..
231730 - On 020920 Dave cited Quickplace, Sametime and Teamroom as KM tools
231731 - used at IBM. ref SDS 2 LW3K  Research showed these tools provide
231732 - support for "work spaces" on the Internet for storing information,
231733 - using webmail, weblogs, etc., collaboration for online meetings,
231734 - application sharing and instant messaging along the lines of
231735 - Netmeeting available from Microsoft Windows. ref SDS 2 PG7K  On 020922
231736 - Dave reported that Sametime provides more value than structured
231737 - applications he has encountered. ref SDS 3 TG4J  Dave's paper Complex
231738 - Acts of Knowing argues technology cannot store knowledge. ref SDS 1
231739 - LYPS
231741 -  ..
231742 - If Dave feels tools can contribute to knowledge management he should
231743 - provide work product that can be examined and compared with SDS
231744 - records over time to test his view.
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Distribution. . . . See "CONTACTS"