CONTACTS 
0201 - IBM Global Services
020101 - Mr. David J. Snowden
020102 - Director
020104 - Cynefin Centre

SUBJECTS
Snowden, Dave Study is Bridge to a New Way of Working Intel  gently t
Study Bridge to a New Way of Working Intelligently that Meets Challen
Information Overload New Reality Requires Work Role Intelligence Chan
Study to Do Things Differently Meet Challenges of New Realities Canno
Study What Works in Order to Improve, Dave Ellerman
Culture Resists Intelligence New Way Working Organizational Memory Co
New Way Working Intelligently Don't' Get It Ignorance Shocking Counter
Giving Up Accuracy Links Alignment Communication Biggest Risk Enterpr
Snowden, Dave IBM Does Not Grasp Idea of Advancing from Information t

4211 -
4211 -    ..
4212 - Summary/Objective
4213 -
421301 - Follow up ref SDS 67 0000. ref SDS 65 0000.
421302 -
421303 - Dave asks why Knowledge Management should add value to information
421304 - management, expressing a common views of information and knowledge as
421305 - the same thing and the same process. ref SDS 0 PB4K  POIMS defines
421306 - both the "thing" and the process. ref SDS 0 PB5J  Dave likes Sametime
421307 - better than software that imposes a structured system, so he may
421308 - recognized the design of SDS that offers flexible structure to augment
421309 - intelligence for strengthening creativity. ref SDS 0 TG4J  Dave
421310 - advises that comments from people in IBM who have experience with SDS
421311 - are not helpful, unless he has developed a level of trust.  This
421312 - raises a caution to avoid a culture of personality; be open to new
421313 - ideas by investing time to study what works. ref SDS 0 7D9L  For
421314 - example, so far Dave has not addressed reports showing ROI of 10:1.
421315 - Since few methods or technologies achieve this level of cost savings,
421316 - this justifies studying SDS. ref SDS 0 04HC  Considerable time has
421317 - been invested to study Dave's paper, "Complex Acts of Knowing," and
421318 - shows alignment with SDS support for the role of stories to construct
421319 - knowledge. ref SDS 0 UN6H  SDS enables the management science of
421320 - Communication Metrics that strengthens the practice of management and
421321 - augments human cognition. ref SDS 0 GX5O  These complex subjects
421322 - require a range of explanations.  A simple, summary explanation is on
421323 - the Internet.  A professional, like Dave, can invest time reading
421324 - POIMS, similar to the record reviewing Complex Acts of Knowing to
421325 - learn how SDS supports traditional ideas and methods to evolve stories
421326 - into important history for planning the future and guiding activity
421327 - day-to-day. ref SDS 0 EQ6K  This may take several readings and asking
421328 - for help on ideas, following the example of General Hatch. ref SDS 0
421329 - HN6N  Demonstrating commitment and priority to study what works is the
421330 - first step toward building a bridge for transformation to a culture of
421331 - knowledge. ref SDS 0 P15M
421332 -
421333 -
421334 -
421335 -
421336 -
421337 -
421339 -  ..
4214 -
4215 -
4216 - Progress
4217 -
421701 - Knowledge Management New Way of Working Transformation Difficult
421702 - New Way of Working Transformation to Knowledge Management Shocking
421703 - Transformation Hard Moving to Knowledge Management, New Way of Working
421704 -
421705 - Follow up ref SDS 67 PS6O
421706 -
421707 - Received ref DRT 1 0001 from Dave at IBM responding to the letter,
421708 - ref DIP 4 0001, that proposed Dave study SDS, POIMS and Com Metrics,
421709 - because these methods have proven to work over a long period, and so
421710 - offer the most direct bridge for transformation from information to a
421711 - culture of knowledge, reviewed in our correspondence on 020920.
421712 - ref SDS 67 PS6O
421714 -  ..
421715 - Dave says in his letter today....
421716 -
421717 -    1.  Why should KM add value to IT?  The function of IT is to
421718 -        provide tools to support human decision making or enable
421719 -        innovation.   I think we get more value out of free access to
421720 -        Sametime etc that we do from any strucutred systems. My view is
421721 -        not that knowledge is a process, but that it is both a process
421722 -        and a thing, simultaneously and paradoxically, ref DRT 1 0001
421724 -         ..
421725 -    2.  My view of knowledge management is that it function is
421726 -        imporvement of decsion making and the creation of the
421727 -        conditions for innovation, and this can only be done through
421728 -        the creation or disruption of shared context. ref DRT 1 0U6F
421730 -  ..
421731 - Dave's view of information management to support human decision making
421732 - or enable innovation, and of knowledge management to improve decision
421733 - making and innovation seems like another way of saying KM adds value
421734 - to (i.e., improves) IT.  Dave's objection to this idea, ref SDS 0
421735 - SV6K, indicates a view that knowledge and information mean the same
421736 - thing, and so there is no difference between KM and IT.
421738 -  ..
421739 - Dave's formulation in his letter today that knowledge is both a thing
421740 - and a process, ref SDS 0 UV3J, aligns with his paper "Complex Acts of
421741 - Knowing...," reviewed on 020608. ref SDS 54 N46N  Analysis on 020608
421742 - showed Dave does not distinguish knowledge from information, makes no
421743 - effort to describe elements of the "thing" he calls knowledge, nor
421744 - does Dave's paper explain the "process." ref SDS 54 OG8I  These common
421745 - views within KM circles and the broader community are illustrated by
421746 - Michael Zack's paper reviewed on 010221, ref SDS 36 0001, citing a
421747 - long record of people who agree with Dave, reported on 001130,
421748 - ref SDS 32 YH66, and showing how POIMS presents a coherent theory of
421749 - knowledge that explains both the "thing" and the "process" that has
421750 - eluded many since the 17th century. ref SDS 36 077M
421752 -  ..
421753 - Difficulty grasping the value of knowledge comprises a significant gap
421754 - to bridge for transformation from information to a culture of
421755 - knowledge, discussed further below. ref SDS 0 P15M
421756 -
421757 -
421758 -
421759 -
421760 -
421761 -
421762 -
4218 -

SUBJECTS
SDS Unique Only KM Solution Ask Dave For Examples of Other    Program
Unique Com Metrics Advantages Usefulness Functionality Usability
IBM Asked for Examples of Work Product Demonstrating Ability to Perfo
KM Technology Dave Submits Quickplace Team Room and Same Time as KM P
IBM Using IT Programs Quickplace Sametime Teamroom for KM
Quickplace Team Room and Same Time Used at IBM for KM
Teamroom Used at IBM for KM Part of Sametime
Knowledge Management SDS Sets Design Standard, 000907
IBM Uses IT for KM Programs Quickplace Sametime Teamroom Netmeeting
Sametime Adds More Value than People Derive from Structured Systems
SDS Flexible Structure Adds Value Augment Intelligence Enables Captur
SDS Only KM Program Available Based on Absence of Work Product Showin

6014 -
601501 -  ..
601502 - SDS Only KM Solution Based on Technology to Create Work Product
601503 -
601504 - Follow up ref SDS 67 TG4J, ref SDS 53 5M3G.
601505 -
601506 - Dave's report today that....
601507 -
601508 -        ...people get more value out of free access to Sametime etc
601509 -        that we do from any strucutred systems. ref DRT 1 0001
601510 -
601511 - ...aligns with his letter on 020920 citing Quickplace, Sametime and
601512 - Teamroom as information technologies IBM uses for knowledge
601513 - management. ref SDS 67 LW3K  Review of IBM literature on Sametime
601514 - indicates it supports collaboration on the computer, similar to
601515 - Netmeeting freely available with Microsoft Windows. ref SDS 67 PG7K
601516 -
601517 -       [On 030206 Morris reports that software programs like Netmeeting
601518 -       for collaboration, application sharing and instant messaging do
601519 -       not address issues supported by SDS. ref SDS 70 NH84
601521 -  ..
601522 - Reliance on information technologies to conduct online meetings and
601523 - provide instant messaging supports Dave's article Complex Acts of
601524 - Knowing that argues knowledge cannot be stored, reviewed on 020608.
601525 - ref SDS 54 LYPS  Dave's analysis today that Sametime adds value to
601526 - daily management can be strengthened by providing examples of work
601527 - product showing data and information are regularly captured and
601528 - crafted into a story that makes complexity comprehensible by creating
601529 - links to build a web of connections showing cause and effect based on
601530 - the context of objectives, requirements and commitments, and further
601531 - discovering alignment with history that triangulates accuracy of
601532 - understanding in order to avoid mistakes and enable creativity, which
601533 - Dave cited as a goal in his paper....
601535 -                     ..
601536 -                    Complex Acts of Knowing
601537 -
601538 -
601539 - ...reviewed on 020608. ref SDS 54 TN9F  Creativity enabled by SDS
601540 - intelligence support is explained in the record on 890809. ref SDS 1
601541 - 7433  Proactive management to discover opportunity and problems in
601542 - time to act is critical in a faster paced world of information
601543 - technology, explained in NWO. ref OF 8 1675
601545 -  ..
601546 - SDS provides a "flexible structure," explained in POIMS. ref OF 3
601547 - M17I  Flexible structure solves problem of rigidity crowding out
601548 - creativity, which may be the target of Dave's concern in his letter
601549 - today.
601551 -  ..
601552 - This record today is an example of work product using the SDS flexible
601553 - structure that demonstrates the creative process, further explained in
601554 - the record on 940722. ref SDS 4 0360  The record on 020722 lists more
601555 - examples showing application of SDS to a wide range of professional
601556 - fields and daily management tasks. ref SDS 56 MZ6O  On 020920 Dave was
601557 - asked for examples of work product using other programs for Knowledge
601558 - Management. ref SDS 67 TG4J  What evidence supports Dave's feeling
601559 - that Sametime or anything else fosters creativity or otherwise
601560 - supports the management cycle of plan, perform and report, cited in
601561 - POIMS? ref OF 4 6649
601562 -
601563 -
601564 -
601565 -
601566 -
601567 -
601568 -
6016 -

SUBJECTS
Study What Works SDS POIMS Com Metrics to Advance Civilization with T
Snowden, Dave IBM Struggle Study SDS POIMS Com Metrics
Struggle to Study SDS POIMS Com Metrics to Advance Civilization with
Snowden, Dave Big Organizations Limited Time Does Not Excuse Failure
Intelligence Goes a Long Way in Big Organizations Must Study What Wor
Study What Works SDS Record for 20 Years Shows Effective KM Support

7008 -
700901 -  ..
700902 - Study What Works SDS POIMS Com Metrics Enable Transformation
700903 - Transformation from IT to KM Requires Studying What Works
700904 -
700905 - Follow up ref SDS 67 7D9L.
700906 -
700907 - Dave continues...
700908 -
700909 -        Its also worth remembering that IBM is a large organisation
700910 -        which is really a network of tribes, which makes it difficult
700911 -        to deal with, but referencing some interest somewhere in IBM
700912 -        doesn't gain attention elsewhere.   More or less anyone can
700913 -        show that someone in IBM somewhere has shown interest in
700914 -        anything as a result of which most of us only attend if someone
700915 -        we trust/respect has shown interest - its a filtering device.
700916 -        ref DRT 1 MR7G
700918 -  ..
700919 - On 020730 Morris explained "filtering" used by top executives relying
700920 - on credible sources, as Dave relates today.  Morris cited experience
700921 - at Intel working with IBM, so Dave may relate to Morris' explanation
700922 - of "filtering." ref SDS 58 CN4O  Earlier on 970910 a professional
700923 - event in San Francisco explained the challenge top executives face of
700924 - reliance on trust in personalities, ref SDS 12 0674, rather than study
700925 - to understand new ideas, because people do not have enough time to
700926 - think. ref SDS 12 3479  Earlier on 960103 another Intel executive made
700927 - a similar point about reliance on the style of personality because
700928 - people do not have time to understand content. ref SDS 7 8409  On the
700929 - other hand, the view from the top is worry about middle management
700930 - filtering out critical context by failing to study, shown by Andy
700931 - Grove's book "Only the Paranoid Survive" reviewed on 980207, and
700932 - calling for executives to "study." ref SDS 13 3620
700934 -  ..
700935 - Last year this idea of "study" was refined by researchers meeting
700936 - under the leadership of Tom Munnecke with SAIC, ref SDS 57 5F4G, who
700937 - proposed that people begin new initiatives with efforts to "study what
700938 - works," reviewed on 020726. ref SDS 57 E63H
700940 -  ..
700941 - The fact that IBM is a big company adds urgency to study what works,
700942 - shown by challenges reported on 011006 faced by big organizations that
700943 - necessarily increase the benefits of working intelligently
700944 - exponentially. ref SDS 46 EL5F
700945 -
700946 -
700947 -
700948 -
7010 -

SUBJECTS
SDS Cost Effective Saves Time Money ROI 10:1
Culture Resist New Way Working Intelligently Resist Links Avoid Respo

7204 -
720501 -  ..
720502 - SDS Benefits Exceed Costs with ROI 10:1
720503 -
720504 - Follow up ref SDS 67 04HC
720505 -
720506 - Dave does not mention having reviewed cost savings using SDS reported
720507 - by USACE which was submitted to him on 020920. ref SDS 67 04HC
720509 -  ..
720510 - Nor does Dave address cultural implications of social forces that
720511 - drive people to ignore KM despite evidence showing significant
720512 - opportunity to increase productivity, earnings and stock prices, noted
720513 - in the letter to him on 020920, ref SDS 67 J265, and reviewed in
720514 - POIMS. ref OF 5 QT5L
720516 -  ..
720517 - Failing to study what works, noted above, ref SDS 0 I39I, by ignoring
720518 - evidence of core value metrics for time and cost savings on the excuse
720519 - that people in big companies are busy, compounds the risk that routine
720520 - bumbling will reach critical mass, as occurred on 010911 in national
720521 - security, ref SDS 40 YNGH, and exploded earlier in the world's economy
720522 - reported on 001207, ref SDS 34 V54M, and later on 020204. ref SDS 50
720523 - 0001
720524 -
720525 -
720526 -
720527 -
720528 -
720529 -
720530 -
7206 -

SUBJECTS
Volunteers to Respond Constructively to POIMS
Busy Being Busy No Time to Save Time Money Learning SDS to Improve Wo
Never Good Time to Improve Good Times Improvement Overkill Not Needed
Time Not Enough to Think About Learn How to Save Time Cannot Afford t
Time Not Enough to Study What Works for Transformation from Informati
Literacy Makes People Superhuman SDS Improves Integrate Time Informat
Change New Way Working Takes Faith Commitment to Improve Save Time Mo
Familiar Ways Change Resist Links New Way of Working Connected Record
Simple Solution to Complexity SDS POIMS Transformation to New Way of
Struggle to Study SDS POIMS Com Metrics to Advance Civilization with
Complex Acts of Knowing Requests Analysis Showing How SDS Adds Value
30 Hours Invested to Review Complex Acts of Knowing Reciprocal Effort
3 Times Read NWO to Study What Works for Adding Intelligence to Daily
Priority Read NWO POIMS Study What Works SDS Aligns with General Hatc
Snowden, Dave Big Organizations Limited Time Does Not Excuse Failure

A517 -
A51801 -  ..
A51802 - Priority for KM Executive to Study What Works:  SDS, POIMS, NWO
A51803 - Study What Works SDS Only KM Capability for New Way of Working
A51804 - Cultural Inertia Slows Transformation Sets Priority to Study SDS
A51805 - Bridge to New Way of Working Not Enough Time to Study, Learn, Build
A51806 -
A51807 - Follow up ref SDS 67 UN6H
A51808 -
A51809 - Dave continues his argument from 020920....
A51810 -
A51811 -        I'd suggest that you read Complex Acts of Knowing on the web
A51812 -        site which is my latest thinking, and then explain to me how
A51813 -        POIMS and SDS differ or could add value.  Attention isn't just
A51814 -        my time, but also priorities for other people's time.
A51815 -        ref DRT 1 HY6K
A51817 -  ..
A51818 - Communication Metrics is a management science that solves the problem
A51819 - of melding theory and practice under consideration since the 17th
A51820 - century, noted by professor Ransdell on 000716. ref SDS 29 7838   SDS
A51821 - is a software program that enables about half of the solution, as
A51822 - explained in the New World Order..., ref OF 11 4305, saying three (3)
A51823 - things are needed for advance to a culture of knowledge:  science,
A51824 - technology and leadership. ref OF 11 WG8L
A51826 -  ..
A51827 - SDS is explained in POIMS, ref OF 1 0001, and daily use cases are
A51828 - presented in the Typical Day Scenario. ref OF 7 0001
A51830 -  ..
A51831 - SDS program features and processes are summarized on the Internet.
A51832 - ref OF 6 3385
A51833 -
A51834 -
A51836 -  ..
A51837 - Complex Acts of Knowing Has Been Studied Carefully
A51838 -
A51839 - The record on 020608 shows 20 hours or so have been invested to review
A51840 - Dave's important paper. ref SDS 54 ZN6I  Subsequently, more time has
A51841 - been devoted to understand goals and ideas in Dave's correspondence on
A51842 - 020610, ref SDS 55 KJ6G, later on 020920, ref SDS 67 0001, and again
A51843 - today.   This is more time than anyone else has invested to understand
A51844 - implications, correlations and alignment of Dave's paper.  There is no
A51845 - evidence Dave has done anything similar, justified in part because he
A51846 - does not have SDS tools that make research fast and easy, noted by
A51847 - Bill DeHart on 000709, ref SDS 28 0052, and later by Morris Jones on
A51848 - 010425, ref SDS 38 EP7F, who made the same point again 5 months later
A51849 - on 010924. ref SDS 44 NK4J
A51850 -
A51852 -  ..
A51853 - General Hatch Read NWO 3 Times Dave Can Do Same to Advance KM
A51854 -
A51855 - Dave's goal to allocate time effectively can be met by investing time
A51856 - analysing SDS, POIMS and NWO.  Dave's important assignment at IBM that
A51857 - limits his time for research is similar to General Hank Hatch (RET),
A51858 - previously commander of the US Army Corps of Engineers, and currently
A51859 - president of Fluor Daniel's unit in Hanford, Washington.  A search on
A51860 - the Internet for "Henry J.  Hatch" shows that, in addition to leading
A51861 - the nation's nuclear processing program, General Hatch also maintains
A51862 - a heavy schedule of public speaking on matters of urgency to his
A51863 - profession and to national affairs.  Yet, on 960403 Hatch reported
A51864 - having read the New World Order... paper, ref OF 8 0001, three (3)
A51865 - times in order to grasp important ideas on transformation from
A51866 - information to a culture of knowledge. ref SDS 9 5592
A51868 -  ..
A51869 - Given IBM's failure and general failure within industry, the academy
A51870 - and government to develop KM capabilities, noted by Dave and reviewed
A51871 - on 020608, ref SDS 54 QV5G, then, since Dave's job is to advance KM at
A51872 - IBM, the best allocation of his time is to study SDS, POIMS and NWO,
A51873 - as General Hatch did, under the common rule to "study what works,"
A51874 - noted in the record on 020726. ref SDS 57 E63H
A51875 -
A51876 -          [On 021031 Sergey Brin reports that efforts to use meta data
A51877 -          for organizing information have failed; this supports Dave's
A51878 -          article in May 2002 that every element of technology proposed
A51879 -          for KM has failed, and therefore leaves SDS as the only
A51880 -          effective KM effort in the world. ref SDS 68 LG9H
A51881 -
A51882 -
A51883 -
A51884 -
A51885 -
A51886 -
A51887 -
A51888 -
A519 -

SUBJECTS
Help Build Bridge for Transformation from IT to New Way of Working a
Cultural Inertia Resists Improvement Shown by Record on 950123 Where
Bridge to Culture of Knowledge Research Study Develop Evidence Showin
Help Dave Asked to Contribute on Building Bridge for Transformation R
Snowden, Dave Objects to Study Learning a New Way of Working Wants to

A907 -
A90801 -  ..
A90802 - Help Building a Bridge for Transformation to New Way Working
A90803 -
A90804 - Follow up ref SDS 67 P15M
A90805 -
A90806 - Dave's willingness to continue dialog, even in abbreviated, cursory
A90807 - fashion, helps keep the door open for building a bridge of
A90808 - transformation to a new way of working intelligently by advancing
A90809 - civilization from information to a culture of knowledge, per above.
A90810 - ref SDS 0 PB4K
A90812 -  ..
A90813 - When Dave has more time, review of SDS, as explained in POIMS, may
A90814 - touch a cord that leads to broader cooperation in forming a circle of
A90815 - advocates at IBM to develop Knowledge Management, under guidelines
A90816 - noted by Don Rumsfeld in remarks to the War College earlier this year
A90817 - on 020131. ref SDS 49 6L5K
A90818 -
A90819 -
A90820 -
A90821 -
A90822 -
A90823 -
A90824 -
A90825 -
A90826 -
A909 -