CONTACTS 

SUBJECTS
Internet Web Space Secure Like an Intranet for Collaboratio  on the I
Meeting Management Program at IBM Listed by Dave Snowden
Team Leader for Teamroom Part of Sametime Develop Maintain Categories
Facilitator Runs Teamroom Program with Team Leader Part of Sametime D
Categories Developed by Team Leader and Team Facilitator for Teamroom
Serivce Sell Com Metrics Services Supported by SDS Like IBM Sells Sol
Quickplace Sametime Teamroom Not Used at Intel but Netmeeting May be
Netmeeting Meeting Support at Intel Which is Similar to Quickplace Sa
Morris Introduced Netmeeting for Meeting Support at Intel became Popu
Chat Side Discussions More Effectively During Meetings Without Distur
Meeting Procedures Improved at Intel Agenda Must be Distributed Prior
Instant Messaging Productivity Killed by Live Chat Email Grows Demand
Jones, Morris Quickplace Sametime Teamroom Not Used at Intel but Netm
Sametime Teamroom Quickplace Collaboration on Internet Instant Messag
Chat Instant Messaging Improves Email for Collaboration Communication

4117 -
4117 -    ..
4118 - Summary/Objective
4119 -
411901 - Follow up ref SDS 29 647M.
411902 -
411903 - Morris indicated that Intel does not use IBM products....
411904 -
411905 -
411906 -                 Quickplace
411907 -                 Sametime
411908 -                 Teamroom
411909 -
411910 - ...cited by Dave Snowden in a letter on 020920. ref SDS 29 LW3K
411911 - Morris is not familiar with these particular products, and indicated
411912 - that Intel is a big company, so somebody, somewhere in Intel may be
411913 - using them, but he is not aware of it.  There have been no
411914 - company-wide notices by Intel management that these IBM products and
411915 - methods have been approved in the manner Morris described on 020730
411916 - for adopting new business methods to improve productivity and earnings
411917 - at Intel. ref SDS 28 CN4O
411918 -
411920 -  ..
411921 - Intel New Procedures Make Meetings More Productive
411922 - Agendas Prepared Distributed in Advance of Meeting
411923 - Technology for Virtual Meetings Improve Productivity
411924 - Action Items Must be Agreed During Meetings Otherwise Ignore Them
411925 -
411926 - Follow up ref SDS 19 2937.
411927 -
411928 - Morris said he started using Netmeeting at Intel about nine (9) months
411929 - or so ago for virtual meetings and now others at Intel have picked up
411930 - this practice using features similar to Quickplace, Sametime and
411931 - Teamroom for audio/visual, project server space, instant messaging
411932 - (chat), and remote control of computers to support collaboration among
411933 - a lot of people spreadout at different locations, per review on
411934 - 020920. ref SDS 29 K35K  Morris said he used these features for a
411935 - recent meeting with people in Israel, Fresno, Arizona and other
411936 - places, and concluded this saves a lot of money on travel for
411937 - collaboration, and, also, makes meetings more productive.
411939 -      ..
411940 -     Morris has previously cited problems to solve for improving
411941 -     productivity of management....
411942 -
411943 -      1.  Management 80% communication
411944 -          mostly meetings.................... 890809, ref SDS 2 8812
411946 -           ..
411947 -      2.  Listening is a big problem......... 890809, ref SDS 2 CJ9J
411949 -           ..
411950 -      3.  People get mad when Morris' notes
411951 -          of meetings differ from what they
411952 -          remember; distributing the record
411953 -          for feedback to refine accuracy
411954 -          and build shared meaning with a
411955 -          common story is psychologically
411956 -          burdensome......................... 940327, ref SDS 8 J47F
411958 -           ..
411959 -      4.  Frustrated wasting time in
411960 -          endless meetings while people
411961 -          argue about who and what was
411962 -          said at prior meetings............. 950228, ref SDS 9 1994
411964 -           ..
411965 -      5.  Communication complex and hard to
411966 -          accomplish; people get mad when
411967 -          others don't share their memory;
411968 -          they feel others won't listen, so
411969 -          hired psychologist to resolve
411970 -          disputes........................... 951101, ref SDS 11 5500
411972 -           ..
411973 -      6.  Impossible challenge frustrating
411974 -          room full of smart people unable
411975 -          to identify common alignment from
411976 -          diverse experiences that lead to
411977 -          different conclusions.............. 960510, ref SDS 15 2943
411979 -           ..
411980 -      7.  People get mad because it is too
411981 -          hard to find things on the computer
411982 -          causing endless mistakes; people
411983 -          get madder when feeling nobody
411984 -          listens, because they cannot
411985 -          remember the real problem was that
411986 -          they couldn't find information
411987 -          on the computer because nobody
411988 -          has time to invest for using good
411989 -          management......................... 960406, ref SDS 14 S66J
411991 -           ..
411992 -      8.  Frustrated everybody remembers
411993 -          things differently; nobody agrees
411994 -          on meaning of discussions.......... 960721, ref SDS 16 0896
411996 -           ..
411997 -      9.  Reviewing and commenting on the
411998 -          record to build shared meaning
411999 -          is not a common practice and so
412000 -          people to get mad ................. 970125, ref SDS 17 6693
412002 -           ..
412003 -     10.  50% of organizational memory
412004 -          on meetings is useful.............. 000116, ref SDS 21 3456
412005 -
412007 -  ..
412008 - Knowledge Management Requires Technology for Adding Intelligence
412009 - SDS Makes Meeting Productive by Adding Intelligence and Shared Meaning
412010 -
412011 - Morris indicated this evening that information technology, like
412012 - Netmeeting, Quickplace, Sametime and Teamroom are useful for extending
412013 - the ability to collaborate in meetings, share applications and enable
412014 - instant messaging to create information.  This aligns with review on
412015 - 020920 showing the scope of Lotus Notes technologies used at IBM
412016 - aligns with Netmeeting provided by Microsoft Windows. ref SDS 29 PG7K
412017 - Morris said these methods do not address issues SDS tackles for
412018 - capturing organizational memory, and adding intelligence to connect
412019 - the dots that build and maintain shared meaning of cause and effect so
412020 - that meetings, people and organizations avoid problems, tragedy and
412021 - mayhem to national security on 010911, ref SDS 24 YNGH, and to the
412022 - economy reported on 001207. ref SDS 23 V54M
412024 -  ..
412025 - Morris has used Netmeeting on two occassions with me....
412026 -
412027 -   1.  On 020110 Morris demonstrated complex menu commands that prevent
412028 -       many people from using more than 5% of Microsoft features.
412029 -       ref SDS 26 CK4K  In this case, we talked by telephone on one
412030 -       line, while Morris manipulated the computer.  We did not use
412031 -       instant messaging for chatting.  The ability of Morris to
412032 -       control the computer was helpful in demonstrating Microsoft
412033 -       program fatures.
412035 -        ..
412036 -   2.  On 021230 he tried to fix a problem with SDS, ref SDS 31 386G,
412037 -       and gave up because the underlying problem was with a Microsoft
412038 -       program. ref SDS 31 OH8I  On this occassion, again we used the
412039 -       telephone for direct communication, so the instant messaging
412040 -       feature of Netmeeting was not tested.
412042 -        ..
412043 -   3.  On 030106 we did more work with SDS code and on this occassion
412044 -       used the chat feature rather than a verbal telephone line to
412045 -       communicate while using the computer remotely. ref SDS 32 CP5G
412047 -  ..
412048 - Recently, on 030108 Earthlink used instant messaging technology for
412049 - live chat to support resolution of an erroneous billing.  The record
412050 - on this occassion indicates live chat was not effective, taking over
412051 - two hours to collaborate on a solution that may have been achieved in
412052 - 20 minutes using direct communication. ref SDS 33 0001
412054 -  ..
412055 - My assessment is that looking at things on the computer is effective
412056 - for saving the time driving down to Saratoga.  On past occassions when
412057 - we have visited over our 20 year collaboration, when difficulties
412058 - arose we worked through them, rather than give up.  This may relate to
412059 - the lack of presence on the scene, and partially to working on more
412060 - difficult problems, and partially to being older and so less willing
412061 - and able to invest inexhaustible hours.
412063 -  ..
412064 - On 960205 video conferencing to conduct "virtual" meetings was
412065 - reported as a new method for reducing the cost of travel. ref SDS 12
412066 - 8436
412068 -  ..
412069 - Morris explained Netmeeting makes meetings more productive by enabling
412070 - people to use instant messaging to chat in side discussions without
412071 - interrupting the main presentation.  He seemed to indicate this occurs
412072 - in formal meetings as well.  People bring their personal computer to
412073 - meetings and, in addition to answering email, ref SDS 19 LP63, and
412074 - taking notes and looking up relevant experience to understand new
412075 - information from the meeting, which Morris explained on 980722,
412076 - ref SDS 19 TZ4M, now Netmeeting empowers people to "chat" separately
412077 - with others attending the meeting and possibly outside the meeting.
412078 -
412079 -     Quickplace, Sametime and Teamroom may enhance this support, shown
412080 -     by review on 020920 showing support for instant messaging and
412081 -     other features. ref SDS 29 K35K
412083 -  ..
412084 - On 890809 Morris indicated better "listening" makes communication
412085 - productive. ref SDS 2 CJ9J  It is not clear how side discussions aid
412086 - listening to understand and follow up what transpires during meetings
412087 - that impact objectives, requirements and commitments.  Research on
412088 - 980722 showed limited span of attention causes people to miss critical
412089 - details when attention is fragmented by other activities. ref SDS 19
412090 - LQ60  Morris has often explained how fragmented memory causes failure
412091 - of computer operations.  On 921127 he noted that small details escape
412092 - human span of attention  but later cause major problems. ref SDS 3
412093 - 0674  Analysis on 000708 explains why human memory fragments like
412094 - computer memory when people are fiddling with other matters rather
412095 - than listening in meetings. ref SDS 22 8L4X  On 001207 too many people
412096 - having too many problems with listening causes productivity, earnings
412097 - and stock prices to fall. ref SDS 23 V54M
412099 -  ..
412100 - Morris said another new improvement has made meetings more productive
412101 - beginning about 6 months or so ago when Intel adopted a new policy
412102 - that people must distribute an agenda prior to holding a meeting so
412103 - people can prepare.  He indicated that if an agenda is not
412104 - distributed, then people are not required to attend the meeting.
412106 -       ..
412107 -      Being prepared is an important feature of SDS supported by the
412108 -      plan, perform, report process, explained in POIMS, ref OF 4 6649,
412109 -      and related in the record on 950327 defining Communiation
412110 -      Metrics. ref SDS 10 8822
412112 -       ..
412113 -      On 960205 the Associated Press reported a study showing meetings
412114 -      are not productive because the purpose is not clear. The study
412115 -      went on to point out an additional problem is that participants
412116 -      are not prepared, ref SDS 12 5902
412118 -       ..
412119 -      An agends is a first step for enabling people to be prepared for
412120 -      making meetings productive.  A second step is making connections
412121 -      to relevant history so that people can review background on
412122 -      issues to be considered during meetings.  Cultural inertia
412123 -      resists this step shown by people refusing to use connections for
412124 -      reviewing background and context, noted recently by Dave Snowden
412125 -      at IBM on 020920. ref SDS 29 OG6G and ref SDS 29 UN6H
412127 -       ..
412128 -      Morris made a similar point on 991014. ref SDS 20 3066
412130 -       ..
412131 -      On 970125 people resist reviewing the record of prior meetings
412132 -      and work to prepare for the next meeting. ref SDS 17 6693
412133 -      Another example is the record on 960326. ref SDS 13 LO5G
412135 -  ..
412136 - An example of distributing an agenda in advance of meetings is the
412137 - record on 020522. ref SDS 27 FP4J  Another example is the record on
412138 - 021217. ref SDS 30 SF6F, and another is the record on 030107 showing a
412139 - range of different levels of being prepared to be productive using
412140 - SDS.
412142 -  ..
412143 - Action items are another recent innovation to improve managemenet at
412144 - Intel related by Morris this evening.  He described Intel's new policy
412145 - for all action items to be discussed and agreed upon during a meeting
412146 - otherwise people are not required to perform work that improves
412147 - productivity and earnings.
412149 -       ..
412150 -      This new practice at Intel aligns with management methods used on
412151 -      the Broadwater Dam project reported on 880908 that limits taking
412152 -      action to things expressly agreed upon in meetings. ref SDS 1
412153 -      5100
412155 -       ..
412156 -      On 980307 Andy Grove reported taking copious notes to discover
412157 -      things overlooked by human thinking in live events like meetings,
412158 -      because mental maps are forgiving of error. ref SDS 18 3668  It is
412159 -      difficult to imagine that Grove or anyone would stand by and let
412160 -      action for saving time and money go unperformed merely because
412161 -      the need was revealed by investing time for analysis to
412162 -      understand what transpired during a meeting, as called out by
412163 -      Drucker reviewed on 931130, ref SDS 6 5520, and earlier by Covey
412164 -      on 921205, ref SDS 4 2229,
412166 -  ..
412167 - On 980722 Morris related procedures at Intel to make communication
412168 - productive by publishing an agenda prior to meetings, similar to the
412169 - requirement today, ref SDS 19 2937, because meetings are a weak link in
412170 - productivity in big organizations, as reported on 960205, ref SDS 12
412171 - 5222, and earlier on 940114. ref SDS 7 2290
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4122 -