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S U M M A R Y
DIARY: April 25, 2001 11:43 AM Monday;
Morris reviewed SDS typical day scenario.
2...Vision SDS Enables Consistant Use of Good Management
3...Audience People Who Do Not Have Time to Think, Too Many Problems
4...Microsoft Office and Palm Pilot Claim to Support Good Management
5...Self-evident Benefits is Utopia - Once Upon on a Time in Texas
6...Utopia -- SDS Technology Seems Like Heaven on Earth, Beyond Reach
7...Typical Day Scenario Nice User Oriented Write Up
8...SDS Improves Management Minute by Minute Hour by Hour Day by Day
9...Encyclopedia Library Metaphor Subject Index Everything in Right Place
10...Connecting the dots suggests investing time using SDS enables utopia,
11...Analysis Improves Listening, Productivity, Earnings, and Stock Prices
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0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation
Jones, Morris SDS Typical Day Scenario
Where to Take SDS from Here, Dave Vannier, 990422
Scenarios Use Cases Showing Usefulenss of KM
KM Social Skills Dialog Listening KM 2 Parts People Skills Leadership
KM Define 1 Part Tools Augment Intelligence 2 Parts People Skills
Consistent Good Management Intelligence Process Applying Cognitive Sc
Consistent Good Management Capturing Organizational Memory Adding Int
Vision SDS Typical Day Scenario Sets Strong Vision for Improving Mana
1810 - ..
1811 - Summary/Objective
181201 - Follow up ref SDS 79 OK8O, ref SDS 78 0001.
181203 - Morris provided helpful feedback on the SDS Typical Day Scenario,
181204 - asking about the vision that encourages people to change from IT to a
181205 - culture of knowledge, also, explained as moving from documents to
181206 - Knowledge Space, which enables using good management practice
181207 - consistently. Morris asks who is the audience, which is similar to
181208 - asking who is the customer for good management? ref SDS 0 JH8O People
181209 - grasp the idea of organizational memory to understand and follow up.
181210 - Therefore, the primary appeal of the Typical Day Scenario is to
181211 - improve listening that makes communication effective. The SDS record
181212 - on the Internet demonstrates that SDS can deliver effective
181213 - intelligence which competitors cannot match. ref SDS 0 PJ4M Morris
181214 - describes having information available when needed a "utopia," because
181215 - other technologies cannot do this, which aligns with Bill DeHart's
181216 - endorsement of SDS based on experience at PG&E. ref SDS 0 EP7F Time
181217 - for analysis is cost of good management that listens to communication
181218 - so that things get done correctly, on time and within budget.
181219 - ref SDS 0 LY5G
181221 - ..
181222 - Submitted ref DIT 1 0001 thanking Morris for useful feedback that
181223 - increased understanding of benefits using SDS to improve management,
181224 - and advantages of SDS relative to competitors.
181226 - [On 010426 received letter from Morris asking about market
181227 - conditions for a Windows version of SDS. ref SDS 83 0001
181232 - ..
1815 - Progress
181601 - Vision SDS Enables Consistant Use of Good Management
181603 - Received ref DRT 1 0001 from Morris commenting on the Typical Day
181604 - Scenario, ref OF 3 0001, per telecon on 010328. ref SDS 80 0001
181606 - ..
181607 - Morris found use case analysis of SDS interesting, and a reasonable
181608 - read. He wasn't sure if it provides a vision, or is to motivate
181609 - people to work differently. ref DRT 1 WO6G
181611 - ..
181612 - Vision is set out in.......
181614 - Business Plan................... ref OF 1 0001, ref SDS 67 2245
181615 - NSF Proposal.................... ref OF 5 0001, ref SDS 43 4928
181616 - POIMS........................... ref OF 2 6221
181617 - NWO............................. ref OF 4 12AA
181619 - ..
181620 - Vision is also explained in the 3rd para of the Typical Day
181621 - Scenario that says....
181623 - SDS....leverages human acuity to strengthen understanding and
181624 - follow up on daily details, so that work is productive. This
181625 - reduces mistakes, avoids delay, saves time and improves
181626 - earnings. [SDS is designed to...] reduce the tedium and
181627 - expense of performing routine tasks that improve results, by
181628 - automatically linking details of daily work to strengthen the
181629 - way the mind uses its experience to understand cause and
181630 - effect, and then to plan and carry out follow up action to meet
181631 - objectives, requirements and commitments that arise in daily
181632 - life. SDS enables people to use good management practices, and
181633 - good judgement, consistently, which is otherwise impossible in
181634 - the New World Order of information overload. ref OF 3 B86F
181636 - ..
181637 - Vision of SDS enables using good management consistently by capturing
181638 - organizational memory, and adding "intelligence" that saves time,
181639 - improves productivity and earnings cited by Morris on 911123.
181640 - ref SDS 7 0477 Accomplishing this vision requires accomplishing key
181641 - advances....
181643 - 1. Transition from Documents to Knowledge Space. ref OF 2 034J
181645 - ..
181646 - 2. Transition from information to a culture of knowledge.
181647 - ref OF 2 K84L and on 001011. ref SDS 70 0001
181649 - ..
181650 - 3. Automated integration of time and information lifts the
181651 - capacity to think, remember and communicate by improving
181652 - alphabet technology.
181654 - ..
181655 - 4. Continual learning adds intelligence to information yielding
181656 - knowledge that avoids continual bumbling.
181659 - ..
181660 - SDS, POIMS, NWO offer powerful themes, also, visions, for enabling
181661 - good management, which everybody knows, but nobody has time to
181662 - perform.
181664 - ..
181665 - On 970603 Dave Vannier at Intel noted the SDS vision to help people
181666 - use good management consistently. ref SDS 36 4528 More recently on
181667 - 991014, Morris made the same comment. ref SDS 46 2066
181669 - ..
181670 - Technology that enables consistent good management was cited by Peter
181671 - Drucker in an article reviewed on 991025. ref SDS 47 0785 Drucker
181672 - does not spell out what constitutes "good management," but suggests
181673 - technology can apply cognitive science. ref SDS 47 8925 His writings
181674 - over the past half-century say analysis is a core responsibility of
181675 - management, see 931130, ref SDS 13 7911, and further noted that
181676 - communication is a critical, but difficult job, ref SDS 13 3851, so
181677 - presumably these are good candidates for the scope of his article on
181678 - 991025. SDS applies technology to support human cognitive capacity
181679 - for analysis and communication, explained in POIMS. ref OF 2 0367 On
181680 - 911123 Morris spelled out good management practices that SDS supports.
181681 - ref SDS 7 0477 A year later Covey listed similar factors. ref SDS 10
181682 - 2231 and ref SDS 10 6013
181683 - ..
181684 - The vision of SDS enabling good management offers a change in
181685 - conduct, as Morris noted on 890809, ref SDS 4 2079, by changing life
181686 - style from momentary consumption of information to investing
181687 - intellectual capital that yields organizational memory, similar to
181688 - changing from foraging to farming. see 950428. ref SDS 24 8564
181690 - ..
181691 - For example, on 911123 Morris called using SDS the "Welch management
181692 - method," because other people don't work this way, i.e., using SDS
181693 - changes the way people do knowledge work. ref SDS 7 4930 This aligned
181694 - with a report on 890324 showing resistance to good management, because
181695 - people like flexibility to expedite by talking, and people want
181696 - deniability to avoid accountability when meaning drift causes too many
181697 - problems, ref SDS 1 6894, which reduce earnings and stock prices, as
181698 - reported on 001207. ref SDS 72 V54M On 990625 an article in Fortune
181699 - magazine reported CEOs fail because they don't use good management
181700 - practices. ref SDS 44 7344 So the vision of SDS supports change in
181701 - conduct from bad management to good management.
181702 - ..
181703 - On 890809 Morris noted good management needs better listening.
181704 - ref SDS 4 CJ9J
181706 - [On 010428 advantage of better listening was cited in letter to
181707 - customer, ref DIP 3 WM6M, which explains change in conduct from
181708 - bad management to good management. ref SDS 85 IV5F
181710 - ..
181711 - Later, on 970910 executives did not have time to think, ref SDS 37
181712 - 3479, which causes listening to fail, because "listening" means
181713 - correctly understanding, and taking action to follow up, both of which
181714 - require thinking. When understanding and follow up fail, cascading
181715 - problems result, commonly called bumbling, cited in the SDS Typical
181716 - Day Scenario. ref OF 3 YM5N On 001207 Reuters reported productivity
181717 - and earnings are declining, because too many people are having too
181718 - many problems. ref SDS 72 V54M It's too noisy for anyone to listen,
181719 - also, explained in the Typical Day Scenario. ref OF 3 D37O Using SDS
181720 - strengthens understanding and follow up to avoid problems and
181721 - therefore enables a useful change in people's lives by improving
181722 - listening through the SDS process of continual learning. see again
181723 - 890809. ref SDS 4 9Y5I and POIMS. ref OF 2 6649
Audience for SDS Typical Day Scenario
Customer Rewards, Perceived Value, SDS
200501 - ..
200502 - Audience People Who Do Not Have Time to Think, Too Many Problems
200504 - Morris asks who is the audience for SDS typical day scenario, and what
200505 - is the expected result of reading it? ref DRT 1 DG6K
200507 - ..
200508 - On 00706 we worked on developing a customer profile that identifies an
200509 - emotional appeal. ref SDS 65 AR4J
200511 - [On 010426 Pat Lincoln asked same question about KM explanation in
200512 - POIMS. ref SDS 84 7U8K
200514 - ..
200515 - People who do not have time to think, and have too many problems to
200516 - handle with conventional methods and tools, need help to improve
200517 - productivity, earnings and stock prices. Even though many will not
200518 - see a direct correlation between SDS and better earnings, some may see
200519 - a way to reduce the burden of problems by improving organizational
200520 - memory. Fear of forgetting and the stress of problem handling could
200521 - be an emotional appeal to use SDS for Communication Metrics, as
200522 - reported on 940510. ref SDS 16 9482
200523 - ..
200524 - An example is Cliff Joslyn at LANL who cited demand for SDS to
200525 - improve personal and organizational memory, reported on 000428.
200526 - ref SDS 56 0001
200528 - [On 010428 inquiry about buying SDS for implementing POIMS.
200529 - ref SDS 85 0001
200531 - ..
200532 - Customers for SDS have a lot of phone calls, email and meetings that
200533 - cause information overload, and would like help to strengthen
200534 - listening that makes communication effective. "Listening" is a short
200535 - hand way of summarizing understanding and follow up people want to
200536 - result from communication, cited by Morris on 890809. ref SDS 4 CJ9J
200537 - The Typical Day Scenario illustrates how SDS improves daily problem
200538 - handling, which Morris describes as "utopia," compared to common
200539 - difficulties people normally encouter, per below. ref SDS 0 EP7F This
200540 - might make an emotional appeal to buy SDS under a slogan like....
200542 - ..
200543 - The gift of time and the power of knowledge....
SDS Has No Discernable Competition
MS Office Claims to Support KM Like SDS Typical Day Scenario But Cann
Palm Pilot Claims to Support KM Like SDS Typical Day Scenario But Can
Noise from Major Vendors Prevent Busy Executives from Paying Attentio
Time Not Enough to Think about Communication Metrics
Listen Not Enough Time Understand Follow Up Communication Metrics Adv
Wheat from Chaff Listen Not Enough Time Understand Follow Up Communic
Noise Too Noisy Cannot Understand Content, Evaluate Style/Conviction
Microsoft Office Palm Pilot Claim to Support Good Management Even Th
441201 - ..
441202 - Microsoft Office and Palm Pilot Claim to Support Good Management
441204 - Follow up ref SDS 40 E15J.
441206 - Morris notes the SDS typical day scenario could be marketing copy for
441207 - Microsoft Office, or the Palm Pilot. (Even if they can't really do all
441208 - these things). ref DRT 1 0J6N
441210 - ..
441211 - People quickly discover when they get the Palm Pilot, Microsoft
441212 - Office, Powerpoint and the cell phone that these tools do not improve
441213 - understanding and follow up. These technologies cause information
441214 - overload that reduces productivity, earnings and stock prices.
441216 - [On 010916 report people cannot find anything using mainstream
441217 - tools and methods. ref SDS 92 KA6H
441219 - ..
441220 - [On 011003 report tools and methods people like cause a quagmire
441221 - of complexity that paralyzes productivity. ref SDS 94 EC5N
441223 - ..
441224 - [On 020527 Pat Lincoln explained SRI and Doug Engelbart lost an
441225 - order because NIC senior executives believed Microsoft programs
441226 - accomplish Doug's goals for an OHS/DKR. ref SDS A2 XD90
441228 - ..
441229 - People have the opposite discovery when SDS goes to work. They find
441230 - SDS is more effective than expected. See USACE report on 971101.
441231 - ref SDS 33 8888 See PG&E report on 941004. ref SDS 18 0785 People
441232 - who oppose SDS discover they made a mistake, once they get experience
441233 - with SDS, reported on 970107. ref SDS 34 4953
441235 - [On 010916 experience with SDS work product shows mechanisms that
441236 - obviously work. ref SDS 91 0001
441238 - ..
441239 - Morris has noted in previously that management consultants claim to
441240 - improve the work similar to SDS and Com Metrics. An example is the
441241 - record on 960315. ref SDS 29 SV5L On 980827 Morris cited advertising
441242 - "noise" that reduces visibility of Welch, and prevents consideration
441243 - for gaining market share, because bigger and better known companies
441244 - claim support that is better than SDS. ref SDS 40 E15J Customers have
441245 - difficulty listening to stories about SDS capability, because SDS is
441246 - presented without bells and whistles that engender credibility.
441248 - ..
441249 - Customers have to separate wheat from chaff, discussed recently on
441250 - 010315, ref SDS 77 VR6M Customers have the check book, and have to
441251 - live with consequences of making incorrect choices in selecting
441252 - capabilities for decision support. Not having enough time for
441253 - analysis, feeling overwhelmed by competing claims, and being misled by
441254 - fools gold of advertising, will not be excused by stock holders, when
441255 - earnings and stock prices go down, reported on 001207. ref SDS 72 V54M
441257 - ..
441258 - One "metric" to help customers select a product or service provider is
441259 - ability to deliver "intelligence" anytime, anywhere. This SDS record
441260 - demonstrates ability to deliver the goods. Other vendors can show how
441261 - they establish the "subjects" Morris poses in his letter today, and
441262 - how they frame a query to find relevant history enables analysis and
441263 - alignment.
441265 - ..
441266 - Customers can see readily SDS enables capturing organizational memory,
441267 - that strengthens listening, discussed on 890809, ref SDS 4 CJ9J, and
441268 - they can see SDS provides structure and organizes information as
441269 - Morris noted on 911123, ref SDS 7 0477, that facilitates connecting
441270 - the dots to make better decisions, discussed below. ref SDS 0 BE8F
441271 - They can judge whether they want a share of "utopia" in their daily
441272 - management practice, which Morris describes below, and, if so, they
441273 - can choose SDS, regardless of noise by other vendors.
441275 - ..
441276 - On 980307 Andy Grove, Chairman of Intel, proposed experimenting as
441277 - another way to evaluate new technology, rather than rely on claims of
441278 - vendors. ref SDS 38 3416 Morris' point is that people experiment
441279 - based on noise level, and then get disallusioned and discouraged when
441280 - the technologies they pilot test for 20 minutes do not improve
441281 - earnings and stock prices. Never-the-less, seeing SDS records shows a
441282 - tangible deliverable that improves by an order of magnitude the
441283 - typical day scenarios of everybodies work practice. This may give SDS
441284 - unique visibility in the market above the noise.
Utopia Everything Organized in Right Place at Right Time SDS Use Cas
900401 - ..
900402 - Self-evident Benefits is Utopia - Once Upon on a Time in Texas
900403 - Utopia -- SDS Technology Seems Like Heaven on Earth, Beyond Reach
900404 - Typical Day Scenario Nice User Oriented Write Up
900405 - SDS Improves Management Minute by Minute Hour by Hour Day by Day
900407 - Morris says the SDS typical day scenario is like a "utopia" compared
900408 - to other methods, ref OF 3 0001, (All the data is in the right place
900409 - at the right time -- Even from attorneys who never deliver anything
900410 - when you need it! He wonders if customers can relate to finding
900411 - information in time to avoid mistakes, and concludes the SDS Typical
900412 - Day scenario is a nice user oriented write up. ref DRT 1 EP7F
900414 - ..
900415 - Vannevar Bush reviewed on 960304 described in 1945 article that people
900416 - delight using tools that can efficiently create trails of association
900417 - so that working intelligently to save lives, time, and money is fast,
900418 - easy, and fun. ref SDS 28 364J
900420 - [On 010426 Morris sent another letter asking if people are
900421 - ready to advance from information to Com Metrics implemented
900422 - with a windows version of SDS. ref SDS 83 H34H
900424 - ..
900425 - [On 010725 Wayne Wetzel famous at DNRC because he can find
900426 - information quickly when needed. ref SDS 90 F66O
900428 - ..
900429 - [On 010924 Morris says SDS improves management better than
900430 - other technologies and methods. ref SDS 93 NK4J
900432 - ..
900433 - [On 010924 Morris says that nobody uses other software the way
900434 - SDS is used for working intelligently by converting information
900435 - into knowledge. ref SDS 93 XT5F
900437 - ..
900438 - [On 010924 Morris says SDS has evolved over many years to
900439 - integrate commands that make learning and using SDS faster and
900440 - easier; good management therefore takes less discipline and
900441 - diligence. ref SDS 93 GV6H
900443 - ..
900444 - [On 011105 Jeff Conklin notes SDS accomplishes goals of
900445 - Knowledge Management. ref SDS 95 4S6H
900447 - ..
900448 - [On 020606 Brenda at Microsoft reported that SDS is pretty neat
900449 - because the design makes finding everything fast and easy.
900450 - ref SDS 97 XA3J
900452 - ..
900453 - [On 020820 Murray Altheim feels finding records in time to
900454 - construct links with SDS in 10 seconds seems hard to believe,
900455 - because this is a lot faster and easier than other tools.
900456 - ref SDS A0 O1QQ
900458 - ..
900459 - [On 030108 SDS improves memory adding insight to analysis that
900460 - is better than forgetting. ref SDS A3 KR6X
900462 - ..
900463 - [On 050303 binary search in the Subject Index reduces time to
900464 - find relevant words and phrases in the organic structure of
900465 - context from 17 down to 1 second; synergy with precision access
900466 - for dynamic linking makes makes finding critical details fast
900467 - and easy for "connecting the dots" in time to be effective,
900468 - because everythng is in the right place at the right time.
900469 - ref SDS A5 C16D
900471 - ..
900472 - [On 070126 search has become the "holy grail" of computer
900473 - productivity for finding critical details. ref SDS A6 434M
900475 - ..
900476 - [On 070511 subject index tools improved to reduce time for
900477 - finding everything organized in right place at right time,
900478 - ref SDS A7 VL9N; list backgroung developing subject
900479 - indexing. ref SDS A7 LP5J
900481 - ..
900482 - [On 080206 Morris Jones asked how so many links can be
900483 - created in email to precise locations in SDS records across
900484 - vast differences in time. ref SDS A8 A68F
900486 - ..
900487 - [On 080831 Jack Park provides example of SDS benefits for
900488 - better personal and organizational memory; noting document
900489 - re-submitted because could not remember submission several
900490 - months earlier. ref SDS A9 H65G
900492 - ..
900493 - On 980405, Morris commented on everything being related to everything
900494 - else, ref SDS 39 2532, cited earlier on 970116 describing
900495 - fractionalized subjects, ref SDS 35 3109 similar to organic structure
900496 - of context, ref OF 4 5846, enabled by the SDS subject index for
900497 - intelligence support. ref OF 4 QR6J On 940327 Morris noted the
900498 - ability to create and open links quickly in SDS is a self-evident
900499 - benefit that aids memory. ref SDS 15 J496 SDS tools enable people to
900500 - construct a greater share of connections than can be created with
900501 - other tools. Later on 960406 he related problems people have finding
900502 - information on computers because nobody else has organizing methods
900503 - that make finding things fast and easy. ref SDS 31 4249
900505 - ..
900506 - Earlier research on 900319 an article reported that time consumed by
900507 - human reasoning is conserved by the practice of "assumption," when
900508 - information is not readily available. Increasing the amount of
900509 - assumptions people make deciding on a course of action, reduces
900510 - accuracy, which increases mistakes; productivity and earnings decline.
900511 - ref SDS 94 6603 POIMS explains benefits of reducing reliance on
900512 - assumption. ref OF 2 0561 and again ref OF 2 VP4O
900514 - [On 010510 Steve Balmer reported that Microsoft is working on
900515 - new technology that will be available in 5 years. ref SDS 86
900516 - X854
900518 - ..
900519 - [On 010916 Eric Armstrong reports SDS enables amazing memory.
900520 - ref SDS 91 0001 In another letter Eric reports it is too hard
900521 - to find anything using other methods. ref SDS 92 KA6H
900523 - ..
900524 - [On 020531 Mike Poremba found SDS is more responsive to people
900525 - than are popular tools for weblogs. The SDS design integrates
900526 - a critical mass of practices that make good management fast and
900527 - easy, so that people can work intelligently consistently.
900528 - ref SDS 96 N36M
900530 - ..
900531 - [On 021108 Bill Gates reported a new project at Microsoft to
900532 - help people find things on the computer. ref SDS A1 EF5I
900534 - ..
900535 - [On 080831 Jack Park provides example of SDS benefits for
900536 - better personal and organizational memory; noting document
900537 - re-submitted because could not remember submission several
900538 - months earlier. ref SDS A9 H65G
900541 - ..
900542 - Encyclopedia Library Metaphor Subject Index Everything in Right Place
900544 - Everything in the right place at the right time organizes personal and
900545 - organizational memory, like libraries organize books and magazines,
900546 - and encyclopedias organize general knowledge. Enabling people to
900547 - manage personal and organizational memory like an encyclopedia, or a
900548 - library, is one of five (5) steps for "flexible structure" to work
900549 - "intelligently," as explained in POIMS. ref OF 2 3067
900551 - ..
900552 - Analysis on 900303 explains how better organization, with everything
900553 - in the right place at the right time, improves common literacy that
900554 - makes people "superhuman," cited on 010622, ref SDS 87 N668, because
900555 - remembering critical details accurately improves relying on the gist
900556 - of information. ref SDS 5 FA70 Research on 000927 indicates that
900557 - remembering only the gist of the story is only about 5% - 10%
900558 - accurate. ref SDS 69 PO4F Better memory therefore provides a big
900559 - opportunity to avoid continual bumbling cited by Henry Kissinger as
900560 - the bane of modern enterprise, reviewed on 940609. ref SDS 17 4238
900561 - SDS architecture for "flexible structure" to leverage "intelligence"
900562 - was reviewed on 890523, ref SDS 2 P13O, and is explained in POIMS.
900563 - ref OF 2 HP6J Line numbers, also, present a powerful organizing
900564 - methodology to enable a spreadsheet for knowledge, also, explained in
900565 - 890523. ref SDS 2 T1VQ
900567 - ..
900568 - Seems to align with Jack Park's report a few days ago on 010411 that
900569 - SDS enables organizational memory for remembering every little thing.
900570 - ref SDS 81 X34F Earlier on 001116 Jack cited SDS "amazing" support
900571 - for organizing the connecting the record. Eric Armstrong commented
900572 - similarly on 010916. ref SDS 91 0001 On 990721 Morris suggested
900573 - explaining SDS improves memory, which is a big part of leveraging
900574 - intelligence. ref SDS 45 0001
900576 - [On 010725 Wayne Wetzel famous at DNRC because he can find
900577 - information quickly when needed. ref SDS 90 F66O
900579 - ..
900580 - [On 011105 Jeff Conklin notes SDS accomplishes goals of
900581 - Knowledge Management. ref SDS 95 4S6H
900583 - ..
900584 - [On 020608 Dave Snowden relates research at IBM showing that KM
900585 - has failed. ref SDS 98 ZN6I
900587 - ..
900588 - [On 020618 SDS records on the Internet show benefits of good
900589 - management; creates desire to work intelligently, but seems out
900590 - of reach using familiar technology and methods everygody likes.
900591 - SDS explicit links change attitudes from getting by with bad
900592 - management that seems fast and easy, to using good management
900593 - because SDS makes working intelligently to save time and money
900594 - fast and easy. ref SDS 99 MU6H
900596 - ..
900597 - [On 020531 Mike Poremba reports SDS optimized for organization
900598 - and linking, has not seen another program with SDS
900599 - functionality. ref SDS 96 5M3G
900601 - ..
900602 - On 040203 Gary famous at aerospace company for using SDS to
900603 - find information quickly when needed. ref SDS A4 NB6G
900605 - ..
900606 - [On 080831 Jack Park provides example of SDS benefits for
900607 - better personal and organizational memory; noting document
900608 - re-submitted because could not remember submission several
900609 - months earlier. ref SDS A9 H65G
900611 - ..
900612 - On 930315 Morri Smyth reported using SDS for software engineering is
900613 - "magical" for improving organization of daily working information.
900614 - ref SDS 11 NC3M
900616 - [On 010720 Morris clarifies the report today criticizes SDS for
900617 - overstatement, because nobody else can produce organizational
900618 - memory that is useful for daily management as described in the
900619 - SDS Typical Day Scenario. ref SDS 89 YX8M
900621 - ..
900622 - [On 020606 Microsoft customer support engineer supports Morris'
900623 - assessment after using SDS records to review a problem.
900624 - ref SDS 97 L99K
900626 - ..
900627 - [On 021108 Bill Gates announded project to develop Microsoft
900628 - program making it fast and easy to find information.
900629 - ref SDS A1 EF5I
900631 - ..
900632 - Utopia reflects review by NSF on 991213 that concluded Welch
900633 - lacked polish to develop SDS, and so refused to click on a link to
900634 - discover SDS already exists. ref SDS 49 WR4J
900636 - [On 010916 Eric Armstrong reports SDS organization methodology
900637 - obviously works for enabling amazing memory. ref SDS 91 0001
900638 - In another letter Eric reports it is too hard to find anything
900639 - in the record using other methods. ref SDS 92 KA6H
900641 - ..
900642 - [On 010924 Morris clarifies again noting nobody understands the
900643 - value of organizational memory because only SDS enables regular
900644 - capture of this resource to guide daily work. ref SDS 93 XT5F
900646 - ..
900647 - [On 011003 Eric Amrstrong reported other methods are hopeless
900648 - for solving quagmire of information overload. ref SDS 94 EC5N
900650 - ..
900651 - [On 030108 SDS improves memory adding insight to analysis that
900652 - is better than forgetting. ref SDS A3 KR6X
900654 - ..
900655 - Addresses Morris' question on 940125 about how SDS improves
900656 - management better than other methods. ref SDS 14 5I3L At that
900657 - time, we reviewed Morris' prior evaluation showing SDS advantages.
900658 - ref SDS 14 0585 and ref SDS 14 4454
900660 - ..
900661 - On 950204 Morris felt SDS was "overkill" because it applies ideas
900662 - from a professional seminar he attended that advocated good
900663 - management practices. ref SDS 19 5932
900665 - ..
900666 - On 950228 Morris frustrated because meetings unproductive, nobody
900667 - remembers, nobody listens; he seemed to indicate that SDS could
900668 - help capture organiztional memory. ref SDS 21 1994
900670 - ..
900671 - On 950303 Morris cited example of need for organizational memory.
900672 - ref SDS 22 3333
900674 - ..
900675 - On 001219 SDS enables a new way of thinking through writing to work
900676 - more effectively, ref SDS 73 QT6F, explained in POIMS. ref OF 2 3742
900677 - Earlier on 990721 Morris suggested explaining SDS improves memory,
900678 - which is a big part of leveraging intelligence. ref SDS 45 0001 On
900679 - 000106 better memory solves a wide range of communication problems.
900680 - ref SDS 50 MY5N Morris said SDS is a new way of working on 911123.
900681 - ref SDS 7 0477
900683 - ..
900684 - This assessment aligns with Marcy's comments during a meeting at Intel
900685 - on 960315, noting Communication Metrics supports a futuristic vision
900686 - of technology for enabling consistent use of good management practice,
900687 - ref SDS 30 4545, also, discussed above. ref SDS 0 FG5O Last week, on
900688 - 010420 a paper was reviewed suggesting growing demand for technology
900689 - to enable organizational memory. ref SDS 82 MU7O
900691 - ..
900692 - On 000106 we discussed recent history showing frustration, loss and
900693 - conflict due to poor memory, which SDS solves. ref SDS 50 MY5N
900695 - ..
900696 - Morris' finding that SDS provides a utopia may fit the vision of a
900697 - "dream" computer. proposed by Intel's CEO, Craig Barrett, reported on
900698 - 000822. ref SDS 68 8T2R
900700 - [On 010426 Morris asks if people are ready for a Windows version
900701 - of SDS? ref SDS 83 0001
900703 - ..
900704 - [On 010623 Morris noted that SDS is not a groupware program.
900705 - ref SDS 88 VO4H
900707 - ..
900708 - [On 010924 Morris explained why SDS is effective for capturing
900709 - organizational memory, and is difficult for software engineers to
900710 - duplicate. ref SDS 93 NK4J
900712 - ..
900713 - "Utopia" recognizes self-evident benefits and cost savings that lead
900714 - people to inquire about buying SDS from seeing the record on the
900715 - Internet, discussed above. ref SDS 0 IA4O On 000517 Eric Armstrong
900716 - explained the goal of technology to routinely accomplish the value he
900717 - got on a project one time in Texas by capturing organizational memory.
900718 - That is another form of "utopia" that SDS delivers. ref SDS 62 2064
900720 - ..
900721 - [On 010916 Eric Armstrong reported finding SDS is amazing, memory
900722 - mechanism obviously works. ref SDS 91 0001
900724 - ..
900725 - On 010411 Jack Park found that SDS enables remembering "every little
900726 - thing." ref SDS 81 RY3M Earlier on 001116 Jack found SDS is amazing
900727 - capability. ref SDS 71 SN4N
900729 - [On 010428 inquiry about buying SDS from seeing record on
900730 - Internet. ref SDS 85 0001
900732 - ..
900733 - On 890809 Morris worried that there wasn't enough time to use SDS,
900734 - ref SDS 4 8211, and mentioned this again on 920215. ref SDS 9 WE5G On
900735 - 970910 executives worry there is not enough time to think, ref SDS 37
900736 - 3479, which could be seen as evidence there is not enough time to use
900737 - SDS; or, alternatively, not having enough time to think increases
900738 - demand for SDS to add "thinking" time to an organization. The typical
900739 - day scenario explains how SDS integrates "intelligence" smoothly into
900740 - a busy day, also, discussed on 890809. ref SDS 4 8812 Visibility of
900741 - falling earnings and stock prices in recent months draws into sharper
900742 - focus the need for solving information overload that causes....
900745 - ..
900746 - too many people having too many problems
900748 - ..
900749 - ....reported on 001207. ref SDS 72 V54M
900751 - ..
900752 - Connecting the dots suggests investing time using SDS enables utopia,
900753 - where "intelligence," supported by technology and skills, is routinely
900754 - gathered and applied, and so should be considered for improving
900755 - productivity and earnings, essential to raise stock prices, under
900756 - reasoning advanced by the Tofflers, authors of the best selling
900757 - book....
900759 - ..
900761 - Future Shock
900764 - ....who maintain that learning capability is the key skill to learn in
900765 - a dynamic economy, reviewed on 950911. ref SDS 26 2222 More recently
900766 - on 991025 Peter Drucker proposes a vision, also, cited above, of a
900767 - future where technology routinizes cognitive tasks that support
900768 - continual learning. ref SDS 47 0785 SDS already does this, as seen
900769 - from this record, and discussed on 890809. ref SDS 4 9Y5I
900771 - ..
900772 - SDS ability to connect disparate experience (dots) over a wide span of
900773 - years showing trends and implications that aid decision making, is a
900774 - powerful opportunity for improving productivity, earnings and stock
900775 - prices in the general market, and, therefore, presents an opportunity
900776 - for the technology sector to flourish by developing KM technology that
900777 - supports organizational memory, reviewed recently on 001207.
900778 - ref SDS 72 MZ7G
900780 - ..
900781 - As noted above, on 010420 review of a paper in 1996 by Jeff Conklin
900782 - cites weakness in capturing organizational memory creates demand for
900783 - KM technology. ref SDS 82 IE4M
900785 - ..
900786 - The SDS design explained at the beginning of the Typical Day Scenario,
900787 - ref OF 3 B86F, and in POIMS, ref OF 2 1102, makes it possible to work
900788 - smoothly across subjects, disciplines and departments illustrated by
900789 - several scenarios and use case examples. On 970116 Morris recognized
900790 - SDS has a unique, powerful ability to organize the record. ref SDS 35
900791 - 3109
900793 - ..
900794 - SDS develops naturally evolving and continually connected case studies
900795 - showing analysis of cause and effect, over days, weeks, months, years,
900796 - decades, forever.... Bill DeHart has worked with this method at PG&E.
900797 - He reported in a conference call with Morris on 000709 that SDS
900798 - accomplishes this "utopia" by using a better design for organizing
900799 - information. ref SDS 66 2419 That record illustrates the magic of SDS
900800 - to turn typical days at the office into a "utopia."
900802 - ..
900803 - The record on 970107 illustrates minute by minute, hour by hour
900804 - application discussed in the scenario, and concludes with an
900805 - assessment of a senior person, who initially opposed SDS some months
900806 - prior to 970107. ref SDS 34 9769
900808 - ..
900809 - The record on 920120 shows analysis, ref SDS 8 0001, similar to that
900810 - cited in the scenario. ref OF 3 04D6
900812 - ..
900813 - This record and hundreds of others Morris' has seen over the past 15
900814 - years show that, while the SDS typical day scenario may seem like an
900815 - unachievable "utopia" to people who do use it, the SDS program makes
900816 - possible an increased level of listening that improves understanding
900817 - and follow up, discussed on 890809, ref SDS 4 CJ9J, and so may warrant
900818 - consideration by other what better listening and better results.
900820 - ..
900821 - The 10 Commandments set up ground rules for civilization. The Bible,
900822 - also, describes a goal of reaching utopia, also, called heaven, by
900823 - following the rules. Likely, many felt at the time that this was not
900824 - possible. They lacked faith in cost savings, and worried about not
900825 - having enough time to follow the rules, as do many still today. But,
900826 - thank God some had faith, because faith in counterintuitive processes
900827 - that bring bountiful, but deferred, rewards, like farming (see 950426,
900828 - ref SDS 23 4404), education, and the power of the microcosm, discussed
900829 - at Intel on 950927, ref SDS 27 2541, enable people to construct, over
900830 - many centuries, a heaven on earth, as explained on 921205. ref SDS 10
900831 - 8493 Morris noted on 950223 that trying SDS requires faith that is
900832 - difficult to muster, without experience using SDS. ref SDS 20 3003 To
900833 - help people gain experience with core concepts, we put the 10
900834 - Commandments on the wall, and management standards call for continual
900835 - learning, so that people are encouraged to gain experience that builds
900836 - faith, despite not having experience of cost savings, see ISO reviewed
900837 - on 950721. ref SDS 25 2846
900839 - ..
900840 - This idea is mentioned in the reply to Morris. ref DIT 1 QG8L
Listening Not Enough Time Write Everything Down Culture Pressures Con
Analysis Listening Leadership Literacy Balance Talking Thinking/Analy
Intelligence Context Analysis Story Organizational Memory Who What Wh
Deliberate Analysis Story Aligns Data with Objectives and History Exp
Writing Fear Don't Know What to Write Struggle Resisted Engineers, Ma
Write Everything at Once Not Needed Write What is Important Come Back
AJ0901 - ..
AJ0902 - Analysis Improves Listening, Productivity, Earnings, and Stock Prices
AJ0904 - Morris asks where is the time for analysis you always talk about?
AJ0905 - ref DRT 1 009G
AJ0907 - ..
AJ0908 - Morris' question reflects a work practice that is 80% meetings, calls
AJ0909 - email and other communications, reported on 890809. ref SDS 4 8812
AJ0910 - which increases demand for listening to make leadership effective,
AJ0911 - also, noted by Morris on 890809. ref SDS 4 CJ9J Discussion on 890809
AJ0912 - analysed consideration by Ross that resisted pilot testing SDS,
AJ0913 - because busy people on the job only have 20 minutes to learn how to
AJ0914 - improve productivity, earnings and stock prices. ref SDS 3 5U6K
AJ0916 - ..
AJ0917 - Worry that there is not enough time to work intelligently is resolved
AJ0918 - by introducing a new work role. This solves the problem that people
AJ0919 - do not have enough time to think related on 970910. ref SDS 37 3479
AJ0920 - Since "thinking" is the engine of progress, productivity and earnings,
AJ0921 - if people on the job do not have time for thinking (i.e., analysis),
AJ0922 - then people have to be added. SDS reduces the number of people needed
AJ0923 - to work intelligently. Analysis is fast and easy using SDS, as we
AJ0924 - discussed on 950204. ref SDS 19 4995 Moreover, USACE found that
AJ0925 - investing time for Com Metrics yields ROI of 10:1. ref DRP 2 0001, so
AJ0926 - more time doing analysis with SDS saves time and money.
AJ0928 - ..
AJ0929 - "Analysis" is mentioned in the SDS Typical Day Scenario at....
AJ0931 - .... ref OF 3 3858
AJ0932 - .... ref OF 3 04D6
AJ0933 - .... ref OF 3 05CH
AJ0935 - ..
AJ0936 - These sections probably do not convey the level of effort needed for
AJ0937 - analysing organizational memory that produces useful knowledge, which
AJ0938 - is likely Morris' point of inquiry. This SDS record reflects such
AJ0939 - effort.
AJ0941 - ..
AJ0942 - The record on 970107 shows "analysis." ref SDS 34 9769
AJ0944 - ..
AJ0945 - SDS flexible record structure supports a process of capturing
AJ0946 - organizational memory, and adding analysis, along with other elements
AJ0947 - of "intelligence," defined in POIMS, ref OF 2 0367, that strengthen
AJ0948 - listening needed to understand and follow up communication.
AJ0950 - "Analysis" supported by SDS was explained on 890809. ref SDS 4 I66H
AJ0952 - ..
AJ0953 - On 960924 the need for deliberation was cited by Max Blodgett at USACE
AJ0954 - so that analysis is not entirely ad hoc, spontaneous reaction to
AJ0955 - unfolding events. ref SDS 32 IJ5P Deliberative analysis does not
AJ0956 - require writing everything down, nor doing all of the analysis on a
AJ0957 - particular matter all at once, as discussed with Ross on 890809.
AJ0958 - ref SDS 3 3S6H Rather analysis is an ongoing, unfolding process of
AJ0959 - "intelligence" work to integrate information that impacts objectives,
AJ0960 - requirements and commitments into a comprehensive story showing the
AJ0961 - chronology of cause and effect based o context. see POIMS, ref OF 2
AJ0962 - 5418 and further at ref OF 2 1Z99 and further explaining "reporting,"
AJ0963 - ref OF 2 2300 The accuracy and meaning of knowledge in organizational
AJ0964 - memory is continually refined, as related on 000518. ref SDS 63 3528
AJ0966 - ..
AJ0967 - More recently, on 000920 explained that SDS will never be as fast and
AJ0968 - easy as talking, because it is deliberate, ref DIP 4 E46H, in order to
AJ0969 - ensure understanding and follow up, i.e., listening, that improves
AJ0970 - productivity, earnings and stock prices, that concerned Morris on
AJ0971 - 890809. ref SDS 4 CJ9J SDS reduces the cost of good management, it
AJ0972 - makes the job of gathering intelligence and capturing organizational
AJ0973 - memory fun and effective for overcoming the glitter of fools gold that
AJ0974 - draws people to bad management, discussed on 890809. ref SDS 4 X45M
AJ0976 - ..
AJ0977 - On 950204 discussed with Morris SDS "firepower" that makes it faster
AJ0978 - and easier to accomplish deliberative analysis. ref SDS 19 7499
AJ0980 - ..
AJ0981 - SDS firepower makes time productive that people spend worrying about
AJ0982 - mistakes and re-living daily events. Rather than just worry, POIMS
AJ0983 - describes a method of thinking through writing, which generates useful
AJ0984 - "intelligence. ref OF 2 3742 For example, on 940510 a project manager
AJ0985 - reports waking up at 0300 screaming about mistakes, things said, or
AJ0986 - not said, that impact success. SDS provides a place to put this time
AJ0987 - and energy to better use. ref SDS 16 9482
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