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1...Gary's discovery can be leveraged by spreading the good news
0201 - Dynamic Alternatives O-00000793 0101
020101 - Mr. Garold L. Johnson; 714 896 3311 ext 71223 O-00000793 0101
Architecture Counterintuitive SDS Design Aided by Synergy from Daily
Johnson, Gary Working on SRS for SDS Based on Review of POIMS and NWO
Email and SDS Combine, Gary Comments on Scope and Utility for
Use Cases Email Combine with SDS Improve Productivity
Email Webmail Intelligence on Internet Provides Addressability Summar
3807 - ..
3808 - Summary/Objective
380901 - Follow up ref SDS C9 0000, ref SDS C8 0000.
380903 - Requirements for SDS apply concepts of disruptive technology based on
380904 - usefulness, ref SDS 0 K93H, that reflect human centered and empathic
380905 - design methodologies. ref SDS 0 CX7H Gary proposes reviewing tools to
380906 - strengthen SDS, ref SDS 0 K95I For example, email, ref SDS 0 MM3G,
380907 - and outlining attract customers. ref SDS 0 K8TR Winning customers
380908 - with immediate benefits enables discovering long-term benefits of
380909 - working intelligently. ref SDS 0 EL4F Organic structure is harder to
380910 - use and so may not be attractive, but is very beneficial, leading to
380911 - the idea that a work role for a Com Manager or Analyst will be needed
380912 - to build a culture of knowledge over the years ahead that grows demand
380913 - for SDS. ref SDS 0 EL5H Gary raises important design objectives to
380914 - expand span of attention that is accomplished in ways that are not
380915 - evident to people who see SDS records on the Internet. ref SDS 0 P36K
380916 - The gap between using SDS and seeing work product on the Internet
380917 - leads to frustration that can be managed by expanding use of SDS.
380918 - ref SDS 0 02DX Gary makes another powerful point about people wanting
380919 - benefits of SDS for saving time and money. Selling SDS requires
380920 - belief that the price of good management saves the cost of bad
380921 - management at the rate of 10:1. People will part with a dime to earn
380922 - a dollar; but, in the beginning are skeptical, so selling SDS partly
380923 - entails building the case for the value of working intelligently.
380924 - Recent evidence from CSG is helpful, and Gary's work estimating ROI
380925 - using SDS, based on solving problems with the ISS project, can
380926 - strengthen evidence on the benefits of using SDS. ref SDS 0 MG3N Gary
380927 - says today that SDS work product on the Internet conveys experience of
380928 - self-evident benefits that change attitudes so that people want to
380929 - work intelligently. Therefore, more people spreading good news about
380930 - SDS leads to more people using SDS, which in turn grows the number of
380931 - records on the Internet that demonstrate self-evident benefits.
380932 - ref SDS 0 MU6H This presents a marketing opportunity using customer
380933 - work product to grow demand for good management. ref SDS 0 QS7M
380940 - ..
3812 - Progress
381301 - Disruptive Technology Increases Customer Value by Improving Productivity
381302 - Software Requirements Spec for SDS Architecture Implements POIMS
381303 - SDS Architecture Integrates Personal, Organizational Operating Needs
381304 - Operating System for People and Organizations SDS Architecture
381306 - Received ref DRT 1 0001 from Gary submitted on 020616 and responding
381307 - to the letter on 020615 that discussed developing SRS for SDS based on
381308 - marketing analysis of disruptive technology, ref SDS C9 AT5K, in light
381309 - of Morris' earlier ideas about needing to establish 500K customers,
381310 - reported on 010720. ref SDS 75 OB8F
381312 - ..
381313 - Gary's letter today reflects progress on the study he mentioned in our
381314 - call on 020614, ref SDS C8 YM6J, to identify first order requirements
381315 - for SDS based on NWO and POIMS that describe an architecture for an
381316 - operating system to integrate personal and organizational tasks.
381317 - ref OF 1 6221, as discussed with Intel on 950927. ref SDS 16 8400 and
381318 - ref SDS 16 51HP
381320 - [...below is a response. ref SDS 0 EL4F
381322 - ..
381323 - Gary says in his letter on 020616....
381325 - 1. I agree with the point that market research is not appropriate
381326 - for determining market size for disruptive technologies.
381327 - ref SDS 32 4720
381329 - This relates to analysis to Gary in the record on 020615,
381330 - ref SDS C9 AT5K, that cites discussion with Morris on
381331 - 010720, ref SDS 75 OB8F, concerning disruptive technology
381332 - reviewed initially on 990527, ref SDS 32 KS4O, and
381333 - discussed with Morris the same day. ref SDS 32 0855
381336 - ..
381337 - Email Can be Combined with SDS to Add Value to Each
381338 - Jack Park's Views on Email Synthesized with SDS Design Scope
381341 - Gary continues...
381343 - 2. An approach that I do consider makes sense is to model
381344 - potential users needs as clearly as we can so that we can
381345 - demonstrate how features of the program provide benefits that
381346 - the users can appreciate. ref DRT 1 FZ5N That connection
381347 - hasn't yet been made for people like Jack Park, who thinks it
381348 - is an "interesting idea" but doesn't provide anything he thinks
381349 - most people need.
381351 - [...below, Gary reports using SDS explicit links makes
381352 - good management fast and easy enough to change attitudes
381353 - that resist good management. ref SDS 0 MU6H
381355 - ..
381356 - Gary's idea today to develop a customer profile by modeling
381357 - needs for better management to work intelligently for
381358 - saving lives, time and money complements his letter on
381359 - 020217 asking what do customers care about that SDS
381360 - supports? ref SDS 98 425M
381362 - ..
381363 - Jack Park has commented favorably on SDS over the past two
381364 - years...
381366 - 1. Proof of concept for KM........ 000426, ref SDS 40 3315
381367 - 2. Knowledge Space key feature.... 000503, ref SDS 41 6138
381368 - 3. SDS has right structure for
381369 - knowledge and interface makes
381370 - structure useful to people..... 001130, ref SDS 54 H17O
381371 - 4. SDS enables remembering
381372 - every little thing............. 010411, ref SDS 64 X34F
381374 - ..
381375 - Gary maintains that...
381377 - 3. Both Jack's view and yours on email have merit, as reported on
381378 - 010908. ref SDS 78 0001
381380 - I don't consider that it is an "or" question. ref DRT 1 CJ6K
381382 - ..
381383 - Intelligence, Lifting Capacity Think Rememeber Communicate
381384 - Use Case Scenario for Incorporating Email into SDS
381385 - Email Use Case Scenario for Incorporating into SDS
381387 - 4. Consider the scenario - you and I are each running separate
381388 - instances of SDS each with a sharable portion on the web. Using
381389 - SDS to construct email and then sending it provides a way to
381390 - add intelligence to the construction of the content. If SDS can
381391 - then take that "remote record" and incorporate it directly so
381392 - that it will be available for reference, I think we can combine
381393 - some of the immediacy of email with the thought and
381394 - consideration of content construction needed for good
381395 - management. This is similar to the approach you take when you
381396 - reference an HTML letter, except that the letter is HTML rather
381397 - than an SDS record. ref DRT 1 UJ7J
381399 - [...below, Gary describes a similar scenario in a
381400 - second letter today. ref SDS 0 M23V
381402 - ..
381403 - [On 020714 Gary asked for feedback on how SDS supports
381404 - email now. ref SDS D1 MM3G
381406 - ..
381407 - SDS is used now to complement other programs by providing
381408 - an underlying capability to manage everything, including
381409 - email, see POIMS. ref OF 1 2688 People use Microsoft
381410 - Powerpoint to prepare for a meeting, and Word to write a
381411 - report, or in the case of Aerospace company an SRS, and Microsoft
381412 - Excell to look at accounting or engineering calculations.
381414 - [...below, eight (8) steps using SDS complement email
381415 - and other IT methods by adding intelligence to save
381416 - time and money. ref SDS 0 BR7K
381418 - ..
381419 - SDS is used to capture what was done to prepare for the
381420 - meeting, write the report or SRS and what to calculate, why
381421 - it was done, to "think" about other options, and to
381422 - integrate planning and analysis with communications in
381423 - calls and meetings, and with doing other tasks, as set out
381424 - in NWO. ref OF 3 2536
381426 - ..
381427 - An example is given in POIMS, ref OF 1 0859, and is further
381428 - illustrated in the Typical Day Scenario. ref OF 2 0001 This
381429 - synthesis, or integrating, process, i.e., thinking, is
381430 - curretly done only in the human mind.
381432 - [On 020714 Gary has reviewed Typical Day Scenario.
381433 - ref SDS D1 JW4N
381435 - ..
381436 - SDS provides a flexible structure to externalize thinking,
381437 - shape it, and preserve it for accurate use later, i.e., 10
381438 - minutes, 10 hours, days, weeks, years, as explained in
381439 - POIMS, ref OF 1 M17I, and noted by Bill DeHart on 000709.
381440 - ref SDS 44 0052 This lifts the capacity to think, remember
381441 - and communicate, as set out in POIMS, ref OF 1 3742, which
381442 - can be summarized as augmenting intelligence. see again
381443 - POIMS. ref OF 1 63DJ Accordingly, software designers and
381444 - engineers must first identify how SDS works based on using
381445 - SDS in order to assess additional capability.
381447 - [On 020714 Gary asked for feedback on how SDS supports
381448 - email now. ref SDS D1 MM3G
381451 - ..
381452 - Disruptive Technologies Bridge Familiar and Useful Tools
381454 - Gary explains....
381456 - 5. The market research argument is that market sizes for a
381457 - disruptive technology cannot be determined from market
381458 - research. On the other hand, such products are under far more
381459 - pressure to provide early adopters with benefits that they can
381460 - appreciate and brag about. ref DRT 1 9Q8M
381462 - ..
381463 - 6. This is one reason for wanting to supply connections to some of
381464 - the tools that are in use now. ref DRT 1 DQ9I
381466 - Agree per Grove on 980307. ref SDS 26 3740
381468 - ..
381469 - 7. Even more to the point, tools such as email are in widespread
381470 - use for what many consider good reasons. Whether the reasons
381471 - they cite are the correct ones is open to debate, but
381472 - attempting to identify what features of a tool are the real
381473 - reason for popularity is a perfectly sensible thing to do when
381474 - developing a disruptive technology. ref DRT 1 CS9M
381476 - Agree.
381478 - ..
381479 - Email Has Useful Features and Benefits
381481 - ..
381482 - Gary continues...
381484 - 8. Among the useful features of email are:
381486 - It is direct to a person (peer-to-peer if you will)
381487 - rather than general to a newsgroup or something similar.
381488 - ref DRT 1 DT5K
381490 - ..
381491 - It announces itself so that I don't have to perform
381492 - queries for new information. This makes it useful for
381493 - announcements of changes to such things as databases or
381494 - web pages. ref DRT 1 KS5F
381495 - ..
381496 - Agree we need a way to deliver the mail, and
381497 - email is a good way.
381499 - ..
381500 - It is fast in the sense that I can use the same tool to
381501 - respond that I use to read it. I also have the original
381502 - communication at hand when I do this. ref DRT 1 TS5J
381504 - Agreed, the email system now in place provides
381505 - flexibility to make immediate response, or incorporate
381506 - into SDS and deliberate when necessary and time is
381507 - available, per review on 001219. ref SDS 56 OW6M
381510 - ..
381511 - Email Has Disadvantages
381513 - Gary says...
381515 - 9. Among the problems with email are:
381517 - 1. It does not result in an organized record without help.
381518 - The style is familiar rather than documentary, and there
381519 - is little to no support for organizing the information
381520 - contained in emails. ref DRT 1 7V5N
381522 - ..
381523 - 2. It is too easy to give "off the cuff" responses without
381524 - looking at the history of the particular "thread",
381525 - resulting in all of the ills you ascribe to it.
381526 - ref DRT 1 IV6K
381527 - ..
381528 - Email is reviewed in POIMS. ref OF 1 CZ6K
381530 - ..
381531 - Gary reviewed disadvantages of email on 010408,
381532 - ref SDS 63 9H8H, as shown further below listing the
381533 - record of email growing the market for SDS.
381534 - ref SDS 0 WF3H
381537 - ..
381538 - Email Can be Managed Fairly Quickly with SDS
381539 - Incorporating Email into SDS is Fast and Easy
381540 - Rewording Not Required to Paraphrase for Alignment
381542 - Gary explains scenarios for managing email with SDS....
381544 - 10. In order to provide a record from email, it is necessary to
381545 - extract it and often reword it. It is necessary to connect the
381546 - content to other information in the same subject to see where
381547 - it fits in with the entire subject. It would seem that there is
381548 - value then, in being able to access an email at the same time
381549 - you are working in SDS. Whether that means that it makes sense
381550 - to be able to import an email into SDS is an open question.
381551 - ref DRT 1 5S6O
381553 - ..
381554 - See comment above on scope of applying SDS to daily work,
381555 - including email. ref SDS 0 ZY5H
381557 - ..
381558 - "Rewording" is not a good explanation for adding value to
381559 - daily communication using deliberative analysis. Original
381560 - work in positioned in Knowledge Space to show alignment,
381561 - correlations, implications and nuance using paraphrase to
381562 - understand original words in the context of objectives,
381563 - requirements and commitments. This record is an example of
381564 - using the eight (8) steps for applying SDS to refine the
381565 - accuracy of knowledge through triangulation in handling
381566 - email and all other information, as explained in POIMS, see
381567 - also below. ref SDS 0 9M6L
381569 - ..
381570 - 11. The ability to generate an email from an SDS record is
381571 - clearly valuable. The more seamless these can be the better.
381572 - ref DRT 1 010V
381574 - ..
381575 - 12. Consider if emails needing analysis and response could be
381576 - flagged in some way and then show up in the SDS to do list or
381577 - inbox for processing. To the extent that this can be done, SDS
381578 - comes a step closer to being the place where a manager spends
381579 - the bulk of his time. ref DRT 1 GU4F
381581 - These tasks are routine using SDS, as seen by this record.
381583 - ..
381584 - For example, any part of this record can be linked in an
381585 - email to direct attention to specific subjects.
381587 - ..
381588 - We do not want to blur the distinction between delivering
381589 - the mail, and having a place where deliberative analysis
381590 - can be carried on out apart from the delivery system, and
381591 - where there is complete and sole control of distribution
381592 - until and unless released by the originator. SDS records
381593 - are a place where people think, and not all thoughs are
381594 - released, indeed, only a very small fraction of human
381595 - thought is every distributed through speech and/or writing.
381597 - ..
381598 - Making SDS part of email sounds like it might breach that
381599 - important separation between what we think and what we
381600 - decide to impart to others. We need a wider base of people
381601 - like Gary to work with SDS over a period of time to assess
381602 - viability for further integration of SDS and email based on
381603 - actual experience.
381606 - ..
381607 - Email Killer App that Grows Demand for SDS to Add Intelligence
381608 - Features Users Care About Have Short and Long Term Components
381610 - Submitted an email to Gary on 020616 that says...
381612 - Note, this letter is not in the document record.
381614 - 1. Just a couple of comments on your excellent letter today, per
381615 - above. ref SDS 0 0001
381617 - ..
381618 - 2. Identifying features that users "appreciate" (also "care
381619 - about") has short and long term components.
381621 - ..
381622 - Email has many features people like in the short term. Out of
381623 - the box it is free, fast and easy. It brings reminders.
381624 - Morris, Jack and Eric have mentioned these features that people
381625 - "appreciate" for "easy diggings" that bring an abundance of
381626 - immediate emotional satisfaction and good feelings like fools
381627 - gold, reviewed on 010908, ref SDS 78 YF5O, also cited by Gary
381628 - per above. ref SDS 0 2S5H
381630 - Email is reviewed in POIMS. ref OF 1 CZ6K
381632 - ..
381633 - Gary mentions email advantages in his letter today, per
381634 - above. ref SDS 0 2T76
381636 - ..
381637 - All of the advantages for email make it a "killer app"
381638 - that kills productivity, earnings and stock prices. This
381639 - enabling force grows demand for adding intelligence to
381640 - information in email, calls and meetings, as discussed
381641 - with Doug Engelbart on 011120, ref SDS 87 H67I, and citing
381642 - analysis on 010908 showing the appeal of email to laziness
381643 - ensures mistakes that cause communication to fail, which
381644 - increases awareness of the need for SDS. ref SDS 78 L27L
381645 - More recently, this point was made on 020327. ref SDS A9
381646 - 6X6H
381649 - ..
381650 - Marketing Identifies SDS Features that Appeal to Customers
381651 - Customers May Care About Some Features Long Enough to Learn KM
381652 - SDS Features People Like Enable Discovery of Long Term Benefits
381654 - Rod continues...
381656 - 3. SDS has features that some people may like "out-of-the-box":
381658 - a. integrated schedule and diary with doc log and contacts
381659 - that provide natural organization
381661 - ..
381662 - b. flexible,
381664 - ..
381665 - c. organic structure,
381667 - ..
381668 - d. ability to find things quickly and present the record
381669 - showing chronology of cause and effect.
381671 - ..
381672 - 4. The marketing challenge is delivering these features that
381673 - people can fairly readily grasp in a form that can be used long
381674 - enough to discover the long-term benefits of knowledge that
381675 - overcome long-term harm caused by short-term benefits of email
381676 - for generating information that mask the need for investing
381677 - time for working intelligently.
381679 - ..
381680 - 5. It is fairly fast and easy to grab email and incorporate it
381681 - into SDS in the manner Gary indicates today, by linking things
381682 - up to related context of history, objectives, requirements and
381683 - commitments, as you see in SDS records, per above. ref SDS 0
381684 - MM3G and below, ref SDS 0 M23V Adding value to original work,
381685 - does not entail "rewording" discussed by Gary above.
381686 - ref SDS 0 H454
Reengineer Management Com Manager Adds Intelligence to Information Im
Knowledge Worker Communication Manager Adds Intelligence to Informati
Change New Way Working Avoided by Using Com Manager Deliberates Organ
Garden Knowledge, Needs Tending, Invest Sunshine Profits Garden Eden
Memory Find Everything on Computer Fast Many Strategies
Garden of Knowledge Invest Intellectual Capital Create Organic Struct
530901 - ..
530902 - Organic Structure Requires Investing Time to Save Time and Money
530903 - Com Manager Role of Creating Applying Organic Structure Takes Time
530906 - 6. The thing that is time consuming is investigating and creating
530907 - organic structure that increases understanding, expands span of
530908 - attention, as explained on....
530910 - ..
530911 - a. Organic structure reviewed.... 890523, ref SDS 2 SQ5L
530913 - ..
530914 - b. Morris frustrated by
530915 - fractionalized subjects....... 970116, ref SDS 22 3109
530918 - ..
530919 - 7. Yet, investing time to apply this method enables immediate
530920 - retrieval, as Jack and Eric have noted previously....
530922 - a. Rod remembers every
530923 - little thing.................. 010411, ref SDS 64 X34F
530925 - b. SDS enables amazing memory
530926 - with mechanisms that
530927 - obviously work................ 010916, ref SDS 80 0001
530929 - ..
530930 - 8. The marketing challenge is that most people don't place a big
530931 - value on understanding by expanding span of attention until
530932 - after the "horse is out of the barn." When a mistake occurs,
530933 - then Murphy's Law is blamed and people wonder why the
530934 - government doesn't do something? In other words, even when
530935 - problems occur, people don't realize the cause is lack of
530936 - understanding due to limited span of attention, because the
530937 - error usually occurred in the distant past by people far
530938 - removed from on the scene where the problem boiled up, blah,
530939 - blah, blah, see POIMS and NWO. ref OF 3 4077
530941 - ..
530942 - Paper on high cost of medical mistakes explains this
530943 - issue, ref DIP 8 6048, as shown in the record on 990924.
530944 - ref SDS 35 A64L
530946 - ..
530947 - [...below, Gary agrees challenge is helping grasp value of
530948 - intelligence that enables good management brings deferred
530949 - rewards, rather than rely on information that causes
530950 - spontaneous, impulsive action in the moment. ref SDS 0
530951 - OM4K
530954 - ..
530955 - Garden of Knowledge Takes Less Time for Established Structures
530956 - Standardized Structures Reduce Time for Organizing the Record
530958 - 9. The good news on organic structure is that, for many
530959 - situations, this, too, can be fast and easy, once set up. An
530960 - example is the FAR requirements examined on 020504. ref SDS B4
530961 - 0001
530963 - ..
530964 - 10. People have spent several hundred years working out a useful
530965 - knowledge structure, and so applying it with SDS is just a
530966 - matter of setup. Takes a day or two, then folks are off and
530967 - running. The same thing occurs with building a car, a space
530968 - ship or an office building, bridge, etc., where there are plans
530969 - and specs that guide performance.
530971 - Below, Gary agrees that SDS helps implement good
530972 - management practices required by FAR, and asks if Stuart
530973 - completed review of Com Metrics scope of services.
530974 - ref SDS 0 IL5H
530976 - ..
530977 - Also, below, Gary suggests consideration of topic and
530978 - dialog maps to develop and manage ontologies. ref SDS 0
530979 - 2Q4H
530981 - ..
530982 - 11. Medical care is another good example of using SDS because the
530983 - human body has a set organic structure. You are familiar with
530984 - the SRS example from work at Aerospace company. In theory, you create and
530985 - SRS and there is a WBS, a set of accounts for budget and
530986 - schedule; this kind of thing make life a lot easier for SDS.
530988 - ..
530989 - 12. Where time is a killer is stuff like what comes in on OHS/DKR
530990 - where a lot of random discussion is not tied to anything. SDS
530991 - is designed to manage this stuff, but it takes time to cover
530992 - the full range of issues, because there is no anchor, rather
530993 - the anchor is constantly being created in a many directions
530994 - with multiple threads. Using SDS for this purpose helps the
530995 - mind find things and assemble things in multiple views, but,
530996 - like tending a garden, the cognitive overhead is constant.
Reengineer Management Com Manager Adds Intelligence to Information Im
Knowledge Worker Communication Manager Adds Intelligence to Informati
Change New Way Working Avoided by Using Com Manager Deliberates Organ
Organic Structure Experts Consultants Create for Specialized Industri
Com Manager Accountant Uses Spreasheet Like SDS
Professional Role Use SDS Like Pilot Flies Airplane
Subjects Organic Structure Prepared and Applied by Com Manager
571001 - ..
571002 - Com Managers Professional Experts Sell Ontology Structures
571004 - 13. One day there will be experts, consultants, maybe an entire
571005 - profession to create organic structures for particular subjects
571006 - that can just be popped into SDS, so that busy people can
571007 - simply press the reply button in email. Maybe we should be
571008 - thinking about providing with a commercial version of SDS some
571009 - organic structure templates for particular industries.
571011 - Below, Gary agrees. ref SDS 0 PQYX
571013 - ..
571014 - [...in another record Gary asks about scope of Com
571015 - Manager role. ref SDS D0 PF8O
571018 - ..
571019 - Limited Time Causes Habit of Pressing Reply in Email
571020 - Market Research in Focus Groups Does Not Identify Added Value
571022 - 14. Another challenge with market research is that most people
571023 - asked in a controlled setting if they would tend the garden of
571024 - knowledge in order to save time and money would say "yes,"
571025 - because that is the appropriate answer. But once on the job a
571026 - thousand pressures drive most people to just press the reply
571027 - button, as Jack reports on 010908, ref SDS 78 YF3I, rather than
571028 - perform the 8 steps for using SDS reported on 001219.
571029 - ref SDS 56 4W4L
571031 - [...below, Gary says market research needs to look deeper
571032 - than momentary customer reactions. ref SDS 0 J73K
571034 - ..
571035 - 15. This leads to the proposition that using SDS in its full range
571036 - is likely a specialized profession for Com Metrics, that
571037 - complements the role of accounting for aligning finances, and
571038 - expands the role of FSR developed by DCMA to aid Contracting
571039 - Officers in implementing FAR, reviewed on 010608. ref SDS 70
571040 - 3T8I
571042 - [...below, Gary agrees. ref SDS 0 2Q4H
571044 - ..
571045 - Gary comments in a second letter on need for Com Manager....
571047 - Again I agree that for this technology to be of real benefit,
571048 - it must be employed by individuals who understand the purpose
571049 - of the tools and won't treat it as just some other form of
571050 - "organizer." The tool is a facilitator, an augmentation. The
571051 - power is in what the tools permits its users to do new things
571052 - they couldn't do before, not in being a different way of doing
571053 - the "same old thing". ref DRT 2 02AW
571056 - ..
571057 - Rod concludes...
571059 - 16. Hope this contributes to the SRS for SDS.
571061 - By copy letting Morris know about your thoughts, since he has
571062 - worked these issues for a long time. Also, keeping Stuart
571063 - Harrow at DCMA in the loop on this, since he raised the idea of
571064 - the FSR role in relation to SDS last year. Copying Max
571065 - Blodgett at USACE, since he has actual experience applying this
571066 - method in a procurement setting, and may have useful input on
571067 - customer perspective that supplements his letter on 960406
571068 - shown in the USACE report on Com Metrics. ref DRP 8 1279
SDS Design Should be Based on Usefulness in Order to Attract and Main
Disruptive Technology Needs Different Design Marketing Strategy to Di
SDS Best Fits KM Usability Engineering User Human Centered Empathic D
Usability Interface SDS Balance Ease Learn Usefulness Turn Structure
Recycle Intellectual Capital Don't Start from Scratch when Creating N
Other Programs Like Email Topic Maps Outlining Must be Considered for
Email Review to Develop Requirements for SDS
Purple Numbers Review to Develop Requirements for SDS Explicit/Redund
Usefulness Primary Design Criteria
Management Cycle, Plan, Perform Report
SRS Software Requirements Specification Needed to Define Scope SDS De
Expand Span of Attention Augment Intelligence Solve Information Overl
Leadership Builds Fantastic Social Relationships Avoid Exasperating S
8816 - 2142
881701 - ..
881702 - Usefulness Attracts Customers Guides SDS Design
881704 - Received ref DRT 2 0001 from Gary saying...
881706 - 1. I do not intend to imply that SDS should adopt *anything* just
881707 - because it is cool or popular.
881709 - ..
881710 - I do want to stress, though that just because something like
881711 - email allows fools to be even more foolish doesn't mean that
881712 - there are not elements that it does address that do in fact
881713 - reflect real needs. ref DRT 2 M157
881715 - Agree.
881717 - ..
881718 - 2. One aspect of SDS for example is that it is not necessary to
881719 - start from scratch with the entire list of possible things to
881720 - do today in order to determine what is important - that is
881721 - cared for by remembering past decisions in selecting follow-up
881722 - dates and things of that sort. ref DRT 2 FW6G
881724 - This is an insightful observation about an important way
881725 - that SDS strengthens basic literacy, reported on 950204.
881726 - ref SDS 12 4995 and particularly, ref SDS 12 7499
881729 - ..
881730 - Expand Span of Attention Core Design Requirement of KM
881731 - Usefulness SDS to Work Intelligently by Expand Span of Attention
881732 - Span of Attention Expanded by SDS Design to Augment Intelligence
881735 - Gary explains....
881737 - 3. Something like a Wiki, for example is much more useful if it is
881738 - possible to determine automatically when there has been
881739 - activity in an area that is of interest rather than having to
881740 - review the entire structure every day. This can be achieved
881741 - with an appropriate search and sort rather than email, but the
881742 - ability to have a system inform you of actions or conditions of
881743 - interest is a worthwhile feature, regardless of the fact that
881744 - it is an aspect of email that makes it popular, even though
881745 - this very feature is abused. ref DRT 2 PW6M
881747 - ..
881748 - Gary makes a good point about designing technology to
881749 - expand span of attention for augmenting human intelligence,
881750 - which is a core objective of the SDS design explained in
881751 - POIMS. ref OF 1 6221 and ref OF 1 8536
881753 - ..
881754 - The discussion on secrecy and confidentiality in POIMS
881755 - centers on the potential for improving productivity and
881756 - earnings by expanding span of attention. ref OF 1 V8P1 and
881757 - further at ref OF 1 5418
881759 - ..
881760 - Action items that are managed in SDS by a variety of ways,
881761 - reported in the record on 950626, ref SDS 14 0976, and the
881762 - process of....
881764 - plan, perform, report
881766 - ..., and a variety of SDS search methodologies enable
881767 - people to regularly "bump" into, and so be alerted about,
881768 - tasks that need attention, all supplement traditional
881769 - methods using mail (including email), calls and meetings
881770 - for expanding span of attention.
881772 - ..
881773 - This issue was reviewed on 971007 with USACE where SDS was
881774 - deployed for Com Metrics. ref SDS 24 HXWX and ref SDS 24
881775 - 6229
881778 - ..
881779 - Common Tools Help Ease of Use, Need Priority on Productivity
881781 - Rod comments...
881783 - So, your point about providing common tools is a good one; but,
881784 - the issue of adopting SDS goes beyond having common tools.
881785 - Morris points out that most people only use about 5% - 10% of
881786 - the features in Microsoft programs. ref SDS 95 CK4K
881790 - ..
881791 - Other Technology Must be Considered for Good Ideas to Help SDS
881792 - Good Ideas and Methods in Other Technology Must be Considered
881793 - Exasperating Working with Rod Fails to Recognize Good Ideas
881794 - Rod Fails to Recognize Good Ideas in Other Tools Frustrating
881797 - Gary exasperated by Rod's comments on adopting common tools....
881799 - 4. Rod, sometimes you exasperate me. I *never said* that SDS was
881800 - only about having common tools. I agree that most people can't
881801 - do a decent job of using the tools they have even for the
881802 - purposes for which they are suited, and this is by no means
881803 - limited to the feature bloated tools produced by Microsoft.
881804 - ref DRT 2 02DX
881806 - ..
881807 - Exasperation and frustration flow in part from the gap
881808 - between experience using SDS and experience working with
881809 - SDS records on the Internet that do not impart SDS program
881810 - functionality. Hubris and heavy handedness by Rod may
881811 - reflect impatience and frustration from slow progress
881812 - educating people about new ideas, noted by Gary on 011210
881813 - citing work by Buckminster Fuller. ref SDS 89 R66K
881815 - ..
881816 - For example, the record on 950426 reports that Edward
881817 - Deming was impatient with students at George Washington
881818 - University because the nation's top bureaucrats and CEOs
881819 - were slow to grasp that better management and productivity
881820 - require better quality, i.e., fewer mistakes, ref SDS 13
881821 - 9530, leading to a scenario that describes "exasperation"
881822 - from the story about the Genie in the Bottle. ref SDS 13
881823 - 1335
881825 - ..
881826 - Deming could be forgiven some exasperation given Drucker's
881827 - support for "quality" as the driving force of knowledge
881828 - work, reviewed on 931130, ref SDS 8 3416, and Drucker is
881829 - the leading expert that CEOs claim to follow.
881831 - ..
881832 - As Gary and others gain experience using SDS, there will be
881833 - a broader base of knowledge about features and functions
881834 - that resolves some frustrations all around.
881837 - ..
881838 - Gary describes ideas for gathering SDS design requirements...
881840 - 5. ...because a tool is misused, or people misunderstand it, or
881841 - they don't know why SDS should be of interest to them is *no
881842 - reason* to assume that there is nothing to be learned by
881843 - looking at the tools people do adopt, what they use about them
881844 - and what they don't. Since market research and other notions
881845 - such as usability studies are of little or no use, any
881846 - improvements and advancements that we make in something like
881847 - SDS will come about because we are able to define what we
881848 - intend for the tool to allow us to do, and pay attention to
881849 - things that have proven to make things easier even if we don't
881850 - use them in the same way. ref DRT 2 RT3K
881852 - ..
881853 - Human centered design, empathic design and similar methods
881854 - use an anthropological approach to study the character of
881855 - work, including tools people use in order to identify
881856 - useful improvement, reviewed on 990527 in reading Clay
881857 - Christensen's book on Disruptive Technology. ref SDS 32
881858 - 6633 This method has been use for designing SDS, as
881859 - reported on 010924. ref SDS 82 NK4J
881861 - ..
881862 - Gary explains importance of learning from others...
881864 - 6. Your approach to "purple numbers" is a perfect example. Purple
881865 - numbers had several goals in mind, one of which was that links
881866 - could be constructed by hand, which meant that the numbers had
881867 - to be visible. You rejected this idea for SDS and came up with
881868 - an approach that allows the record to be indexed in the HTML in
881869 - a way that is unobtrusive, aids in the positioning when
881870 - following a link, and makes it far easier for people who are
881871 - interested to reference the record without running SDS to do
881872 - it.
881874 - [...see below for more explicit links and granular
881875 - addressability. ref SDS 0 QR9O
881877 - ..
881878 - 7. The fact that purple numbers alone are an incomplete solution
881879 - doesn't mean that they wouldn't dramatically improve the
881880 - usefulness of the email archive - I tried to reference some of
881881 - the OHS-DEV emails in this reply, but it got to be too hard to
881882 - bother with. The addition of some of the basic ideas behind
881883 - purple numbers to the operation of SDS has been very valuable.
881885 - ..
881886 - 8. When I originally commented on POIMS, I didn't link to the
881887 - record as it was just too difficult. The latest trip through
881888 - the document resulted in extracted information and commentaries
881889 - that are fully linked back to the record, and that is possible
881890 - only because of your implementation of purple numbers in the
881891 - SDS record.
881893 - On 020325 Gary comments favorably on improvements to SDS
881894 - for using explicit links. ref SDS A6 0001
881896 - ..
881897 - 9. If the addition of a part of a concept such as purple numbers,
881898 - even in a way far different than was intended, can improve SDS
881899 - as much as it did after the years of effort you put into it,
881900 - looking at other things that have proven useful in other tools
881901 - is not misplaced.
881903 - Gary makes a good point that incorporating useful methods
881904 - that have been developed for other tools can improve SDS,
881905 - also, called out in his first letter today, per above.
881906 - ref SDS 0 K95I
881908 - ..
881909 - Productivity for management and other forms of knowledge
881910 - work requires integrating a critical mass of tasks, as
881911 - explained in the record on 010705. ref SDS 73 Q26P
881913 - ..
881914 - We have been blessed by being enlightened rather than bound
881915 - by what others have done, since according to Dave Snowden
881916 - at IBM, other KM efforts have all failed, reported on
881917 - 020608. ref SDS C5 0001 Focusing on usefulness rather than
881918 - following market leaders has yielded discovery of a tool
881919 - set that is successful, as explained in POIMS, ref OF 1
881920 - 2688, and reported on 010907. ref SDS 77 0P8P On 010924
881921 - Morris commented favorably on the design methodology that
881922 - has led to development of SDS. ref SDS 82 NK4J
881924 - ..
881925 - Our current objective is to formalize this design in an
881926 - SRS, which begins with understanding the baseline of how
881927 - SDS works now, as discussed with Gary on 020614.
881928 - ref SDS C8 YM6J
Outline Hierarchial Structure Organizes Information, Gary
Outlining Hierarchial Structure Not Supported Wordprocessing, 001222,
Editor Text Better than Wordprocessing for Executives to Strucutre An
950601 - ..
950602 - Outlining, Flexible Structure Critical Part of Knowledge Space
950605 - 10. Consider something like the instant outlining that Dave
950606 - Weiner built (as reported by Jon Udell
950608 - http://www.oreillynet.com/lpt/a//webservices/2002/04/01/outlining.html )
950610 - ...and in several messages on the OHS-DEV group.
950612 - ..
950613 - I would never suggest that SDS should do this just because it
950614 - sounds neat. However the basic notion of being able to share
950615 - different parts of a record with different specific individuals
950616 - for purposes of collaboration is an idea that should not be
950617 - discarded just because it originated in a technology which is
950618 - otherwise not of interest. ref DRT 2 PPUU
950620 - ..
950621 - Support for flexible outlining is an important part of SDS
950622 - design for sharing different parts of the record with
950623 - different people under a concept of flexible structure for
950624 - applying Knowledge Space, explained in POIMS. ref OF 1 M17I
950626 - ..
950627 - SDS design supports outlining critical to augmenting
950628 - intelligence, but is flexible, so that people are not bound
950629 - by rigid structures that inhibit creativity and slow the
950630 - work. ref OF 1 1261 and ref OF 1 M17I
ROI Cost Savings Information to Develop ROI Calculation by Mark Clare
People Can Use Good Management if there is Enough Desire and Willpowe
Intelligence Context Creativity Innovation Enlightenment Knowledge Wi
Save Time Money Avoid Mistakes Context Management Knowledge Space Org
ROI 10:1 Saving Time Money People Want Benefits Working Intelligently
Benefits Self-evident Utopia SDS Makes Everything Available When Need
A40901 - ..
A40902 - Intelligence Benefits ROI 10:1 People Want
A40903 - ROI 10:1 People Want Benefits of Working Intelligently
A40904 - People Want Benefits of Working Intelligently, ROI 10:1
A40907 - 11. There is another major aspect of any tool, and SDS more so than
A40908 - most, that I keep stressing from my experience - people need to
A40909 - want the benefits that the proper use of the tool and
A40910 - associated techniques could provide. ref DRT 2 MG3N
A40912 - ROI of 10:1 using SDS creates desire to use good management
A40913 - by working "intelligently," reported on 971008. ref SDS 25
A40914 - 5775
A40916 - ..
A40917 - [...below, desire, "want" and consequent demand for SDS is
A40918 - discussed in relation to Gary's view that attitudes must
A40919 - change in order for people to use good management practice.
A40920 - ref SDS 0 MU6H
A40922 - ..
A40923 - Gary notes that...
A40925 - 12. The steps for using SDS are the correct ones for doing serious
A40926 - work in thinking about an area or attempting to manage it. The
A40927 - next trick is to get people to see any value in doing that.
A40928 - ref DRT 2 PRSY
A40930 - On 010425 Morris reported that using SDS explained in the
A40931 - Typical Day Scenario is a utopia compared to other methods
A40932 - people are already using. ref SDS 66 EP7F
A40934 - ..
A40935 - 13. In the environment where I work, for example at Aerospace company on the
A40936 - International Space Station project, there is no interest in
A40937 - doing anything at all that you and I would call "good
A40938 - management".
A40940 - Good management is explained in POIMS. ref OF 1 1X6G
A40942 - ..
A40943 - [...below, desire, "want" and consequent demand for SDS
A40944 - is discussed in relation to Gary's view that attitudes
A40945 - must change in order for people to use good management
A40946 - practice. ref SDS 0 MU6H
A40948 - ..
A40949 - [On 030830 Gary reports progress on changing the culture
A40950 - at Aerospace company to care about good management by enabling
A40951 - people to experience good management without making any
A40952 - effort; changing the culture of organizations to care
A40953 - about good management is an important subject due to
A40954 - attention by the popular media in recommendations for
A40955 - NASA to change the culture. ref SDS E1 PPWS
A40958 - ..
A40959 - Gary continues...
A40961 - 14. Some of this is due to ignorance, some due to perceived lack of
A40962 - time, and some of it is simply because the sloppy way things
A40963 - are handled suits management purposes very well. ref DRT 2 MQ4S
A40965 - ..
A40966 - ROI of 10:1 using SDS to work intelligently creates desire
A40967 - to use good management for improving productivity, earnings
A40968 - and stock prices, reported on 971008. ref SDS 25 5775
A40970 - ..
A40971 - On 020415 Jerry Nord reported ROI for using SDS to support
A40972 - Com Metrics at CSG is $40K per day. ref SDS B1 EY3L Jerry
A40973 - asked his boss about using SDS to realize these savings.
A40974 - The boss seemed to accept that losses occur, but was
A40975 - discouraged about ability to improve. Peter Drucker notes
A40976 - people have given up trying to improve communication,
A40977 - reported on 931130. ref SDS 9 3851 As a result the boss
A40978 - did not believe SDS could succeed where everyone eles has
A40979 - failed, and so refused permission for Jerry to try for
A40980 - these savings. ref SDS B1 5N3M This record indicates that
A40981 - the marketing challenge is to overcome ignorance, fear and
A40982 - denial by developing more evidence showing opportunity for
A40983 - saving time and money by working intelligently.
A40985 - ..
A40986 - Gary is working on calculaing ROI potential on the ISS
A40987 - project, as shown in the letter, ref DIP 7 B26H, which was
A40988 - submitted on 020531, ref SDS C1 0001, and discussed with
A40989 - Gary on 020604. ref SDS C3 FL5K This information will
A40990 - provide data for analysis by Mark Clare at Kanisa to
A40991 - strengthen understanding about the benefits of working
A40992 - intelligently, and thereby overcome ignorance noted by Gary
A40993 - in his letter today.
A40995 - [...below need to specify good management is only way to
A40996 - overcome conflict between organizational need for a good
A40997 - record of organizational memory, and personal fear of
A40998 - accountability. ref SDS 0 FD5F
Bad Management Attractive Ignorance Laziness Fools Gold Att ctive Fa
Cost Plus Contracts Payment Based on Spending Not Saving Money No Inc
Bad Management No Alignment Communication Biggest Risk Enterprise Mea
Bad Management Aerospace company Case Study Developing Requirements to t Work
Requirements Documents Outdated Never Catch Up to Actual Work SRS Wor
Aerospace company Behind Schedule Scrambling Like Mad Bad Management Ca es Dela
Good Management Specify Contract Requirements Protect Value at Risk B
Aerospace company Case Study Bad Management Developing Requirements to t Work
Fail Perform Software Requirements Specification (SRS) Software Testi
Ignore Denial Bad Management Cover-up Rather than Improve Aerospace com ny Lega
Cost Savings Not Incentive Use SDS Improve Management Because Rewards
B41401 - ..
B41402 - SDS Can Help Manage Government Contracts
B41403 - Cost Plus Contracts Reduce Incentive to Work Intelligently
B41405 - 15. We are on a "cost plus" contract, and we are the most likely
B41406 - candidates for the follow-on sustaining and maintenance
B41407 - contracts. Therefore, the self-interest of the corporation is
B41408 - to make the effort last as long and cost as much as possible,
B41409 - while producing something that no other group can be expected
B41410 - to handle. As difficult as it is to credit, the management and
B41411 - the organization has next to no interest in producing
B41412 - requirements documents that are any better than is necessary
B41413 - for them to get paid for the work and to be able to continue
B41414 - doing more of the same. ref DRT 2 M14Y
B41416 - ..
B41417 - 15. I have repeatedly demonstrated problems with the documents, and
B41418 - with the processes used to create them and have been ignored at
B41419 - every turn. I have actually been told that getting the
B41420 - documents right is not a priority, but getting them done is.
B41421 - Don't ask me how they can be considered *done* if they are not
B41422 - *right* - I have no idea, but that is the fact, none-the-less.
B41423 - ref DRT 2 PQRW
B41425 - ..
B41426 - [On 020820 Murray Altheim says accurate communication not
B41427 - a high priority. ref SDS D6 V66I
B41429 - ..
B41430 - Gary has commented previously on opportunity to improve
B41431 - productivity and earnings on the ISS project being performed
B41432 - by Aerospace company....
B41434 - 011006 ISS project "fouled up"....... ref SDS 85 O99K
B41435 - 011214 not ready to improve.......... ref SDS 90 WH6O
B41436 - 020315 no organizational memory...... ref SDS A3 QH3V
B41437 - 020522 legal exposure................ ref SDS B7 528I
B41438 - 020522 mismatch with requirements.... ref SDS B7 T29G
B41441 - ..
B41442 - Gary asks....
B41444 - 16. Did Stuart complete the review mentioned in the record on
B41445 - 020415? ref SDS B2 5Q4L
B41447 - Gary refers to Stuart's consideration for reviewing the
B41448 - Scope of Services for Com Metrics.
B41450 - ..
B41451 - On 020604 Stuart has not had time to perform this review,
B41452 - ref SDS C2 LW4H, but has looked at the analysis of FAR in
B41453 - the record on 020504. ref SDS C2 CX9L
B41455 - ..
B41456 - Gary comments that...
B41458 - 17. I absolutely agree that SDS could help manage government
B41459 - contracts. ref DRT 2 SJ9N
B41461 - The eight (8) steps for using SDS shown in the record on
B41462 - 001219, ref SDS 56 4W4L, are indeed the correct ones for doing
B41463 - serious work in thinking and management. ref DRT 2 PRSY
B41465 - ..
B41466 - Gary comments on SDS to improve implementation of FAR
B41467 - requirements reviewed on 020504, ref SDS B4 IY4I, for
B41468 - contract management, per above. ref SDS 0 9M8U
B41470 - ..
B41471 - Today, Gary confirms his letter on 020315 that SDS improves
B41472 - management. ref SDS A3 UN7K
B41474 - ..
B41475 - On 011006 explained how SDS improves productivity of large
B41476 - projects and big organizations. ref SDS 85 W56K and
B41477 - ref SDS 85 EL6J
B41479 - ..
B41480 - Gary's comments align with Morris Jones reporting on 010425
B41481 - that using SDS is a utopia compared to using other programs
B41482 - people like. ref SDS 66 EP7F On 010916 Eric Armstrong
B41483 - related that SDS has amazing ability to enable people to
B41484 - find everything with mechanisms that obviously work,
B41485 - ref SDS 80 0001, but other programs that people like can't
B41486 - find anything. ref SDS 81 KA6H
B41490 - ..
B41491 - Good Management Must be Specified to Empower Saving Time Money
B41493 - Gary continues...
B41495 - 18. Much of the problem, however, lies in the way contracts are
B41496 - structured. So long as getting the work correct is not a
B41497 - defining part of the contract, nothing much else matters.
B41498 - ref DRT 2 MK9F
B41500 - ..
B41501 - 19. The challenge of marketing SDS is helping people to see value
B41502 - in using the eight (8) steps shown on 001219 for investing
B41503 - intellectual capital to save time and money, when the price of
B41504 - good management must is paid month to month, but the costs of
B41505 - bad management are deferred months and years into the future.
B41506 - ref DRT 2 PRSY
B41508 - ..
B41509 - Customer attitude that causes resistance to using good
B41510 - management was reviewed on 011006, ref SDS 85 KX7O, and
B41511 - again recently on 020522. ref SDS B7 FL5H
B41513 - ..
B41514 - Gary's letter on 011210 says there is a lag of 50 years in
B41515 - markets buying things that are productive, because people
B41516 - hope to get by using tools they like and are familiar using,
B41517 - ref SDS 89 R66K Fear of having to learn something new, and
B41518 - fear of accountability (i.e., laziness and safety) prevent
B41519 - people from acting in the interest of the organization, as
B41520 - explained in POIMS. ref OF 1 4079 and ref OF 1 HW3O
B41522 - ..
B41523 - Resolving conflict between needs of the organization for
B41524 - accountability and fear of accountability by individuals was
B41525 - proposed on 960105 by Max Blodgett calling for good
B41526 - management must be specified in order to empower people to
B41527 - save time and money that yields ROI of 10:1, per above,
B41528 - ref SDS 0 MG3N, by avoiding short-term appeal of bad
B41529 - management. ref SDS 18 1008
B41531 - ..
B41532 - FAR has a lot of requirements for good management, but does
B41533 - not specify Com Metrics that assigns someone to align daily
B41534 - communication, as shown on 020504. ref SDS B4 IY4I
Organization in Hierarchy Prevents Paperwork Never Catches to Real
Subjects Supported by Hierarchical Outline Structure
Topic Maps Dialog Maps Ontology Methods Can be Applied by to Aid SDS
Refractoring Attachment Sound Like Alignment Feedback and Follow Up
Refractoring Organize Chronology Hierarchical Subjects, 001222, Gary J
Topics Classification Subjects Ontology Knowledge Organize Representa
Organize Information, Subjects, Ontology, Taxonomy, Expistomology
Purple Numbers are Redundant Links to Aid Addressability Can Also be
Purple Numbers Redundant Links in SDS Improve Communication Collabora
Redundant Links SDS Improves Communication Collaboration Productivity
BH1301 - ..
BH1302 - Refractoring Organizes Record to Improve Meaning Context
BH1303 - Organization Aids Context and Meaning Critical to Intelligence
BH1304 - Intelligence Requires Organization to Aid Context and Meaning
BH1305 - Topic Maps Ontologies Dialog Mapping Can Help SDS Refractoring
BH1307 - Gary says....
BH1309 - 20. Clearly the use of organic structure is important for any
BH1310 - approach that attempts to do anything with information that
BH1311 - people wish to organize. ref DRT 2 YK9K
BH1313 - ..
BH1314 - 21. Topic Maps and Ontologies are examples of areas of work that I
BH1315 - don't think that SDS should take over as a methodology, but
BH1316 - neither should it ignore what has been discovered in these
BH1317 - areas that is of interest. Just because Topic Maps are
BH1318 - currently dealt with mostly in XML doesn't mean that there
BH1319 - aren't useful ideas to be extracted for allowing people to
BH1320 - manipulate organic structure in more ways than we now support.
BH1321 - ref DRT 2 4L9O
BH1323 - ..
BH1324 - Gary comments on challenge of organizing the record per
BH1325 - above. ref SDS 0 9M8U
BH1327 - ..
BH1328 - 22. I agree. I look at this sort of thing in much the same way as
BH1329 - work that has been done for programming in what are called
BH1330 - "refactoring browsers". ref DRT 2 PQYX
BH1332 - Gary concurs that experts and consultants can provide
BH1333 - organic structures for particular fields, per above.
BH1334 - ref SDS 0 I29H
BH1336 - [...in another record Gary asks about scope of Com
BH1337 - Manager role. ref SDS D0 PF8O
BH1339 - ..
BH1340 - 23. A refactoring browser is an enhancement to a source code editor
BH1341 - that makes it easy to collect and reorganize code so that it is
BH1342 - better structured than the structure that "just grew". The tool
BH1343 - supports the use of specific transformations that preserve code
BH1344 - meaning while modifying its structure. ref DRT 2 QSQS
BH1346 - On 001222 Gary explained that "refactoring" is the term in
BH1347 - Object Oriented design to refer to the necessity for
BH1348 - reorganizing class and other code structures as a project
BH1349 - progresses and better abstractions are discovered.
BH1350 - ref SDS 57 I53M
BH1352 - ..
BH1353 - On 011222, a year later he discussed refractoring in
BH1354 - connection with decay of memory as a function of time, which
BH1355 - is avoided using SDS features for alignment and feedback.
BH1356 - ref SDS 91 YR9K
SDS New Way of Working Using Eight (8) Steps to Implement SDS Plan P
BL0401 - ..
BL0402 - Explicit Links Better Name for Purple Numbers
BL0403 - Addressability Improved by Explicit/Redundant Links
BL0406 - 24. This [granular addressability] is the sort of relationship that
BL0407 - I see as valuable to a user of SDS. This would allow saving
BL0408 - some incoming record (document, email, proposal, etc) in an
BL0409 - addressable form (similar in intent to "purple numbers") and
BL0410 - then easily add commentary to various SDS records (threads,
BL0411 - whatever) that provide links into the document tying it to the
BL0412 - organic structure within SDS. This is an attempt to get at the
BL0413 - meaning contained within documents that weren't well organized
BL0414 - or didn't take the record into account. ref DRT 2 M23V
BL0416 - ..
BL0417 - "Purple" numbers could be green, black, red, brown, pink,
BL0418 - anything, but does not convey any hint of purpose or
BL0419 - functionality for categorization.
BL0421 - ..
BL0422 - Redundant links support granular addressability by making
BL0423 - anchors explicit, also discussed by Gary above, ref SDS 0
BL0424 - 03EU, which means visible and easily copied for reference,
BL0425 - noted in Gary's letter on 020325. ref SDS A6 CQ5O
BL0426 - Therefore, "redundant" or "explicit" links seems like a
BL0427 - more useful description that color.
BL0429 - ..
BL0430 - SDS Saves Time and Money by Adding Intelligence to Information
BL0432 - ..
BL0433 - Meaning Strengthened by Triangulation of 8 Steps Using SDS
BL0434 - 8 Steps Triangulate Meaning to Refine Accuracy of Knowledge
BL0436 - Gary makes a good point about meaning, and notes that the
BL0437 - eight (8) steps for using SDS shown in the record on
BL0438 - 001219, ref SDS 56 4W4L, are effective for thinking and
BL0439 - managing, per above. ref SDS 0 QK7H He might comment on
BL0440 - how SDS accomplishes the objectives for KM described here
BL0441 - and in his first letter, per above? ref SDS 0 MM3G
BL0443 - [On 020714 Gary asked for feedback on how SDS supports
BL0444 - email now. ref SDS D1 MM3G
BL0446 - ..
BL0447 - Gio Wiederhold's project at Stanford reported on 940603 an
BL0448 - architecture for KM to accomplish SDS features, like those
BL0449 - Gary raises today. ref SDS 10 PQPS
BL0451 - ..
BL0452 - On 000518 Mary Keeler gave a presentation at SRI on ideas
BL0453 - from semiotics developed by Charles Peircy that explained
BL0454 - how to refine meaning and knowledge. ref SDS 42 O43M
BL0456 - ..
BL0457 - SDS is designed to help people expand understanding based
BL0458 - on a broader range of "meaning" than was contemplated by
BL0459 - the writer, which strengthens creativity and management.
BL0460 - This aids productivity and earnings by saving time from
BL0461 - investing time for adding intelligence to information using
BL0462 - deliberative analysis, explained in POIMS under a practice
BL0463 - of triangulation. ref OF 1 16EF
BL0465 - ..
BL0466 - For example, Gary's letters today have been saved in
BL0467 - Knowledge Space, explained in POIMS, ref OF 1 034J; then
BL0468 - segmented and organized based on objectives for SDS
BL0469 - development, by adding about 150 subjects that facilitate
BL0470 - retrieval and expand span of attention. Analysis and links
BL0471 - were added to understand correlations, implications and
BL0472 - nuance in relation to the context of prior work. Time
BL0473 - invested to expand understanding discloses questions and
BL0474 - action items that guide performance of subsequent work.
BL0475 - This work product was placed in an environment where Gary
BL0476 - and others can obtain easy access to discover what was done
BL0477 - as a result of work he performed. He can offer corrections
BL0478 - and additions that aid getting things done correctly, on
BL0479 - time and within budget. This record then becomes input for
BL0480 - further work, as explained in POIMS. ref OF 1 6649
Email Urges Response Rather Than Invest Time to Understand Convert In
Bad Management Fools Gold Attractive Fast Easy No Accountability Good
Email Attractive Overwhelming Tendency Use Bad Management Creates Dem
Email Killer App Grows Demand SDS Avoid Meaning Drift, Pat Lincoln
C60701 - ..
C60702 - Market Research Requires Skill to Identify Added Value
C60705 - Fax and Email Create Powerful Enabling Forces for Using SDS
C60706 - Email Enabling Forces for Using SDS to Avoid Continual Bumbling
C60708 - Gary says...
C60710 - 25. Clearly the approach of anything, market research specifically
C60711 - included, of asking people whether they would use a tool that
C60712 - facilitates there use of procedures and concepts of which they
C60713 - are ignorant is foolish. When the FAX machine was first
C60714 - introduced by FedEx, nobody could understand why they should
C60715 - want to send a letter faster then overnight, and the idea never
C60716 - took root. Once people found that they had reason to send
C60717 - letters faster than overnight, FAX machines showed up
C60718 - everywhere and soon you couldn't be in business if you didn't
C60719 - have them. ref DRT 2 0328
C60721 - ..
C60722 - Gary comments on challenge of market research to obtain data
C60723 - that guides designing products and services for improving
C60724 - productivity and earnings, rather than be swayed by
C60725 - ignorance, fear and denial. per above. ref SDS 0 9M61
C60727 - ..
C60728 - Fax, email and weblogs are enabling forces that grow demand
C60729 - for SDS, discussed with Doug Engelbart on 011120,
C60730 - ref SDS 87 H67I, because these methods have an overwhelming
C60731 - appeal to use bad management by speeding information to
C60732 - people before adding intelligence that creates knowledge of
C60733 - cause and effect. This causes endless mistakes, commonly
C60734 - called "bumbling," noticed by Henry Kissinger, reported on
C60735 - 940609. ref SDS 11 4238 NWO explains that a new world order
C60736 - of faster information enabled by fax and email overwhelm
C60737 - human span of attention with information overload that
C60738 - causes continual mistakes. ref OF 3 1675
C60740 - ..
C60741 - Background showing email and weblogs are enabling forces
C60742 - that grows market demand for SDS to add intelligence that
C60743 - makes managment productive has been reviewed previously
C60744 - on....
C60746 - 1. Mike Poremba weblogs create
C60747 - skills, interest in working
C60748 - intelligently.................. 020522, ref SDS B6 01TT
C60750 - ..
C60751 - 2. Peter Jones email killer app... 020327, ref SDS A9 0001
C60753 - ..
C60754 - 3. Eric Armstrong email paralyzes
C60755 - productivity................... 011003, ref SDS 83 EC5N
C60757 - ..
C60758 - 4. Eric Armstrong can't find
C60759 - anything using popular
C60760 - methods........................ 010916, ref SDS 81 KA6H
C60762 - ..
C60763 - 5. Jack Park laziness makes email
C60764 - attractive..................... 010908, ref SDS 78 L27L
C60766 - ..
C60767 - 6. Jeff Conklin email fails to
C60768 - help organizational memory..... 010420, ref SDS 65 087F
C60770 - ..
C60771 - 7. Gary explains email
C60772 - limitations.................... 010408, ref SDS 63 9H8H
Faster Better Cheaper Organize Information
Boy Scout Analogy Napsack Technology Reduces Diligence Required to Be
Attitude Positive from Success and Confidence Success is Achievable w
Attitude Emotional Resistance Com Metrics Needs Culture of Knowledge
Boy Scout Knapsack Analogy Shows Technology Enables More People to Use
Experience Organizational Memory Conflicts Common Sense Culture Resist
Bad Management Attractive Analysis Writing Fear Don't Know What to Wr
Johnson, Gary Reports SDS Explicit Links Empower People to Adopt Good
Diligence Aided by Technology Reduces Cognitive Overhead so Good Mana
Amazing Memory Educates Inspires SDS Technology Changes Attitudes Goo
Technology Changes Attitudes People Would Use SDS for Adding Links to
Attitudes Change People Will Invest Time for Good Management When It
D71501 - ..
D71502 - Technology that Makes Good Management Fast and Easy Changes Attitudes
D71505 - Attitudes Change when Technology Makes Good Management Fast Easy
D71506 - SDS Changes Attitudes on Using Audit Trail for Good Management
D71507 - Good Management Demand Grows When Technology Changes Attitudes
D71509 - Gary explains....
D71511 - 26. Your approach to "purple numbers" is a perfect example. Purple
D71512 - numbers had several goals in mind, one of which was that links
D71513 - could be constructed by hand, which meant that the numbers had
D71514 - to be visible. You rejected this idea for SDS and came up with
D71515 - an approach that allows the record to be indexed in the HTML in
D71516 - a way that is unobtrusive, aids in the positioning when
D71517 - following a link, and makes it far easier for people who are
D71518 - interested to reference the record without running SDS to do
D71519 - it. ref DRT 2 03EU
D71521 - ..
D71522 - Explicit or redundant links explain addressability better
D71523 - than "Purple Numbers" per above. ref SDS 0 M23V
D71525 - ..
D71526 - [On 021013 improve SDS to make good management faster
D71527 - and easier for document management. ref SDS D7 2P6H
D71530 - ..
D71531 - Anytime, Anywhere Intelligence is Fast, Easy with SDS
D71532 - Connections for Intelligence Hard to Create Without SDS
D71533 - SDS Improves Productivity, Strengthened by Adding Explicit Links
D71534 - Explicit Links Change Attitudes about Using Good Management
D71536 - Gary continues...
D71538 - 27. The fact that purple numbers alone are an incomplete solution
D71539 - doesn't mean that they wouldn't dramatically improve the
D71540 - usefulness of the email archive - I tried to reference some of
D71541 - the OHS-DEV emails in this reply, but it got to be too hard to
D71542 - bother with. The addition of some of the basic ideas behind
D71543 - purple numbers to the operation of SDS has been very valuable.
D71544 - ref DRT 2 03GT
D71546 - ..
D71547 - Attitudes of laziness that avoids diligence, reported on
D71548 - 010908, ref SDS 78 YF5O, and fear of accountability, resist
D71549 - improving management as "overkill," reported on 890324.
D71550 - ref SDS 1 WR9K Technology that makes good management fast
D71551 - and easy changes these attitudes by empowering people to use
D71552 - good management with less time and effort. Explicit links
D71553 - that take less time and effort to produce a connected record
D71554 - for saving time and money, helps overcome the tendency to
D71555 - use bad management by relying on technology people like,
D71556 - rather than use what is needed for the job. The excuse of
D71557 - omitting connetions in order to expedite is eliminated,
D71558 - because people can create links in only a few seconds. On
D71559 - 011003 Eric Armstrong reported poor productivity when people
D71560 - use technology they like, because they already know how to
D71561 - use it, for example Microsoft Word, Outlook, Powerpoint, but
D71562 - is not productive. ref SDS 83 EC5N
D71564 - [On 021013 improve SDS to make good management faster
D71565 - and easier for document management. ref SDS D7 2P6H
D71567 - ..
D71568 - Gary's report today confirms his letter on 020325 that SDS
D71569 - aids productivity by enabling anytime, anywhere intelligence
D71570 - for using good management consistently, because SDS makes
D71571 - linking fast and easy, ref SDS A6 0001, as explained on the
D71572 - Welch web site....
D71574 - http://www.welchco.com/
D71576 - ....and reported by Eric Armstrong on 010916. ref SDS 80
D71577 - 0001
D71579 - ..
D71580 - Gary's review of linking, complements the report on 000709
D71581 - by Bill DeHart saying that organization of information in
D71582 - SDS makes understanding faster and easier than using other
D71583 - programs that people like. ref SDS 44 1029 In the past few
D71584 - years others commented favorably on the new way of working
D71585 - using eight (8) steps to improve productivity that is
D71586 - enabled by SDS, as shown in the record on 001219,
D71587 - ref SDS 56 4W4L, and provides self-evident benefits, shown
D71588 - on 010907. ref SDS 77 KX3L The most recent example is Eric
D71589 - Armstrong's letter on 020530, saying people would use good
D71590 - management, if SDS becomes available. ref SDS C0 RK5M Gary
D71591 - adds to this evidence showing that technology can overcome
D71592 - attitudes that resist good management.
D71594 - ..
D71595 - Gary's discovery can be leveraged by spreading the good news
D71596 - to others at.....
D71598 - 1. Microsoft hopes to improve
D71599 - productivity in 5 years........ 010510, ref SDS 69 8Y8H
D71601 - ..
D71602 - 2. IBM KM has failed, trying to
D71603 - launch new generation.......... 020608, ref SDS C5 ZN6I
D71605 - ..
D71606 - 3. Oracle needs killer app........ 970222, ref SDS 23 3967
D71608 - ..
D71609 - 4. LANL trying to create KM....... 010126, ref SDS 60 0001
D71611 - ..
D71612 - 5. Lenat explains alphabet makes
D71613 - people superhuman ............. 010622, ref SDS 72 N668
D71615 - ..
D71616 - 6. Conklin, Jeff needs help with
D71617 - a seminar on KM................ 020310, ref SDS A1 0001
D71619 - ..
D71620 - 7. DARPA given up on KM........... 010426, ref SDS 68 657O
D71622 - ..
D71623 - 8. Aerospace company difficulty aligning
D71624 - work with requirements......... 020522, ref SDS B7 T29G
D71626 - ..
D71627 - 9. DOD unable to implement
D71628 - regulations that require
D71629 - good management (FAR).......... 020504, ref SDS B4 IY4I
D71631 - ..
D71632 - 10. DCMA trying to use legacy
D71633 - Microsoft technology to
D71634 - save time and money............ 020107, ref SDS 93 LQ5K
D71636 - ..
D71637 - 11. Kanisa wants to calculate
D71638 - ROI of good management based
D71639 - on avoiding having to pay
D71640 - the price of bad management.... 020607, ref SDS C4 0001
D71642 - ..
D71643 - 12. SRI considering KM to
D71644 - improve management for
D71645 - saving time and money.......... 010122, ref SDS 59 458J
D71647 - ..
D71648 - 13. Enron needs fast, easy
D71649 - method to create audit trail
D71650 - for working intelligently...... 020204, ref SDS 97 EX5O
D71652 - ..
D71653 - ....etc., could help people trying to improve productivity,
D71654 - earnings and stock prices. These people do not have the
D71655 - ability to work intelligently, and so could benefit from
D71656 - learning about KM.
D71658 - ..
D71659 - Gary explains how technology changes attitudes about using good
D71660 - management....
D71662 - 28. When I originally commented on POIMS, I didn't link to the
D71663 - record as it was just too difficult. The latest trip through
D71664 - the document resulted in extracted information and commentaries
D71665 - that are fully linked back to the record, and that is possible
D71666 - only because of your implementation of purple numbers in the
D71667 - SDS record. ref DRT 2 8V5O
D71669 - ..
D71670 - This reflects Gary's point reviewed above, ref SDS 0 MG3N,
D71671 - and analysis showing that attitudes change about using good
D71672 - managmeent when technology reduces the level of effort,
D71673 - because more people can experience benefits, which then
D71674 - drives demand. ref SDS 0 TL7G The next step is to spread
D71675 - the word wide as the waters by writing and demonstrating
D71676 - these benefits to others in email and professional writing
D71677 - and speaking, as planned on 011210.
D71679 - [On 030131 letter from PG&E rep demonstrates opportunity
D71680 - for technology to change attitudes about using good
D71681 - management. ref SDS D9 1E7F
D71683 - ..
D71684 - [On 030316 Gary reports Eric Armstrong using
D71685 - links in email like Rod does; indicating attitudes change
D71686 - when technology makes good management fast and easy.
D71687 - ref SDS E0 Q25K
D71689 - ..
D71690 - On 020106 analysis showed that it took about 10 seconds to
D71691 - create a link using anchors in SDS work product, ref SDS 92
D71692 - YO5J Gary's letter, also, on 020106 said this takes too
D71693 - much time, ref SDS 92 W69L; Gary explained "purple numbers"
D71694 - encourage people to use addressability. Doug Engelbart
D71695 - demonstrated purple numbers in a letter on 001025 asking for
D71696 - comments on an OHS Launch Plan, ref SDS 50 00VU, however,
D71697 - Doug later reported on 001027 that nobody submitted comments
D71698 - linked to the purple numbers in the OHS Launch Plan except
D71699 - Rod, using SDS, which doesn't need purple numbers.
D71700 - ref SDS 51 0001
D71702 - ..
D71703 - Gary's experience failing to create a connected record
D71704 - because making connections takes too much time without
D71705 - explicit links, aligns with Grant Bowman's report on 001126.
D71706 - ref SDS 52 B15I
D71708 - ..
D71709 - On 020320 explicit links were added to SDS records on the
D71710 - Internet. ref SDS A5 0001
D71712 - ..
D71713 - Gary's report today, that explicit links in SDS records on
D71714 - the Internet empower people to discover benefits of working
D71715 - intelligently by understanding cause and effect, shows that
D71716 - desire for good management is created when people experience
D71717 - benefits of a connected record, per above explaining that
D71718 - technology improves attitudes about improving management.
D71719 - ref SDS 0 TL7G This new evidence supports recent history of
D71720 - people asking about SDS after encountering work product on
D71721 - the Internet, reported on 010907. ref SDS 77 0P8P Gary's
D71722 - report that working intelligently is too hard and so seems
D71723 - out of reach, using technology and skills everybody likes,
D71724 - ref SDS 0 03GT, explains why people resist changing from bad
D71725 - management that seems fast and easy to good management for
D71726 - saving time and money. Gary's report today shows resistance
D71727 - to good management is overcome by SDS explicit links leading
D71728 - people to change work practice by providing an audit trail
D71729 - for analysis, because SDS makes working intelligently fast
D71730 - and easy. ref SDS 0 MU6H When people discover performing
D71731 - requirements called out by FAR, reviewed 020504, ref SDS 97
D71732 - EX5O, and by standards published by PMI and ISO, reviewed on
D71733 - 950721, ref SDS 15 1740, is fast and easy, attitudes that
D71734 - resist good management change.
D71736 - [On 020726 encourage people to link the record for
D71737 - saving time and money. ref SDS D3 TV9K
D71739 - ..
D71740 - [On 020730 Intel empowers people to discover that good
D71741 - management saves time and money by paying to enter the
D71742 - record of organizational memory for the sales
D71743 - department. ref SDS D4 RS5N
D71745 - ..
D71746 - [On 021228 made good management faster and easier by
D71747 - reducing time to create intelligence on the Internet
D71748 - from 10 seconds to 1 second. ref SDS D8 WC9M
D71750 - ..
D71751 - This new evidence supports the Boy Scout knapsack analogy on
D71752 - 990816 that shows technology helps people do things they are
D71753 - not currently doing because the effort formerly seemed too
D71754 - hard and so was out of reach. ref SDS 34 2880 It aligns
D71755 - with Morris' report on 010425 that using SDS, as explained
D71756 - in the Typical Day Scenario, is a utopia compared to other
D71757 - methods people are already using. ref SDS 66 EP7F
D71759 - [On 020729 saving time and money using links make good
D71760 - management almost as fast and easy as bad management and
D71761 - so changes attitudes. ref SDS D3 TV9K
D71763 - ..
D71764 - [On 021013 improve SDS to make good management faster
D71765 - and easier for document management. ref SDS D7 2P6H
D71767 - ..
D71768 - Technology and a skilled Com Manager are enabling forces
D71769 - that strengthen culture for overcoming resistance to
D71770 - improvement by changing attitudes from just getting by with
D71771 - bad management, to using good management for saving time and
D71772 - money, reviewed previously on...
D71774 - ..
D71775 - 1. Tudor - executives won't pay
D71776 - for Com Metrics because good
D71777 - management is overkill......... 890324, ref SDS 1 LZ5F
D71778 - ..
D71779 - 2. Morris - executives won't
D71780 - improve........................ 890809, ref SDS 3 EB6K
D71781 - when they are not totally
D71782 - 100% convinced................. 890809, ref SDS 3 YM5N
D71783 - ..
D71784 - 3. Morris - SDS design requires
D71785 - commitment to improve listening
D71786 - for accurate understanding and
D71787 - timely follow up to save time
D71788 - and money that most executives
D71789 - don't care about............... 890809, ref SDS 3 2079
D71790 - ..
D71791 - 4. Morris - people fear losing
D71792 - investment of time learning
D71793 - Micorsoft programs that everyone
D71794 - says improves productivity, changing
D71795 - lifestyle, and defying cultural
D71796 - practices takes a lot of
D71797 - courage to save time
D71798 - and money...................... 890809, ref SDS 3 6139
D71799 - ..
D71800 - 5. Morris - good management is
D71801 - too complex, people don't have
D71802 - time to learn integrated tasks
D71803 - that save time and money....... 890809, ref SDS 3 6162
D71804 - ..
D71805 - 6. Morris - SDS new way of working
D71806 - intelligently conflicts with
D71807 - feel good management........... 911123, ref SDS 5 1331
D71808 - ..
D71809 - 7. Covey - improvement takes
D71810 - faith to use good management... 921205, ref SDS 7 8493
D71811 - ..
D71812 - 8. Drucker - people given up on
D71813 - communication, too hard
D71814 - to improve..................... 931130, ref SDS 9 3851
D71815 - ..
D71816 - 9. Conway - how to convert methods
D71817 - that are not common and make
D71818 - them accepted methods.......... 960612, ref SDS 19 1368
D71819 - ..
D71820 - 10. Grove - people want to work on
D71821 - familiar things in familiar
D71822 - ways........................... 980307, ref SDS 26 3740
D71823 - ..
D71824 - 11. Yuen - attitudes must change
D71825 - before people will try using
D71826 - good management................ 990505, ref SDS 30 4732
D71827 - ..
D71828 - 12. Morris - powerful cultural forces
D71829 - oppose improvement to use good
D71830 - management..................... 990527, ref SDS 32 1233
D71831 - ..
D71832 - 13. Engelbart - new way of working
D71833 - intelligently.................. 991222, ref SDS 36 3696
D71834 - ...resisted by culture of feel
D71835 - good management................ 991222, ref SDS 36 1U52
D71836 - ..
D71837 - 14. Conklin - people have limited
D71838 - ability to use organizational
D71839 - memory, fosters attitudes to
D71840 - get by with bad management..... 010420, ref SDS 65 IE4M
D71841 - ..
D71842 - 15. Park - laziness stops people
D71843 - from working intelligently..... 010908, ref SDS 78 YF5O
D71844 - ..
D71845 - 16. Nord - executives fear good
D71846 - management to save time and
D71847 - money is beyond reach.......... 020415, ref SDS B1 5N3M
D71848 - ..
D71849 - 17. Johnson - major cultural change
D71850 - before people will adopt good
D71851 - management..................... 020522, ref SDS B7 FL5H
D71852 - ..
D71853 - 18. OHS/DKR trying to accomplish
D71854 - connected record, but everyone
D71855 - refuses to make connections.... 020530, ref SDS C0 WK4H
D71856 - ..
D71857 - 19. Eric says people would link
D71858 - the record if they had SDS but
D71859 - no evidence of any links....... 020530, ref SDS C0 RK5M
D71861 - ..
D71862 - 20. Maloney, KM advocate fails to
D71863 - provide connected record using
D71864 - explicit links................. 020608, ref SDS C5 YL8I
D71865 - ..
D71866 - 21. Snowden, IBM expert on KM fails
D71867 - provide connected record using
D71868 - explicit links................. 020610, ref SDS C6 RWG5
D71869 - ..
D71870 - 22. Adding links to SDS explicit
D71871 - links demosntrate people are
D71872 - ready to transition to culture
D71873 - of knowledge................... 020723, ref SDS D2 6K5F
D71875 - ..
D71876 - 23. Munnecke, SAIC expert commenting
D71877 - on SDS Knowledge Space fails to
D71878 - provide connected record using
D71879 - explicit links................. 020726, ref SDS D3 TV9K
D71880 - ..
D71881 - 24. Swanstrom, KM advocate notifies
D71882 - of trends in KM but fails to
D71883 - provide connected record using
D71884 - explicit links................. 020812, ref SDS D5 TV9K
Webmail Killer App Improve Alphabet Technology Improves Government Bu
Business Model Explicit Links Make Good Management Attractive Grows M
New Market Business Potential
Feedback Shows Attractiveness of SDS Record on Web
Intelligence Fast Easy Fun Using SDS
Killer App Comm Collaboration Enterprise Knowledge Management Context
Marketing plan Architecture
DF1001 - ..
DF1002 - Business Model Good Management to Save Time and Money Fast and Easy
DF1004 - If Gary is correct, then getting more people to use SDS will
DF1005 - increase opportunity for a wider audience of customers to experience
DF1006 - self-evident benefits he describes today, ref SDS 0 MU6H This growing
DF1007 - body of experience will grow demand for SDS by changing attitudes
DF1008 - about getting by using bad management, as more people discover through
DF1009 - experience that good management is fast, easy, fun, as Gary relates
DF1010 - today, and that ROI on working intelligently is 10:1, per business
DF1011 - plan on 000802. ref SDS 45 2501
DF1013 - ..
DF1014 - This recursive formula inherently notifies a widening circle of people
DF1015 - about benefits of SDS, without incurring any appreciable cost, and
DF1016 - thereby grows demand for good management "wide as the waters" to solve
DF1017 - world problems like the environment, health care, national security,
DF1018 - fixing the car. going to the dentist, attending a meeting, making a
DF1019 - call, sending an email, etc. The current focus on requirements for
DF1020 - delivering a 4th generation of SDS will broaden appeal to mainstream
DF1021 - users less skilled and determined than early adopters who can use the
DF1022 - current version for the period ahead. Using technology as an
DF1023 - operating system for people and organizations enables transition from
DF1024 - information to a culture of knowledge that lifts the ability to think,
DF1025 - remember and communicate. A stronger foundation for knowledge work
DF1026 - means a stronger nation and an advancing civilization.
Distribution. . . . See "CONTACTS"