THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: August 12, 2002 09:14 AM Monday; Rod Welch

Ed Swanstrom submitted comments on trends in KM.

1...Summary/Objective
2...Snowden Presents Important Ideas on Knowledge Management
3...Knowledge Management Role Helpful Objective
4...Economics of KM ROI 10:1 Present Opportunity to Lift Civilization
5...Knowledge Management Invests Time to Add Intelligence to Information
............KM Experts Help Practitioners Keep Up on Research
....Global Knowledge Economics Council (GKEC) - KM Standards
......Knowledge Economics
......KM ANSI Standards
....IMII Knowledge Center KM Certification and KE Certification Program
6...Marketing and Sales Make Effective Use of Aaron's Talents
7...Substance on Distinguishing Information Technology from KM Helpful
8...Swanstrom No Longer With KMCI; CEO for Another Organization
9...Cultural Inertia Resists Creating Connected Record
10...Explicit Links Make Good Management Fast and Easy
11...Technology Reduces Diligence Required to Save Time and Money
12...History Resisting Links Shows Big Opportunity for Improvement


..............
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CONTACTS 
0201 - Knowledge Management Consortium, In
020101 - Mr. Edward C. Swanstrom; Founder, President and CEO
020103 - Board of Directors

SUBJECTS
Swanstrom, Ed, Founder, CEO
Swanstrom, Ed KMCI Encountered SDS Records on the Internet
Swanstrom, Ed KMCI Inquires About SDS and Com Metrics
Snowden, Dave Knowledge Management Ideas Are Defective
KM Trends Rod Welch Has Failed to Keep Up with Trends in KM
New Work Professional Role Knowledge Worker
KM Applications Do Not Exist Ed is Unaware of Any Technology Anyone K

1209 -
1209 -    ..
1210 - Summary/Objective
1211 -
121101 - Follow up ref SDS 59 0000, ref SDS 58 0000.
121102 -
121103 - Ed Swanstrom advised today that he disagrees with Dave Snowden's ideas
121104 - about KM.  Ed does not provide any details, but says this will be
121105 - taken up at the next seminar. ref SDS 0 XQ3M  The record so far shows
121106 - Dave has a good grasp of challenges facing efforts to advance KM.
121107 - ref SDS 0 IY7K  Ed comments that SDS has a lot of organizational
121108 - memory on people's commentary.  He points out the large body of work
121109 - being generated on KM, and offers that he has not yet invested time to
121110 - search the record in SDS on the latest trends. ref SDS 0 FL4M  Ed is
121111 - working on fostering a new professional role for knowledge management.
121112 - Efforts to promolgate standards of performance are central to
121113 - identifying skills, tasks and deliverables for a new role. ref SDS 0
121114 - KM7L  Research that Ed and other KM experts perform greatly assists
121115 - practitioners in keeping abreast of trends. ref SDS 0 4R4F  Ed has
121116 - developed some outstanding websites to promote his work in KM.  These
121117 - can be improved by explaining the distinction between IT and Knowledge
121118 - Management. ref SDS 0 EJ5N  Lack of links in Ed's letter today aligns
121119 - with industry trends that resist advance from IT to a culture of
121120 - knowledge, and so support Dave Snowden's thesis that KM has failed to
121121 - penetrate into the work-a-day world of senior people.  Adding links to
121122 - communication by people who write and talk about KM shows leadership
121123 - that helps the rest of us do KM. ref SDS 0 TV9K
121125 -  ..
121126 - Submitted ref DIT 1 0001 to Ed thanking him for supporting a new
121127 - professional role, and facilitating research on KM trends.
121129 -  ..
121130 - Ed sent an email saying analysis in SDS records that show alignment
121131 - for accuracy and context is too difficult to handle using conventional
121132 - information technology methods and tools.
121133 -
121134 -
121135 -
121137 -  ..
1212 -
1213 -
1214 - Progress
1215 -
121501 - Snowden Presents Important Ideas on Knowledge Management
121502 -
121503 - Follow up ref SDS 94 0001.
121504 -
121505 - Received ref DRT 1 0001 from  Ed Swanstrom following up the letter
121506 - from Ed on 020703 notifying of a event in San Francisco on 020729.
121507 - ref SDS 94 OM7J
121509 -  ..
121510 - Ed says in his letter today...
121511 -
121512 -   1.  BTW - David Snowden does not represent the latest trend in
121513 -       KM.  At the next conference we will uncover his "Voodoo
121514 -       scientific approach" to it.  He is an embarrassment to the
121515 -       science-base side of KM.
121517 -             ..
121518 -            Criticism of Dave's work is not supported in Ed's letter,
121519 -            and conflicts with the record so far that shows...
121521 -             ..
121522 -            John Maloney and Ed jointly supported a recent KM event on
121523 -            020729, noted in the record on 020703, ref SDS 94 OM7J.  On
121524 -            020608 John explained Dave Snowden's work at IBM reflects
121525 -            the current state-of-the-art in knowledge management (KM).
121526 -            ref SDS 91 KJ6G
121528 -             ..
121529 -            Dave says popular methods have failed to meet expectations
121530 -            for improving the work, also on 020608, ref SDS 91 ZN6I
121531 -            This finding aligns with 10 years of research. ref SDS 91
121532 -            QV5G  Ed's letter today overlooking research in SDS on KM
121533 -            illustrate's Dave's thesis, as shown below. ref SDS 0 TV9K
121535 -             ..
121536 -            Dave proposes adopting methods that empower people to
121537 -            capture the story of daily work with methods that manage
121538 -            context. ref SDS 91 LY8M  Ability to create a story that
121539 -            imparts intelligence from connecting information into a
121540 -            chronology of cause and effect that can be quickly obtained
121541 -            based on context, was missing on 010911, and so harmed
121542 -            national security. ref SDS 83 UP5K  Similarly failure to
121543 -            capture organizational memory with an audit trail showing
121544 -            traceability to original sources causes accountability to
121545 -            fail that kills productivity, earnings and stock prices,
121546 -            reported on 020204. ref SDS 89 0001
121548 -             ..
121549 -            If industry trends are not implementing Dave's ideas, then
121550 -            national security and the economy will continue to suffer.
121551 -
121553 -  ..
121554 - Knowledge Management Role Helpful Objective
121555 - Economics of KM ROI 10:1 Present Opportunity to Lift Civilization
121556 - Knowledge Management Invests Time to Add Intelligence to Information
121557 -
121559 -  ..
121560 - Ed continues...
121561 -
121562 -   2.  It also seems that you spend much time capturing people's
121563 -       comments but not really keeping up with the latest trends.
121564 -       ref DRT 1 3B7G
121566 -        ..
121567 -   3.  Knowledge Economics is based on the work of Fritz Machlup in the
121568 -       late 50s to 80s. Over 100,000 articles have been written on this
121569 -       subject. We started making a practical profession out of it in
121570 -       2001 by forming the Global Knowledge Economics Council.
121571 -       ref DRT 1 4C8K
121572 -
121573 -            Economics of KM were reviewed by the US Army Corps of
121574 -            Engineers reporting on 971007 that ROI using SDS for Com
121575 -            Metrics is 10:1, ref DRP 3 0001, discussed previously with
121576 -            Ed on 000113; at that time, Ed indicated the ROI for SDS is
121577 -            significant, ref SDS 59 OC7N, which aligns with analysis in
121578 -            NWO. ref OF 5 0110
121580 -             ..
121581 -            Implementing Dave's ideas for separating narrative from
121582 -            context to make KM effective, shown on 020608, ref SDS 91
121583 -            PO5L, requires investing time for adding "intelligence" to
121584 -            daily working information that captures communication, like
121585 -            Ed's letter today, as explained in POIMS, ref OF 1 6649, in
121586 -            order to improve listening with accurate understanding and
121587 -            timely follow up, noted on 890809, as a major weakness in
121588 -            current work practice. ref SDS 1 CJ9J  POIMS also describes
121589 -            the problem for KM to solve where communication has become
121590 -            the biggest risk in enterprise, absent investing time for
121591 -            KM, ref OF 1 IE6L, as shown by this record.
121593 -             ..
121594 -            Ed's work is helpful and encouraging on developing a new
121595 -            work role for investing time to capture organizational
121596 -            memory and add intelligence, as set out in NWO, ref OF 5
121597 -            WG8L, and discussed with Terry Winograd at Stanford on
121598 -            011219. ref SDS 86 3K3M and ref SDS 86 F155  Ed's websites
121599 -            show interesting curriculum, and can be strengthened by
121600 -            adding a theory of knowledge that distinguishes KM from IT,
121601 -            and providing work product that supports the theory.  Ed's
121602 -            letter today looks like conventional IT. ref SDS 0 FQ4M
121604 -             ..
121605 -            As seen from the lack of connections in Ed's letter today,
121606 -            Knowledge Management is hard work using conventional
121607 -            methods, reported on 000307, ref SDS 62 5182, and more
121608 -            recently on 011003. ref SDS 84 EC5N  Technology, like SDS,
121609 -            explained in POIMS, reduces the time needed for doing KM,
121610 -            yet the letter to the OHS/DKR team on 000920, ref DIP 5
121611 -            E46H, explains that good management necessarily takes more
121612 -            time to accomplish the eight (8) steps for creating useful
121613 -            intelligence shown in the record on 001219, ref SDS 77
121614 -            4W4L, that makes everybody else productive, than does bad
121615 -            management, which always looks more attractive to busy
121616 -            people because bad management can be done in no time at
121617 -            all, as reported on 000920, ref SDS 71 T33H, and in POIMS.
121618 -            ref OF 1 3385
121620 -             ..
121621 -            The letter on 001102 provides an overview of KM and path
121622 -            for progress, ref DIP 2 0001, that may be helpful to Ed and
121623 -            colleagues interested in advancing from information to a
121624 -            culture of knowledge. ref SDS 73 0001
121626 -             ..
121627 -            KM Experts Help Practitioners Keep Up on Research
121628 -
121629 -            Investing time to do KM leaves less time for researching
121630 -            trends in KM, as Ed points out in his letter today, citing
121631 -            100K sources that frustrate efforts to be remain current,
121632 -            reported on 011003. ref SDS 84 EC5N Practitioners therefore
121633 -            rely on experts like Ed, who is CEO of Innovation
121634 -            Management Institute International, John Maloney with KMCI,
121635 -            Lee Iverson with SRI, and Dave Snowden at IBM, among
121636 -            others, to help in keeping up with the latest literature.
121637 -            As noted, on 020608 John Maloney cited Dave Snowden's work
121638 -            as the state-of-the-art in KM, and review of Dave's work
121639 -            showed alignment with prior work, including that of Lee
121640 -            Iverson at SRI, per above, ref SDS 0 IY7K, and with Ed's
121641 -            comments on 000113. ref SDS 59 3098
121642 -
121644 -  ..
121645 - Ed suggests in his letter, ref DRT 1 Y56N, checking out the following
121646 - Internet locations...
121647 -
121648 -    Global Knowledge Economics Council (GKEC) - KM Standards
121649 -
121650 -          http://gkec.org
121652 -       ..
121653 -      GKEC is supported by Ed's group at IMII.
121655 -       ..
121656 -      This is a very professional web site.  The graphics are powerful
121657 -      and the layout and organization of the web site is easy to
121658 -      follow.
121660 -       ..
121661 -      Knowledge Economics
121662 -
121663 -         This section says "Knowledge Economics adopts a body of
121664 -         knowledge from..." various sources, but does not provide an
121665 -         actual explanation of either "knowledge" nor "knowledge
121666 -         economics."  Many sources listed for the body of knowledge are
121667 -         PDF papers, which frustrate the requirement for creating
121668 -         alignment that is an essential distinction between knowledge
121669 -         and information, as pointed out to Cliff Joslyn at LANL on
121670 -         000920.
121672 -       ..
121673 -      KM ANSI Standards
121674 -
121675 -          http://www.kmstandards.org
121676 -
121677 -         Standards generally refer to tasks, like those set out on
121678 -         001219 for using SDS, ref SDS 77 4W4L, and, also, by listed by
121679 -         USACE for Com Metrics published on 970328, ref DRP 2 6375,
121680 -         including deliverables. ref DRP 2 7402
121682 -          ..
121683 -         There is a tab to click to open information on ANSI standards
121684 -         for KM.  This section on Due Process Requirements says in
121685 -         part....
121687 -          ..
121688 -         Due process means that any person (organization, company,
121689 -         government agency, individual, etc.) with a direct and
121690 -         material interest has a right to participate by: a) expressing
121691 -         a position and its basis, b) having that position considered,
121692 -         and c) having the right to appeal. Due process allows for
121693 -         equity and fair play. The following constitute the minimum
121694 -         acceptable due process requirements for the development of
121695 -         consensus.
121697 -              ..
121698 -             This seems like a good approach for governing a
121699 -             consortium to advance KM.
121701 -          ..
121702 -         There do not seem to be any actual standards in this section.
121704 -       ..
121705 -      GKEC/ANSI Standards
121706 -
121707 -         This section discusses procedures to formulate standards for
121708 -         KM, but does not list any actual standards for doing KM. For
121709 -         example there is an excellent explanation on the Role of
121710 -         Standards.
121712 -       ..
121713 -      Knowledge Management
121714 -
121715 -         This section lists a number of committees being formed.
121716 -
121717 -         The overview has a good explanation of process and research
121718 -         for developing KM standards, and recommends that standards
121719 -         developers purchase an important source for guidance.
121721 -          ..
121722 -         There is no apparent definition of knowledge management nor of
121723 -         knowledge on this page.  The last paragraphs begins saying...
121724 -         "With this definition in mind..." which refers to the previous
121725 -         paragraph that offers an explanation of technology.  Possibly
121726 -         the intent is to equate technology with knowledge and KM,
121727 -         although that is not expressly stated.
121729 -             ..
121730 -            [On 020608 knowledge define case study hard for people to
121731 -            grasp, ref SDS 91 CC6J; philosophy grounding for "Knowledge
121732 -            Management" reviewed 050115, ref SDS B2 SF5K, correlates
121733 -            with cognitive science reviewed 960518, ref SDS 14 GS58,
121734 -            management tasks considered 000307, ref SDS 62 767G, and
121735 -            physical science locality principle power of knowledge
121736 -            predicts and controls the future, reviewed on 040312,
121737 -            ref SDS A9 YH4G
121738 -
121740 -     ..
121741 -    IMII Knowledge Center KM Certification and KE Certification Program
121742 -
121743 -       http://www.eknowledgecenter.com
121744 -
121745 -      This seems to be Ed's main organization, per the signature block
121746 -      in his letter today. ref DRT 1 HZ8F
121748 -       ..
121749 -      Certification Programs
121750 -
121751 -         This section says Become an internationally recognized
121752 -         certified knowledge economist (CKE) or GKEC certified
121753 -         knowledge manager (CKM)
121754 -
121755 -         People can sign up to register and pay for taking classes to
121756 -         obtain a certification.
121758 -          ..
121759 -         IMII/eKnowledgeCenter offers the only certification training
121760 -         to pass the ISO/IEC 17024-based GKEC Certification test. The
121761 -         GKEC test is based on the internationally recognized ISO/IEC
121762 -         17024 Certification Standards. Certification is managed by the
121763 -         GKEC Certification Board, a non-profit organization accredited
121764 -         by the American National Standards Institute for the
121765 -         development of Knowledge Economics and Knowledge Management
121766 -         Standards.
121768 -          ..
121769 -         There are over 1,000 KM professionals in the program.
121771 -          ..
121772 -         Organizations in the program include Xerox, Anderson, IBM,
121773 -         Cisco, Aerospace company, Intel.
121775 -          ..
121776 -         This is a good representation of places that need KM support.
121778 -          ..
121779 -         There is no explanation of KM nor of knowledge on this
121780 -         page.
121782 -       ..
121783 -      Course Descriptions
121784 -
121785 -         This section has a lot of good titles and course descriptions,
121786 -         including the issue of cultural transformation that Tom
121787 -         Munnecke brought up the other day.
121789 -          ..
121790 -         Project management is presented as a KM approach, which is a
121791 -         reasonable view.  There is nothing indicated that shows how
121792 -         KM is a more fundamental process than PM based on advancing
121793 -         literacy.
121795 -          ..
121796 -         Would like to get from Ed some indication in his work product
121797 -         that these courses help anyone transform anybody from IT to a
121798 -         culture of knowledge, as discussed further below. ref SDS 0
121799 -         TV9K
121800 -
121802 -  ..
121803 - Marketing and Sales Make Effective Use of Aaron's Talents
121804 - Substance on Distinguishing Information Technology from KM Helpful
121805 -
121806 - All of the Internet locations Ed referenced, per above, ref SDS 0
121807 - W37N, are of high quality, demonstrating strong communication skills
121808 - of the people who prepared the web sites, which is cited in POIMS as a
121809 - dominate factor in the economy. ref OF 1 PS7G and ref OF 1 0959
121811 -  ..
121812 - These websites can be strengthened by providing examples of work
121813 - product created using products, services and ideas advocated and
121814 - provided by Ed's group.  For example, on 000530 a contributor on Doug
121815 - Engelbart's OHS/DKR team maintained that progress on developing KM
121816 - tools is delayed because of disputes over language to license work
121817 - product, when in reality there was no evidence that anybody has any
121818 - code or ideas that justify discussion about licensing. ref SDS 90 DK5F
121820 -  ..
121821 - While there is no evident presentation on distinguishing knowledge
121822 - management from information management, the proposed course of study
121823 - sounds interesting and useful.  Ed might review the letter to Cliff
121824 - Joslyn, ref DIP 6 T27N, submitted on 010130 with comments for Cliff's
121825 - KM paper, ref SDS 78 2939, further discussed the next day addressing
121826 - Cliff's questions about limitations of PDF papers that, also, seem to
121827 - be a big part of Ed's materials. ref SDS 79 V2WP
121829 -  ..
121830 - On 000113 Ed explained the importance of good salesmanship, citing the
121831 - role of Aaron to communicate good ideas formulated by Moses in leading
121832 - the Hebrew tribe from bondage in Egypt to a new land and a new life.
121833 - ref SDS 59 8330  Today, many feel this was the foundation of modern
121834 - civilization, leading to literacy, and so the role of Aaron to sell is
121835 - critical, as seen by Ed's websites, and demosntrated by the power of
121836 - PowerPoint presentations that led to the collapse of Enron, reviewed
121837 - on 020204. ref SDS 88 KM4F
121838 -
121839 - <HW4
121840 - On 020217 Stuart Harrow at DCMA made a similar point about benefits of
121841 - effective website for assisting DOD in selecting services to improve
121842 - procurement. ref SDS 87 KM4I
121843 -
121844 -
121845 -
121846 -
121847 -
121848 -
121849 -
121850 -
121851 -
1219 -

SUBJECTS
Ed Has New Job with Innovation Management Institute International Sec
Ed Resigned from KMCI

1404 -
140501 -  ..
140502 - Swanstrom No Longer With KMCI; CEO for Another Organization
140503 -
140505 -  ..
140506 - Ed continues...
140507 -
140508 -   4.  I ran across your continuous comments. I have not rejoined KMCI.
140509 -       ref DRT 1 545N
140510 -
140511 -            This addresses the question in the record on 020703 asking
140512 -            if Ed has rejoined KMCI following the report on 001118 that
140513 -            Ed has resigned. ref SDS 74 6M6M  Ed's response to an
140514 -            express question indicates he reviewed record on 020703
140515 -            even though he does say what he reviewed in his letter
140516 -            today. ref SDS 94 OM7J
140518 -             ..
140519 -            Ed's letter show he is now CEO of Innovation Management
140520 -            Institute International, and, also, Secretary-General
140521 -            Global Knowledge Economics Council. ref DRT 1 HZ8F
140522 -
140523 -
140524 -
140525 -
140526 -
1406 -

SUBJECTS
Explicit Links Save Time Money and Encourage People to Take  ction by
900% Time Increased to Find Information by Failing to Provide Link to
Resist Create Links Click Use Anchors Claim Want Addressability Claim
Explicit Links SDS Improves Communication Collaboration Productivity
Savings 900% ROI 10:1 Working Intelligently Invest 10 Seconds Created
Addressability Anchors on Every Para Strengthens Understanding and Me
Fear Denial Ignorance Intelligence New Way of Working Funny Foriegn A
Swanstrom, Ed KM Expert Fails Use Links Create Connected Record Despi
Cultural Viscocity Advocate Transformation Fails to Invest Few Second
Resistance Attitude Ignorance Fear Denial Silence POIMS Things We Don
Social History Shows Experts Do Not Use Links Even When Calling for O
People Not Adding Links to Email Votes Show Links in Email is Not Acc
Breakthrough Only Way to Advance from Information to Culture of Knowl

6815 -
681601 -  ..
681602 - Cultural Inertia Resists Creating Connected Record
681603 - Explicit Links Make Good Management Fast and Easy
681604 - Technology Reduces Diligence Required to Save Time and Money
681605 -
681606 - Follow up ref SDS 95 TV9K,
681607 -
681608 - Received an email from Ed replying to ref DIT 1 0001 linked to this
681609 - record, per above. ref SDS 0 XQ3M  Ed says he will no longer respond
681610 - to SDS records because analysis and alignment that provide context and
681611 - accuracy take too much time.  He wants to use information technology
681612 - methods for email like everybody else does.
681613 -
681614 -      [On 020820 Murray Altheim reports everybody has given up on using
681615 -      links to advance from information technology to Knowledge
681616 -      Management; ref SDS 96 UV6G; accuracy not important for
681617 -      communication. ref SDS 97 V66I
681619 -       ..
681620 -      [On 020822 John Maloney submits information showing email reduces
681621 -      productivity. ref SDS 98 HW8H
681623 -       ..
681624 -      [On 020823 John Maloney discloses preference for traditional
681625 -      information technology methods for email, rather than using SDS
681626 -      links that enable Knowledge Management. ref SDS 99 R87J
681628 -       ..
681629 -      [On 020823 John Maloney cites onerous constraints of email,
681630 -      ref SDS 99 AN3K, requests using email methods rather than using
681631 -      Knowledge Management. ref SDS 99 R87J
681633 -       ..
681634 -      [On 020920 Dave Snowden prefers traditional information
681635 -      technology methods for email rather than SDS links that enable
681636 -      Knowledge Management for saving time and money. ref SDS A0 5Y8I
681638 -       ..
681639 -      [On 021228 SDS records saved time and money; request to keep up
681640 -      good work. ref SDS A4 0001
681642 -  ..
681643 - Ed is the CEO of an organization that offers educational services to
681644 - teach Knowledge Management.  Moreover, Ed's organization seeks to
681645 - establish standards for performing KM, per above, ref SDS 0 W37N; yet
681646 - correspondence received from Ed today makes numerous references to
681647 - information in SDS records that are not linked to sources, and Ed
681648 - expressly objects to alignment, per above, ref SDS 0 TV9K, despite
681649 - requirements in PMBOK and ISO for an audit trail, reviewed on 950721,
681650 - ref SDS 11 1740, and despite availability of explicit links that make
681651 - linking fast and easy, as reported on 020618. ref SDS 93 MU6H
681653 -          ..
681654 -     1.  Dave Snowden is mentioned and criticized without any context
681655 -         for understanding the basis for criticism, nor what is
681656 -         intended to occur as a result. ref SDS 0 ZZ6J
681658 -          ..
681659 -     2.  Continuous comments are cited in general without any links for
681660 -         context to understand what was encountered and what may have
681661 -         been drawn.  Disclosing that Ed has left KMCI has no link to a
681662 -         reference showing the relevance nor reason for offering this
681663 -         information. ref SDS 0 BV8M
681665 -          ..
681666 -     3.  Observing that a lot of time is invested to capturing people's
681667 -         comments, and contending failure to keep up with the latest
681668 -         trends, has no links to show the basis and intent of this
681669 -         information. ref SDS 0 FL4M
681671 -  ..
681672 - Ed's letter today, omitting alignment for verification and context,
681673 - aligns with experience working on the OHS/DKR project over the past
681674 - several years where people have consistently failed to add alignment
681675 - to daily working information, despite express calls by all
681676 - contributors for addressability to enable a connected record of
681677 - organizational memory that can be used in a dynamic knowledge
681678 - repository (DKR), as shown in the record on 020530. ref SDS 90 RK5M
681680 -     ..
681681 -    [On 020820 Murray Altheim cites slow progress on transformation to
681682 -    a new way of working as grounds for abandoning objectives of KM.
681683 -    ref SDS 96 UV6G
681685 -  ..
681686 - Economic implications of failing to invest time for good management in
681687 - order to avoid the cost of bad management were reviewed recently on
681688 - 020726. ref SDS 95 TV9K
681689 -
681690 -
681692 -  ..
681693 - History Resisting Links Shows Big Opportunity for Improvement
681694 -
681695 - Productivity improvement is the core strategy of civilization to
681696 - increase quality of life, however, social resistance is strong against
681697 - Knowledge Management due to cultural viscocity, even among expert
681698 - professionals who advocate KM, and even when "knowledge" work product
681699 - is available free of charge in a form of anytime, anywhere
681700 - intelligence that only takes a few seconds to save time and money,
681701 - illustrated by the record today, per above. ref SDS 0 TV9K
681703 -  ..
681704 - On 010420 knowledge management experts refuse to use knowledge
681705 - management. ref SDS 81 UK8X
681707 -  ..
681708 - The growing record of resistance to KM by KM professionals shows there
681709 - is limitless opportunity to train, empower and help people make the
681710 - journey of transformation from IT to a culture of knowledge....
681712 -          ..
681713 -         [On 021031 more evidence that KM has been abandoned by people
681714 -         who advocate KM. ref SDS A3 LG9H
681716 -          ..
681717 -         [On 030520 Pat Lincoln discusses resistance to using a DKR.
681718 -         ref SDS A6 OF4F
681720 -          ..
681721 -         [On 050303 example SDS binary search reduces time from 20 down
681722 -         to 1 second for finding subjects, changes work practice from
681723 -         good management never used to good management suddenly
681724 -         indispensible, and constantly used. ref SDS B3 SL6O
681725 -
681726 -    1.  Jeremy Campbell says human
681727 -        cognition innately connects
681728 -        information to understand
681729 -        cause and effect..................... 900303, ref SDS 2 6006
681731 -         ..
681732 -    2.  Research reports human memory
681733 -        primary source of human reasoning.... 900319, ref SDS 3 1323
681735 -         ..
681736 -    3.  Morris Jones cited self-evident
681737 -        benefit SDS links improve human
681738 -        memory............................... 940327, ref SDS 7 J496
681740 -         ..
681741 -    4.  Mental metrics for communication
681742 -        innately link new information to
681743 -        experience, history, needs,
681744 -        objectives, requirements; SDS
681745 -        spreadsheet for knowledge enables
681746 -        people to verify accuracy expand
681747 -        span of attention to understand
681748 -        context.............................. 950204, ref SDS 9 AK5L
681750 -         ..
681751 -    5.  Morris advised of study at Cal
681752 -        Tech linked communications for
681753 -        alignment 10 years to discover
681754 -        "root causes" of why Challenger
681755 -        Space Shuttle exploded after
681756 -        take-off in 1986..................... 970524, ref SDS 18 7298
681758 -         ..
681759 -    6.  Max Wideman forecast people
681760 -        will object to links that
681761 -        enable quickly verifying
681762 -        accuracy and understanding
681763 -        context.............................. 980824, ref SDS 22 5977
681765 -         ..
681766 -    7.  SDS links pretty neat................ 991104, ref SDS 24 4320
681768 -         ..
681769 -    8.  SDS links cool way to do things...... 981106, ref SDS 25 2070
681771 -         ..
681772 -    9.  Manager at USACE overwhelmed
681773 -        by opening links traveling
681774 -        twice around the world............... 990211, ref SDS 26 3780
681776 -         ..
681777 -   10.  George Miller's research in
681778 -        cognitive science at Harvard
681779 -        found that span of attention
681780 -        is limited to about seven (7)
681781 -        subjects when there is ample
681782 -        time to think; so SDS augments
681783 -        intelligence by using links
681784 -        to quickly verify accuracy
681785 -        of memory and disclose context....... 990303, ref SDS 98 5328
681787 -         ..
681788 -   11.  SDS links solve project problems..... 990409, ref SDS 28 HO9M
681790 -         ..
681791 -   12.  Dave Buoncristiani reports clear,
681792 -        concise, complete communication
681793 -        difficult by using links............. 990419, ref SDS 29 2601
681795 -         ..
681796 -   13.  Judicious review developed to
681797 -        only open links needed to expand
681798 -        span of attention for verifying
681799 -        accuracy, understand context
681800 -        needed at the moment; later
681801 -        open links needed for different
681802 -        context.............................. 990419, ref SDS 29 5Y70
681804 -         ..
681805 -   14.  Morris Jones complained that
681806 -        deciding which link to open
681807 -        is difficult; wants system to
681808 -        prioritize links..................... 990426, ref SDS 31 HY3L
681810 -         ..
681811 -   15.  Telecom manager reports
681812 -        SDS links helpful, admired........... 990426, ref SDS 30 9400
681814 -         ..
681815 -   16.  Project manager reports SDS
681816 -        links helpful easy to use............ 990602, ref SDS 33 5041
681818 -         ..
681819 -   17.  NSF research grantee found
681820 -        Communication Metrics on the
681821 -        Internet useful...................... 990711, ref SDS 44 2200
681823 -         ..
681824 -   18.  Morris objects to opening links...... 990712, ref SDS 35 5837
681826 -         ..
681827 -   19.  NSF research professional
681828 -        objects to clicking links
681829 -        for saving time and money............ 990715, ref SDS 36 0001
681831 -         ..
681832 -   20.  Medical manager reports
681833 -        Communication Metrics on the
681834 -        Internet is pretty neat.............. 990802, ref SDS 38 0406
681836 -         ..
681837 -   21.  Doctor objects to opening links
681838 -        to save time and money............... 990802, ref SDS 38 9108
681840 -         ..
681841 -   22.  Lawyer strong, emotional
681842 -        objection to links................... 990831, ref SDS 39 4420
681844 -         ..
681845 -   23.  Dave Vannier at Intel reports
681846 -        SDS records on Internet with
681847 -        links shows SDS improves
681848 -        management........................... 990907, ref SDS 40 0149
681850 -         ..
681851 -   24.  Bill DeHart at PG&E reports
681852 -        that SDS links make email
681853 -        productive........................... 990909, ref SDS 41 0001
681855 -         ..
681856 -   25.  Links bring responsibility for
681857 -        knowledge of accuracy and
681858 -        context that conflicts with
681859 -        fear of accountability............... 991014, ref SDS 44 3066
681861 -         ..
681862 -   26.  Legend of Prometheus shows people
681863 -        resisted improvement from linking
681864 -        pictures, called the alphabet,
681865 -        to create information................ 991108, ref SDS 46 5368
681867 -         ..
681868 -   27.  John Maloney with KM in San
681869 -        Francisco characterized Com
681870 -        Metrics on the Internet as
681871 -        "very cool".......................... 991216, ref SDS 50 6720
681873 -         ..
681874 -   28.  People get used to a connected
681875 -        record for creating knowledge,
681876 -        like people got used to
681877 -        connecting data to create
681878 -        information, got used to faster
681879 -        speeds for everything................ 000208, ref SDS 61 Q44N
681881 -         ..
681882 -   29.  Doug Engelbart wants addressability
681883 -        but provides no links to original
681884 -        sources.............................. 000405, ref SDS 63 2484
681886 -         ..
681887 -   30.  CRIT team developed CRIT to add
681888 -        connections in daily work, but use
681889 -        email without connections rather
681890 -        use CRIT to make connections......... 000420, ref SDS 64 4911
681892 -         ..
681893 -   31.  Cliff Joslyn wishes for ability to
681894 -        cite the record, but provides no
681895 -        citations when addressability is
681896 -        provided free of charge and requires
681897 -        only seconds to create............... 000425, ref SDS 66 0001
681899 -         ..
681900 -   32.  Jack Park wants people to study
681901 -        what works by pondering POIMS,
681902 -        but provides no links demonstrating
681903 -        benefits of studying SDS on
681904 -        Internet............................. 000504, ref SDS 67 6082
681906 -         ..
681907 -   33.  Eric Armstrong disapproves of links
681908 -        in email to original sources called
681909 -        out by Doug Engelbart and enabled
681910 -        by SDS............................... 000811, ref SDS 69 0001
681912 -         ..
681913 -   34.  Eric Armstrong hates links to
681914 -        original sources in archives......... 000824, ref SDS 70 7O9I
681916 -         ..
681917 -   35.  Doug illustrates addressability
681918 -        in OHS/DKR Launch Plan and calls
681919 -        for linking to original sources,
681920 -        but provides no links................ 001025, ref SDS 72 00VU
681922 -         ..
681923 -   36.  Eugene Kim calls for using skills
681924 -        everybody has for using information
681925 -        technology with greater diligence
681926 -        for providing addressability in
681927 -        email and citing original sources
681928 -        like Doug's OHS Launch Plan using
681929 -        Purple Numbers, but provides no
681930 -        links................................ 001126, ref SDS 76 XV8L
681932 -         ..
681933 -   37.  Eugene Kim provides improvement to
681934 -        aid addressability, but does not
681935 -        use links in email................... 010131, ref SDS 80 MM9M
681937 -         ..
681938 -   38.  Douglas Lenat says linking
681939 -        alphabet data (letters) to
681940 -        create information makes
681941 -        people superhuman.................... 010622, ref SDS 82 N668
681943 -         ..
681944 -   39.  Development staff do not use
681945 -        Traction for adding connections
681946 -        that links cause and effect
681947 -        in daily work........................ 011120, ref SDS 85 RL8G
681949 -         ..
681950 -   40.  Eric Armstrong believes people
681951 -        will use SDS for addressability,
681952 -        but provides no links to
681953 -        addressability available in
681954 -        the record........................... 020530, ref SDS 90 RK5M
681956 -         ..
681957 -   41.  John Maloney advocates KM,
681958 -        but provides no links to
681959 -        help people perform KM............... 020608, ref SDS 91 YL8I
681961 -         ..
681962 -   42.  Dave Snowden says KM failed,
681963 -        calls for new technology to
681964 -        make KM useful, but provides
681965 -        no links to orignial sources
681966 -        to support his work.................. 020610, ref SDS 92 RWG5
681968 -         ..
681969 -   43.  Tom Munnecke wants transformation
681970 -        but provides no links to help
681971 -        transforming from documents to
681972 -        Knowledge Space...................... 020726, ref SDS 95 TV9K
681974 -         ..
681975 -   44.  Ed Swanstrom, president of KM
681976 -        organization objects to links
681977 -        that align understandings with
681978 -        original sources to verify
681979 -        accuracy and provide context......... 020812, ref SDS 0 JT6O
681981 -         ..
681982 -   45.  Murray Altheim creates technology
681983 -        for addressability for linking
681984 -        but never uses links, and reports
681985 -        people have voted against links
681986 -        because popular tools take
681987 -        too much time and hard work
681988 -        to create links...................... 020820, ref SDS 96 UV6G
681990 -         ..
681991 -   46.  Murray Altheim reports people feel
681992 -        accuracy is not important in conversation
681993 -        so linking to original sources in email
681994 -        for fast, precision access verifying
681995 -        accuracy and expanding span of
681996 -        attention to understand context
681997 -        is unnecessary for Knowledge
681998 -        Management........................... 020820, ref SDS 97 V66I
682000 -         ..
682001 -   47.  Why transformation to new way
682002 -        of working intelligently takes
682003 -        a long time.......................... 020820, ref SDS 96 0K64
682005 -         ..
682006 -   48.  John Maloney leads Knowledge
682007 -        Management group calls for deep
682008 -        rigorous analysis but provides
682009 -        no analysis.......................... 020822, ref SDS 98 IO7G
682011 -         ..
682012 -   49.  John Maloney says analysis,
682013 -        links for alignment to
682014 -        convert information into
682015 -        knowledge, are invasive,
682016 -        annoying and overbearing............. 020823, ref SDS 99 R87J
682018 -         ..
682019 -   50.  John Maloney cites onerous
682020 -        constraints of email and urges
682021 -        using email rather than SDS
682022 -        linking for Knowledge Management..... 020823, ref SDS 99 BS84
682024 -         ..
682025 -   51.  Dave Snowden KM executive not
682026 -        comfortable using links in email
682027 -        prefers using IT for KM.............. 020920, ref SDS A0 5Y8I
682029 -         ..
682030 -   52.  Jack Park KM developer recommends
682031 -        using IT to demonstrate KM rather
682032 -        than "show product" using links in
682033 -        email................................ 020920, ref SDS A1 KD5L
682035 -         ..
682036 -   53.  Morris Jones recommends using email
682037 -        without links rather than press the
682038 -        envelope to enable transformation
682039 -        from IT to KM........................ 020923, ref SDS A2 0001
682041 -         ..
682042 -   54.  Paul Prueitt's work product has
682043 -        links for online biblography
682044 -        showing steps in direction of
682045 -        KM; next step are links to
682046 -        relevant context and explicit
682047 -        links for addressability that
682048 -        support a connected record........... 030426, ref SDS A5 SW3F
682050 -         ..
682051 -   55.  "Pod" problem, people who support
682052 -        KM go to sleep and wake up
682053 -        resisting good management;
682054 -        links turn people into "pods"
682055 -        who don't click links that
682056 -        turn information into
682057 -        knowledge............................ 030609, ref SDS A7 8C3P
682059 -         ..
682060 -   56.  Expert project manager omits links
682061 -        to original sources in conflict
682062 -        with industry standards calling
682063 -        for an audit trail of traceability
682064 -        to original sources to verify accurate
682065 -        understanding of cause and effect
682066 -        and provides context ................ 031206, ref SDS A8 0001
682068 -         ..
682069 -   57.  People who support granular
682070 -        addressability with explicit links
682071 -        (purple numbers) have no links that
682072 -        apply the technology they promote
682073 -        in correspondence over many weeks
682074 -        with Henry Van Eyken on launching
682075 -        a publication for civic journalism
682076 -        aimed at promoting technology for
682077 -        augmented thinking................... 050113, ref SDS B1 5X5Q
682079 -         ..
682080 -   58.  Case study Knowledge Management engineers
682081 -        and advocates have given up on using
682082 -        linking to make connections in daily
682083 -        work that yield the power of
682084 -        knowledge............................ 070126, ref SDS B4 YV4F
682086 -         ..
682087 -   59.  Software engineer working on Knowledge
682088 -        Management tools upgrading SDS to
682089 -        the 21st century Windows app......... 080206, ref SDS B5 HE6N
682090 -        notes technology to make linking
682091 -        fast and easy is a lot of hard work;
682092 -        since nobody can create links with
682093 -        popular tools everybody likes, there
682094 -        is no need for SDS to support
682095 -        linking in the  21st
682096 -        century.............................. 080206, ref SDS B5 QV4O
682097 -        Morris asks how SDS enables people
682098 -        to create so many links in email;
682099 -        nobody can accomplish this work
682100 -        with popular tools................... 080206, ref SDS B5 NB5H
682101 -
682102 -
682103 -
682104 -
682105 -
682106 -
682107 -
682108 -
682109 -
682110 -
6822 -
Distribution. . . . See "CONTACTS"