CONTACTS 
0201 - Defense Contract Management Agency                                                                                                                                 O-00000780 0704
020101 - Mr. Stuart Harrow                                                                                                                                                O-00000780 0704
020102 - Manufacturing & Production Field Service Representative
020104 - Contract Operations                                                                                                                                              O-00000780 0704
020105 - Field Support Mid-Atlantic, OCFC                                                                                                                                 O-00000780 0704

SUBJECTS
DCMA SDS Endorsed for Supporting KM
SDS New Way Working Needs Intellectual Bridges
DCMA SDS Used for Contract Management Based on Aerospace company Report  nd Com
Columbia Space Shuttle Crash in 1986 Case Study Failed Communication
Aerospace company Case Study Poor Productivity on Space Station Softwar  Project
PMI Case Study Communication Failure Reduces Producivity on Ship Buil
Columbia Space Shuttle Crash in 1986 Case Study Failed Communication
PMI DCMA Follows PMBOM Show Correlation with SDS Com Metrics
DCMA Needs SDS Value at Risk Troubled Projects Generates Budget for S

2611 -
2611 -    ..
2612 - Summary/Objective
2613 -
261301 - Follow up ref SDS 22 0000, ref SDS 18 0000.
261302 -
261303 - Difficulties on software development for the space station program is
261304 - supported by a report that productivity has fallen over the past three
261305 - years.  Falling productivity, earnings and stock prices is occurring
261306 - across the economy because too many people are having too many
261307 - problems using conventional tools that everybody likes because they
261308 - seem fast and easy.  DCMA likes Microsoft programs for information
261309 - management; however, information overload is causing a meltdown in the
261310 - economy. ref SDS 0 LQ5K  Communication Metrics uses SDS with an
261311 - "intelligence" role that helps solve the problem, based on a scope of
261312 - services developed by USACE. ref SDS 0 LQ5H
261313 -
261314 -    [On 020116 letter to Stuart requests comments on scope of services
261315 -    for Com Metrics to strengthen contract management. ref SDS 26 0001
261316 -
261317 -
261318 -
261319 -
261321 -  ..
2614 -
2615 -
2616 - Discussion
261701 -  ..
261702 - Productivity for Software Development Slowed by Poor Communication
261703 - Communicaion Problems Illustrated by Contract Management Case Studies
261704 - Case Studies Show Poor Communication Causes Poor Productivity
261705 -
261706 - Reviewed poor productivity in software development for the Space
261707 - Station due to failing communication in project management, reported
261708 - on 011006. ref SDS 16 QS5F
261709 -
261710 - Stuart mentioned an article he received in November on business
261711 - metrics for the software industry that says productivity has declined
261712 - in the past three years.  He feels this is a growing problem.
261714 -       ..
261715 -      Later in the day, Stuart submitted this article via email on this
261716 -      matter, confirming his report of falling productivity in the IT
261717 -      sector.  Prepared a draft of a note and forward to Stuart to
261718 -      consider sending to the author asking to quantify the impact of
261719 -      failed communication caused by IT, as an additional factor.
261721 -       ..
261722 -      DCMA has value at risk that is impacted by performance metrics,
261723 -      and so should initiative research to guide procurement and
261724 -      management decisions.
261726 -  ..
261727 - Stuart cited recent research showing experience on the crash of the
261728 - Columbia Space shuttle in 1986 illustrates the challenge of improving
261729 - communication, which is the main cause of poor management throughout
261730 - the economy.
261732 -  ..
261733 - JPL reported on this at Cal Tech on 921021. ref SDS 1 4499
261735 -  ..
261736 - Peter Drucker worries people have given up on communication, because
261737 - the problem is too complex, reviewed on 931130. ref SDS 3 3851
261739 -  ..
261740 - PMI presented a case study on 940611 that illustrates how complexity
261741 - of ordinary communication causes difficulties on projects, reported
261742 - recently on the Aerospace company Space Station software, and earlier on the
261743 - Columbia Space Shuttle. ref SDS 4 8239
261744 -
261745 -
261746 -
261747 -
2618 -

SUBJECTS
DCMA Likes Microsoft Attractive Professional Web Sites
Microsoft Advertising Effective
Microsoft Word Cannot be Displaced
Information Overload

3206 -
320701 -  ..
320702 - Microsoft Good Programs for Information, Causes Productivity to Fall
320703 - Case Study Shows Productivity Falling Because of Information Overload
320704 -
320705 - Stuart noted that DCMA likes Microsoft programs.  Many colleagues feel
320706 - that Microsoft improves productivity because the Microsoft web site
320707 - lists a lot of things that sound useful.
320708 -
320709 - I agreed.  Microsoft has very powerful programs, which can help DCMA
320710 - and its contractors create information, and this imparts confidence
320711 - that using Microsoft programs improves management, as indicated in the
320712 - case study reported by PMI on 940611. ref SDS 4 X46I
320714 -  ..
320715 - As more experience is gained, people are learning first hand the
320716 - lesson from PMI's case study that reliance on conventional information
320717 - technology (IT) paralyzes productivity, shown by a recent report on
320718 - 011003. ref SDS 15 EC5N  A few days later on 011006 further evidence
320719 - at Aerospace company underscores the need for a proactive remedy. ref SDS 16 QS5F
320721 -  ..
320722 - On 010911 there was a lot of information, but not enough intelligence.
320723 - ref SDS 13 UP5K  SDS solves this problem, as explained in POIMS, and
320724 - illustrated by this record. ref OF 1 6649
320725 -
320726 -    [On 020110 report that people only use 5% of the features in
320727 -    Microsoft Word and Outlook. ref SDS 25 CK4K
320728 - ..
320729 - Stuart reminded that attractive web sites help people at DOD
320730 - determine products and services to buy.  He reminded about his idea to
320731 - spend more time improving the home page for Communication Metrics, so
320732 - it looks more like Microsoft, IBM, Arthur Anderson and others who sell
320733 - a lot of support services for better management to DOD.
320735 -  ..
320736 - Technography is an example.  Their web site is very professional
320737 - showing consulting services that help people use Microsoft programs to
320738 - full potential in order to improve productivity and implement
320739 - Knowledge Management, as reported on 011222. ref SDS 24 AV4J
320740 -
320741 -     [On 020812 Ed Swanstrom provided links to very professional
320742 -     looking websites for knowledge management. ref SDS 27 EJ5N
320743 -
320744 -
320745 -
320746 -
320747 -
320748 -
320749 -
320750 -
320751 -
320752 -
3208 -

SUBJECTS
Economy Meltdown Imploding Information Overload Requires In  lligence
Intelligence Leveraged by SDS Organic Subject Structures Assemble Mea
Information Different from Knowledge
Knowledge Converted from Information Understanding then Respond after
Difficult Explain Categorize SDS/POIMS
Economy Meltdown Imploding Information Overload Requires Intelligence
Aerospace company Report Shows Need for Com Metrics at DCMA Using Com M  rics Sc
Common Administration Reengineer Communication for Contract Project M
Bumbling New Realities of 21st Century Information Overload Meaning D
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
Enabling Forces Breakthrough Latent Demand Changing to Patent, Doug E
Enabling Forces IT Failure Loss Confidence Aids Funding SDS for Conve

6014 -
601501 -  ..
601502 - Intelligence Avoids Meltdown in Ability to Perform Requirements
601503 - SDS Work Product Shows Communication Can Be Aligned with Requirements
601504 -
601505 - Stuart feels SDS is hard to explain because the web site is not
601506 - attractive.
601507 -
601508 - I agreed.
601510 -  ..
601511 - Com Metrics and SDS are hard to explain on a web site, because people
601512 - are not comfortable discussing "knowledge" and "intelligence" as
601513 - distinct from "information."  An example is the record on 000503.
601514 - ref SDS 8 5033  However, the fact that "intelligence" is not easy to
601515 - explain, does not diminish the need for people with value at risk to
601516 - deploy SDS in light of the record showing other methods have failed,
601517 - as reported on 011003, ref SDS 15 SP6G, while SDS is effective in
601518 - today's environment. ref DRP 3 6172
601519 - ..
601520 - Last month on 011219 SDS was explained in conventional terms
601521 - during a meeting at Stanford University. ref SDS 23 UU6N
601523 -  ..
601524 - A year earlier on 001219 specific steps for using SDS to improve
601525 - personal and organizational memory were explained ref SDS 10 FO5M
601527 -  ..
601528 - DCMA is a contracting agency, and so is comfortable understanding a
601529 - scope of services for improving the work with Com Metrics.
601531 -  ..
601532 - Communication Metrics has a scope of services using SDS for producing
601533 - deliverables that improve management. ref DRP 3 4929
601535 -  ..
601536 - On 010608 Stuart reported SDS work product demonstrates ability to
601537 - perform. ref SDS 12 RS4J  USACE reported that Com Metrics saves time
601538 - and money. ref DRP 4 0001  Stuart hasn't seen anything else like SDS
601539 - work product for the reasons reported on 010924. ref SDS 14 XT5F
601541 -  ..
601542 - On 011003 people are frustrated because other methods cause a hopeless
601543 - quagmire of information overload that paralyzes productivity.
601544 - ref SDS 15 EC5N and ref SDS 15 O76L
601545 - ..
601546 - The example of Aerospace company on 011006, ref SDS 16 QS5F, is repeated at
601547 - Enron, reported on 011109, ref SDS 17 0001, Microsoft, NASA, reviewed
601548 - on 991001, ref SDS 7 0001, Lockheed, PG&E, reviewed on 010520,
601549 - ref SDS 11 L2EM IBM, DOD, Harvard, and everywhere else that relies on
601550 - IT. ref SDS 16 QS5F  This wastes billions of dollars due to
601551 - communication failure that causes people to have too many problems,
601552 - reported on 001207, ref SDS 9 V54M, because using information
601553 - technology (IT) that everybody likes makes....
601554 -
601556 -  ..
601557 -
601558 -            Communication the Biggest Risk in Enterprise
601559 -
601560 -
601561 - ....where every call, every meeting, every meeting sows the seeds of
601562 - error, loss, conflict, crisis and calamity due to innate meaning drift
601563 - that can only be avoided with "intelligence" that adds alignment to
601564 - communication like an accountant adds alignment to daily finances. see
601565 - POIMS, ref OF 1 V8P1  Unfortunately, only hopelessness, despair and
601566 - near collapse provide the enabling forces that encourage people to
601567 - turn away from accepted practice and implement intelligence, as
601568 - reviewed on 011120. ref SDS 19 H67I
601569 -
601570 -     [On 020110 discussed enabling forces with Morris. ref SDS 25 KE9J
601572 -      ..
601573 -     [On 020116 economy experiencing meltdown, needs intelligence.
601574 -     ref SDS 26 0001
601575 -
601576 -
601577 -
601578 -
6016 -

SUBJECTS
Common Administration Request Comments on Scope of Serivces for Com M
Scope of Services Com Metrics
Common Administration
Partnering, TQM for Contracts
Business Engineering, 930216
Reengineer Communication SDS Improves Management Adds Metrics Alignme
Rececession Enables Executives to Consider Reengineer Enterprise Mana

7509 -
751001 -  ..
751002 - Common administration enabled by Com Metrics is explained on 990721,
751003 - as an innovation to improve partnering, ref SDS 6 1774, by making
751004 - accountability an instrument for proactive management that avoids
751005 - mistakes.
751006 -
751007 - This may interest DCMA as a way to improve communication by specifying
751008 - Com Metrics, as suggested by Max Blodgett at USACE on 960105.
751009 - ref SDS 5 1008
751011 -  ..
751012 - Scope of services and deliverables can be readily assessed for saving
751013 - tax dollars, ref DRP 3 4929, by implementing SDS, as explained on
751014 - 001219. ref SDS 10 FO5M
751015 -
751016 -    [On 020116 letter to Stuart confirming these discussions.
751017 -    ref SDS 26 0001
751018 -
751019 -
751020 -
751021 -
751022 -
751023 -
751024 -
751025 -
751026 -
751027 -
751028 -
751029 -
751030 -
7511 -