THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: December 22, 2001 07:07 AM Saturday;
Gary sent letters with questions on SDS.
2...SDS Features from Descriptions in Publications Need Links to POIMS
3...Core of Engineers: 1997-MAr-28
......SDS Does Not Launch Other Programs
......Scanning Captures Hard Copy Documents
4...Dialog, Documents, and Human Memory
......Alignment Enables Common Understanding Maintain Shared Meaning
......Proactive Management Saves Time Money Using Concurrent Discovery
......Concurrent Discovery Enables Intelligence for Saving Time Money
......Glossaries - SDS Has Two (2)
......Line Numbers in SDS Records Reflects Legal Practice
......SDS Format Using Line Numbers Reflects Legal Practice
......Spell Checking Supported
......Original Source Material Not Changed
......Law Continually Updated Using Traceability to Original Sources
......MaxThink, Ecco, CaseMap Support Legal Work
......SDS Effective for Finding Every Little Thing
......Experience Using Other Methods Colors Belief in SDS Capability
......PMBOK Online and Compared with ISO Criteria
5...Executive Mindset, Solving Obstacle to Leadership
......Culture of Knowledge Strives to Advance Beyond Information
......Communication Manager Role Scope Includes Meetings
......Productivity Requires Support to Use Technology Too Complex
......Technography Trains Supports Using Microsoft Technology
......Training Period for Com Manager
......Management Barrier to Productivity Because Communication Risky
......Terry Winograd's Work Supports Communication Metrics
......Knowledge Management Must Correlate with Action
......Communication Metrics Supported by Terry Winograd's Work
......Killer App Alignment; Communication Biggest Risk Enterprise
......Paraphrasing Aids Memory, Recoding Accelerates Meaning Drift
......Organizational Memory Needs Follow Up for Effective Management
......Triangulation Strengthens Understanding Refines Accuracy
......Significant Improvement Presents Illusions of Utopia
......Utopia Wrong Standard for Adopting Improvement
......Understanding Aided by Triangulation in Knowledge Space No Utopia
......What's a Metric for Communication that Improves Productivity?
......Alignment with Original Sources Critical Communication Metric
......Understanding Aided by Triangulation in Knowledge Space
..........Communication Metrics Support Calculation Cost Savings
......Refractoring and Attachment Sounds Like Alignment, Feedback
......Small Problems Psychologically Demanding Requires Vigilance SDS
......Feedback and Follow Up Action Refine Accuracy of Understanding
6...Typical Day Scenario using the SDS Program
......Email Client - May be Part of SDS
......SDS Operating System People Organizations Supports Email
......SDS Plan, Perform, Report, Email for Delivering the Mail
......Material Information Not Deleted from the Record
......People Individually Managed within Context of Organization
......Enabling Forces Aligning for Improvement Using KM
......Tyranny Status Quo Improvement Walking through Valley of Eeath
......Improvement Strong Desire at War with Tyranny of Status Quo
Click here to comment!
1...Does SDS support any sort of glossary/thesaurus system to manage
2...I assume that the line numbering of legal documents is the
3...Are changes ever made to original records to correct errors in
4......"case law" brings up objection to legal profession's approach
5...Gary's concern about case law is not clear; need
6...Gary might comment on SDS ability to find every little thing.
7...Is the PMBOK accessible online anywhere, or is this a PMI
8...How long does it take to become proficient at meeting
9...Good management is beyond reach; Cannot Learn SDS in 20 Minutes
10...What is an effective metric to make communication more
11...Gary's explanation of "refractoring and attachment" seems to
12...Is SDS an email client, or does it interface with one or more?
13...Can SDS records replace email...
14...How is the list of prior related events pruned? How do you
15...Does SDS preserve session state across reboots, that is session
16...Does SDS support this sort of remote invocation? Is there some
17...How does SDS manage shared and private data?
Gary Wants to Collaborate on KM Development Path
Alliances Communicate on SDS Com Metrics POIMS Critical Marketing Devel Culture of
Link Communication to POIMS for Foundation to Build Culture of Knowle
Johnson, Gary Contact Morris to Collaborate on C Version of Medit bas
Questions on SDS Features
Communication Link to POIMS Shows Commitment to SDS and KM for Awardi
2608 - ..
2609 - Summary/Objective
261001 - Follow up ref SDS F2 0000, ref SDS F0 0000.
261003 - Gary submitted two letters today reviewing publications that explain
261004 - Communication Metrics and SDS. This work shows considerable alignment
261005 - with prior correspondence from Gary that supports SDS design for
261006 - improving current practice using alphabet technology for knowledge
261007 - work. Citing Terry Winograd's work demonstrates common objectives to
261008 - integrate cognitive science and management science with technology.
261009 - ref SDS 0 VJ5J Gary expresses understandable caution in arguing that
261010 - SDS use cases seem unattainable, embodied by the notion of "utopia."
261011 - This initial impression, ref SDS 0 I96K, requires consideration that
261012 - lack of experience using SDS makes it difficult to assess
261013 - opportunities for improving serious problems caused by using IT; and
261014 - (2) SDS does not claim nor strive for "utopia," but brings significant
261015 - improvement, as reported by USACE. Apart from USACE, this record
261016 - today demonstrates capability beyond the reach of conventional
261017 - methods. The next step is to focus on POIMS and begin linking
261018 - communication in order to foster a culture of knowledge necessary for
261019 - advancing beyond IT. ref SDS 0 BF5K
261020 - ..
261021 - The size of the record requires bifurcated review in a second
261022 - record of Gary's comments on Plato, Aristotle and the Bottom Line,
261023 - High Cost of Medical Mistakes, Asilomar Redux, and POIMS. ref SDS F3
261024 - 0001
261026 - [On 020104 submitted response to Gary. ref SDS F4 0001
261028 - [On 020106 Gary says explanation of SDS features is helpful.
261029 - ref SDS F5 AE5M
261035 - ..
2613 - Progress
261401 - SDS Features from Descriptions in Publications Need Links to POIMS
261403 - Received ref DRT 1 0001 from Gary. Does not say anything about having
261404 - contacted Morris, which was planned in his letter on 011221,
261405 - ref SDS F2 0001
261407 - Received a second letter, ref DRT 2 0001, with further comments on
261408 - reviewing Welch publications.
261410 - ..
261411 - Gary says today...
261413 - I find rather little description of SDS features directly, but there
261414 - are numerous implied features. I would like to know which of these
261415 - features currently exist and whether any of the ones that don't are
261416 - planned to be added. ref DRT 1 EW5L
261418 - ..
261419 - Would help to get links from Gary to specific locations that
261420 - raise questions, so that response can address context, per
261421 - planning on 011210. ref SDS E3 EG5M Doug Engelbart requested
261422 - links in correspondence. ref SDS 76 00VU This saves time and
261423 - helps build a culture of knowledge. ref SDS 0 FG6F
261425 - [On 020106 Gary cannot link to SDS records and Welch
261426 - publications because SDS has does not have redundant internal
261427 - links to anchors that make it fast and easy to copy the link
261428 - address. ref SDS F5 W69L
261430 - ..
261431 - [On 020313 Gary submitted examples using technology
261432 - he developed for linking using Eugene Kim's methodology of
261433 - Purple numbers based on Doug Engelbart's NLS system.
261434 - ref SDS F9 DW9I
261436 - ..
261437 - [On 020320 notified Gary that redundant internal links have
261438 - been added to SDS. ref SDS G0 0001
261440 - ..
261441 - None-the-less Gary's letter today is a good start to implement
261442 - planning in the letter on 011210, ref SDS E3 C56O, and again on
261443 - 011212, ref SDS E6 KD6G, to link "features" into POIMS, so we
261444 - build a foundation of shared objectives in fostering a culture of
261445 - knowledge.
261447 - ..
261448 - SDS features, see ref OF 2 3385, integrate a critical mass of
261449 - professional practices to improve management, explained in POIMS.
261450 - ref OF 1 2688 A key advantage is getting a lot of little tasks
261451 - done that provide an organized environment, but without conscious
261452 - thought. This results in everything being in the right place at
261453 - the right time, which sounds like "utopia" and "overkill" to
261454 - people who have to invest at lot of thought and effort in
261455 - organization, as reported on 010425, ref SDS B5 EP7F, or else
261456 - suffer from not having everything organized, as reported on
261457 - 001207. ref SDS 86 V54M
261459 - [On 020104 submitted response to Gary. ref SDS F4 0001
261461 - ..
261462 - [On 020106 Gary says explanation of SDS features is helpful.
261463 - ref SDS F5 AE5M
261465 - ..
261466 - The complex craft of management is overwhelming, so people are
261467 - sometimes afraid to improve when confronted with the full scope
261468 - of SDS all at once, reported on 890809. ref SDS 3 2079
261469 - Therefore, an effort is made in the beginning to transition
261470 - people into SDS, as described in the record on 940901,
261471 - ref SDS 13 BV3Y, and discussed further below. ref SDS 0 X53G
261473 - ..
261474 - Gary cites....
261476 - ..
261477 - Core of Engineers: 1997-MAr-28
261478 - ref DRP 5 6172, in his first letter today. ref DRT 1 DL6H
261480 - Gary's experience at Aerospace company relates to management challenges
261481 - cited by USACE, e.g., compare ref DRP 5 3649 with Gary's report
261482 - on 011006. ref SDS D6 QS5F
261485 - ..
261486 - SDS Does Not Launch Other Programs
261489 - Gary asks....
261491 - a. How does SDS handle "foreign" documents? Is it able to launch
261492 - programs (Word, Excel) to operate on them? ref DRT 1 NM6J
261494 - SDS does not launch other programs, since they can be opened
261495 - easily within a browser or through Windows. Files are saved
261496 - to ASCII, or cut and paste is used to extract stuff into an
261497 - ASCII file that is stored with the context of organic
261498 - structure for organizational memory (see Knowledge Space in
261499 - POIMS, ref OF 1 1107), and then SDS jumps that into HTML with
261500 - anchors on everything, so "intelligence" can be added, like
261501 - Gary's letter today.
261503 - [On 031020 support for opening files from other programs
261504 - was added to SDS. ref SDS G3 7F4K
261506 - ..
261507 - [On 040301 Gary's letter to Jack Park reviews SDS support
261508 - for multi-media; does not mention work on 031020.
261509 - ref SDS G4 ML8V
261513 - ..
261514 - Scanning Captures Hard Copy Documents
261517 - b. Are hard copy documents scanned or are notes concerning them all
261518 - that show in the record? ref DRT 1 YM7G
261520 - Scanning is used where necessary. For USACE a lot of
261521 - scanning was needed in 1996, as reported, for example, on
261522 - 960921. ref SDS 27 0001 Scanning is almost as inefficient
261523 - and error prone as email, so it is not a good solution.
261524 - Today, most contracts and specs are in some kind of computer
261525 - file that can be converted to ASCII which SDS handles per para
261526 - 2 above.
261528 - ..
261529 - c. Are records of meetings, calls and other interactions that are
261530 - not in machine readable form handled only as notes in the
261531 - record? ref DRT 1 SM7J
261533 - Generally yes. Meetings, calls and other interactions are
261534 - captured in SDS records, and submitted for comments to get
261535 - feedback that establishes the record, discussed on 961017,
261536 - ref SDS 29 2068, and more recently on 010725. ref SDS C6 KM7G
261538 - ..
261539 - Records of meetings and calls submitted by others are handled
261540 - as documents managed by SDS.
Dialog Documents Human Memory
Acronyms SDS Does Not Manage these Except in Organic Subject Structur
280501 - ..
280502 - Gary cites...
280504 - ..
280505 - Dialog, Documents, and Human Memory
280506 - ref OF 6 2117
280508 - This was issued on 960620. ref SDS 26 0001
280510 - Ideas advanced by the paper...
280512 - 1. Metric of communication is alignment. ref OF 5 755L and
280513 - ref OF 5 8233
280515 - ..
280516 - 2. Fragility human memory needs aid. ref OF 5 8461
280517 - ..
280518 - 3. Leadership aid based on para legal role. ref OF 5
280519 - 9565
280521 - ..
280522 - 4. Knowledge Space for organizational memory. ref OF 5 7551
280524 - ..
280525 - 5. Concurrent discovery for management, similar to concurrent
280526 - engineering, except it adds intelligence to organizational
280527 - memory that saves time money. ref OF 5 1476
280530 - ..
280531 - Gary asks...
280533 - a. Does SDS have any means of locating and managing acronyms?
280534 - Acronyms are a major pain in large system, particularly
280535 - government ones. ref DRT 1 Y57M
280537 - Acronyms are part of organic subject structure for managing
280538 - context, along with everything else people want to track.
280540 - [On 040513 developed method of capturing and managing
280541 - acronyms for an evolving glossary of terminology.
280542 - ref SDS G5 0001
Alignment Major Feature in SDS for Building and Maintaining Shared Mean
Alignment Linking Traceability Original Sources Attribution
Alignment Memory Improved by SDS Knowledge Space Connections Cause Ef
330601 - ..
330602 - Alignment Enables Common Understanding Maintain Shared Meaning
330603 - Proactive Management Saves Time Money Using Concurrent Discovery
330604 - Concurrent Discovery Enables Intelligence for Saving Time Money
330607 - Gary says...
330609 - "'Aligning people' requires... ensuring common understandings
330610 - that maintain shared meaning." ref DRT 1 K68I
330612 - There is not a specific question posed by Gary. The quote
330613 - seems to occur at ref OF 6 8233, which cites PMBOK and legal
330614 - practice to formulate a management practice of concurrent
330615 - discovery, ref OF 5 1476, which is a major activity using SDS
330616 - for Com Metrics.
330617 - ..
330618 - Alignment reflects management requirements in PMBOK and
330619 - ISO criteria for an "audit trail" and "traceability to
330620 - original sources," reviewed on 950721. ref SDS 20 1740
330622 - ..
330623 - Alignment supports intelligence that has many benefits...
330625 - (1) Understanding strengthened from regularly encountering
330626 - chronologies of cause and effect; avoids false
330627 - knowledge from near-term events that impart impression
330628 - of cause and effect that is not supported by the
330629 - record. Understanding alignment is hardwired in
330630 - organizational memory; does not drift away nor get
330631 - lost in faded memories relying on the gist of things.
330633 - ..
330634 - (2) Span of attention expanded by disclosing related
330635 - context, while creating alignment, that is otherwise
330636 - hidden by the "fog of war", until Murphy's Law
330637 - intrudes. ref OF 1 8536 and ref OF 1 08OH
330638 - ..
330639 - (3) Concurrent discovery enabled from connecting the
330640 - dots in daily affairs, avoids "second-guessing" in
330641 - court. see NWO, ref OF 4 1780
330643 - ..
330644 - (4) Continual learning about correlations, implications
330645 - and nuance that impact productivity, earnings and
330646 - stock prices, which are otherwise hidden until
330647 - mistakes, conflict, crisis and calamity occur.
330648 - ref OF 1 7T9I and ref OF 1 SE4F
330650 - ..
330651 - (5) Shared meaning enabled by building and maintaining
330652 - common story. As Gary notes today, this saves time
330653 - and money by enabling complementary action that not
330654 - only avoids mistakes, but leverages personal
330655 - strengths, as explained in NWO. ref OF 4 4077
330656 - ..
330657 - (6) Proactive management discloses small deviations
330658 - in communication from objectives, requirements and
330659 - commitments; since communication is a predicate to
330660 - action, alignment can be achieved in less time and
330661 - cost than incurring the cost of rework, and/or
330662 - adjustment by the court. This saves time and money
330663 - far better than traditional reactive business metrics
330664 - using cost and schedule control. see NWO, ref OF 4
330665 - 29G5 and ref OF 4 6915 and USACE report. ref DRP 6
330666 - 0001
330667 - ..
330668 - Creating alignment is psychologically demanding, as
330669 - noted in the record on 010725. ref SDS C6 02EW
330671 - ..
330672 - So, however, is the failure of intelligence as reported
330673 - on....
330675 - People having too many problems...001207, ref SDS 86 V54M
330676 - National security failure.........010911, ref SDS C9 UP5K
330677 - Economy steepest drop 10 years....011030, ref SDS D7 0001
330678 - Jobs loses biggest rise 20 years..011102, ref SDS D8 0001
Glossary Special Vocabulary for Writing
Glossary SDS Vocabulary
360601 - ..
360602 - Glossaries - SDS Has Two (2)
360605 - Gary asks...
360607 - b. Does SDS support any sort of glossary/thesaurus system to manage
360608 - definitions of terms? ref DRT 1 WX8L
360610 - SDS has a glossary of "SDS" terminology, and another for
360611 - "special vocabulary" to impress folks with fancy words, per
360612 - the record on 900913.
360614 - ..
360615 - Subject management is easiest place for a generalized
360616 - glossary/thesaurus, but it does not work like a dictionary.
Line Numbers Come from Legal Practice
Flexible Structure Natural Organization for Creating Managing Context
Knowledge Space Paradigm Shift from Documents Flexible Structure
Line Numbers Flexible Structure Knowledge Space 3 x 5 Cards
4607 - ..
460801 - ..
460802 - Line Numbers in SDS Records Reflects Legal Practice
460803 - SDS Format Using Line Numbers Reflects Legal Practice
460806 - Gary asks...
460808 - c. I assume that the line numbering of legal documents is the
460809 - source of the line numbering idea in SDS. ref DRT 1 GY8O
460811 - Partly that, and line numbers provide flexible structure,
460812 - explained on 940901, ref SDS 13 4B7N, to position information
460813 - in Knowledge Space formulated on 960620. ref SDS 26 3516
460815 - ..
460816 - On 000709 SDS Knowledge Space provides stronger organization
460817 - for daily work. ref SDS 67 0052
460819 - [On 020108 Morris proposes considering a design that
460820 - avoids line numbers. ref SDS F7 Y67G
480401 - ..
480402 - Spell Checking Supported
480405 - Gary asks...
480407 - d. Does SDS have spell checking? ref DRT 1 G09R
480409 - Yes, as a separate op. Cannot spell check as you go.
Original Source Material Never Changed Sometimes Formatting Adding fo
510401 - ..
510402 - Original Source Material Not Changed
510405 - Gary asks...
510407 - e. Are changes ever made to original records to correct errors in
510408 - transcription, typos, etc. as opposed to adding notes for new
510409 - materials or revised perspectives? ref DRT 1 G0VT
510411 - This issue relates to research on OHS/DKR team on 010124.
510412 - ref SDS 96 00FO
510414 - ..
510415 - Original source material from correspondence, a book,
510416 - magazine article, TV broadcast, etc., is not changed. It
510417 - provides a fixed target for analysis in SDS, where SDS can be
510418 - thought of as containing what is occurring in the mind from
510419 - having encountered input from others, per POIMS. ref OF 1
510420 - 3742
510421 - ..
510422 - Sometimes formatting is added in a document to
510423 - accommodate HTML. Gary's letter today was modified for this
510424 - purpose.
510426 - ..
510427 - Sometimes editor parentheticals within brackets are added to
510428 - clarify something came from a source, e.g.,
510430 - [Received from so and so.... ]
510432 - ..
510433 - An example is in Gary's letter today. ref DRT 1 TT9N
Case Law Not Updated
520401 - ..
520402 - Law Continually Updated Using Traceability to Original Sources
520405 - Gary asks in a second letter...
520407 - f. ..."case law" brings up objection to legal profession's approach
520408 - to documentation, which is carried over in many other settings:
520409 - There is never an update or reference to the original work. The
520410 - originating documents are never refactored. The result is that
520411 - the only way to know the current state is to start at the
520412 - beginning and retrace the entire history. I have seen corporate
520413 - policy manuals that were handled this way: never issue an update
520414 - to a policy, just add changes as needed. Often there is no
520415 - single source of policy information and retracing the history or
520416 - consulting the oral tradition is the only way to know what the
520417 - current state is. ref DRT 2 916O
520418 - ..
520419 - Gary's concern about case law is not clear; need
520420 - example.
520422 - ..
520423 - An updated policy manual in theory would state the current
520424 - policy, as revised. SDS might assist the dilemma Gary
520425 - cites of wanting to understand reasons for changes.
520427 - ..
520428 - Each case states the law for particular facts, which will
520429 - have varying degrees of commonality with circumstances of
520430 - different case. Lawyers argue alignment, and judges and
520431 - juries rule. The effort is always imprecise, but is
520432 - essential for community, engaging the process is equally
520433 - necessary.
520435 - ..
520436 - Judges do not generally make new law, but primarily pass on
520437 - alignment. Therefore case law does not provide an update
520438 - as Gary discusses. Legislative bodies update laws, but
520439 - then a whole new exercise of case law must be created to
520440 - determine application.
520441 - ..
520442 - Law provides guidelines to manage constant tension
520443 - between cooperation that leverages personal strengths by
520444 - taking complementary action through community, and
520445 - competition among individuals and organizations. Law
520446 - thereby channels the drive for dominance into an engine for
520447 - improvement, under the rule, thou shalt not steal, which
520448 - includes deceive, reviewed on 921205. ref SDS 9 8493
520450 - ..
520451 - The role of law to guide human conduct mirrors existence
520452 - comprised of cycles with varying durations (e.g., seconds
520453 - for breathing, hours for a sun rise, hours for the tides,
520454 - years for human life, etc.), leading to the rule past is
520455 - prologue. People have discovered that understanding
520456 - patterns of nature, including human nature, enable planning
520457 - for the future with predictable results, e.g., the sun
520458 - comes in the East every morning. We can count on that.
520459 - ..
520460 - Discovering laws of nature that have repeatable
520461 - patterns, is a process of continual learning. Religion,
520462 - tradition and law reflect the fact that some cycles in
520463 - human affairs have very long term patterns, some that
520464 - exceed the span of human life. These long term patterns
520465 - are not evident in the moment, when a decision to act is
520466 - taken, and so require overt help to restrain conduct that
520467 - conflicts with patterns of behavior essential for effective
520468 - community.
520470 - ..
520471 - Similarly, case law strives to maintain consistency by
520472 - linking to prior holdings on similar issues under relevant
520473 - context, and by sometimes explaining distinctions in order
520474 - to enable people to plan future activity that meets legal
520475 - tests for an effective community. The complexity of human
520476 - affairs, makes this challenging work. Citations can
520477 - generally be traced to a case of first impression, when an
520478 - issue was decided for the first time. This is time
520479 - consuming work using traditional methods, but is fairly
520480 - fast and easy with SDS.
Law Record Organized Not Easy to Find Information MaxThink, cco, Cas
CaseMap Legal Organizing Software to Manage Evidence in a Case
MaxThink Legal Organizing Software to Manage Evidence in a Case
Ecco, 930224 "Super PIM"
560701 - ..
560702 - MaxThink, Ecco, CaseMap Support Legal Work
560703 - SDS Effective for Finding Every Little Thing
560704 - Experience Using Other Methods Colors Belief in SDS Capability
560707 - Gary quotes in a second letter...
560709 - "The legal record of a case is organized by a structure to
560710 - facilitate access, so that participants can find relations and
560711 - correlations quickly." ref DRT 2 W48I which cites from the
560712 - original source. ref OF 5 OH6H
560714 - ..
560715 - ...and comments...
560717 - I accept that the record is organized, but doubt that this
560718 - supports finding relations and correlations quickly. The ability
560719 - to organize the record and records pertaining to a case are one
560720 - of the major uses of outliners such as MaxThink and Ecco in the
560721 - legal profession. Specialized tools such as CaseMap and its
560722 - related products (www.casesoft.com) are an attempt to meet the
560723 - need for a means of organizing the material if not the record of
560724 - a case. ref DRT 2 HG8M
560726 - ..
560727 - g. Gary might comment on SDS ability to find every little thing.
560729 - The paper Gary quotes, "Documents, Dialog and Human
560730 - Memory," explains an organizing methodology in SDS that
560731 - enables people to find information quickly, based on
560732 - coordinates under a concept of Knowledge Space. ref OF 5
560733 - WK3L This works well when "coordinates" are known, and so
560734 - is a big advantage of SDS, as explained in POIMS.
560735 - ref OF 1 034J
560737 - ..
560738 - For example, Bill DeHart reported in a call on 000709 that
560739 - experience at PG&E showed that SDS organization is a big
560740 - advantage. ref SDS 67 0052
560742 - ..
560743 - Gary's point is supported by Justice Stanley Mosk of the
560744 - California Supreme Court who indicated that SDS would be a
560745 - judges dream, in a meeting on 911130. ref SDS 8 4R7K
560747 - ..
560748 - While Justice Mosk did not so state, SDS may be a "judges
560749 - dream" because it helps people find "every little thing,"
560750 - as noted by Jack Park on 010411, ref SDS B3 X34F, and more
560751 - recently by Eric Armstrong on 010916, ref SDS D0 0001, who,
560752 - on the same day, also, reported that people cannot find
560753 - anything using other methods. ref SDS D1 KA6H Eric
560754 - repeated this latter concern on 011003. ref SDS D4 EC5N
560756 - ..
560757 - Ecco has been reviewed favorably several times...
560759 - Ecco review....................930908. ref SDS 10 0001
560760 - Explanation usage of Ecco......951228, ref SDS 22 5850
560762 - ..
560763 - There is no record reviewing MaxThink or CaseMap for
560764 - organizing the record and finding information, which is
560765 - generally capability for "Knowledge Management." On 000324
560766 - SRI reported research showing efforts to develop KM have
560767 - not been successful. ref SDS 53 4877
560769 - ..
560770 - Disparity between "finding everything" using SDS, and not
560771 - finding anything with other methods, justifies Gary's
560772 - skepticism, as a result of not having experience using SDS.
560773 - Frustration using other methods causes feelings that
560774 - explanations of SDS are overstated, i.e., a "utopia," noted
560775 - by Morris on 010720. ref SDS C5 YX8M Yet, even in those
560776 - cases there seems to be awareness that SDS work product is
560777 - not supported by other methods. ref SDS C5 075K
560779 - ..
560780 - This disparity may be resolved by additional organization
560781 - in SDS using organic structure to complement traditional
560782 - methods, as reported on 890523. ref SDS 2 SQ5L This record
560783 - is an example showing SDS support for finding correlations,
560784 - implications and nuance, reported by....
560786 - Jack Park.......................001130, ref SDS 84 H17O
560787 - Eric Armstrong..................010916, ref SDS D0 0001
PMBOK Available Online
580401 - ..
580402 - PMBOK Online and Compared with ISO Criteria
580405 - Gary asks in the 2nd letter....
580407 - h. Is the PMBOK accessible online anywhere, or is this a PMI
580408 - members only document? ref DRT 2 R79M
580410 - PMBOK is reviewed in relation to ISO requirements for PM,
580411 - in the record on 950721. ref SDS 20 0001
580413 - ..
580414 - PMBOK is a scanned document in the SDS record, but has not
580415 - been jumped to the Internet, because it would take about
580416 - day or so to fix all of the mistakes in scanning and get a
580417 - format that works. see discussion above on scanning.
580418 - ref SDS 0 Q46H
580419 - ..
580420 - PMI has a website at.....
580422 - http://www.pmi.org/publictn/download/2000welcome.htm
580424 - ...that has information on downloading the PMBOK.
Executive Mind Set
Communication Manager Role and Training Compared to Technography
Technography Facilitator Com Manager Prepares People Before Meeting a
Com Manager Title Name Other than Com Manager
Knowledge Worker Communication Manager Adds Intelligence to Informati
Com Manager Deliberates Organizational Memory Different Tasks from Tr
Facilitating Meeting Begins with SDS Record of Prior Meeting
Com Manager Support Knowledge Worker
Productive Technology Requires Training Support Like Com Manager Tech
Training Support Helps Knowledge Worker Learning Curve, Technography
Technology Reduce Productivity Requires Testing Discover Ergonomic Se
771401 - ..
771402 - Gary cites...
771404 - ..
771405 - Executive Mindset, Solving Obstacle to Leadership
771406 - ref OF 6 0001, in his letter. ref DRT 1 TT9N
771408 - ...and quotes...
771410 - "A strategy to meet the resistance of deferred reward modalities
771411 - is to use a specialist to create the data base of management
771412 - details, similar to the way an architect creates and maintains
771413 - the details needed to construct a building." ref OF 6 4Z4G
771416 - ..
771417 - Culture of Knowledge Strives to Advance Beyond Information
771418 - Communication Manager Role Scope Includes Meetings
771421 - Gary notes....
771423 - This leads up to the need for an information specialist.
771425 - SDS enables transition from information to a culture of
771426 - knowledge using Communication Metrics. Information skills
771427 - must be supplemented with skills for adding intelligence to
771428 - produce knowledge, i.e., using SDS to organize, analyse,
771429 - align, summarize and obtain feedback. Conducting an
771430 - effective meeting based on the record is another part of
771431 - this work, that is not normally considered an "information
771432 - specialist."
771434 - ..
771435 - We need to invest time in deciding what to call this role,
771436 - which is already recognized in some fields like law, where a
771437 - para legal does research, and finance, where analysts are
771438 - used, and management that uses roles like a Chief Operating
771439 - Officer, reported on 990625, ref SDS 41 8183, and stragegic
771440 - planning and anlaysts. I am coming to believe that
771441 - Communication Manager is a bit too narrow, although it is
771442 - very important. Generally one word is best, and so I am
771443 - inclined to use either analyst or intelligence.
771445 - ..
771446 - We could say "intelligence" is the work product that is
771447 - produced by an analyst. This is a bit more dramatic than
771448 - making the work product "knowledge," and may be easier for
771449 - people to grasp based on 50 years of talking about
771450 - "intelligence" for national security. One way or the other,
771451 - we want to settle on these terms.
771454 - ..
771455 - Productivity Requires Support to Use Technology Too Complex
771456 - Technography Trains Supports Using Microsoft Technology
771459 - Gary asks....
771461 - i. 1. Compare some Com Manager activities with "technography",
771462 - ref DRT 1 BU5H at...
771464 - http://www.coworking.com
771466 - ..
771467 - On 000120 Bernie DeKoven reported technography improves
771468 - productivity of meetings using facilitators. ref SDS 50
771469 - 2300
771471 - ..
771472 - Com Manager facilitates meetings, as noted by USACE in a
771473 - letter on 970407, ref DRP 5 8473, and does other tasks
771474 - explained in the scope of services and deliverables,
771475 - reported by USACE. ref DRP 5 1547
771477 - ..
771478 - Technography has an impressive web site for consulting
771479 - services to support and train people using Microsoft
771480 - programs and a variety of other powerful technologies....
771482 - http://www.coworking.com/html/tool.html
771484 - ...in order to help clients accomplish Knowledge
771485 - Management.....
771487 - http://www.technography.com/html/About.html
771489 - ..
771490 - [On 020107 Stuart Harrow reported DCMA likes Microsoft
771491 - programs for improving productivity, and is attracted by a
771492 - professional web site. ref SDS F6 KM4I
771494 - ..
771495 - [On 020110 Morris demonstrated Microsoft Work and Outlook
771496 - can be used effectively to support management. ref SDS F8
771497 - 5HYX
771499 - ..
771500 - Use of mainstream technologies and skilled facilitators
771501 - may land Technography assignments at places like NASA,
771502 - Microsoft, Enron, IBM, US Steel, UPRR, Ernst and Young,
771503 - etc., for reasons in Gary's letter on 011006. ref SDS D6
771504 - QS5F
771506 - ..
771507 - [On 020110 Morris reported statistics showing that people
771508 - only use 5% of the features in Microsoft Word and Outlook.
771509 - ref SDS F8 CK4K
771511 - ..
771512 - [On 021109 Gary reported the David Allen Company provides
771513 - management consulting, training and coaching, that sounds
771514 - similar to Technography, and has a software program that
771515 - improves productivity of Microsoft programs. ref SDS G2 NQ7K
771517 - ..
771518 - [On 021109 Gary repoted that Technography has improved its
771519 - products and services to align with SDS capabilities.
771520 - ref SDS G2 5Z5J
Com Manager Role Training Time Compared to 6 Months Estimated by Jeff
Psychologically Demanding Com Manager Consistently Discovering Notify
Facilitator Improves Meetings Without Speaking Com Manager Prepares P
Com Manager Helps People Learn SDS on the Job Transitioning Build Fai
Training Time for Com Manager Learn SDS Perform Com Metrics
820801 - ..
820802 - Training Period for Com Manager
820805 - Gary asks....
820807 - 2. Jeff Conklin says IBIS for meeting facilitation takes
820808 - about six-month full-time apprenticeship to bring a
820809 - person to full competence. I expect "technography"
820810 - approach, which uses outlining, is comparable.
820812 - ..
820813 - i. How long does it take to become proficient at meeting
820814 - facilitation using SDS? ref DRT 1 LV6G
820816 - Learning SDS takes a couple of weeks to get started,
820817 - depending on how much time each day can be applied to
820818 - the task, and the experience people bring to grasp
820819 - SDS design integrating management tasks. See comments
820820 - on 010725. ref SDS C6 XS8I
820822 - ..
820823 - Expertise with SDS features, ref OF 2 ZM4M, grows
820824 - continually in creating a useful record, explained on
820825 - 010725. ref SDS C6 03J7
820827 - ..
820828 - Facilitating meetings requires an experienced person
820829 - in management. Background in contracting and/or
820830 - exposure to legal practice and litigation is a big
820831 - help to understand counterintuitive value of getting
820832 - "no" for an answer, instead of "yes," as explained on
820833 - 010725. ref SDS C6 KM7G
820835 - ..
820836 - Qualifications for a Com Manager are set out in USACE
820837 - report. ref DRP 5 7412
820839 - ..
820840 - Temperament is an issue for the reasons reported on
820841 - 010725. ref SDS C6 03M6 and ref SDS C6 02EW
820843 - ..
820844 - Typically, someone new to SDS would be asked to support
820845 - simple meetings, calls and email for awhile, before
820846 - being assigned to high profile situations with a lot at
820847 - stake. Jeff Conklin's apprenticeship or mentoring
820848 - approach has been found to be an effective method of
820849 - gaining the skills to use SDS for Com Metrics.
820851 - ..
820852 - Not sure 6 month apprenticeship gets it done for
820853 - everyone. Someone like Andy Grove who understands
820854 - the value of investing intellectual capital, reported
820855 - on 980307, ref SDS 34 3668, may only require a few
820856 - weeks training to use SDS. Others will take many
820857 - years of experience. Senior people, even those who
820858 - have retired may be good candidates for this type of
820859 - work, as discussed on 000315. ref SDS 52 0005
Leadership Well Defined in Executive Mind Set
Management Responsibility Remove Barrier to Production
840501 - ..
840502 - Management Barrier to Productivity Because Communication Risky
840505 - Gary says in a second letter....
840507 - The characterization of the functions of leadership are good. I
840508 - think that one problem we have is that management functions are
840509 - poorly understood: a major function of management should be to
840510 - remove barriers to production, but that does not seem to be
840511 - understood. ref DRT 2 AX4G, evidently citing the original source,
840512 - ref OF 6 0057
840514 - Challenge arises from the fact that most management is
840515 - performed by people who are trained and have exhibited skill
840516 - doing technical tasks, while there is really no training at
840517 - all for the kind of communication needed to manage, as
840518 - explained in POIMS. ref OF 1 1114
840519 - ..
840520 - Management training is assumed from time in service
840521 - that exposes culture (use this form for meeting notes, boy
840522 - the boss sure talked them into saying "yes," where's the cost
840523 - control report, etc.), and so management skills are presumed,
840524 - based on demonstrating verbal skills that sound good enough
840525 - in the moment for everybody to say "yes," and when mistakes
840526 - beecome obvious, good talking skills blame "Murphy's Law,"
840527 - some guy who transferred, retired or died.
840529 - ..
840530 - The fact that the major task of management is communication
840531 - and that this process is driven by genetics, see NWO,
840532 - ref OF 3 5653 and POIMS, ref OF 1 24A7, which are inherently
840533 - error prone, again per POIMS, ref OF 1 8774, and, yet, also,
840534 - essential, presents a significant dilemma.
840535 - ..
840536 - Professor Joseph Ransdell noted in a letter on 000716
840537 - that Com Metrics provides a theory of management based on a
840538 - process which has been sought for a long time, and so
840539 - requires patience to advance. ref SDS 68 7838
840541 - ..
840542 - Accordingly, learning SDS and using it as designed makes up
840543 - for some inexperience in management, just as using the
840544 - alphabet to send a letter, or make a list, makes up for not
840545 - understanding weaknesses of human mental architecture.
Winograd, Terry Work Correlating Communication and Action Supports Co
Winograd Work Supports Com Metrics Concept of Linking Action with Com
Writing Supports Com Metrics Concept of Linking Action with Communica
870601 - ..
870602 - Terry Winograd's Work Supports Communication Metrics
870603 - Knowledge Management Must Correlate with Action
870604 - Communication Metrics Supported by Terry Winograd's Work
870608 - Gary quotes in a second letter....
870610 - "Clearly, when people speak there is always an intent to lead the
870611 - listener toward some understanding that is usually aimed at
870612 - achieving specific follow up action." ref DRT 2 LE4O from the
870613 - original source, ref OF 6 01HH
870615 - ...and notes that...
870617 - ..
870618 - Terry Winograd terms this "CfA (Communication for Action)" and
870619 - states, correctly, that it is only one type of communication that
870620 - is important in the analysis of systems. His work on language /
870621 - action is interesting. He built a computer program to manage such
870622 - communications (much as IBIS does for argumentation, but the
870623 - state diagram is more rigid). I don't know how well that worked
870624 - and where he stands today. His web site has some interesting
870625 - papers. He is currently at Stanford, I believe. ref DRT 2 HG5J
870627 - Terry's work shows alignment with Communication Metrics, as
870628 - reported on 011213. ref SDS E8 QJ5N
870630 - ..
870631 - Meeting with Terry at Stanford on 011219 showed potential
870632 - for collaboration. ref SDS F1 0001
Permanent Record Alone Inadequate Feedback Follow Up Shows Understand
Paraphrasing Recodes to Aid Understanding Memory Causes Meaning Drift
Paraphrase Aids Memory Understand Personal Context Experience Twists
Meaning Drift Memory Aid Recode Paraphrase Understand Personal Contex
Paraphrase Recode Aids Memory Understand Context Personal Experience
Communication Biggest Risk Enterprise Too Many Problems Stock Market
AE0901 - ..
AE0902 - Killer App Alignment; Communication Biggest Risk Enterprise
AE0903 - Paraphrasing Aids Memory, Recoding Accelerates Meaning Drift
AE0904 - Organizational Memory Needs Follow Up for Effective Management
AE0905 - Triangulation Strengthens Understanding Refines Accuracy
AE0908 - Gary continues in his second letter...
AE0910 - A permanent record does not equate directly to understanding
AE0911 - although it does reduce drift substantially. While correct
AE0912 - follow up action is the ultimate indication of understanding, we
AE0913 - need short cycle feedback as well. Correct paraphrasing is one
AE0914 - method that has proven successful ("let me see if I understood
AE0915 - what you said ..."). There is also a concept called an "Admin
AE0916 - (administration) Scale that sets out the hierarchy of priorities
AE0917 - from vision down to orders and how they need to align for an
AE0918 - organization actually to do what it claims it is doing. There is
AE0919 - a whole treatise to be written on this topic. This was sparked
AE0920 - by the introduction of "organic structure" as the Admin Scale is
AE0921 - a major (essentially unknown) one. ref DRT 2 PO6I
AE0922 - ..
AE0923 - Organic structure of knowledge presented in NWO, seems
AE0924 - similar to "Admin Scale." ref OF 3 XF6F
AE0926 - ..
AE0927 - Paraphrasing aids memory to understand information in relation
AE0928 - to the context of personal experience. This is a KM dilemma
AE0929 - because recoding to improve memory, by understanding alignment
AE0930 - with personal context, contributes to meaning drift, see
AE0931 - 990303 reviewing professor George Miller's work. ref SDS 37
AE0932 - 2838 and ref SDS 37 4510
AE0934 - ..
AE0935 - KM dilemma was cited by NSF on 991213 to avoid support for
AE0936 - "intelligence." ref SDS 47 9144
AE0938 - ..
AE0939 - The paradigm shift of the millennium is that organizations
AE0940 - and information technology (IT) accelerate meaning drift in
AE0941 - daily communication which converts the core competency of
AE0942 - humanity into the biggest risk in enterprise. see POIMS,
AE0943 - ref OF 1 PS7G Every meeting, every call, every email sows the
AE0944 - seeds of error. Without proactive alignment, continual
AE0945 - bumbling, loss, conflict, crisis and calamity, explained in
AE0946 - POIMS, ref OF 1 R69H, will grow, as reported on 011003.
AE0947 - ref SDS D4 O76L
AE0948 - ..
AE0949 - This dynamic increases demand to maintain alignment in
AE0950 - order for big organizations, and technology that speeds up
AE0951 - information, to be productive, rather than self-destructive,
AE0952 - which worried Gary on 011006. ref SDS D6 MO6F
AE0954 - ..
AE0955 - SDS enables proactive management for adding "intelligence" to
AE0956 - the "permanent record" because organizational memory alone
AE0957 - does not ensure understanding, as related in telecon with
AE0958 - Morris on 010924. ref SDS D2 L46F However, creating the record
AE0959 - is a major first step.
AE0961 - ..
AE0962 - Triangulation strengthens understanding, which includes
AE0963 - feedback, per below, ref SDS 0 J34L,
AE0965 - ..
AE0966 - Feedback is essential and a big challenge, see NWO....
AE0968 - Short cycle feedback for a cookie..... ref OF 3 0936
AE0969 - Resistance to feedback................ ref OF 3 2670
AE0970 - ..
AE0971 - So, while tools alone are not a complete answer, SDS is
AE0972 - a big part of improvement, which, together with work practices
AE0973 - and work role (see above, ref SDS 0 OP6K, provides the only
AE0974 - solution for a new world order that makes communication the
AE0975 - biggest risk in enterprise.
AE0977 - ..
AE0978 - Demand arising from fixed mental biology, expanding population
AE0979 - and information is a Killer Application, because these factors
AE0980 - appear constant for the foreseeable future. The only
AE0981 - challenge is to spread the good news.
Giving Up Hopeless Task Getting General Improvement at Boei
Discouraged Giving Up Ambitious Management Science Communication Theo
50 Years Adopt New Way Working Buckminster Fuller SDS Conflicts Commo
Utopia Overkill Complexity SDS Records Details Management Psychologic
Utopia False Overstated Claims Unbelievable Because Other Methods Can
AL0801 - ..
AL0802 - Significant Improvement Presents Illusions of Utopia
AL0803 - Utopia Wrong Standard for Adopting Improvement
AL0804 - Understanding Aided by Triangulation in Knowledge Space No Utopia
AL0807 - Gary quotes in his second letter....
AL0809 - "'Understanding' is so critical in construction that specialists
AL0810 - are used, called "architects," to figure out the right
AL0811 - connections, and they inspect the actual work against original
AL0812 - objectives set out in a data base, called "plans and
AL0813 - specifications," to ensure those connections are correct so that
AL0814 - the building will stand up under the loads it will encounter."
AL0815 - ref DRT 2 583O from the original source, ref OF 6 02EE
AL0817 - ..
AL0818 - ...and argues that...
AL0820 - This statement is, unfortunately, utopian. What is the reality?
AL0821 - Based on my experience this view of building is not a whole lot
AL0822 - more accurate in practice than is "process" in software
AL0823 - development -- hardly anything ever gets done the way the theory
AL0824 - says that it should. ref DRT 2 7D4L
AL0826 - ..
AL0827 - j. Good management is beyond reach; Cannot Learn SDS in 20 Minutes
AL0829 - "Utopia" describes capability that seems out of reach,
AL0830 - and so unattainable, which strikes a tone of discouragement,
AL0831 - disillusionment and giving up. This point comes up again in
AL0832 - Gary's comments on POIMS. ref SDS F3 455G
AL0834 - ..
AL0835 - On 010425 Morris noted SDS makes everything available in the
AL0836 - right place at the right time, based on the Typical Day
AL0837 - Scenario. Then objected this is utopian because nobody can
AL0838 - do it using other software programs. ref SDS B5 EP7F This
AL0839 - overlooks the report on 000709 that experience at PG&E showed
AL0840 - SDS has better organization than other methods. ref SDS 67
AL0841 - 0052 In any case, people have to get discouraged with what
AL0842 - they are doing in order to improve, per Grove on 980307.
AL0843 - ref SDS 34 1660 Feelings that SDS claims are "utopian" is
AL0844 - evidence that other people are not getting SDS tasks done by
AL0845 - other means, and so this is an enabling force that advances
AL0846 - dynamics in the market place, per telecon with Stuart Harrow
AL0847 - at DCMA on 010712. ref SDS C2 ZR5G
AL0849 - ..
AL0850 - Some retrenchment of perspectives among people in technology
AL0851 - is inevitable because technology for computers and software
AL0852 - is a relatively new field, which has enjoyed big margins for
AL0853 - 30 or 40 years. This history of success breeds poor work
AL0854 - practices because sunshine profits buy-off bad management,
AL0855 - reported on 001101. ref SDS 77 0001. On 950428 a high tech
AL0856 - expert explained bad management is endemic to IT. ref SDS 19
AL0857 - 3921 So, when IT people see claims of good management they
AL0858 - are justifiably wary. This, however, does not justify
AL0859 - ignoring evidence that SDS has better organization that
AL0860 - expands span of attention, based on direct examination of an
AL0861 - SDS record.
AL0863 - ..
AL0864 - SDS is designed to add "intelligence" for converting
AL0865 - information produced with alphabet technology into useful
AL0866 - knowledge of cause and effect. Since the alphabet makes
AL0867 - people "superhuman" for handling information, reported on
AL0868 - 010622, ref SDS C0 N668, it should be expected that SDS
AL0869 - offers similar advance for growing knowledge.
AL0871 - ..
AL0872 - The alphabet and SDS do not enable utopia, yet both bring
AL0873 - substantial improvement, and so are worthwhile efforts.
AL0875 - ..
AL0876 - We are not going to get out life alive. We cannot change the
AL0877 - fact that entropy occurs in nature. Civilization struggles
AL0878 - for improvement to lengthen the period of oscillation between
AL0879 - failure and renewal, e.g., expansion and recession. The goal
AL0880 - of SDS is not perfection (utopia), but rather improvement by
AL0881 - expanding span of attention beyond the limits of alphabet
AL0882 - technology to strengthen understanding, and avoid meaning
AL0883 - drift, per above. ref SDS 0 XT4K Knowledge and understanding
AL0884 - cause and effect is a process of continual refinement, per
AL0885 - below. ref SDS 0 N35J and ref SDS 0 455G
AL0887 - ..
AL0888 - Construction has a long tradition of using separate people
AL0889 - to design and build. This results in a continual inspection
AL0890 - process that compares work in progress with plans and specs;
AL0891 - sometimes by a resident inspector, and always supported by
AL0892 - architects and engineers, who have authority to order the
AL0893 - work removed and corrected at the contractor's expense.
AL0895 - ..
AL0896 - The fact that there is tension in performing this task, and
AL0897 - that it is not carried out with perfection, shows demand to
AL0898 - strengthen intelligence that grows understanding in order to
AL0899 - save time and money, as DNRC reported on 010725. ref SDS C6
AL0900 - 02HX
AL0902 - ..
AL0903 - The fact that lawyers, architects and contractors do not work
AL0904 - perfectly, that they do not apply practices consistently, nor
AL0905 - even understand the power of work practices they use every
AL0906 - day, and which were developed over centuries of trial and
AL0907 - error, reported for example on 960125, ref SDS 24 6930 and,
AL0908 - ref SDS 24 4829, should not deter using SDS for enabling
AL0909 - consistent use of good practices. Almost no one understands
AL0910 - the theory of alphabet technology, yet many people use it to
AL0911 - advantage because it is much more effective than the
AL0912 - alternative of illiteracy.
AL0914 - ..
AL0915 - Worry about utopia and perfection should not deter efforts to
AL0916 - improve. Professor Joseph Ransdell reported on 000716 that
AL0917 - SDS presents technology that supports a theory of management
AL0918 - which has been sought for a long time, and so acceptance will
AL0919 - be slow. On 011210 Gary cited Buckminster Fuller to make a
AL0920 - similar point. ref SDS E3 R66K The issue should be to make
AL0921 - reasonable efforts to advance this agenda.
What's a Metric for Communication that Improves Productivity
Metrics Proactive Risk Management Align Communication Avoid Deviation
AX0501 - ..
AX0502 - What's a Metric for Communication that Improves Productivity?
AX0503 - Alignment with Original Sources Critical Communication Metric
AX0504 - Understanding Aided by Triangulation in Knowledge Space
AX0507 - Gary continues...
AX0509 - I suggest that the term "metrics" has a more precise definition
AX0510 - than the one you are using in many contexts. In process and
AX0511 - software a "metric" is a countable event, not just a means of
AX0512 - gauging progress. ref DRT 2 AD5H
AX0514 - Another perspective is to ask....
AX0516 - ..
AX0517 - k. What is an effective metric to make communication more
AX0518 - productive so that understanding and follow up are less of a
AX0519 - utopian dream, in order to solve the problem Gary notes above?
AX0520 - ref SDS 0 786G
AX0522 - Objections to Communication "Metrics" have been reviewed
AX0523 - previously....
AX0525 - Introduce communication controls, 950204, ref SDS 16 5468
AX0526 - Cost/benefit metrics............. 950223, ref SDS 17 5868
AX0527 - Management metrics measure com... 950223, ref SDS 17 3164
AX0529 - ..
AX0530 - Traditional business metrics using after-the-fact paperwork
AX0531 - do not improve communication, for reasons set out on 980405.
AX0532 - ref SDS 35 3307
AX0534 - ..
AX0535 - For example, Drucker points out that people have just given
AX0536 - up trying to improve communication, reviewed on 931130.
AX0537 - ref SDS 12 3851, because the task is too complex, as set out
AX0538 - in NWO. ref OF 4 9449
AX0540 - ..
AX0541 - While traditional "metrics" are difficult for communication,
AX0542 - it has proven useful to complement cost and schedule control
AX0543 - with communication controls, per seminar on 950202.
AX0544 - ref SDS 15 5005
AX0546 - ..
AX0547 - Alignment is an effective control criteria for communication,
AX0548 - and so can be construed as a metric, even though it does not
AX0549 - fit the model of precise quantification familiar to people
AX0550 - using "metrics" in other fields. Law is a slow metric that
AX0551 - discovers alignment of conduct after it is too late to avoid
AX0552 - harm. ref OF 4 2536 Communication Metrics enables concurrent
AX0553 - discovery so that harm is avoided by proactive alignment of
AX0554 - work day-to-day. This form of quality control, i.e., TQM,
AX0555 - that "debugs" management saves more time and money than
AX0556 - reactive traditional metrics for cost and schedule control,
AX0557 - reported by USACE, ref DRP 6 0001, even though the latter
AX0558 - seem to be more precise, as explained in NWO. ref OF 4 29G5
AX0559 - ..
AX0560 - Anyone who has worked with cost and schedule control is
AX0561 - aware that mathematical precision for cost and schedule
AX0562 - control is an illusion, and requires considerable
AX0563 - investigation to have any real meaning. SDS provides a recor
AX0564 - linked to these traditional metrics that makes investigation
AX0565 - faster, better and cheaper.
AX0567 - ..
AX0568 - Another powerful metric of communication that is not often
AX0569 - recognized is disagreement, which presages failure to
AX0570 - perform, reported on 010725. ref SDS C6 KM7G
AX0573 - ..
AX0574 - Communication Metrics Support Calculation Cost Savings
AX0576 - SDS has a function that produces traditional "metrics" for
AX0577 - communication. For example the record reviewing Gary's two
AX0578 - letters today has...
AX0580 - Words...................... 12,386
AX0581 - Subjects................... 230
AX0582 - Links...................... 352
AX0583 - Action Items............... 30
AX0584 - Headings................... 77
AX0586 - ..
AX0587 - These metrics are not particularly useful for management, but
AX0588 - do reflect activity that strengthens understanding and follow
AX0589 - up, which saves time and money. For example, the alignment
AX0590 - process inherent in links discloses meaning drift, which
AX0591 - enables adjustments before mistakes occur.
AX0592 - ..
AX0593 - These metrics support calculation of cost savings, as
AX0594 - reported by USACE. ref DRP 6 4510
Refractoring Organization Indexing by Subject Continuous In rmation
Refractoring Attachment Sound Like Alignment Feedback and Follow Up
Feedback Feared Deferred Reward May Lose Opportunity
Luddites Fear Technology Improvements, 001219
Good Enough Get By Feel Good Management Empowerment Cursory Impulsive
B90801 - ..
B90802 - Refractoring and Attachment Sounds Like Alignment, Feedback
B90803 - Small Problems Psychologically Demanding Requires Vigilance SDS
B90804 - Feedback and Follow Up Action Refine Accuracy of Understanding
B90806 - Follow up ref SDS 90 I53M, ref SDS 88 IX4V.
B90808 - Gary quotes in his second letter....
B90810 - "Dr. Landauer describes a study showing human mental
B90811 - 'understanding' changes as a function of new information."
B90812 - ref DRT 2 WG5N from the original source, ref OF 6 03HJ
B90815 - ..
B90816 - ...and then comments....
B90818 - This is a major reason for refactoring and for attaching
B90819 - new insights to original ideas. There is often a fine line
B90820 - between new insight and memory drift. ref DRT 2 PRSR
B90822 - [...below comment on Gary's explanation of refractoring based
B90823 - on his earlier use of this term. ref SDS 0 NI7M
B90825 - ..
B90826 - [On 020618 Gary discussed a refractoring browser used for
B90827 - source code editing, in the context of managing the
B90828 - complexity of organic structure, and consequent potential for
B90829 - consultants and experts to make a living by creating
B90830 - standardized structures for particular fields. ref SDS G1
B90831 - PQYX
B90833 - ..
B90834 - Gary quotes further...
B90836 - "This leads to the third key ingredient in communication: a
B90837 - system of 'follow up' linked to original understandings that
B90838 - ensures desired action is taken, because if needed action is not
B90839 - taken, leadership fails. How is 'follow up' accomplished?"
B90840 - ref DRT 2 PRSW, from the original source, ref OF 6 04KH
B90842 - ...and comments...
B90843 - ..
B90844 - The correct pattern, hardly ever used is that the person
B90845 - giving the order or direction receives the follow up with
B90846 - supporting evidence of what was done so that the result of the
B90847 - action can be compared to the intent of the directive.
B90848 - ref DRT 2 PRTS
B90849 - ..
B90850 - Good management practice is difficult to use
B90851 - consistently because of time limitations and limited span of
B90852 - attention, reported on 921205. ref SDS 9 4803
B90854 - ..
B90855 - SDS helps solve this problem.
B90857 - ..
B90858 - Gary quotes again....
B90860 - "Therefore, technology that improves understanding and follow up,
B90861 - makes it easier to motivate people to accomplish difficult
B90862 - objectives." ref DRT 2 PRTY from original source, ref OF 6 0672
B90864 - ...and comments...
B90866 - True, but there are often other, more powerful incentives at work
B90867 - in the culture. Witness what happens, for example, when
B90868 - productivity improvements are perceived as a threat by unions, or
B90869 - the behavior on a "cost plus fee" contract. The cultural
B90870 - incentives can totally overwhelm personal incentives, and do so
B90871 - in many if not most cases. ref DRT 2 PRUT
B90872 - ..
B90873 - Resistance by local culture to improvement was noticed
B90874 - by Grove in his book "Only the Paranoid Survive," reviewed on
B90875 - 980307. ref SDS 34 1660 Same issue was discussed with Morris
B90876 - on 990527. ref SDS 39 1233
B90878 - ..
B90879 - Laziness was cited by Jack Park on 010908 as contributing to
B90880 - desire for getting by with information skills by pressing
B90881 - Reply in email, rather than learning to use "intelligence."
B90882 - ref SDS C8 MT8I
B90884 - ..
B90885 - Fortune magazine reported in an article on executives who are
B90886 - satisfied with getting by, rather than improving, reviewed on
B90887 - 990625. ref SDS 41 7344
B90889 - ..
B90890 - Luddites are classic example of Gary's point, reviewed on
B90891 - 000419. ref SDS 57 0673
B90893 - ..
B90894 - Social pressure prevents use of good management.....
B90896 - Feel good management..............911123, ref SDS 7 1331
B90897 - Bad management seems fast easy....990527, ref SDS 39 1233
B90899 - ...that can only be overcome with better technology, and
B90900 - struggle to develop experience showing productivity and
B90901 - earnings improve.
B90903 - ..
B90904 - Gary comments further....
B90906 - Disincentive often comes in the form "what you do speaks so
B90907 - loudly that I can't hear a word you say," as when management
B90908 - speaks about quality while ardently resisting even the smallest
B90909 - of changes which might make it possible to improve quality.
B90910 - ref DRT 2 PRVQ
B90912 - ..
B90913 - Do this often enough and there is simply no credibility left.
B90915 - ..
B90916 - With regard to disconnection in time making it difficult to
B90917 - perceive the value of capturing the record: humans have a
B90918 - difficult time associating cause with effect the further
B90919 - separated they are in time. The immediate accessibility of the
B90920 - original "cause" helps to reduce the perceived span of time and
B90921 - helps associate cause and effect. ref DRT 2 PRWP
B90923 - ..
B90924 - SDS enables a stronger link between communication, planning
B90925 - and action, as explained in POIMS. ref OF 1 1102
B90927 - ..
B90928 - Gary's explanation of "refractoring and attachment" seems to
B90929 - support Communication Metrics process of feedback and follow
B90930 - up enabled by SDS to refine understanding, as explained
B90931 - further below. ref SDS 0 N35J He discussed "refactoring" on
B90932 - 001222, as a specific software programming practice to
B90933 - refine organization of code. ref SDS 90 I53M Application
B90934 - today seems to generalize this idea to communication beyond
B90935 - software engineering.
B90937 - [On 020618 Gary mentions a "refractoring browser is an
B90938 - enhancement to a source code editor. ref SDS G1 QSQS
B90940 - ..
B90941 - Gary's view about time decaying memory aligns with guidance
B90942 - on designing SDS explained on 950204. ref SDS 16 0550
B90944 - ..
B90945 - Gary seems to further agree that adding alignment to plans
B90946 - and then to reports on taking action, increases the chance
B90947 - that actions align with plans, and that when deviations
B90948 - occur, there is greater chance to mitigate damage by making
B90949 - corrections early, rather than wait until disaster strikes
B90950 - as noted by Aristotle. see NWO. ref OF 4 4564
B90952 - ..
B90953 - There is still the problem that fixing small mistakes is not
B90954 - fun, reported by DNRC on 010725, ref SDS C6 02EW, and this
B90955 - gives rise to need for dedicated specialists.
SDS Typical Day Scenario
BB0501 - ..
BB0502 - Gary cites....
BB0504 - ..
BB0505 - Typical Day Scenario using the SDS Program
BB0506 - ref OF 3 0001
BB0509 - ..
BB0510 - Email Client - May be Part of SDS
BB0511 - SDS Operating System People Organizations Supports Email
BB0514 - a. Is SDS an email client, or does it interface with one or more?
BB0515 - SDS is used track incoming email and to compose outgoing email,
BB0516 - so it would make sense that it would be an email client.
BB0517 - ref DRT 1 00EP
BB0519 - Not sure on this. The Typical Day Scenario says in the
BB0520 - beginning that SDS does not replace other programs. It helps
BB0521 - people think, remember and communicate, adding "intelligence"
BB0522 - to information produced by other methods. ref OF 3 B86F
BB0523 - ..
BB0524 - This perspective may suggest that everything is a
BB0525 - client of SDS under a model of an operating system for people
BB0526 - and organizations, explained in the meeting at Intel on
BB0527 - 950927. ref SDS 21 8400 so that all programs and work product
BB0528 - feed SDS, and SDS manages everything. It does none of this
BB0529 - automatically, but rather provides an organized environment
BB0530 - for thinking through writing that organizes, analyses, aligns
BB0531 - and summarizes.
Email Automatically Show Up in Someone's Email
BC0401 - ..
BC0402 - SDS Plan, Perform, Report, Email for Delivering the Mail
BC0405 - Gary asks....
BC0407 - b. Can SDS records replace email...
BC0409 - Since the SDS record appears to be a shared record, is it
BC0410 - possible to create SDS records that automatically show up in the
BC0411 - recipient's in box, thus removing much of the need for email at
BC0412 - all. ref DRT 1 2Z3K
BC0414 - SDS does not work that way, and not sure it would be
BC0415 - effective, but might be good idea to experiment in order to
BC0416 - evaluate such capability, keeping in mind that productivity
BC0417 - requires a way to be step back and be objective by being
BC0418 - apart from other things in order to manage them.
BC0419 - ..
BC0420 - Sharing records is useful for expanding connectedness
BC0421 - that expands span of attention and reduces duplication in the
BC0422 - record. A big challenge is linking to something which is
BC0423 - controlled by someone else, because if that person decides to
BC0424 - delete a record, then that support is gone for any action
BC0425 - that relied on the deleted reference. It is a tricky issue.
BC0427 - ..
BC0428 - Humans have a variety of needs. One is to figure out what
BC0429 - to say, and what to do about what is said. Part of this
BC0430 - larger task is interacting with others, and this requires a
BC0431 - means to convey information.
BC0433 - ..
BC0434 - Email is efficient for delivering the mail.
BC0436 - ..
BC0437 - SDS is good for figuring out what to send and what to do with
BC0438 - what is received. In practice, this means bring email and
BC0439 - everything else into the SDS record, explain the source, and
BC0440 - provide a link, so that if that source goes away, the
BC0441 - original authority is in tact.
Deleting the Record
Delete Records to Avoid Discovery, Liability
BF0501 - ..
BF0502 - Material Information Not Deleted from the Record
BF0505 - Gary asks....
BF0507 - c. How is the list of prior related events pruned? How do you
BF0508 - decide when the history extends too far back? The current
BF0509 - project or subproject had an origin and tracking before that
BF0510 - with other than a link is pointless. Is there any attempt to
BF0511 - limit list length based on relevancy? ref DRT 1 0108
BF0513 - Material information is never removed. Sometimes a record
BF0514 - will be created, and it will not have anything in it, or have
BF0515 - very little, and something like will be deleted when
BF0516 - encountered.
BF0518 - ..
BF0519 - Deleting is avoided because the record is created and
BF0520 - maintained to enable understanding, as explained on 991021.
BF0521 - ref SDS 44 5304 Experience shows it is very difficult to
BF0522 - predict what will become important in the future.
BF0524 - ..
BF0525 - SDS supports the corollary of adding a record for a prior
BF0526 - date, when circumstances show that an event occurred that was
BF0527 - not reported, but needs to be. A common example is catching
BF0528 - up on email.
BF0530 - ..
BF0531 - There is a "pruning" task that needs to be implemented. Any
BF0532 - particular record may wind up with a lot of entries in the
BF0533 - Reference field that are not used in the record. These can
BF0534 - be manually deleted easily, but it takes a few seconds. Some
BF0535 - code needs to be developed that removes these unused
BF0536 - references in an SDS record with the "save" operation, so it
BF0537 - occurs without noticeable time and attention expended by the
BF0538 - user.
Session State Not Preserved by SDS During Reboot
BG0401 - ..
BG0402 - Gary asks....
BG0404 - The scenario tells of a reboot to test the Microsoft fix and
BG0405 - then returning to the interrupted SDS session.
BG0407 - d. Does SDS preserve session state across reboots, that is session
BG0408 - is persistent? ref DRT 1 214T
BG0410 - This may relate to the scenario at ref OF 3 06XW which
BG0411 - mentions booting the computer, and further in the scenario
BG0412 - there is mention of "...click back to my notes on
BG0413 - preparing..." ref OF 3 0732
BG0414 - ..
BG0415 - SDS does not preserve session state across reboots.
BG0417 - ..
BG0418 - Finding anything in SDS only takes a few seconds, as noted by
BG0419 - Eric Armstrong on 010916. ref SDS D0 0001
Session State Not Preserved by SDS During Reboot
BH0401 - ..
BH0402 - Gary asks...
BH0404 - The scenario tells of a remote session to show Helen the working
BH0405 - of an SDS feature.
BH0407 - e. Does SDS support this sort of remote invocation? Is there some
BH0408 - other software involved? ref DRT 1 0117
BH0410 - This is done by other software.
Shared SDS Records Supported
Individual Lowest Level of Scale Aligns POIMS
Shared Knowledge Meaning Patterns Paradigms
Integrate Personal Organizational Management
Personal Organizational Integrated Data Base
Balance Competition and Cooperation
BP0901 - ..
BP0902 - People Individually Managed within Context of Organization
BP0905 - Gary asks....
BP0907 - The conversation with Wendy on the Microsoft result where she
BP0908 - says that she will just link into the SDS record implies a shared
BP0909 - data repository, and a personal repository for each user.
BP0911 - ..
BP0912 - f. How does SDS manage shared and private data?
BP0913 - ref DRT 1 2152
BP0915 - POIMS explains SDS integrates personal and organizational
BP0916 - management by balancing competition with cooperation. This
BP0917 - requires a data base. ref OF 1 8951 Gary explained basic
BP0918 - scheme in a letter to OHS/DKR team on 001220. ref SDS 88 TQ4H
BP0919 - ..
BP0920 - Everyone has an ID and password, and so all records are
BP0921 - created for individual people, similar to an email, Internet,
BP0922 - or bank account.
BP0924 - ..
BP0925 - Issues of privacy, security, confidentiality and secrecy
BP0926 - arise, discussed recently with Terry Winograd on 011213.
BP0927 - ref SDS E8 FF7I
Shared SDS Records Supported
BX0401 - ..
BX0402 - Enabling Forces Aligning for Improvement Using KM
BX0403 - Tyranny Status Quo Improvement Walking through Valley of Eeath
BX0404 - Improvement Strong Desire at War with Tyranny of Status Quo
BX0407 - Gary's second letter quotes....
BX0409 - "The record shows that Wendy said people want to do a better job,
BX0410 - they want to make more money, they believe that lifting the
BX0411 - capacity to think, remember and communicate is the answer, but
BX0412 - they need faith to sustain them in taking up SDS because this is
BX0413 - really using a new craft: Communication Metrics." ref DRT 2 HN4M
BX0414 - quoting from the original source. ref OF 3 1256
BX0416 - ...and Gary comments...
BX0417 - ..
BX0418 - I really would like to believe any part of this statement,
BX0419 - but it runs completely counter to most of my experience. I have
BX0420 - witnessed parts of this at some times in some individuals, but
BX0421 - the proportion is too small to be called anything other than
BX0422 - exceptions. ref DRT 2 7Z5L
BX0424 - Improvement by definition is an exception, so this does not
BX0425 - support failure to try, but rather requires leadership with a
BX0426 - broader vision, reviewing Gary's comments on "High Cost of
BX0427 - Medical Mistakes." ref SDS F3 R98K
BX0429 - ..
BX0430 - Gary reported experience on 011006 that needs "intelligence"
BX0431 - support. ref SDS D6 MO6F Lack of "intelligence" is, also,
BX0432 - evident in the wider economy...
BX0433 - ..
BX0434 - People having too many problems...001207,
BX0435 - ref SDS 86 V54M National security failure.........010911,
BX0436 - ref SDS C9 UP5K Productivity paralyzed............011003,
BX0437 - ref SDS D4 EC5N Economy steepest drop 10 years....011030,
BX0438 - ref SDS D7 0001 Jobs loses biggest rise 20 years..011102,
BX0439 - ref SDS D8 0001
BX0441 - ....which leads to understandable caution about ability to
BX0442 - improve the work, explained above. discussing "utopia."
BX0443 - ref SDS 0 FY8M
BX0444 - ..
BX0445 - Gary's concern reflects Andy Grove's despair trying to
BX0446 - get successful people to improve, before sunshine profits run
BX0447 - out, and finding strong desire to work on familiar things in
BX0448 - familiar ways. ref SDS 34 1660
BX0450 - ..
BX0451 - Yet, Andy got some of it done at Intel for awhile, as have
BX0452 - others who came before, are here now, as Gary notes, and will
BX0453 - follow.
BX0455 - ..
BX0456 - Improvement from orality to literacy was not easy, as seen
BX0457 - from the Legend of Prometheus, see 991108, ref SDS 45 5810,
BX0458 - which romanticizes centuries of struggle by people who, if
BX0459 - transported to our time, would feel they had landed in
BX0460 - heaven. The cars we drive, food we eat, homes, computers to
BX0461 - play with, etc., are a debt each generation owes to those who
BX0462 - came before who struggled to overcome ignorance, fear and
BX0463 - denial in order to advance. Grove says it is not easy and it
BX0464 - is not fun to use good management, but is a responsibility to
BX0465 - struggle toward improvement, also, reported on 980307.
BX0466 - ref SDS 34 4697
BX0467 - ..
BX0468 - The record on 010907 shows people are looking for ways
BX0469 - to improve, ref SDS C7 KX3L, despite social pressures to
BX0470 - conform, especially in big, successful organizations. The
BX0471 - report by USACE shows SDS has demonstrated significant
BX0472 - improvement, as reported on 011006. ref SDS D6 W56K
BX0474 - ..
BX0475 - The challenge is fostering enabling forces that can be
BX0476 - influenced so that when larger forces come into alignment
BX0477 - that require large scale improvement, this can be
BX0478 - accomplished, as discussed with Doug Engelbart on 011120.
BX0479 - ref SDS D9 H67I