CONTACTS 
0201 - Knowledge Management Consortium, In                                                                                                                                O-00000744 0501
020101 - Mr. Mark McElroy; Chairman                                                                                                                                       O-00000744 0501
020103 - Governing Council                                                                                                                                                O-00000744 0501

SUBJECTS
Culture of Knowledge Paradigm Shift Documents to Knowledge Space
IT Different from KM
Knowledge Theory Course
Define Knowledge for Functional Purpose of KM, SDS
Educate Experience Self-evident Benefits to Grow Customers
Education Pilot Test Research SDS Enhances Alphabet Technology, 00101
Ed Resigned from KMCI

3509 -
3509 -    ..
3510 - Summary/Objective
3511 -
351101 - Follow up ref SDS 41 0000, ref SDS 39 0000.
351102 -
351103 - Received ref DRT 1 0001 from Mark McElroy who responds to the letter
351104 - yesterday, ref DIP 4 0001, asking how KMCI distinguishes knowledge
351105 - from information, and requesting an example of work being done that
351106 - illustrates this idea? ref DIP 4 005N
351108 -  ..
351109 - Mark sent a copy to DKR team, and to John Maloney. ref DRT 1 00W2
351110 -
351111 -        [On 001122 John Maloney cautions against mechanized knowledge.
351112 -        ref SDS 45 PY6N
351114 -  ..
351115 - Mark's letter says in relation to issues requested...
351116 -
351117 -    1.  Does not comment on professor Joseph Ransdell's report on
351118 -        000716 that a theory of management accounts for communication
351119 -        and human experience has been sought since the 17th century,
351120 -        ref SDS 21 7838, which is closely related to a theory of
351121 -        knowledge. ref DIP 4 ZH6I
351123 -         ..
351124 -        Mark submits a link to a picture of "Knowledge Lifecycle"
351125 -        diagram that addresses Joe's point about communication and
351126 -        experience, in the sense that learning and information are
351127 -        derivitives of communication and experience.  He does not
351128 -        expressly discuss these issues.
351130 -         ..
351131 -    2.  Doug Engelbart heads an ad hoc team meeting at SRI to develop a
351132 -        Dynamic Knowledge Repository (DKR) for continual advance in the
351133 -        competency of people and organizations to solve complex
351134 -        problems, ref DIP 4 FD6M, per Doug's citation received on
351135 -        001114 for the National Medal of Technology. ref SDS 36 SU3L
351137 -         ..
351138 -        Mark does not comment on Doug's objective to enhance competency
351139 -        for solving complex problems.
351141 -         ..
351142 -    3.  On 000518 Peirce's semiotics was discussed at SRI to develop a
351143 -        theory of knowledge, ref SDS 18 3528, and meaning. ref SDS 18
351144 -        O43M
351146 -         ..
351147 -        Mark does not comment on this work.
351149 -         ..
351150 -    4.  On 000615 the DKR team was less certain about how to
351151 -        distinguish knowledge from IT. ref SDS 20 6271
351153 -         ..
351154 -        Mark does not address this issue, execpt he does offer an
351155 -        explanation for "knowledge" below.
351157 -         ..
351158 -    5.  On 000113 Ed Swanstrom, president of KMCI, reported a lot of
351159 -        work is being done to formalize KM, but KMCI has not yet
351160 -        resolved the foundational matters, ref SDS 8 3098, that Doug's
351161 -        DKR team is addressing. ref DIP 4 00EP
351163 -         ..
351164 -        Mark does not mention Ed Swanstrom, nor whether Ed is still
351165 -        president of KMCI, as shown in the record on 000112.
351166 -        ref SDS 7 0Q4L  The KMCI web site does not seem to have a list
351167 -        of officers.
351169 -         ..
351170 -        The KMCI web address reported on 000122 has now been changed
351171 -        to...
351172 -
351173 -                   http://www.eknowledgecenter.com/
351174 -
351175 -        ...and has the name...
351176 -
351177 -                       E Knowledge Center
351178 -        ..
351179 -        There is a document at this location...
351180 -
351181 -            http://www.eknowledgecenter.com/questions_about_kmci.htm
351182 -
351183 -        ...that says...
351185 -         ..
351186 -        About KMCI's Statement On September 9, 2000, KMCI placed
351187 -        misleading statements on its website about Mr Ed Swanstrom's
351188 -        reasons for resigning as President, CEO and Board Member.
351189 -        eKnowledgeCenter's attorney, Mr.  John Markovs, promptly sent a
351190 -        letter to KMCI demanding that they immediately remove the
351191 -        misleading statements about Mr.  Swanstrom.  KMCI has refused
351192 -        to do so.  As a result, eKnowledgeCenter is preparing to take
351193 -        additional legal steps.
351194 -
351195 -            [On 020703 Ed sponsoring KMCI conference in San Francisco
351196 -            along with John Maloney. ref SDS 48 OM7J
351198 -             ..
351199 -            [On 020812 Ed confirmed he is no longer with KMCI; he is
351200 -            the CEO of another KM organizationa. ref SDS 49 XQ3M
351202 -         ..
351203 -        eKnowledgeCenter regrets having to take this action. It is
351204 -        necessary, however, to preserve the personal reputation of the
351205 -        eKnowledgeCenter individual involved. Given the KMCI Board's
351206 -        refusal to remove the statement, we have no other option.
351208 -         ..
351209 -        Should you have any questions about the case, contact:
351211 -         ..
351212 -        John P.  Markovs jmarkovs@smmlawfirm.com Samek, McMillan &
351213 -        Metro, P.C. 1901 Research Boulevard, Suite 220 Rockville,
351214 -        Maryland 20850 Ph: (301) 251-1180 Fax: (301) 251-0447
351215 -
351217 -  ..
351218 - Mark lists KMCI web site as...
351219 -
351220 -              http://www.kmci.org/
351222 -  ..
351223 - This indicates that Ed Swanstrom has left KMCI and formed a new
351224 - venture.  There are pending issues from Ed's prior assignment at KMCI.
351225 -
351226 -
351228 -  ..
351229 - Knowledge Validation Process Undefined in KLM
351230 - KMCI Developed Knowledge Lifecycle Model (KLM) to Validate Knowledge
351231 -
351232 - The letter sent to Mark asked....
351233 -
351234 -   Has KMCI settled on a definition that distinguishes knowledge from
351235 -   information, and can you suggest an example of work being done that
351236 -   illustrates this idea? ref DIP 4 005N
351238 -  ..
351239 - Mark says that he, and a core team of KMCI principals, developed an
351240 - ontological model of knowledge over a year ago, called the KMCI
351241 - knowledge life cycle model, or KLC model. ref DRT 1 W97G  Mark has a
351242 - copy of this model which is a PDF file at his website.....
351243 -
351244 -
351245 -     http://www.macroinnovation.com/images/KMCILifeCycleModel.pdf
351246 -
351248 -  ..
351249 - "Knowledge" and "ontological" are not defined at this location.
351251 -  ..
351252 - The pdf file has a diagram that shows...
351253 -
351254 -    "Information" and "learning" flow in separate paths into a
351255 -    "knowledge claim formulation" node.  Flow then procedes through a
351256 -    small "codified knowledge claim" node, and then to a
351257 -
351259 -                      ..
351260 -                     knowledge validation process
351261 -
351262 -
351263 -    ...that is undefined, which aligns with the "black box" theory
351264 -    explained by Ed Swanstrom on 000113. ref SDS 8 3380
351265 -
351266 -        [On 010114 John Maloney cites "knowledge conversion" which
351267 -        connotes a process, ref SDS 47 EK3I, but earlier on 001122,
351268 -        John warned agains "mechanized knowledge." ref SDS 45 PY6N
351270 -     ..
351271 -    Flow leaves knowledge validation and goes into an area with nodes
351272 -    for codified knowledge claim {CDS}, codified organizational
351273 -    knowledge {COK}, invalidated knowledge claim {IKC}, information
351274 -    about knowledge claim status {IKCS}, non-validated knowledge claim
351275 -    {nkc}, validated knowledge claim {VKC}).  There is feedback, which
351276 -    is good.  Stuff flows forward to steps that teach, share and
351277 -    assemble (called "search"), with feedback to organizational
351278 -    culture, e.g. strategies, processes, policies, products, services,
351279 -    etc.
351280 -
351281 -        [On 001122 John Maloney cautions against mechanized knowledge.
351282 -        ref SDS 45 PY6N
351284 -     ..
351285 -    A glossary defines all of these terms using the word "knowledge,"
351286 -    but "knowledge" itself is not defined, and neither is information.
351288 -        ..
351289 -       On 000517 data information and knowledge were defined during a
351290 -       meeting at Intel. ref SDS 17 3976
351292 -        ..
351293 -       On 000518 key factors of knowledge and meaning were reviewed
351294 -       during a meeting at SRI, based on the prior meeting at Intel.
351295 -       ref SDS 18 3528
351296 -
351298 -  ..
351299 - KMCI Says "Knowledge" is Verified Information
351300 -
351301 - Follow up ref SDS 41 L98I.
351302 -
351303 - Mark says in his letter that "knowledge" by the KMCI definition, and
351304 - answering the question presented above, ref SDS 0 0557, is information
351305 - that has been validated by a social system. ref DRT 1 3E8L
351307 -  ..
351308 - Information can be thought of as "knowledge claims" only that have not
351309 - been validated -- potential knowledge -- but not knowledge, per se.
351310 - Knowledge is also, therefore, relative to its holders. ref DRT 1 3E8L
351311 -
351312 -        [On 001202 notified DKR team to participate in KMCI dialog
351313 -        about world problems to learn theory of knowledge. ref SDS 46
351314 -        0001
351316 -      ..
351317 -     The "process" in KMCI's scheme seems undefined, similar to the
351318 -     black box, per Ed Swanstrom's explanation on 000113. ref SDS 8
351319 -     3380
351321 -      ..
351322 -     No source is given for this definition, i.e., a book, article,
351323 -     paper, web page.
351324 -
351325 -        [On 001122 John Maloney cautions against mechanized knowledge.
351326 -        ref SDS 45 PY6N
351328 -      ..
351329 -     Is "validation" the only difference between information and
351330 -     knowledge?  What about the idea of false knowledge, in POIMS,
351331 -     ref OF 1 8774  If knowledge has been verified, how can it be
351332 -     false?
351334 -      ..
351335 -     Suppose we get information that Fred delivered a box of 20 apples.
351336 -     Does this become knowledge by the "social system" verifying that
351337 -     the box contains 20 apples, i.e., we look in the box and see 20
351338 -     apples?
351340 -         ..
351341 -        What then is "information"?  What about causation (another
351342 -        aspect of alignment), organization, summary and analysis?  How
351343 -        do these elements relate to knowledge, per POIMS? ref OF 1 0561
351345 -      ..
351346 -     On 000515 research on Charles Peirce's work in semiotics posed
351347 -     that knowledge comes from refining understanding of cause and
351348 -     effect through experience, ref SDS 16 0042, which usefully extends
351349 -     the flavor of "validation" presented by the KMCI explanation
351350 -     received today. ref SDS 0 OV5G  POIMS formalizes ideas on adding
351351 -     intelligence to convert inforamtion into knowledge. ref OF 1 0367
351353 -      ..
351354 -     On 000517 data information and knowledge were defined during a
351355 -     meeting at Intel, ref SDS 17 3976, and on 000518 key factors of
351356 -     knowledge and meaning were reviewed durng a meeting at SRI.
351357 -     ref SDS 18 3528
351359 -      ..
351360 -     More recently, on 001102 knowledge was explained in relation to
351361 -     enhancing alphabet technology. ref SDS 31 ZL5F
351363 -  ..
351364 - Mark continues... Communities create new knowledge and serve as the
351365 - validting intermediaries between individually-held knowledge and
351366 - organizationally-held knowledge.  This is why communties play such an
351367 - important role in our KLC (we call them "groups"). ref DRT 1 IG9G
351368 -     ..
351369 -     KMCI's idea of validation can be construed to call for
351370 -     experience to verify understandings, however, it would be helpful
351371 -     for KMCI to say that.
351373 -      ..
351374 -     Einstein correlates knowledge with experinece, so this would be
351375 -     strong authority.
351376 -
351378 -  ..
351379 - Mark says there are a lot of examples, ref DRT 1 VC9N, but he does not
351380 - provide any examples of work product showing application of the KMCI
351381 - knowledge life cycle, nor of the definitions submitted in his letter.
351382 - ..
351383 - Mark is developing a methodology to enhance organizational
351384 - knowledge production using principles taken from the KMLC model and
351385 - complexity theory.  This includes an on-line simulator developed using
351386 - system dynamics tools from High Performance Systems, ref DRT 1 008Q,
351387 - and which can be found at Mark's website...
351388 -
351389 -
351390 -           http://www.macroinnovation.com/simulation.htm
351391 -
351393 -     ..
351394 -    This site has a "simulator model" to support innovation.  It
351395 -    requires cookies, so turned this on to try the simulator.  After
351396 -    this was done, got another note that the system needs an updated
351397 -    version of Macromedia Flash.  Decided to stand down.  Could go
351398 -    back.  Had to close the browser to get out of the loop.
351399 - ..
351400 - Mark cites work by Etienne Wenger and others, but does not
351401 - provide examples, nor an address where this work can be observed.
351402 - ref DRT 1 TG5J
351403 -
351404 -
351405 -
351406 -
351407 -
351408 -
351409 -
351410 -
3515 -