THE WELCH COMPANY
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415 781 5700


S U M M A R Y


DIARY: December 2, 2000 09:35 AM Saturday; Rod Welch

Notify DKR team on KMCI news letter to develop theory of knowledge.

1...Summary/Objective
2...Customers Want Technology to Make Bad Management Successful
3...KM a Secret, Nobody Wants Technology to Make Good Management Easier
4...Culture of knowledge must transition from reliance on information,
5...KM Dilemma Common Sense Prevents Investing Time to Save Time


..............
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CONTACTS 
0201 - Knowledge Management Consortium, In  301 590 0102
020101 - Mr. Mark McElroy; Chairman
020102 - mmcelroy@vermontel.net
020103 - Governing Council
0202 - Knowledge Management Consortium, In  800 340 7064
020201 - Mr. John Maloney; President =415 820 2351
020202 - jmaloney@net-intelligence.net
0203 - Minciu Sodas Laboratory              011 370 2 60 67 38
020301 - Mr. Andrius Kulikauskas, Ph.D.; Director =619 298 7019
020302 - ms@ms.lt
0204 - Knowledge Management Consortium      301 590 0102
020401 - Mr. Andrius Kulikauskas; Editor
020402 - ms@ms.lt
020403 - KMCI News

SUBJECTS
Culture of Knowledge Paradigm Shift Documents to Knowledge Space
IT Different from KM
Knowledge Theory Course
Define Knowledge for Functional Purpose of KM, SDS
Educate Experience Self-evident Benefits to Grow Customers
Education Pilot Test Research SDS Enhances Alphabet Technology, 00101
KMCI News Participate Discussions on Theory of Knowledge
KMCI News Forum Tehory of Knowledge, Develop
Define Knowledge, 000307
Culture of Knowledge Needed to Implement SDS, Com Metrics, KM

2812 -    ..
2813 - Summary/Objective
2814 -
281401 - Follow up ref SDS 65 0000, ref SDS 62 0000.
281402 -
281403 - Received a letter today (attached the reply, ref DIT 1 0006) from
281404 - Andrius Kulikauskas confirming his request on 001121 for me to join
281405 - discussions he is moderating, as editor of KMCI News, about Knowldge
281406 - Management (KM). ref SDS 64 HD8M
281407 -
281408 - Submitted ref DIT 1 0001 responding to Andrius.  Sent a copy to the
281409 - DKR project recommending that contributors participate in KMCI News
281410 - program in order to develop a theory of knowledge.
281411 -
281412 - Explained a thoery of knowledge evolved from developing and using SDS
281413 - since 1985, and this is explained in Welch publications on the
281414 - Interent that explains Communication Metrics.....
281415 -
281416 -
281417 -                    http://www.welchco.com/00601.HTM
281418 -
281419 -
281420 - ...which explains the architecture of human thought, for example in
281421 - POIMS. ref OF 1 0561
281422 - ..
281423 - Over the past year the DKR team has not had time to review POIMS
281424 - that develops a theory of knowledge cited as a predicate to developing
281425 - KM tools, beginning on 000120. ref SDS 17 5063
281426 -
281427 - On 000324 SRI reported that other projects have failed attempting to
281428 - create KM, ref SDS 20 4877, and on 001130 IBM reports its KM project
281429 - based on Lotus Notes, ref DIT 1 557L, is having difficulties because
281430 - they do not have a coherent theory of knowledge. ref SDS 69 F26K
281431 -
281432 - On 000327 Doug Engelbart submitted notice of his 1972 paper that shows
281433 - the scope to improve handling of daily working information,
281434 - ref SDS 21 3971, which supports the architecture of human thought set
281435 - out in POIMS. ref DIT 1 548M
281436 -
281437 - On 000427 Doug recommended the DKR project formulate and implement a
281438 - Guide to Running NICs, ref SDS 24 2867, for the purpose of leaning
281439 - about Knowledge Management, ref DIT 1 RG9N, under Einstein's theory
281440 - that knowledge is based on experience, ref SDS 13 0001, which is
281441 - supported by Peirce's ideas on Semiotics, reviewed on 000515.
281442 - ref SDS 26 0042
281443 - ..
281444 - On 000518 Professor Mary Keeler explained Peirce's ideas on
281445 - Semiotics during a presentation at SRI; the record of that meeting
281446 - sets out key factors of "knowledge," ref SDS 27 3528  None-the-less,
281447 - on 000615 the DKR team reported, ref SDS 29 6271, that there is not
281448 - enough knowledge to create tools for an OHS/DKR that accomplishes
281449 - Knowledge Management. ref DIT 1 QK5M
281450 - ..
281451 - On 000713 Cliff Joslyn explained his ideas on KM, ref DIT 1
281452 - RR3F, based on Semiotics, ref SDS 31 4078, and on 000725 he gave a
281453 - presentation at SRI that shows SDS supports KM. ref SDS 34 3960
281454 -
281455 - On 001017 the record of the team meeting lists the SDS record that
281456 - shows an experiential record, ref SDS 46 3995, that supports Doug's
281457 - ideas for KM, based on his request on 000427 for the DKR team to
281458 - implement a Guide to Running NICs. ref DIT 1 KW4J  The record also
281459 - lists a log that organizes documents....
281460 -
281461 -          http://www.welchco.com/04/00067/63/00401.HTM
281462 -
281463 - ...from the record on 001128. ref SDS 68 0001
281464 -
281465 - Documents have links and anchors, which Doug requrested in the OHS
281466 - Launch Plan on 001025. ref SDS 48 00VU
281467 - ..
281468 - Action Items are available from the record, ref DIT 1 0P6O, as
281469 - shown in the record on 000922. ref SDS 40 0000
281470 -
281471 -
281472 -
281473 -
2815 -

SUBJECTS
KM Dilemma Want Bad Management to be Successful, Rather than Technology to Make Good
Customers Want Bad Management to Be Successful by Technology, Impossible
SDS Makes Good Management Easier, No Demand
Common Sense Shattered by Prospect of Effort and Detail in SDS
Common Sense False Knowledge Pilot Test 20 Min - 1 Hour Fools Gold

4208 -
420801 -  ..
420802 - Customers Want Technology to Make Bad Management Successful
420803 - KM a Secret, Nobody Wants Technology to Make Good Management Easier
420804 -
420805 - Follow up ref SDS 39 T33H, ref SDS 38 8820.
420806 -
420807 - Experience this year, per above, ref SDS 0 5O4I, shows that SDS
420808 - capabilities comprise a practical theory of knowledge.  However, the
420809 - DKR team has not had enough time to recognize this work. ref DIT 1
420810 - UT7M  Limited time is sometimes called limited bandwidth, per Doug's
420811 - letter on 000223. ref SDS 18 3774  Dick Karpinski reported on 000227
420812 - that SDS makes it easier to accomplish good practices, for knowledge
420813 - work consistently. ref SDS 19 0897 Cliff Joslyn made a similar report
420814 - on 000925. ref SDS 41 RK3I  Henry van Eykan confirmed the prior
420815 - analyses in a letter on 001126. ref SDS 67 0001  On 001004 anlaysis
420816 - shows that without daily experience using SDS to implement good
420817 - practices for knowledge management, people do not gain the repetition
420818 - of doing tasks that yield understanding of KM. As result, the general
420819 - desire voiced for KM, becomes merely a search for technology that
420820 - makes bad management successful, rather than to make good management
420821 - easier, as reported on 001102. ref SDS 50 TI6L
420822 - ..
420823 - The letter to Henry van Eykan on 001114 proposed education and
420824 - experience to resolve the dilemma, ref SDS 54 CH4M, by fostering a
420825 - culture of knowledge, ref DIP 4 I17J, reflected in the letter today.
420826 - ref DIT 1 2H5K
420827 -
420828 - On 001117 KMCI offers a course of study on a theory of knowledge.
420829 - ref SDS 61 0001
420830 -
420831 - Research on 001118 showed that KMCI's theory of knowledge is
420832 - incomplete, ref SDS 62 0557, but the group may have expertise to help
420833 - the DKR team, ref DIT 1 W78J, since KMCI and the DKR team share a
420834 - common interest to solve world problems, cited on 001122, ref SDS 65
420835 - MV8R, as shown by Paul Fernhout's recent letter on 001123. ref SDS 66
420836 - 0001
420837 - ..
420838 - On 001121 proposal offered, ref DIP 8 014P, to help DKR team
420839 - gain experience doing KM, ref DIT 1 C69O, by using SDS to accomplish
420840 - Doug's request to perform Guide to Running NICs. ref SDS 63 0001
420841 -
420842 - On 001126 Eugene KIM proposed a 6-point program to accomplish KM
420843 - without using SDS. ref SDS 67 QW8I  Grant Bowman cautioned that it is
420844 - hard to do KM using existing tools. ref SDS 67 325L
420845 -
420846 -
420847 -

SUBJECTS
Culture of Knowledge Paradigm Shift Documents to Knowledge Space

4704 -
470401 -  ..
470402 -
470403 - Culture of knowledge must transition from reliance on information,
470404 - ref DIT 1 VT5M, per the letter to Jack Park and the DKR team,
470405 - ref DIP 9 6W6L, on 001130, ref SDS 70 HC4J, and, ref DIP 9 6W6L, a
470406 - on 001130. ref SDS 69 6C8H, based on earlier telecon with Doug
470407 - Engelbart on 001128. ref SDS 68 1O6J  Therefore, recommend team take
470408 - KMCI course and participate in KMCI News discussions to develop a
470409 - theory of knowledge by fostering a culture of knowledge, per review of
470410 - Jack Park's 3-layer architecture for KM, also, on 001130. ref SDS 69
470411 - 6C8H
470412 -
470413 -      [On 010325 Jack Park proposes OHS to implement Doug's ABC
470414 -      improvement system; need pilot testing for "C" activity to
470415 -      improve improvement. ref SDS 73 ZZ4H
470416 -
470417 -      [On 010329 letter to Jack Park discusses pilot testing to foster
470418 -      culture of knowledge. ref SDS 74 5T3O
470419 -
470420 -
470421 -
470422 -
470423 -
4705 -

SUBJECTS
Common Sense Shattered by Prospect of Effort and Detail in SDS
Common Sense False Knowledge Pilot Test 20 Min - 1 Hour Fools Gold
Common Sense Prevents Understanding SDS
Common Sense Forces Using Information Prevents Discovering Power of K
Common Sense Ephemeral Impressions, Bumbling, Mistakes
Culture of Knowledge Needed to Overcome Common Sense Allure of Foragi
Knowledge Worker Communication Manager
Forage on Information Gratifies Senses, Reduces Time to Create Knowle

6211 -
621101 -  ..
621102 - KM Dilemma Common Sense Prevents Investing Time to Save Time
621103 -
621104 - Taking up KM requires courage to step over the Rubicon from
621105 - information to knowledge management, ref DIT 1 NU6L, which is blocked
621106 - by culture and common sense, explained in NWO. ref OF 2 4235
621107 -
621108 - POIMS, also, explains immediate rewards from information, in the
621109 - moment, while knowledge brings delayed rewards, beyond the moment.
621110 - ref OF 1 0582
621111 -
621112 -     [On 010517 discussed these ideas and the letter today, with Pat
621113 -     Lincoln at SRI. ref SDS 75 OB4G
621114 -
621115 - On 940609 idea that information from sight and sound are processed
621116 - immediately, and so seem to give immediate rewards, causes people to
621117 - overlook the benefits of investing time to create intellectual capital
621118 - that increases rewards from knowledge. ref SDS 5 4671
621119 - ..
621120 - Cite letter on 000920, ref DIP 2 007H, explains KM sounds like a
621121 - promising market, but deferred rewards prevent people from investing
621122 - enough time to discover how to save time and money by improving
621123 - knowledge work. ref SDS 39 2V5F
621124 -
621125 -     Explain common sense prevents people from using KM because
621126 -     information seems to bring immediate rewards. ref DIT 1 K44G
621127 -
621128 -        [On 010223 Jack Park's paper on using technology for education
621129 -        fails to mention SDS, POIMS, Com Metrics, Knowledge Space,
621130 -        Culture of Knowledge, Investing Intellectual Capital.
621131 -        ref SDS 72 SW9I
621132 -     ..
621133 -     Urge to forage on information by responding immediately to
621134 -     email, ref DIT 1 K44G, rather than put the letter into SDS that
621135 -     adds "intelligence," as explained in POIMS. ref OF 1 16GB and
621136 -     also ref OF 1 084J
621137 -
621138 -        [On 001219 explained challenge to prospective customer of SDS.
621139 -        ref SDS 71 BV8R
621140 -
621141 -     Challenge is to overcome level of diligence which takes time cited
621142 -     on 001126 by Eugene Kim, ref SDS 67 QW8I, and on the same day,
621143 -     Grant Bowman indicated this is not possible using existing tools,
621144 -     other than SDS. ref SDS 67 B15I
621145 -
621146 -     Civilization flourishes from front-end investment in farming,
621147 -     finance and education, ref DIT 1 YH6G, as explained in the letter,
621148 -     ref DIP 1 00VX, as reported in the record on using SDS on 001102.
621149 -     ref SDS 50 W89O
621150 -     ..
621151 -     Letter on 001004, ref SDS 44 6N9G explained that using SDS
621152 -     for KM is fun and effective, ref DIP 3 TO9I, as a better way to
621153 -     foster a culture of knowledge. ref DIT 1 XL6N
621154 -
621155 -
621156 -
621157 -
621158 -
621159 -
621160 -
6212 -
Distribution. . . . See "CONTACTS"