CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry Nord; 402 963 8725                                                                                                                                     O-00000795 0404

SUBJECTS
SDS Unique KM Secret Industry Doesn't Know How to Design KM
CSG, Jerry Nord Reports Jury Duty Prevented Submitting Ideas for Deve
Law Organizational Memory History Experience Diary Capturing Record o
Manages Software Development Department of 150 Engineers
$40K per Week Lost Due to Poor Communication Fixed by SDS, Jerry Nord
GUI Front-end Development Jerry has Engineer in Mind to Work on SDS
CSG Com Metrics Support for Jerry Nord's Software Engineer Group
Call Center Scenario Cost Savings Knowledge Management Solving Value
Cost Savings Using SDS that Includes Call Center and Expands to Other

4211 -
4211 -    ..
4212 - Summary/Objective
4213 -
421301 - Follow up ref SDS 39 0000, ref SDS 34 0000.
421302 -
421303 - Jerry calculates value at risk (VAR) of approximately $40K per day,
421304 - ref SDS 0 C28K, or about $800K per month, ref SDS 0 EY3L, which yields
421305 - a significant opportunity for Com Metrics, ref SDS 0 F95F, and aligns
421306 - with ROI of 10:1 previously reported by USACE.  This calculation
421307 - contributes important new data for understanding the price people pay
421308 - for not working intelligently, and so will aid discussions with Mark
421309 - Clare at Kanisa on building a general economic model for knowledge
421310 - management. ref SDS 0 Q75M Jerry's boss was initially not receptive to
421311 - using SDS for saving time and money, because inexperience with SDS
421312 - caused belief that the price people pay at CSG cannot be avoided by
421313 - any means the boss knows. ref SDS 0 5N3M, which aligns with a long
421314 - history of civilization showing that good ideas take time for an
421315 - existing culture to absorb. ref SDS 0 V75I  Jerry does not indicate if
421316 - the presentation to the boss was made by a circle of advocates
421317 - discussed previously on 011213. ref SDS 0 4A3I  He suggests writing a
421318 - book can create a cultural climate that helps people with limited time
421319 - feel comfortable trying new methods for saving time and money.
421320 - ref SDS 0 I86H  There are several books that Jerry can share with his
421321 - boss and others at CSG. These books are connected to other resources
421322 - that enable people to experience the meaning of "intelligence" that
421323 - brings self-evident benefits. ref SDS 0 JO5K
421324 -
421325 -      [On 020531 letter to Gary requested analysis based on
421326 -      case study for ISS Software project, similar to Jerry's
421327 -      calculation of cost savings at CSG. ref SDS 43 Z55J
421329 -       ..
421330 -      [On 020604 letter thanks Jerry for making to effort to calculate
421331 -      cost savings using good management. ref SDS 44 3T5H
421332 -
421333 -
421334 -
421335 -
421336 -
421338 -  ..
4214 -
4215 -
4216 - Progress
421701 -  ..
421702 - Calculating ROI Using SDS for Organizational Memory
421703 -
421704 - Follow up ref SDS 39 4P5N.
421705 -
421706 - Left message following up telecon on 020410, and letter that confirmed
421707 - those discussions, ref DIP 8 0001,
421709 -  ..
421710 - Would like to get Jerry's calculation on $40K per week loss that
421711 - supports ROI for SDS, which Jerry cited on 011213, ref SDS 30 FK4M,
421712 - following up letter submitted 020228 with links to analysis in the
421713 - record on 020217 showing Roy Roebuck's explanation of need for SDS to
421714 - improve productivity of meetings, ref SDS 33 1332, which Jerry raised
421715 - raised again in his letter on 020208. ref SDS 32 J66L
421717 -  ..
421718 - Jerry's input can support work with Mark Clare at Kanisa on developing
421719 - cost savings analysis (ROI) for using SDS, per the record on 020322.
421720 - ref SDS 37 0001  For example it would be helpful to get the
421721 - calculation Jerry made showing losses of $40K per week caused by
421722 - failed communication, which he cited on 011213. ref SDS 30 FK4M
421724 -  ..
421725 - In telecon on 020410 Jerry related rework caused by difficulties among
421726 - CSG staff about accurately remembering communication in meetings,
421727 - calls and email. ref SDS 39 3G6H  This new information supports
421728 - Jerry's objectives to improve management reported in a letter on
421729 - 020208. ref SDS 32 J66L
421730 -
421732 -  ..
4218 -
4219 -
4220 - 1303
4221 -
422101 - Received ref DRT 1 0001 from Jerry with figures he used to calculate
422102 - loss due to poor communication, ref DRT 1 WO7I, that is fixed by SDS.
422103 - ref DRT 1 RO5J
422105 -      ..
422106 -     Resolution meeting cost:
422107 -
422108 -         8 employees * 3 meetings (1 hr/meeting)    =  24 hrs
422109 -
422110 -         24 hrs * $65 /hr loaded employee cost(LEC)        =  $1,560.00
422111 -     ..
422112 -     Additional call center work, ref DRT 1 Q88J
422113 -
422114 -         22 employees * 24 hours (3 days * 8 hours) = 528 hrs
422115 -
422116 -         528 hrs * 55/hr LEC                               = $29,040.00
422117 -     ..
422118 -     Development rework, ref DRT 1 EP9H
422119 -
422120 -         85 hours development time * $65/hr LEC            =  $5,525.00
422121 -
422122 -         42 hours testing * $60/hr LEC                     =  $2,520.00
422123 -
422124 -         10 stage and delivery * $65/hr LEC                =    $650.00
422125 -     ..
422126 -     Staff/Management Communications meetings:
422127 -     ref DRT 1 0173
422128 -
422129 -         18 employees * 3 per day * 3 days * 1 hr = 162 hrs
422130 -
422131 -         162 hrs * $65/hr LEC                              = $10,530.00
422132 -     ..
422133 -     Repush of Software: ref DRT 1 0181
422134 -
422135 -         25 employees * 6 hours                   = 150 hrs
422136 -
422137 -         150 hrs * $65/hr LEC                              =  $9,750.00
422138 -     ..
422139 -     Total effort of 3 business days expended...
422140 -
422141 -                                                           = $59,575.00
422143 -      ..
422144 -     Total for staff requirements $59,575 / 3 days,
422145 -     ref DRT 1 PPXP
422146 -
422147 -                         = $19,858.00 per day
422148 -
422150 -      ..
422151 -     Value at Risk Potential Savings $800K/Mo with SDS for Com Metrics
422152 -
422153 -
422154 - Jerry points out that...
422155 -
422156 -     The value at risk calculated above, ref SDS 0 C28K, can be doubled
422157 -     when the cost to our client base (over 1,000 desktops impacted)
422158 -     and executive management involvement is factored in, ref DRT 1
422159 -     W26H, resulting in extra cost due to communication errors in the
422160 -     amount of....
422162 -                          ..
422163 -                         = $39,716.00 per day
422165 -      ..
422166 -     ROI can be calculated as 40K per day for 20 days = $800K/Month
422167 -     ..
422168 -     Cost of Com Metrics $40K per month so 800 / 40 = 20:1
422169 -
422170 -      [On 020531 letter to Gary requested analysis based on
422171 -      case study for ISS Software project, similar to Jerry's
422172 -      calculation of cost savings at CSG. ref SDS 43 Z55J
422174 -  ..
422175 - Jerry concludes....
422176 -
422177 -     Would an SDS program have eliminated [communication] errors and so
422178 -     saved $40K per day loss incurred caused by communication] errors?
422179 -     In my professional opinion a resounding yes, since these 5
422180 -     failures could all be attributed to loss of communication, not
422181 -     lack of it. ref DRT 1 RO5J
422183 -  ..
422184 - This accomplishes action item on 011213. ref SDS 30 TT6J
422185 -
422186 -        [On 030604 Jerry offers to participate in SDS development based
422187 -        on subsequent analysis showing that "intelligence to save time
422188 -        and money, also saves lives. ref SDS 47 HO48
422189 -
422190 -        [On 030617 Jerry submits new evidence supporting calculation of
422191 -        value at risk to be saved with Com Metrics. ref SDS 49 154H
422193 -         ..
422194 -        [On 030709 Jerry submits a letter to CSG management reporting
422195 -        significant opportunity for SDS to improve communication at
422196 -        CSG. ref SDS 51 G45I
422197 -
422199 -  ..
422200 - Price People Pay for Lack of Organizational Memory and Intelligence
422201 -
422202 - Jerry's analysis of saving $40K/Day using SDS at CSG, ref SDS 0 EY3L,
422203 - aligns with the study reported on 960205 showing substantial savings
422204 - throughout all sectors of the economy by improving communication.
422205 - ref SDS 10 5902, cited earlier by Henry Kissenger on 940609 noting
422206 - poor management has become pandemic. ref SDS 5 4238  Later on 000116
422207 - Morris mentioned that only about 50% of meetings at Intel produce a
422208 - useful record of organizational memory. ref SDS 23 3456  However, the
422209 - US Army Corps of Engineers study found that SDS used for Communication
422210 - Metrics yields an ROI is 10:1, ref DRP 11 0001, reported on 971008.
422211 - ref SDS 15 2710  On 981027 USACE confirmed additional savings "with
422212 - certainty." ref SDS 20 7315
422214 -  ..
422215 - Jerry's calculations add to the evidence showing the price people pay
422216 - for bad management, as shown in NWO, ref OF 4 0742, and cited by
422217 - Drucker in the record on 931130. ref SDS 4 3851
422218 -
422219 -     Tom Jones might be interested in commenting on this analysis,
422220 -     based on telecon reported in the record for 020520. ref SDS 41
422221 -     9L9I
422223 -         ..
422224 -        [On 020531 letter to Gary requested analysis based on
422225 -        case study for ISS Software project, similar to Jerry's
422226 -        calculation of cost savings at CSG. ref SDS 43 Z55J
422228 -         ..
422229 -        [On 030617 Jerry submits new evidence supporting calculation of
422230 -        value at risk to be saved with Com Metrics. ref SDS 49 154H
422232 -  ..
422233 - Mark Clare calculated savings for Knowledge Management based on
422234 - application to call center scenarios, reported on 020321. ref SDS 36
422235 - 9Y5J  On 020408 Mark proposed telecon in May to discuss calculation of
422236 - ROI for wider application of KM as enabled by Com Metrics. ref SDS 38
422237 - 0001
422238 -
422239 -
422240 -
422241 -
422242 -
422243 -
422244 -
4223 -

SUBJECTS
CSG Needs SDS Support for Daily Management to Capture Organizational
Com Manager Role to Pilot Test SDS for Com Metrics at CSG
Knowledge Worker Communication Manager Adds Intelligence to Informati
Com Manager Deliberates Organizational Memory Different Tasks from Tr
Pilot Test CSG Needs SDS Support for Daily Management to Capture Orga
Denial Manager Recognizes Loss Due to Failed Communication Does Not B
Shocking Savings Denial Executives Cannot Believe Opportunity to Impr
Pilot Test Leadership Helps People who Fear Writing Obtain Analysis N
Communication Giving Up Difficult Everyone Has Different Experience f
Paradigm Shift Millennium Communication Biggest Risk of Enterprise
Paperless Giving Up on Technology Failed Promise of Automated Managem
Overwhelming Tendency Bad Management Cheaper than Good Management in
Nord, Jerry Boss at CSG Refuses to Invest to Save Time and Money
$40K/day Saved Using SDS Boss Refuses to Approve on Grounds CSG is Su
Boss Refuses to Approve Trying SDS on Grounds CSG is Suffering Loss o

9517 -
951801 -  ..
951802 - Denial Savings Shocking Cannot Believe Management Can Be Improved
951803 - Ignorance, Fear, Denial Prevent Improving Management Save Time Money
951804 - Pilot Test SDS for Intelligence, Organizational Memory at CSG
951805 - Organizational Memory Developed by SDS for Com Metrics Can Aid CSG
951806 -
951807 - Follow up ref SDS 39 5N3M.
951808 -
951809 - Jerry spoke to his boss about using SDS to recover value at risk of
951810 - approximately $800K per month, ref DRT 1 XW3I, calculated per above,
951811 - ref SDS 0 C28K, at a cost of only $20K per month for Com Metrics,
951812 - reported in the letter to Jerry on 020410. ref SDS 39 4L4G
951813 -
951814 -         [On 020609 Jerry's boss approves using SDS at CSG. ref SDS 48
951815 -         XO60
951817 -  ..
951818 - The Director does not seem to dispute value at risk of $40K per day to
951819 - due to bad management that causes failed communications, but cannot
951820 - imagine the culture at CSG can be improved to enable a new way of
951821 - working because the boss does not have experience showing, and so is
951822 - ignorant of the fact, that good management can avoid losses caused by
951823 - bad management, by using SDS for adding a system of "metrics" to
951824 - communication that enable intelligence for proactive management, as
951825 - explained in POIMS. ref OF 3 KE1T
951826 -
951827 -     Initial negative reaction by management was anticipated in the
951828 -     letter to Jerry on 010410. ref SDS 39 3H4P
951829 -
951830 -         [On 020520 Tom Jones teaching Knowledge Management as a risk
951831 -         management investment evaluated based on value at risk (VAR).
951832 -         ref SDS 41 9L9I
951834 -          ..
951835 -         [On 020531 letter to Gary requested analysis based on
951836 -         case study for ISS Software project, similar to Jerry's
951837 -         calculation of cost savings at CSG, in order to help overcome
951838 -         attitudes that people can get by without using intelligence.
951839 -         ref SDS 43 Z55J
951841 -      ..
951842 -     On 890809 IT executive disclosed that saving time and money to
951843 -     improve earnings is shocking, causes feeling that good management
951844 -     is unnecessary overkill. ref SDS 1 P98O and ref SDS 1 P94F
951846 -      ..
951847 -     On 890809 managers do not want to listen and learn about about
951848 -     adding intelligence because they feel they already know how to use
951849 -     good management and so don't want to invest time for considering
951850 -     Com Metrics. ref SDS 1 EB6K
951852 -      ..
951853 -     On 900303 classic explanation of distinction between information
951854 -     and knowledge....
951855 -
951856 -         Manager gives "information" to the boss that SDS improves
951857 -         communication.  But the boss relies on his personal experience
951858 -         that imparts "knowledge" showing communication cannot be
951859 -         improved, ref SDS 2 7739, because the boss has had not time to
951860 -         acquire experience interacting with SDS records which offer
951861 -         self-evident benefits that ovecome prior failures trying to
951862 -         improve communication, cited by experts like Drucker, reviewed
951863 -         on 931130. ref SDS 4 3851
951865 -          ..
951866 -         It is easy to give the boss information, but harder to impart
951867 -         new knowledge.
951868 -
951869 -             [On 020609 Jerry's boss approves using SDS at CSG.
951870 -             ref SDS 48 XO60
951872 -      ..
951873 -     On 931130 Peter Drucker reports people have given up trying to
951874 -     improve communication.  Everything has failed because the task is
951875 -     too complex without SDS. ref SDS 4 3851
951877 -      ..
951878 -     Jerry's efforts to try Com Metrics that are resisted by executives
951879 -     who cannot believe opportunity to save, despite report by USACE
951880 -     that ROI is 10:1, ref DRP 11 0001, reflects history of PC industry
951881 -     reported on 960612 where VLSI technology was resisted until Intel
951882 -     bumbled into trying it, and then were hailed as strategic, far
951883 -     sighted visionaries. ref SDS 11 1368
951884 -
951885 -         [On 020618 SDS records on the Internet show benefits of good
951886 -         management; creates desire to work intelligently, but seems
951887 -         out of reach using familiar technology and methods everygody
951888 -         likes. SDS explicit links change attitudes from getting by
951889 -         with bad management that seems fast and easy, to using good
951890 -         management because SDS makes working intelligently to save
951891 -         time and money fast and easy. ref SDS 45 MU6H
951893 -      ..
951894 -     On 980307 Andy Grove reports helping people improve to save time
951895 -     and money is like walking through the valley of death, ref SDS 19
951896 -     1660, because people like to work on familiar things in familiar
951897 -     ways. ref SDS 19 1657  Executives deny serious problems they face
951898 -     in order to avoid the effort to improve. ref SDS 18 2044  Grove
951899 -     says executives must study and learn new methods in order to avoid
951900 -     being overtaken by strategic inflection points that change
951901 -     business environment. ref SDS 19 5794  Drucker makes the same
951902 -     point, reviewed on 931130. ref SDS 4 1855
951904 -      ..
951905 -     On 990527 Morris noted powerful cultural forces that resist
951906 -     improvement, and explained executives are unwilling to listen
951907 -     about management and cognitive science in order to learn how to
951908 -     improve work practices for saving time and money. ref SDS 22 074D
951909 -
951910 -        [On 020522 despair that requirements for good management are
951911 -        ignored because attitudes and intent must change to avoid
951912 -        getting by with bad management. ref SDS 42 FL5H
951914 -         ..
951915 -        [On 020609 Jerry's boss approves using SDS at CSG. ref SDS 48
951916 -        XO60
951918 -  ..
951919 - What to do when the boss says "no."
951920 -
951921 -         [On 020531 letter to Gary requested analysis based on
951922 -         case study for ISS Software project, similar to Jerry's
951923 -         calculation of cost savings at CSG, in order to help overcome
951924 -         attitudes that people can get by without using intelligence.
951925 -         ref SDS 43 Z55J
951927 -  ..
951928 - Circle of Advocates, Persistence Help the Boss Recognize Opportunity
951929 - Marketing Improvement for Management Requires Teamwork and Persistence
951930 -
951931 - Jerry is not alone in recognizing opportunity to save time and money
951932 - using SDS for Com Metrics, and being rejected by the boss, for
951933 - example....
951934 -
951935 -        Chips and Technologies............. 951228, ref SDS 9 1005
951936 -        SF International Airport........... 990505, ref SDS 21 II7F
951937 -        PG&E............................... 941229, ref SDS 7 9954
951938 -        USACE.............................. 971030, ref SDS 16 2336
951939 -        Intel.............................. 971126, ref SDS 17 1942
951940 -        Intel.............................. 990527, ref SDS 22 074D
951942 -  ..
951943 - Buckminster Fuller comments that it takes 50 years for new ideas to
951944 - become adopted, see report on 011210. ref SDS 29 R66K  We have to be
951945 - innovative, patient and persistent to realize this opportunity.
951947 -  ..
951948 - On 020131 Secretary of Defense Don Rumsfeld explained new realities of
951949 - the 21st century require investing to transform existing methods and
951950 - technology by developing capability for proactive risk management.
951951 - ref SDS 31 QF4H  A letter to Jerry cited Rumsfeld's remarks.
951952 - ref DIP 7 J49L, on 020208. ref SDS 32 IV3F
951954 -  ..
951955 - Rumsfeld also discussed the challenge of overcoming resistance to
951956 - improvement, ref SDS 31 KW9N, and listed 4 steps people can take to
951957 - solve the problem Jerry describes today, ref SDS 31 6L5K, per above.
951958 - ref SDS 0 5N3M
951960 -  ..
951961 - A key idea presented by the Secretary for overcoming resistance to
951962 - saving time and money is to foster a culture of support by building a
951963 - circle of advocates for advancing initiatives, rather than attempt to
951964 - do a one on one presentation. ref SDS 31 2J7H
951966 -  ..
951967 - On 011213 Jerry indicated in our call that a dozen or so of his
951968 - colleagues had reviewed POIMS, and about six (6) had expressed support
951969 - at that time. ref SDS 30 P63J  This provides the environment for
951970 - following Rumsfeld's suggestion to develop a circle of advocates for
951971 - trying Com Metrics, which may carry more weight than a single voice,
951972 - as proposed by the Secretary of Defense.
951974 -  ..
951975 - The first step is have them review the initial cost savings calcs and
951976 - identify other scenarios that strengthen understanding about the value
951977 - at risk.  As new situations arise at work, which occurs almost daily,
951978 - draft scenarios showing how Com Metrics can contribute to avoid delays
951979 - and extra cost, similar to Gary's analysis of work at Aerospace company
951980 - reported on 020315. ref SDS 35 0001
951981 -
951982 -     [On 020531 submitted copy of letter on case study at Aerospace company, to
951983 -     Jerry for illustration showing Jerry's ideas apply across the
951984 -     entire economy. ref SDS 43 0001
951986 -      ..
951987 -     [On 020604 letter to Jerry suggests developing circle of advocates
951988 -     to assist CSG management in grasping opportunity for using SDS and
951989 -     Com Metrics to save time and money. ref SDS 44 3T5H
951990 -
951991 -
951992 -
951993 -
951994 -
9520 -

SUBJECTS
SDS Marketing Overcome Ignorance Fear Denial Resistance to Improvemen
Book Sales Can Build Culture of Knowledge to Create Intellectual Brid
Book (uses manual language)
Nord, Jerry Suggests Writing a Book on SDS POIMS Com Metrics

9906 -
990701 -  ..
990702 - Book on Com Metrics Would be Well Received by Market Place
990703 -
990704 - Jerry makes following additional points....
990705 -
990706 -     Write the "book".  You seem to have enough information to put this
990707 -     together and I'm sure the public would buy it. ref DRT 1 011Q
990708 -
990709 -          [On 030701 Jerry proposes writing an ebook to make SDS and
990710 -          Com Metrics easier to understand. ref SDS 50 KF9K
990712 -      ..
990713 -     Start the company that needs to build the computer system.  Maybe
990714 -     the model is Grady Booch's Rational Corporation. ref DRT 1 JS5O
990715 -
990716 -          [On 030604 Jerry proposes working on SDS and developing a
990717 -          business plan for a new company. ref SDS 47 XO5L
990719 -      ..
990720 -     Act now before this truly paradigm shifting technology is lost.
990721 -     ref DRT 1 WS6H
990723 -  ..
990724 - On 020510 Jack Park proposes a business model based on marketing
990725 - software by selling books. ref SDS 40 IM4N
990727 -  ..
990728 - There is a large body of writing that explains SDS and Com Metrics.
990729 -
990730 -             http://www.welchco.com/00601.HTM
990731 -
990732 - ...which are designed to improve productivity by replacing traditional
990733 - IT methods using documents and books, with a stronger resource called
990734 - Knowledge Space. ref OF 3 SV5N
990735 -
990736 -      [On 020714 Gary asked for comments. ref SDS 46 PQ6M
990738 -       ..
990739 -      [On 030701 Jerry proposes writing an ebook to make SDS and Com
990740 -      Metrics easier to understand. ref SDS 50 KF9K
990742 -  ..
990743 - Unlike conventional books, writings on SDS and Com Metrics provide
990744 - links that enable people to experience ideas on Knowledge Space, see
990745 - for example POIMS, ref OF 3 034J, which otherwise seem unreal, beyond
990746 - reach, and overkill.  Conventional books prevent readers from gaining
990747 - immediate experience to demonstrate practicality and usefulness of a
990748 - "paperless office."  In fact it is the antithesis of using technology
990749 - to improve alphabet technology for a new way of working using
990750 - "intelligence, rather than information conveyed in conventional books,
990751 - again see POIMS. ref OF 3 ER3G and ref OF 3 1107
990753 -  ..
990754 - In addition, Welch writings on the Internet have anchors on paragraphs
990755 - that facilitate connecting analysis with an "audit trail" to original
990756 - sources that "hard wires" understanding of cause and effect, and so
990757 - reduces "meaning drift" explained in POIMS. ref OF 3 049O
990759 -  ..
990760 - These added features of intelligence enable a new way of working that
990761 - adds significant value to documents, including traditional books as
990762 - Jerry proposes today, ref SDS 0 I86H, and so improve the practice of
990763 - literacy, i.e., reading and writing are improved by Knowledge Space,
990764 - see for example....
990765 -
990766 -      Think, remember, communicate improved.......... ref OF 3 3742
990767 -      Listening improved..................... 890809, ref SDS 1 CJ9J
990768 -      Reading, writing improved.............. 950204, ref SDS 8 4995
990769 -      Learning improved...................... 010614, ref SDS 25 HD6O
990771 -  ..
990772 - On 961101 experience deploying SDS at the US Army Corps of Engineers
990773 - showed that traditional methods using meetings, pictures, Powerpoint,
990774 - calls and email do not impart the meaning of using SDS and Com
990775 - Metrics.  Actual experience interacting with the record works better
990776 - to understand a new way of working. ref SDS 12 8888
990778 -  ..
990779 - People who get a chance to interact with SDS records on the Internet
990780 - feel and sense that Com Metrics adds value to their work practice,
990781 - i.e., they recognize self-evident benefits of working "intelligently,"
990782 - as shown in the record on 010907. ref SDS 27 0P8P
990783 -
990784 -      [On 020604 asked Jerry for additional comments on usefulness of
990785 -      Welch writings on the Internet for accomplishing the objective he
990786 -      proposes in writing a book. ref SDS 44 I86H
990788 -  ..
990789 - Jerry might therefore consider sending his boss an email with a link
990790 - to several online books about SDS and Com Metrics....
990791 -
990792 -             http://www.welchco.com/00601.HTM
990793 -
990794 - .... that explain theory and cost savings from adding intelligence,
990795 - ref DRP 11 0001, to daily management.
990797 -  ..
990798 - This might enable the boss to directly experience advantages of using
990799 - Knowledge Space that improves traditional information management
990800 - commonly called "documentation" that is used in books, articles,
990801 - reports correspondence and the like, as explained in....
990802 -
990803 -        POIMS................................. ref OF 3 034J
990805 -         ..
990806 -        New World Order Needs Old Time........ ref OF 4 4296
990808 -  ..
990809 - If it is possible to empower the boss to experience a new way of
990810 - working with SDS work product, then cost benefits of good management,
990811 - which Jerry calculated at CSG, and which reflect actual experience
990812 - using SDS at USACE, reported on 971007, ref DRP 11 0001, might seem
990813 - more realistic to the boss.
990814 -
990815 -     [On 020531 requesting further support on cost benefits of SDS from
990816 -     Gary at Aerospace company. ref SDS 43 0001
990817 -
990818 -
990819 -
990820 -
990821 -
990822 -
990823 -
990824 -
990825 -
990826 -
990827 -
990828 -
9909 -