CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry Nord; 402 963 8725                                                                                                                                     O-00000795 0404

SUBJECTS
SDS Unique KM Secret Industry Doesn't Know How to Design KM
CSG, Jerry Nord Reports Jury Duty Prevented Submitting Ideas for Deve
Law Organizational Memory History Experience Diary Capturing Record o
Manages Software Development Department of 150 Engineers
$40K per Week Lost Due to Poor Communication Fixed by SDS, Jerry Nord
GUI Front-end Development Jerry has Engineer in Mind to Work on SDS
CSG Com Metrics Support for Jerry Nord's Software Engineer Group
Call Center Scenario Cost Savings Knowledge Management Solving Value
Cost Savings Using SDS that Includes Call Center and Expands to Other

4111 -
4111 -    ..
4112 - Summary/Objective
4113 -
411301 - Follow up ref SDS 33 0000, ref SDS 32 0000.
411302 -
411303 - Sent letter thanking Jerry for his time, expertise and willingness to
411304 - propose using SDS with his boss.  Suggest work to foster a circle of
411305 - advocates, ref SDS 0 V75I, and possibly help his boss gain experience
411306 - with SDS records by using online books already available on SDS and
411307 - Com Metrics. ref SDS 0 I86H
411308 -
411309 -
411310 -
411311 -
411313 -  ..
4114 -
4115 -
4116 - Progress
4117 -
411701 - Calculating ROI Using SDS for Organizational Memory
411702 - Price People Pay for Lack of Organizational Memory and Intelligence
411703 -
411704 - Follow up ref SDS 33 3T5H, ref SDS 32 4P5N.
411705 -
411706 - Submitted ref DIT 1 0001 to Jerry responding to his letter that
411707 - calculates cost savings using good management, based on the price
411708 - people pay for getting by using bad management. ref SDS 33 Q75M.
411710 -  ..
411711 - Jerry's efforts offering a professional opinion expand the number of
411712 - people who grasp this opportunity to use good management, ref DIT 1
411713 - PK6I, by recognizing the high price people pay for getting by using
411714 - bad management, as explained in a recent letter, ref DIP 9 B26H, to
411715 - Gary at Aerospace company. ref SDS 37 DI6L  Going forward, a circle of
411716 - advocates who share your vision and determination can help realize
411717 - this goal at CSG, as reviewed on 020415. ref SDS 33 Q75M
411718 -
411719 -
411720 -
411721 -
411722 -
4118 -

SUBJECTS
CSG Needs SDS Support for Daily Management to Capture Organizational
Com Manager Role to Pilot Test SDS for Com Metrics at CSG
Knowledge Worker Communication Manager Adds Intelligence to Informati
Com Manager Deliberates Organizational Memory Different Tasks from Tr
Pilot Test CSG Needs SDS Support for Daily Management to Capture Orga
Denial Manager Recognizes Loss Due to Failed Communication Does Not B
Shocking Savings Denial Executives Cannot Believe Opportunity to Impr
Pilot Test Leadership Helps People who Fear Writing Obtain Analysis N
Communication Giving Up Difficult Everyone Has Different Experience f
Paradigm Shift Millennium Communication Biggest Risk of Enterprise
Paperless Giving Up on Technology Failed Promise of Automated Managem
Overwhelming Tendency Bad Management Cheaper than Good Management in

8814 -
881501 -  ..
881502 - Denial Savings Shocking Cannot Believe Management Can Be Improved
881503 - Ignorance, Fear, Denial Prevent Improving Management Save Time Money
881504 - Pilot Test SDS for Intelligence, Organizational Memory at CSG
881505 - Organizational Memory Developed by SDS for Com Metrics Can Aid CSG
881506 -
881507 - Follow up ref SDS 33 5N3M, ref SDS 32 5N3M.
881508 -
881509 - One day Jerry will be a director, VP or CEO, and hopefully will still
881510 - be open to ideas that people bring forward for saving time and money.
881511 - ref DIT 1 VO7G
881513 -  ..
881514 - The long wait for people who grasp good ideas to reach positions of
881515 - power and influence where they can implement their views, reflects
881516 - Fuller's proposition noted on 020415 that it takes 50 years to bring
881517 - about improvement. ref SDS 33 G77H
881518 -
881519 -
881521 -  ..
881522 - Circle of Advocates, Persistence Help the Boss Recognize Opportunity
881523 - Marketing Improvement for Management Requires Teamwork and Persistence
881524 -
881525 - Follow up ref SDS 33 V75I.
881526 -
881527 - Jerry's calculation helps expand the number of people who grasp this
881528 - opportunity to use good management.  On 011213, Jerry discussed SDS
881529 - with a dozen or so of his colleagues. ref SDS 24 P63J Going forward, a
881530 - circle of advocates who share Jerry's vision and determination can
881531 - help realize this goal at CSG, ref DIT 1 PK6I, as shown in analysis on
881532 - 020415. ref SDS 33 QK3G
881533 -
881534 -
881535 -
881536 -
881537 -
881538 -
8816 -

SUBJECTS
SDS Marketing Overcome Ignorance Fear Denial Resistance to Improvemen
Book Sales Can Build Culture of Knowledge to Create Intellectual Brid
Book (uses manual language)

9105 -
910601 -  ..
910602 - Book Would be Well Received by Market Place
910603 -
910604 - Follow up ref SDS 33 I86H.
910605 -
910606 - Thank Jerry for suggestion to write a book, ref DIT 1 VO7G, and
910607 - request comments on analysis concerning writing a book, in the record
910608 - on 020415. ref SDS 33 I86H
910609 -
910610 -
910611 -
910612 -
910613 -
910614 -
910615 -
910616 -
910617 -
910618 -
910619 -
9107 -