June 4, 2002

03 00050 61 02060401

Mr. Jerry Nord
Jerry_Nord@csgsystems.com
CSG Systems Inc.
2525 117th Avenue
Omaha, NE 68138
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Subject:

Cost Savings Using SDS for Com Metrics

Dear Jerry,

Thanks very much for your letter on April 15, 2002 calculating value at risk in the range of $40K per day that can be saved in the software engineering department, which you head up, by using Com Metrics supported by SDS.
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Your professional opinion on cost savings helps people grasp the benefits of using good management by recognizing the high price people pay for bad management, as explained in a recent letter to Gary Johnson at Boeing, citing your analysis. Going forward, a circle of advocates who share your vision and determination can help realize this goal at CSG.
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I like your suggestion about publishing a book. When time permits, feedback on analysis of your idea in the record on April 15, would be appreciated.
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Again, while I cannot always respond immediately, your comments are very valuable, and I am always grateful that you have invested time and expertise considering SDS and Com Metrics in a serious manner. One day you will be a director, VP or CEO, and hopefully will still be open to ideas that people bring forward for saving time and money. The vagaries of such future scenarios account for the long gestation period on advancing civilization.
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Sincerely,

THE WELCH COMPANY

Rod Welch
rowelch@attglobal.net