CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry Nord; 402 963 8725                                                                                                                                     O-00000795 0404

SUBJECTS
SDS Unique KM Secret Industry Doesn't Know How to Design KM
CSG, Jerry Nord Reports Jury Duty Prevented Submitting Ideas for Deve
Law Organizational Memory History Experience Diary Capturing Record o
Jury Duty Correlates to Application for SDS

3006 -
3006 -    ..
3007 - Summary/Objective
3008 -
300801 - Follow up ref SDS 94 0000, ref SDS 93 0000.
300802 -
300803 - Received ref DRT 1 0001 from Jerry responding to the email sent on
300804 - 020113, ref DRT 1 0002, to follow up the letter on 011213, ref DIP 6
300805 - 0001, that confirmed discussions with Jerry about CSG sumitting ideas
300806 - for business development.
300808 -  ..
300809 - Jerry had jury duty on a case that lasted a long time, which caused
300810 - planning on 011213 for submitting ideas on business development, to
300811 - be deferred.
300813 -  ..
300814 - Legal Practice and Jury Duty are Good Uses for SDS....
300815 -
300816 -       Justice Mosk's comments............... 911130, ref SDS 5 P15J
300817 -       Superior Court Judge Douglas.......... 010103, ref SDS 53 0001
300818 -
300820 -  ..
300821 - Meetings are Another Use Case for SDS....
300822 -
300823 - Jerry says today....
300824 -
300825 -     I will attempt to get to this over the next couple of weeks.  The
300826 -     more I sit in meetings and attempt to catch up from being out, the
300827 -     lack of written notes and the heavy reliance on the memory of
300828 -     other's verbal exchanges show a real need for your approach.  And
300829 -     the demonstration of not getting the things to you on a timely
300830 -     basis that I promised, also shows a need for a better "way".
300831 -     ref DRT 1 8E6I
300833 -  ..
300834 - This aligns with Jerry's report on 011213 that CSG loses about $40K
300835 - per week due to failed communication. ref SDS 94 FK4M
300836 -
300837 -        [On 020217 Roy Roebuck says memory of meetings and calls is
300838 -        often the only record for scope of work in major procurements.
300839 -        ref SDS 97 1332
300841 -         ..
300842 -        [On 020410 Jerry proposes using SDS for better organizational
300843 -        memory at CSG. ref SDS 99 5N3M
300845 -  ..
300846 - The need for better productivity in meetings is evident from....
300847 -
300848 -     Meetings poor productivity............... 940114, ref SDS 7 2290
300849 -     Waste time going over and over who said.. 950228, ref SDS 16 1994
300850 -     Attorneys can't remember lose time money. 950605, ref SDS 18 0U3F
300851 -     Engineers can't remember lose time money. 941211, ref SDS 14 6488
300852 -     Technology people can't remember......... 950303, ref SDS 17 3333
300853 -     Room full smart people can't remember.... 960510, ref SDS 24 2943
300854 -     Can't remember more bumbling cost $6M.... 961218, ref SDS 27 5790
300855 -     No one can remember costs $20M........... 970110, ref SDS 28 2487
300856 -     Everyone remembers differently........... 960721, ref SDS 26 0896
300857 -     Waste 70% of day unproductive meetings... 960205, ref SDS 23 5222
300858 -     Too many problems earnings fall.......... 001207, ref SDS 50 V54M
300859 -     Communication biggest risk enterprise....... NWO, ref OF 4 0481
300861 -    ..
300862 -   [On 020410 Jerry cites new evidence showing communication biggest
300863 -   cause of lost time and money. ref SDS 99 3G6H
300865 -    ..
300866 -   [On 020415 Jerry submits calculation of loss due to failed
300867 -   communication. ref SDS A0 4P5N
300868 -
300870 -  ..
300871 - Enabling forces drive demand for Intelligence Supported by SDS....
300872 -
300873 -     Telecon with Doug Engelbart............... 011120, ref SDS 90 H67I
300874 -     DOD needs proactive management............ 020131, ref SDS 95 QF4H
300875 -     Stock market collapse needs accountability 020402, ref SDS 96 0001
300876 -
300878 -  ..
300879 - Submittted ref DIT 1 0001 responding to Jerry's letter and linked to
300880 - this record for reference.
300881 -
300882 -      [On 020228 submitted follow up. ref SDS 98 0001
300883 -
300884 -      [On 020409 called Jerry to follow up. ref SDS 99 0001
300885 -        ..
300886 -    1.  Judge Douglas' comments on using SDS for jury duty may
300887 -        align with Jerry's recent experience. ref DIT 1 A16H
300889 -         ..
300890 -    2.  Challenge of poor productivity in meetings reflects larger
300891 -        problem that communication is the biggest risk in enterprise.
300892 -        Market opportunity is to turn communication into an
300893 -        intelligence asset. ref DIT 1 HE7M
300895 -         ..
300896 -    3.  Jerry's analysis on 011213 showing loss of $40K per day because
300896 -        communication fails, ref SDS 94 FK4M, is multiplied many times
300896 -        at places like Aerospace company, reported on 011006.
300896 -        ref SDS 89 MO6F DOD, reported on 020217, ref SDS 97 1332,
300896 -        Microsoft, reported on 021108, ref SDS A1 EF5I, Enron, reported
300896 -        on 020204, ref SDS A2 0001, and Intel, reported on 960103,
300896 -        ref SDS 22 8409, are other examples.
300904 -
300905 -           [On 020415 Jerry submits calculation. ref SDS A0 4P5N
300906 -        ..
300907 -    4.  Management productivity requires technology to integrate
300908 -        tasks. ref DIT 1 1Y6O
300909 -        ..
300910 -        Key requirement is efficient technology for
300911 -        organizational memory, explained in POIMS. ref OF 3 2300
300913 -         ..
300914 -        Technology must enable integrating tasks to augment
300915 -        intelligence, explained in POIMS. ref OF 3 6649
300917 -         ..
300918 -        USACE reported SDS supports intelligence. ref DRP 10 6172
300919 -        ..
300920 -    5.  Rumsfeld's remarks at War College on 020131 citing
300921 -        increased demand for intelligence to enable proactive
300922 -        management, ref SDS 95 QF4H, aligns with growing demand in
300923 -        business for stronger accountability, reported on 020204.
300924 -        ref SDS 96 0001  These trends support marketing SDS. ref DIT 1
300925 -        J49L
300927 -         ..
300928 -        Rumsfeld's suggestion to foster a circle of advocates to sell
300929 -        ideas for improvement to higher command is reported in the same
300930 -        record on 020131. ref SDS 95 2J7H
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