CONTACTS 

SUBJECTS
Thinking Through Writing
Management productivity & Teamwork
Discovery, Subject Index, Murphy's Law, avoiding mistakes
Mistakes, Impact on Meeting Objectives
Knowledge v. Information, Meetings
Mistakes, Impact on Meeting Objectives
Murphy's Law, Avoiding Mistakes
Prepared, Nobody Has Time on Information
Minute is About the Time People Can Align
Organizational Memory Who, What, When, Where, Why, How, How Much
Organizational Memory Intelligence Organization Analysis Alignment Su

5013 -
5013 -    ..
5014 - Summary/Objective
5015 -
501501 - Follow up ref SDS 13 0000.
501502 -
501503 -
501505 -  ..
501506 - Overlooking Critical, Obvious Details on Information Highway
501507 -
501508 - This morning I was assigning subjects to various work the past few
501509 - days, i.e., analysing and organizing what has been done.  In doing so,
501510 - I discovered there is no scheduled task for removing the existing SMUD
501511 - line. ref SDS 13 6886
501512 -
501513 -      While this matter has been the focus of enormous attention the
501514 -      past few months, it still was not developed as a Scheduled task.
501516 -       ..
501517 -      It was overlooked because the focus recently has been on crafting
501518 -      a contract, not scheduling the work.  Since the work will not be
501519 -      performed for about a year and a half, there is a strong
501520 -      potential that this matter would have become lost in the
501521 -      "system," similar to the way the easements for PG&E's right of
501522 -      way to build a transmission line for CDWR became overlooked, even
501523 -      though everyone "knew" it had to be done, as reported at the
501524 -      Progress Meeting on 940818. ref SDS 5 8447
501526 -  ..
501527 - This illustrates the advantage of using intelligence to convert inert
501528 - "information" into the more useful cognitive form called "knowledge."
501530 -  ..
501531 - Everyone on the project has "information" about the need to remove the
501532 - existing line.  But none have the "knowledge" that it needs to be
501533 - removed until there is an interconnected web of information, subjects
501534 - and time, that will automatically bring an issue into focus at the
501535 - appropriate time for action.
501536 -
501538 -       ..
501539 -      POIMS & Murphy's Law
501540 -
501541 -      This shows the advantage of the POIMS Plan, Perform Report
501542 -      "management cycle" implemented through the SDS Subject Index, to
501543 -      overcome future "mysterious" mistakes, called "Murphy's Law," as
501544 -      discussed the Asilomar Conference, ref SDS 4 5882.
501546 -       ..
501547 -      See explanation from discussion on 890809. ref SDS 2 8850.
501549 -       ..
501550 -      [On 950822 Applied this in NWO paper. ref SDS 16 9448
501552 -       ..
501553 -      [On 971008 Corps of Engineers issued report on cost savings from
501554 -      Communication Metrics to avoid "rework," that reflects the
501555 -      results at PG&E today. see, ref SDS 22 1273
501556 -
501558 -  ..
501559 - Meetings:  Management Productivity
501560 - Remembering for a Minute - Comedy of Errors
501561 -
501562 - On 941209 the contract preparation meeting for the PG&E Gold Hill
501563 - project showed failure of conventional work practices that avoid
501564 - capturing organizational memory and analysis, because it takes time,
501565 - and people worry about accountability. ref SDS 11 8854
501567 -        ..
501568 -       [On 980405 reviewed fear of accountabiity. ref SDS 24 5065]
501570 -        ..
501571 -       [On 991130 ignorance, fear and denial prevent communication.
501572 -       ref SDS 26 4664]
501574 -  ..
501575 - People cannot remember from one meeting to the next what transpired,
501576 - what they heard, said, thought and concluded. ref SDS 11 7777
501578 -  ..
501579 - This is reflected in the NWO... ref OF 1 9449 and ref OF 1 2536
501580 -
501581 -       [On 950204 reviewed fragility of knowledge. ref SDS 14 0550]
501582 -
501583 -       [On 040505 Paris peace conference in 1919 heads of state began
501584 -       holding meetings hoping to avoid keeping records, but found the
501585 -       top people in the world could not remember enough to perform
501586 -       daily work; eventually leadership yielded to an even stronger
501587 -       fear of accountable for failing to get anything done, and so a
501588 -       record of organizational memory was prepared and this change in
501589 -       management practice yielded results that expedited progress.
501590 -       ref SDS 30 MQ49
501592 -  ..
501593 - Most of the time in meetings is spent debating prior understandings,
501594 - because there wasn't enough time to create a record so it could be
501595 - investigated.  The result is a comedy of errors, ref SDS 11 8477.
501597 -  ..
501598 - Henry Kissinger calls this an "Alice in Wonderland" practice of
501599 - continual bumbling, with everybody trying to get by talking and
501600 - listening because it seems fast and easy at the time. ref SDS 3 4238
501601 -
501602 -       [On 950228 executive cites wasted time at meetings causes poor
501603 -       management productivity. ref SDS 15 1994
501605 -        ..
501606 -       [On 950927 Intel have too much information, too little time.
501607 -       see ref SDS 17 6021]
501609 -        ..
501610 -       [On 951101 companies hiring psychologists because people yelling
501611 -       at each other in meetings. ref SDS 18 5500]
501613 -        ..
501614 -       [On 960205 Associated Press reports managers waste 70% of their
501615 -       time in unproductive meetings. ref SDS 19 5902.]
501617 -        ..
501618 -       [On 960924 executive discusses need for organizational memory.
501619 -       ref SDS 20 9A9O  Individuals oppose this step because it seems
501620 -       like paperwork, takes extra time, and increases accountability.
501621 -       ref SDS 20 O24L
501623 -        ..
501624 -       [On 970123 Intel uses "constructive confrontation" to try and
501625 -       make meetings "productive." ref SDS 21 1111]
501627 -        ..
501628 -       [On 971008 U.S. Army Corps of Engineers reports Communication
501629 -       Metrics builds shared meaning, avoids rework, saves time and
501630 -       money. ref SDS 22 1273]
501632 -        ..
501633 -       [On 980307 Andy Grove's book "Only the Paranoid Survive" says he
501634 -       takes copious notes and asks questions to avoid ambiguity of
501635 -       personal memory. ref SDS 23 3668]
501637 -        ..
501638 -       [On 990527 strong cultural forces prevent improving management.
501639 -       ref SDS 25 1233
501641 -        ..
501642 -       [On 010420 paper cites need for organizational memory.
501643 -       ref SDS 27 IE4M
501645 -        ..
501646 -       [On 020208 manager software development group of 100 engineers
501647 -       reports productivity of meetings poor because of weak and
501648 -       conflicting organizational memory. ref SDS 28 J66L
501650 -        ..
501651 -       [On 020415 manager software development group calculates $40K
501652 -       per day loss that can be recovered using SDS for Com Metrics.
501653 -       ref SDS 29 C28K
501655 -  ..
501656 - This leads to contracts that are difficult and therefore costly to
501657 - implement, such as occurred on CDWR re:
501658 -
501659 -     •  Line Protection on 940928, ref SDS 7 3888, and on 940927. see
501660 -        ref SDS 6 6639
501661 -
501662 -     •  Energize & Test, and contract completion dates, per analysis on
501663 -        940927. ref SDS 6 8854
501664 -
501665 -
501666 -
501667 -
501668 -
501669 -
501670 -
501671 -
501672 -
501673 -
501674 -
501675 -
5017 -