CONTACTS 
0201 - Chips & Tech.
020101 - Mr. Morris E. Jones
020102 - Vice President
020103 - Advanced Products

SUBJECTS
SDS Marketing, Advertising
Writing for Publication
PMI, Publishing Articles, New World Order needs old time religion
New World Order needs old time "religion"
Knowledge, Traceability
Management productivity & Teamwork
Understanding aided by Technology
Context Meaning Understanding Comprehension Conntected Text
Water Under the Bridge People Don't Worry about Errors in Past Meetin
Arguing Who What When Where Why How from Prior Communication Needs Or
Feedback Not Important People Don't Care About Accuracy Past Meetings
Water Under the Bridge People Don't Worry about Errors in Past Meetin
Water Under Bridge People Don't Worry about Errors in Past Meetings C

1815 -
1815 -    ..
1816 - Summary/Objective
1817 -
181701 - Follow up ref SDS 43 9449, ref SDS 33 0000.
181702 -
181703 - Analysis of Morris' comments on the New World Order... paper in his
181704 - letter, ref DRP 1, provides the insight needed to strengthen POIMS and
181705 - Communication Metrics.  He recognizes the value of context and
181706 - alignment with original sources.  I developed better explanation of
181707 - "connections" and "links" relative to traceability and continual
181708 - learning.
181710 -  ..
181711 - Did some edits to incorporate his comments to define terms and clarify
181712 - purpose.
181713 -
181714 -     [On 980114 began major edit to make a book. ref SDS 54 0000]
181715 -
181716 -
181717 -
181719 -  ..
1818 -
1819 -
1820 - Analysis
1821 -
182101 - Received Morris's Word file, ref OF 2, commenting on the NWO...
182102 - paper, on 950819, ref SDS 41 0785, and created an Medit file to make
182103 - it a received document ref DRP 1 0001, on 950821. ref SDS 43 9449, in
182104 - order to perform analysis in this record today.
182106 -  ..
182107 - Morris' verbal comments on the NWO... paper are on 950817. ref SDS 38
182108 - 0001.
182109 -
182111 -  ..
182112 - General
182113 -
182114 - Morris' annotated comments do not seem to include the conerns he
182115 - raised on 950817 that the NWO... paper does not adequately develop the
182116 - problem of information overload, nor show that the burden of
182117 - information flow has increased in the past 50 years ago. ref SDS 38
182118 - 3384
182119 -
182121 -  ..
182122 - Context Supports Understanding by Connecting Related Text
182123 -
182124 - Morris explains his comments on the NWO... paper are submitted in the
182125 - context of the document. ref DRP 1 0001
182126 -
182127 - Recognition that context benefits understanding, supports a benefit of
182128 - SDS which expands "context" by adding connections to chronologies of
182129 - cause and effect, and alignment with related communication. "Context"
182130 - supports understanding, as explained in the NWO... paper.
182131 -
182132 -     [On 960321 "context" is a key part of "understanding," "meaning,"
182133 -     and "comprehension," based on cognitive science research.
182134 -     ref SDS 47 5588]
182136 -      ..
182137 -     [On 960518 "context" defined as connected text. ref SDS 49 3374]
182139 -      ..
182140 -     [On 990215 system of "Context Management" proposed. ref SDS 55
182141 -     3822]
182142 -
182144 -  ..
182145 - Information and Knowledge
182146 -
182147 - Morris suggests explaining the difference between information and
182148 - knowledge in the paper where ISO 10006 is first mentioned to identify
182149 - traceability and continual learning. ref DRP 1 0004
182150 -
182151 -    "Knowledge" is explained as connected information.
182153 -     ..
182154 -    Information is what is said, we read as in a contract, heard at a
182155 -    meeting or phone call; it is explained in the paper on page 2 at
182156 -    ref OF 3 line 170, on page 3 col 3, ref OF 3 line 464.
182158 -     ..
182159 -    The explanation of the New World Order of more meetings, documents,
182160 -    at ref OF 3 line 668 is a good place to call this "information." I
182161 -    have not done that in this version, but may do so later.
182162 -    ..
182163 -    I explain "information" in response to Morris' point at
182164 -    ref DRP 1 line 143, and mention the langauge John Kahl offered at
182165 -    ref SDS 44 line 66.  I am using "information" as anything I
182166 -    "receive" by the senses, ref DRP 1 line 143.
182168 -     ..
182169 -    Mentioned cite to Jeromy Campbell's book at ref OF 3 line 1056,
182170 -    which is reviewed at ref SDS 4 line 54.
182172 -     ..
182173 -    Another take on information v. knowledge is in the record on
182174 -    941211. ref SDS 22 7388
182175 -
182177 -  ..
182178 - Case Studies - Bible
182179 -
182180 - Morris asks what case studies help? ref DRP 1 line 173.
182181 -
182182 - I explain case studies in business have the same role they do in the
182183 - Bible and in case law of bringing "enlightenment" by indicating the
182184 - benefit of principles based on applications of real events, ref DRP 1
182185 - line 184, per work on 950812. ref SDS 33 0112
182186 -
182187 -      [On 950830 reviewed role of "case studies" ref SDS 46 0000.]
182188 -
182190 -  ..
182191 - Past is Water under the Bridge People Want to Plan for Future
182192 -
182193 - Morris asks why the past is important, similar to Ron Buck's letter on
182194 - 950517 noting people should avoid "nitpicking the past." ref SDS 28
182195 - 8599   Morris says in his letter today many people feel correcting
182196 - errors in previous communication is unnecessary.  Prior meetings,
182197 - calls and documents are forgotten like "water under the bridge,"
182198 - because people only want to protect the future. ref DRP 1 RM8G  On
182199 - 911121 we discussed risks of ignoring "water under the bridge" can
182200 - lead to a bumpy ride down the river, when crashing on the shoals of
182201 - ignorance can only be explained as a mystery of "Murphy's Law,"
182202 - ref SDS 5 6922, as Morris noted later on 921127 asking why small,
182203 - inconsequential mistakes later explode into major problems?
182204 - ref SDS 12 0674
182206 -  ..
182207 - Earlier on 881007 Clyde Earnest explained that people get frustrated
182208 - by feedback on meetings, calls and correspondence because it takes
182209 - time to check alignment with their memory and records in order to
182210 - verify accuracy. ref SDS 1 KZ5J and ref SDS 1 M36H
182211 -
182212 -      [See use of this idea in a later article, ref SDS 50 9944.]
182214 -       ..
182215 -      [On 970125 difficulty reviewing feedback to refine accuracy.
182216 -      ref SDS 51 6693
182218 -       ..
182219 -      [On 970524 Morris attended a Cal Tech seminar that used a study
182220 -      of the Columbia Space Shuttle failure to illustrate the value of
182221 -      discoverying "root causes" of events that imply future problems,
182222 -      absent appropriate adjustments. ref SDS 52 1438]
182224 -       ..
182225 -      [On 970707 USAFIT entropic model posits that managing large
182226 -      projects degrades toward failure, ref SDS 53 628M, because
182227 -      everybody is talking and nobody is listening. ref SDS 53 0108
182229 -       ..
182230 -      [On 990404 explain Com Metrics uses history. ref SDS 56 9638]
182232 -       ..
182233 -      [On 990425 Morris offered that SDS helps dispute resolution, but
182234 -      not daily management. ref SDS 57 5644]
182236 -       ..
182237 -      [On 991108 history "interprets" the future. ref SDS 58 3339]
182239 -  ..
182240 - I explained that losing sight of past experience causes a bumpy ride
182241 - down the river, ref DRP 1 line 1059, per discussion on 911121,
182242 - ref SDS 5 6922, and the report on 920210 that management on the
182243 - Broadwater Dam project could not "keep its head above water."
182244 - ref SDS 8 8400
182245 -
182246 - "Case studies" in the Bible are one strategy for alerting the mind to
182247 - what lies ahead based on what happened previously, ref OF 3 5839,
182248 - under the rule that experience yields wisdom and vision. ref OF 3 5846
182250 -  ..
182251 - The human mind does this automatically, i.e., connect one thing it
182252 - knows to another, see NWO ... paper. ref OF 3 5738, and "connectionist
182253 - theory" reviewed on 900303. ref SDS 3 0052, and ref SDS 3 6006.
182254 -
182256 -      ..
182257 -     Turning "water into wine"
182258 -
182259 -     In the secular world we call this "consciousness" and makes
182260 -     connections.
182261 -
182262 -     [On 960409 reviewed article in Time on religion that describes the
182263 -     Biblical story of converting water into wine as representing the
182264 -     miracle of human consciousness that can remember and make
182265 -     connections, ref SDS 48 7211.]
182266 -
182267 -
182269 -  ..
182270 - Management is Mainly Communication
182271 -
182272 - Morris suggests at ref DRP 1 line 329, that we add support for this
182273 - contention, ref  OF 2 line 330.
182274 -
182275 - Since organizations are communities that function by communication
182276 - explained in the paper, ref OF 3 line 328, it seems less necessary to
182277 - say managers spend a lot of time communicating, ref OF 3 line 328.
182278 -
182279 -     Support in the liturature is at ref SDS 18 line 102.
182281 -  ..
182282 - I actually removed the sentence that communication is by far the
182283 - larger part of managing, ref OF 3 line 316, also cited at ref SDS 26
182284 - line 155.
182285 -
182286 -
182288 -  ..
182289 - Define Original Source
182290 -
182291 - Morris recommends I make this more plain at ref DRP 1 line 418.
182292 -
182293 - This is a little more clear in a later version that gives an
182294 - explanation on page 1 of "drifting off course" because original
182295 - sources are not readily available, per ref OF 3 line 113, see also ref
182296 - OF 3 line 261.
182298 -  ..
182299 - Morris offered an explanation of this at dinner the other day, ref SDS
182300 - 25 line 223.
182301 -
182302 -    [Later added generic explanation at ref OF 3 line 220, per ref SDS
182303 -    45 line 55.]
182304 -
182305 -
182307 -  ..
182308 - "Connections" Defined
182309 - ---------------------
182310 - Morris recommends defining this term, ref DRP 1 line 441.
182311 -
182312 - I added explanation on page 1 about checking original sources in
182313 - contracts and documents.
182315 -  ..
182316 - Responded by explaining how "original sources" can be organic, ref DRP
182317 - 1 line 455.
182318 -
182320 -  ..
182321 - Connections to Original Sources Important
182322 -
182323 - Morris feels having access to original source material is important,
182324 - ref DRP 1 line 441.
182325 -
182326 -    This is the core concept of the paper because it ties directly to
182327 -    the concept that thinking a source says one thing, when it really
182328 -    says something else, leads to the problems communication metrics
182329 -    is intended to solve.
182331 -     ..
182332 -    The next issue is how to accomplish it which is the purpose of
182333 -    Communication Metrics using POIMS technology and SDS software.
182335 -     ..
182336 -    Why Analyse "Connections"
182337 -
182338 -    Morris indicates I use "connections" to mean analysis of origial
182339 -    sources.  He seems to believe connections to "original sources"
182340 -    need not be analysed.  I explain why such analysis is necessary to
182341 -    discover errors in the analysis the mind is doing automatically all
182342 -    the time, ref DRP 1 line 455.
182344 -  ..
182346 -     ..
182347 -    Traceability
182348 -
182349 -    This means traceability is not a static thing set of affairs, as
182350 -    seems to be implied by Morris' comment connoting an original source
182351 -    is stored in the filing cabinet. We have to capture why we think it
182352 -    so and to what degree, and who this affects objectives, i.e.,
182353 -    organizational subjects.
182354 -
182356 -  ..
182357 - Managers Overwhelmed by Information  - Less Productive
182358 -
182359 - Morris asks if fewer people are assigned to projects today than in
182360 - previous periods, ref DRP 1 line 583.  Asks for substantiation that
182361 - computers have not improved productivity at ref DRP 1 line 1630.
182362 -
182363 - I develop an explanation using a variety of sources, ref DRP 1 line
182364 - 568, including discussion at the Cal Tech seminar, ref SDS 10 line 66.
182366 -  ..
182367 - Develop more detailed explanation of the problem at ref DRP 1 line
182368 - 609.
182370 -  ..
182371 - Explained sources that Computers have not improved management
182372 - productivity at ref DRP 1 line 1637, citing Jane at Wharton as one
182373 - per, ref SDS 31 line 101, and example of IBM at ref SDS 16 line 61.
182374 - Also mentioned Jim Manzi's article at ref SDS 9 line 44 which is
182375 - linked to review of Tom Landauer's book, the Trouble with Computers.
182376 - Mentioned Ben Robinson at Caltrans, ref SDS 10 line 95. Used example of
182377 - lost letters and requests for resubmission, ref SDS 13 line 58, ref SDS
182378 - 29 line 53, ref SDS 22 line 52.
182379 -
182380 -
182382 -  ..
182383 - Filtering Out Unneeded Information
182384 -
182385 - Morris seems to indicate the increase in the flow of information is
182386 - due mainly to a lot of "junk" that can be filtered out, ref DRP 1
182387 - line 645.   He makes similar point at ref DRP 1 line 889, and again
182388 - at ref DRP 1 line 1329.
182390 -  ..
182391 - I explain why a better strategy is needed using ideas on the "20 80"
182392 - theory of executive management, discussed at ref SDS 27 line 199.
182394 -  ..
182395 - Morris' view that computers can create knowledge, ref DRP 1 line 1329,
182396 - warrants an explanation of why this may not be so, ref DRP 1 line
182397 - 1342.  I created a reference to Campbell's book "The Improbable
182398 - Machine," ref OF 3 line 1057.
182399 -
182400 -
182402 -  ..
182403 - Humans Use Small Part of Mental Capacity
182404 -
182405 - Morris wonders how humans can be overwhelmed by increased information
182406 - in light of theories that only a small part of human mental capacity
182407 - is actually used, ref DRP 1 line 695,
182408 -
182409 - The explanation is found from the fact that "mental capacity" is
182410 - really composed of many different characteristics.  Some are very
182411 - strong, while others are weaker, ref DRP 1 line 700.
182412 -
182414 -  ..
182415 - More Information Reflects Increased Productivity
182416 -
182417 - Morris seems to indicate that increases in the flow of information
182418 - reflect increased management productivity, ref DRP 1 line 747.
182419 -
182420 - I try to explain why this incorrect, ref DRP 1 line 755.
182421 -
182423 -  ..
182425 -  ..
182426 - Humans have Weak Sense of Time
182427 -
182428 - Morris makes this point at ref DRP 1 line 983.
182429 -
182431 -  ..
182432 - Writing Helps Memory of Knowledge from Experience, Hansel and Gretel
182433 -
182434 - Morris recognizes writing helps remember things.  He feels this is
182435 - different from "knowledge," ref DRP 1 QQQP
182436 -
182437 - The story of Hansel and Gretle explains the idea of links that enable
182438 - traceability to original sources which alphabet technology applies in
182439 - using writing to create, shape, craft and preserve lessons drawn from
182440 - from hard won experience, called "knowledge." ref DRP 1 BB5J
182441 -
182442 -            [On 950721 ISO management standards require traceability to
182443 -            original sources. ref SDS 30 1740
182445 -        ..
182446 -       This paper relates writing to aid memory, with creating
182447 -       "knowledge" so we can reap the reward from havng having invested
182448 -       time to learn lessons of life from hard won experience.  Like
182449 -       Hansel and Grettle, "knowledge" creates a path back to the
182450 -       source.  Once we can preserve the path with links so we know how
182451 -       to get back "home" for fixing a computer, automobile, tooth
182452 -       ache, personnel problem, merger problem, baking a cake, etc. The
182453 -       path can be a direct link in SDS, a subject identification to
182454 -       associate a body of information with related information from
182455 -       disparate times, or a narrative explanation of a complex
182456 -       relationship about computer code, a personnel matter, or a legal
182457 -       dispute.  In all three cases we are creating a body of links
182458 -       that provide a powerful resource to help the mind recover, and
182459 -       thereby reap the rewards of, understanding drawn from complex
182460 -       relationships that are too difficult to grasp in the moment, but
182461 -       which have been distilled from hard won experience.  Complex
182462 -       connections of cause and effect are hard to recognize, and so
182463 -       are likely to be overlooked in the future, absent the path back
182464 -       "home" to original understanding, explained in NWO on legal
182465 -       practice, ref OF 3 163M, which is largely based on the tradition
182466 -       of religion. ref OF 3 29G5  That is the power of deferred
182467 -       rewards from investing intellectual capital that yield interest
182468 -       from growing knowledge, just as the farmer reaps a bountiful
182469 -       harvest from investing time for planting.
182471 -          ..
182472 -         [On 011105 cited Hansel and Gretel on value of linking that
182473 -         preserves the path to lessons of hard won experience in
182474 -         Western jurisprudence. ref SDS 59 IP8L
182476 -          ..
182477 -         [On 011113 Hansel and Gretel related to religion for using
182478 -         alignment to grow knowledge. ref SDS 60 017O
182479 -
182480 -
182482 -  ..
182483 - Religion and Knowledge
182484 -
182485 - Morris questions whether this is a good basis to develop a definition
182486 - of knowledge, ref DRP 1 line 1823.
182487 -
182488 -
182490 -  ..
182492 -  ..
182493 - Feel Good Management
182494 -
182495 - Morris indicates that "Knowledge Creep" is purposeful, ref DRP 1 line
182496 - 1911. I explain this like "feel good" management within the meaning he
182497 - offered in 911123, ref SDS 6 line 138.  However, "knowledge creep" is
182498 - generally incidental and hidden by the pace of the Information Highway
182499 - in the New World Order, and this causes Murphy's Law under the rule
182500 - laid down by Aristotle.
182501 -
182502 -
182504 -  ..
182505 - Define Communications
182506 -
182507 - Morris recommends this at ref DRP 1 line 1996.
182508 -
182509 - I formulate something sensible that is spread out in the paper. Maybe
182510 - should restate it here.  I set this out a little better in the revised
182511 - paper he has not seen at ref OF 3 line 1179 explaining communication
182512 - skill can be automated, and at ref OF 3 line 1238.
182514 -  ..
182515 - This evening I modified this language to hopefully make it easier for
182516 - the reader to grasp what Communication Metrics is, and why a
182517 - Communication Engineer is needed to do it.  John Kahl said today, that
182518 - this latter point is not very clear in the paper, ref SDS 44 line 81.
182519 -
182520 -
182522 -  ..
182523 - Better Productivity from Communication Metrics
182524 -
182525 - Morris suggests this ref OF 3 line 1202, should be forcast as a future
182526 - prospect, ref DRP 1 line 2097.
182527 -
182528 - My response discusses the risk from failure to use communication
182529 - metrics evidenced by the nature of the management process that delays
182530 - the impact of errors, per example of Mike Neer at PG&E, ref SDS 20
182531 - line 130.  See also discussion with Morris at ref SDS 24 line 362.
182532 -
182533 -
182535 -  ..
182536 - Murphy's Law & Aristotle
182537 -
182538 - Morris suggests that there can be a conflict in finding the truth and
182539 - maximizing benefit to the customer, ref DRP 1 line 962.
182540 -
182541 - I addressed this at ref SDS 41 line 94.
182542 -
182543 -
182544 -
1826 -