THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700





April 10, 2002

03 00050 61 02041001



Mr. Jerry Nord
Jerry_Nord@csgsystems.com
CSG Systems Inc.
2525 117th Avenue
Omaha, NE 68138
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Subject:   Com Metrics Support for CSG, Pilot Test

Dear Jerry,

Glad we were able to touch base today by telephone. You have intersting ideas about using SDS at CSG.
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A stumbling block in the past has been getting approval for the kind of initiative you have in mind, because often approving authority does not have time to grasp the opportunity for saving time and money. Perhaps in your case, this is less of an issue because of the attention you have given the matter.
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The next challenge is understanding how SDS and the Com Manager role fit into existing culture. You asked about this in our call today, and so some background may prove helpful.
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Look forward to hearing from you on Friday; give me a call if there is not enough time to fully respond through correspondence.

Thanks.
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Sincerely,

THE WELCH COMPANY



Rod Welch
rowelch@attglobal.net
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Post Script

One advantage of SDS is having support for getting things done like responding to correspondence. The basic SDS process provides stronger visibility and gives better access to information needed for timely action. Just a thought.