THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net
S U M M A R Y
DIARY: December 28, 1994 06:00 PM Wednesday;
Rod Welch
Dinner with Bill and Pat DeHart.
1...Summary/Objective
2...PG&E use of SDS
..............
Click here to comment!
CONTACTS
0201 - Taspinar Management Consulting O-00000276 0101
020101 - Mr. Ahmet Taspinar, PMP
0202 - Pacific Gas & Electric Company O-00000642 0201
020201 - Mr. Bill DeHart, PMP
020202 - Project Manager
020204 - Project Management O-00000642 0201
SUBJECTS
Budget for Other Projects
Objectives/scope
Evaluation
Complex, Too Difficult to Explain
Difficult to Explain SDS/POIMS
1007 -
1007 - ..
1008 - Summary/Objective
1009 -
100901 - Follow up ref SDS 18 0000.
100902 -
100903 - Had a nice evening at Square One near the Golden Gateway.
100904 -
100905 -
100907 - ..
1010 -
1011 -
1012 - Discussion Social
1013 -
101301 - Pat thanked me on behalf of her son for making a connection with
101302 - Morris at Chips and Technologies.
101303 -
101304 -
101305 -
101307 - ..
1014 -
1015 -
1016 - Discussion
1017 -
101701 - Bill said he has processed our final invoice submitted on 941219.
101702 - ref SDS 18 0001 He expects it will be paid in a few days.
101704 - ..
101705 - I mentioned the meeting with Glenn scheduled next Tuesday, 950103
101706 - 1100, per telecon today ref SDS 19 0001 Bill will try to make that
101707 - meeting.
101709 - ..
101710 - He is meeting with the new Director of Project Management for the GMC
101711 - division, and will try to set up an SDS demo. Bill will ask Terry if
101712 - he can sit in on the meeting with Glenn on Tuesday, which might be
101713 - helpful since Glenn has direct experience using SDS.
101715 - ..
101716 - I should try to set up the scenario to demonstrate how using SDS
101717 - disclosed important tasks that needed to be done which otherwise
101718 - would be overlooked. An example is contract review and revisions
101719 - on 941109, ref SDS 6 0001, and analysis of the contract development
101720 - process on 941209. ref SDS 11 0899. Put this in the meeting agenda
101721 - for discussion with Glenn.
101723 - ..
101724 - We met Ahmet Taspinar who was having dinner with his wife on her
101725 - birthday. He has just returned from Mexico on an assignment for Dan
101726 - Ono at AT&T. Ahmet feels a lot of helpful connections occur from PMI
101727 - teaching.
101728 -
101729 -
101730 -
101732 - ..
101733 - PG&E use of SDS
101734 -
101735 - I asked Bill if he has any sense about why PG&E changed direction so
101736 - completely on SDS at the meeting on 941206, per ref SDS 8 8007, from
101737 - plans a week earlier on 941130 to expand use of SDS? ref SDS 7 0014
101739 - ..
101740 - Bill advised that the project manager, Tom Marki, who took over
101741 - for Bill, told Chris that he did not need SDS on the CDWR project,
101742 - despite the request by CDWR, on 941208 that SDS continue.
101743 - ref SDS 9 1183
101745 - ..
101746 - The original plan for Mike Emory to take over Bill's projects, led
101747 - to orientation so that Mike was ready to continue with SDS, as
101748 - reported on 940815, ref SDS 1 0001 and on 940927. ref SDS 3 8966
101749 - However, the week after after plans were made on 941130 to expand
101750 - SDS at PG&E, Mike quit the company in a dispute over another
101751 - matter. Tom Marki was assigned, who had no experience with SDS,
101752 - and so no commitment to support continued use at PG&E.
101754 - ..
101755 - Bill said another problem was that his boss, Chris Snyder, could
101756 - not explain SDS, and the benefits of the work role, to his new
101757 - boss, assigned under considerable duress of major changes at PG&E,
101758 - including Bill's retirement, as part of downsizing to cut costs.
101759 - Despite Chris' decision a week earlier on 941130 to expand use of
101760 - SDS at PG&E, ref SDS 7 6006, based on experience using SDS at PG&E
101761 - explained to Chris on 941010, ref SDS 5 M94K, and despite
101762 - requests by PG&E's customer, Chris was still unable to explain to
101763 - his new boss, how SDS adds value to PG&E's standard practices, and
101764 - so the boss sided with Tom, per above, ref SDS 0 2126, and
101765 - directed Chris to cancel the decision a week earlier.
101766 -
101767 - [On 950123 CDWR confirmed in a telecon with PG&E's contract
101768 - manager, why the State wanted SDS to continue on the project.
101769 - ref SDS 21 SY3J
101771 - ..
101772 - I sensed this the other day when Chris brought his new boss around
101773 - and introduced him. The new boss asked Chris about the Welch
101774 - assignment, and Chris explained it as an outside contract to
101775 - provide extra "documentation." There was no time for discussion,
101776 - beyond the new boss noting, as they moved to the next cubicle,
101777 - that he wanted to expedite and save money by reducing paperwork.
101779 - ..
101780 - Chris could have told his new boss how SDS provides "intelligence"
101781 - to save time and money, as Bill reported a few days earlier, and
101782 - as Chris indicated during the meeting on 941130 that others at
101783 - PG&E have reported to him independently. ref SDS 7 0003
101785 - ..
101786 - Chris could have asked Welch to explain the SDS contract to the
101787 - new boss. However, when everyone's job is on the line, and people
101788 - are rushing to reduce staff and cut costs, people feel pressure
101789 - that protect their own jobs by avoiding controversey.
101790 -
101791 - "Documentation" sounds like paperwork that takes extra time and
101792 - costs money, rather than intelligence to save time and money.
101794 - ..
101795 - On 941004 Bill recognized SDS saves more money better than other
101796 - methods PG&E has tried, ref SDS 4 8899, by improving management
101797 - planning and analysis, illustrated on 941109, ref SDS 6 0001, and
101798 - reviewed on 941209. ref SDS 11 8854
101800 - ..
101801 - Chris understood this on 941130,
101803 - ..
101804 - "Documentation" is hard for executives to understand why PG&E's
101805 - customer requested continued use of SDS on 940901, ref SDS 2 4920,
101806 - because it sounds like accountability that people are anxious to
101807 - avoid. On 941130 Chris received a number of positive reports,
101808 - ref SDS 7 0003, so I don't think he personally views the matter in
101809 - that light, but he cannot explain it in any other way, so that is
101810 - the end result.
101811 -
101812 - [On 950110 received report explaining SDS and POMS technology
101813 - saved money and recommends continued use by PG&E. ref SDS 20
101814 - 9482]
101816 - ..
101817 - [On 970930 Russ Chitenden had similar problem at Caltrans. see
101818 - ref SDS 26 1427]
101819 - ..
101820 - We need some simple sentences, sound bites, executives can
101821 - use to explain SDS in 30 seconds.
101822 -
101823 - [On 950204 formulated Communication Metrics to summarize what
101824 - SDS does rather than documentation. ref SDS 22 5468,
101825 -
101826 - [On 950222 Bill feels "Communication Metrics" may be easier for
101827 - people to understand. ref SDS 23 8503
101829 - ..
101830 - [On 950308 spoke to Chris about this. ref SDS 24 0001
101832 - ..
101833 - [On 950327 defined management science of Communication Metrics.
101834 - ref SDS 25 2108
101836 - ..
101837 - [On 971021 plan to deliver "business intelligence" produced by
101838 - Communication Metrics" via Internet. ref SDS 27 9999
101839 -
101840 -
101841 -
101842 -
101843 -
101844 -
101845 -
101846 -
1019 -
Distribution. . . . See "CONTACTS"