THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: December 28, 1994 06:00 PM Wednesday; Rod Welch

Dinner with Bill and Pat DeHart.

1...Summary/Objective
2...PG&E use of SDS


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CONTACTS 
0201 - Taspinar Management Consulting                                                                                                                                     O-00000276 0101
020101 - Mr. Ahmet Taspinar, PMP
0202 - Pacific Gas & Electric Company                                                                                                                                 O-00000642 0201
020201 - Mr. Bill DeHart, PMP
020202 - Project Manager
020204 - Project Management                                                                                                                                               O-00000642 0201

SUBJECTS
Budget for Other Projects
Objectives/scope
Evaluation
Complex, Too Difficult to Explain
Difficult to Explain SDS/POIMS

1007 -
1007 -    ..
1008 - Summary/Objective
1009 -
100901 - Follow up ref SDS 18 0000.
100902 -
100903 - Had a nice evening at Square One near the Golden Gateway.
100904 -
100905 -
100907 -  ..
1010 -
1011 -
1012 - Discussion Social
1013 -
101301 - Pat thanked me on behalf of her son for making a connection with
101302 - Morris at Chips and Technologies.
101303 -
101304 -
101305 -
101307 -  ..
1014 -
1015 -
1016 - Discussion
1017 -
101701 - Bill said he has processed our final invoice submitted on 941219.
101702 - ref SDS 18 0001  He expects it will be paid in a few days.
101704 -  ..
101705 - I mentioned the meeting with Glenn scheduled next Tuesday, 950103
101706 - 1100, per telecon today ref SDS 19 0001  Bill will try to make that
101707 - meeting.
101709 -  ..
101710 - He is meeting with the new Director of Project Management for the GMC
101711 - division, and will try to set up an SDS demo.  Bill will ask Terry if
101712 - he can sit in on the meeting with Glenn on Tuesday, which might be
101713 - helpful since Glenn has direct experience using SDS.
101715 -     ..
101716 -    I should try to set up the scenario to demonstrate how using SDS
101717 -    disclosed important tasks that needed to be done which otherwise
101718 -    would be overlooked.  An example is contract review and revisions
101719 -    on 941109, ref SDS 6 0001, and analysis of the contract development
101720 -    process on 941209. ref SDS 11 0899.  Put this in the meeting agenda
101721 -    for discussion with Glenn.
101723 -  ..
101724 - We met Ahmet Taspinar who was having dinner with his wife on her
101725 - birthday.  He has just returned from Mexico on an assignment for Dan
101726 - Ono at AT&T.  Ahmet feels a lot of helpful connections occur from PMI
101727 - teaching.
101728 -
101729 -
101730 -
101732 -  ..
101733 - PG&E use of SDS
101734 -
101735 - I asked Bill if he has any sense about why PG&E changed direction so
101736 - completely on SDS at the meeting on 941206, per ref SDS 8 8007, from
101737 - plans a week earlier on 941130 to expand use of SDS? ref SDS 7 0014
101739 -      ..
101740 -     Bill advised that the project manager, Tom Marki, who took over
101741 -     for Bill, told Chris that he did not need SDS on the CDWR project,
101742 -     despite the request by CDWR, on 941208 that SDS continue.
101743 -     ref SDS 9 1183
101745 -      ..
101746 -     The original plan for Mike Emory to take over Bill's projects, led
101747 -     to orientation so that Mike was ready to continue with SDS, as
101748 -     reported on 940815, ref SDS 1 0001 and on 940927. ref SDS 3 8966
101749 -     However, the week after after plans were made on 941130 to expand
101750 -     SDS at PG&E, Mike quit the company in a dispute over another
101751 -     matter.  Tom Marki was assigned, who had no experience with SDS,
101752 -     and so no commitment to support continued use at PG&E.
101754 -      ..
101755 -     Bill said another problem was that his boss, Chris Snyder, could
101756 -     not explain SDS, and the benefits of the work role, to his new
101757 -     boss, assigned under considerable duress of major changes at PG&E,
101758 -     including Bill's retirement, as part of downsizing to cut costs.
101759 -     Despite Chris' decision a week earlier on 941130 to expand use of
101760 -     SDS at PG&E, ref SDS 7 6006, based on experience using SDS at PG&E
101761 -     explained to Chris on 941010, ref SDS 5 M94K, and despite
101762 -     requests by PG&E's customer, Chris was still unable to explain to
101763 -     his new boss, how SDS adds value to PG&E's standard practices, and
101764 -     so the boss sided with Tom, per above, ref SDS 0 2126, and
101765 -     directed Chris to cancel the decision a week earlier.
101766 -
101767 -        [On 950123 CDWR confirmed in a telecon with PG&E's contract
101768 -        manager, why the State wanted SDS to continue on the project.
101769 -        ref SDS 21 SY3J
101771 -      ..
101772 -     I sensed this the other day when Chris brought his new boss around
101773 -     and introduced him.  The new boss asked Chris about the Welch
101774 -     assignment, and Chris explained it as an outside contract to
101775 -     provide extra "documentation."  There was no time for discussion,
101776 -     beyond the new boss noting, as they moved to the next cubicle,
101777 -     that he wanted to expedite and save money by reducing paperwork.
101779 -      ..
101780 -     Chris could have told his new boss how SDS provides "intelligence"
101781 -     to save time and money, as Bill reported a few days earlier, and
101782 -     as Chris indicated during the meeting on 941130 that others at
101783 -     PG&E have reported to him independently. ref SDS 7 0003
101785 -      ..
101786 -     Chris could have asked Welch to explain the SDS contract to the
101787 -     new boss.  However, when everyone's job is on the line, and people
101788 -     are rushing to reduce staff and cut costs, people feel pressure
101789 -     that protect their own jobs by avoiding controversey.
101790 -
101791 -     "Documentation" sounds like paperwork that takes extra time and
101792 -     costs money, rather than intelligence to save time and money.
101794 -      ..
101795 -     On 941004 Bill recognized SDS saves more money better than other
101796 -     methods PG&E has tried, ref SDS 4 8899, by improving management
101797 -     planning and analysis, illustrated on 941109, ref SDS 6 0001, and
101798 -     reviewed on 941209. ref SDS 11 8854
101800 -      ..
101801 -     Chris understood this on 941130,
101803 -      ..
101804 -     "Documentation" is hard for executives to understand why PG&E's
101805 -     customer requested continued use of SDS on 940901, ref SDS 2 4920,
101806 -     because it sounds like accountability that people are anxious to
101807 -     avoid. On 941130  Chris received a number of positive reports,
101808 -     ref SDS 7 0003, so I don't think he personally views the matter in
101809 -     that light, but he cannot explain it in any other way, so that is
101810 -     the end result.
101811 -
101812 -        [On 950110 received report explaining SDS and POMS technology
101813 -        saved money and recommends continued use by PG&E. ref SDS 20
101814 -        9482]
101816 -         ..
101817 -        [On 970930 Russ Chitenden had similar problem at Caltrans. see
101818 -        ref SDS 26 1427]
101819 -     ..
101820 -     We need some simple sentences, sound bites, executives can
101821 -     use to explain SDS in 30 seconds.
101822 -
101823 -        [On 950204 formulated Communication Metrics to summarize what
101824 -        SDS does rather than documentation. ref SDS 22 5468,
101825 -
101826 -        [On 950222 Bill feels "Communication Metrics" may be easier for
101827 -        people to understand. ref SDS 23 8503
101829 -         ..
101830 -        [On 950308 spoke to Chris about this. ref SDS 24 0001
101832 -         ..
101833 -        [On 950327 defined management science of Communication Metrics.
101834 -        ref SDS 25 2108
101836 -         ..
101837 -        [On 971021 plan to deliver "business intelligence" produced by
101838 -        Communication Metrics" via Internet. ref SDS 27 9999
101839 -
101840 -
101841 -
101842 -
101843 -
101844 -
101845 -
101846 -
1019 -
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