THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: March 25, 2002 10:02 PM Monday; Rod Welch

Gary reports redundant links in SDS improve communication.

1...Summary/Objective
2...Technology Makes Good Management Faster Easier with Less Diligence
3...Redundant Links Aid Productivity Communication Collaboration
4...Productivity Engineering Management Aided by Redundant Links in SDS


..............
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CONTACTS 
0201 - Dynamic Alternatives                                                                                                                                               O-00000793 0101
020101 - Mr. Garold L. Johnson; 714 896 3311 ext 71223                                                                                                                    O-00000793 0101

SUBJECTS
Purple Numbers Publish Gary's Ideas in HTML Using System Si  lar to E
Addressability Link Copy Anchor Feature Using Code for Purple Numbers
Purple Numbers Technology Updated Adds Email Address and Date Metadat
Addressability Purple Numbers Links References Connections Citations
Purple Numbers Create Anchor Markers to Aid Coping Anchors to Aid Lin
Specification Interoperability Between Collaborative Knowledge Applic
POIMS Link Communication Build Foundation KM Foster Culture of Knowle
SDS Improves Communication Collaboration Using Redundant Links to Anc
Alphabetic Mind Language Shapes Thoughts
Webmail Improve Communication Collaboration Productivity Better Addre

5712 -
5712 -    ..
5713 - Summary/Objective
5714 -
571401 - Follow up ref SDS 29 0000, ref SDS 27 0000.
571402 -
571403 - Gary reports new way of working with explicit/redundant links in SDS
571404 - records and documents aids productivity of communication.  More
571405 - importantly, Gary's three letters demonstrate work product that show
571406 - increased collaboration.  He used links to discover pending questions
571407 - and provided timely comments with links to specific context that aids
571408 - understanding and follow up.
571410 -  ..
571411 - In addition to improving personal and organizational productivity,
571412 - using the record, as Gary does today, turns specators, who have been
571413 - observing the record, into active players deriving benefits from
571414 - applying intelligence.  Engaging people in using this new resource
571415 - helps grow a culture of knowledge that is essential for solving
571416 - problems of poor productivity, which Gary cited in his letter on
571417 - 020315. ref SDS 28 4E4J
571418 - ..
571419 - Submitted ref DIT 1 0001 linked to this record and explaining
571420 - potential improvement scenarios, per below. ref SDS 0 2N4F
571421 -
571422 -     [On 020415 Stuart Harrow at DCMA commented on benefits of adding
571423 -     redundant links to SDS. ref SDS 31 G35G
571424 -
571425 -
571426 -
571428 -  ..
5715 -
5716 -
5717 - Progress
5718 -
571801 - Technology Makes Good Management Faster Easier with Less Diligence
571802 - Redundant Links Aid Productivity Communication Collaboration
571803 - Productivity Engineering Management Aided by Redundant Links in SDS
571804 -
571805 - Follow up ref SDS 30 VP6F
571806 -
571807 - Received three letters from Gary today with links to specific issues
571808 - in the record.  This is a big improvement over past practice reported
571809 - on 001025. ref SDS 12 MO6M  At that time, Doug requested contributors
571810 - to OHS/DKR submit comments linked to the launch plan he issued on
571811 - 001025, ref SDS 12 00VU using the link technology he developed for
571812 - Augment NLS, explained on 001012. ref SDS 10 9F6W  Doug later advised
571813 - on 001027 that the only comments he received that complied with this
571814 - request were prepared with SDS. ref SDS 13 OH9N
571816 -  ..
571817 - Gary's report today shows that technology making tasks faster and
571818 - easier brings improvement in work performance and in attitudes that
571819 - resist using good management.
571820 -
571821 -      [On 020522 ignorance, fear and denial foster attitudes that
571822 -      resist using good management. ref SDS 32 YD4N and ref SDS 32 5Q5M
571824 -  ..
571825 - Received ref DRT 1 0001 from Gary today, responding to the letter,
571826 - ref DIP 2 0001 submitted on 020320 and providing a link to SDS records
571827 - and Welch correspondence that applies purple numbers methodology that
571828 - make it faster and easier to copy anchors for linking, as shown in the
571829 - record on 020313. ref SDS 27 6F8N
571831 -  ..
571832 - Gary says the new way of working with SDS explicit/redundant links
571833 - works well.  Accessing links is much easier since I never have to
571834 - leave the browser. ref DRT 1 FM6L
571836 -  ..
571837 - Gary notes that since there is no need to make paper copies of SDS
571838 - records, the targets for the anchors do not have to be human readable.
571839 - The double dots work quite well. They are unobtrusive and still allow
571840 - simple copying of the link. Very nice. ref DRT 1 GN8M
571841 -
571842 -      [On 020618 Gary says SDS improvement adding explicit links
571843 -      encourages people to use good management practices. ref SDS 33
571844 -      03EU
571846 -  ..
571847 - Having the targets available in the foundation documents such as
571848 - POIMS, ref OF 1 1054, makes commentary very much easier.  I had to
571849 - struggle to reference these documents in my first attempt to comment
571850 - on them, since there weren't even invisible targets for the most part.
571851 - Making the links accessible increases the usefulness of the SDS
571852 - records and documents on the internet. ref DRT 1 TN4I
571854 -  ..
571855 - Hopefully this will encourage people to link to...
571856 -
571857 -
571858 -       POIMS................................. ref OF 1 6221
571859 -       Typical Day Scenario.................. ref OF 2 0001
571860 -       NWO................................... ref OF 3 0001
571861 -
571862 -
571863 - ...so that we can grow a culture of knowledge, ref DIP 2 L38O, as set
571864 - out in the letter to Gary on 011210. ref SDS 23 T33I On 020106 Gary
571865 - expected redundant links to internal anchors would make linking faster
571866 - and easier to create alignment in the record. ref SDS 24 W69L  Today,
571867 - he expects that commenting on POIMS and other publications will be
571868 - easier now. ref DRT 1 TN4I
571870 -  ..
571871 - Gary was happy to provide the irritant that brought this change about,
571872 - ref DRT 1 6R5K, referring to the letter saying thanks for the work he
571873 - did, ref DIP 1 0001, developing an application for SDS of Eugene's
571874 - Purple Numbers capability, ref DIP 1 0153 and ref DIP 1 KJ4I as
571875 - reported on 020213. ref SDS 27 H73L
571877 -  ..
571878 - Received a second letter, ref DRT 2 0001 commenting on questions about
571879 - Gary's work processing SDS records and documents with a version of
571880 - purple numbers, reported on 020313. ref SDS 27 TN52
571881 -
571883 -  ..
571884 - A 3rd letter from Gary, ref DRT 3 0001, answers two questions in the
571885 - record on 020313. ref SDS 27 HX7N
571886 -
571887 -    1.  Making explicit/redundant links implied based using
571888 -        onmouseover...
571889 -
571890 -        a.  Setting the anchor style to be the same as the paragraph
571891 -            style (no underscores), ref DRT 3 KB6M
571892 -            ..
571893 -        b.  Including the first word or first few words in the
571894 -            anchor, which is currently empty. Since this would make all
571895 -            the links look different, I think the double dots are a
571896 -            better idea. ref DRT 3 2C7I
571898 -  ..
571899 - This analysis supports Gary's initial point that the 2 dots scheme
571900 - works well, per above. ref SDS 0 3E4L
571901 -        ..
571902 -    2.  Modify browser feature for copying links using the anchor
571903 -        so that redundant links are unnecessary. ref SDS 27 8451
571905 -  ..
571906 - Gary points out....
571907 -
571908 -        This requires either access to the browser code or writing a
571909 -        plugin. While possible, it means having to support code that
571910 -        gets sent to each person accessing the record (which can be
571911 -        done with JavaScript or Java Applets if needed) and support for
571912 -        all variety of different browsers. I don't think this is
571913 -        realistic to attempt at this time. ref DRT 3 XF9G
571914 -
571916 -  ..
571917 - Submitted ref DIT 1 0001 thanking Gary for timely response, and noting
571918 - that his work product demonstrates added value of redundant links in
571919 - SDS, further attributing Doug Engelbart on 001012, ref SDS 10 9F6W, and
571920 - Eugene Kim for work on 010131. ref SDS 15 MM9M
571921 -        ..
571922 -    1.  Redundant links add value to Knowledge Space by making it
571923 -        faster and easier for people to make direct use of
571924 -        intelligence, ref DIT 1 MJ6O, rather than continuing relying in
571925 -        mere information. ref OF 1 034J
571927 -         ..
571928 -    2.  Jack Park anticipated Knowledge Space provided by SDS would be
571929 -        a powerful resource, reported on 000503. ref SDS 7 6138
571931 -         ..
571932 -    3.  Flexible structure and organization in SDS make it possible to
571933 -        convert a larger share of email and other daily working
571934 -        information into useful intelligence that makes communication
571935 -        and collaboration effective, as related in POIMS. ref OF 1 HP6J
571936 -        ..
571937 -    4.  Communication and collaboration drive productivity of
571938 -        management for saving time and money, ref DIT 1 5O9L, by
571939 -        enabling complementary rather than conflicting action, but has
571940 -        been frustrated because better communication and collaboration
571941 -        has proven harder to accomplish than expected.  An example on
571942 -        921127 reports it is frustrating when small, inconsequential
571943 -        details later become major problems. ref SDS 1 0674  Peter
571944 -        Drucker reviewed on 931130, comments that people have given up
571945 -        on improving communication. ref SDS 2 3851  SRI had important
571946 -        discussions with NIH about this, as reported during a meeting
571947 -        on 001017. ref SDS 11 4877  A few months later on 010111 Pat
571948 -        Lincoln related slow progress improving collaboration at SRI.
571949 -        ref SDS 14 EF6M  A year later, Eric Armstrong worried that
571950 -        productivity is paralyzed because it is too hard to find
571951 -        anything, ref SDS 19 EC5N, and, Enron collapsed because it
571952 -        could not align daily work with objectives, requirements and
571953 -        commitments, reported on 020204. ref SDS 25 4N6F
571954 -        ..
571955 -    5.  SDS has provided for many years a new way of working
571956 -        "intelligently" noted by the U.S. Army Corps of Engineers on
571957 -        970328, ref DRP 2 6172, (see as well Eric Armstrong's letter on
571958 -        010916, ref SDS 17 0001, and on 010924 comments by Morris
571959 -        Jones, ref SDS 18 XT5F). Gary's initial experience using
571960 -        redundant links indicates a further boost productivity by
571961 -        making it faster and easier for people, who do not have enough
571962 -        time to work with SDS, to none-the-less benefit from
571963 -        organizational memory, based on stronger
571964 -        ..
571965 -    6.  SDS has provided this new way of working for many years,
571966 -        as Jack and others have noted previously, ref DIT 1 GN9F (see
571967 -        for example Eric Armstrong's letter on 010916, ref SDS 17 0001,
571968 -        and later comments by Morris Jones on 010924, ref SDS 18 XT5F).
571969 -        Redundant links further boost productivity by making it faster
571970 -        and easier for people who do not have enough time for creating
571971 -        intelligence to none-the-less benefit from using organizational
571972 -        memory based on stronger addressability that Doug called out in
571973 -        a letter on 000405. ref SDS 6 2484
571975 -         ..
571976 -     7. Knowledge Management will remain hard work, as related on
571977 -        000307, ref SDS 5 5182, to capture the record, ref DIT 1 L84F,
571978 -        craft an effective story for shared meaning and tend the garden
571979 -        of knowledge. ref OF 1 0105 Like fixing the car, mowing the
571980 -        lawn, accounting, writing a novel, medical and legal work, or
571981 -        engineering to design software, buildings, and an effective
571982 -        national security, skills, tools and time must be applied
571983 -        diligently. SDS makes it faster and easier, but converting
571984 -        information into knowledge is still hard work, reported on
571985 -        000307.  ref SDS 5 4472  As explained earlier on 000920,
571986 -        ref SDS 8 T33H, and on 001004, ref SDS 9 636N, you cannot learn
571987 -        KM in 20 minutes. But redundant links may make the work product
571988 -        valuable enough by virture of greater accessibility to tweak
571989 -        the screws of progress just enough for a broad spectrum of
571990 -        people to advance from information to a culture of knowledge.
571991 -        Delivering benefits of knowledge so that a lot of people can
571992 -        work more productively is the secret of lifting civilization.
571993 -
571994 -
571995 -
571996 -
571997 -
571998 -
571999 -
572000 -
572001 -
572002 -
572003 -
572004 -
572005 -
572006 -
5721 -
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