THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 31, 2003 10:41 AM Friday; Rod Welch

Virginia called about SDS records on Internet concerning PG&E.

1...Summary/Objective
2...PG&E Asks About Improving Communication to Save Time and Money
3...Explicit Links Enable Precision Access for Timely Accurate Work
4...Accurate Communciation Enabled by SDS Explicit Links
5...Good Management Fast and Easy to Learn for Saving Time and Money
6...Brick in Bridge for New Way of Working Intelligently Enabled by SDS
7...Knowledge Management Enabled by 3-layer Architecture Fast and Easy


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CONTACTS 
0201 - Pacific Gas and Electric Company                                                                                                                                   O-00000672 0309
020101 - Ms. Virginia Stefan; 415 973 0451                                                                                                                                O-00000672 0309
020103 - Public Relations                                                                                                                                                 O-00000672 0309

SUBJECTS
PG&E Demands Better Communication to Improve Productivity,   rnings
Communication Main Factor of Successful Management
PG&E Calls about SDS Records on Internet
Internet Object Organizational Memory Worry Accountability Confidenti
Confidentiality, Secrecy, Security, Privacy
SDS Record on Internet Concerning Gordon Smith Request Remove

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2208 -    ..
2209 - Summary/Objective
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221001 - Follow up ref SDS 19 0000. ref SDS 17 0000.
221002 -
221003 - PG&E notifies of a record on the Internet that relates to executive
221004 - work practice.  There is no concern about confidentiality, ref SDS 0
221005 - SJ6F nor that ongoing initiatives might be disrupted, since the
221006 - information is "dated." ref SDS 0 HJ4O  Consideration is asked for
221007 - removing the record.  No grounds are given.  An explicit link points
221008 - places the focus on personalities and not to a vital interest of PG&E.
221009 - Since the record provides a knowledge repository, suggest edits that
221010 - satisfy interested parties. ref SDS 0 ZP32  More importantly, PG&E's
221011 - inquiry demonstrates that people can use explicit links in SDS despite
221012 - having no training nor support.  This further shows that technology
221013 - changes people's attitudes about using good management when learning
221014 - and using tools and methods for saving time and money are fast and
221015 - easy. ref SDS 0 1E7F
221017 -  ..
221018 - Submitted an email confirming these understandings and linked to this
221019 - record, per below. ref SDS 0 6S4O
221020 -
221021 -      [On 030203 called to follow up. ref SDS 42 0001
221022 -
221023 -      [On 030206 Virginia does not have authority to propose edits, and
221024 -      so has forwarded the matter to someone else. ref SDS 43 SP6F
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221028 -
221029 -
221031 -  ..
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2212 -
2213 - Progress
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221401 - PG&E Asks About Improving Communication to Save Time and Money
221402 -
221403 - Virgina Stefan left a voice message that she is in the Communications
221404 - Department at PG&E (415 973 0451).  She received notice from a PG&E
221405 - employee about an SDS record on the Internet concerning Gordon Smith
221406 - and Russ Jackson.
221408 -  ..
221409 - Virgina reviewed the record and found it does not have confidential
221410 - information.  She thinks it may not have been intended for
221411 - communication on the Internet, and so suggests we might want to delete
221412 - it from the Interent.  This brings to 6 the number of people who have
221413 - discussed deleting records since 1998, reported on 010907. ref SDS 30
221414 - 0001
221416 -  ..
221417 - She will send an email with a link to the record that is at issue.
221418 -
221419 -      [...below, received Virginia's email. ref SDS 0 558K
221421 -  ..
221422 - Research shows Gordon and Russ appear in the record on....
221423 -
221424 -      Gordon reports PG&E needs to
221425 -      improve communication................... 970908, ref SDS 19 8572
221426 -
221427 -      Russ reports PG&E accomplished
221428 -      goal to improve communication........... 971107, ref SDS 25 1991
221430 -  ..
221431 - PG&E has a website at...
221432 -
221433 -
221434 -                    http://www.pge.com/
221435 -
221436 -
221438 -  ..
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2216 -
2217 - 1407
2218 -
221801 - Called Virgina back.  Left voice mail that I returned her call and
221802 - that I have not received the email she planned to send in her message
221803 - this morning, per above. ref SDS 0 ZL6M
221804 -
221806 -  ..
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2221 - 1446
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222201 - Virgina called back.
222202 -
222203 - She related having sent an email to our old address and that it
222204 - bounced back.
222206 -  ..
222207 - I gave her the updated address, which should have been applied when we
222208 - updated all the SDS records on the Internet on 021225. ref SDS 39 H83I
222209 - This indicates that someone at PG&E somehow got an old record.
222211 -  ..
222212 - Virginia will try to read through POIMS, ref OF 1 0001, (at least
222213 - spend 20 minutes or so) to understand Com Metrics, which is explained
222214 - in the record of a meeting at PG&E on 941010. ref SDS 6 7777
222216 -  ..
222217 - Another source is to review the report on cost savings submitted to
222218 - Lee Calloway on 971107. ref SDS 25 4930
222219 -
222220 -      [On 030203 called to follow up. ref SDS 42 1E7F
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222224 -
222226 -  ..
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222601 - Explicit Links Enable Precision Access for Timely Accurate Work
222602 -
222603 - Received ref DRT 1 0001 from Virginia saying....
222604 -
222605 -   1.  This is a followup to a message that I left on your voicemail
222606 -       earlier today. As I mentioned in that message, we recently came
222607 -       across on your website detailed agency-client information
222608 -       concerning business discussions that took place between your
222609 -       company and PG&E in 1997. This information is posted on your
222610 -       site at
222612 -          ..
222613 -         http://www.welchco.com/sd/08/00101/02/97/11/07/082819.HTM#1991
222615 -        ..
222616 -   2.  Although the information is dated, we would greatly appreciate
222617 -       having it removed from your website. If you have questions,
222618 -       please feel free to contact me at 415-973-0451. ref DRT 1 XU6G
222619 -
222620 -           Submitted an email confirming these understandings and
222621 -           linked to this record, per below. ref SDS 0 6S4O
222623 -  ..
222624 - Virginia's ability to apply explicit links demonstrates progress on
222625 - advancing from information to a culture of knowledge, discussed below.
222626 - ref SDS 0 1E7F
222628 -  ..
222629 - In our call today, per above, ref SDS 0 OM7H, we reviewed using the
222630 - record on 971107 for a case study on communication, based on Gordon
222631 - Smith's memo analysed on 970908. ref SDS 19 8572  Gaps in the record
222632 - hamper understanding, because human reasoning is based primarily on
222633 - chronology, shown by research on 900319. ref SDS 3 1323  Since the
222634 - information is "dated," noted in Virginia's letter, ref SDS 0 HJ4O,
222635 - and since the record does not have confidential information, further
222636 - noted in Virginia's voice mail message this morning, per above,
222637 - ref SDS 0 SJ6F, there are strong grounds for retaining the record.
222639 -  ..
222640 - Virginia said that since 971107, Russ has been assigned VP for human
222641 - resources.  If the record on 971107 creates personal issues, we can do
222642 - some edits that suppress Russ' name, and perhaps cast the story
222643 - differently to meet PG&E goals.  The objective is not to harm anyone,
222644 - but to provide a resource of lessons learned from work history to help
222645 - people going forward.  For example, on 010907 many people write in
222646 - explaining SDS records have solved problems on the job. ref SDS 30
222647 - KX3L  Since we are getting about 40,000 visitors a month, we would
222648 - like to maintian the record in a way that does not cause harm.
222650 -  ..
222651 - How can we respect PG&E interests cited in Virginia's letter today,
222652 - per above, ref SDS 0 558K, and retain the value of the record for
222653 - helping people avoid future problems?
222654 -
222655 -      [On 030203 called to follow up. ref SDS 42 0001
222656 -
222658 -  ..
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2229 - 1624
2230 -
223001 - Submitted an email linked to this record requesting feedback from
223002 - Virginia on addressing this issue.
223003 -
223004 -
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SUBJECTS
Brick in Bridge for New Way of Working Shown by Virginia Us  g Explic
Bridge from Current Practice to Culture of Knowledge New Way of Worki
Bridge from Information to Culture of Knowledge Help People Understan
Bridge to New Way of Working Intelligently Study that Meets Challenge
Explicit Links Used for Good Management Without Any Training Orientat
Culture Knowledge New Words Terms Definitions Familiar Terms Words Co
3-layer Architecture SDS Enables Possibilities for Everyone to Work I
Deployment SDS Resource for Others to Use Conventional Methods Avoid
Learn Explicit Links Without Tranining Brick in Bridge to New Way of
Technology Attitudes Improve about Using Good Management by Making Sa
Attitudes Change People Would Use SDS for Adding Links to Email SDS R
3-layer Architecture Transitions from IT to Culture of Knowledge Usin
Technology Enables People to Experience Good Management Increases Des
Learn 2 Minutes Explicit Links Apply 3-layer Architecture to Create C

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581701 -  ..
581702 - Accurate Communciation Enabled by SDS Explicit Links
581703 - Good Management Fast and Easy to Learn for Saving Time and Money
581704 - Brick in Bridge for New Way of Working Intelligently Enabled by SDS
581705 - Knowledge Management Enabled by 3-layer Architecture Fast and Easy
581706 -
581707 - Virginia deserves credit for using explicit links in her letter today
581708 - that points to specific information for getting work done, per above.
581709 - ref SDS 0 558K  It would be interesting to learn how she discovered
581710 - that explicit links save time and money, without training and
581711 - orientation?
581712 -
581713 -     [On 030528 Mark discovered how to use explicit links, also,
581714 -     without instructions. ref SDS 45 0001
581716 -  ..
581717 - Cost savings using good management are reported on 020726, ref SDS 32
581718 - TV9K, and was recently increased several fold on 030101. ref SDS 40
581719 - PM53  Curiously, management and computer experts have decided good
581720 - management is unnecessary overkill, illustrated on 020820 by the view
581721 - that accurate communication is annoying ref SDS 33 V66I  Indeed at the
581722 - end of the year there was despair that everyone was giving up on goals
581723 - set with great fan fare and enthusiasm over the past decade, as shown
581724 - on 021031. ref SDS 38 LG9H
581726 -  ..
581727 - Today, however, Virginia seems to have figured out how to do Knowledge
581728 - Management entirely on her own.  She provided an explicit link without
581729 - any assistance, which reflects goals discussed with Stuart Harrow at
581730 - DOD on 020905. ref SDS 36 DAPW  This experience shows people can learn
581731 - to create a connected record for saving time and money, as Stuart
581732 - reported on 020912. ref SDS 37 HH92  It also shows that attitudes
581733 - change about using good management when technology reduces the level
581734 - of effort to near zero, as discussed on 020618. ref SDS 31 MU6H
581735 -
581736 -       [On 030422 Laura Dunn at Universal Energy used creativity and
581737 -       initiative to discover organizational memory saves time and
581738 -       money. ref SDS 44 M14F
581740 -  ..
581741 - On 971021 SDS was ported to the Internet for enabling anytime anywhere
581742 - intelligence. ref SDS 23 3636  Sharing this power requires a 3-layer
581743 - architecture defined on 020820. ref SDS 34 0001  Last year ended with
581744 - discovering that people can learn to use SDS over several months, with
581745 - Gary begining to apply to new skills at Aerospace company, reported on
581746 - 030125. ref SDS 41 0001  Virginia's letter today is another important
581747 - brick in the bridge to a new way of working "intelligently," explained
581748 - on 001219, ref SDS 28 4W4L, showing people can benefit from the record
581749 - without spending months or even hours learning new skills.  This
581750 - starts 2003 with renewed vigor for transformation from information to
581751 - a culture of knowledge, explained in POIMS. ref OF 2 079L
581752 -
581754 -  ..
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5819 -
5820 - 1624
5821 -
582101 - Sent an email to Virginia saying....
582102 -
582103 -     1.  Thanks for your letter today asking about SDS records on the
582104 -         Internet. ref SDS 0 558K  Reviewing your letter, I was struck
582105 -         that, without any assistance, you managed to use explicit
582106 -         links for saving time and money, per above. ref SDS 0 1E7F
582108 -          ..
582109 -     2.  In our call today, you offered to review POIMS. ref OF 1 0001
582111 -          ..
582112 -     3.  Based on objectives in POIMS, please review analysis of our
582113 -         telecon and your letter today. ref SDS 0 XV6I, and call to
582114 -         discuss how to meet PG&E objectives in this matter within the
582115 -         framework of Com Metrics.
582117 -      ..
582118 -     [On 030206 Virginia does not have authority to propose edits, and
582119 -     so has forwarded the matter to someone else. ref SDS 43 SP6F
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Distribution. . . . See "CONTACTS"