CONTACTS 
0201 - PG&E CEO                                                                                                                                                       O-00000672 0301
020101 - Mr. Lee Calloway; Vice President

SUBJECTS
Demonstration for New Users
Construction (DPB)
PG&E, Sprint, Bechtel

0905 -
0905 -    ..
0906 - Summary/Objective
0907 -
090701 - Follow up ref SDS 12 1111, ref SDS 10 1111.
090702 -
090703 - Called about submitting to Lee Calloway the original introduction of
090704 - Communication Metrics sent to Gordon Smith.
090706 -  ..
090707 - Got a call from Russ Jackson, Gordon's point man on his communication
090708 - initiative.  Russ indicated Gordon is satisfied with determinations on
090709 - new procedures already made.  Discussion seemed to indicate that Russ'
090710 - reticence to investigate further, and in particular to consider
090711 - Communication Metrics, was limited to Gordon's direct communications.
090712 - He approved review by Lee Calloway of Communication Metrics for wider
090713 - use within PG&E.
090714 - ..
090715 - Submitted ref DIT 1 0000 transmitting the letter Steve sent to
090716 - Gordon, ref DRP 3 0000, which, also, includes the record on 9709089,
090717 - ref SDS 2 0000.  It supplements my letter submitted to Gordon on
090718 - 971027, ref DIP 6 0000 at ref SDS 10 0000.
090720 -  ..
090721 - Received response from Lee, ref DRT 1 0000, in the afternoon asking to
090722 - review the government reports on Communication Metrics, per original
090723 - analysis on 970908. ref SDS 0 4930
090725 -  ..
090726 - The next step is for me to submit these materials on Monday.
090727 -
090728 -    [On 971110, submitted reports to Lee. ref SDS 13 0000]
090729 -
090730 -    [On 980813 notified Steve about Communication Metrics web site,
090731 -    requested comments. ref SDS 14 0000]
090732 -
090733 -
090735 -  ..
0908 -
0909 -
0910 - Discussioun
0911 -
091101 - Gordon Smith at PG&E Needs Communication Help
091102 -
091103 - Followed up ref SDS 12 5722, ref SDS 10 0000.
091104 -
091105 - Called for Lee Calloway, PV Public Relations,                                                                                                                                                                                                                                                           00000672  0301  00000672  0301
091106 -
091107 - Talked to Susi, Diane is off until 971112
091109 -  ..
091110 - Explained background and asked if we can send Lee the email that was
091111 - sent to Gordon Smith, per telecon with Diane yesterday, see the record
091112 - at ref SDS 12 9668.
091114 -  ..
091115 - Susi said she will investigate to see if my letter, ref DIP 6 0000,
091116 - has already been given to Lee.  If not she will make a notation that I
091117 - am sending Lee the email previously submitted to Gordon, so that Lee
091118 - has a complete record.
091120 -  ..
091121 - If the letter has already been given to Lee, she will inform him that
091122 - I am sending him a separate email with the prior document. ref DRP 3
091123 - 0000
091125 -  ..
091126 - Susi said Lee's email is:
091127 -
091128 -                   lxc8@pge.com
091130 -  ..
091131 - Prepared ref DIT 1 0000 transmitting the letter from Steve to Gordon,
091132 - ref DRP 3 0000.  I removed Steve's cover letter, so that in case this
091133 - initiative causes hurt feelings, there will be minimal visibility.
091135 -  ..
091136 - Included reference to discussion with Russ Jackson, ref DIT 1 9488,
091137 - below. ref SDS 0 1991
091138 -
091139 -    [See Lee's response below. ref SDS 0 4930]
091140 -
091141 -
091143 -  ..
0912 -
0913 -
0914 - 0907 received call from Russ Jackson      415 973 5318
0915 -
091501 - Russ Says Gordon is Satisfied with PG&E Communication Efforts
091502 -
091503 - Russ returned my call from yesterday, ref SDS 12 4498.
091505 -  ..
091506 - Russ said he did not submit comments to Gordon on the idea to review
091507 - Communication Metrics in response to Gordon's request for ideas to
091508 - improve communication.  He explained that Gordon was not actually
091509 - expecting comments, since the letter Gordon sent to Russ, ref DRP 4
091510 - 0000, was pro forma, per analysis on 971024. ref SDS 9 3990
091512 -  ..
091513 - I asked Russ if he is positioned to review ideas requested by Gordon
091514 - to improve communications at PG&E?
091516 -  ..
091517 - Russ said that is part of his assignment.
091519 -  ..
091520 - He explained that it was unnecessary to analyse and respond to the
091521 - initiative on Communication Metrics becasue PG&E has made changes to
091522 - its communication procedures which have satisfied everyone.
091524 -  ..
091525 - Russ said there have been no complaints about the new procedures.
091527 -  ..
091528 - He also noted that Gordon wanted to limit improvement to ideas offered
091529 - from within PG&E.
091530 -
091531 -        [On 010529 PG&E earnings declined, declared bankruptcy.
091532 -        ref SDS 15 L2EM
091533 -
091534 -        [On 030131 Virgina Stevens called about SDS records.
091535 -        ref SDS 16 0001
091537 -      ..
091538 -     We did not consider that the ideas at issue were submitted by a
091539 -     PG&E employee, who explains clear, urgent opportunities for
091540 -     improving PG&E operations from using Communication Metrics. see
091541 -     ref DRP 3 9411
091543 -      ..
091544 -     We did not discuss the remarkable progress Gordon has achieved
091545 -     based on Russ' representation.
091546 -
091547 -        Starting from his report on 970905 that better communication is
091548 -        vital to PG&E, ref SDS 2 5555, and requesting all available
091549 -        ideas, ref SDS 2 8301, Russ now indicates Gordon has received,
091550 -        investigated, selected, implemented and obtained sufficient
091551 -        feedback to be "satisfied," in just 4 or 5 weeks.
091553 -  ..
091554 - We reviewed the government report on 971008 that Communication Metrics
091555 - reduces cost of operations in the range of 6% and has an ROI of 10:1.
091556 - ref DRP 8 0129
091558 -  ..
091559 - Russ indicated that he is a special assistant to the CEO and his focus
091560 - is on communications to support Gordon directly.  He feels Gordon is
091561 - satisfied with changes PG&E has made to improve his personal
091562 - communications and so it is unnecessary to investigate the opportunity
091563 - for further improvements pursuant to Gordon's request in his memo on
091564 - 970905 to PG&Eers about the urgency to improve communciation in order
091565 - to improve productivity and earnings. ref DRP 2 5697
091566 -
091573 -  ..
091574 - I asked if Lee Calloway might be looking at procedures on a broader,
091575 - company-wide scale, and whether it would be appropriate for Lee to
091576 - review Communication Metrics from that perspective.
091578 -  ..
091579 - Russ indicated this would be appropriate and that he does not object.
091581 -  ..
091582 - Cited this understanding in the letter to Lee, ref DIT 1 9588.
091583 -
091584 -
091586 -  ..
0916 -
0917 -
0918 - 1643 received response from Lee
0919 -
091901 - Lee Requests Communication Metrics Information for Review
091902 -
091903 - Received ref DRT 1 0000 responding to ref DIT 1 0000, issued above,
091904 - ref SDS 0 0729, where Lee requests submission of information
091905 - explaining Communication Metrics, per original analysis on 970908. see
091906 - ref SDS 2 2515
091908 -  ..
091909 - Upon discussion, Lee requested copies of the reports issued by the
091910 - Corps of Engineers explaining scope of services and cost savings.
091912 -  ..
091913 - I will deliver the reports on Monday.  Lee will make a review and
091914 - advise how this capability for improving management, also, explained
091915 - in the record of the meeting at PG&E on 941010, ref SDS 1 7777, fits
091916 - PG&E objectives to improve earnings.
091917 -
091918 -    [On 971110, submitted reports to Lee. ref SDS 13 3855
091920 -     ..
091921 -    [On 010529 PG&E earnings declined, declared bankruptcy.
091922 -    ref SDS 15 L2EM
091924 -     ..
091925 -    [On 030131 Virgina Stefan called about this record. ref SDS 16 0001
091926 -
091927 -
091928 -
091929 -
091930 -
091931 -
091932 -
0920 -
0921 -