THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: September 5, 2002 09:04 AM Thursday; Rod Welch

Called Stuart about SDS explicit links for accurate communication.

1...Summary/Objective


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SUBJECTS
SDS Explicit Links Fast Easy Add Intelligenct to Informatio  Comply w
Accurate Understanding From Meetings Organizational Memory Require Co
New Way Working Paperless Office SDS Not Necessary Print Paper Save T

5405 -
5405 -    ..
5406 - Summary/Objective
5407 -
540701 - Follow up ref SDS 12 0000.
540702 -
540703 - We reviewed growing despair about failure to accomplish accurate
540704 - communication that causes continual bumbling, shown by cost overruns
540705 - on government contracts, lower productivity, earnings and stock
540706 - prices, shown by Enron's collapse, reported on 020204, ref SDS 11
540707 - 0001, because too many people are having too many problems, as
540708 - reported on 001207. ref SDS 6 V54M
540710 -      ..
540711 -     [On 020906 submitted letter confirming understandings and action
540712 -     items. ref SDS 19 0001
540714 -  ..
540715 - The problem of pandemic bumbling was reviewed on 940609. ref SDS 1
540716 - 4238  On 020608 Dave Snowden reported research at IBM showing efforts
540717 - to create technology for knowledge management have not been effective.
540718 - ref SDS 13 ZN6I  Despite great efforts, no on else has improved
540719 - communication, reported on 020608. ref SDS 13 QV5G  With the result on
540720 - 020820 that people are giving up on accuracy in communication.
540721 - ref SDS 16 V66I  Like Dave Snowden's article, Peter Drucker earlier
540722 - warned that people are giving up on communication because the task is
540723 - too complex using technologies everybody likes.
540725 -  ..
540726 - Stuart said government regulations call for accurate communication,
540727 - and require everybody to use popular Microsoft programs that are fast
540728 - and easy to learn and use for information technology, so there isn't
540729 - enough time to follow regulations on using good management to save
540730 - time and money by working intelligently to "connect the dots" using an
540731 - audit trail showing traceability to original sources. see the record
540732 - on 950721. ref SDS 3 1740
540733 -
540734 -     This aligns with Stuart's report on 020107 that everybody likes
540735 -     Microsoft programs at DOD. ref SDS 9 LQ5K  Later on 020504
540736 -     research shows that FAR requires accurate communiation based on
540737 -     accurate record of organizational memory. ref SDS 12 IY4I  FAR
540738 -     doesn't say anything about waving requirements for good management
540739 -     when people are required to use popular Microsoft programs.
540740 -
540741 -        [On 030826 culture of denial at NASA ignores requirements for
540742 -        good management the way they are ignored everywhere as
540743 -        suggestions, guidelines and upper limits that are beyond reach
540744 -        with tools approved for use; ignoring requirements is faster
540745 -        and easier than fighting through the system for approval to get
540746 -        what is needed, because everybody is busy setting new action
540747 -        items in meetings so nobody has time to notice that action
540748 -        items on requirements, regulations and specifications are being
540749 -        ignored. ref SDS 24 8K4G
540751 -         ..
540752 -        [On 040203 research shows bureaucracy imposes command and
540753 -        control on people that prevents people from pilot testing to
540754 -        experiement for improving command and control of the work to
540755 -        save lives, time and money. ref SDS 25 E44K
540757 -      ..
540758 -     On 001126 Grant Bowman said it is too hard to make communication
540759 -     accurate using Microsoft technology everybody likes.  He asked if
540760 -     people are supposed to change tools in order to make communication
540761 -     accurate? ref SDS 5 X8PW
540763 -      ..
540764 -     On 010425 Morris Jones reported that use cases show SDS is a
540765 -     utopia compared to tools everybody likes, because SDS has
540766 -     everything in the right place at the right time.
540768 -  ..
540769 - We reviewed recent correspondence on 020812 where people in technology
540770 - have given up on using good management. ref SDS 14 TV9K
540772 -  ..
540773 - A week or so later, on 020820 people are giving up on good management
540774 - because accuracy takes too much time, ref SDS 15 O1QQ, using Microsoft
540775 - technology that everybody likes. ref SDS 15 UV6G  Rather use
540776 - technology that makes saving time and money fast and easy, people are
540777 - deciding that accurate communication is not necessary if they have to
540778 - change to a better technology than Microsoft in order to save time and
540779 - money. ref SDS 16 V66I
540781 -  ..
540782 - Stuart asked how long it takes to create a connected record to verify
540783 - accuracy of communication, as called out by FAR, shown on 020504?
540784 - ref SDS 12 XV7L  This reflects Doug Engelbart report on 000327 that
540785 - experience at SRI introducing new systems requires persistant exposure
540786 - and support. ref SDS 4 1530
540788 -  ..
540789 - We reviewed the process using explicit links for precision access in
540790 - SDS records that take a few minutes to learn and only seconds to use,
540791 - reported on 020820, ref SDS 15 RA5M, and thereby enables a 3-layer
540792 - architecture for transformation from information to a culture of
540793 - knowledge, planned on 020820. ref SDS 17 0001
540795 -  ..
540796 - Stuart indicated that using SDS sounds faster and easier than anyone
540797 - can do anything with Microsoft technology.
540798 -
540799 -     [On 030121 further automated adding addressability to SDS records
540800 -     on the Internet that enables people to routinely create a
540801 -     connected record showing cause and effect. ref SDS 21 0001
540803 -      ..
540804 -     [On 030131 Virginia Stefan demonstrated people can learn to use
540805 -     good management without any training, i.e., that good management
540806 -     is intuitive. ref SDS 22 1E7F
540808 -      ..
540809 -     [On 030422 Laura Dunn at Universal Energy used creativity and
540810 -     initiative to discover organizational memory saves time and money.
540811 -     ref SDS 23 M14F
540813 -      ..
540814 -     [On 040613 Patty asks how to add links to email, like the letter
540815 -     she received today. ref SDS 26 LY5J
540817 -      ..
540818 -     [On 050325 Andrew learned to use explicit links for precision
540819 -     access with connections in communication. ref SDS 27 WG9H
540821 -      ..
540822 -     [On 050728 Susan at GE worked through a solution for a complex
540823 -     case quickly and accurately, using SDS granular addressability
540824 -     with explicit links for precision access. ref SDS 28 AN58
540826 -      ..
540827 -     [On 060712 Kathy figured out to use explicit links to request
540828 -     support for 2nd opinion treating lung cancer patient. ref SDS 29
540829 -     VQ6N
540831 -      ..
540832 -     [On 071220 Jack Park learns to cite line numbers in email, takes
540833 -     only another 2 minutes to learn to enter links for precision
540834 -     access. ref SDS 32 XZ6O
540836 -  ..
540837 - Stuart agreed to try an experiment showing how much time and effort is
540838 - required to create a connected record using explicit links in SDS work
540839 - product.  He asked how to do it?  We stepped through the steps to
540840 - capture an explicit link with the right mouse button and copying the
540841 - link address, then enter it in an email.  After about 30 seconds or
540842 - so, Stuart said he thinks he understands the procedure, and was
540843 - suprised to discover it is a lot faster and easier than he expected.
540844 -
540845 -        [On 070419 experience at UCSF applying precision access with
540846 -        links in email took several months for people to try a 2-second
540847 -        experiment by opening a link. ref SDS 31 DI9F
540849 -  ..
540850 - Stuart said he will send an email with some links to test his new
540851 - skills.  We kept the line open while Stuart prepared an email.
540853 -  ..
540854 - A few minutes later I received a letter from Stuart that contained two
540855 - links to SDS records on the Internet.
540857 -  ..
540858 - This showed that with miminal training on the telephone in about 2
540859 - minutes Stuart was able to learn how to meet government regulations
540860 - in FAR and generally accepted standards in ISO and PMBOK for good
540861 - management to save time and money.
540863 -  ..
540864 - While we talked I submitted a letter, ref DIT 1 0001, thanking Stuart
540865 - for pilot testing SDS explicit links to create a connected record that
540866 - complies with FAR requirements for an audit trail showing traceability
540867 - to original sources, per his point above. ref SDS 0 DAPW
540869 -  ..
540870 - The letter to Stuart prepared in a minute or so during our call,
540871 - demonstrates command and control of the record, ref DIT 1 PL6I, with a
540872 - link to specific parts of FAR.  An example is the requirement for
540873 - clear writing, ref SDS 12 ES4J, that is enabled by SDS support for
540874 - clear, concise, complete communication. ref OF 2 3742
540876 -  ..
540877 - SDS support for addressability enables traceability to original
540878 - sources called out by ISO and PMBOK, reviewed on 950721. ref SDS 3
540879 - 1740  I created this letter covering work history over a period of 10
540880 - years, because SDS has a lot of fire power that makes communiation
540881 - fast and easy, and effective by showing alignment with objectives,
540882 - requirements and commitments, ref DIT 1 S08F, as reported on 940204.
540883 - ref SDS 2 4995
540885 -      ..
540886 -     [On 030121 further automated adding addressability to SDS records
540887 -     on the Internet that enables people to routinely create a
540888 -     connected record showing cause and effect. ref SDS 21 0001
540890 -  ..
540891 - Stuart said he was not aware that good management is so fast and easy
540892 - using SDS technology to automate and integrate a critical mass of
540893 - tasks, explained in POIMS. ref OF 2 2688  Stuart recalled that
540894 - everybody at DOD likes Microsoft programs that are fast and easy to
540895 - learn, but don't have the fire power of SDS, noted in our call on
540896 - 020107. ref SDS 9 LQ5K  As a result, there isn't enough time to create
540897 - connections of cause and effect that save time and money.  Stuart
540898 - feels that transformation to a new way of working takes effort and
540899 - commitment to saving time and money.  On 010730 he requested a list of
540900 - intellectual bridges to help commanders and civil leardership make the
540901 - step from IT to KM. ref SDS 7 LC5O
540903 -  ..
540904 - We discussed two (2) action items Stuart can perform to help DOD save
540905 - time and money...
540906 -
540907 -    1.  Prepare analysis of POIMS that explains transformation from
540908 -        information to a culture of knowledge, as related in the record
540909 -        on 011210, ref SDS 8 516O, where SDS enables people to
540910 -        consistently use good management practices required by FAR,
540911 -        ref OF 1 PG9M, under Drucker's theory that consistent use of
540912 -        good management is the best way to save time and money.
540914 -            ..
540915 -           [On 020906 submitted letter confirming this action items
540916 -           ref SDS 19 4G3L and ref SDS 19 4GEN
540918 -            ..
540919 -           [On 020912 Stuart accomplished this action item. ref SDS 20
540920 -           HH92
540922 -         ..
540923 -    2.  Distribute anlaysis under para 1 to colleagues at DOD who seem
540924 -        interested in complying with FAR requirements for saving time
540925 -        and money, and request feedback on forming a circle of
540926 -        advocates, recommended by Secretary of Defense Donald Rumsfeld,
540927 -        reported on 020131. ref SDS 10 6L5K
540928 -
540929 -           [On 020906 submitted letter confirming this action items
540930 -           ref SDS 19 4HPT
540931 -
540932 -
540933 -
540934 -
540935 -
540936 -
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540944 -
5410 -