CONTACTS 

SUBJECTS
Universal Energy Laura Dunn in Houston Texas Encountered SDS Records
Act PIM Software Compared to SDS
Universal Energy Laura Dunn Calls to Ask about SDS and Com Metrics

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 18 0000, ref SDS 17 0000.
060702 -
060703 - Laura Dunn called this morning to ask about SDS.  She came across an
060704 - SDS record looking for information on a consultant who was contacted
060705 - about support to fix problems on the Broadwater Dam project, as shown
060706 - in the record on 911218. ref SDS 3 0091
060708 -  ..
060709 - Laura found the information she needed, and asked why this is on the
060710 - Internet?
060712 -  ..
060713 - We reviewed advantages using the Internet for a dynamic Knowledge
060714 - Space using explicit links that enable people to find information with
060715 - precision access in time to be effective saving lives, time, and
060716 - money, as discussed with Walt Okono at DOD yesterday. ref SDS 18 0001
060718 -  ..
060719 - Laura said that her company, Universal Energy, provides commissioning
060720 - and maintenance services for power plants, and so she was tasked to
060721 - locate a consultant, and then found what she needed because those
060722 - services were previously needed on Broadwater Dam.  Once we solve a
060723 - problem whether it is finding expertise, fixing an engineering
060724 - failure, as on Broadwater Dam, writing software, performing a medical
060725 - procedure, or drafting requirements for a new satellite in space, all
060726 - such solutions need to be organized to solve future problems.  SDS
060727 - leverages personal and organizational memory with a system of scalable
060728 - knowledge on the Internet, discussed at SRI on 010426. ref SDS 8 449H
060730 -  ..
060731 - Laura said that at Universal, everybody goes by experience.  Universal
060732 - has a lot of expert engineers for solving customers problems, but
060733 - there is not enough time to write everything down.
060735 -  ..
060736 - Universal's experience is widely replicated showing benefits of
060737 - "intelligence" support using SDS for precision access because
060738 - everything is in the right place at the right time using explicit
060739 - links, as Laura reports today, and cited previously on 010425.
060740 - ref SDS 7 EP7F  Scaling personal knowledge up to benefit everybody
060741 - fits the model of organizational memory, discussed again at SRI on
060742 - 010517. ref SDS 9 4Q5I  Other examples using SDS "intelligence"
060743 - support on the Internet are listed on 010907. ref SDS 11 0P8P  This
060744 - saves a lot of time and money, explained on 010526. ref SDS 10 KJ4K
060746 -  ..
060747 - Laura was courteous in taking a few moments to look at the Welch home
060748 - page explaining Communication Metrics.....
060749 -
060750 -      http://www.welchco.com
060752 -  ..
060753 - We stepped through to POIMS. ref OF 1 0001
060755 -  ..
060756 - The basic idea that SDS adds to existing system is traceability to
060757 - original sources that emulates human thought, which is called for by
060758 - management standards, reported on 950721, ref SDS 6 1740, and by
060759 - government regulations, reported on 020504, ref SDS 12 IY4I, but it is
060760 - too hard to accomplish with conventional tools.  SDS makes good
060761 - management faster and easier.  Better thinking enables better planning
060762 - and follow through so mistakes go down.  This makes earnings, wages,
060763 - and stock prices go up.
060765 -  ..
060766 - Laura indicated that POIMS support to "plan, organize, integrate and
060767 - measure" would resonate at Universal Energy.  We looked at the report
060768 - on 970328 issued by US Army Corps of Engineers. ref DRP 2 6172  Laura
060769 - found the table of contents that lists a report issued by PG&E on
060770 - using SDS for Com Metrics to manage energy projects. ref DRP 1 0001
060772 -  ..
060773 - Laura will notify folks at Universal Energy about SDS and Com Metrics,
060774 - and send a letter with their brochure.
060775 -
060777 -  ..
0608 -
0609 -
0610 - 1457
0611 -
061101 - Learning About SDS for Communication Metrics Pretty Neat
061102 - Pretty Neat Transformation from IT to a Culture of Knowledge
061103 -
061104 - Received letter from Laura saying....
061105 -
061106 -          Hi Rod,
061108 -           ..
061109 -          Thanks for your time on the phone this afternoon!  It was
061110 -          neat to learn about your SDS. I printed the PG&E memo and
061111 -          gave it to Bob Mcilvain, the General Manager and Vice
061112 -          President.  He is one of my supervisors, and he was the one I
061113 -          went to after my search results found your site.  I have
061114 -          attached the e-mail
061116 -           ..
061117 -          I sent Bob, telling him how I came across it. I will send a
061118 -          separate e-mail with our company information.
061120 -           ..
061121 -          Have a great day!
061123 -           ..
061124 -          Laura
061125 -
061126 -
061127 -
061128 -
0612 -

SUBJECTS
Hmmm SDS Records on the Interent Very Interesting, Laura Dunn Univers
Find Information Fast Easy SDS Enables Amazing Memory Mechanisms that
Internet Knowledge Repository Organizational SDS Enables People Find

0905 -
090601 -  ..
090602 - HMMMM Very Interesting and Helpful SDS Records on the Internet
090603 - Universal Energy Using Act for Information Management
090604 - Knowledge Management May be Possible through Transformation
090605 -
090606 -
090607 -          From:  Laura Dunn
090608 -          Sent: Tuesday, April 22, 2003 10:34 AM
090613 -           ..
090614 -          Subject:  hmmm very interesting
090616 -           ..
090617 -          Hey Bob,
090619 -           ..
090620 -          go to www.google.com and type in 312-831-3190 then click on
090621 -          the first link - this reminds me of our notes in act I wonder
090622 -          if they realize this stuff is accessible to the public?
090624 -           ..
090625 -          I was looking for an address for Ed Carter of Harza when I
090626 -          came across this.  (I did find the address) Laura
090628 -           ..
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090636 -  ..
0907 -
0908 -
0909 - 1600
0910 -
091001 - Letter to Universal Energy on Reviewing SDS and Com Metrics
091002 -
091003 - Sent Laura a letter saying....
091004 -
091005 -    1.  Thanks very much for your letter today with contact information
091006 -        for Universal Energy, ref SDS 0 PQPS, following up our telecon
091007 -        this morning, ref SDS 0 0001,
091009 -         ..
091010 -    2.  I was pleased to hear that SDS solved a problem for Universal,
091011 -        as it has for many others, reported on 010907. ref SDS 11 KX3L
091012 -        Your work today demonstrates people can learn to use new tools
091013 -        and resources effectively when given the chance to experiment
091014 -        and apply their creativity. ref SDS 0 NZ6Y  This shows how a
091015 -        3-layer architecture can bridge gap between two worlds from
091016 -        information technology to a culture of knowledge, as discussed
091017 -        on 020820. ref SDS 14 0001  Coincidentally, similar creativity
091018 -        occurred recently with a contact at PG&E, on 030131,
091019 -        ref SDS 16 1E7F  Recall that you and I discussed PG&E earlier
091020 -        this morning, per above. ref SDS 0 SN4M  Moreover, your
091021 -        ingenuity was also mirrored by Stuart at the Defense Contract
091022 -        Managment Agency (DCMA) on 020905 when he discovered good
091023 -        management is fast and easy using SDS explicit links on the
091024 -        Internet. ref SDS 15 DAPW
091026 -         ..
091027 -    3.  Act, which is being used at Universal Engineering, per your
091028 -        letter today, ref SDS 0 NZ72, is an excellent program, shown by
091029 -        the following history....
091030 -
091031 -           Act Contact Manager............... 910911, ref SDS 1 1S39
091032 -           Questions on Act.................. 911001, ref SDS 2 0001
091034 -         ..
091035 -        Experience with contact programs helps people understand how
091036 -        SDS improves daily management across a broad spectrum of daily
091037 -        tasks listed on 020708, ref SDS 13 MZ6O, and illustrated by this
091038 -        record.
091040 -         ..
091041 -    4.  We would very much like to hear back from you on how SDS and
091042 -        Com Metrics can help Universal Energy?  One example is the
091043 -        record on 920122, when the plant superintendent, Mike Sims,
091044 -        reported good results on Broadwater Dam. ref SDS 4 PS4M
091046 -         ..
091047 -        Mike's report might be helpful to see how SDS helps plant
091048 -        maintenance operations. ref SDS 5 0001
091050 -         ..
091051 -    5.  Your letter today does not have an email address for Robert
091052 -        McIlvain. ref SDS 0 Z26J  I am sure, with your help, Bob can
091053 -        find POIMS and other SDS records which illustrate a powerful
091054 -        new way of working for adding "intelligence" to information, as
091055 -        shown in this letter, and explained in POIMS. ref OF 4 6649
091056 -
091057 -            The next day, Laura submitted an email address for Bob...
091061 -         ..
091062 -    6.  In the meantime, thanks for your inquiry and initiative to
091063 -        follow up.
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