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S U M M A R Y


DIARY: January 26, 2001 10:10 AM Friday; Rod Welch

Cliff Joslyn submits paper on KM research at Los Alamos National Lab.

1...Summary/Objective
...........communication the biggest risk in enterprise
2...SDS Excellent Design Endorsement, Contract to Gain Experience


..............
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CONTACTS 
0201 - Los Alamos National Laboratory                                                                                                                                     O-00000755 0602
020101 - Mr. Cliff Joslyn; 505 667 9096                                                                                                                                   O-00000755 0602
020103 - Computer Research Group (CIC-3)                                                                                                                                  O-00000755 0602

SUBJECTS
OHS/DKR Meeting at SRI 000518
Joslyn SDS Excellent Design for KM Tasks
Excellent Design for KM Tasks
Mathematics Ontology
Pilot Test Solves Innovation Loop Resisted Fear Accountability
KM Difficult to Understand
Progress Slow DKR Project People Don't Know What to Do
Problem at Hand to Solve Information Overload Suggest for HBRPKMe Pap
Communication Biggest Risk in Enterprise Due to Information Overload
Theory Knowledge Missing from KM According to Cliff's Paper; Paper Sh
Knowledge Differt from Information
Complexity Mathamatical Modeling KM Theory and Research, Presentation
Communication Biggest Risk in Enterprise, Dilemma
Paradigm Shift from Documents to Continuous Knowledge Stream
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
PDF Not Productive No Addressability Cannot Link
Paradigm Shift IT to Culture of Knowledge Intelligence Added to Infor
Paperless Office Giving Up People Prefer Paper Unwilling to Try Savin
Joslyn, Cliff PDP Paper Preferred Giving Up on Paperless Virtual Offi

4921 -
4921 -    ..
4922 - Summary/Objective
4923 -
492301 - Follow up ref SDS 49 0000, ref SDS 48 0000.
492302 -
492303 - Received ref DRT 1 0001 from Cliff transmitting a PDF file that has a
492304 - draft of a paper he prepared on Knowledge Management (KM). ref DRT 1
492305 - 0002
492306 -
492307 -
492308 -             Hypergraph-Based Representations for Portable
492309 -                  Knowledge Management Environments:
492310 -
492312 -  ..
492313 - Cliff notes in his letter today having received the voice message on
492314 - 001016, reminding about the letter, ref DIP 6 0001, citing research
492315 - opportunities in KM, submitted on 001013. ref SDS 48 0001  He does not
492316 - comment on this opportunity.
492318 -  ..
492319 - Cliff requests comments on the draft of his paper.
492320 -
492321 -    One might wonder why we are commenting on paper b before comments
492322 -    on paper a are submitted?
492323 -
492324 -       [On 010130 Cliff is disappointed not to receive comments on the
492325 -       substance of his paper. ref SDS 52 PN4F
492327 -  ..
492328 - Sent an email to Cliff linked to this record explaining that PDF is
492329 - not efficient for knowledge management (KM), which he is advocating be
492330 - used, in his paper.  In other words, Cliff's message is undermined by
492331 - the method of delivering the ideas being advocated.
492333 -  ..
492334 - A text file is needed to make a full review. He likely used MS Word,
492335 - or similar IT program, to create his paper; so, if he zips and sends
492336 - the Word file, that will permit a careful review using KM, instead of
492337 - just talking about KM.
492338 -
492339 -     PDF is a picture, not productive....... 940609, ref SDS 2 4933
492340 -     PDF pictures do not enable linking..... 990510, ref SDS 16 B3P5
492341 -     LANL recognizes need for links......... 000331, ref SDS 26 UE4I
492343 -       ..
492344 -      [On 010130 Cliff objects. ref SDS 52 0001
492346 -       ..
492347 -      [On 010130 Cliff concurs ref SDS 53 LF7M
492349 -       ..
492350 -      [On 010223 Jack Park submits PDF paper. ref SDS 54 WW6G
492352 -       ..
492353 -      [On 010913 PDF paper reduces productivity. ref SDS 55 0W8M
492355 -       ..
492356 -      [On 030316 Gary Johnson cites inefficiency of PDF documents.
492357 -      ref SDS 56 M36F
492359 -  ..
492360 - An example of using KM is the record on 960321 reviewing Doctor Tom
492361 - Landauer's paper on knowledge acquisition, ref SDS 6 0001, later
492362 - completed on 960518. ref SDS 7 0001
492364 -  ..
492365 - It would take 4 - 8 hours to get Cliff's PDF file in a form that it
492366 - can be reviewed effectively, as was done with Tom's paper, and, also,
492367 - Andy Grove's book on 980307. ref SDS 14 0001
492368 -
492369 -      [On 010130 Cliff objects. ref SDS 52 0001
492370 -
492371 -      [On 010130 Cliff concurs ref SDS 53 LF7M
492373 -       ..
492374 -      [On 010223 Jack Park submits PDF paper. ref SDS 54 WW6G
492376 -  ..
492377 - I glanced through Cliff's paper.
492379 -  ..
492380 - The abstract says the purpose of the paper is to develop ideas for
492381 - addressing "...the problem at hand." ref DRT 1 W54N
492383 -  ..
492384 - The "problem" Cliff is solving should be stated more clearly.
492385 -
492386 -     [On 010130 confirm this recommendation. ref SDS 52 N23K
492388 -  ..
492389 - Cliff's remarks at SRI on 000727 pointed out that....
492390 -
492391 -                    information overload
492392 -
492393 - ...causes complexity, which overwhelms human mental machinery,
492394 - ref SDS 35 1710, leading to "false knowledge" from "meaning drift."
492396 -  ..
492397 - This makes....
492398 -
492399 -           communication the biggest risk in enterprise
492400 -
492401 -
492402 - ...and therefore the core "problem" to be solved, discussed in POIMS,
492403 - ref OF 1 8316, since communication is the predicate to action. Before,
492404 - doing anything, we communicate with others and ourselves.  Therefore,
492405 - improving communication, by enhancing alphabet technology, "lifts all
492406 - boats."
492408 -  ..
492409 - The record on 950327 shows anecdotal evidence that this "problem" is
492410 - deep and wide. ref SDS 3 0200  On 990912 the high cost of medical
492411 - mistakes, ref SDS 18 0001, is due primarily to communication failures,
492412 - ref SDS 18 0960, and this permeates every aspect of the culture, i.e.,
492413 - engineering, education, government. ref DIP 8 1680
492415 -  ..
492416 - Government and business are spending millions of dollars every year to
492417 - develop KM in order to solve information overload, because it costs
492418 - $billions of dollars each year in lost time, materiel, and lives; yet,
492419 - there is no discernable movement toward a solution, because KM is
492420 - counterintuitive; it takes experience doing KM in order to discover a
492421 - fruitful path for development.  Since everyone is doing IT, the secret
492422 - remains an enigma, per work on 000425. ref SDS 27 0480
492424 -  ..
492425 - Cliff notes in para 1.1 the lack of a theory for KM.  This lack of
492426 - theory has hampered the SRI effort, e.g., on 000120, ref SDS 23 5063,
492427 - and on 000615. ref SDS 29 6271  On 000723 Cliff noted KM is becoming
492428 - outdated. ref SDS 33 1804
492430 -  ..
492431 - Why not invest time to put forward a coherent theory of "knowledge"
492432 - and "intelligence."  If the theory in POIMS seems too difficult, and
492433 - removed from daily experience, come up with something else to guide
492434 - development of tools and skills. ref OF 1 5820
492435 -
492436 -     [On 010130 recommended this again. ref SDS 52 YN4H
492438 -      ..
492439 -     [On 010131 Cliff approved this recommendation. ref SDS 53 CM5M
492441 -  ..
492442 - A core restraint is the boundaries of professional disciplines, which
492443 - limit traditional cultures of technology, cognitive science, and
492444 - management science, from cross-breeding.  This results in a polarized
492445 - effort, roughly bifurcated into tool and people solutions that limit
492446 - progress, as set out in the record on 010114. ref SDS 51 0001
492448 -  ..
492449 - An integrated effort is the only way to accomplish KM.
492451 -  ..
492452 - One idea is to start by defining "knowledge," and how it differs from
492453 - information (discussed at Intel on 000517. ref SDS 28 0785  This leads
492454 - to explaining the "problem" is to improve traditional IT by creating a
492455 - stronger solution, called KM.  Doug Engelbart's 1972 paper reviewed on
492456 - 000327 sets an agenda to improve handling of daily working
492457 - information, as the "problem." ref SDS 25 3971  POIMS presents the
492458 - core problem of information overload, ref OF 1 6221, which accelerates
492459 - error due to the architecture of human thought that creates meaning
492460 - drift. ref OF 1 TJ6I
492461 -
492462 -     [On 010131 Cliff approved this recommendation. ref SDS 53 CM5M
492464 -  ..
492465 - What to do about the "problem" of information overload?
492467 -  ..
492468 - Why not develop technology that helps the mind convert information
492469 - into knowledge faster, better and cheaper?  Then we can work on
492470 - managing knowledge, rather than manage information, i.e., move from IT
492471 - to KM.
492473 -  ..
492474 - Cliff and I discussed this when he called on 000713, so he is familiar
492475 - with the importance of establishing a clear framework to discuss KM,
492476 - as distinct from IT. ref SDS 30 4480
492477 - ..
492478 - Cliff's paper does not expressly address the role of time in
492479 - human mental reasoning that uses chronology to build paradigms of
492480 - cause and effect based on sequence.  Cliff addressed this in his
492481 - remarks to SRI on 000727. ref SDS 35 3960
492482 -
492483 -     [On 010130 Cliff notes plans to address "temporal representations"
492484 -     in a future version. ref SDS 52 008N
492486 -  ..
492487 - Did not notice treatment of subjects in Cliff's paper, although it may
492488 - be implied.
492489 - ..
492490 - The paper should discuss how Cliff's ideas foster a culture of
492491 - knowledge that requires tools and skills that transition from IT to
492492 - KM, per letter to SRI on 001011. ref SDS 47 0001
492493 -
492494 -      [On 010131 set out need to foster culture of knowledge that
492495 -      transitions from IT to KM. ref SDS 53 FK5N
492496 - ..
492497 - Cliff might consider addressing the architecture of human
492498 - thought, i.e., how does it work, and how can technology strengthen
492499 - innate processes. see POIMS. ref OF 1 0561
492500 - ..
492501 - Set a vision that imparts implementation of ideas in the paper
492502 - (e.g., portable robust knowledge environment, ref DRT 1 E66F), will
492503 - improve current practice for knowledge work, like.....
492504 -
492505 -             •  going to the dentist, ref SDS 10 2378
492506 -             •  fixing the car, ref SDS 15 0001
492507 -             •  software engineering, ref SDS 17 0001
492508 -             •  legal practice, ref SDS 50 0001, ref DIP 1 0001
492509 -             •  attending a meeting, ref SDS 35 0000
492510 -             •  correspondence, ref DIP 7 748K
492511 -             •  research, ref SDS 51 0001
492512 -             •  building a dam, ref SDS 1 9391
492513 -             •  digging a ditch, ref DIP 9 3250
492515 -  ..
492516 - In other words, if Cliff is successful, his work can improve every
492517 - facet of civilization.
492518 - ..
492519 - For example, Cliff might explain that under current practice
492520 - "knowledge" is represented and learned in part through "documents."
492521 - PDF files are effective for using technology to manage documents.  KM
492522 - deploying ideas in Cliff's paper should improve traditional methods by
492523 - replacing PDF and documents with an environment of Knowledge Space, as
492524 - set out in the record on 960620. ref SDS 8 3516
492526 -  ..
492527 - If we are going to stick with "documents," why bother with KM; let's
492528 - just improve IT, so we can continue foraging on information, discussed
492529 - on 950428. ref SDS 4 8564
492530 -
492531 -     [On 010130 propose changing from documents to Knowledge Space.
492532 -     ref SDS 52 2939
492534 -      ..
492535 -     [On 010131 Cliff concurs PDF not efficient for KM. ref SDS 53 LF7M
492536 -
492537 -
492538 -
492539 -
492540 -
492541 -
492542 -
4926 -

SUBJECTS
OHS/DKR Meeting at SRI 000518
Joslyn SDS Excellent Design for KM Tasks
Excellent Design for KM Tasks
SDS Review Endorsement Clif Does Not Submit

5606 -
560701 -  ..
560702 - SDS Excellent Design Endorsement, Contract to Gain Experience
560703 -
560704 - Follow up ref SDS 49 PN3K.
560705 -
560706 - Cliff does not address the letter to him on 000925 requesting
560707 - endorsement of SDS, ref SDS 45 LP6F, and explaining LANL can gain
560708 - experience using KM by letting a contract for Communication Metrics
560709 - services. ref SDS 45 0X8G
560710 -
560711 -
560712 -
560713 -
560714 -
560715 -
5608 -
Distribution. . . . See "CONTACTS"