THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: March 16, 2003 09:54 AM Sunday;
Called Gary on progress with SDS, agreement.
......1...Agreement Established on SDS
......2...Progress on SI for capturing the record on Aerospace company project.
2...2-Worlds Problem Not Enough Time to Save Lives Time Money
3...Time Not Enough Add Intelligence to Make Email Useful
4...Email Format Variations Increase Time to Organize the Record
5...Complexity Reduces Willingness to Create Order that Reduces Mistakes
..........Memory Seems Fast Easy Remembering Gist of Story
..........Intelligence Save Lives Time Money Never Enough Time
..........Fixing Mistakes from False Memory Does Not Seem to Take Time
..........Email Doing Nothing Faster Easier than Adding Intelligence
..........Doing Nothing Faster Easier than Adding Intelligence to Email
..........Integration Power of SDS to Improve Management
..........Using Other Tools Drives Evoluation Away from SDS
..........Integrated Tools Grows Skills for Knowledge Management
..........Shift Text to Uniform Left Margin
......3...Progress in field of KM -- SDS unique?
......4...Request about availability of KM?
......5...Visibility of SDS in action on the Internet and connections
Click here to comment!
0201 - Dynamic Alternatives
020101 - Mr. Garold L. Johnson
Johnson, Gary Given Interest in SDS to Work on SDS and Intellectu
Ownership Product Development Collaborating with Morris
Gary Proposes Working on Windows C Version of SDS to Make SDS Work Be
Johnson, Gary Terms Conditions Contribute to SDS Development
Gary Offers to Work on Creating Next Version of SDS Starting by Revie
Agrees to Terms in Welch Record on 030126 for SDS Project
Agreement Gary Accepts Terms in Record on 030126 for Collaborating on
Terms Conditions Contract Gary Work on SDS Collaborate Contribute SDS
2010 - ..
2011 - Summary/Objective
201201 - Follow up ref SDS 51 0000. ref SDS 49 0000.
201208 - ..
2015 - 0959
201601 - Left message for Gary to call when he has time to discuss....
201604 - ..
2019 - 1405
202001 - Gary called back.
202003 - 1. Agreement Established on SDS
202005 - Gary received ref DIP 3 0001 submitted on 030313, ref SDS 51
202006 - 0001, setting out understandings on 030309 that we have an
202007 - agreement. ref SDS 49 6T4K
202009 - ..
202010 - Gary feels the letter on 030313 and the record on 030309
202011 - accurately reflects our understandings on agreement to work
202012 - under the terms in the record on 030126. ref SDS 44 TB4F
202014 - [On 030317 Gary received the email subitted on this
202015 - discussion. ref SDS 53 0001
Problems Must be Occurring When No SDS Records are Being Submitted
Transfer SDS Records to Rod for Support No Records Indicates Records
Johnson, Gary Agreement to Collaborate on SDS Development and Marketi
Records No Transfer Received So Far Indicates Problems Producing SDS
Transfer No Records Submitted on Aerospace company Project Indicates Pr lems Pr
Gary Making Progress Learning to Capture a Greater Share of the Recor
Problems Producing Records Indicated by Not Transferring SDS Records
291001 - ..
291002 - 2. Progress on SI for capturing the record on Aerospace company project.
291004 - Gary is making progress using SDS at work, as explained in
291005 - our telecon on 030309. ref SDS 49 2J47 However, when SDS
291006 - records are not submitted showing SDS records are being
291007 - produced, as discussed in para 11 on 030126, ref SDS 44 HF6N,
291008 - this often indicates problems are brewing that prevent
291009 - production of daily records. If we let it go, then
291010 - performance slips entirely away. We decided on 030309 that I
291011 - will try my best to help Gary through this learning curve to
291012 - apply SDS in a live environment on the job. ref SDS 49 HT3K
291014 - [On 030317 Gary received the email subitted on this
291015 - discussion. ref SDS 53 0001
291017 - ..
291018 - [On 030317 Gary not transferring records yet between home
291019 - and office, plans to use a protable hard disk.
291020 - ref SDS 53 PQXP
Learning Frustrated Gain Skills for New Way of Working
Teaching SDS to Grow Culture of Knowledge Resisted by Desire to Work
Productivity Improved by Critical Mass Integrated Tools Functions Tas
Email 2-worlds Takes Time Format Received Documents Created for Appe
Email 2-worlds Time Not Enough Format Received Documents Created for
2-worlds Documents Knowledge Space Technical Documents IT Wordproces
520901 - ..
520902 - 2-Worlds Problem Not Enough Time to Save Lives Time Money
520903 - Time Not Enough Add Intelligence to Make Email Useful
520904 - Email Format Variations Increase Time to Organize the Record
520905 - Complexity Reduces Willingness to Create Order that Reduces Mistakes
520908 - Gary explained difficulty getting "received" documents into
520909 - SDS that is essential for command and control of the record.
520911 - ..
520912 - He asked where documents are entered that are not formal
520913 - correspondence, and I explaned these are "Other Files." Gary
520914 - recalled this is accomplished using F1 F5 F6.
520916 - ..
520917 - We reviewed the record on 021013 when SDS was improved by
520918 - making "received" documents fast and easy to handle, like
520919 - "issued" documents, and "Other Files." ref SDS 28 YV9I
520921 - ..
520922 - Gary discussed the 2-worlds problem helping people step over
520923 - the rubicon from information that relies on mental maps to
520924 - remember connections, organization, and context, to a culture
520925 - of knowledge that uses the 8 steps of Communication Metrics,
520926 - set out in POIMS, ref OF 4 685K, for working intelligently by
520927 - relying on technology to remember chronology, context, and
520928 - connections in order to reduce mistakes and in increase
520929 - creativity.
520932 - ..
520933 - Memory Seems Fast Easy Remembering Gist of Story
520934 - Intelligence Save Lives Time Money Never Enough Time
520935 - Fixing Mistakes from False Memory Does Not Seem to Take Time
520937 - Gary feels that people who are busy on the job attending
520938 - meetings, talking on the phone, and sending email do not have
520939 - enough time for entering email into the SDS document log that
520940 - manages chronology, and then add context and connections. He
520941 - feels that, since email is the fastest and easiest form of
520942 - written communication, if people don't have time to add
520943 - intelligence to email, then there is not enough time for
520944 - using SDS to manage all the other information streams, as
520945 - called out in POIMS. ref OF 3 0859
520947 - ..
520948 - Gary explained that people are willing to spend endless hours
520949 - pouring through Microsoft menus to improve the appearance of
520950 - their writing, because making their ideas look good seems
520951 - worthwhile for selling and convincing others. Investing time
520952 - to construct good ideas does not seem like a good investment,
520953 - because nobody has experience with tools that show a big
520954 - return.
520956 - ..
520957 - [On 060412 Gary Johnson submits article presenting
520958 - 2-worlds problem of technology for making ideas look good
520959 - fast and easy, requires balance with tools for
520960 - constructing good ideas fast and easy. ref SDS 61 3H5G
520962 - ..
520963 - [On 061102 case study 2-worlds problem reviewed,
520964 - ref SDS 64 8X5H, citing example of solution. ref SDS 63
520965 - VR6F
520967 - ..
520968 - Gary feels that Jack Park was correct on 010908 that pressing
520969 - the "Reply" button in an email software program, picking up
520970 - the telepone to make a call, or stepping across the hall to
520971 - meet with people seem so fast and easy to get things done,
520972 - that people resist investing intellectual capital to make
520973 - sense of information no matter how fast and easy it is, and
520974 - no matter how many lives, and how much time, effort and
520975 - aggrevation are saved. ref SDS 14 0001 No matter how fast
520976 - and easy SDS makes intelligence support, it will always take
520977 - more time than doing nothing by relying on first impression
520978 - from personal memory, as explained in POIMS. ref OF 1 NB9O
520979 - Since savings are in the future and not in the moment, people
520980 - opt for immediate savings and simply hope they will not be
520981 - affected by future calamities.
520983 - [On 060907 Gary proposed email could be more effective
520984 - using Knowledge Management practices supported by SDS to
520985 - track common elements like date, sender, addressee, and
520986 - subjects; ref SDS 62 IA9X; feels that adding "meta data"
520987 - to organize the record using the organic structure of
520988 - context to avoid problems and discover opportunities
520989 - requires front end investment of pain that seems too
520990 - painful in the absence of immediate crisis. ref SDS 62
520991 - IA5Y
520993 - ..
520994 - People want reading, writing, hearing, and speaking to be
520995 - sufficient for working intelligently without having to spend
520996 - time figuring out how to organize documents, add analysis,
520997 - summary, alignment, and get feedback. People want personal
520998 - memory to be sufficient for accuracy and context,
520999 - supplemented by storing documents in filing cabinets, desk
521000 - drawers, archives, sometimes on the floor, on the desk, etc.
521002 - ..
521003 - Bridging the gap between printed documents, and files stored
521004 - on computers, to SDS support for the 8-steps of Communication
521005 - Metrics to work intelligently is a huge 2-worlds gap.
521008 - ..
521009 - Email Doing Nothing Faster Easier than Adding Intelligence
521010 - Doing Nothing Faster Easier than Adding Intelligence to Email
521012 - Gary indicated that, despite the fact that SDS makes creating
521013 - and managing the record fast and easy, variability of formats
521014 - in documents received from others makes intelligence support
521015 - more difficult. Email and wordprocessing improve appearance
521016 - rather than utility, as noted in POIMS. ref OF 3 0959
521017 - Transforming documents created for appearance into a form
521018 - that enables command and control of the record, also,
521019 - explained in POIMS, ref OF 5 1113, can take a lot of time,
521020 - sometimes hours. Even if it only takes a minute or so, this
521021 - can seem like unnecessary overkill compared to doing nothing
521022 - and just letting the document sit in the email program, in a
521023 - computer directory, or filing cabinet disconnected from
521024 - everything else, except vague recollections and impressions
521025 - that arise from time to time.
521027 - [On 060907 Gary feels Knowledge Management practices
521028 - supported by SDS to manage documents with common formats
521029 - and storage for adding "meta data" of subjects to
521030 - organize the record, and explicit links to "connect the
521031 - dots" for working intelligently by verifying accuracy and
521032 - discoverying correlations, implications, and nuance in
521033 - time to take effective action that saves time, lives, and
521034 - money and discover opportunities requires front end
521035 - investment of time that seems too painful in the absence
521036 - of immediate crisis. ref SDS 62 IB3P
521038 - ..
521039 - PDF files take additional time to create formats that are
521040 - useful for Knowledge Space with granular addressability,
521041 - reviewed on 010126. ref SDS 11 V2RY Some PDF files are fuzzy
521042 - and difficult to read. If the print is clear, then cut and
521043 - paste can be used to produce a workable file. Otherwise the
521044 - entire document must be typed over again. A lot of time and
521045 - hard work is required to produce a file with manageable
521046 - content, also, reported on 010126. ref SDS 11 IS4G Fax
521047 - documents have similar problems. People must guess about
521048 - what is written, which takes a lot of concentration that is
521049 - tiring physically and emotionally. Conventionally printed
521050 - documents are usually readable, but take a lot of time to
521051 - type into a computer file for command and control of the
521052 - record.
521054 - [On 061102 example of difficulty working with PDF files
521055 - that take a lot of time to converting into a format for
521056 - working intelligently. ref SDS 63 6592
521058 - ..
521059 - Gary feels that the initial time to represent received
521060 - documents in a form that can be integrated with issued
521061 - documents, and other information streams discourages efforts
521062 - to work intelligently, and rely instead on remembering the
521063 - gist of the story, despite Grove's warning that mental maps
521064 - of personal and organizational memory are awfully forgiving
521065 - of ambibuity.
521067 - ..
521068 - [On 030317 Gary called from the office at Aerospace
521069 - company for help entering contacts and receiving
521070 - documents. ref SDS 53 0001
521072 - ..
521073 - [On 030823 created new tools for brining documents like
521074 - email into SDS with a single command; requested feedback
521075 - on how well this solves the problem reported today that
521076 - prevents command and control of the work. ref SDS 58 LD9L
521078 - ..
521079 - [On 031026 requested feedback using models and simulation
521080 - to assess improvement in command and control of the work,
521081 - based on additional improvements suggested by Gary.
521082 - ref SDS 59 9S9I
Integrate Critical Mass Tools Functions Tasks and Practices Builds S
530401 - ..
530402 - Integration Power of SDS to Improve Management
530404 - Gary noted during the call that the SDS design integrates a
530405 - critical mass of functions (listed in POIMS, ref OF 3 2688),
530406 - and this combination leverages the power to perform knowledge
530407 - work in a way that other technologies have not achieved, as
530408 - discussed further, noted below. ref SDS 0 VB4I
530410 - ..
530411 - Covey notes the synergy achieved through integration that
530412 - leverages the power of common skills and tasks. He calls for
530413 - investing time to write a diary that improves understanding.
530414 - ref SDS 6 2229 SDS implements this by integrating tools for
530415 - information to understand cause and effect, with tools for
530416 - time and context management essential for taking effective
530417 - action. On 021108 Bill Gates reported plans to improve
530418 - Microsoft programs by adding integration to help customers
530419 - improve productivity, ref SDS 29 EFBE, including finding the
530420 - right information at the right time. ref SDS 29 EF5I As
530421 - Microsoft and others catch up to SDS, more people will
530422 - benefit from the wisdom of experts like Drucker and Covery.
530423 - In the meantime, Gary's analysis today, shows the SDS
530424 - integrated design can help people improve productivity now,
530425 - and further aligns with comments in his record on 030116,
530426 - reviewed on 030119. ref SDS 39 346X Morris made a similar
530427 - point on 890809, ref SDS 3 2079, and more recently on 010924
530428 - Morris advised that SDS improves management better than other
530429 - tools because integration has been continually refined to
530430 - accomplish the POIMS requirement for harmony in performing
530431 - related tasks, ref OF 2 8559, based on feedback from using
530432 - SDS for daily work. ref SDS 17 NK4J
530434 - ..
530435 - Documents received, discussed by Gary this evening, are a
530436 - critical part of this critical mass.
530438 - [On 030413 Gary commented on advantages of SDS that
530439 - Microsoft and others have been unable to accomplish.
530440 - ref SDS 55 0001
530442 - ..
530443 - [On 030416 review showed Gary's analysis on 030413
530444 - supports POIMS requirements for using technology to
530445 - improve productivity; demonstrates transformation toward
530446 - culture of knowledge. ref SDS 56 7P5F
530448 - ..
530449 - [On 040305 case study on SDS demonstrates advantage of
530450 - integrating features enabling compound growth in
530451 - productivity. ref SDS 60 BS5O
Other Tools Conventional Information Technology Practices People Use
540401 - ..
540402 - Using Other Tools Drives Evoluation Away from SDS
540403 - Integrated Tools Grows Skills for Knowledge Management
540405 - Follow up ref SDS 37 874H.
540407 - Gary has been using several different tools to wrestle this
540408 - thing to the ground (he mentioned Keynote), but this tends to
540409 - cut him off from learning SDS, as we discussed in the call on
540410 - 030119 that identified SDS advantages for supporting KM from
540411 - integrating a critical mass of tasks to improve productivity,
540412 - and which, also, makes learning more difficult. ref SDS 39
540413 - U56L We discussed on 021227, the danger becoming comfortable
540414 - getting by using other methods, ref SDS 37 874H, and this
540415 - prevents people from realizing benefits using SDS for command
540416 - and control of the record, explained in POIMS ref OF 5 1113
540417 - Without benefits, the rationale for SDS diminishes; people
540418 - then evolve away from SDS because Knowledge Management takes
540419 - more effort that handling information. On the other hand,
540420 - when people experience benefits, this has the reverse effect
540421 - to drive whatever effort it takes to generate Knowledge Space
540422 - that makes good management fast, easy, fun and rewarding.
540424 - [On 030407 Gary Johnson at Boeing lists common IT methods,
540425 - ref SDS 54 6X43 and other software tools used for
540426 - Knowledge Management, which are largely replaced by SDS.
540427 - ref SDS 54 6Q4H
540429 - ..
540430 - I suggested we do a Netmeeting session so I can observe what
540431 - is causing problems and provide support. We might be able to
540432 - do this without Netmeeting. He can send a file he is having
540433 - trouble organizing in the record, and we can do it together
540434 - step by step.
Shift Text F1 F1 F7 and F1 F1 F8 Move Text to Uniform Left Margin
Format Received Text to Uniform Left Margin Difficult Gary Trying to
560501 - ..
560502 - Shift Text to Uniform Left Margin
560504 - Gary asked about the new functions for shifting text to speed
560505 - up the process of getting a useful format? I explained there
560506 - are two functions developed on 030124. ref SDS 42 0001
560508 - 1. F1 F1 F8 places everything on a uniform left margin.
560510 - ..
560511 - 2. F1 F1 F7 shifts everything to a new left margin, and
560512 - maintains existing structure, which is useful for
560513 - shifting outlines, like these two paragraphs.
560515 - ..
560516 - See usage notes in the record on 030124. ref SDS 42 KW9C
Unique SDS Integration Critical Mass Complementary Function Tasks an
Links in Email on Blueoxen Website Sponsored by Eugene Kim
Addressability Purple Applied to SDS by Gary So It Takes Less
Email Addressability Linking Hyperdocuments Integrate
Boggles Mind with Links, Eric Armstrong
Links in Email Eric Armstrong Using a Lot of Links on Bluoxen Website
Armstrong, Eric Using Links in Email on Bluoxen Website
Unique Design SDS Objective of Communication Metrics
Secret SDS Only KM Design, 000425
SDS Unique KM Application because Integrates Critical Mass Functions
Critical Mass Integrated Practices Needed to Improved Management Over
771401 - ..
771402 - 3. Progress in field of KM -- SDS unique?
771404 - Need feedback on letter to OHS/DKR team that the only efforts
771405 - anyone knows about for KM are the three that Jack Park cited
771406 - on 030314. ref SDS 52 5591
771408 - ..
771409 - Gary noted exposure to SDS is paying off by leading people to
771410 - use links in email. He cited experience with Eugene Kim's
771411 - Blueoxen mailing list. Eric Armstrong who has argued for a
771412 - long time against links in email, is now using links the way
771413 - Rod does, as reported on 030314. ref SDS 52 5661 This shows
771414 - attitudes change when technology makes good management fast
771415 - and easy, as reported by Gary on 020618. ref SDS 23
771416 - MU6H
771418 - ..
771419 - Our general proposition is that SDS is the only technology
771420 - that enables doing "Knowledge Management" on a consistent
771421 - basis, because SDS integrates a critical mass of core tasks,
771422 - noted by Gary above, ref SDS 0 EV4N, as seen by the SDS
771423 - record on the Internet, and by research at IBM reported in
771424 - the record on 020608 reviewing the history of other efforts.
771425 - ref SDS 22 QV5G Prior research on 011003 seems to further
771426 - show SDS is the only practical implementation of KM that
771427 - constitutes a "new way of working. ref SDS 18 SP6G (assuming
771428 - we can get Gary through the doc log stuff, per above.
771429 - ref SDS 0 7J7I) On 010719 Gary commented on slow progress by
771430 - others developing KM. ref SDS 13 GH7I Gary's background
771431 - working on KM is reported on 020213. ref SDS 21 O8SS
771433 - ..
771434 - Discussed this at some length per telecon with Morris on
771435 - 010924 where he indicated that nobody uses other software the
771436 - way SDS is used. ref SDS 17 XT5F
771438 - ..
771439 - Initially, Gary noted understanding that Jack limits listing
771440 - KM efforts to open source Java programs. Gary indicated
771441 - there are a number of big companies spending $100Ms even
771442 - billions on KM.
771444 - ..
771445 - Lotus Notes (LN) is where a lot of money is being invested
771446 - hoping to improve productivity of "knowledge work." Gary
771447 - seemed to indicate LN does not support knowledge work in the
771448 - way that SDS is used for performing a wide range of tasks
771449 - besides "collaboration," per Gary's explanation of
771450 - integration above. ref SDS 0 EV4N On 020730 Morris mentioned
771451 - Intel uses LN for sales work, and ties payment of salaries to
771452 - capturing the record in LN. ref SDS 24 RS5N A few weeks
771453 - later on 020822 Ray Ozzi, who is credited with developing LN,
771454 - reports a lot of people are feeling "pain" using Lotus Notes,
771455 - ref SDS 25 Q99G, which aligns with the report on 991217 by
771456 - practitioners who indicated LN is not effective for KM.
771457 - ref SDS 9 QI77
771459 - ..
771460 - Customer/Technical support is another place where big money
771461 - is invested. On 030107 Greg Oxten explained that Primus is a
771462 - software program used by many companies for customer support.
771463 - ref SDS 38 SS7H Greg's organization, CSI, is trying to
771464 - branch out and accomplish a broader range of tasks within the
771465 - generic concept of Knowledge Management, like SDS does.
771466 - ref SDS 38 O96H
Selling SDS Under Terms for Pilot Testing
Dent, Chris Terms for Selling Availability of SDS
Pilot Test Criteria for Evaluating Investigate New Technology
Selling SDS Under Terms for Pilot Testing
Johnson, Gary Recommends Letter on 001121 Sets a Good Policy
Policy Terms Conditions in Letter on 001121 Acceptable to Gary
Critical Mass Functions Tasks Practices Integrated SDS Unique KM Appl
Selling SDS Policy Terms Conditions in Letter on 001121 Acceptable to
New Way of Working Intelligently Bridge to Culture of Knowledge Expli
Dent, Chris Terms for Selling Availability of SDS
Solution Services Supported by Produces Hardware Software Market Com
941401 - ..
941402 - 4. Request about availability of KM?
941404 - Chris Dent asked about availability of SDS.
941406 - ..
941407 - Gary feels the letter on 001121 is adequate. ref SDS 10 XU8I
Culture Knowledge Deployment Experience Using SDS Discover telligen
Refine Message Refocus Context Restate Purpose to Sell SDS for Com Me
Visibility Explain SDS POIMS NWO Grow Culture of Knowledge through Em
Explain SDS Visibility POIMS NWO Grow Culture of Knowledge through Em
Foundation Link Communication to POIMS for Ownership in SDS
POIMS Link Communication Shows Commitment to SDS and KM for Awarding
Foundation Link Communication to POIMS for Ownership in SDS
Link Communication to POIMS Shows Commitment to SDS and KM for Awardi
Communicate Grow Culture Knowledge Deployment Experience Using SDS Di
Wide as the Waters Spread Word Visibility Explain SDS POIMS NWO Grow
Circle of Advocates Foster Culture of Knowledge Report to Colleagues
AC1401 - ..
AC1402 - 5. Visibility of SDS in action on the Internet and connections
AC1403 - to POIMS and NWO in email and other correspondence among
AC1404 - colleagues and professional organizations writing about how
AC1405 - theory explains practice, and how practice validates theory,
AC1406 - as set out in the record on 011210, ref SDS 20 516O, later on
AC1407 - 021126, ref SDS 36 A15L and ref SDS 36 8RXW, and as agreed in
AC1408 - para 4 of the record on 030126. ref SDS 44 EH5O
AC1410 - [On 030429 Gary requests new function to make citing SDS
AC1411 - foundational documents fast and easy. ref SDS 57 02DA
AC1413 - ..
AC1414 - An example is Gary's letter on 021213 citing POIMS to ask
AC1415 - about "intelligence." ref SDS 21 425M On 020618 Gary
AC1416 - reported SDS explicit links make effective communication fast
AC1417 - and easy, and this changes attitudes about using good
AC1418 - management. ref SDS 23 MU6H Gary's knowledge and experience
AC1419 - about SDS needs to be spread wide as the waters by
AC1420 - demonstrating and explaining benefits. ref SDS 23 MU6H
AC1422 - ..
AC1423 - Hammered on this a bit, and Gary sees the goal to link
AC1424 - writings on KM to our foundational theory in POIMS and NWO.
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