THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: July 23, 2000 10:42 AM Sunday; Rod Welch

Called Cliff Joslyn; met in afternoon for SDS demonstration.

1...Summary/Objective
2...Knowledge Management Technology Essential to Improve Productivity
3...SDS Solves Management Problem of the Ages
4...KM Needed for Killer Application to Sustain Computer Industry
5...Killer Application Needed to Sustain Computer Industry, KM Candidate
6...Knowledge Management Experts Use Manual Management Methods
7...SDS Demonstration - Record Structure
8...Features of SDS Augment Intelligence, Improve Daily Management
.....Schedule
.....Diary
.....Control Fields
.........Functions
.........Subjects
.....Contacts
.....Documents
.....Action Items
9...Semiotics: Communication, Meaning, Inference, Supported by SDS
10...Missing Ingredient Stymies Progress on KM Projects
11...LANL Developing SDS Type System, Facilitator Aids Implementation
12...Market Interest Growing for Technology that Improves Management
13...Knowledge Management Requires Specialized Technology Like SDS
14...Market Forces Block Development Knowledge Management
15...Consortiam Might Provide Organization Platform to Accelerate Progress
......Secrecy Solution Needed to Protect Vital Intelligence
16...Information Organized for Action, Essential for Useful Knowledge
17...Knowledge Transfer Case Studies Lessons Learned Organizational Memory
18...Home Page Improvements for Com Metrics on Internet

ACTION ITEMS.................. Click here to comment!

1...He plans to give this some thought.

CONTACTS 
0201 - Los Alamos National Laboratory
020101 - Mr. Cliff Joslyn; 505 667 9096
020103 - Computer Research Group (CIC-3)

SUBJECTS
Demonstrate SDS, Communication Metrics
Ambasador for Change
Alliances on Development
LANL Cliff Joslyn on SDS
KM Becoming Outdated Passe
SDS Demonstration Supports KM Communication Metrics

1608 -
1608 -    ..
1609 - Summary/Objective
1610 -
161001 - Follow up ref SDS 64 0000, ref SDS 63 0000,
161002 -
161003 - A stable technology is needed to improve knowledge work by leveraging
161004 - or aiding human thought.  New names pop up to overcome market
161005 - disallusionment from failure to meet demand for technology that
161006 - improves management, evidenced by failure of mainstream vendors to
161007 - field technology that enhances traditional methods, discussed with
161008 - Cliff today. ref SDS 0 2205  SDS has elements of an effective
161009 - solution, based on extended study of traditonal management processes.
161010 - ref SDS 0 3780  Semotics has focused attention on using technology to
161011 - integrate communication, meaning and inference which strengthen
161012 - glaring weaknesses in current management practice. SDS might be
161013 - understood as a direct means to apply semiotics. ref SDS 0 0784
161014 - ..
161015 - Reviewed history of SDS in a separate record today. ref SDS 67
161016 - 0001
161018 -  ..
161019 - Follow up meeting with Morris, Jack Park, and Howard Liu may be
161020 - possible on Tuesday, per planning with Cliff on 000713. ref SDS 57
161021 - 0250
161022 -
161023 -      [On 000725 called Cliff about presentation to SRI. ref SDS 68
161024 -      8084
161026 -       ..
161027 -      [On 000727 Cliff's presentation at SRI. ref SDS 69 2808
161029 -       ..
161030 -      [On 000731 sent Cliff letter on presentation at SRI, but not the
161031 -      meeting today. ref SDS 70 0001
161033 -       ..
161034 -      [On 000801 letter to Cliff submitting the record today.
161035 -      ref SDS 71 0001
161037 -       ..
161038 -      [On 000925 Cliff reports SDS execellent design. ref SDS 76 RK3I
161039 -
161040 -
161041 -
161042 -
1611 -
1612 -
1613 - ėL957 Discussion
1614 -
161401 - Set meeting today OA 1330, while he is traveling to his hotel in Palo
161402 - Alto for meetings with Xerox tomorrow.
161403 -
161404 -
161406 -  ..
1615 -
1616 -
1617 - 1325 Cliff here for demonstration of SDS
1618 -
161801 - Knowledge Management Technology Essential to Improve Productivity
161802 -
161803 - Follow up ref SDS 57 4967
161804 -
161805 - Cliff's objectives for reviewing SDS are set out in his letter,
161806 - ref DRP 1 0001, received on 000502. ref SDS 39 6218
161808 -  ..
161809 - Cliff noted that "Knowledge Management" has begun to fall out of favor
161810 - the past few years for describing the goal of using technology to
161811 - improve management.
161812 -
161813 -     This reflects difficulty people have defining a useful distinction
161814 -     between IT and KM for creating tools that improve people's work
161815 -     and lives, evidenced by SRI's DKR team on 000615. ref SDS 47 6271
161816 -     Previously on 980226 IBM's initiative on Business Intelligence,
161817 -     also, failed to add value. ref SDS 21 2716
161819 -      ..
161820 -     Cliff feels KM is useful as a mental pointer to for discussing
161821 -     efforts to use technology for improving management. He mentinoed
161822 -     large scale KM efforts in business and government are striving to
161823 -     process a lot of documents.  People are struggeling to figure out
161824 -     how to identify subjects based on text strings, e.g., cocain
161825 -     smuggeling, might be in a document filed away in the Justice
161826 -     Department somewhere.  So what?  How should such a document be
161827 -     linked or identified in relation to anything else?
161828 -
161829 -        [On 010126 Cliff submits paper on KM, recommend he explain how
161830 -        KM differs from IT and provide theory of knowledge. ref SDS 80
161831 -        I55F
161833 -      ..
161834 -     We reviewed discussion on 000713 where Cliff asked about the
161835 -     difference between information and knowledge.  This distinction
161836 -     provides a basis for technology development. ref SDS 57 4480
161837 -     ..
161838 -     Until and unless work along this path procedes, there will
161839 -     be no progress in KM, and no progress in productivity of
161840 -     "knowledge work," including management, based on Drucker's
161841 -     explanation of "productivity" as the quality of decisions,
161842 -     reviewed on 931130. ref SDS 6 2134  Since decisions are based on
161843 -     causation, some method that helps people understand that factor is
161844 -     the only way to improve productivity of daily management.
161845 -
161846 -
161848 -  ..
161849 - SDS Solves Management Problem of the Ages
161850 -
161851 - Initially we examined the Schedule Diary System (SDS) program process
161852 - that adds "intelligence" to information, set out in POIMS. ref OF 2
161853 - 6649
161855 -  ..
161856 - Objectives of SDS was summed up by Dave Vannier on 950927 explaining
161857 - Intel's goal for technology in 1991 to improve management. ref SDS 13
161858 - 8943  The record on 000327, ref SDS 34 3971, shows that the management
161859 - tasks Intel proposed to improve in 1991 were identified 20 years
161860 - earlier by Doug Engelbart for an article published in 1972...
161861 -
161863 -         ..
161864 -        ...daily handling of working information -- notes, things-to-do
161865 -        lists, memos, letters, designs, plans, budgets, announcements,
161866 -        commentary, proposals, reports, programs, documentation,
161867 -        item-control catalogs, etc.  And before it can sensibly be of
161868 -        much value, we believe that a Workshop has to provide for the
161869 -        grubby cut-and-dry detail involved in the minute-by-minute,
161870 -        day-after-day worker's handling of this information: in its
161871 -        composition, studying, commenting upon, arguing about,
161872 -        modifying, communicating, publishing, presenting, etc.
161873 -        ref OF 1 0814
161874 -
161875 -
161876 -
161877 -
1619 -

SUBJECTS
Killer App Collaboration Communication Civilization Shows Cost Saving

2103 -
210401 -  ..
210402 - KM Needed for Killer Application to Sustain Computer Industry
210403 - Killer Application Needed to Sustain Computer Industry, KM Candidate
210404 -
210405 - Intel recognized in 1991 that, if computers could improve management,
210406 - this significantly expands the market for computers, because everyone
210407 - wants to improve productivity, earnings and stock prices, as reported
210408 - on 950927. ref SDS 13 8943  The goal at that time was summarized as a
210409 - "paperless office," and was viewed by analysts as an essential "killer
210410 - application" to sustain the computer industry, reported on 951022,
210411 - ref SDS 14 6565, and again on 960117. ref SDS 15 5840
210413 -  ..
210414 - Marketing experts came up with names like Business Intelligence and
210415 - Knowledge Management to presage the dawn of advanced capability, but
210416 - no one explained how these names improve Information Technology (IT),
210417 - which therefore rendered the new names mere marketing ploys, as
210418 - reviewed on 980226. ref SDS 21 2716
210420 -  ..
210421 - However, 4 years after announcing in 1991 that Intel planned to use
210422 - computers for improving management, in 1995 Intel had not found a way
210423 - to accomplish this objective.  Dave, like managers everywhere, was
210424 - forced to give up on technology and return to manual methods that are
210425 - fast and flexible for jotting down key information to expedite and
210426 - save money. ref SDS 13 7732
210428 -  ..
210429 - Since Intel still needs a strategy to increase computer sales in order
210430 - to maintain earnings, on 970603 Intel planned to promote computers for
210431 - playing games, since no one was able to figure out to make computers
210432 - improve daily work. ref SDS 19 4486  At that time a pilot test was
210433 - discussed to demonstrate using computers for improving management.
210434 - ref SDS 19 5803  Action items were set for a contract to provide Com
210435 - Metrics, ref SDS 19 LQ5J, but Dave's boss wanted to wait to improve
210436 - management, until after the project showed value to clients, reported
210437 - on 971126. ref SDS 20 1942
210438 -
210439 -
210441 -  ..
210442 - Knowledge Management Experts Use Manual Management Methods
210443 -
210444 - Cliff showed the manual notebook he uses for daily management.
210446 -  ..
210447 - Ten (10) years after Intel's plan to automate management, per above,
210448 - ref SDS 0 Y39L, Cliff, like Dave, has developed a variety of manual
210449 - ways to organize information in his notebook that remind him about
210450 - work that needs attention, also, per above. ref SDS 0 A35G  Cliff
210451 - noted a key feature is efficient summarizing that avoids getting mixed
210452 - up by a lot of details. Analysis and alignment are accomplished in his
210453 - head, and details are stored in his computer and filing cabinets at
210454 - the office.
210456 -  ..
210457 - Cliff related today that he explains to staff members his way of
210458 - managing daily working information, but does not insist that anyone
210459 - adopt his procedures.  Everyone is responsible for handling daily
210460 - working information in ways that are comfortable for them.
210462 -  ..
210463 - On 000706 Steve Balmer, CEO of Microsoft, attributes market success to
210464 - better transfer of information between email, Outlook, Word, Excell,
210465 - etc. ref SDS 53 3740  This helps clerks and admin staff do better
210466 - work.
210468 -  ..
210469 - On 000709 review showed that "organization" is missing from the
210470 - mainstream technology Balmer references, and inquiry revealed this
210471 - shows that improving management requires integrating time and
210472 - information to track chronologies of cause and effect based on
210473 - context. ref SDS 54 1029
210475 -  ..
210476 - Peter Drucker's article in Atlantic Monthly reviewed on 991025, says
210477 - the big opportunity for technology to improve productivity is to
210478 - routinize sound management practices. ref SDS 27 0207
210479 -
210480 -     [On 000727 Cliff explained KM at SRI. ref SDS 69 1710
210481 -
210483 -  ..
210484 - Cliff asked about how SDS came to be developed
210486 -  ..
210487 - We reviewed the history of SDS development that indicates Doug, Intel
210488 - and Drucker are correct, about the need for better technology and
210489 - benefits from using computers for improving management, reported in
210490 - another record today. ref SDS 67 0001
210491 -
210492 -
210493 -
210494 -
210495 -
210496 -
210497 -
210498 -
2105 -

SUBJECTS
Demonstrate SDS, Communication Metrics
SDS Demonstration Supports KM Communication Metrics

2404 -
240501 -  ..
240502 - SDS Demonstration - Record Structure
240503 - Features of SDS Augment Intelligence, Improve Daily Management
240504 -
240505 - Today, we looked at the record on 940901 that explains how SDS
240506 - features work together, ref SDS 9 2929, and shows the record
240507 - structure, ref SDS 9 9009
240508 -
240509 -        [On 001219 steps using SDS enable a new way of thinking and
240510 -        working. ref SDS 79 QT6F
240511 -
240513 -      ..
240514 -     Schedule
240515 -
240516 -         SDS records begin today, and look forward in time, again, see
240517 -         on 940901 for record structure. ref SDS 9 9009
240518 -
240520 -      ..
240521 -     Diary
240522 -
240523 -         SDS records in the diary start from yesterday and look back in
240524 -         time, using the same record structure for schedule tasks,
240525 -         explained on 940901. ref SDS 9 9009
240526 -
240528 -      ..
240529 -     Control Fields
240530 -
240531 -         These elements flexibly segment narrative and permit assigning
240532 -         functions, subjects, associating employees, billing entities
240533 -         and other information to support cost accounting and billings.
240534 -
240535 -         Cliff called these "control blocks."
240537 -          ..
240538 -         A record can have an unlimited number of Control Fields,
240539 -         typically, there are 4 or 5.  It is unusual to have more than
240540 -         20, but each Control Field can have unlimited lines.
240541 -         Typically a Control Field will have 5 - 10 lines, but some can
240542 -         have up to 30 or so.
240543 -
240545 -          ..
240546 -         Functions
240547 -
240548 -             This is a field in the Control Field used as a secondary
240549 -             subject criteria on the one hand, and also for cost
240550 -             control account system.  It reflects in some degree the
240551 -             subject/object character of knowledge management.
240552 -
240554 -          ..
240555 -         Subjects
240556 -
240557 -             Part of Control Field.  Showed organic subject structure
240558 -             organizes segments in an SDS record so that information
240559 -             can be assembled according to context, per POIMS.
240560 -             ref OF 2 1110 and NWO. ref OF 3 5024
240562 -              ..
240563 -             Cliff asked if indexing is cross linked.
240565 -              ..
240566 -             Showed that SDS subject management is easily cross
240567 -             indexed.
240569 -              ..
240570 -             We did several subject reports showing SDS assembles
240571 -             chunks of related context into chronologies, which reveal
240572 -             cause and effect.  Cliff feels this is a useful advance in
240573 -             the way other KM programs operate.  He said nobody is even
240574 -             talking about this idea in the seminars and papers he has
240575 -             encountered the past few years.
240576 -
240578 -      ..
240579 -     Contacts
240580 -
240581 -        Cliff offered a suggestion to let informaton on a contact
240582 -        follow an individual who changes jobs.
240583 -
240584 -        SDS accomplishes the same objective through pointers in SDS
240585 -        records.
240587 -         ..
240588 -        SDS actually has two separate contact data bases.  One for
240589 -        organizations, and another for people as individuals.  Possibly
240590 -        these can be further integrated to strengthen the feature Cliff
240591 -        suggests today.
240592 -
240594 -      ..
240595 -     Documents
240596 -
240597 -        References lists 2 types of documents...
240598 -
240599 -            Formal correspondence that has legal implictions under
240600 -            notice provisions.
240602 -             ..
240603 -            Other Files, which contains another type of document,
240604 -            including formal publications, e.g.,articles and books.
240606 -         ..
240607 -        Did a few document logs, showing we can get documents
240608 -        received pending response, issued pending response, and
240609 -        all documents.
240610 -
240612 -      ..
240613 -     Action Items
240614 -
240615 -        Showed how Action Items are created and managed, to support the
240616 -        "Follow up" aspect of Communication Metrics, explained in the
240617 -        NWO... ref OF 3 6156
240618 -
240619 -
240620 -
240621 -
240623 -  ..
240624 - Semiotics:  Communication, Meaning, Inference, Supported by SDS
240625 -
240626 - On 000713 Cliff related his management practice, and/or technology
240627 - objectives is informed by research in semiotics. ref SDS 57 4267
240629 -  ..
240630 - Cliff's outline received on 000718 for a presentation to SRI on 000727
240631 - shows that the role of semiotic concepts (sign systems, data and
240632 - information, freedom and constraint, the role of interpretation and
240633 - interpreters) will be explained to sketch a vision of Distributed
240634 - Knowledge Systems. ref SDS 63 8240
240635 -
240636 -       [On 000727 Cliff discussed semiotics with DKR team at SRI.
240637 -       ref SDS 69 5151
240639 -  ..
240640 - Following discussion with Cliff on 000713, Professor Joseph Ransdell
240641 - at Texas Tech Univsersity has reviewed SDS for alignment with
240642 - semiotics, and reports as follows...
240643 -
240644 -    On 000716 SDS is an ambitious effort, ref SDS 59 7838, Knowledge
240645 -    Space using SDS records on the Internet may support semiotics.
240646 -    ref SDS 59 0010
240648 -     ..
240649 -    On 000717 SDS improves "understanding." ref SDS 62 0002
240651 -     ..
240652 -    On 000721 SDS improves "communication." ref SDS 65 0002
240654 -     ..
240655 -    On 000722 SDS supports Socrates. ref SDS 66 0005
240656 -
240657 -
240658 -
240659 -
2407 -

SUBJECTS
LANL Developing SDS Type Program for KM
Com Manager Facilitator Needed for LANL KM Program
SDS Assembly Language Rather than Java or Other Modern Language So LA
SDS Only KM Solution No Program is Available in Java or Other Modern
LANL Cannot Use SDS because Written in Assembly Language Rather than

2907 -
290801 -  ..
290802 - Missing Ingredient Stymies Progress on KM Projects
290803 - LANL Developing SDS Type System, Facilitator Aids Implementation
290804 - Market Interest Growing for Technology that Improves Management
290805 - Knowledge Management Requires Specialized Technology Like SDS
290806 -
290807 - Cliff's group, or a related department, is working on developing a
290808 - program like SDS.  The LANL team has determined this capability can be
290809 - implemented by a facilitator, which sounds similar to a Communiation
290810 - Manager called out in NWO. ref OF 3 6369  We reviewed the report
290811 - issued by USACE on 971007 showing a Com Manager using SDS saves time
290812 - and money. ref DRP 7 0001
290814 -  ..
290815 - Cliff feels that LANL and his KM team cannot use SDS for Com Metrics
290816 - because SDS is written in assembly language rather than Java, or
290817 - another modern language, that would enable a user interface people
290818 - like.
290820 -  ..
290821 - On 950710 Landauer reviewed user interface issue and found an
290822 - innovation loop that prevents progress on using technology to improve
290823 - ability to think, remember and communicate. ref SDS 12 3P6G
290824 -
290825 -       [On 001130 Jack Park reported SDS has the structure needed for
290826 -       knowledge management, and the SDS interface turns the structure
290827 -       for KM into a useful tool for people. ref SDS 78 H17O
290829 -        ..
290830 -       [On 010916 Eric Armstrong reports SDS enables organizational
290831 -       memory; wants a better Interface. ref SDS 81 0001  On 011003
290832 -       Eric reported productivity is paralyzed using interface people
290833 -       like. ref SDS 82 EC5N
290835 -        ..
290836 -       [On 011003 two years of research have not yielded a clue about
290837 -       how to create KM for improving productivity. ref SDS 82 O74L
290839 -        ..
290840 -       [On 060211 Open Iris Java web-application SRI CALO project
290841 -       sponsored by DARPA, ref SDS 86 YY5K, seems conflicting with
290842 -       mistaken belief worrying on 030527 about loss of confidentiality
290843 -       using SDS records that are not produced on the Internet.
290844 -       ref SDS 85 ZU3G
290845 -
290847 -  ..
290848 - We considered other options for performing Knowledge Management?
290850 -  ..
290851 - Cliff mentioned having attended conferences where managers and
290852 - executives in major organizations from across the country and around
290853 - the world, explained progress working on knowledge management. Sounded
290854 - like a lot of people are spending a lot of money and hours working on
290855 - this objective.  Cliff indicated he feels something is missing from
290856 - these efforts, based on presentations and discussions with folks at
290857 - professional events.  This aligns with results following the KMCI
290858 - event on 991217. ref SDS 29 9030  Cliff's report today supports Lee
290859 - Iverson's earlier report on 000324 that nobody has actually fielded a
290860 - capability to produce actual knowledge, rather than more information,
290861 - ref SDS 33 4877, per the discussion with Cliff on 000713. ref SDS 57
290862 - 4480
290864 -  ..
290865 - The "missing ingredient" in Knowledge Management efforts, which Cliff
290866 - worried about today, was identified on 000709 in the SDS design that
290867 - emulates the organization of human thought. ref SDS 54 1029
290868 -
290869 -       [On 000727 Cliff explained mathematics of SDS design that
290870 -       provides and effective KM solution. ref SDS 69 3960
290872 -        ..
290873 -       [On 000925 Cliff commented favorably on SDS. ref SDS 76 RK3I
290875 -        ..
290876 -       [On 000926 Henry van Eykan reported SDS is an amazing program.
290877 -       ref SDS 77 IP7F
290879 -        ..
290880 -       [On 020412 John Hogden was not aware of another solution for KM
290881 -       and has a better user interface than SDS. ref SDS 83 0001
290882 -
290883 -
290884 -
290885 -
290886 -
290887 -
290888 -
2909 -

SUBJECTS
Change Requires Evaluating New Ideas
Change in Technology Occurs Too Fast To Absor, Deploy into Work Pract
Knowledge Management Core Engine SDS Intelligence
Dilemma Industry Doesn't Know How to Design KM
Technology Marketing Frenzy Blocks Discovery Knowledge Management
Consortium Develops Knowledge Management Solves Dilemma
Usefulness Reduced Upgrades Lowest Common Denominator
Change Right Direction Useful Resisted Market Forces Chase Lowest Com
Consortium KM Develops SDS Standards
Consortium Standards KM Enterprise Management Intelligence

4512 -
451301 -  ..
451302 - Market Forces Block Development Knowledge Management
451303 - Consortiam Might Provide Organization Platform to Accelerate Progress
451304 -
451305 - Cliff explained a variety of technologies he feels will be available
451306 - in 5 - 10 - 50 years to advance Knowledge Management.
451307 -
451308 - This much of the discussion indicates KM is being applied in a dual
451309 - sense....
451310 -
451311 -     1.  Enterprise Management, which is another explanation for
451312 -         e-business, which is another name for business intelligence,
451313 -         which is another name for data mining, etc, reviewed on
451314 -         980226. ref SDS 21 2716
451315 -         ..
451316 -     2.  Handling daily working information, per explanation
451317 -         above. ref SDS 0 2205
451319 -  ..
451320 - SDS proposes that Knowledge Management requires integrating enterprise
451321 - management with handling daily working information, per POIMS,
451322 - ref OF 2 6221, that requires a foundational breakthrough technology of
451323 - the same weight and durability as alphabet technology, which has been
451324 - the core engine of technology the past 2000 years.
451326 -  ..
451327 - SDS design is counterintuitive.  A period for "forced" attention to
451328 - create a critical mass of awareness about the benefit of adding
451329 - "intelligence" to information may be needed per proposal to NSF on
451330 - 000615. ref SDS 25 2808
451332 -  ..
451333 - Market forces drive a frenzy of change faster than anything is getting
451334 - produced and deployed.  This prevents progress on improving management
451335 - work, per Landauer's concern reviewed on 950710 reviewing his book
451336 - "The Trouble with Computers." ref SDS 12 2004  The record set out
451337 - above seems to support this proposition. ref SDS 0 2205
451339 -  ..
451340 - This was discussed with...
451341 -
451342 -      Bill DeHart at PG&E on 960823. ref SDS 18 4747
451343 -
451344 -      Morris Jones at Chips (now Intel) on 960701. ref SDS 17 0897
451345 -
451347 -  ..
451348 - Cliff feels SDS capablity should be developed as a core engine of KM.
451350 -  ..
451351 - He explained that SDS supports knowledge work, or thinking, that is
451352 - several levels removed from issues that occupy the attention of
451353 - executives and engineers in performing daily work, evidenced by the
451354 - fact that there is no tradition outside of the military for an
451355 - "intelligence" role, per POIMS, ref OF 2 5820, it is hard to explain
451356 - the urgency of this work.
451358 -  ..
451359 - He plans to give this some thought.
451361 -  ..
451362 - A contortium could be formed by LANL, SRI, maybe Intel, IBM, HP, and
451363 - other organizations, to compliment the work of W3C in setting
451364 - standards for the web.  W3C directs technology toward universal
451365 - empowerment, i.e., pluralism, in the formulation of information.  The
451366 - explosion of information, however, gives rise to the need for a
451367 - balancing effort to convert information into useful knowledge.  A
451368 - consortium for Knowledge Management would establish standards for a
451369 - core engine of knowledge, as the foundation of Enterprise Management,
451370 - per planning with Jack Park on 000503. ref SDS 40 6903
451371 -
451372 -     [On 000731 letter to Cliff cites consortiam idea. ref SDS 70 0900
451374 -      ..
451375 -     [On 000922 sent follow up letter. ref SDS 75 0001
451376 -
451377 -
451378 -
451379 -
4514 -

SUBJECTS
Concepts Security and Privacy, SDS Records
Binary Forces Tension Knowledge v. Confidentiality
Discovery Law Suit Resist Using SDS
Fear Sharing Information, Privacy
Confidentiality Security Privacy Aver Knowledge
Innovation Loop Knowledge Avoids Mistakes Brings Accountability
Secrecy Ignorance Process to Conceal
Balance Binary Forces Secrecy Knowledge Accountability Mistakes Intel
People Core KM Knowledge in their Head

6511 -
651201 -       ..
651202 -      Secrecy Solution Needed to Protect Vital Intelligence
651203 -
651204 -      Suggested that Cliff's remarks to SRI on 000727 try to paint a
651205 -      picture of how work practice would be changed if the technologies
651206 -      he anticipates evolving over the next 5 years are successful.
651208 -       ..
651209 -      If KM technology is used to leverage human thinking, as set out
651210 -      above, ref SDS 0 1312, then thinking will need to be stored on
651211 -      computers, and this gives rise to demand for secrecy measures.
651213 -       ..
651214 -      How will that work?  Some situations require secrecy and people
651215 -      worry about discovery in litigation, per telecon on 991021.
651216 -      ref SDS 26 2695  On 000717 Professor Joseph Ransdell cited
651217 -      concern about privacy. ref SDS 62 0006
651219 -       ..
651220 -      How much secrecy is really needed to get the car fixed, make sure
651221 -      we sent the figures for space ship based on the correct units of
651222 -      measure, and to develop a DKR system?  Not every activity needs a
651223 -      lot of secrecy.  Indeed, open source development, which everyone
651224 -      seems to embrace, avers secrecy.  So there is a balance that
651225 -      needs to be found.
651226 -
651227 -         [On 000725 called Cliff to encourage him to address this issue
651228 -         in his remarks to DKR at SRI on 000727. ref SDS 68 8084
651230 -          ..
651231 -         [On 000727 Cliff discussed secrecy in his presentation at SRI.
651232 -         ref SDS 69 6371
651234 -          ..
651235 -         [On 000802 incorporated secrecy issue in business plan.
651236 -         ref SDS 72 5392
651237 -
651238 -
651239 -
6513 -

SUBJECTS
Downsize Avoid Loss Organizational Knowledge Memory with SDS Record
Experience Captured SDS Diary, Linked Meaning, Analysis

6904 -
690501 -  ..
690502 - Information Organized for Action, Essential for Useful Knowledge
690503 - Knowledge Transfer Case Studies Lessons Learned Organizational Memory
690504 -
690505 - Cliff mentioned a project to debrief the remaining cadre of scientists
690506 - and engineers who worked on the Manhatten project and have been a
690507 - constant source of "knowledge" over the past 50 years.  The lab wants
690508 - to get their knowledge in a data base or in some form it can be saved
690509 - as a continuing resource.
690511 -  ..
690512 - This aligns with an article reviewed on 000304 arguing that Knowledge
690513 - Management is primarily based on the knowledge people have in their
690514 - heads. ref SDS 31 0785
690515 -
690516 -     [On 021230 Dave Hardin is developing buisness to support
690517 -     continuity management based on a book Dave co-authored.
690518 -     ref SDS 84 G896
690520 -  ..
690521 - Information is only useful if it can be routinely recycled into the
690522 - work stream when needed.  People manage their life experience in that
690523 - manner.  Indeed there is no actual effort, nor volution.  The mind
690524 - innately does this, which makes experience the most valuable resource
690525 - in existence.  The human cannot help but connect it knows to another,
690526 - constantly checking and verifying its sense of cause and effect, per
690527 - Campbell's book "The Improbably Machine" reviewed on 900303.
690528 - ref SDS 3 6006
690530 -  ..
690531 - SDS design provides a means to routinely integrate past memory into
690532 - present work and future plans.  This aligns with Drucker's call in his
690533 - article published by Atlantic Monthly last October, for technology to
690534 - routinize good practice, reviewed on 991025. ref SDS 27 0785
690535 -
690536 -
690537 -
690538 -
6906 -

SUBJECTS
Home Page - Index
Design
Buttons

7205 -
720601 -  ..
720602 - Home Page Improvements for Com Metrics on Internet
720603 -
720604 - Cliff suggests using terms like...
720605 -
720606 -         Technology
720607 -         Services
720608 -         Theory
720609 -         Products
720610 -
720612 -  ..
720613 - Guess we also need to put a note that says to click on bottons to
720614 - get informtion on what experts say about SDS, scope of services
720615 - and publications.
720616 -
720617 -    [On 000802 did this. ref SDS 73 0001
720618 -
720619 -
720620 -
720621 -
720622 -
720623 -
720624 -
720625 -
7207 -
Distribution. . . . See "CONTACTS"