THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: April 8, 2001 09:12 AM Sunday; Rod Welch

OHS needs support for personal knowledge, Gary Johnson.

1...Summary/Objective
....Wordprocessing Cannot Support KM, Significant Opportunity
....KM Augments Individual Intelligence, Collaboration Secondary Goal
2...Knowledge Management Weaknesses Email Wordprocessing
3...Wordprocessing Knowledge Management Weaknesses Email
4...Email Knowledge Management Limitations Disadvantages Weaknesses
....SDS Disruptive Technology Adds Value Wordprocessing, Spreadsheets


..............
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CONTACTS 

SUBJECTS
Email Disadvantages Weaknesses Limitations Collaboration Getting Thi

3503 -
3503 -    ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 61 0000, ref SDS 60 0000.
350502 -
350503 - Received ref DRT 1 0001 from Gary Johnson following up his letters to
350504 - the OHS/DKR team on......
350505 -
350506 -     001219, purpose of KM.......................... ref SDS 39 6A9N
350507 -     001220, competency and values.................. ref SDS 40 BV3W
350508 -     001221, social problems solved by KM........... ref SDS 41 513O
350509 -     001222, KM/OHS requirements.................... ref SDS 42 AK9I
350510 -     001224, attribution important to KM movement... ref SDS 43 0001
350511 -
350513 -     ..
350514 -    Wordprocessing Cannot Support KM, Significant Opportunity
350515 -    KM Augments Individual Intelligence, Collaboration Secondary Goal
350516 -
350517 -
350518 - Gary says today.....
350519 -
350520 -    In thinking about the nature of collaboration and knowledge
350521 -    organization, I have come to the conclusion that an OHS has to be
350522 -    usable by a single individual for personal knowledge organization
350523 -    and thinking if it is to be truly useful. ref DRT 1 0001
350524 -
350525 -            [On 010714 letter to Gary asks if he is developing his
350526 -            ideas independently. ref SDS 65 0001
350528 -         ..
350529 -        On 001224 Gary explained importance of attribution. ref SDS 43
350530 -        6I7K  The letter today does not not attribute a new conclusion
350531 -        about KM to anything, indicating a revelation occurred.
350532 -
350533 -            [On 020114 Gary presents this idea again. ref SDS 68 EH6J
350535 -         ..
350536 -        It is a short step from recognizing that technology to improve
350537 -        personal ability to think, remember and communicate, called out
350538 -        in POIMS, ref OF 1 6528, which can be summarized as "augmenting
350539 -        intelligence, can then be expanded for enterprise support by
350540 -        integrating personal work with organizational management,
350541 -        giving rise to POIMS. ref OF 1 01TU Technology that augments
350542 -        intelligence was proposed by Eric Armstrong on 000423,
350543 -        ref SDS 15 5096, then abandoned on 000503. ref SDS 18 5033  It
350544 -        took Intel 4 years to give up on using technology to improve
350545 -        management, reported on 950927. ref SDS 3 8943
350547 -         ..
350548 -        Once "intelligence" is improved, then Collaboration is helped
350549 -        as a secondary derivative of KM, as set out in POIMS.
350550 -        ref OF 1 K84L
350551 -
350552 -
350554 -  ..
350555 - Knowledge Management Weaknesses Email Wordprocessing
350556 - Wordprocessing Knowledge Management Weaknesses Email
350557 - Email Knowledge Management Limitations Disadvantages Weaknesses
350558 -
350559 - Gary explains limitations of wordprocessing and email, which has been
350560 - considered by OHS/DKR engineers for collaboration and Knowledge
350561 - Management, reported on 000505 by Eric Armstrong. ref SDS 19 4392
350563 -  ..
350564 - Email limitations, including leaving out words that makes email less
350565 - accurate that conversation, was reviewed on 990924. ref SDS 7 0715
350567 -     ..
350568 -    In composing this email, for example, the tool that I have is a
350569 -    word processor.  While the merits of this particular word processor
350570 -    can be argued, it still fails to be a knowledge tool in any sense
350571 -    that we would use the term. ref DRT 1 GF5L
350573 -     ..
350574 -    I can't (easily) reference other information I might have, or other
350575 -    emails in this discussion. ref DRT 1 FF6G
350576 -
350577 -        [On 010411 Jack Park feels SDS has defects similar to email.
350578 -        ref SDS 62 627F
350579 -
350580 -        [On 010411 case study email limitations for collabortion and
350581 -        knowledge management. ref SDS 62 627F
350583 -         ..
350584 -        [On 010420 Jeff Conklin explains similar defects in email that
350585 -        make SDS a "killer application" by solving these defects in a
350586 -        popular program. ref SDS 63 087F
350588 -         ..
350589 -        [On 010620 Lee Iverson submits paper on NODAL and CDR that
350590 -        explains wordprocessing does not enable knowledge management.
350591 -        ref SDS 64 BW7H
350593 -         ..
350594 -        [On 010716 letter cites Lee's paper, asks if Gary is working
350595 -        with Lee or Jack. ref SDS 65 0001
350597 -         ..
350598 -        [On 010908 Jack Park reports email attractive to laziness,
350599 -        ref SDS 66 YF3I, and is not very useful, ref SDS 66 US8O,
350600 -        creates enabling force that grows demand to add intelligence
350601 -        that improves productivity, earnings, stock prices. ref SDS 66
350602 -        L27L
350604 -         ..
350605 -        [On 020110 Morris demonstrated Microsoft Word and Outlook have
350606 -        a lot of powerful wordprocessing and planning features.
350607 -        ref SDS 67 5HYX
350609 -         ..
350610 -        [On 020327 email killer app grows demand for SDS. ref SDS 69
350611 -        6X6H
350613 -         ..
350614 -        [On 020618 Gary cited advantages, ref SDS 70 2T76, and
350615 -        disadvantages of email. ref SDS 70 YU9J
350617 -         ..
350618 -        [On 030415 email leaves out words, less accurate than
350619 -        conversation, very difficult to proofread, ref SDS 71 PY4W, new
350620 -        SDS feature helps improve proofreading. ref SDS 71 0001
350622 -     ..
350623 -    While there is an outline mode, it is rather primitive and doesn't
350624 -    provide any support for accessing other information. ref DRT 1 0G6J
350625 -
350626 -        On 001222 Gary explained advantages of outlining, and
350627 -        procecures he developed. ref SDS 42 F36I
350629 -         ..
350630 -        Gary's web site.....
350631 -
350632 -                 http://www.dynalt.com/
350633 -
350634 -        ...says Gary does software development for a living, and has
350635 -        worked on important projects the past 30 years or so.  Gary's
350636 -        experience on a wide range of projects appears to align with
350637 -        the report on 950428 that poor productivity in engineering is
350638 -        caused by poor management practices. ref SDS 2 3921
350640 -     ..
350641 -    If I make use of all the tools available on my machine, I can begin
350642 -    to structure a document in some way(s) that might actually make it
350643 -    useful, but it is far from an easy task. ref DRT 1 HH6M
350645 -  ..
350646 - On 000307 research by OHS/DKR team found that knowledge management is
350647 - a lot of hard work using conventional technologies. ref SDS 11 767G
350649 -  ..
350650 - Gary's letter continues...
350651 -
350652 -    If I were attempting to formulate an entry into an OHS with this
350653 -    tool, I would have to go to some extraordinary lengths to generate
350654 -    something that would be useful in that context, if indeed it could
350655 -    be done at all. ref DRT 1 ZI7G
350656 -
350657 -        Aligns with analysis on 920402 showing that wordprocessing is
350658 -        good for style, and SDS is helpful for getting things done.
350659 -        ref SDS 1 463G
350661 -         ..
350662 -        On 000709 Bill DeHart at PG&E reported that SDS solves this
350663 -        problem. ref SDS 23 1029
350665 -         ..
350666 -        On 010411 Jack Park maintains that SDS has the same defects of
350667 -        email. ref SDS 62 627F
350669 -         ..
350670 -        [On 020107 Microsoft Word and Outlook are excellent programs
350671 -        for style, like a Cadillac, but SDS is a better application for
350672 -        management work. ref SDS 67 S97L
350674 -     ..
350675 -    On the other hand, if I have to use a different tool to collaborate
350676 -    via an OHS than I use to organize my own thoughts, ideas, and
350677 -    information, then there is a barrier to collaboration that I think
350678 -    is unnecessary. ref DRT 1 PK7K
350680 -     ..
350681 -    Therefore, I believe that for an OHS to be successful in the sense
350682 -    of being well and continually used, it must scale from my personal
350683 -    use up to whatever larger collaborations I support. ref DRT 1 IK7O
350685 -     ..
350686 -    I want to be able to use the same tool that I use to support
350687 -    knowledge collaboration to manage my own personal information on my
350688 -    own personal machine without requiring external servers or any
350689 -    other infrastructure. I should be able to synchronize the various
350690 -    places that I create information  home, work, a laptop, a PDA or
350691 -    palm computer, etc. ref DRT 1 WK8I
350692 -        ..
350693 -        On 001105 Henry van Eykan found that SDS solves this
350694 -        problem. ref SDS 31 IP7F
350695 -
350697 -     ..
350698 -    SDS Disruptive Technology Adds Value Wordprocessing, Spreadsheets
350699 -
350700 -
350701 - Gary continues......
350702 -
350703 -    Since I use elements of the same tools and techniques for
350704 -    organizing my own knowledge, which is of interest and use to me,
350705 -    that I use in collaborating with others, I have no barrier to
350706 -    collaboration. Any document that I produce using the tools can be
350707 -    entered into the OHS directly, preserving all of the connections
350708 -    that I allow, without having to change methods of work to do it.
350709 -    ref DRT 1 FM8O
350710 -
350711 -        Explains forces/demand for transitioning from IT to culture of
350712 -        knowledge, proposed to SRI on 001011, ref SDS 27 0001, and
350713 -        provides rationale for KM to replace wordprocessing with a
350714 -        stronger solution that expands the market, per review on 990527
350715 -        of disruptive technology, ref SDS 5 5258, and meeting at Intel
350716 -        on 950927. ref SDS 3 9483
350717 -        ..
350718 -        On 000802 SDS business plan identified this rationale for
350719 -        disruptive technology to form new market. ref SDS 24 4674 and
350720 -        ref SDS 24 4955
350722 -         ..
350723 -        Success hinges on successfully distinguishing "knowledge" from
350724 -        "information," cited in POIMS. ref OF 1 EX5O
350725 -
350727 -  ..
350728 - Gary concludes.....
350729 -
350730 -    Partly this is just because I don't want to see our desire to build
350731 -    a tool for collaboration end up being web or email only and still
350732 -    be stuck without tools to support my own thinking and information
350733 -    organization. ref DRT 1 LM9K
350735 -         ..
350736 -        Sounds a lot like SDS, as explained in POIMS, distributed to
350737 -        the OHS/DKR team on 010321.
350738 -        ..
350739 -        On 001224 Gary reported that attribution is important.
350740 -        ref SDS 43 6I7K
350742 -         ..
350743 -        Today, no sources are cited for these new ideas.
350745 -         ..
350746 -        [On 010420 Jeff Conklin's ideas for organizational memory are
350747 -        similar to Gary's letter today; need alliance of bright stars
350748 -        for ambassadors of change to implement KM. ref SDS 63 JY4O
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3508 -