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S U M M A R Y
DIARY: April 15, 2003 09:32 PM Tuesday;
SDS design for dual environment reduces error, discussed with Gary.
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0201 - Boeing O-00000816 0505
020101 - Mr. Garold L. Johnson
020103 - Modeling and Simulation O-00000816 0505
0202 - Dynamic Alternatives O-00000793 0101
020201 - Mr. Garold L. Johnson
Errors Discovered by Proof Reading Using SDS Design for Dua Environm
Proof Read Using SDS Design for Dual Environment Creating Reords in S
Gary Assigned to Capture Record of Technical Review Meetings Coming U
2nd Pair of Eyes Dual Environment Create Reords in SDS Review in Brow
Discover Errors Proof Read Using SDS Design for Dual Environment Crea
Meeting Notes Errors Discovered by Proof Reading Using SDS Design fo
4608 - ..
4609 - Summary/Objective
461001 - Follow up ref SDS 14 0000, ref SDS 3 0000.
461003 - Yesterday, developed a new feature and submitted an explanation to
461004 - Gary via email. ref SDS 14 NE6M Later noticed a number of mistakes in
461005 - the email. On 990804 recognized advantage of dual design creating the
461006 - record in SDS and reviewing in browser improves accuracy by
461007 - discovering errors that are overlooked in a single environment.
461008 - ref SDS 5 I54H, further citing risk of omitting words. ref SDS 5 FN53
461009 - This issues was also addressed on 990924 in a letter on email mistakes
461010 - that increase the high cost of medical mistakes. ref SDS 6 0715
461012 - ..
461013 - Submitted ref DIT 1 0001 to Gary explaining this phenomenon as a
461014 - criteria for good management....
461016 - 1. The email sent earlier today on the new tool for restoring SDS
461017 - records in the Schedule (current) 00 directory that get out of
461018 - sync with the list of tasks in the Schedule itself, has about a
461019 - million mistakes. I don't think this is critical in this case,
461020 - but for publishing meeting notes, which you will be doing
461021 - shortly for the SoS meetings begun today at Aerospace company, accuracy is
461022 - important.
461024 - ..
461025 - 2. Creating anything of complexity, like meeting notes, will
461026 - always have many mistakes under the current rubric, popularized
461027 - by the recent Iraq excursion, that "Initial reports are always
461028 - erroneous." For initial reports on meetings, the problem is
461029 - not so much spelling, because, like email, these are caught by
461030 - the system, but for things like leaving out words, using the
461031 - wrong word, awkward construction and lack of alignment which
461032 - omits context of authority and history. ref DIT 1 I26J
461034 - ..
461035 - Gary's letter on 010408 previously reviewed weaknesses of
461036 - email. ref SDS 7 9H8H
461038 - ..
461039 - 3. A core problem with email is accuracy. When there is time to
461040 - verify accuracy, proofreading email fails because the mind
461041 - reads what was intended, rather than what is written, reported
461042 - on 990924. ref SDS 6 U67I and cited in POIMS. ref OF 2 X85I
461043 - The writer can read something several times and not recognize
461044 - errors, under Jeremy Campbell's explanation that the human mind
461045 - sees what it already believes should be there based on
461046 - experience, reported on 900303. ref SDS 1 4456 Steven Pinker
461047 - later commented in his book "How the Mind Works" that this is a
461048 - feature not a bug, ref SDS 4 3196, because drawing on
461049 - experience to fill in missing information avoids the delay of
461050 - deliberation. For many situations in the environment where the
461051 - mind is thought to have evolved, timeliness is more critical
461052 - than accuracy, because the context of the moment resolves
461053 - ambiguities. But that does not happen when reading because the
461054 - "context" remains constant in the writer's mind. Since
461055 - literacy is inherently a deliberative process at war with the
461056 - biological drive for immediacy, as explained in POIMS,
461057 - ref OF 5 5106, on important documents experienced writers and
461058 - publishers often assign a "second pair of eyes" to do the proof
461059 - reading. ref DIT 1 857N Feedback loops that refine accuracy,
461060 - explained in POIMS, ref OF 4 365F, are often resisted as
461061 - disruptive to cordial communications, reported on 020820.
461062 - ref SDS 10 V66I see, also, NWO. ref OF 7 2670
461064 - [On 070302 example doctor writes 4 times daily, but intended
461065 - 3 times, because there is no feedback loop in the
461066 - communication process. ref SDS 15 FN5M
461068 - ..
461069 - 4. Experience using SDS shows (as a fortuitous by-product) that
461070 - publishing SDS records on the Internet provides a new
461071 - "context." ref DIT 1 LF4H Looking at the same material in a
461072 - web browser yields up a lot of mistakes that are otherwise
461073 - overlooked in initial writings. When a record of doing work is
461074 - initially completed, for example, on creating new tools, as I
461075 - did yesterday, ref SDS 14 PJ6M, or attending a meeting, it
461076 - turns out that converting the record for publication on the
461077 - Internet, and then reading the version on the local drive in
461078 - the wl directory before publication, reveals a lot of mistakes
461079 - and opportunities for improvement that are not evident in
461080 - reading the same material in the original environment, here the
461081 - SDS program. This enables effective proof reading without the
461082 - burden and expense of using another person, as reported earlier
461083 - on 990804. ref SDS 5 I54H
461085 - ..
461086 - 5. This is another factor to consider when thinking about an HTML
461087 - editor or other arrangement that replaces the two-step process
461088 - now being used of creating the record in one environment and
461089 - then making a review in another environment that yields new
461090 - insights, which are otherwise hidden in a one-step process.
461091 - Undoubtedly, there are other considerations that may balance
461092 - this benefit, but accuracy and comprehension are two of the
461093 - biggest benefits that make transformation from information to a
461094 - culture of knowledge a worthwhile effort. ref DIT 1 VF5L
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