CONTACTS 
0201 - Deneen Consulting                                                                                                                                                  O-00000768 0101
020101 - Mr. John Deneen                                                                                                                                                  O-00000768 0101

SUBJECTS
Slow Progress Not Using SDS Because Interface Difficult Has Carple Sy
Learning SDS Slow Because Interface is Difficult for John Typing to E
Time Limited for Learning SDS Because He is Working on Other Projects
MyLifeBits Gordon Bell New KM Project John Wants Me to Investigate
Difficult Bridge Gap between Desire to Advance Knowledge Management a
Armstrong, Eric Led IBIS Discussion on War with Iraq Discussion Was N
IBIS Rigid Organization Hampers Productivity KM Dilemma

4309 -
4309 -    ..
4310 - Summary/Objective
4311 -
431101 - Follow up ref SDS 50 0000. ref SDS 49 0000.
431102 -
431103 - Talked to John about progress using SDS.  He is not making headway
431104 - because he is working on closing a deal for a new assignment.  He
431105 - indicates today snags have been encountered on closing this deal.
431107 -  ..
431108 - John previously indicated on 030130 that the SDS interface is
431109 - difficult for him to use.  He has carple syndrome that causes pain in
431110 - his hands or wrists when he types.  The SDS design of capturing the
431111 - record is not effective for John. ref SDS 50 QP6I  He is working on
431112 - using sensors to capture information for Knowledge Management, as
431113 - related in our discussion on 030130. ref SDS 50 G45J
431115 -  ..
431116 - This evening John related that Eric Armstrong has been leading a
431117 - discussion on another mailing list using IBIS dialog methods.  Eric
431118 - wrote about IBIS in a letter to OHS/DKR on 000218, and indicated that
431119 - rigid rules of communication can become counter-productive.
431120 - ref SDS 10 0785  John seemed to indicate this evening that the
431121 - discussion became emotional, possibly related to the looming war with
431122 - Iraq, rather than working on the OHS/DKR effort.  In any event
431123 - evidently things ended with lingering acrimony among participants.
431124 -
431125 -       [On 030308 Jack Park recalled this experience using IBIS.
431126 -       ref SDS 52 V34Q
431128 -  ..
431129 - Experience using IBIS to improve communication that ends in acrimony
431130 - seems to support Drucker's point on 931130 that communication is a
431131 - complex process that is difficult to imporve, causing many people to
431132 - give up. ref SDS 5 3851  Eric reported on 010426 that Jeff Conklin
431133 - suggested that using technology to support IBIS is not effective.
431134 - ref SDS 18 RN4H
431136 -  ..
431137 - John asked me again this evening to look at something on the Internet
431138 - called MyLifeBits, which is a Microsoft initiative in San Francisco
431139 - managed by Gordon Bell, following up our discussion on 030130.
431140 - ref SDS 50 QP43
431142 -  ..
431143 - Explained there isn't enough time to look at more websites.  Asked
431144 - John to let me know what he feels is at the website that supports
431145 - objectives for SDS and Communication Metrics.
431147 -  ..
431148 - John indicated he does have enough time to review the website, and he
431149 - seemed adament about me investing time for reviewing the website in
431150 - order to understand his ideas on knowledge management and on applying
431151 - SDS using sensors and broadband technologies.
431152 -
431153 -     [On 030308 I reviewed MyLifeBits website. ref SDS 51 NO70
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4312 -