CONTACTS 
0201 - CogNexus Institute                                                                                                                                                 O-00000786 0101
020101 - Dr. Jeff Conklin                                                                                                                                                 O-00000786 0101

SUBJECTS
Com Manager Similar Facilitator Operates Software Works with Group Fa
Com Manager Role Facilitates Communication Add Value Guide Meetings D
Roles Existing Examples Perform Com Metrics
Facilitate Meetings Com Manager Comes Prepared and Briefs People So t
Skills Professional Role Use SDS Like Pilot Flies Airplane
IBIS Too Rigid for Technology to Implement, Eric Armstrong
Dialog Structured by IBIS to Aid Design Work IBIS Work Developed by H
Dialog Maps IBIS Used with Topic Maps Graphical Diagrams
Complex Communication Too Many Issues Subjects Loose Ends Difficult f
Dialog Maps Indexing Email for FAQ-style Organization Retrieval
IBIS Grahical Mapping Fails for Complex Communication Looks Like Spag
Dialog Maps Fail Too Rigid for Complex Communication Using IBIS
Conklin, Jeff Dialog Maps Graphical Diagrams of Complex Communication
IBIS Dialog Maps Graphical Diagrams of Complex Communication Fails Wh
Dialog Maps Effective for Meetings Where People Can Watch Graphical M

1917 -
1917 -    ..
1918 - Summary/Objective
1919 -
191901 - Follow up ref SDS 8 0000, ref SDS 11 VH4G.
191902 -
191903 - On 030314 Jack Park suggested I review Eugene Kim's new website for
191904 - knowledge management, which is called "Blueoxen." ref SDS 14 5545
191906 -  ..
191907 - Review today showed a letter from Jeff Conklin submitted today and
191908 - commenting on the subject "conntecting the dots," ref DRT 1 0001,
191909 - which used IBIS methods for analysing the coming war with Iraq.
191911 -  ..
191912 - Jeff notes discussion broke down using dialgo mapping when complexity
191913 - overwhelmed span of attention, described by Jeff as "too many issues,
191914 - too many loose threads." ref DRT 1 0O4S  Jack noted on 030314 that
191915 - discussion became difficult. ref SDS 14 V38N
191916 -
191917 -        [On 060129 Jack discusses IBIS for collaboration to augment
191918 -        intelligence. ref SDS 16 UE7N
191920 -         ..
191921 -        [On 060211 Jack announces SRI releasing Open Iris which has a
191922 -        lot of support for IBIS to facilitate collaboration that is not
191923 -        mentioned in product literature. ref SDS 17 ZS4M
191925 -      ..
191926 -     Complexity of too many issues and too many loose threads cause
191927 -     people to have problems undertstanding communication.  Reuters
191928 -     reported on 001207 that too many people having too many problems
191929 -     causes productivity, earnings and stock prices to fall.
191930 -     ref SDS 6 V54M
191932 -      ..
191933 -     Jeff's analysis aligns with work on 000218 citing communication
191934 -     using IBIS, or any method, suffers under the weight of complexity,
191935 -     ref SDS 5 0785, citing Drucker reviewed on 931130 making a similar
191936 -     point. ref SDS 2 3851  George Miller's research reviewed on 990303
191937 -     most people can only remember about seven subjects, and then begin
191938 -     to lose track, get frustrated, angry and make mistakes.
191939 -     ref SDS 4 HE4N
191941 -  ..
191942 - Better shared understanding is a good goal for better communication,
191943 - Jeff proposes, ref DRT 1 6099, which aligns with objectives supported
191944 - by SDS, as explained in POIMS. ref OF 1 1298
191946 -  ..
191947 - Jeff suggests two (2) mechanisms to help solve the problem of
191948 - complexity....
191949 -
191950 -      1.  Conducting the discussion in a graphical IBIS diagram tool
191951 -          that allows the whole group to see the whole diagram as it
191952 -          unfolds. ref DRT 1 NU5M
191953 -
191954 -             On 010914 Eric Armstrong submitted analysis on limitations
191955 -             of graphical mapping methods. ref SDS 7 UU8N
191956 -
191957 -                 [On 060211 Jack announces SRI releasing Open Iris
191958 -                 which has a lot of support for IBIS to facilitate
191959 -                 collaboration that is not mentioned in product
191960 -                 literature. ref SDS 17 ZS4M
191962 -           ..
191963 -      2.  Mechanisms for a moderator (i.e. facilitator) to review each
191964 -          new submission to the conversation, and either accept it,
191965 -          reject it, or negotiate changes to it with the submitter.
191966 -          ref DRT 1 NN5N
191967 -
191968 -              Jeff might further add that someone must invest time for
191969 -              "intelligence," studying complexity that unfolds and
191970 -              compounds to organize, analyse, align, summarize and get
191971 -              feedback that refines accuracy of understanding.
191972 -
191974 -  ..
191975 - Jeff says that
191976 -
191977 -       Dialog Mapping does these things for face-to-face groups, but
191978 -       the dynamics are so different with asynchronous discussions.
191979 -       There are many mysteries. ref DRT 1 0O6I
191981 -  ..
191982 - This supports Jeff's initial point that when dialog maps get complex,
191983 - communication fails. ref SDS 0 XU7L
191985 -  ..
191986 - Jeff continues....
191987 -
191988 -          I think it is misguided (and perhaps dangerous) to think that
191989 -          such complex issues are served by quantitative schemes, such
191990 -          as putting weights on arguments or voting.  They
191991 -          distract from careful argumentation with the siren call of
191992 -          resolution through arithmetic.  You can't really resolve
191993 -          a wicked issue that way, but you can weaken or distract from
191994 -          shared understanding and clear case making.  Just my gut
191995 -          feeling ... ref DRT 1 0P4U
191996 -
191997 -              [On 060211 Jack announces SRI releasing Open Iris which
191998 -              has a lot of support for IBIS to facilitate collaboration
191999 -              that is not mentioned in product literature. ref SDS 17
192000 -              ZS4M
192002 -  ..
192003 - Submitted ref DIT 1 0001 to Jeff saying...
192004 -
192005 -     1.  Responding to your letter today on IBIS and dialog mapping,
192006 -         ref DRT 1 0001, John Deneen and Jack Park both mentioned
192007 -         recently in a telephone call that the group collaborating on
192008 -         Eugene Kim's Blueoxen website made good progress using IBIS,
192009 -         and then ran aground for reasons of personality. ref SDS 14
192010 -         V34Q
192011 -
192012 -               [On 050523 another letter to Jeff requested feedback on
192013 -               cognitive overhead in NWO. ref SDS 15 TR5M
192014 -
192016 -          ..
192017 -     2.  Today, I took time to investigate and noticed the subject on
192018 -         these discussions was "Connecting the dots..." which sounds in
192019 -         cognitive science and communication practices.  Looking at
192020 -         some of the discussion indicated it related to the conflict
192021 -         with Iraq, which is important, but off the path from the goal
192022 -         to develop tools that help people "Connect the dots...." for
192023 -         better understanding and follow up.  Of course practical
192024 -         experience can yield ideas that aid development. ref DIT 1
192025 -         K75O
192027 -          ..
192028 -     3.  In any case I jumped ahead and found your letter today,
192029 -         ref SDS 0 IK5N, and just want to second two (2) of your
192030 -         points. ref DIT 1 K768
192031 -
192032 -
192033 -
1921 -

SUBJECTS
Com Manager New Professional Work Role Required by New Realities of N

2003 -
200401 -          ..
200402 -         New Work Role for New Way of Working in New World Order
200403 -
200404 -     4.  Your call for a work role to make communication effective is
200405 -         essential for converting ordinary discourse in correspondence,
200406 -         reports, books, calls, meetings etc., into coherent analysis
200407 -         that advances the subject at hand. ref SDS 0 NN5N  POIMS
200408 -         describes this as a process of adding "intelligence" to
200409 -         information, ref OF 2 6R4N  We need not quibble over a name,
200410 -         so long as there is a work role to complement the accountant,
200411 -         ref OF 5 JP4J, who aligns daily finances with budgets, by also
200412 -         aligning daily communication with objectives, requirements and
200413 -         commitments. ref DIT 1 6E7K
200414 -
200415 -
200416 -
2005 -

SUBJECTS
Communication Metrics Counts What Counts Most Accuracy Not Resolved b
Cultural Drift from Accuracy Misguided

2204 -
220501 -          ..
220502 -         Communication Metrics Counts What Counts Most
220503 -         Cultural Drift Needs Alignment Adjusting Course to Accuracy
220504 -
220505 -     5.  Second, your point #4 saying in part "it is misguided (and
220506 -         perhaps dangerous) to think that such complex issues are
220507 -         served by quantitative schemes, such as putting weights on
220508 -         arguments or voting." ref SDS 0 6S7M  Last August there was
220509 -         further retreat from accurate communication, ref DIT 1 KT8K,
220510 -         arguing that people have "voted" against linking for alignment
220511 -         to verify information and expand span of attention.
220512 -         ref SDS 9 UV6G  Accuracy of "Informal" communication in email,
220513 -         meetings, etc., was dismissed as unimportant. ref SDS 10 V66I
220515 -          ..
220516 -     6.  I fear massive cultural drift is turning the bedrock of
220517 -         civilization into mere shifting sand, ref DIT 1 554N, as
220518 -         reviewed on 020927. ref SDS 12 W682  Evidence is so deep and
220519 -         pervasive that people overlook, ignore and deny reality that
220520 -         has become part of the landscape, until tragedy explodes
220521 -         before our eyes with loss of the Columbia Space Shuttle and
220522 -         her crew, reported on 030304. ref SDS 13 KV6K
220524 -          ..
220525 -     7.  More to your point about the danger of applying conventional
220526 -         metrics to communication, ref DIT 1 665K, this has been a
220527 -         continuing battle ground, as related on 950204. ref SDS 3 SR9M
220529 -          ..
220530 -     8.  So, thanks again for presenting important points with clarity
220531 -         and purpose that foster advance to a culture of knowledge.
220532 -         ref DIT 1 NU6I
220533 -
220534 -
220535 -
220536 -
220537 -
220538 -
220539 -
220540 -
220541 -
220542 -
220543 -
220544 -
220545 -
220546 -
220547 -
220548 -
220549 -
2206 -