THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: March 1, 2002 02:22 PM Friday;
Mike Poremba called about SDS; wants to improve interface.
2...Mike's Background May be Suited to Support SDS and Com Metrics
3...Outline KM Development to Support Mike's Personal Work Practice
4...Common Objectives Present Opportunity for Collaboration
5...Organizational Memory Unique SDS Capability Applied by Weblogs
6...SDS Enables Organizational Memory Using Intelligence with Weblogs
7...Weblogs Enabling Force Transformation to SDS Support for Intelligence
8...Weblogs Intellectual Bridge to Understand Things SDS Does
9...Klogging Blogging Show Weblogs Gaining Ground in Workplace
......Knowledge Stronger Cognitive Resource than Information
10...Weblogs Enabling Force for Transformation to SDS Culture of Knowledge
11...Intelligence Threatening, Overwhelming, Enables Good Management
12...Judicious Review Reduces Burden By Opening Links Relevant to Context
...........communication into the biggest cause of mistakes
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0201 - Poremba Consulting O-00000797 0101
020101 - Mr. Michael Poremba; 415 819 9660 O-00000797 0101
POIMS Implement Technology Improve Management
POIMS Effective Message Nord, Jerry, CSG Inquires about SDS Feels Com
SDS Unique KM Secret Industry Doesn't Know How to Design KM
SDS Development Interface Inquiry to Improve SDS
Poremba, Mike Interested in Working on SDS Interface Seems Familiar w
Poremba, Mike Wants to Talk about SDS Interface Development
Outline Program Mike Found SDS Looking for Help on Creating Outline P
Webmail Alignment Link Original Sources Aids Understanding Context, D
Webmail Anytime Anywhere Intelligence on Internet Provides Addressabi
Content Lacking on Internet
Webmail Enhances Collaboration Enterprise Adds Value to Internet by A
Blogging Klogging Uses Web for Collaboration Like Webmail
Poremba, Mike Expertise in Technology Philosophy Cognitive Science
Poremba, Michael Wants to Talk about Contributing to SDS and Com Metr
5816 - ..
5817 - Summary/Objective
581801 - Follow up ref SDS 36 0000, ref SDS 31 0000.
581803 - Mike's education, experience and interest in developing KM technology
581804 - (an outliner program) fit the profile for working on SDS. His letter
581805 - on Klogging and Blogging provides an explanation that distinguishes KM
581806 - from IT based on experience, which is a good start. He recognizes
581807 - that POIMS is a more robust effort to advance from information to a
581808 - culture of knowledge, and that SDS is a unique application for using
581809 - technology to improve management.
581811 - [On 020307 email to Mike confirming these understandings and
581812 - setting out action items. ref SDS 38 0001
581814 - ..
581815 - [On 020327 Michael sent a letter saying he is attending a KM
581816 - event and hopes to meet there, or talk later. ref SDS 41 0001
581820 - ..
5821 - Discussion
582201 - Mike's Background May be Suited to Support SDS and Com Metrics
582203 - Mike is about 32. Seems to be married and is currently working on
582204 - correcting environmental/toxic problems affecting his house.
582206 - Mike's education and interests are in computer science, philosophy,
582207 - and cognitive science.
582209 - This a good mix of educational training, per meeting with Terry
582210 - Winograd at Stanford on 011219. ref SDS 32 XV8M
582212 - [On 020321 Mark Clare has similar education that enables
582213 - understanding of KM as a "bright star." ref SDS 40 SY9K
582214 - ..
582215 - Earlier on 001210 discussed with Doug Engelbart need to
582216 - engage this range of discipline in order to advance KM.
582217 - ref SDS 30 0001
582219 - ..
582220 - Mike recently left a dot com company with 3 months severance.
582222 - ..
582223 - Since then he has been working on a software program to improve the
582224 - productivity of his personal work practice. Mike initially focused on
582225 - an outliner design.
582228 - ..
582229 - Outline KM Development to Support Mike's Personal Work Practice
582231 - Mike was doing research on the Internet for ideas on developing his
582232 - outline program. He found an SDS record where Eric Armstrong related
582233 - efforts to develop an outline program, perhaps 20 years ago, as
582234 - reported on 000510. ref SDS 12 4760
582236 - ..
582237 - Mike followed links in the record on 000510, and this seems to created
582238 - interest in the SDS design, as he related in his letter yesterday.
582239 - ref SDS 36 WR4H
582243 - ..
582244 - Common Objectives Present Opportunity for Collaboration
582246 - Mike's interest in working on SDS, expressed yesterday, ref SDS 36
582247 - FB3K, and in technology to improve productivity for his personal
582248 - practice presents an opportunity for engaging a software engineer in
582249 - SDS development to solve the problem Morris cited on 010924 that
582250 - software programmers don't know how to create technology that is
582251 - useful for management because they never use the software created for
582252 - this purpose, so there is no evolution. ref SDS 24 NK4J
582254 - ..
582255 - Gary has a similar interest in developing technology to
582256 - improve his work practice as a contract manager for the Aerospace company Space
582257 - Station software project, shown in the record on 011006. ref SDS 26
582258 - EL5F Gary also wants outline capability, as reported on 001222.
582259 - ref SDS 18 F36I
582261 - ..
582262 - Explained history of Morris supporting SDS development since about
582263 - 1983 when he was 30, by creating new commands when needed and a
582264 - compiler for his editor, Medit.
582266 - ..
582267 - Discussed Mike contacting Gary and Morris about contributing to SDS.
582269 - Mike at 32 is about a generation behind Gary, Morris and Rod. We
582270 - need to transfer SDS to the next generation somehow, so this may
582271 - present an opportunity, although without funding, it will be
582272 - difficult for Mike to justify contributing, as with Morris and
582273 - Gary.
582279 - ..
582280 - Mike will call next week to review these ideas further.
582282 - [On 020327 received letter from Mike with plans to follow up on
582283 - contacting Welch about SDS. ref SDS 41 0001
582285 - ..
582286 - Mike's first priority has to be getting a job to care for his family.
582288 - ..
582289 - I explained we do not have a paying job available at the moment, and
582290 - may not ever have one available for anyone.
582292 - ..
582293 - We do have a solution to a big problem cited by....
582295 - Too many people too many problems..... 001207, ref SDS 16 V54M
582296 - National security..................... 010911, ref SDS 22 UP5K
582297 - Eric Armstrong productivity paralyzed. 011003, ref SDS 25 EC5N
582298 - Gary improvement hopeless..... 011006, ref SDS 26 O99K
582299 - DOD Needs Proactive Management........ 020131, ref SDS 33 QF4H
582300 - Economy needs stronger accountability. 020204, ref SDS 34 0001
582302 - ...which nobody else has. SDS likely solves Mike's problem finding a
582303 - technology to improve his work, and presents a platform for future
582304 - development that is not available anywhere else. These conditions may
582305 - present synergy for collaboration.
582307 - ..
582308 - Mike can advance his interest in improving knowledge work by
582309 - working on the steps for follow up in the record on 011006,
582310 - ref SDS 26 KW6N, that responded to a inquiry from Gary about
582311 - supporting SDS and Com Metrics, similar to Mike's letter today.
582313 - ..
582314 - Jeff Conklin's upcoming workshop in June may be an opportunity where
582315 - Mike can exercise his interest in KM, SDS and POIMS without a direct
582316 - relationship with Welch.
582318 - ..
582319 - There are a number of issues raised by the proposed work shop that
582320 - Mike could present in an initial paper, as show in another record
582321 - today. ref SDS 37 0001
Poremba, Mike SDS Unique Capability for Investing Intellectual Capita
Unique Design SDS Objective of Communication Metrics
Standard Knowledge Management, SDS, 000907
Secret SDS Only KM Design Counterintuitive Difficult to Discover Arch
Weblogs Wiki Blogs Klogs Not Effective for Using Internet to Improve
Investing Intellectual Capital Unique SDS Different from Using Weblog
Poremba, Mike Weblogs Klogs Blogs Diary Journal Grows Demand Fosters
Weblogs Klogs Blogs Diary Journal Grows Demand Fosters Culture of Kno
SDS Better Functionality than Weblogs
Weblogs Enabling Force Transformation to SDS Support for Intelligenc
701401 - ..
701402 - Organizational Memory Unique SDS Capability Applied by Weblogs
701403 - SDS Enables Organizational Memory Using Intelligence with Weblogs
701404 - Weblogs Enabling Force Transformation to SDS Support for Intelligence
701406 - Mike feels the practice of investing intellectual capital, called out
701407 - in POIMS, ref OF 2 1101, is unique to SDS; he said nobody else using
701408 - weblogs, discussed below, ref SDS 0 GT4M, nor using any other methods
701409 - support organizational memory that is evident in SDS records on the
701410 - Internet.
701412 - ..
701413 - Weblogs provide an environment for transformation to a culture of
701414 - knowledge where SDS work product can be readily applied because work
701415 - is generally performed online with technology that supports HTML.
701416 - Anchors in SDS records make linking fast and easy to construct a web
701417 - of connected records that enabling working intelligently.
701419 - [On 020531 Mike comments further comparing weblogs with SDS based
701420 - on having seen an SDS demonstration. ref SDS 44 5M3G
701422 - ..
701423 - [On 021129 Gary submits article showing interest in
701424 - weblogs is growing. ref SDS 49 6N8O
701426 - ..
701427 - [On 021206 Mike confirms favorable opinion on SDS. ref SDS 50
701428 - TGTU
701430 - ..
701431 - [On 040802 Gary reports 3,000,000 people are using
701432 - weblogs. ref SDS 52 YX3L
701434 - ..
701435 - Mike's analysis today supports Morris Jones' findings that SDS is a
701436 - unique capability for using technology to support management,
701437 - explained on 010924. ref SDS 24 XT5F Earlier on 010425 he said SDS
701438 - using SDS is a utopia compared to other popular methods, because SDS
701439 - has everything in the right place at the right time. ref SDS 20 EP7F
701440 - More recently, Jeff Conklin, who is an expert on organizational memory
701441 - based on his article reviewed on 010420, ref SDS 19 474G, cited SDS on
701442 - 011105 as a tremendous advance. ref SDS 28 4S6H Eric Armstrong's
701443 - comments on 010916 that SDS has enables amazing memory, also, sustains
701444 - Mike's evaluation. ref SDS 23 PG6J
701446 - ..
701447 - Conditions that prevent people from capturing organizational memory
701448 - and adding intelligence to enable "good management," as explained in
701449 - POIMS, ref OF 2 3385, are set out in the record on 010924. ref SDS 24
701450 - XT5F
Weblogs Email on Internet Webmail Journaling Outlining Linking Collab
Internet Content Enabled by SDS for Delivering Intelligence Anytime A
Blogs Outlining and Journal Methods on Internet
Diary Journal Increases Understanding
Poremba, Mike Weblogs Klogs Blogs Diary Journal Becoming Accepted Cor
Weblogs Klogs Blogs Diary Journal Becoming Accepted Corporate Practic
Poremba, Mike Says People Care About Linking Outlining Making Lists J
Things SDS Does and the Problems SDS Solves Does Anybody Care About T
Enabling Forces New Market Business Potential
Demand SDS Work Intelligently Email Weblogs Grow Skills Familiarity W
Weblogs Blogs Klogs Free Causes Mistakes Grows Market for SDS by Incr
Collaboration Enterprise Knowledge Management Killer App
Diary Improves Understanding of Cause and Effect, SDS Enhances Contex
New Way Working Paperless Office PDF Not Effective for Knowledge Spac
New Way of Thinking Through Writing Planning Analyiss Intelligence Ad
951801 - ..
951802 - Weblogs Intellectual Bridge to Understand Things SDS Does
951803 - Klogging Blogging Show Weblogs Gaining Ground in Workplace
951805 - Yesterday, Mike submitted links to an outline program on Klogging and
951806 - Blogging. ref SDS 36 JT9K
951808 - Weblogs, Klogging and Blogging are a new way of working to prepare a
951809 - journal of daily accomplishments, analysis and plans published on the
951810 - Internet, and organized using list and outline formats that make
951811 - understanding fast and easy. People can link their diary to documents
951812 - and diaries prepared by others. Linking daily experience creates a
951813 - web of connections between people that strengthens communication.
951814 - Experience using weblogs forms a cultural foundation to build an
951815 - intellectual bridge that enables people to understand and use the
951816 - things SDS does that extend objectives and ability to reach objectives
951817 - for using weblogs, as Mike explains above. ref SDS 0 UU6L
951819 - [On 020822 Ray Ozzie uses weblogs to explain that weblogs and
951820 - Groove can make Lotus Notes and Microsoft Outlook productive.
951821 - ref SDS 47 UP8H
951823 - ..
951824 - Interest in weblogs shows interest in the things SDS does, which Gary
951825 - Johnson asked about a few weeks ago on 020217. ref SDS 35 425M
951827 - [On 030314 Jack Park reports big jump using weblogs. ref SDS 51
951828 - 5465
951830 - ..
951831 - On 991222 Doug Engelbart called for developing technology to enable a
951832 - new way of working that improves performance. ref SDS 7 3696 He
951833 - proposed in an article published in 1992 that people create technology
951834 - to link communications, ref SDS 7 1Z61, and later on 000405 suggested
951835 - addressability in email to make linking fast and easy. ref SDS 9 2484
951836 - Stephen Covey recommends using a diary to augment intelligence,
951837 - reported on 921205. ref SDS 2 2229 Outlining and lists are part of
951838 - using flexible structure that improves productivity, as explained in
951839 - POIMS. ref OF 2 M17I Making the Internet a medium for improving
951840 - management productivity was planned on 971021 by making the process
951841 - fast and easy for creating useful content with addressablity that
951842 - empowers everyboby to work intelligently. ref SDS 5 9999
951844 - [On 020310 Sparrow seems to be something similar to blogging and
951845 - klogging that lets people edit files over the Internet.
951846 - ref SDS 39 0001
951848 - ..
951849 - [On 020522 Brad DeLong at UCB working with weblogs indicates
951850 - widening support for the things SDS does. ref SDS 43 KL6L
951852 - ..
951853 - [On 021129 Gary submits article showing interest in
951854 - weblogs is growing. ref SDS 49 6N8O
951856 - ..
951857 - [On 030314 Jack Park reports big jump using weblogs. ref SDS 51
951858 - 5465
951860 - ..
951861 - Mike compares weblogs with SDS work product, see above, ref SDS 0
951862 - UU6L, and below, he discusses transformation from weblogs to SDS.
951863 - ref SDS 0 UUUP
951865 - [On 020531 Mike explains difference between objective of weblogs
951866 - and using SDS, based on observing demonstration of SDS.
951867 - ref SDS 44 5M3G
951869 - ..
951870 - [On 020911 Tom Munnecke expresses interest in weblogs.
951871 - ref SDS 48 XS44
951873 - ..
951874 - Klogging and Blogging fill the need for applying the power of the
951875 - Internet to accomplish useful tasks cited on....
951877 - Internet oversold................. 960304, ref SDS 3 2044
951878 - Paperless office only a dream..... 960626, ref SDS 4 3333
951880 - ..
951881 - These capabilities sound similar to weblogs called out for OHS/DKR to
951882 - try during a meeting at SRI on 000427. ref SDS 10 5985
951884 - On 000609 OHS/DKR team tried Wiki or Zwiki. ref SDS 13 0001
951886 - On 000614 report that Wiki/Zwiki was not effective for
951887 - improving productivity; it is tricky and hard work to play
951888 - "DKR." ref SDS 14 0895
951889 - ..
951890 - On 000615 social contract required to use good management
951891 - when applying Wiki/Zwiki. ref SDS 15 3751
951894 - ..
951895 - Knowledge Stronger Cognitive Resource than Information
951897 - After our call today, received ref DRT 1 0001 from Mike advising
951898 - that people are starting to blog at work. They find the narrative
951899 - format a good way to share knowledge by constructing stories to
951900 - comprehend the complexity of daily working information.
951902 - [On 020716 received inquiry from customer asking how SDS is
951903 - different from Blogs for journaling on the Internet to help a
951904 - small construction company. ref SDS 45 RV3O
951906 - ..
951907 - [On 030314 Jack Park reports big jump using weblogs.
951908 - ref SDS 51 5465
951910 - "Sharing knowledge" is a deeper proposition than people realize,
951911 - because it requires converting information into knowledge in
951912 - order to do any sharing.
951914 - ..
951915 - Sharing knowledge is a big step beyond sharing information, which
951916 - causes confusion and delay. Merely sharing information prevents
951917 - OHS/DKR and others from making progress beyond Klogging and
951918 - Blogging and email, as reported on 000503, ref SDS 11 5033, and
951919 - more recently reviewed on 011003. ref SDS 25 O76L
951921 - ..
951922 - "Narrative" is a good practice because it gets people into the
951923 - practice of writing out a "story," which reflects the way the
951924 - human mind "thinks," as reported on 900303. ref SDS 1 3016
951926 - ..
951927 - Mike's letter today has a link to a location that defines KM
951928 - as....
951930 - http://www.kmtool.net/vocabulary.htm
951932 - ...that says in part about mid-page....
951934 - "Information or data management with the additional
951935 - practice of capturing the tacit experience of the
951936 - individual to be shared, used and built upon by the
951937 - organization leading to increased productivity."
951939 - ..
951940 - This at least tries to distinguish IT from KM, and it focuses on
951941 - experience as a key factor, which is correct; but only scratches
951942 - the surface of what is needed to advance from information to a
951943 - culture of knowledge, as Mike notes in commenting on POIMS.
951944 - ref DRT 1 EM5K
1% Links Open for Current Circumstances On Another Occasion A Differ
Overwhelming Complexity Avoided People Get Used to Connected Environm
People Get Used to Complex Connections Augment Intelligence Don't Bog
Boggle Mind Prefer Avoid Responsibility Online Links SDS Command Cont
People Adjust Knowledge Connections Rather than Information
Links Psychological Barrier Refuse to Link Claim Too Difficult But Re
Poremba, Mike, People Object to Links Indicate Which to Open Judiciou
Engelbart, Doug Telecon Economy Downturn Good News People Desparate W
Poremba, Mike Communication Process Investing Intellectual Capital En
Enabling Forces Forming to Advance from IT to Culture of Knowledge
Economy Downturn Good News People Desparate Willing to Try New Soluti
Enabling Forces Forming to Advance from IT to Culture of Knowledge
AE1501 - ..
AE1502 - Weblogs Enabling Force for Transformation to SDS Culture of Knowledge
AE1503 - Intelligence Threatening, Overwhelming, Enables Good Management
AE1504 - Judicious Review Reduces Burden By Opening Links Relevant to Context
AE1506 - Weblogs described in Mike's letter per above, ref SDS 0 GT4M, and in
AE1507 - Mike's call today are an enabling force that provide a path guiding
AE1508 - people from IT toward a culture of knowledge by building experience
AE1509 - writing a journal. Mike feels that organizational memory enabled by
AE1510 - SDS supports several steps that are not available in weblogs to invest
AE1511 - intellectual capital for converting information in a journal into
AE1512 - useful intelligence, ref SDS 0 UU6L, as related on 001219. ref SDS 17
AE1513 - 4W4L
AE1515 - [On 020531 Mike comments further comparing weblogs with SDS based
AE1516 - on having seen an SDS demonstration. ref SDS 44 5M3G
AE1518 - ..
AE1519 - Enabling forces were discussed with Doug Engelbart on 011120.
AE1520 - ref SDS 29 H67I
AE1522 - ..
AE1523 - Mike noted that a connected record showing chronology of cause and
AE1524 - effect, and alignment with objectives, requirements and commitments
AE1525 - based on context initially seems threatening because people are not
AE1526 - used to seeing the links created by human intelligence. This reflects
AE1527 - understandable resistance to improvement cited previously on 011010.
AE1528 - ref SDS 27 KW6L
AE1530 - ..
AE1531 - Today, we discussed the process of "judicious review" that uses links
AE1532 - when needed, rather than opening everything at once, as explained on
AE1533 - 990419. ref SDS 6 0896 On 000208 analysis shows that people learn to
AE1534 - use connections in SDS records effectively after a little experience.
AE1535 - ref SDS 8 Q44N
AE1537 - [On 020730 Gary proposes system similar to Jack Park's
AE1538 - 3-layer architecture to shield people from all the links.
AE1539 - ref SDS 46 5K5O
AE1541 - ..
AE1542 - Mike seems to get the idea that links in SDS records are a resource
AE1543 - like connections in the human mind. Obviously the mind does not use
AE1544 - all of the links in memory at once. Such a cognitive strategy would
AE1545 - prevent taking action. The rule of binary forces allocates time for
AE1546 - thinking and time for doing, explained in POIMS. ref OF 2 2049 If the
AE1547 - mind opened every link, this would convert our biggest asset into the
AE1548 - biggest liability to survival, in the same way that information
AE1549 - technology (meetings, email, cell phones, palm pilot, Powerpoint,
AE1550 - etc.) overwhelms human cognition to convert....
AE1552 - ..
AE1553 - communication into the biggest cause of mistakes
AE1556 - ...when it should be the biggest source of productivity. see POIMS,
AE1557 - ref OF 2 V8P1
AE1559 - ..
AE1560 - Similarly, links in SDS records are opened when needed. Some days
AE1561 - circumstances require particular details on an issue, and on another
AE1562 - day, a different context will require opening other links, as
AE1563 - explained on 011010. ref SDS 27 8R7O If links are not created, then
AE1564 - this research cannot be performed. Mike indicated people have
AE1565 - difficulty applying judicious review in practice because SDS records
AE1566 - look overwhelming when they are encountered for the first time.
AE1568 - ..
AE1569 - Technology for augmenting intelligence cannot be expected to be easily
AE1570 - accepted the first time, since that would do no more than preserve the
AE1571 - status quo. For example, the alphabet looks overwhelming when
AE1572 - encountered for the first time, yet people work through initial
AE1573 - difficulty in order to become acclimated to a stronger work practice
AE1574 - called literacy, which makes people superhuman, reviewed on 010622.
AE1575 - ref SDS 21 N668 So too, an automobile, airplane, or a backhoe all
AE1576 - looks overwhelming when people encounter these wonders for the first
AE1577 - time, yet with training and experience, people become acclimated to
AE1578 - better tools, as explained on 000208. ref SDS 8 2726
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