CONTACTS 0201 - Science Applications 020101 - Mr. Tom Munnecke; Vice President 020103 - Executive Offices SUBJECTS GivingSpace Philanthropy Professional Interest GivingSpace Asilomar Conference on GivingSpace Philanthropy Professional Interest Agenda Received from Tom Munnecke for Event that Begins on 020914 Stanford Tom Munnecke Giving Presentation Following Week on Results o GivingSpace Business Plan Explained at Asilomar Conference Solve Worl Philanthropy Dot Com Humanitarian Uplift Generosity and Compassion Max 2808 - 2808 - .. 2809 - Summary/Objective 2810 - 281001 - Follow up ref SDS B3 0001, ref SDS A9 0000. 281002 - 281003 - The agenda for a conference at Asilomar next week, and discussion with 281004 - Tom, today, shows GivingSpace plans for open source software to issue 281005 - evaluations on the Internet that encourage better performance by 281006 - mainstream philanthropy. Heightened public accountability advances 281007 - goals for humanitarian uplift, generosity and compassion presented 281008 - during the conference last May. ref SDS 0 J85F Tom has not had time 281009 - for studying POIMS to learn how Knowledge Space aids GivingSpace by 281010 - transforming work practice from information to a culture of knowledge, 281011 - so that people are able to improve. ref SDS 0 5K9H Tom is discouraged 281012 - that cultural latency resists improvement, based on lessons learned 281013 - from experience in health care. ref SDS 0 KE5N At the GivingSpace 281014 - conference, Jack Park will present experience on open source efforts 281015 - for Doug Engelbart's OHS/DKR project, where progress is slow because 281016 - people do not have time to study and gain experience for learning how 281017 - to improve information technology. ref SDS 0 6Z7O Tom will present 281018 - lessons learned to overcome problems by investing time to study what 281019 - works. ref SDS 0 KN3J He is discouraged by lessons he learned in 281020 - health care showing resistance to improvement explain why people have 281021 - not grasped SDS to improve communication. ref SDS 0 PV7H Lessons from 281022 - the GivingSpace conference last May showed that people have difficulty 281023 - counting what counts the most. ref SDS 0 5X6H Tom's schedule on the 281024 - GivingSpace project does not have enough time to study a 3-layer 281025 - architecture enabling a new way of working intelligently so that 281026 - people in philanthropy, industry, government, health care, education 281027 - and other fields can improve by transformation from information to a 281028 - culture of knowledge. He feels increasing accountability will cause 281029 - people to improve the work without anyone studying how to increase the 281030 - ability to perform. ref SDS 0 5K9H 281031 - 281032 - 281033 - 281034 - 281035 - 281037 - .. 2811 - 2812 - Discussion 2813 - 281301 - Asilomar Conference Explores Web Infrastructure for Lessons Learned 281302 - Open Source Development Solves Problems on the Internet Infrastructure 281303 - 281304 - Follow up ref SDS A5 WF4I, ref SDS A3 4L5F. 281305 - 281306 - Tom has been busy preparing for the event at the Asilomar Conference 281307 - center in Monterey, CA next Monday and Tuesday to promote GivingSpace, 281308 - reported in his letter on 020726, ref SDS A3 4L5F 281310 - .. 281311 - Tom has fashioned a robust program for the Asilomar Conference to 281312 - continue work at the Santa Fe Institute last May, reported on 020726. 281313 - ref SDS A3 5F4G, as shown by the agenda which he submitted in a letter 281314 - on 020906, ref DRT 1 0001, responding to my request on 020820 for 281315 - comments on the 3-layer architecture, per above. ref SDS 0 0001 281317 - .. 281318 - Highlights of the agenda include... 281319 - 281320 - 1. Lessons learned from the web; how philosophies that drove the 281321 - evolution of development can advance GivingSpace. ref DRT 1 281322 - 0128 281323 - 281324 - Below, Tom plans to review lessons learned from the meeting 281325 - at the Santa Fe Institute, this past May. ref SDS 0 KN3J 281326 - USACE reports SDS strengthens "lessons learned" by making it 281327 - fast and easy to draw on relevant experience. ref SDS 0 K39J 281328 - Tom is discouraged lessons he learned from work in health 281329 - care shows only one person can benefit from a better system 281330 - for lessons learned. ref SDS 0 PV7H 281332 - .. 281333 - 2. Using the web for infrastructure and role model to maximize 281334 - humanitarian uplift, ref DRT 1 0139, for generosity and 281335 - compassion. ref DRT 1 0164 281336 - 281337 - In our discussion today, Tom seemed to relate a business 281338 - model where open source software is used on the Internet for 281339 - people to issue evaluations of mainstream philanthropy 281340 - organizations like the Red Cross and United Way. Tom feels 281341 - philanthropy has a lot of opportunity where his expertise in 281342 - system architecture can strengthen public accountability 281343 - that encourages better use of resources. This explanation 281344 - of "GivingSpace" suggests Tom's vision for transformational 281345 - spaces, which he related on 020726, ref SDS A3 SQ3N, entails 281346 - open source software applied on the Internet. 281348 - .. 281349 - Action items Tom listed following the conference at the 281350 - Santa Fe Institute last May, seem to list open source 281351 - software development for transformation, as reported on 281352 - 020726. ref SDS A3 FW8F 281354 - .. 281355 - 3. Concepts of Community structures provide the best platform for 281356 - societal problem solving and pursuit of aspirations. 281357 - ref DRT 1 018A 281358 - 281359 - Aspirations for societal problem solving line up pretty well 281360 - with Doug Engelbart's planning for open source development 281361 - of knowledge management (DKR) to solve world problems with 281362 - the Internet, reported on 000120. ref SDS 47 1215 Review on 281363 - 991222 showed Doug's vision is to raise community IQ on the 281364 - Internet. ref SDS 45 0150 281366 - .. 281367 - In our discussion today, Tom advised that there has not been 281368 - enough time to study concepts in the NWO for strengthening 281369 - communication with a system of "metrics" adding intelligence 281370 - to information for building community through enlightenment. 281371 - ref OF 3 O518 and ref OF 3 2H6N This lines up pretty well 281372 - with Doug Engelbart's experience when he did not have time 281373 - to study POIMS in order to learn how to accomplish his goals 281374 - for the OHS/DKR project, reported on 000103. ref SDS 46 8W9M 281376 - .. 281377 - On 890809 partnership between technology and leadership was 281378 - reviewed showing SDS improves communication. Listening to 281379 - understand and follow up that makes communication effective. 281380 - ref SDS 3 CJ9J Below, Tom explains there is not enough 281381 - bandwidth to study NWO and POIMS, where these concepts are 281382 - explained. ref OF 3 8218 281384 - .. 281385 - 4. Stanford Presentation on GivingSpace Results of Asilomar 281387 - .. 281388 - Tom advised during our call today that beginning on 020919 he 281389 - will give a monthly seminar at Stanford on GivingSpace and will 281390 - recap discussions at Asilomar, as further shown in the agenda. 281391 - ref DRT 1 PSRW 281393 - .. 281394 - This will be held at the... 281395 - 281396 - Digital Vision Program 281397 - conference room, 281398 - Cordura Hall, room 100, 281399 - 220 Panama Street, 281400 - Stanford, CA 94305. 281402 - .. 281403 - Please RSVP to Amy Sanger, (650) 724-4069 281404 - 281405 - firstname.lastname@example.org 281406 - 281407 - 281408 - 281409 - 281410 - 281411 - 281412 - 2815 - SUBJECTS Health Care Improvement Tom Giving Up Too Difficult to Improve Until H Improve Medical Management Difficult Computers Considered Helpful for Medical Management Improve Difficult Computers Considered Helpful for Failure Inevitable Causes Doctors to Give Up Worry Only about Money Communication Metrics Solution to Reduce High Cost of Medical Mistake Front-end Investment Using SDS Good Management Intelligence Pays for Experience Best Teacher New Way of Working Improve Existing Methods B Giving Up Too Difficult to Improve Until Healthcare System Collapses Giving Up Lessons Learned Health Care Cannot Be Improved Until System 6311 - 631201 - .. 631202 - Complete Collapse Health Care Only Path to Improve Case Management 631203 - Giving Up Health Care Too Difficult to Improve Until System Collapses 631204 - Health Care Too Difficult to Improve Until System Collapses Giving Up 631205 - 631206 - Follow up ref SDS A5 015H. 631207 - 631208 - We reviewed ideas to improve health care with Knowledge Space enabled 631209 - by SDS, which Tom asked about on 020726 to accomplish objectives he 631210 - has set out for transformational spaces. ref SDS A3 5E9K Today, Tom 631211 - seems discouraged that efforts to improve health care over the past 20 631212 - years, including development of an email system for the VA in the 631213 - 1980s (cited below, ref SDS 0 T217), indicate that only "complete 631214 - collapse" of the present system will enable better case management. 631215 - Success using "Knowledge Mangement" for one organizational element 631216 - could not be expanded for broader use, also, related below. 631217 - ref SDS 0 916H 631218 - 631219 - [On 060401 Tom seems to be working with John Maloney to advance 631220 - Knowledgement using an uplift academy for transformational 631221 - networks. ref SDS B8 9Q44 631223 - .. 631224 - Despair today reflects Tom's comments on 020729 that health care 631225 - professionals are more concerned about accountability than about 631226 - improving the quality of care. ref SDS A5 016K 631228 - .. 631229 - Giving up on health care reflects Dave Vannier's report on 950927 that 631230 - Intel gave up on using technology to improve management, ref SDS 18 631231 - 7732, and so to maintain sales, Intel designed technology to improve 631232 - games, reported on 970603. ref SDS 25 4486 As well, Eric Armstrong 631233 - gave up trying to understand the transformation from information to a 631234 - culture of knowledge, reported on 000503. ref SDS 53 5033 The entire 631235 - OHS/DKR team followed suit, giving up on understanding "knowledge," 631236 - reported on 000615. ref SDS 55 6271 Later Eric gave up on trying to 631237 - create KM, reported on 001122. ref SDS 64 0001 On 020504 evidence 631238 - shows that people have given up on using good management, by ignoring 631239 - laws, regulations and standards. ref SDS 91 NS6F More recently, on 631240 - 020820 Murray Altheim reports people are giving up on accuracy in 631241 - communication. ref SDS B1 V66I 631243 - .. 631244 - This disturbing trend, first reported on 931130 where Drucker comments 631245 - that people have given up on improving communication, ref SDS 10 3851, 631246 - is a slippery slope to giving up on civilization. Giving up on 631247 - improvement by giving in to fear of accountability because knowledge 631248 - brings responsibility was reviewed on 980405, ref SDS 30 5065, and is 631249 - embodied by the Legend of Prometheus, reviewed on 991108. ref SDS 43 631250 - 5368 At that time, social pressures to give up on literacy in the 631251 - work place were reviewed. ref SDS 43 HU5H 631253 - .. 631254 - The danger of giving up on literacy, accuracy and communication was 631255 - noted by Aristotle in 400 BC, and presents a knowledge management 631256 - dilemma, reviewed on 991108, ref SDS 43 XQ70, that is evident today 631257 - from decline in productivity and national security... 631259 - .. 631260 - Economy failing because 631261 - accountability failing.................. 020204, ref SDS 85 0001 631263 - .. 631264 - Management fails by gaming system 631265 - of accountability....................... 020204, ref SDS 84 P49F 631267 - .. 631268 - Productivity paralyzed by failure 631269 - convert information into useful 631270 - knowledge............................... 011003, ref SDS 78 EC5N 631271 - .. 631272 - People cannot find anything using 631273 - IT tools and method everybody 631274 - likes................................... 010916, ref SDS 77 KA6H 631276 - .. 631277 - National security failed by failing 631278 - to add alignment to communication....... 010911, ref SDS 75 YNGH 631280 - .. 631281 - Economy suffers too many people 631282 - having too many problems using IT....... 001207, ref SDS 67 V54M 631284 - .. 631285 - Connecting dots shows giving up 631286 - on improving IT paralyzes productivity 631287 - in hopeless quagmire using high 631288 - tech good for games..................... 001207, ref SDS 67 MZ7G 631290 - .. 631291 - Experience Best Teacher for New Way of Working 631292 - 631293 - The only remedy is to provide people an opportunity to experience 631294 - with minimal effort benefits of a new way of working by demonstrating 631295 - that adding intelligence to information creates knowledge using the 631296 - eight (8) steps shown in the record on 001219, ref SDS 68 4W4L, and 631297 - this brings positive accountability in the form of rewards and credit, 631298 - reviewed on 980405, ref SDS 30 2839, and moreover that working 631299 - intelligently is fast, easy and fun. Comments by Eric Armstrong on 631300 - 020530 suggest that continued exposure of links in email help people 631301 - realize that a new way of working is helpful and within reach, causing 631302 - people to reach out for capability, which formerly they shunned. 631303 - ref SDS 95 Y89F This does not happen overnight, but rather takes 631304 - courage, patience and persistence to withstand cultural resistance, 631305 - noted by Gary on 011210. ref SDS 81 R66K 631306 - 631307 - 631308 - 631309 - 631310 - 631311 - 6314 - SUBJECTS Asilomar Conference Presentation on Topic Maps and Doug Engelbart's I Story Narratology Jack Supports Role of KM as Managing Narrative Narratology Jack Supports Role of KM as Managing Stories Recognizes S Published Book XML Topic Maps: Creating and Using Topic Maps for the Keynote Speaker on Book XML Topic Maps: Creating and Using Topic Maps Lessons Learned from GivingSpace Event at Santa Fe Institute May 2002 Unique Com Metrics Advantages Usefulness Functionality Usability Rod Used SDS to Study GivingSpace Event at Santa Fe Institute Tom Can Prepare Record of GivingSpace Event at Asilomar on 020914, Tom Reques SDS Only Used by Rod Welch Tom Worried this is Similar to Medical Man Giving Up on Communication Improvement Cultural Resistance Communicat Weblogs Different from SDS Process for Creating Organizational Memory Topics Subjects Keywords Ontology Taxonomy Organize Record XML Topic Maps: Creating and Using Topic Maps for the Web Addison-We Keynote Speaker on Book XML Topic Maps: Creating and Using Topic Map A817 - A81801 - .. A81802 - Study What Works - Stories Store Knowledge of Lessons Learned A81803 - Lessons Learned Through Stories of History from Capturing Experience A81804 - Jack Park Presentation on Topic Maps, Engelbart's OHS/DKR A81805 - SDS Organizes Record into History of Case Studies for Lessons Learned A81806 - A81807 - Follow up ref SDS A3 E63H. A81808 - A81809 - The agenda for Asilomar includes a presentation by Jack Park on topic A81810 - maps. ref DRT 1 0243 Jack is developing open source technology that A81811 - can advance Tom's plan to strengthen philanthropy, compassion and A81812 - generosity, per Tom's agenda for the conference. ref SDS 0 SG4G A81814 - .. A81815 - Tom plans to include in his opening remarks on "lessons learned," A81816 - shown in the agenda, per above, ref SDS 0 SG4G, review of the meeting A81817 - last May at the Santa Fe Institute. One of the ideas presented by A81818 - Paul Chaffee that fits the model of "lessons learned" is to "study A81819 - what works," as shown in the record on 020726. ref SDS A3 E63H A81820 - A81821 - [...below USACE reports SDS strengthens "lessons learned" by A81822 - making it fast and easy to create and draw on relevant A81823 - experience. ref SDS 0 K39J Tom is discouraged by lessons he A81824 - learned from work in health care that indicate only one person A81825 - can benefit from improving lessons learned. ref SDS 0 PV7H A81827 - .. A81828 - Tom's leadership on lessons learned from experience on prior work A81829 - demonstrates a broader vision that helps overcome strong social A81830 - pressures to ignore history as "water under the bridge," reported for A81831 - example on... A81832 - A81833 - 1. History is nit picking the past........ 881007, ref SDS 1 M36H A81834 - 2. Executives like flexibility to be A81835 - creative about the past................ 950517, ref SDS 16 8599 A81836 - 3. Accountability shown by historical A81837 - record is feared....................... 980405, ref SDS 30 5065 A81838 - 4. Out out damn spot executives destroy A81839 - record of lessons learned.............. 991021, ref SDS 42 5304 A81841 - .. A81842 - When people are busy, it seems faster and easier to rely on impulse by A81843 - reacting to information in the moment rather than invest time to study A81844 - what works from lessons learned, as Tom plans to present at Asilomar A81845 - next week. A81847 - .. A81848 - Tom mentioned plans to use story telling because this method improves A81849 - productivity by improving human memory of lessons learned. Jack Park A81850 - supports this method for augmenting intelligence, explained recently A81851 - on 020613. ref SDS 98 0001 "Stories" are an important part of A81852 - analysis, explained in POIMS. ref OF 1 2300 Peter Drucker supports A81853 - Tom's idea for strengthening story telling, noting that analysis is a A81854 - powerful dimension of effective management, reviewed on 931130. A81855 - ref SDS 10 7911 A81857 - .. A81858 - [...below USACE reports SDS strengthens "lessons learned" by A81859 - making it fast and easy to create and draw on relevant A81860 - experience. ref SDS 0 K39J Tom is discouraged by lessons he A81861 - learned from work in health care that indicate only one person A81862 - can benefit from improving lessons learned. ref SDS 0 PV7H A81864 - .. A81865 - Tom's discussion today confirms planning during the conference at the A81866 - Santa Fe Institute last May, to improve ability to create and manage A81867 - stories, as a means for philanthropy to launch self-help, reported on A81868 - 020726. ref SDS A3 LY9N A81870 - .. A81871 - Jack Park's book... A81872 - A81873 - A81874 - XML Topic Maps: Creating and Using Topic Maps for the Web. A81875 - Addison-Wesley, ISBN 0-201-74960-2. A81876 - A81877 - ...and keynote presentation to a professional group this past July on A81878 - topic maps, offers a path for adding value to stories by adding A81879 - organization, which is an important part of adding intelligence that A81880 - converts daily information into knowledge, as explained in POIMS. A81881 - ref OF 1 0367 A81882 - A81883 - [On 060907 attribution commend Jack's work and commitment to A81884 - advance knowledge management using topic maps. ref SDS B9 IH6O A81886 - .. A81887 - Jack's research on topic maps for Doug Engelbart's open source project A81888 - to build an OHS/DKR software program on the Internet, similar to Tom's A81889 - planning for GivingSpace, yielded valuable lessons learned about A81890 - ontology when he reported that organizing information is a Pandora's A81891 - box of complexity, on 000221. ref SDS 49 L58O On 000623 Jack proposed A81892 - creating a software "engine" to automatically organize everything so A81893 - it takes less time and diligence. ref SDS 56 2915 Later on 010916 A81894 - dialog maps were tried to accomplish goals for topic maps shown by A81895 - research over many years, ref SDS 77 CQ9G, and culminating in Jack's A81896 - new book. A81898 - .. A81899 - On 010916 contributors on the OHS/DKR project found that SDS solves A81900 - the problem of organizing an effective record by enabling amazing A81901 - memory, ref SDS 76 0001, however, previously on 001126 when progress A81902 - on the ontology engine was slow, Eugene Kim, who is attending Tom's A81903 - conference at Asilomar, ref DRT 1 0T21, recommended that everybody use A81904 - more diligence rather than use SDS. ref SDS 65 QW8I A81906 - .. A81907 - Jeremy Campbell's book "The Improbable Machine" supports Tom's idea to A81908 - help people use stories because the human brain stores and conveys A81909 - knowledge through stories, see review on 900303. ref SDS 4 3016 Tom A81910 - is familiar with Joseph Campbell's work. We talked briefly today A81911 - about Joe's explanation of religion as a system for traceability to A81912 - original sources to improve human memory of important stories that A81913 - convey lessons learned, reviewed on 940320. ref SDS 11 0001 Adding an A81914 - audit trail to manage stories is another important part of augmenting A81915 - intelligence, as explained in POIMS, ref OF 1 0367 A81917 - .. A81918 - Lessons learned from years of research shows that a breakthrough, like A81919 - SDS, is needed for improving knowledge management using open source A81920 - technology for philanthropy, or anything else. Without a breakthrough, A81921 - progress is slow, hard work, as Tom has discovered in the case of A81922 - health care, discussed above. ref SDS 0 KE5N A81923 - A81924 - KM is hard work...................... 000307, ref SDS 50 5182 A81925 - KM projects all failed............... 000324, ref SDS 51 4877 A81926 - CRIT open source project failed...... 000420, ref SDS 52 4911 A81927 - Open source poor productivity........ 001101, ref SDS 62 MX6H A81928 - IT paralyzes productivity............ 011003, ref SDS 78 EC5N A81929 - Everybody gives up................... 011003, ref SDS 78 SP6G A81931 - .. A81932 - Without a breakthrough technology to improve memory, trying to improve A81933 - information technology (IT) with hard work and diligence alone simply A81934 - discourages people, causing cultural drift away from goals, reported A81935 - on 020820. ref SDS B0 6P7O Understanding breakthrough technologies A81936 - like SDS requires study, noted by Grove at Intel, reported on 980307. A81937 - ref SDS 29 3620 A81939 - .. A81940 - [...below USACE reports SDS strengthens "lessons learned" by A81941 - making it fast and easy to create and draw on relevant A81942 - experience. ref SDS 0 K39J Tom is discouraged by lessons he A81943 - learned from work in health care that indicate only one person A81944 - can benefit from improving lessons learned. ref SDS 0 PV7H A81946 - .. A81947 - For example, Jack Park reported on 000504 that nobody has time to A81948 - study concepts in POIMS and NWO, as Tom indicates again today, per A81949 - below, ref SDS 0 XS4U, but noted further that progress on improving A81950 - knowledge work (e.g., meetings, calls, email, analysis, planning, A81951 - decisions, scholarship) can be aided by studying these concepts A81952 - because the SDS record on the Internet shows that SDS is a method that A81953 - works. ref SDS 54 6082 A81955 - .. A81956 - Tom recalled the GivingSpace conference at the Santa Fe Institute this A81957 - past May recommended studying what works, reported on 020726. A81958 - ref SDS A3 E63H At that time, Tom found that SDS enables a system of A81959 - Knowledge Space that works well for finding information Tom needed. A81960 - ref SDS A3 U14K A81961 - A81962 - A81963 - A81964 - A81965 - A820 - SUBJECTS Research SDS Improve Alphabet Technology Literacy Culture of Knowledg Time Not Enough to Study SDS POIMS Com Metrics, Tom Munnecke, SAIC Busy Preparing for Asilomar Not Enough Time to Review POIMS and 3-lay Weblogs Enabling Force Grow Skills Familiarity Writing Linking Increa 3-layer Architecture Transitions from IT to Culture of Knowledge Usin History is Not Water Under the Bridge but Yields Critical Lessons Lea Munnecke, Tom Discouraged Only 1 User SDS Shows Others Cannot Use SDS Health Care Different from SDS Tom Learned Wrong Lesson from Bad Expe BI10 - BI1101 - .. BI1102 - Transformation Requires Time to Study Opportunities for Improvement BI1103 - 3-layer Architecture Needs Study to Advance Culture of Knowledge BI1104 - BI1105 - Follow up ref SDS B2 XK9H. BI1106 - BI1107 - We reviewed the letter to on 020820, ref DIP 4 0001, transmitting a BI1108 - copy of a letter explaining and illustrating a 3-layer architecture BI1109 - for advancing from information to a culture of knowledge, ref DIP 5 BI1110 - 0001, and which was submitted to Eric Armstrong and the OHS/DKR group, BI1111 - also on 020820. ref SDS B2 XK9H BI1113 - .. BI1114 - Tom said today that he has not had time to review ideas for a 3-layer BI1115 - architecture to help people overcome fear of investing time to learn BI1116 - Knowledge Management in order to save time and money, as requested in BI1117 - the letter, ref DIP 4 0001, to Tom on 020820. ref SDS B3 0001 BI1119 - .. BI1120 - Tom said there has not been enough time to study POIMS in order to BI1121 - fashion ideas for a thesis to research the theory of knowledge BI1122 - explained in POIMS to explain the practice of Communication Metrics BI1123 - enabled by the SDS program, also, requested in the letter, ref DIP 4 BI1124 - VM6G, to Tom on 020820. ref SDS B3 FR6I BI1125 - BI1126 - [...below, Tom explains priority for investing time to improve BI1127 - philanthropy does not leave time for studying what works to save BI1128 - time and money, so that there is more to invest in philanthropy. BI1129 - ref SDS 0 XS4U BI1131 - .. BI1132 - [...below, Tom saves time by asking Rod to invest time creating BI1133 - organizational memory for Asilomar Conference. ref SDS 0 Q74J BI1135 - .. BI1136 - Tom advised that SAIC has about 10,000 research projects. To initiate BI1137 - a new project someone comes to SAIC with funding and an issue to BI1138 - research. He feels that since SDS presents a new way of working, BI1139 - nobody knows enough about it to justify funding research to find out. BI1141 - .. BI1142 - This process aligns with Morris' explanation on 020730 of how IBM BI1143 - sells technology and services for solving customer problems. BI1144 - ref SDS A7 H69Y BI1146 - .. BI1147 - Tom gave an example, saying that he would be uncomfortable presenting BI1148 - SDS as "the solution," to the people attending Asilomar, because there BI1149 - is only one user, per his analysis below. ref SDS 0 T217 BI1151 - .. BI1152 - We reviewed the idea of presenting SDS as a solution to study, because BI1153 - there is a record showing it works, and the record shows that other KM BI1154 - methods do not work, reported on 020608. ref SDS 97 QV5G BI1155 - BI1157 - .. BI1158 - Tom feels weblogs are a step toward SDS, and is encouraged this method BI1159 - has gained a following on the Internet. BI1161 - .. BI1162 - Weblogs may be a step toward the 2nd-layer of a 3-layer architecture, BI1163 - however, this requires study. For example, recently Mike Poremba BI1164 - commented on the correlation between weblogs and SDS.... BI1165 - BI1166 - Weblogs path to SDS.................. 020301, ref SDS 88 GT4M BI1167 - SDS usability unique for BI1168 - enabling organizational memory....... 020531, ref SDS 96 5M3G BI1169 - BI1171 - .. BI1172 - SDS Support's Tom's Interest in Lessons Learned Reported by USACE BI1173 - BI1174 - In our discussion today, we reviewed the correlation between Tom's BI1175 - interest in "lessons learned," which he plans to present at the BI1176 - Asilomar Conference next week, and findings from the US Army Corps of BI1177 - Engineers that SDS strengthens "lessons learned" by making it fast and BI1178 - easy to capture an accurate history arranged chronologically into a BI1179 - case study showing cause and effect based on context, which helps BI1180 - people recognize and understand lessons from experience, which are not BI1181 - evident when everybody is too busy. ref DRP 3 3156 Examples of case BI1182 - studies that flow automatically from SDS records are shown at... BI1184 - .. BI1185 - Experts fail to use KM.................... 020812, ref SDS A8 659F BI1186 - KM failed past 10 years................... 020608, ref SDS 97 QV5G BI1187 - Open source failed OHS/DKR................ 011003, ref SDS 78 QX8Q BI1188 - DNRC lost $M on Broadwater Dam............ 990316, ref SDS 33 0001 BI1189 - USACE saved $200K with SDS................ 981027, ref SDS 31 7315 BI1190 - USACE overpaid $20M without SDS........... 981027. ref SDS 31 3360 BI1191 - BI1192 - BI1193 - BI1194 - BI12 - SUBJECTS SDS 1 User Improve Lessons Learned by Creating Organized Experience F Learn Flexible Structure Difficult Complex Powerful Frustrating Experience Changes Attitudes 1 Minute Learn Explicit Links New Way Wo Learn New Way Working Frustrating Connections Augment Intelligence Do SDS 1 User Improve Lessons Learned by Creating Organized Experience F 1 User So Not Completely Sure Reduces Opportunity to Discover Improve Munnecek, Tom SAIC Only 1 User of SDS Indicates Knowledge Mangement B 1 User of SDS Indicates Knowledge Mangement Beyond Reach to Make Univ Beyond Reach Sour Grapes Deny Organizational Memory Useful Overkill B BT11 - BT1201 - .. BT1202 - Giving Up Discouraged Transformation Improvement Slow BT1203 - One User Slow Transformation Discouraging Needs Study BT1204 - Study SDS Enables Learning Lessons Everybody Needs to Find Information BT1205 - Slow Transition to KM Discourages Study When There is Only One User BT1206 - BT1207 - During the call today, Tom was discouraged that USACE is not using BT1208 - SDS. Tom indicated lessons he learned working in the health care BT1209 - industry suggest that using SDS to augment intelligence with better BT1210 - personal and organizational memory, demonstrated finding information BT1211 - Tom requested on 020726, ref SDS A3 SQ3N, can only be used by one BT1212 - person. Therefore, he concludes that SDS does not provide a viable BT1213 - path for transformation, because one person alone using SDS cannot BT1214 - help everybody. Tom emphasized the importance of getting more users BT1215 - to demonstrate potential to leverage improvement. BT1216 - BT1218 - .. BT1219 - VA Email System Developed by Tom in 1980s Could Not be Expanded BT1220 - BT1221 - Tom related experience with doctors and health care professionals BT1222 - making progress to improve medical management by using specialized BT1223 - technology for saving time and money. In the 1980s he was successful BT1224 - developing an email system for the Veterans Administration (VA). BT1225 - BT1226 - [On 060221 VA GI Clinic manager reports email system does not work BT1227 - very well. ref SDS B7 IK4N BT1229 - .. BT1230 - Later, Tom tried to expand the initial system for creating information BT1231 - with email to more robust technology support for case management. Tom BT1232 - recalled today having developed a viable technology "Knowledge BT1233 - Management" for one group of health care professionals at the VA. He BT1234 - did not explain details, nor submit examples of work product to BT1235 - demonstrate viability of a "knowledge management" system. Tom was BT1236 - very disappointed recalling today that transferring technology he BT1237 - developed beyond email from one VA organization to others was not BT1238 - successful. This experience indicated to Tom that improving case BT1239 - management for health care can only occur after the health care system BT1240 - collapses, noted earlier in the discussion, per above. ref SDS 0 KE5N BT1242 - .. BT1243 - Tom worries that this "lesson learned" from failed experience at the BT1244 - VA trying to transfer systems for improving health care, may indicate BT1245 - SDS is only suited for a unique working style, based on the fact that BT1246 - only Rod is using SDS, and other organizations, like DNRC, PG&E and BT1247 - USACE have abandoned using SDS for a new way of working. BT1249 - .. BT1250 - We did not discuss today that "work-style" evolves from education, BT1251 - support, and experience. Until the 1850s when universal education was BT1252 - mandated by government, very few included literacy in their daily BT1253 - "work-style." Previously, people believed their wasn't enough time to BT1254 - write things down, because people were too busy chopping wood, BT1255 - fetching water, planting and harvesting crops, etc. Changing BT1256 - attitudes requires evidence showing that expanding the life-style of BT1257 - literacy saves lives, time, and money by adding "intelligence support" BT1258 - for chronology, context, and connections that convert information into BT1259 - the power of knowledge, explained in POIMS. ref OF 1 8555 BT1261 - .. BT1262 - Tom's analysis aligns with work on 890523 reviewing the challenge of BT1263 - learning to use a flexible structure, ref SDS 2 P13O which enables BT1264 - people to quickly capture and organize a greater share of daily BT1265 - working information. Flexibility to leverage cognition is more BT1266 - fragile, ref SDS 2 YN8J, than traditional rigid systems with fixed BT1267 - fields or boxes that ensure a consistant formality, called a "form." BT1268 - Like using the flexible structure of the alphabet, some people will BT1269 - develop great skill with the flexible structure of SDS, while others BT1270 - will have difficulty and become frustrated. Not everyone is cut out BT1271 - to be an author, with the patience to learn where to use a comma and BT1272 - when to use a semicolon, much less avoid a dangling participle. So, BT1273 - too, some people will easily learn to apply the flexible structure of BT1274 - SDS, while others will be more comfortable using traditional forms BT1275 - that force conformity, but are less susceptible to mistakes. BT1276 - BT1277 - [On 020920 Jack Park frustrated that people cannot do Knowledge BT1278 - Management using other tools; feels SDS is a false promise BT1279 - because only Rod is using SDS. ref SDS B4 OP9J BT1281 - .. BT1282 - [On 030419 Gary's work with SDS may be this kind of an BT1283 - issue. ref SDS B6 WE53 BT1285 - .. BT1286 - Tom recalled Buckminster Fuller reporting experience showing that BT1287 - about 50 years is needed to transform an established culture to a new BT1288 - way of working, reviewed previously by Gary on 011210. BT1289 - ref SDS 81 R66K SDS has only been in a form that is easy to use for a BT1290 - few years. The culture of information technology has existed for BT1291 - about 3,000 years. That is about 1,000 to 2,000 years longer than the BT1292 - culture of health care, so early issues accomplishing transformation, BT1293 - does not indicate that a new way of working in not effective, nor that BT1294 - established methods cannot be improved, merely that focus and BT1295 - persistence are needed, as reported by Secretary of Defense Donald BT1296 - Rumsfeld on 010131. ref SDS 83 6L5K BT1297 - BT1298 - [On 020924 Gary beginning to learn SDS. ref SDS B5 0001 BT1300 - .. BT1301 - We reviewed discussions with Pat Lincoln during the meeting on 020729, BT1302 - showing Tom's analysis is not supported by the record. ref SDS A6 VF7J BT1303 - Alphabet technology makes people superhuman by improving memory, as BT1304 - reported on 991108. ref SDS 43 5628 The process of human cognition is BT1305 - universal. There is no basis to believe that connections only help BT1306 - one person's memory, rather than everyone's memory, any more than to BT1307 - believe that a car can only carry one person to the store, but for BT1308 - others, walking is faster. A list of things to buy at the store helps BT1309 - one person, 10 people, a thousand. All are equally helped, assuming BT1310 - they can all read. More than 2,000 years ago, however, this fact was BT1311 - not obvious. Many centuries passed before ways and means evolved to BT1312 - transform this new way of working into an accepted way of working for BT1313 - everyone to improve human memory. BT1315 - .. BT1316 - An example, is Tom's request for information submitted in a letter on BT1317 - 020726. SDS found information Tom wanted in a few minutes, which Tom BT1318 - reported was helpful. ref SDS A3 U14K BT1320 - .. BT1321 - Another example is the record on 981027 reporting that investing BT1322 - about 10 minutes enabled finding information that saved the government BT1323 - "with certainty" about $200K. ref SDS 31 7315 BT1325 - .. BT1326 - On 010916 Eric Armstrong reported that SDS enables amazing memory for BT1327 - finding everything with mechanisms that obviously work, ref SDS 76 BT1328 - 0001, and reported that people cannot find anything using other BT1329 - methods. ref SDS 77 KA6H BT1330 - BT1331 - BT1332 - BT1333 - BT1334 - BT1335 - BT14 - SUBJECTS Munnecke, Tom Count What Counts Traditional Accounting Cost Control M Count What Counts Traditional Accounting Cost Control Management Metr Counting What Counts Big Idea of GivingSpace SDS Only Used by Rod Welch Tom Worried this is Similar to Medical Man Study Thesis for Research Investigate if Health Care Experience Appli Accounting Can What Counts be Counted Traditional Cost Control Manage Difficult to Calculate Cost Savings Good Management Communication Biggest Risk in Enterprise, Dilemma CZ10 - CZ1101 - .. CZ1102 - Count What Counts to Advance Civilization, Enterprise, Security CZ1103 - Communication Metrics Counts Most to Improve Productivity Earnings CZ1104 - CZ1105 - Follow up ref SDS A3 J484. CZ1106 - CZ1107 - Tom recalled another lesson learned from the GivingSpace conference at CZ1108 - the Santa Fe Institute in May. Heather Wood Ion explained the common CZ1109 - challenge that slows progress when people have difficulty counting CZ1110 - what counts the most. ref SDS A3 J484 Inability to count improvement, CZ1111 - causes people to deny that improvement is needed, and then give up. CZ1112 - That is why Drucker says people give up on improving communication CZ1113 - even though communication counts most in the advance of civilization. CZ1114 - The core factor that makes communication effective is accuracy, and CZ1115 - the scope of communication is so vast, as related by Steve Pinker at CZ1116 - MIT, reviewed on 990329, ref SDS 34 ZN6G, that it is difficult to CZ1117 - count the accuracy of communication and the consequent price people CZ1118 - pay for remembering only the gist of information, using conventional CZ1119 - mathematics and accounting methods, as explained in NWO. ref OF 3 S55G CZ1121 - .. CZ1122 - That is why I asked Tom on 020820, ref SDS B3 0001, to study ways and CZ1123 - means for a 3-layer architecture to deploy SDS for saving save time CZ1124 - and money without people having to spend more than 20 minutes learning CZ1125 - how to improve productivity, earnings and stock prices, as set out in CZ1126 - the record on 020820. ref SDS B2 0001 CZ1128 - .. CZ1129 - Tom presents an important thesis to study and investigate. Research CZ1130 - can assess opportunity for improving alphabet technology. How does CZ1131 - technology developed 2,000 years ago make people superhuman, as CZ1132 - Douglas Lenat explains, reviewed on 010622? ref SDS 72 N668 Today CZ1133 - with vastly greater resources and 2,000 years of experience can we CZ1134 - transform to a culture of knowledge by integrating time management CZ1135 - with information people create using the alphabet? see POIMS, CZ1137 - .. CZ1138 - Has SDS discovered the secret of making KM effective, reported by Jack CZ1139 - Park on 001130, ref SDS 66 H17O, and later by Morris Jones at Intel on CZ1140 - 010425. ref SDS 71 EP7F That is why I asked for Tom's comments on the CZ1141 - 3-layer architecture that enables people to benefit from working CZ1142 - intelligently without the burden for creating the intelligence. Tom's CZ1143 - expertise and experience with architecture should be helpful for CZ1144 - evaluating prospects of solving the problem he poses today, as related CZ1145 - on 020729. ref SDS A5 J23O CZ1147 - .. CZ1148 - Tom's thesis that SDS is like other programs can be tested by citing CZ1149 - other programs people are using to convert information into knowledge. CZ1150 - A lot of research indicates only SDS adds intelligence to information CZ1151 - for creating knowledge; all other efforts have failed, reported, for CZ1152 - example, on 020608. ref SDS 97 QV5G CZ1153 - CZ1154 - [On 020920 Dave Snowden advised that QuickTime and other KM CZ1155 - programs are used at IBM - do these programs convert information CZ1156 - into knowledge to lift the capacity to think, remember and CZ1157 - communicate? CZ1159 - .. CZ1160 - SDS has worked well for creating a professional record of professional CZ1161 - conferences like Tom will hold at Asilomar next week... CZ1162 - CZ1163 - PMI Conference at Asilomar............... 940612, ref SDS 13 0001 CZ1164 - PMI Conference at San Francisco.......... 970910, ref SDS 27 0001 CZ1165 - KM Conference at San Ramone.............. 991217, ref SDS 44 0001 CZ1166 - OHS/DKR Conferences for a year listed on. 001017, ref SDS 61 1575 CZ1168 - .. CZ1169 - This may justify study, research and investigation to determine how CZ1170 - people can use SDS to transform from information to a culture of CZ1171 - knowledge, as requested in the letter to Tom on 020820. ref SDS B3 CZ1172 - 0001 CZ1174 - .. CZ1175 - For example, on 020726 Tom requested that I study the record of the CZ1176 - meeting at the Santa Fe Institute prepared by Tony Hoeber. I did the CZ1177 - study and found important ideas that complement SDS capabilities, as CZ1178 - set out in POIMS. ref SDS A3 5F4G How can we certain that there are CZ1179 - not important ideas in POIMS without doing some study? CZ1181 - .. CZ1182 - Why not test the thesis that other tools can accomplish SDS work CZ1183 - product by asking someone else to produce the record of the Asilomar CZ1184 - Conference using Microsoft Word, or Microsoft Outlook, or something CZ1185 - else other than SDS. This is an opportunity to implement the idea for CZ1186 - using "stories" to grow useful knowledge by preparing the story of the CZ1187 - conference. How long and what expense is required to produce a useful CZ1188 - story? Then do it again, and again and again, everyday for months CZ1189 - and years? CZ1191 - .. CZ1192 - If nobody else can do this, then SDS should be studied for the reasons CZ1193 - presented during the conference at the Santa Fe Institute this past CZ1194 - May, as set out in the record on 020726? ref SDS A3 E63H CZ1195 - CZ1196 - CZ1197 - CZ1198 - CZ12 - SUBJECTS Asilomar Conference Tom Busy Preparing for Event This Weekend Not Eno Hoeber, Tony Not Attending Asilomar Event on 020914 to Prepare Record 52 Years Old Set Priorities for Study POIMS will be Reviewed When He SDS Com Metrics Study When He Gets Around to It Reciprocal Study to C Time Not Enough to Review POIMS and 3-layer Architecture for SDS Depl Munnecke, Tom Busy Preparing for Asilomar Not Enough Time to Review P Busy Preparing for Asilomar Not Enough Time to Review POIMS and 3-lay DA09 - DA1001 - .. DA1002 - Priority for Improvement Communication Biggest Risk Enterprise DA1003 - Communication Biggest Risk Enterprise Highest Priority for Improvement DA1004 - Failure to Study Dissipates Partnership of Leadership and Technology DA1005 - Study What Works Use What Counts Transforms to Culture of Knowledge DA1006 - DA1007 - Tom noticed that I have studied GivingSpace and HealthSpace per his DA1008 - request when he contacted me about the possible nexus of his ideas on DA1009 - transformational spaces, ref SDS A3 SQ3N, with concepts in POIMS on DA1010 - Knowledge Space and meaning space. and ref SDS A3 1M8H This study has DA1011 - taken perhaps 20 hours over several weeks. DA1013 - .. DA1014 - I asked Tom about his progress studying POIMS raised in my letter on DA1015 - 020820 asking for Tom's input? ref SDS B3 FR6I, DA1017 - .. DA1018 - Tom explained that at 52 he has to set priorities on investing time DA1019 - for reciprocal study. He plans to put this request on a list, but DA1020 - would not estimate when action might occur, in light of his heavy DA1021 - schedule. DA1023 - .. DA1024 - POIMS explains how SDS lifts the capacity to think, remember and DA1025 - communicate, which is the engine of civilization. With the right DA1026 - architecture, deployment can help a lot of people without significant DA1027 - disruption of existing skills. Since the economy and national DA1028 - security are currently high priorities, as reported on 010911, DA1029 - ref SDS 75 UP5K, because too many people are having too many problems DA1030 - using existing IT methods, reported on 001207, ref SDS 67 V54M, this DA1031 - provides priority for reciprocal effort to study what works for DA1032 - Knowledge Management, as seen by Tom's request to use SDS for the DA1033 - Asilomar Conference, per above, ref SDS 0 Q74J, and to study how SDS DA1034 - enables a system of Communication Metrics because communication counts DA1035 - most in transforming to a culture of knowledge. DA1036 - DA1037 - DA1038 - DA1039 - DA1040 - DA11 - SUBJECTS SDS Com Metrics Adequate to Prepare Record for Asilomar Conference Welch, Rod Attend and Prepare Record of GivingSpace Event at Asilomar Asilomar Tony Hoeber Not Attending to Prepare Record Tom Asks Rod Wel Hoeber, Tony Not Attending Asilimar Event for GivingSpace Because He Welch, Rod Asked to Attend Asilomar Event for GivingSpace Because Ton DF07 - DF0801 - .. DF0802 - SDS Can Support Asilomar Need Reciprocal Study for Transformation DF0803 - DF0804 - Tom advised that Tony Hoeber cannot attend the Asilomar Conference to DF0805 - prepare a record like he created for the event at the Santa Fe DF0806 - Institute last May, shown in the record on 020726, ref SDS A3 VR6N, DF0807 - because he has to make money working on his job. DF0809 - .. DF0810 - Tom asked if I can attend to prepare a record for Asilomar? A record DF0811 - of organizational memory works and counts a lot in building a DF0812 - community of practice that aids transformation; it is the first of DF0813 - eight (8) steps that strengthen management, reported on 001219. DF0814 - ref SDS 68 4W4L He feels SDS records he has seen on the Internet, per DF0815 - above, ref SDS 0 BT9O, show the quality of work he wants for DF0816 - GivingSpace. DF0818 - .. DF0819 - I cannot attend the conference next week. DF0821 - .. DF0822 - If a record is created like the one Tony prepared for the event at the DF0823 - Santa Fe Institute last May, ref OF 4 0001, then SDS could add DF0824 - intelligence that converts information in the record into useful DF0825 - knowledge, per planning for 3-layer architecture. That's why I asked DF0826 - for Tom's comments on this design, per above, ref SDS 0 0001, in light DF0827 - of his support for a process of "lessons learned," shown in the agenda DF0828 - for the Asilomar Conference. ref SDS 0 6Z7O DF0829 - DF0830 - DF0831 - DF0832 - DF0833 - DF0834 - DF0835 - DF0836 - DF0837 - DF0838 - DF0839 - DF0840 - DF0841 - DF0842 - DF0843 - DF09 -Distribution. . . . See "CONTACTS"