CONTACTS 
0201 - SRI International
020101 - Mr. Pat Lincoln; Director
020103 - Computer Science Laboratory

SUBJECTS
CITRIS Proposal to Brad DeLong at UC Berkeley on SDS and Com Metrics
Endorse SDS Pat Write Letter to Curt Carlson Recommending Research an
CITRIS Pat Spoke at a Professional Event on Experimenting to Develop
Endorse SDS Pilot Test Loan C13 for Pat to Experiment So He Can Make
SRI Meeting Pat Lincoln Endorse SDS for Research Review Opportunities

2207 -
2207 -    ..
2208 - Summary/Objective
2209 -
220901 - Follow up ref SDS H2 0000, ref SDS H0 0000.
220902 -
220903 - Pat submitted an endorsement of SDS saying SRI is looking for research
220904 - opportunities to advance knowledge management.  SDS-like capability
220905 - fits this objective.  Recent interest in gIBIS and Grove technologies
220906 - give people experience for understanding advantages of Communication
220907 - Metrics. ref SDS 0 4L4S  However, failure of popular solutions like
220908 - Microsoft, IBM, Oracle, Lotus Notes and so forth, poisons the well of
220909 - hope causing people to get discouraged and give up. ref SDS 0 NS6G
220910 - Publishing papers on SDS encourage people to study what works.
220911 - ref SDS 0 U44M  Pat feels that the Welch papers on the Internet can be
220912 - submitted to professional journals.  This method meets understandable
220913 - caution that the inventor is biased. ref SDS 0 MQ6J  Professional
220914 - research entails neutral observers publishing analysis of claims
220915 - measured against performance in relation to alternatives. ref SDS 0
220916 - KTXX  Pat asked why USACE discontinued using SDS?  Social dynamics
220917 - create fear of accountability from organizational memory that exceeds
220918 - fear of damage from mistakes caused by the absence of knowledge.  As a
220919 - result, critical research is need on helping people grasp that the
220920 - light of knowledge is more valuable than the darkness of ignorance.
220921 - ref SDS 0 VF7J  SRI is uniquely positioned to publish research showing
220922 - SDS offers unique support, and to analyse cultural, economic and
220923 - technical dynamics that cause others to fail. ref SDS 0 QW6F  Pat
220924 - related recent interest at SRI on research in health care that an
220925 - excellent chance to explain advantages of Communication Metrics.
220926 - ref SDS 0 U53V  SDS support for explicit links makes organizational
220927 - memory faster and easier for doctors and patients.  Pat expects people
220928 - can produce SDS work product to augment intelligence using other
220929 - technologies, like Microsoft Word, Outlook, Powerpoint, Lotus Notes,
220930 - etc.  Comparing time and cost to produce a record like this using
220931 - other methods against using SDS is a good research project.
220932 - ref SDS 0 JI7N  The meeting today yielded a number of theses that
220933 - present robust opportunities to research SDS for advancing knowledge
220934 - management. ref SDS 0 JH5K
220936 -        ..
220937 -       [On 020812 KM educator giving up on using KM. ref SDS H9 TV9K
220939 -        ..
220940 -       [On 020820 KM engineers giving up on investing 10 seconds for
220941 -       linking to verify accuracy and expand span of attention, because
220942 -       people have not "voted" fast enough for transformation.
220943 -       ref SDS I0 UV6G
220945 -        ..
220946 -       [On 020820 KM engineer giving up on accuracy for information
220947 -       communication in meetings and email. ref SDS I1 V66I
220949 -        ..
220950 -       [On 020823 KM professional giving up on analysis to understand
220951 -       the story of daily working information. ref SDS I2 R87J
220953 -        ..
220954 -       [On 020911 research executive and computer scientist giving up
220955 -       on improving health care until system collapses. ref SDS I3 KE5N
220957 -        ..
220958 -       [On 020912 discovered that people can learn to use explicit
220959 -       links for saving time and money in about 2 minutes, ref SDS I4
220960 -       4T6N; and, people recognize value of working intelligently.
220961 -       ref SDS I4 HH92
220963 -        ..
220964 -       [On 020920 KM executive giving up on using links to verify
220965 -       accuracy and expand span of attention. ref SDS I5 5Y8I
220967 -        ..
220968 -       [On 020920 opprobrium, robust resistance against leadership
220969 -       helping people discover a new way of working to meet new
220970 -       realities in a new world order of 21st century. ref SDS I6 0E62
220972 -        ..
220973 -       [On 020924 KM engineer and developer complains about persistence
220974 -       helping people cross over the rubicon from information to a
220975 -       culture of knowledge. ref SDS I7 RN6X, ref SDS I7 7D9L and
220976 -       ref SDS I7 T54L
220978 -        ..
220979 -       [On 020924 began project to teach Gary Communication
220980 -       Metrics using SDS. ref SDS I8 0001
220982 -        ..
220983 -       [On 021031 people giving up on organizing the record with "meta
220984 -       data" to save time finding information when needed to save time
220985 -       and money. ref SDS I9 M53H
220987 -        ..
220988 -       [On 021111 feedback from Gary led to SDS improvements.
220989 -       ref SDS J1 0001
220991 -        ..
220992 -       [On 021125 Gary learns to use SDS, proposes contributing
220993 -       to SDS development. ref SDS I8 PU4N
220995 -        ..
220996 -       [On 030125 Gary requests using SDS on Aerospace company project.
220997 -       ref SDS J2 0001
220999 -        ..
221000 -       [On 030313 agreed to terms for Gary contributing to SDS and
221001 -       using SDS on Aerospace company project. ref SDS J5 0001
221003 -        ..
221004 -       [On 020327 called Pat Lincoln; plan to submit approved
221005 -       endorsement and new draft that recognizes new information.
221006 -       ref SDS J6 0001
221008 -        ..
221009 -       [On 030417 submitted endorsements to Pat. ref SDS J7 0001
221010 -
221011 -
221012 -
221013 -
221014 -
221016 -  ..
2211 -
2212 -
2213 - Progress
2214 -
221401 - Endorsement Agreed Upon for SDS Need Edits for Publication HTML
221402 -
221403 - Pat received the letter submitted this morning on the agenda for our
221404 - meeting. ref SDS H7 015H
221406 -  ..
221407 - During the meeting today, Pat submitted a letter that endorses SDS
221408 - support for Knowledge Management, which sets out opportunities to
221409 - experiment using SDS, ref DRT 1 0001, and cultural resistance to
221410 - advance from information to a culture of knowledge. ref DRT 1 R56I
221411 -
221412 -          [On 030417 submitted draft of new endorsement that more
221413 -          broadly explains opportunities and challenges for knowledge
221414 -          management based on unique capabilities of SDS for enabling
221415 -          Communication Metrics. ref SDS J7 EQ6G
221417 -       ..
221418 -      The record on 941114 shows planning with IBM to support SDS led
221419 -      instead to falling back and relying on information technology by
221420 -      acquisition of Lotus Notes. ref SDS 15 5380
221422 -  ..
221423 - Pat's letter today aligns with his comments during the meeting at SRI
221424 - on 000725, ref SDS 90 0050, and later on 010122 during a meeting wtih
221425 - Pat and the CEO of SRI, Curt Carlson. ref SDS B0 GM5F
221427 -  ..
221428 - Pat requested a version with HTML inline links for publication on the
221429 - Internet.
221430 -
221431 -      Following the meeting, experience over the next six (6) months
221432 -      sharpened the challenge for transformation to a culture of
221433 -      knowledge, per above. ref SDS 0 9O5O  During this period SDS was
221434 -      improved to make performing Knowledge Mangaement faster and
221435 -      easier.  Market research demonstrated that (1) people can learn
221436 -      to use SDS work product for saving time and money in about two
221437 -      minutes, ref SDS 0 9P3K; that (2) people can learn to use SDS for
221438 -      performing Communication Metrics that enables a 3-layer
221439 -      architecture for Knowledge Management, ref SDS 0 9P6L; and that
221440 -      (3) cultural resistance to improvement paradoxically increases in
221441 -      proportion to growing need for improvement. ref SDS 0 ML36
221442 -
221443 -         [On 030327 called and discussed follow up planning with Pat
221444 -         Lincoln. ref SDS J6 0001
221446 -          ..
221447 -         [On 030417 submitted draft of new endorsement that more
221448 -         broadly explains opportunities and challenges for knowledge
221449 -         management based on unique capabilities of SDS for enabling
221450 -         Communication Metrics. ref SDS J7 EQ6G
221451 -
221453 -  ..
221454 - Knowledge Management Definition Key Issue for Endorsement
221455 -
221456 - A large infrastructure of publications, education, government and
221457 - private organizations along with regular professional events has
221458 - emerged over the past five (5) years that promote Knowledge
221459 - Management.
221461 -  ..
221462 - A threshold question is to define "Knowledge Management" relative to
221463 - other practices.
221465 -  ..
221466 - POIMS describes two branches that have emerged to define KM, both
221467 - centered on the notion of improving collaboration. ref OF 3 O87L
221468 -
221469 -     1.  Knowledge Management is viewed by many as practices of
221470 -         "leadership," "salesmanship" and dialog methods that follow
221471 -         the tradition of reliance on native intelligence for oratory
221472 -         skills, illustrated by the record on 010114 where a KM
221473 -         professional describes developing "fantastic social contacts,"
221474 -         ref SDS A9 EK3I, that yield sympathized knowledge. ref SDS A9
221475 -         V24S  This branch of KM roughly tracks formal efforts in
221476 -         executive training for dialog, powerpoint, wordprocessing, the
221477 -         20-80 method of summary, reengineering and TQM.  This branch
221478 -         views "collaboration" as a task of getting people to say
221479 -         "yes," by using convincing speech and looking good with
221480 -         pictures, as explained in POIMS, ref OF 3 X16L, and reported
221481 -         at Intel on 960103 as grounded in summary because executives
221482 -         do not have time to understand content, ref SDS 28 8409, which
221483 -         Henry Kissinder reports results in continual bumbling,
221484 -         reviewed on 940609. ref SDS 13 4238
221486 -          ..
221487 -     2.  Knowledge Management tool systems evolve from traditional work
221488 -         in Systems Management, Work Breakdown Structure, Critical Path
221489 -         Methods, and to a lessor extent from Management by Objectives
221490 -         (MBO), Project Management and in artificial intelligence that
221491 -         strives to create various types of "engines" to automate human
221492 -         thinking.  One "engine" automatically organizes an "ontology"
221493 -         using topic maps and dialog maps, discussed by Jack Park in a
221494 -         letter on 000623, ref SDS 84 2915, and later by Eugene Kim on
221495 -         010917. ref SDS D7 S44G  Another engine automates retrieval
221496 -         using the ontology created by the first engine, as proposed on
221497 -         001130. ref SDS A5 MN3W  Still, another engine automatically
221498 -         creates links, also, discussed on 001130. ref SDS A5 VZ4G
221499 -         Collaboration in this "tools" branch of KM relates to version
221500 -         control and enabling multiple people to add multiple comments
221501 -         on producing common documents like a specification, legal
221502 -         brief, a report or a speech.
221504 -  ..
221505 - POIMS takes a different path of adding "intelligence" to information
221506 - for advancing beyond IT to a culture of knowledge, ref OF 3 K84L, and
221507 - illustrated by the diagram showing integrated processes. ref OF 6 29W6
221508 - Information and data are loosely defined as sensory perception when
221509 - someone creates or otherwise encounters a book, letter, billboard,
221510 - attends a meeting makes a call, digs up the garden, drives a car etc;
221511 - "intelligence" is carefully defined as a process of organization,
221512 - analysis, alignment, summary and feedback; and "knowledge" is defined
221513 - as the connections of cause and effect that result from processing
221514 - information with intelligence. ref OF 2 0367
221516 -  ..
221517 - The SDS program provides a flexible structure, explained on 890523,
221518 - ref SDS 3 P13O, to create, classify and retrieve connections of cause
221519 - and effect that are relevant to daily work.  Examples illustrating
221520 - application are listed on 020708. ref SDS H1 MZ6O  This design
221521 - leverages personal and organizational memory for expanding span of
221522 - attention beyond the limits of human cognition, and further beyond the
221523 - limits of traditional literacy to strengthen delibrative analysis, as
221524 - explained in POIMS. ref OF 4 2301  Information management arises from
221525 - literacy based on traditional tools for "documents," like a letter, a
221526 - book, article, report, etc., that are managed with files, folders,
221527 - drawers, cabinets, computer directories, repositories, and so forth.
221528 - The SDS design begins transformation from traditional "documents" to a
221529 - more robust concept of "Knowledge Space" that augments human cognition
221530 - for managing a continual information stream that is segmented into
221531 - context that can be assembled into a wide range of patterns of cause
221532 - and effect based on human needs, as explained in POIMS. ref OF 2 034J
221533 - Knowledge Space incorporates documents as a legacy artifact, further
221534 - explained in POIMS. ref OF 5 1107  This new path needs a new name.
221536 -  ..
221537 - "Knowledge Management" offers a simple, direct way to signifiy a break
221538 - with traditional methods of information management, by using eight (8)
221539 - steps to implement an "intelligence" process that produces a new kind
221540 - of work product called "knowledge" that is markedly different in
221541 - appearance and utility from what is produced by technologies that
221542 - yield information, as explained in POIMS. ref OF 5 6649  Technology
221543 - that expands span of attention seems by definition to "augment
221544 - intelligence."  Since literacy makes people superhuman, noted by
221545 - Havlock in the record on 991108, ref SDS 59 5628, and by Lenat
221546 - reported on 010622, ref SDS C2 N668, then SDS that magnifies the power
221547 - of literacy by integrating time with information must necessarily
221548 - enable another explosive advance for civilization.  Implementation
221549 - needs new practices to apply new tools.  Communication Metrics
221550 - practices have evolved over the past 15 years for applying SDS using
221551 - eight (8) steps that expand traditional rules of grammar for applying
221552 - alphabet technology, resulting in a new framework of Knowledge Space
221553 - enabled by SDS.
221555 -  ..
221556 - This analysis indicates that while mainstream circles have failed to
221557 - formulate a working definition of Knowledge Mangement that leads to
221558 - useful tools and practices, POIMS explains how SDS applied to perform
221559 - Communication Metrics meets the criteria for advancing from
221560 - information to a culture of knowledge.
221562 -  ..
221563 - SDS supports goals articulated for Knowledge Management...
221564 -
221565 -     1.  Collaboration
221566 -
221567 -         SRI reported in a letter on 010111 that SDS improves
221568 -         collaboration. ref SDS A8 3X4I  NWO explains collaboration
221569 -         "enables" people to work accurately and cooperatively taking
221570 -         complementary actions that avoid conflicts. ref OF 8 4077
221571 -         This is shown by the record of sustained support for the
221572 -         OHS/DKR group using a new way of working, which is listed on
221573 -         001017, ref SDS 97 1575, and discussed further below.
221574 -         ref SDS 0 X85P
221576 -          ..
221577 -         SDS does not support version control to track multiple people
221578 -         writing a common document, and does not enable appending
221579 -         comments to sections of documents showing contributions by
221580 -         various parties, which are common features of Microsoft
221581 -         programs cited in the popular press for Knowledge Management.
221583 -          ..
221584 -         This record suggests that "collaboration" occurs in a variety
221585 -         of ways.  Collaboration experienced by SRI that leverages
221586 -         efforts to save time and money, as reported on 010111 reflects
221587 -         prior experience reported by Pacific Gas and Electric Company
221588 -         in a memo on 941229 that says SDS enables people to get things
221589 -         done accurately, on time and within budget, ref DRP 8 ON6K,
221590 -         received on 950110, ref SDS 17 0001  The US Army Corps of
221591 -         Engineers published a report on 970328 that found SDS enables
221592 -         proactive intelligence to organize and analyse information
221593 -         that makes leadership effective by improving communication for
221594 -         planning and coordination ref DRP 10 6172, received on 970418.
221595 -         ref SDS 34 3368  USACE issued a second report on 971007 that
221596 -         SDS saves time and money at the rate of 10:1, i.e., $10 is
221597 -         saved for every dollar expended to use SDS, ref DRP 11 7401,
221598 -         received on 971008. ref SDS 37 5775  There are no estimates of
221599 -         cost savings for features that support a narrow notion of
221600 -         "collaboration" as version control and common editing of
221601 -         documents. The small number of people who do this kind of
221602 -         work, a few engineers, perhaps lawyers and speech writers for
221603 -         politicians, shows that even if relative cost savings could be
221604 -         shown to be significant for a narrow application, the much
221605 -         broader application of SDS shown in the record on 020708,
221606 -         ref SDS H1 MZ6O, indicates that SDS support for collaboration
221607 -         can have a substantial impact on the economy, while SRI
221608 -         reported on 010111 that there is little hope other methods in
221609 -         fact improve collaboration. ref SDS A8 EF6M
221610 -
221612 -          ..
221613 -     2.  Linking and Addressability.
221614 -
221615 -         Doug Engelbart identifies "linking" and "addressability" in
221616 -         email as a core objective, ref SDS 62 1Z61, to implement his
221617 -         ideas for continual improvement, which Doug calls an ABC
221618 -         method, ref SDS 62 3961, that enables collective intelligence,
221619 -         ref SDS 62 8064, which he calls CODIAC, as reported on 991222,
221620 -         reviewing Doug's paper published in 1992. ref SDS 62 0786
221622 -          ..
221623 -         SDS supports this capability shown by the record in para 1,
221624 -         however, others working on Knowledge Management are abandoning
221625 -         the effort to develop generic addressability that supports
221626 -         intelligence work, as shown by the letter to the OHS/DKR group
221627 -         on 020820. ref SDS I0 UV6G  Growing opposition is summarized
221628 -         in the record on 020812 showing that Knowledge Management
221629 -         exprts and engineers have given up on creating a connected
221630 -         record. ref SDS H9 JT6O
221631 -
221633 -          ..
221634 -     3.  Organization Meta Data for Finding Anything Anytime Anywhere.
221635 -
221636 -         Knowledge Management efforts are marked by objectives for
221637 -         adding "meta data" to organize information that enables people
221638 -         to find documents on computers.  The problem is clearly
221639 -         expressed in the record on 960406. ref SDS 29 5922  On 010916
221640 -         Eric Armstrong reported that finding information on computers
221641 -         remains a huge problem. ref SDS D6 KA6H  On 021031 Sergey Brin
221642 -         with Google reported that people have given up on using meta
221643 -         data to organize information, ref SDS I9 VX4J, and on 021108
221644 -         Bill Gates announced a new project at Microsoft to help
221645 -         customers find information on computers.  Accordingly, the
221646 -         ability to quickly organize information that enables finding
221647 -         things quickly is a factor of Knowledge Mangement.
221649 -          ..
221650 -         On 010916 Eric Armstrong reported that experience with SDS
221651 -         work product demonstates that SDS enables amazing memory with
221652 -         mechanisma that obviously work. ref SDS D5 0001
221653 -
221655 -          ..
221656 -     4.  New Way of Working Knowledge Workshop for Deliberative
221657 -         Analysis Requires History of Use.
221659 -          ..
221660 -         Doug Engelbart calls for a whole new way of thinking about the
221661 -         way people work and learn, shown in the record on 991222
221662 -         reviewing the Bootstrap mission. ref SDS 62 3696  Doug
221663 -         described details about a new way of working that enables a
221664 -         "Knowledge Workshop" in a paper published in 1972 and reviewed
221665 -         on 000327 at Doug's request for guiding the OHS/DKR effort.
221666 -         ref SDS 71 3971
221668 -          ..
221669 -         Using SDS constitutes a new way of working reported on 911123
221670 -         by Morris Jones at Intel. ref SDS 6 0477  A week later on
221671 -         911130 California Supreme Court Justice Stanley Mosk noted
221672 -         that SDS enables a "whole new ball game." ref SDS 7 P15J  On
221673 -         010924 Morris noted that nobody uses software the way SDS is
221674 -         used for improving daily management. ref SDS E1 XT5F  This is
221675 -         supported by the record on 001219 listing eight (8) steps for
221676 -         using SDS for better memory and understanding, ref SDS A7
221677 -         FO5M, that results from adding an "intelligence" process to
221678 -         manage information through deliberative analysis, explained in
221679 -         POIMS. ref OF 4 2300
221681 -          ..
221682 -         A key criteria for a "new way of working" is use, i.e., the
221683 -         "proof is in the pudding."  Research reported during the
221684 -         OHS/DKR meeting at SRI on 000324 showed that people who try to
221685 -         develop KM eventually give up. ref SDS 69 4877  Even where
221686 -         nominal success is reported, the people who develop the
221687 -         systems do not use them, and instead rely on their old ways of
221688 -         working, as in the example of CRIT, reported at SRI on 000420.
221689 -         ref SDS 75 4911
221691 -          ..
221692 -         SDS has 25,000 records produced over an 18 year period of
221693 -         daily use that shows this "new way of working" is useful for
221694 -         doing daily work over a sustained period covering a wide range
221695 -         of common tasks, as shown in the record on 020708. ref SDS H1
221696 -         MZ6O
221697 -
221698 -
221699 -
221700 -
221701 -
221702 -
221703 -
221704 -
2218 -

SUBJECTS
Investigating Failed Methods Reduces Interest in Investigating to Dis
Traction Investigated by CIA In-Q-Tel Investigating Failed Methods Re
Lincoln, Pat Discussed Traction During Meeting CIA In-Q-Tel Governmen
DARPA Investigating Groves and IBIS May Grow Interest in SDS or Failu
Investigating What Fails to Accomplish KM May Discourage Investigatin
Groves Graphical Subject Index Topic Maps, Jack Park
IBIS, also gIBIS, 940527

3109 -
311001 -  ..
311002 - Investigating Failed Methods May Discourage Reviewing SDS
311003 -
311004 - Pat said that review by research organizations of Grove and gIBIS
311005 - provides experience that can generate interest in SDS and Com Metrics.
311007 -  ..
311008 - Eric Armstrong reported on 010916 on having observed Eugene Kim use
311009 - dialog and topic map methods to organize the record for the OHS/DKR
311010 - group.  This supplements work by the OHS/DKR group to investigate
311011 - ontology, Grove and IBIS for organizing daily working information into
311012 - useful "knowledge," cited by Doug Engelbart's 1972 paper, which was
311013 - reviewed on 000327 at Doug's request. ref SDS 71 3971  Eric found that
311014 - Eugene's efforts were tedious and slow. ref SDS D6 4J4J  Earlier on
311015 - 000218 IBIS requires a rigid structure that slows the work of managing
311016 - complex communications. ref SDS 68 0785  On 011105 Jeff Conklin who
311017 - has championed IBIS, and is currently in Europe lecturing, commented
311018 - that SDS records demonstrate unique ability to perform. ref SDS E7
311019 - 4S6H  Lack of work product using Grove, IBIS, dialog and topic maps
311020 - after many years of trying, indicates these methods may discourage
311021 - consideration of SDS and Com Metrics, despite Eric's report on 010916
311022 - that SDS enables amazing memory with mechanisms that obviously work.
311023 - ref SDS D5 0001
311025 -  ..
311026 - Similarly, there was a recent report on 020619 that In-Q-Tel issued a
311027 - contract to evaluate Traction, ref SDS G6 0001, which was demonstrated
311028 - at SRI on 000413. ref SDS 74 4209
311030 -  ..
311031 - Pat did not recall seeing the demonstration at SRI on Traction.
311033 -  ..
311034 - A year or so later, Traction work product was reviewed on 011102 and
311035 - showed promise of supporting Knowledge Management.  Limited analysis
311036 - and alignment in Traction work product indicates it is not effective
311037 - for adding intelligence to information that saves time and money.
311038 - ref SDS E6 RL8G
311040 -  ..
311041 - There is danger that investigating methods that don't work causes
311042 - people and organizations to give up rather than study what works, as
311043 - called out by Tom Munnecke's group reviewed on 020726, ref SDS H5
311044 - E63H, and discussed further below. ref SDS 0 HS4M
311045 -
311046 -     [On 030521 bad experience from failure of popular developers to
311047 -     provide useful KM causes people to give despite powerful cultural
311048 -     forces showing that advance beyond IT is needed to meet challenges
311049 -     of new realities. ref SDS J9 I33F
311051 -  ..
311052 - People feel that if Microsoft, IBM, Oracle, Novell, Intel and other
311053 - established technology firms cannot develop support for Knowledge
311054 - Management, then nobody else can do it, as noted in Pat's endorsement
311055 - letter for SDS, ref OF 1 R56I, and citing Pat's report on 010426.
311056 - ref SDS B5 657O  Later on 010712 DCMA reported that DOD is diverting
311057 - money from technology, ref SDS C4 ZR5G, and later on 010730 reported
311058 - that command is giving up on KM. ref SDS D1 MJ69  The record on 020107
311059 - indicates that one (1) reason DOD seems to have given up on KM is that
311060 - people who work at DOD like Microsoft programs. ref SDS F1 LQ5K  On
311061 - 010510 Steve Balmer reported that Microsoft is developing new products
311062 - to improve productivity that will take about 5 years. ref SDS B6 X854
311064 -       ..
311065 -      See list of people and organizations giving up on KM since the
311066 -      meeting today. ref SDS 0 9O5O
311067 -
311068 -
311069 -
311070 -
311071 -
311072 -
311073 -
311074 -
3111 -

SUBJECTS
Research SDS Study What Works Publish Papers on SDS Grow Culture of K
Time Not Enough Review Papers on SDS and Com Metrics Heavy Travel Sch
SDS Com Metrics KM Require Professional Review in Establishment Press
KM Full-time Job Cannot Advance from IT to Culture of Knowledge with
Com Metrics Generates SDS Record on Internet that Generates Proof of
Proof of Concept that KM is Possible and Effective Overcomes Frustrat
Secret SDS Only KM Design Counterintuitive Difficult to Discover Arch
Proof of Concept SDS Record on Internet Establishes KM Can be Done
Full-time Job Using SDS for Com Metrics to Create Proof of Concept SD
Study What Works Time Not Enough Gain Experience Doing KM to Discover
Lincoln, Pat SRI Should Support Research on SDS and Com Metrics Becau
Study Needed New Realities Overcome Fear Change Helps People Help The
Lincoln, Pat Research SDS Because SDS Works

5015 -
501601 -  ..
501602 - Scalable Knowledge Base Best Demonstration of What Works for KM
501603 - Study What Works Enables Researchers to Learn and Grow Understanding
501604 - SDS Has Produced Consistent Results Performing KM for 15 Years
501605 - Publishing Papers on SDS, Com Metrics Report Successful Results KM
501606 -
501607 - One way to overcome frustration, despair that flows from investigating
501608 - things that don't work, is to publish papers on things that do work.
501610 -  ..
501611 - Pat was not aware of publications on the Internet that explain SDS and
501612 - Com Metrics.  We took a moment to open the list at...
501613 -
501614 -      http://www.welchco.com/00601.HTM
501615 -
501616 - ...on Pat's computer, so that it is fast and easy to review
501617 - publications on SDS when time is available.  POIMS explains a coherent
501618 - theory of knowledge, ref OF 2 0367, that is missing from other
501619 - development efforts, noted by Doug Engelbart on 000504, ref SDS 81
501620 - 4C4F, and cited on 001130 as the reason IBM had difficulty converting
501621 - Lotus Notes to support Knowledge Management. ref SDS A4 YH66  This
501622 - explains Dave's lack of interest in SDS on 020610. ref SDS G3 MV9G
501624 -  ..
501625 - Pat has been playing basketball several times a week to keep in shape.
501626 - Good conditioning is evident from Pat's agility in negotiating the
501627 - stairs at SRI.  With all of the travel he does, this does not leave a
501628 - lot of time to review publications on the Internet that explain SDS
501629 - and Com Metrics.
501631 -  ..
501632 - Pat asked about my interests in sports.
501634 -  ..
501635 - Difficulties from injuries have curtailed activity in recent years,
501636 - reported for example on 990625, ref SDS 51 0001, and later on 000124.
501637 - ref SDS 66 0001  This leaves more time to produce SDS work product
501638 - that helps other people with their work, as Eric Armstrong noted on
501639 - 010916, ref SDS D5 0001
501641 -  ..
501642 - Communication Metrics uses SDS to generate a daily record for people
501643 - and organizations, like a journalist writes reports on politics,
501644 - business, sports, fashion and other subjects that interest customers
501645 - who buy newspapers, magazines and tune to television new broadcasts.
501646 - The SDS record on the Internet enables people to benefit from of
501647 - Knowledge Management without having to learn nor perform Knowledge
501648 - Management themselves, just like subscribers and television viewers
501649 - need not learn journalism, acting, typesetting, broadcasting and other
501650 - skills required to deliver the news.  SDS benefits were demonstrated
501651 - recently by a letter from Eric Armstrong, who, two (2) years earlier,
501652 - said that "knowledge" is too hard to understand for creating Knowledge
501653 - Management technology; yet, on 020530 Eric confirmed prior evaluation
501654 - ref SDS G0 Y89F, when, on 010916 he found from long exposure and use
501655 - that SDS records on the Internet deliver amazing value. ref SDS D5
501656 - PG6J
501658 -  ..
501659 - Eric is not alone.  For the past several years calls to study the
501660 - meaning of "knowledge" have gone unheeded.  An example is the record
501661 - on 000120, ref SDS 65 5063, and another was on 000407. ref SDS 73 2805
501662 - Yet, nobody has invested time to review POIMS noted by Jack Park's
501663 - letter on 000504. ref SDS 80 XD5M  During the same period, engineers
501664 - contributing on the OHS/DKR effort, who have ignored POIMS, have
501665 - none-the-less readily grasped that SDS work product on the Internet is
501666 - a significant advance, reported on 011003. ref SDS E5 PS7I  In
501667 - addition, experts, like, Jeff Conklin on 011105, ref SDS E7 4S6H, and
501668 - a wide range of people have voluntarily invested time to commend SDS
501669 - after discovering records on the Internet that helped them with
501670 - problems they wanted to solve, listed on 010907, ref SDS D3 KX3L  Pat
501671 - saw this during a demonstration of SDS on 010517, when he asked to see
501672 - how the SDS knowledge repository is scalable from helping one person
501673 - to helping many. ref SDS B7 UN4L
501675 -  ..
501676 - Thus, while people eschew the study of knowledge in relation to
501677 - management and computer science for developing knowledge management,
501678 - people are drawn to SDS work product that grows knowledge for adding
501679 - value to daily working information, as Doug related in his 1972 paper,
501680 - reviewed on 000327. ref SDS 71 3971  Evidence showing people want
501681 - benefits of Knowledge Management despite not having skills and tools
501682 - to perform Knowledge Management is indicated by growth in the number
501683 - of visitors from about 500 per day last year, to now over 1,500.
501684 - Though still modest, this has been achieved without advertising and
501685 - promotion of any kind.
501686 -
501688 -  ..
501689 - Giving Up on Improving Technology to Improve Knowledge Work
501690 - Management + Computer + Cognitive Science = Knowledge Management
501691 - Operating System for People Organizations = Enterprise Management
501692 - Time + Information = Knowledge Space = New Way of Working and Thinking
501693 -
501694 - Observing and interacting with SDS records, like this one, illustrates
501695 - a new way of working with alphabet technology to integrate time and
501696 - information noted on 911123. ref SDS 6 0477  The flexible structure of
501697 - SDS, explained in the record on 890523, ref SDS 3 WN6J, creates a
501698 - spreadsheet for Knowledge Space, ref OF 4 0504, to aid basic literacy,
501699 - explained in POIMS. ref OF 6 3742  Better literacy combines management
501700 - science, computer science and cognitive science into a powerful new
501701 - operating system for people and organizations for using "intelligence"
501702 - to create knowledge needed for enterprise management, discussed at
501703 - Intel on 950927. ref SDS 25 51HP  Since knowledge is a more powerful
501704 - cognitive resource than information, see NWO, ref OF 8 XF6F,
501705 - transformation from information to a culture of knowledge enables an
501706 - era of new "killer applications," which industry, the economy, health
501707 - care, education and government sorely need.
501709 -  ..
501710 - While everyone wants a "killer application" for better productivity,
501711 - most have given up, also, reported at Intel on 950927. ref SDS 25 7732
501712 - Slow progress on advancing beyond information technology was reported
501713 - by Lee Iverson at SRI on 000324, ref SDS 69 4877, and was summarized
501714 - last year on 011003. ref SDS E5 SP6G  Most notably is the overwhelming
501715 - tendency to resist adding links to email or opening links to verify
501716 - information and expand span of attention, especially by people who are
501717 - working in the field of Knowledge Management, illustrated by Dave
501718 - Snowden, who heads up IBM's effort to develop KM, and by John Maloney
501719 - who heads an organization to promote KM, reported on 020610.
501720 - ref SDS G3 6M6G
501721 -
501722 -        [On 020812 KM experts resist doing KM. ref SDS H9 659F
501724 -         ..
501725 -        [On 020820 KM engineer says people have voted against linking
501726 -        to align the work and expand span of attention that refine
501727 -        accuracy. ref SDS I0 UV6G
501729 -         ..
501730 -        [On 020820 KM engineer says accuracy for informal communication
501731 -        not important in meetings and email. ref SDS I1 V66I
501733 -         ..
501734 -        [On 020823 KM professional says analysis is invasive and
501735 -        annoying. ref SDS I2 R87J
501737 -         ..
501738 -        [On 021031 Sergey Brin says people have given up adding "meta
501739 -        data" to organize the record. ref SDS I9 M53H
501740 -
501742 -  ..
501743 - New Way of Working Delivers Anytime Anywhere Intelligence on Internet
501744 - Doing KM Using 8 Steps Shortens 50 Year Transition from IT to KM
501745 - Full-time Job Doing Knowledge Management Demonstrates Proof of Concept
501746 - Transformation from Information to Culture of Knowledge Full-time Job
501747 -
501748 - Follow up ref SDS 72 6783.
501749 -
501750 - The history of failed KM efforts from not studying the integration of
501751 - management, computer and cognitive science, per above, ref SDS 0 W16M,
501752 - shows that a full-time effort is needed for KM.  Physical frailties
501753 - that limit time for sports provide more time for advancing from
501754 - information technology to a culture of knowledge, discussed with Pat
501755 - on 000406 when Pat asked about my full-time job? ref SDS 72 6783
501757 -  ..
501758 - An example is Tom Munnecke's call, discussed earlier this morning.
501759 - ref SDS H6 YB6K  On 020726 Tom sent two (2) letters, each only a few
501760 - paragraphs.  The second letter included several references.  Using SDS
501761 - for deliberative analysis, explained in POIMS, ref OF 4 2300, shows
501762 - that, contrary to DARPA's experience of failure, KM can be applied to
501763 - mine a lot of "intelligence" for converting sparse information into
501764 - useful knowledge for getting things done. ref SDS H5 0000  This
501765 - augments human intelligence that innately uses common sense to expand
501766 - fragmentary information, because, unlike common sense that draws on
501767 - experience randomly that seems plausible in-the-moment, SDS
501768 - triangulates accuracy and relevance to strengthen understanding of
501769 - cause and effect, explained in POIMS.
501771 -  ..
501772 - Continually adding intelligence to information using eight (8) steps
501773 - shown on 001219, ref SDS A7 4W4L, seems, therefore, to be the only way
501774 - to expedite the 50 year period for transitioning an established
501775 - culture to adopt a new way of working, as reported on 011210,
501776 - ref SDS E9 R66K, which in this case improves alphabet technology that
501777 - yields Knowledge Management, as explained in POIMS. ref OF 6 3742
501779 -  ..
501780 - Having created SDS technology and worked out a theory of knowledge,
501781 - which Professor Ransdell noted on 000716 has eluded efforts for
501782 - discovery since the 17th century, ref SDS 88 7838, it has been
501783 - possible to provide a continual demonstration that a new way of
501784 - thinking and working can lift civilization by delivering anytime,
501785 - anywhere intelligence on the Internet, planned on 971021. ref SDS 38
501786 - 3636
501787 -
501788 -
501790 -  ..
501791 - Study What Works - SDS Has Worked for 15 Years and Grows Daily
501792 - Transformation Requires Professionals to "Study What Works"
501793 -
501794 - The next step is overcoming cultural inertia, from ignorance, fear and
501795 - denial, discussed with Pat on 000406, ref SDS 72 PG6L, and again about
501796 - a year later on 010426. ref SDS B5 657O  This takes responsible voices
501797 - offering measured assurance through accepted media such as journals
501798 - and conferences that improvement is both needed and possible, so that
501799 - more people will feel safe to take the first steps on the long journey
501800 - ahead in meeting new realities of a new world order, explained in NWO.
501801 - ref OF 11 1675
501803 -  ..
501804 - Today, Pat suggested this can be done by Rod submitting papers already
501805 - published on the Internet for publication by conventional print media,
501806 - and this would lead to peer review by SRI and others.
501808 -  ..
501809 - We reviewed Plato's Dialogs on Phaedrus shown in the record for
501810 - 991209, where Socrates suggests that the inventor is not the best
501811 - source for evaluating an invention. ref SDS 61 3416
501813 -  ..
501814 - Pat explained that the scientific community wants papers that publish
501815 - results of research.  He gave examples of several recent papers SRI
501816 - has published.
501818 -  ..
501819 - Pat recalled the letter this morning mentioning that Tom Munnecke at
501820 - SAIC inquired about SDS on 020726. ref SDS H6 YB6K  One of the
501821 - references Tom submitted recommends that people....
501822 -
501823 -
501824 -                       study what works
501825 -
501826 -
501827 - ...to improve capabilities. ref SDS H5 E63H
501829 -  ..
501830 - This standard suggests fruitful research into SDS and Com Metrics
501831 - based on the record shown on 010907. ref SDS D3 KX3L  For example, on
501832 - 000504 Jack Park noticed in a letter to the OHS/DKR group that SDS and
501833 - Com Metrics are "things people don't talk about around here."  Jack
501834 - went on to observe that pondering POIMS is necessary in order to
501835 - discover "what works" for KM, ref SDS 80 6082, as shown by the SDS
501836 - record on the Internet.
501838 -  ..
501839 - However, nobody has actually studied what works for KM...
501840 -
501841 -      Unwilling to study POIMS to discover
501842 -      secret of KM............................ 010411, ref SDS B2 624N
501844 -       ..
501845 -      Unwilling to study POIMS to discover
501846 -      secret of continual learning............ 010617, ref SDS C5 895G
501848 -       ..
501849 -      Unwilling to study POIMS to discover
501850 -      advances in alphabet technology......... 011208, ref SDS E8 4Q5L
501852 -       ..
501853 -      Unwilling to study POIMS to discover
501854 -      clues for ontology and work role........ 020718, ref SDS H3 HV4M
501856 -  ..
501857 - Analysis of why people avoid studying what works, discussed above,
501858 - ref SDS 0 NS6G, is overshadowed by the obvious fact that failure to
501859 - study SDS leaves people with no clues about how to develop and perform
501860 - knowledge management, as Jack Park reported on 011003. ref SDS E5 O74L
501861 - Lack of clues about Knowledge Management is shown by recent research
501862 - at IBM that found all efforts have failed over the past ten (10)
501863 - years, reviewed on 020608. ref SDS G2 ZN6I  Research by SRI listed on
501864 - 020608 showed similar results. ref SDS G2 QV5G  For example, on 010426
501865 - Pat related that DARPA has lost confidence in KM. ref SDS B5 657O
501867 -  ..
501868 - SRI's research over the past two years has shown that SDS works for
501869 - Knowledge Management.
501871 -  ..
501872 - Jack Park reported to the OHS/DKR group meeting at SRI on 001031 that
501873 - SDS has been supporting KM for 15 years, ref SDS A0 0S8L, and is
501874 - supported by a report on 010725 by Wayne Wetzel citing lessons learned
501875 - using SDS on the Broadwater Dam project, ref SDS C8 WJ7L, beginning on
501876 - 880815. ref SDS 1 7388  A few weeks after Jack's report, on 001127
501877 - Eric Armstrong reported that other efforts to support KM have failed
501878 - because the design is complex, ref SDS A3 0001, pressaging Dave
501879 - Snowden's paper the following July citing problems understanding the
501880 - complexity of "knowledge," which Eric recognized earlier on 000503,
501881 - ref SDS 79 5033, and were expressly cited at SRI on 000615.
501882 - ref SDS 83 6271 On 001130 IBM reported similar findings on 001130 that
501883 - Knowledge Management is hard to define. ref SDS A4 F26K  By contrast,
501884 - POIMS presents a coherent theory of knowledge. ref OF 2 0367  Jack
501885 - pointed out to the OHS/DKR group that SDS has the right design for the
501886 - structure of knowledge, and a user interface that makes the structure
501887 - useful to people. ref SDS A5 H17O  This research aligns with a report
501888 - published by the US Army Corps of Engineers on 970328 saying that Com
501889 - Metrics provides effective "intelligence" support. ref DRP 10 6172
501890 - This capability is evident in the record on 001017 showing continuous
501891 - support for the OHS/DKR group meeting at SRI effort over a period of
501892 - seven (7) months. ref SDS 97 1575  The SDS record on the Internet
501893 - demonstrates KM capability that "works" 24 hours a day, 7 days a week,
501894 - i.e., 24 7, which is independent of opinions.
501896 -  ..
501897 - Pat asked why USACE stopped using SDS?
501899 -  ..
501900 - We recalled our meeting on 010517 showing cultural inertia makes
501901 - improvement to save time and money difficult in large organizations
501902 - like USACE, Xerox, 3M Company and SRI, ref SDS B7 9B6J, for reasons
501903 - set out by Andy Grove in his book "Only the Paranoid Survive,"
501904 - reviewed on 980307.  Grove notes that the need for improvement creeps
501905 - up on people and organizations slowly and silently with "little cat
501906 - feet," ref SDS 43 2051, and this fact encourages denial for a long
501907 - time by people with established power that makes improvement very much
501908 - like walking through the valley of death. ref SDS 43 1657  Discussions
501909 - with PG&E and the State of California on 950123 illustrate this common
501910 - place dynamic. ref SDS 18 SY6K  On 991103 Jim Lovo in HQUSACE
501911 - explained people fear accountability from an accurate record of
501912 - organizational memory more than they fear loss of money, time, a
501913 - project, a business and life itself. ref SDS 58 7308  In a letter
501914 - today, Tom Munnecke cites fear of accountability prevents improving
501915 - health care. ref SDS H7 016K  Pat noted the same dilemma on 010522.
501916 - ref SDS B8 PV6G  Since fear of accountability conflicts with the
501917 - official view of reality embedded in organizational policy, shown for
501918 - example by USACE published management guidance, reviewed on 971202,
501919 - ref SDS 39 2446, the excuse given for turning out the light of
501920 - knowledge is that good management is unnecessary overkill, reported on
501921 - 950204. ref SDS 19 5932  In sum, USACE stopped using SDS because it
501922 - takes 50 years for an established culture to adopt improvement, as
501923 - reported on 011210, ref SDS E9 R66K, and we have only been working the
501924 - task for about 15 years.  Doug Engelbart began work in the 60s, but
501925 - was interrupted by "improvements" to technology.  Adding Doug's work
501926 - may mean change can come in another 5 - 10 years; but, no advance will
501927 - come if everybody sits on their hands and hopes for things to get
501928 - better.
501929 -
501930 -
501932 -  ..
501933 - Dog that Didn't Bark Shows SDS Has the Secret of KM
501934 - Unique Design Makes KM a Secret of SDS Requiring Study of What Works
501935 -
501936 - The SDS record on the Internet is a phenomenon that draws attention
501937 - each day by the absence of alternatives, again, as Pat noted on
501938 - 010426, ref SDS B5 657O, because years of research have yielded no
501939 - clues to the legions of researchers and engineers working the problem,
501940 - as reported on 011003. ref SDS E5 O74L  Morris Jones at Intel made a
501941 - similar point on 010924, ref SDS E1 XT5F, and industry expert, Jeff
501942 - Conklin, noted that the SDS record is a tremendous step forward, which
501943 - implies that others have not taken the same step. ref SDS E7 4S6H
501945 -  ..
501946 - It seems likely, that if there was another body of work comparable to
501947 - SDS, then contributors to the OHS/DKR group would have encountered it
501948 - over the past two (2) years while scouring the Internet for solutions.
501949 - Like the dog that didn't bark, it doesn't take a Sherlock Holmes to
501950 - observe that silence is telling.  Still, it should be fairly easy to
501951 - research SRI's contacts in industry, government and research circles
501952 - to ask for examples of comparable work.
501954 -  ..
501955 - If none are found, then SRI can be the first to announce discovery of
501956 - the only dynamic knowledge repository (DKR) in the world. Given all of
501957 - the interest in creaking a DKR, this would be a significant paper for
501958 - publication.  It would spawn debate about what does "dynamic" mean,
501959 - what does "knowledge" mean, what does "repository" mean, which is
501960 - precisely the kind of ferment needed to enable others to move forward
501961 - on this task.
501963 -  ..
501964 - Publishing a paper on SDS provides visibility to signal funding
501965 - sources, like DARPA, et al, that SDS is a target of opportunity for
501966 - research.  At a minimum, the professional research community should be
501967 - able to ask the obvious question:  Why these two opposing conditions?
501968 - Why have experts and practitioners given up and reported that linking,
501969 - accuracy, organization and analysis are impossible to accomplish, yet
501970 - SDS makes good management fast and easy by making linking, accuracy,
501971 - analysis and organization flourish, as shown in this record?
501973 -  ..
501974 - For example, on 010924 Morris Jones with Intel observed that SDS has a
501975 - unique design because it is harder than people think to design
501976 - software like SDS. ref SDS E1 NK4J  Professor Tom Landauer, former
501977 - head of Bell Labs, made a similar observation in his book "The Trouble
501978 - with Computers" relating failure of people who have tried to use
501979 - computers to help people think, reviewed on 950710. ref SDS 23 RP5R
501980 - At about this same time on 951011 Morris commented that software
501981 - engineers don't know what to program that makes management more
501982 - productive. ref SDS 26 1341
501984 -  ..
501985 - Why can SDS create a record like this and other methods cannot?  Or,
501986 - stated another way, why don't people use other software for investing
501987 - intellectual capital to save time and money, the way SDS is used to
501988 - convert information into useful knowledge, as noted by Morris, also,
501989 - on 010924? ref SDS E1 XT5F
501990 -
501991 -     [...below, Pat suggests people could produce work product like SDS
501992 -     records using other methods, if anyone would try. ref SDS 0 JI7N
501993 -
501995 -  ..
501996 - Research What Works - Integrate Management Computer Cognitive Science
501997 -
501998 - On 020619 Morris noted a recent shift in research attention toward the
501999 - integration of technology and human cognition, reflecting Drucker's
502000 - call in an article reviewed on 991025. ref SDS 57 8925  Earlier, on
502001 - 020107 Morris commented that SDS slips through the cracks in academic
502002 - disciplines, based on his experience teaching a graduate course in
502003 - electrical engineering. ref SDS F2 M18J   This shift in the focus of
502004 - research is timely and essential to advance from IT to a culture of
502005 - knowledge.  Knowledge Management requires integrating management
502006 - science and computer science with cognitive science, as called out in
502007 - NWO. ref OF 11 7572  POIMS sets out requirements that accomplish this
502008 - complex integration.
502010 -  ..
502011 - Accordingly, research by publishing papers on POIMS is the most direct
502012 - way to advance Knowledge Management because SDS imparts experience
502013 - that explains what works.
502014 -
502015 -
502016 -
502017 -
502018 -
502019 -
502020 -
5021 -

SUBJECTS
Medical Space Program Auto Industry Firestone Ford Tire Problem Propo
Health Care Research Business Target SRI Pursuing to Improve Medical
Health Care Medical Management Needs SDS
Research Health Care Medical Management SDS Enables KM to Improve Med

5506 -
550701 -  ..
550702 - Health Care Needs Research to Improve Medical Management
550703 -
550704 - Pat said that SRI is focusing on research to support health care.
550705 -
550706 - We discussed common interest in health care explained by Tom Munnecke
550707 - at SAIC, shown in the record on 020726, ref SDS H5 VO6J, and raised by
550708 - Tom again in his call this morning. ref SDS H7 015H
550710 -  ..
550711 - On 001011 research ideas were submitted to SRI on advancing an
550712 - important agenda to strengthen health care. ref SDS 94 0X6O
550714 -  ..
550715 - POIMS explains why communication is the biggest risk in enterprise.
550716 - ref OF 6 R69H
550718 -  ..
550719 - Reports on 990912 show that communication is the biggest factor that
550720 - makes going to the doctor 300% more dangerous than driving on the
550721 - highway and flying in an airplane, combined. ref SDS 55 0001  This
550722 - danger was recognized on 991207 when the nation turned attention on
550723 - reducing the high cost of medical mistakes. ref SDS 60 0889
550724 -
550725 -     [On 020911 Tom Munnecke reported experience working with the
550726 -     health care shows improvement cannot be accomplished until the
550727 -     entire system collapses. ref SDS I3 KE5N
550729 -  ..
550730 - On 990625 evidence shows that adding intelligence to the doctor/
550731 - patient partnership is the most direct means of saving lives and
550732 - improving quality of life by implementing requirements for effective
550733 - communication practices already mandated by professional standards,
550734 - ref SDS 51 4185, but doctors are unable to implement good medical
550735 - practices because communication capabilities are inadequate.
550736 - ref SDS 51 1978
550738 -  ..
550739 - This suggests a big problem for research that only SDS can solve.
550740 -
550741 -
550742 -
550743 -
550744 -
5508 -

SUBJECTS
New Way Working Foreign Alien Funny Working Intelligently Connected R
Intelligence Connected Record Organizational Memory Foreign Alien Fun
Communication Biggest Problem in Medical Health Care Research Busines

5905 -
590601 -  ..
590602 - People Resist Creating Connected Record of Organizational Memory
590603 - New Way of Working Takes Time and Research for Culture to Absorb
590604 - SDS Makes Linking Faster and Easier, Need Cultural Catalyst for Action
590605 -
590606 - Pat was not familiar with recent improvements in SDS that provide
590607 - explicit links, reported on 020320. ref SDS F7 543J  Before, it took
590608 - 10 seconds to create a link.  Now the same work can be done in only a
590609 - few seconds.  This makes good management faster and easier by creating
590610 - a continuous audit trail of alignment showing traceability to original
590611 - sources that adds intelligence to information, called out by industry
590612 - standards reviewed on 950721. ref SDS 24 1740
590614 -  ..
590615 - Pat suggested that Doug would like to hear about this improvement.
590616 - The letter on 020320, ref SDS F6 0001, mentions Doug's letter on
590617 - 001025 that used Purple numbers and requested that contributors link
590618 - the record. ref SDS 98 00VU  As well, the record on 001025 shows
590619 - lineage to Augment NLS for purple numbers, reported on 001012.
590620 - ref SDS 95 9F6W
590622 -  ..
590623 - We reviewed social and cultural latency that takes time for people to
590624 - begin using new capability for saving time and money, explained in a
590625 - letter to Tom Munnecke with SAIC on 020726. ref SDS H5 TV9K  People
590626 - need research showing time and cost savings from working
590627 - "intelligently," also discussed with Tom on 020726. ref SDS H5 U26H
590628 -
590629 -     [On 020812 advocates and teachers of KM need guidance and support
590630 -     enabled by research to invest 10 seconds in order to save time and
590631 -     money by creating a connected record of organizational memory.
590632 -     ref SDS H9 TV9K
590634 -  ..
590635 - For example, on 990615 people at NSF, and their cadre of professionals
590636 - who review proposals for research, observed that augmenting ability to
590637 - think, remember and communicate is so difficult to accomplish that it
590638 - is beyond belief that SDS provides this support, without examining SDS
590639 - work product on the Internet, ref SDS 50 1044, which the NSF proposal
590640 - review people failed to do.  They used IT to evaluate KM, and so
590641 - failed to discover the path to opportunity, similar to others who call
590642 - for study, but fail to perform any study, per above. ref SDS 0 M68F
590643 - Social pressure to conform molds attitudes into powerful cultural
590644 - resistance to improvement, reported on 990527. ref SDS 48 1233
590646 -  ..
590647 - Identifying social challenges and solutions is an ideal target for
590648 - researching a broad range of applications to overcome resistance to
590649 - saving time and money, per below. ref SDS 0 KA5H SDS is an ideal
590650 - vehicle for this research because it inherently creates a connected
590651 - record that provides a huge resource of case studies.
590652 -
590653 -
590654 -
590655 -
590656 -
590657 -
5907 -

SUBJECTS
People Can Perform KM to Create Connected Record Like SDS If Anyone W
Anybody Can Produce SDS Work Product Using Information Technology If

6404 -
640501 -  ..
640502 - Anybody Can Create SDS-type Organizational Memory if They Choose To
640503 - People Cannot Perform Knowledge Management without Using SDS
640504 - Knowledge Management Secret of SDS Too Difficult with Other Technology
640505 -
640506 - Pat commented that people can use other technologies to produce SDS
640507 - work product for generating and maintaining a connected record of
640508 - organizational memory containing continuous case studies, root cause
640509 - analysis, etc., showing cause and effect, if anyone wanted to try.  On
640510 - 020110 Morris, also, discussed creating SDS work product using
640511 - Microsoft programs, if anybody chooses to do so. ref SDS F3 653N  This
640512 - presents an interesting research thesis, per below. ref SDS 0 OQ5J
640513 -
640514 -      [...above, uniqueness of SDS record on the Internet demonstrates
640515 -      this is a unique capability for supporting Knowledge Management.
640516 -      ref SDS 0 QW6F
640518 -       ..
640519 -      [On 040227 Gary reported experience at Aerospace company trying to
640520 -      produce SDS-type "intelligence" using popular technologies and
640521 -      increased staff, and found this was unsuccessful. ref SDS K0 RH77
640523 -       ..
640524 -      [On 040315 Jack Park expects people can create SDS capability if
640525 -      anyone chooses to invest the time and effort. ref SDS K1 SF8O
640527 -  ..
640528 - At that time Morris, argued that Microsoft has not developed SDS
640529 - support for working intelligently, because people don't care about
640530 - adding intelligence to convert information into knowledge, because it
640531 - takes six (6) months to a year for people to benefit from knowledge.
640532 - ref SDS F3 T946  This argues that Microsoft has shrewdly withheld
640533 - features for growing knowledge in order to hold customers, who prefer
640534 - working with information.  Indeed, on 020516 Paul Fernhout argued that
640535 - progress developing OHS/DKR has been slow because big corporations
640536 - like Microsoft, IBM, et al, are withholding secret design information
640537 - everybody needs to move ahead. ref SDS F8 AR5K  Morris, however,
640538 - reported on 951011 that software engineers don't know what to program
640539 - that makes management more productive, ref SDS 26 1341, saying in
640540 - effect that this is a secret of the SDS design.
640541 -
640542 -       [On 021108 Bill Gates announced two new projects.  The first
640543 -       project is to enable people to find information on computers.
640544 -       ref SDS J0 EF5I  A second project is to integrate commands so
640545 -       that Microsoft programs are more productive. ref SDS J0 EFBE
640546 -       Since these capabilities are yet to be developed in Microsoft
640547 -       programs, people cannot now produce SDS-like work product except
640548 -       through expenditure of inordinate time and money, per below.
640549 -       ref SDS 0 OQ7J  The challenge is to integrate tasks that
640550 -       leverage human thought that makes managmenet productive, which
640551 -       has proven difficult to accomplish, as shown in the record on
640552 -       021108. ref SDS J0 TU4O
640554 -  ..
640555 - Using other technologies for producing SDS record-type work product is
640556 - a good thesis to research based on the following record....
640557 -
640558 -    1.  Approximately 25,000 SDS records have been created since 1988
640559 -        (records from 1985 - 1987 were lost in the 1989 earthquake).
640560 -        These records are for tasks like making calls, attending
640561 -        meetings, buying a computer, building a dam, organizing a
640562 -        department, reading a book, conducting legal hearings, sending
640563 -        email, fixing a car, going to the doctor, writing software
640564 -        code, attending a wedding, a funeral, a Christening and so on,
640565 -        as related in the record on 020708. ref SDS H1 MZ6O
640567 -         ..
640568 -    2.  Doug and others at SRI have been trying for 40 years.  On
640569 -        001027 Doug commented that SDS is the best KM tool he has seen.
640570 -        ref SDS 99 XR3H
640572 -         ..
640573 -    3.  On 921021 NASA reported instituting costly procedures to use
640574 -        good management in order to avoid future failures that occurred
640575 -        with the Challenger space shuttle in 1986. ref SDS 9 4499  Over
640576 -        time, budget cuts lead to reduction of forces for doing manual
640577 -        KM, with the result that failures begin creeping back into the
640578 -        system.  The question is not whether NASA can use good
640579 -        management, but rather can anyone use good management within
640580 -        the time and budget allocated?
640581 -
640582 -            [On 030201 Columbia Space Shuttle exploded during re-entry
640583 -            from a mission to the ISS. ref SDS J3 0001
640585 -             ..
640586 -            [On 030304 NASA management failed to analyse communication
640587 -            beginning with launch of Columbia a week before disaster
640588 -            struck. ref SDS J4 KV6K
640590 -             ..
640591 -            [On 030420 report that NASA never instituted changes to
640592 -            improve management. ref SDS J8 0001
640594 -         ..
640595 -    4.  On 000425 Cliff Joslyn said "Man, I wish I could cite them as
640596 -        you would," ref DRP 1 0005, referring to linking relevant prior
640597 -        correspondence to ensure accuracy and provide context for daily
640598 -        communication that saves time and money. ref SDS 77 0001
640599 -        Typically a "wish" implies inability to do something.  Since
640600 -        LANL is a research organization, and since Cliff heads up the
640601 -        Knowledge Management group, reported in his letter on 000502,
640602 -        ref DRP 2 0990, there is reason to believe that SDS work
640603 -        product cannot be readily produced by other means, since
640604 -        nominally research organizations are on the frontiers extending
640605 -        the means for accomplishing things people wish to have.
640606 -        Doubtless LANL could budget to hire more people to invest time
640607 -        for creating organizational memory, but can they get it done
640608 -        within the budget and time available using conventional tools
640609 -        from Microsoft, IBM, Oracle, et al?  Cliff's letter on 000425
640610 -        indicates recognition that SDS is more effective.  Widespread
640611 -        cursory analysis indicates that people cannot accomplish SDS
640612 -        work product using popular technologies, shown below.
640613 -        ref SDS 0 W54W
640615 -         ..
640616 -    5.  On 001025 Doug asked the OHS/DKR group to try producing KM work
640617 -        product by linking to the OHS Launch Plan. ref SDS 98 00VU
640618 -        Later that day, SDS work product was submitted linked to the
640619 -        OHS Launch Plan. ref SDS 98 V64H  So far, after nearly two
640620 -        years, no other work product has been submitted with links in
640621 -        the manner Doug requested.  Can it be that everyone is just too
640622 -        lazy, or that there is a qualitative difference in the tools
640623 -        that requires research to normalize?
640625 -         ..
640626 -    6.  On 001126 SDS was offered to OHS/DKR group under favorable
640627 -        terms for learning to do KM, but everybody decided to use
640628 -        existing methods with greater diligence. ref SDS A2 QW8I  One
640629 -        contributor observed that creating a connected record with the
640630 -        tools everybody likes is too hard. ref SDS A2 325L
640632 -         ..
640633 -    7.  On 970222 Bill Gates and Larry Ellison met in Paris for a
640634 -        professional conference and said they are trying to create
640635 -        something computers can do that is more useful than
640636 -        wordprocessing and spreadsheets. ref SDS 33 3967
640638 -         ..
640639 -    8.  On 951011 Morris Jones reported that software engineers don't
640640 -        know what to program that improves management. ref SDS 26 1341
640642 -         ..
640643 -    9.  On 001127 Eric Armstrong reported the design for Knowledge
640644 -        Management is too complex. ref SDS A3 0001
640646 -         ..
640647 -   10.  On 011003 Jack Park reported that two (2) years of research by
640648 -        the team meeting at SRI yielded no clues for developing
640649 -        Knowledge Management. ref SDS E5 O74L
640651 -         ..
640652 -   11.  IBM invested $4B for Lotus Notes and tried to convert LN into
640653 -        Knowledge Management support comparable to SDS demonstrated to
640654 -        IBM on 941114, but failed, as reported on 001130. ref SDS A4
640655 -        F26K
640657 -         ..
640658 -   12.  On 010425 Morris Jones found that SDS use cases are a "utopia"
640659 -        compared to other methods, because with SDS everything is in
640660 -        the right place at the right time, ref SDS B3 EP7F, which
640661 -        aligned with prior analysis on 000709 by Bill DeHart at PG&E.
640662 -        ref SDS 87 DW5Q
640664 -         ..
640665 -   13.  On 010510 Steve Balmer related meetings by the executive team
640666 -        at Microsoft where everybody sat around and talked about
640667 -        improving the product line in a way that improves productivity
640668 -        for customers. ref SDS B6 0001  Sitting around in meetings must
640669 -        surely have revealed the need for better productivity of
640670 -        meetings, as everybody argued about who said what the last
640671 -        time, illustrated by experience at other big companies like
640672 -        PG&E on 941209, ref SDS 16 PK5M, Lockheed reported on 960721,
640673 -        ref SDS 30 0896, and like Intel reported on 970123. ref SDS 32
640674 -        1111
640676 -         ..
640677 -   14.  Intel began trying to use computers to improve management
640678 -        productivity since at least 1991, but on 950927 Intel gave up.
640679 -        ref SDS 25 7732
640681 -         ..
640682 -   15.  On 010924 Morris Jones reporting on experience at Chips and
640683 -        Technologies and currently with Intel advised that nobody uses
640684 -        software to do anything like SDS work product. ref SDS E1 XT5F
640686 -         ..
640687 -   16.  On 990718 Morris Jones' work product consistently shows cursory
640688 -        analysis, ref SDS 53 5251, because there is not enough time to
640689 -        think, using popular work tools, see 970910, ref SDS 36 3479,
640690 -        which aligns with Cliff Joslyn's report, above. ref SDS 0 774G
640692 -         ..
640693 -   17.  On 000706 Morris reports there is not enough time to use
640694 -        popular software programs from Microsoft to create SDS work
640695 -        product. ref SDS 86 AQ64
640697 -         ..
640698 -   18.  On 010411 Jack Park's work product shows cursory, emotional
640699 -        analysis because there is no command and control of the record
640700 -        that enables professional work within the time available.
640701 -        ref SDS B2 624N
640703 -         ..
640704 -   19.  On 020610 KM executive work product shows cursory, emotional
640705 -        understanding, becasue popular software programs available at
640706 -        IBM do not support analysis. ref SDS G3 MV9G
640708 -         ..
640709 -   20.  On 011105 Cliff Conklin commented SDS is a tremendous step in
640710 -        the right direction that enables organizational memory which
640711 -        others cannot generate. ref SDS E7 4S6H
640713 -         ..
640714 -   21.  On 020610 experts in KM, who are driven to try the hardest
640715 -        performing KM, uniformly fail, along with everyone else, to use
640716 -        addressability that provides a connected record of
640717 -        organizational memory that is a major component of growing
640718 -        knowledge by adding intelligence to daily working information.
640719 -        ref SDS G3 6M6G  This suggests a disparity in capability, as
640720 -        further discussed on 020610. ref SDS G3 RW5G
640722 -           ..
640723 -          [On 020812 KM advocate and educator unable to provide
640724 -          connected record within time available using available
640725 -          technology. ref SDS H9 TV9K
640727 -         ..
640728 -   22.  On 020610 KM expert reported that a template which has proven
640729 -        successful for identifying the top technologies in the
640730 -        Knowledge Management Space does not have a space for SDS and
640731 -        Communication Metrics. ref SDS G3 N16F  Review shows that key
640732 -        language in POIMS to explain SDS is not used in the template to
640733 -        describe industry favorites, i.e., there is a complete mismatch
640734 -        between what people are selling and trying to use for for KM,
640735 -        and what SDS supports, which has proven to work. ref SDS G3
640736 -        HA4H The disjunction between SDS that daily turns out work
640737 -        product, and other methods that have proven to fail, indicates
640738 -        that KM is a secret of SDS.
640740 -         ..
640741 -   23.  Gary does a lot of work with conventional IT tools on
640742 -        his assignment at Aerospace company.  On 020722 Gary reviewed creating SDS
640743 -        work product with popular IT methods, ref SDS H4 H99F, and
640744 -        seemed to conclude these methods are inadequate for
640745 -        intelligence work. ref SDS H4 MH4L
640746 -
640747 -          [On 020730 Gary submitted examples of work product created
640748 -          by using IT methods (in this case Notekey and an HTML editor)
640749 -          and found it does not accomplish SDS standards, yet it is
640750 -          useful for enabling people to apply SDS work product without
640751 -          the burden of learning SDS. ref SDS H8 K47N
640753 -         ..
640754 -   24.  On 020726 Tom Munnecke, VP SAIC, failed to provide a connected
640755 -        record, ref SDS H5 TV9K, even though he was writing to urge the
640756 -        need for transformation. ref SDS H5 SQ3N
640758 -         ..
640759 -   25.  On 040227 Gary reported experience at Aerospace company trying to
640760 -        produce SDS-type "intelligence" using popular technologies and
640761 -        increased staff, and found this was unsuccessful. ref SDS K0
640762 -        RH77
640763 -
640764 -
640765 -
640766 -
640767 -
640768 -
640769 -
6408 -

SUBJECTS
Lincoln, Pat Requests Thesis to Investigate Study for Research
Thesis to Investigate Study for Research, Pat Lincoln Requests

7004 -
700501 -  ..
700502 - Research Needs a Thesis to Investigate
700503 - Thesis for Researching SDS and Communication Metrics
700504 - Study What Works, Transform What People Need into What People Like
700505 -
700506 - We reviewed the idea that Knowledge Management is a "research" project
700507 - and that SDS provides a direct path to study what works, as discussed
700508 - previously at SRI on 000725. ref SDS 90 G64L  On 001011 research ideas
700509 - were submitted to SRI. ref SDS 94 0001
700511 -  ..
700512 - Pat said that presenting SDS for research funding needs a list of
700513 - theses that can be investigated, as called out in Pat's letter
700514 - endorsing SDS. ref OF 1 0001
700516 -  ..
700517 - Based on our discussion today, will try to edit the endorsement letter
700518 - on SDS and Com Metrics to specify some areas of research that may be
700519 - good candidates for investigation.
700520 -
700521 -       [On 030417 developed research into draft of a new supplemental,
700522 -       endorsement, as a blueprint for research, ref SDS J7 JF8M, that
700523 -       lists specific theses to study. ref SDS J7 9I9N
700525 -  ..
700526 - There are three (3) distinct areas....
700527 -
700528 -    1.  Technology design
700529 -
700530 -        USACE published a report on 970328 saying that experience shows
700531 -        SDS tracks connections of human thought to strengthen
700532 -        intelligence and improve memory. ref DRP 10 0539  On 010725 DNRC
700533 -        made a similar finding based on experience. ref SDS C8 GL7J  On
700534 -        001130 Jack Park reported SDS has the right design for the
700535 -        structure of knowledge and the right interface to make the
700536 -        structure useful to people. ref SDS A5 NQ43  On 010916 Eric
700537 -        Armstrong reported SDS enables amazing memory, ref SDS D5 PG6J,
700538 -        and affirmed this finding a month or so ago based on more than
700539 -        two years experience working with SDS work product. ref SDS G0
700540 -        Y89F  Findings from this research that occurred partly under
700541 -        the umbrella of SRI over the past two years can be published to
700542 -        give visibility to the only methodology that has proven to work
700543 -        consistently for 15 years.
700545 -         ..
700546 -        SDS appears to be a unique body of work on the Internet for
700547 -        capturing organizational memory and enabling people to discover
700548 -        solutions, per above. ref SDS 0 QW6F  It should be a simple and
700549 -        useful research project to test Pat's thesis today that people
700550 -        can create SDS work product using other tools and methods, per
700551 -        above. ref SDS 0 JI7N  See how long it takes and how much it
700552 -        costs and compare that with the time and cost using SDS.  That
700553 -        is a direct measure of added value.
700555 -         ..
700556 -        For example, it takes less than one second to create a link
700557 -        with SDS, making the task essentially a matter of volition.  It
700558 -        takes 5 - 10 seconds to find a record and the location for
700559 -        creating a link, so let's say it takes about 10 seconds per
700560 -        link.  This record has 249 links.  About 50 are created
700561 -        automatically by the system, so they take no time at all; that
700562 -        leaves about 200 links at 10 seconds each = 2,000 seconds or
700563 -        about 30 minutes to create links in this record.  People tell
700564 -        me it takes 20 - 60 seconds to manipulate technology, like
700565 -        Microsoft Word, etc. to create a link; it takes 10 minutes or
700566 -        so to find a source to link, and it takes another few minutes
700567 -        to add an anchor.  Round it off for an order of magnitude
700568 -        analysis and say it takes 10 minutes to create a link using
700569 -        other methods.  So, 10 x 200 = 2,000 minutes, or say 30 hours
700570 -        using other tools versus 30 minutes to verify accuracy and
700571 -        expand span of attention with SDS.  Few people are willing to
700572 -        invest 30 hours to verify accuracy and expand span of
700573 -        attention, so using other tools the work is less accurate and
700574 -        overlooks a lot of connections needed for effective for action.
700575 -        Next, look at subjects, the same disparity can be shown by
700576 -        research.  Same for headlines and action items.
700578 -         ..
700579 -        Overcoming resistance to transformation from information to a
700580 -        culture of knowledge, discussed today, ref SDS 0 VF7J, yields
700581 -        two major theses that justify research....
700583 -                ..
700584 -           a.  Distinguishing information from knowledge, as Eric
700585 -               Armstrong related on 000503. ref SDS 79 5033  This can
700586 -               only be overcome by gaining experience doing KM, and SDS
700587 -               is the most direct way to get that experience.
700589 -                ..
700590 -           b.  Fear that accountability enabled by knowledge about the
700591 -               cause of mistakes causes more harm than making mistakes
700592 -               caused by ignorance. ref SDS 0 OI91
700593 -
700595 -         ..
700596 -    2.  Implementation
700597 -
700598 -        Generic
700599 -
700600 -           Transformation entails leadership that helps people discover
700601 -           benefits and fun of adding intelligence to information.
700602 -           People hunger for information that brings immediate rewards
700603 -           through sensory perception. see POIMS, ref OF 6 YZ4I and
700604 -           ref OF 6 RJ5O  However, people actually need knowledge. How
700605 -           then to transform "need" into demand for what people like
700606 -           that drives performance?
700607 -
700608 -               [On 020812 even KM experts refuse to use explicit links
700609 -               that take a few seconds for creating a connected record
700610 -               of knowledge. ref SDS H9 TV9K
700612 -            ..
700613 -           Empowering people to save time and money must overcomes
700614 -           ignorance, fear and denial by changing attitudes about
700615 -           working intelligently to improve, as discussed with Morris
700616 -           on 990817. ref SDS 54 6829
700618 -            ..
700619 -           Experience enables people to discover that a connected
700620 -           record which at first seems to boggle the mind, actually
700621 -           saves time and money, reviewed on 000125. ref SDS 67 3867
700623 -            ..
700624 -           Com Manager enables many people to benefit from intelligence
700625 -           without having to learn anything, by one person using SDS.
700626 -
700628 -         ..
700629 -        Education and Continual Learning
700630 -
700631 -           See discussion with Terry Winograd at Stanford on 011219.
700632 -           ref SDS F0 Y74N
700633 -
700634 -           Specific study was proposed on 951012 during meeting at
700635 -           University of Santa Clara. ref SDS 27 9Y5G
700637 -            ..
700638 -           History is a subject that directly benefits from a method to
700639 -           track chronology of events that comprise history.  Realizing
700640 -           benefits of wisdom gleaned connecting the dots showing cause
700641 -           and effect from history can be obtained faster by adding a
700642 -           "work journalism" role.
700643 -
700645 -         ..
700646 -        Journalism and the Press
700647 -
700648 -           Using SDS is largely a journalism role applied to the daily
700649 -           microcosm of tasks performed by individuals, teams, projects
700650 -           and organizations at all levels.
700651 -
700652 -           Research can show the degree to which conventional
700653 -           journalism benefits from adding "intelligence" to reporting,
700654 -           similar to benefits for studying history, since journalism
700655 -           are the front line of writing history.
700656 -
700658 -         ..
700659 -        Management and Communication
700660 -
700661 -           Professor Ransdell pointed out on 000726 that SDS enables a
700662 -           theory of management and communication that has escaped
700663 -           discovery by researchers since the 17th century. ref SDS 88
700664 -           7838  Drucker argues that "analysis" is the primary task and
700665 -           responsibility of daily management, reviewed on 931130.
700666 -           ref SDS 12 7911  Better management aids business and
700667 -           government.  On 911123 SDS was identified as a new way of
700668 -           working that strengthens analysis. ref SDS 6 0477
700670 -            ..
700671 -           This is a thesis that can be studied and upon verification,
700672 -           announced as a major advance, if true.
700673 -
700675 -         ..
700676 -        National Security
700677 -
700678 -           On 980815 warnings that national security capability had
700679 -           fallen because resources were diverted from analysis to
700680 -           technology that gathers information. ref SDS 45 1173  On
700681 -           010911 national security failed because analysis failed.
700682 -           ref SDS D4 YNGH
700684 -            ..
700685 -           SDS enables doing analysis faster, cheaper and better than
700686 -           other methods.  This thesis can be researched.
700687 -
700689 -         ..
700690 -        Science and Research
700691 -
700692 -           The SDS plan, perform, report cycle fits the model of
700693 -           scientific method for research that requires ability to
700694 -           organize data into chronology and context showing cause and
700695 -           effect.
700696 -
700698 -         ..
700699 -        Health Care discussed today. ref SDS 0 U53V
700700 -
700701 -           Kaiser reports communication is the most important
700702 -           ingredient for good health care, reviewed on 990615.
700703 -           ref SDS 51 0806  Communication occurs between doctor and
700704 -           patient, doctor and staff, and innately more commonly called
700705 -           analysis, intelligence and research.  National reporting on
700706 -           990912 found that communication mistakes are a major cause
700707 -           of medical mistakes, ref SDS 55 0960, and that medical
700708 -           mistakes cause more death and injury than automobile and
700709 -           airplane accidents combined. ref SDS 55 0001
700711 -            ..
700712 -           Communication Metrics maintains alignment in communication
700713 -           that reduces mistakes.  This thesis can be tested in the
700714 -           doctor/patient channel, the doctor/staff channel, and for
700715 -           the doctor to avoid continual bumbling from getting mixed
700716 -           up.
700717 -
700719 -         ..
700720 -        Law
700721 -
700722 -           On 911130 Justice Stanley Mosk on the California Supreme
700723 -           Court reviewed SDS and found this is a new way of working
700724 -           that improves present methods using traditional literacy.
700725 -           ref SDS 7 P15J
700726 -
700728 -         ..
700729 -    3.  Results - Benefits of Adding Intelligence to Information
700730 -
700731 -        Research can explain how to determine cost/benefits of
700732 -        literacy.  Suppose we did not have literacy?  Theoretically,
700733 -        there would be a lot of cost savings because people would not
700734 -        spend so much time writing things down.  Most people
700735 -        intuitively say that civilization has established over many
700736 -        centuries, even millennia, that time invested to write things
700737 -        down is returned many times over in savings from accurate
700738 -        memory, otherwise we would not go to the time and expense of
700739 -        sending everyone to school to learn the ABCs. Research can
700740 -        therefore investigate what value does SDS adds to traditional
700741 -        literacy, and then use that as a indicator to estimate cost
700742 -        savings, rather than wait for several thousand years to
700743 -        discover it would be a good idea for everyone to work
700744 -        intelligently, as occurred in the case of literacy that was
700745 -        formulated in about 2000 BC and was instituted uniformly in
700746 -        about 1850.
700748 -         ..
700749 -        Jeremy Campbell says in his book "The Improbable Machine" that
700750 -        people pay a price for relying on common sense to fill in the
700751 -        gaps from remembering the gist of information, about 5% from
700752 -        communication in meetings, calls and documents, commonly called
700753 -        "expediting," reviewed on 900303. ref SDS 5 4456
700755 -         ..
700756 -        Andy Grove says in his book "Only the Paranoid Survive" that
700757 -        mental maps are awfully forgiving of ambiguity, ref SDS 43
700758 -        7571, and so Andy says writing copious notes avoids mistakes
700759 -        that cause productivity, earnings and stock prices to fall,
700760 -        reviewed on 980307. ref SDS 43 3668
700762 -            ..
700763 -           This is a common thesis that can be researched.
700765 -            ..
700766 -           Maybe Jeremy and Andy are mistaken.
700768 -            ..
700769 -           Maybe people don't any price at all, or perhaps the price is
700770 -           small and it is not worth investing time to remember
700771 -           correctly.
700773 -            ..
700774 -           Maybe people remember most of the important facts and only
700775 -           use common sense to fill in unimportant ones, based on
700776 -           executive training that only 20% of information impacts 80%
700777 -           of results, reported on 940426. ref SDS 21 4022  What would
700778 -           be the effect on results, if people remember 5% but need
700779 -           20%, 400% more in order to achieve favorable impact on 80% of
700780 -           results.  Surely a mathematician could have a field day
700781 -           discerning various formulas to demonstrate the yoyo effect
700782 -           on the economy, as people, groups, organizations, industries
700783 -           and the entire nation suffer through continual cycles of
700784 -           economic collapse and recovery.
700786 -         ..
700787 -        USACE says in two published reports that Communication Metrics
700788 -        supported by SDS provides an "intelligence" role that costs a
700789 -        lot less than the price people pay to fix mistakes caused by
700790 -        relying on common sense. ref DRP 10 6172 and ref DRP 11 0001
700791 -
700792 -           This thesis can be researched.
700794 -            ..
700795 -           USACE reported with certainty that SDS saved about $200K on
700796 -           a small matter that took about 10 minutes to assemble the
700797 -           record, and maybe $2K - $3K to prepare, reported on 981027.
700798 -           ref SDS 46 7315  USACE paid an additional $30M on another
700799 -           matter for which they likely owed about $10M. ref SDS 46
700800 -           9152  What would be the ROI for paying out another $200K or
700801 -           so to avoid paying the additional $20M?  What does this tell
700802 -           us about the value of knowledge in relation to continued
700803 -           reliance on IT?
700804 -
700806 -         ..
700807 -        Eric Armstrong says in a letter on 010916 that SDS enables
700808 -        amazing memory with mechanisms that obviously work for finding
700809 -        everything. ref SDS D5 PG6J  Eric says in another letter on the
700810 -        same day that using the IT methods he likes nobody can find
700811 -        anything. ref SDS D6 KA6H  Later on 011003 he reported that
700812 -        inability to find anything paralyzes productivity. ref SDS E5
700813 -        EC5N
700815 -         ..
700816 -        Morris Jones observed on 010425 that using SDS is a utopia
700817 -        compared to other methods because everything is in the right
700818 -        place at the right time. ref SDS B3 EP7F
700819 -
700820 -           This thesis can be researched.
700821 -
700822 -           Maybe Eric and Morris just need extra help to use other
700823 -           methods correctly, and spending a little more time they can
700824 -           find things like SDS does.
700825 -
700827 -         ..
700828 -        POIMS says that SDS inherently creates chronologies of cause
700829 -        and effect that provide continuous case studies which aid
700830 -        understanding better than traditional IT technologies.
700831 -
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7009 -