THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 7, 2002 09:41 PM Monday; Rod Welch

Called Morris on Gary's progress, SDS software class.

1...Summary/Objective
2...Feedback Aligns Paraphrase and Twists with Original Meaning
3...Paraphrase Twists Understanding to Strengthen Memory Needs Feedback
4...Gary Johnson to Contact Morris about SDS Development
5...Usefulness Not Taught in Computer Science
6...Office Productivity Classification Cited by Terry Winograd
7...SDS Does Not Fit Recognized Class Software; Maybe Office Productivity
8...MIT Lab Explains Computer Science
9...Computer Science Necessarily Requires Attention to Usefulness
10...SDS Has Good Fit with KM Defined in POIMS But No Other Programs
11...Knowledge Management Category for SDS, but Has Proven Elusive
12...Wordprocessing and Spreadsheets Top Selling Software Programs
13...Structured Wordprocessing, Context Describe Part of SDS Capability
14...Killer Application Needed for KM to Improve Productivity Beyond IT
.....................Spreadsheet for Knowledge
...........Operating System for People and Organizations
15...Productivity Problems of Big Organizations Helped by SDS
16...Life-style Good Management Practices Enabled by SDS
17...Communication Manager Uses SDS without New Life-style for Everybody
18...Advocacy Aligns Work with Objectives, Requirements Commitments


..............
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CONTACTS 
0201 - Intel Corporation                                                                                                                                                  O-00000704 0201
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation                                                                                                                                          O-00000704 0201

SUBJECTS
Cognitive Science Ignorant Meaning Drift Information Overload Not Sol
Apologize Pressuring Morris to Work on SDS that Applies Cognitive Sci
Listening Morris Feels Rod is Not Listening
Listening to Morris' Concerns about SDS Defects Inadequate
Twist Morris Feels Rod Misrepresents Morris Views Religion Submits No
Good Conduct Sustained Faith Deferred Rewards Not Evident from Common
Listening Verbal Communication Error Prone
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
SDS Class of Software Organized Wordprocessing in Context
Accuracy SDS Record Incorrect 1-sided Frustrating Knowledge Space Nee
Accuracy SDS Record Incorrect Rod Not Listening
Rod Not Listening Twisting Things Needs Links for Support Morris Con

1414 -
1414 -    ..
1415 - Summary/Objective
1416 -
141601 - Follow up ref SDS C5 0000, ref SDS C1 0000.
141602 -
141603 - Morris realizes that paraphrasing is a common practice to capture
141604 - organizational memory, and that feedback helps maintain alignment with
141605 - original understandings.  He feels life would be easier if this was
141606 - not the case.  He will try to respond constructively to Gary's
141607 - contact about SDS.
141608 -
141609 -
141610 -
141612 -  ..
1417 -
1418 -
1419 - Discussion
142001 -  ..
142002 - Feedback Aligns Paraphrase and Twists with Original Meaning
142003 - Paraphrase Twists Understanding to Strengthen Memory Needs Feedback
142004 -
142005 - Morris received the letter, ref DIP 9 0001, on Religion, Cognition and
142006 - Twists, submitted to him on 011220, ref SDS C5 0001, that answers
142007 - questions in his letter on 011211. ref SDS C1 JO6O
142008 -          ..
142009 -      1.  Morris has not submitted additions or corrections, so
142010 -          this indicates that the answers to his questions are
142011 -          sufficiently satisfactory so as not to cause further harm
142012 -          that warrented posing the original questions.
142014 -           ..
142015 -          This evening he did not offer any specific comments on these
142016 -          matters, except as follows....
142017 -          ..
142018 -      2.  Reviewed "twists" and feedback because these are
142019 -          closely related and go to management productivity as related
142020 -          to attitudes, practice and personal preference.
142022 -           ..
142023 -          Upon discussion, Morris indicated that "twists" of his views
142024 -          in the SDS record, reported, for example on 011211,
142025 -          ref SDS C1 R68J, can also be called "paraphrase," as noted in
142026 -          POIMS, ref OF 1 3943, which leads to meaning drift, as
142027 -          further set out in NWO, if there is no feedback to maintain
142028 -          alignment with original sources and clarify intent.
142029 -          ref OF 2 14FG
142031 -           ..
142032 -          Lack of feedback making corrections today supports analysis
142033 -          on 011211 that did not seem to reveal any significant and
142034 -          material misrepresentation of Morris' views. ref SDS C1 4S9F
142036 -           ..
142037 -          Morris' seemed to relate today that using SDS for feedback
142038 -          and alignment is an extra step that requires a change in
142039 -          life-style.  He feels people want what they intend in
142040 -          conversations to be understood, as intended, regardless of
142041 -          what is actually said, and do not want to have to correct
142042 -          misunderstandings with feedback, because that takes extra
142043 -          time.
142045 -           ..
142046 -          On 010908 Jack Park explained personal feelings that limit
142047 -          use of feedback to refine accuracy of understandings.
142048 -          ref SDS 98 0001
142050 -           ..
142051 -          Morris, further indicated that the Com Metrics process of
142052 -          using SDS to link current understandings to original sources
142053 -          for checking and adjusting alignment to avoid mistakes
142054 -          requires a change in life-style that people don't like,
142055 -          because it seems to take extra time at the time.
142056 -          ..
142057 -          On 890809 he wanted better communication through better
142058 -          listening to ensure accurate understandings and follow up to
142059 -          get things done correctly, on time and within budget.
142060 -          ref SDS 6 CJ9J  At that time, SDS seemed to take too much
142061 -          diligence for proactive management.  Executives and seminars
142062 -          were cited as faster, easier and cheaper methods for telling
142063 -          people to listen better, but there was lament that despite
142064 -          these cheaper methods, people won't listen. ref SDS 6 SL6J
142065 -
142066 -
142067 -
142068 -
142069 -
142070 -
1421 -

SUBJECTS
Jones, Morris Collaborating based on Ownership of SDS to Develop C Ve
Jones, Morris, Gary Plans to Contact about SDS Relatively Soon
Bright Stars Need Collaboration Grow Culture of Knowledge
Communicate Build Culture of Knowledge Alliances on SDS Com Metrics P
Link SDS POIMS in Communication for Foundation Build KM Capability Fo

2407 -
240801 -  ..
240802 - Gary Johnson to Contact Morris about SDS Development
240803 -
240804 - Explained that Gary plans to contact Morris before too long, per
240805 - Gary's letter today. ref SDS C9 0001, and so I would like Morris to
240806 - try to be constructive, to give this initiative a chance to grow.
240807 -
240808 - Gary is working on linking communication to expand span of attention,
240809 - per his letter today. ref SDS C9 W69L
240810 -
240811 -      [On 020213 Gary submits correspondence with links using
240812 -      addressability in Knowledge Space and created with Microsoft Word
240813 -      and Outlook. ref SDS D1 DW9I
240814 -
240815 -
240816 -
240817 -
240818 -
240819 -
240820 -
2409 -

SUBJECTS
SDS Class of Software Organized Wordprocessing in Context
Falls Through Cracks SDS Usefulness Applications Not Taught Computer
User Centered Design
Human Centered Design
Usability Engineering
Office Productivity Good Summary Description of SDS that Extends Beyo
SDS Does Not Fit Any Software Classification Maybe KM
Jones, Morris Says Nobody Uses Other Software to Support Management t

4810 -
481101 -  ..
481102 - Usefulness Not Taught in Computer Science
481103 - Office Productivity Classification Cited by Terry Winograd
481104 - SDS Does Not Fit Recognized Class Software; Maybe Office Productivity
481105 -
481106 - In the discussion last Friday, Morris confirmed understandings that
481107 - emerged from meeting with Terry Winograd at Stanford on 011219, and
481108 - from work with Doug Engelbart's group the past 2 years, that SDS
481109 - capability to augment intelligence does not fit the objectives nor
481110 - design for other classes of software.
481112 -  ..
481113 - We reviewed Terry's letter yesterday that suggested contacting the
481114 - Department at Stanford for Management Science and Engineering.
481115 - ref SDS C8 I25K
481116 - ..
481117 - Morris said this evening that SDS slips through the cracks of
481118 - computer science and other academic studies in formal education.  He
481119 - said nobody uses other software to perform the tasks SDS does, echoing
481120 - remarks on 010924. ref SDS A3 XT5F
481121 - ..
481122 - SDS is a pioneer integrating management science, cognitive
481123 - science and computer science, as explained in NWO, ref OF 2 7572, and
481124 - called out by Drucker in his article reviewed on 991025. ref SDS 70
481125 - 0785
481126 - ..
481127 - Discussion this evening indicated that computer science training
481128 - focuses on teaching kids to program computers by creating algorithms,
481129 - but does not address what would be useful to program, which is a key
481130 - dimension of empathic design.  Morris indicated that computer
481131 - scientists are hired by companies who tell them what they want to have
481132 - programmed.
481133 -
481134 -     [On 020128 discussed with Doug Engelbart. ref SDS D0 0H3H
481136 -      ..
481137 -     [On 020610 John Maloney feels that positioning SDS with other
481138 -     technology and methods is challenging. ref SDS D2 N16F
481139 - ..
481140 - I asked if there is then another formal discipline that studies
481141 - how to apply computer hardware and software usefully to improve
481142 - productivity of activities to think, remember and communicate, called
481143 - out in POIMS to explain how SDS works? ref OF 1 3742
481145 -  ..
481146 - For example where are.....
481147 -
481148 -       Empathic design.......................940508, ref SDS 24 6930
481149 -       Human centered design.................940510, ref SDS 25 3850
481150 -       User centered design..................950710, ref SDS 39 6403
481151 -
481152 - ...taught to students in school?
481154 -  ..
481155 - All of these software design methodologies sound similar to Terry's
481156 - scope at Stanford's Computer Science Department, described as....
481157 -
481158 -
481159 -                   Human computer interface (HCI)
481160 -
481161 -
481162 - ...reported on 011213. ref SDS C2 623O
481163 - ..
481164 - On 011213 Terry initially suggested SDS work product looks like
481165 - office productivity software. ref SDS C2 OF6F  Would Einstein,
481166 - Jefferson, Shakespear, Aristotle feel their work using the alphabet
481167 - was applying an office productivity program?
481168 - ..
481169 - On Friday, Morris related that he participates in some manner on
481170 - a board to review curriculum at San Jose State, where he teaches a
481171 - graduate course in electrical engineering.  He said that research in
481172 - the social sciences is beginning to focus on the human brain and
481173 - mental functioning, simply because they have run out of other things
481174 - to research.  However, this is a different group of folks from the
481175 - computer science and management science department
481177 -  ..
481178 - Morris indicated there is no middle ground in computer science between
481179 - AI that strives to develop computers to think, and SDS that strives to
481180 - augment intelligence.  He indicated Computer Aided Thinking generally
481181 - takes a different approach from SDS, focusing on things like topic
481182 - maps, and dialog maps, both reviewed on 010916. ref SDS A1 S44G
481184 -  ..
481185 - Morris related that experience hiring computer scientists and software
481186 - engineers over many years shows that the balance between understanding
481187 - computers and designing applications to augment human capabilities is
481188 - not actually taught in school.  He indicated that web sites, like MIT,
481189 - Stanford, etc., calling for empathic and user centered design,
481190 - usability engineering, etc., reviewed below, ref SDS 0 HN5O, turn out
481191 - to mean that a university department will perform under contract for a
481192 - fee research that is given the title of empathic design, etc., but
481193 - work product is provided by people who have no actual training nor
481194 - experience to accomplish the requirements of integrating computer
481195 - science, congitive science and management science, plus ergonomics.
481196 - ..
481197 - Morris' point is supported by the record the past two years
481198 - showing that computer scientists seem to have no clue about how to
481199 - develop knowledge management, as reported on 011003. ref SDS A5 Y18H
481200 - The report on 001130 that IBM gave up trying to convert LN to support
481201 - SDS capability further establishes that empathic design is neither
481202 - taught nor practiced for applying technology to management and
481203 - communication. ref SDS 85 F26K
481204 -
481205 -     [On 020610 John Maloney feels that positioning SDS with other
481206 -     technology and methods is challenging. ref SDS D2 N16F
481207 -
481208 -
481209 -
481210 -
481211 -
481212 -
481213 -
481214 -
4813 -

SUBJECTS
SDS Does Not Fit Any Software Classification Maybe KM
Productivity Require Anthropological Analysis, Discover What User's N
MIT Usefulness Productivity Key Criteria in Computer Scinece Lab

5205 -
520601 -  ..
520602 - MIT Lab Explains Computer Science
520603 - Computer Science Necessarily Requires Attention to Usefulness
520604 -
520605 - Morris' perspective explained above that computer science does not
520606 - teach people how to use empathic design to produce useful technology,
520607 - ref SDS 0 M18J, may relate actual practice that occurs in teaching
520608 - computer science.
520610 -  ..
520611 - Research today indicates, however, that, in theory, computer science
520612 - seems to be very much concerned about deploying useful capabilities,
520613 - as seen from the description of the computer lab (LCS) at MIT...
520614 -
520615 -          http://www.lcs.mit.edu/about/about.html
520616 -      ..
520617 -      MIT Laboratory for Computer Science (LCS) is an
520618 -      interdepartmental laboratory whose principal goal is research in
520619 -      computer science and engineering. It is dedicated to the
520620 -      invention, development and understanding of information
520621 -      technologies which are expected to drive substantial technical
520622 -      and socio-economic change.
520624 -       ..
520625 -      LCS brings together faculty, researchers, and students in a broad
520626 -      program of study, research and experimentation. Its members
520627 -      pursue innovations in information technology that will yield
520628 -      substantive long-term improvements in the ways that people live
520629 -      and work. LCS strives for excellence, relevance, and social
520630 -      purpose. The hallmark of its research is a balanced consideration
520631 -      of technological capability and human utility.
520632 - ..
520633 - Nominally, this sounds like folks trying to develop a new way of
520634 - working and thinking, which SDS enables by augmenting intelligence
520635 - from enhancing alphabet technology, as discussed with Terry on 011219.
520636 - ref SDS C4 UT5H
520637 - ..
520638 - MIT's interest to strike a balance between tools and people
520639 - sounds like Stanford's focus on HCI, reviewed on 011213. ref SDS C2
520640 - 623O
520641 -
520642 -
520643 -
520644 -
520645 -
520646 -
5207 -

SUBJECTS
Secret KM is SDS Nobody Else Has Design Nor Program for Converting In
KM Best Category for SDS But No Other Products So Hard for People to
Knowledge Management KM Best Summary Description of SDS that Extends
Office Productivity Good Summary Description of SDS that Extends Beyo
SDS Does Not Fit Any Software Classification Maybe KM
Counterintuitive SDS Secret KM Design Counterintuitive, 000425
Category Software SDS Knowledge Management

6709 -
671001 -  ..
671002 - SDS Has Good Fit with KM Defined in POIMS But No Other Programs
671003 - Knowledge Management Category for SDS, but Has Proven Elusive
671004 -
671005 - Letter to Gary Johnson earlier this evening explains KM is a good name
671006 - for classifying SDS, per POIMS, ref OF 1 HO4H, but has fallen out of
671007 - favor because progress has been slow. ref SDS C7 VV6O
671008 -
671009 - On 001130 IBM failed to convert LN to KM. ref SDS 85 F26K
671011 -  ..
671012 - On 010426 Pat Lincoln reported that DARPA has given up on KM.
671013 - ref SDS 93 657O
671015 -  ..
671016 - This record supports review on on 000425 showing that KM is a secret
671017 - of SDS. ref SDS 74 0480
671018 -
671019 -
671020 -
671021 -
671022 -
6711 -

SUBJECTS
Organized Wordprocessing in Context SDS Software Category
Wordprocessing in Context Business Plan to Replace Wordprocessing Ema
Welch Management Method Different SDS Enables Consistent Good Managem
Information Management Applies Finance Cost Control WBS Methods for O
Classification Software SDS Operating System People Organizations
Subject Index Organic Structure
Spreadsheet for Knowledge Structure Creativity SDS Combines Wordproce

9609 -
961001 -  ..
961002 - Wordprocessing and Spreadsheets Top Selling Software Programs
961003 - Structured Wordprocessing, Context Describe Part of SDS Capability
961004 - Killer Application Needed for KM to Improve Productivity Beyond IT
961005 -
961006 - In our call on 020104, Morris proposed describing SDS as
961007 - "structured wordprocessing," which isn't too bad, because it
961008 - encompasses the organization that Bill DeHart cited in our call on
961009 - 000709, ref SDS 79 0052, and it is similar to "Wordprocessing in
961010 - Context" which I explained in a letter to Morris on 010226.
961011 - ref SDS 90 TE3F
961013 -  ..
961014 - Wordprocessing generally uses technology to improve typing and to
961015 - provide publishing capability to make information look better.  It is
961016 - a huge advantage for editing, per POIMS ref OF 1 2141, but does not
961017 - advance nor add anything to the traditional process of using alphabet
961018 - technology for creating information, per POIMS. ref OF 1 0959 and
961019 - ..
961020 - Larry Ellison with Oracle explained need for advancing beyond
961021 - wordprocessing and spreadsheets, during a professional event in Paris,
961022 - reported on 970222. ref SDS 54 3967  Bill Gates noted at the same
961023 - event that wordprocessing and spreadsheets are the two top selling
961024 - software prodcuts, and that integration requires more computer power,
961025 - and better operating systems.  Gates did not explain what integration
961026 - might entail, nor any benefits that would result. ref SDS 54 6956
961027 - ..
961028 - Integration of wordprocessing and spreadsheet software was
961029 - described during a meeting at Intel on 950927, as a....
961030 -
961031 -
961032 -                     Spreadsheet for Knowledge
961033 -
961034 -
961035 - ...where "knowledge" results from integrating traditional use of
961036 - alphabet technology for creating information with wordprocessing, and
961037 - time management. ref SDS 41 6295  Organic Subject Structure applies
961038 - principles of accounting and cost control to strengthen information
961039 - management.  SDS combines, , or integrates (as called out by Gates and
961040 - Ellison at the Paris event in 1997), a unique form of information
961041 - management, with time management, that makes computers an effective...
961042 -
961044 -  ..
961045 -
961046 -           Operating System for People and Organizations
961047 -
961048 -
961049 - ....as further explained during the meeting at Intel on 950927,
961050 - ref SDS 41 8400, based on a data base design to "plan, perform,
961051 - report" that manages multiple users, multiple projects, and multiple
961052 - subjects, etc., which Morris described as the Welch Management Method,
961053 - in our call on 911123. ref SDS 14 0477
961055 -  ..
961056 - Structured wordprocessing that provides information in context is an
961057 - important benefit that comes from using SDS.
961058 -
961059 -
961060 -
961061 -
9611 -

SUBJECTS
Productivity Reduced Meetings Waste Time Arguing Who What When Where
Productivity Loss Laziness Tolerated by Bureaucracy to Achieve Econom
Memory Explain SDS Benefits Instead of Intelligence to Improve Produc
Productivity Reduced Meetings Waste Time Arguing Who What When Where
Productivity Improved by SDS for Big Organizations
Continual Learning SDS Intelligence Plan Perform Report Process

A408 -
A40901 -  ..
A40902 - Productivity Problems of Big Organizations Helped by SDS
A40903 -
A40904 - Morris asked how SDS solves problems of poor productivity in big
A40905 - organizations that worries Gary, as reported on 011006? ref SDS A7
A40906 - EL5F
A40907 -
A40908 -    1.  USACE reported SDS adds intelligence to management that avoids
A40909 -        mistakes, ref DRP 7 6172, which improves productivity in big
A40910 -        organizations, as set out in reviewing Gary's concerns on
A40911 -        011006. ref SDS A7 EL6J
A40913 -         ..
A40914 -    2.  SDS enables new way to work using good management consistently,
A40915 -        which is a life-style that is different from the way other
A40916 -        people work, noted by Morris in telecon on 911123. ref SDS 14
A40917 -        0477
A40919 -         ..
A40920 -        Continual learning advocated by many authorities, as good
A40921 -        management practice, is only practical using SDS, as reported
A40922 -        on 950721, reviewing ISO and PMBOK management standards.
A40923 -        ref SDS 40 2846
A40925 -         ..
A40926 -        Traceability to origtinal sources, also, called alignment and
A40927 -        an "audit trail," improves productvity in many ways, reported
A40928 -        recently on 011222. ref SDS C6 FG6F  This capability is, also,
A40929 -        advocated by professional managment standards, reviewed on
A40930 -        950721. ref SDS 40 1740
A40932 -         ..
A40933 -        Traceability and continual learning are closely related, as
A40934 -        further noted on 950721. ref SDS 40 6883
A40936 -         ..
A40937 -        Dave Vannier noted on 970603 that SDS to enable consistent use
A40938 -        of good management practice would improve productivity at
A40939 -        Intel. ref SDS 56 5803
A40941 -         ..
A40942 -    3.  SDS makes it faster and easier to find information when it is
A40943 -        needed to make decisions and solve problems proactively, that
A40944 -        is aligned with objectives, requirements and commitments, as
A40945 -        noted recently on 010916. ref SDS A0 0001
A40947 -         ..
A40948 -        Finding information quickly requires an efficient, natural way
A40949 -        to capture and organize information.
A40951 -         ..
A40952 -        Organizational memory is general description of this
A40953 -        capability.  On 010924 Morris noted SDS does this better than
A40954 -        other methods. ref SDS A3 XT5F
A40956 -         ..
A40957 -        Morris proposed explaining advantage of SDS for improving
A40958 -        memory, in a letter on 990721. ref SDS 68 0001  More recently
A40959 -        on 010425 he noticed SDS use cases show everything is organized
A40960 -        in the right place at the right time, which is a "utopia"
A40961 -        compared to using other methods. ref SDS 92 EP7F
A40962 -        ..
A40963 -        On 950303 he indicated SDS could help people remember
A40964 -        what happened at a meeting in Paris. ref SDS 35 3333
A40966 -         ..
A40967 -        USACE made same observation based on experience working with
A40968 -        SDS in 1996. ref DRP 7 1878
A40970 -         ..
A40971 -        Bill DeHart made same observation in a telcon with Morris on
A40972 -        000709, relating experience using SDS at PG&E. ref SDS 79 0052
A40974 -         ..
A40975 -        Earlier on 900319 better memory is cited in research as aiding
A40976 -        human reasoning. ref SDS 11 0005
A40978 -         ..
A40979 -    4.  SDS provides a common story.  People think and communicate
A40980 -        through "stories," and constantly get the story mixed up due to
A40981 -        information overload, which causes a lot of frustration,
A40982 -        mistakes, loss, conflict, crisis and calamity. That causes poor
A40983 -        productivity.  A common story gets everybody on the same page,
A40984 -        and "debugs" the story to avoid mistakes, as explained in
A40985 -        POIMS. ref OF 1 1108
A40986 -        ..
A40987 -        Debugging the "story" to avoid meaning drift, explained
A40988 -        in POIMS, maintain alignment with personal and organizational
A40989 -        memory, and with objectives, requirements and commitments, is a
A40990 -        process of deliberative analysis for concurrent discovery of
A40991 -        gaps, errors in understanding and opportunities for improvement
A40992 -        that are overlooked in daily life until disaster strikes.
A40993 -        Thousands of mistakes in programming software, noted by Morris
A40994 -        on 010205, take 26 times longer to debug than to create initial
A40995 -        code. ref SDS 89 Q54L  This occurs far more often in ordinary
A40996 -        meetings, calls and email that code people for taking action
A40997 -        through communication, as Morris noted on 890809. ref SDS 6
A40998 -        8812
A41000 -         ..
A41001 -    5.  Be Prepared motto Morris teaches his boy scout troop is enabled
A41002 -        by SDS, reported on 950327, ref SDS 36 8822, as discussed with
A41003 -        Morris in a letter on 990813. ref SDS 69 2660
A41004 -        ..
A41005 -        There would not be any reason to teach being prepared
A41006 -        unless it improved productivity somehow.
A41008 -         ..
A41009 -        An article published on 960205 reported research showing poor
A41010 -        productivity of management is due largely because people are
A41011 -        not prepared for meetings, calls and daily work. ref SDS 43
A41012 -        5902
A41014 -         ..
A41015 -        Common story enables people to be prepared for meetings, calls,
A41016 -        email and for making decisions, as reported by USACE in a memo
A41017 -        on 960407. ref DRP 7 6307
A41019 -         ..
A41020 -        Morris noted SDS helps solve this problem, during a meeting on
A41021 -        950228. ref SDS 34 1994
A41022 -        ..
A41023 -    6.  SDS enables effective intelligence using a plan, perform,
A41024 -        report design, explained in POIMS. ref OF 1 6649
A41025 -        ..
A41026 -        Adding intelligence to information adds value to
A41027 -        traditional practice of literacy that lifts capacity to think,
A41028 -        remember and communicate. ref OF 1 3742
A41030 -         ..
A41031 -        Productivity and earnings are primarily driven by these
A41032 -        factors, which are strengthened by SDS.  For example, Drucker
A41033 -        notes in his book, Management Responsibilities and Practices
A41034 -        that analysis is the primary responsibility of a manager,
A41035 -        reported on 931130. ref SDS 23 7911
A41037 -         ..
A41038 -    7.  Intelligence aligns common story with objectives, requirements
A41039 -        and commitements to help people take timely action that is
A41040 -        complementary.  This leverages productivity of individuals and
A41041 -        avoids conflicting action and mistakes that require rework
A41042 -        which cause delay and extra cost.
A41043 -        ..
A41044 -        Productivity doing work aligned with objectives,
A41045 -        requirements and commitments saves time and money for reasons
A41046 -        explained recently on 011222. ref SDS C6 FG6F
A41048 -         ..
A41049 -        Morris noted advantages of alignment during a meeting on
A41050 -        921127, ref SDS 19 0674, which aligned with his prior concern
A41051 -        about need for better listening on 890809. ref SDS 6 CJ9J
A41053 -         ..
A41054 -        USACE reported cost savings. ref DRP 8 0001
A41055 -
A41056 -
A41057 -
A41058 -
A41059 -
A411 -

SUBJECTS
Life Style SDS Project Program Management Market Focus
Good Management Capture Organizational Memory Follow Up Get Things Do
New Way Working Life-style Change for Everyone Note Necessary SDS Ena
Life-style Change Frustrating Feedback Align Twists Paraphrase Origin
Life-style New Way Working Resisted by Established People Organizatio
Com Manager Helps People Learn SDS on the Job Transitioning Build Fai
Com Manager Deliberates Organizational Memory Different Tasks from Tr
Life Style Change, Don't Want to Spend All Day at Computer
Culture Resists Get Mad Angry Com Manager Just One Person's Opinion

AD11 -
AD1201 -  ..
AD1202 - Life-style Good Management Practices Enabled by SDS
AD1203 - Communication Manager Uses SDS without New Life-style for Everybody
AD1204 -
AD1205 - Morris worried that SDS requires a change in life-style that prevents
AD1206 - people from improving the work to save time and money.
AD1207 -
AD1208 -     Experience at DNRC, PG&E and later USACE shows people continue to
AD1209 -     work the same way.  A Communication Manager using SDS provides
AD1210 -     intelligence that makes everyone more effective, as explained
AD1211 -     above. ref SDS 0 UP3I
AD1213 -      ..
AD1214 -     Meeting at PG&E on 941130 is an example. ref SDS 30 0003
AD1216 -      ..
AD1217 -     SDS enables a new way of working using good management practices
AD1218 -     consistently, as explained on 921205, ref SDS 20 4080, and, which
AD1219 -     further enables a new way of thinking through writing that lifts
AD1220 -     capacity to think, remember and communicate, as explained in
AD1221 -     POIMS. ref OF 1 3742
AD1222 -     ..
AD1223 -     Learning a new way of working and thinking takes time to
AD1224 -     absorb, as Morris reported on 920215. ref SDS 18 5820
AD1226 -      ..
AD1227 -     Communication Manager role enables people to avoid learning a new
AD1228 -     life-style, yet benefit from intelligence, as reported by....
AD1229 -
AD1230 -         Wayne Wetzel at DNRC.................010725, ref SDS 96 YZ4M
AD1231 -         Bill DeHart at PG&E..................941230, ref DRP 5 0001
AD1232 -         Tom Keeling at USACE.................961101, ref SDS 51 8888
AD1233 -         Leonard SooHoo at USACE..............970406, ref DRP 7 3888
AD1235 -      ..
AD1236 -     Accounting is an analogous role that has long been recognized, as
AD1237 -     providing support for precise alignment of daily finances that
AD1238 -     aids people carrying out the work without everyone adopting a
AD1239 -     life-style of balancing expenses and income down to the last
AD1240 -     penny.  The increase risk of error now makes it advantageous to
AD1241 -     deploy support for communication that is presently provided for
AD1242 -     finances, as explained in NWO. ref OF 2 6369
AD1243 -
AD1244 -
AD1245 -
AD1246 -
AD1247 -
AD1248 -
AD1249 -
AD1250 -
AD13 -

SUBJECTS
Internal Management SDS Overkill Undermines Trust Disrupts Good Worki
Advocacy 1-sided Interpretation Frustrating Knowledge Space Need More
Internal Management Fears Accountability

AM05 -
AM0601 -  ..
AM0602 - Advocacy Aligns Work with Objectives, Requirements Commitments
AM0603 -
AM0604 - Morris worried again about SDS being useful only for advocacy in
AM0605 - external management.
AM0606 -
AM0607 -     Terry Winograd raised this issue on 011219. ref SDS C4 UU7N
AM0608 -
AM0609 -     "Debugging" management by adding alignment for internal management
AM0610 -     is explained in POIMS.
AM0612 -      ..
AM0613 -     Internal needs "intelligence" to strengthen listening as Morris
AM0614 -     noted on 890809. ref SDS 6 PU7J
AM0616 -      ..
AM0617 -     SDS was used at PG&E primarily to coordinate internal management
AM0618 -     among various departments, e.g., land, engineering, project
AM0619 -     management, construction, contracts. legal.
AM0620 -     ..
AM0621 -     Suggested Morris contact Bill DeHart about this point, to
AM0622 -     supplement Bill's input on SDS advantage of better organization,
AM0623 -     from a telecon on 00709.
AM0624 -
AM0625 -
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AM0627 -
AM0628 -
AM0629 -
AM0630 -
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AM07 -
Distribution. . . . See "CONTACTS"