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S U M M A R Y


DIARY: December 1, 2002 04:12 PM Sunday; Rod Welch

Culture of knowledge overcomes ignorance, fear and denial.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Weblogs Klogs Blogs Foster Culture of Knowledge Growing Common Practi
Shared Meaning POIMS Integrates Personal Organizational Management
Intelligence Process Continual Learning Supported by SDS Plan Perform
Weblogs Alignment Link Original Sources Aids Understanding Context, D
Links Original Sources Aids Understanding Context, Doug Engelbart
Enabling Forces Breakthrough Latent Demand Changing to Patent, Doug E
Johnson, Gary Weblogs Killer Application Destroys Productivity Grows
Killer Application Weblogs Email Destroys Productivity Grows Demand f
New Way Thinking Listening Analysis Understanding Follow Up Make Comm
Weblogs Enabling Force Grow Skills Familiarity Writing Linking Increa
Diary Improves Understanding of Cause and Effect, SDS Enhances Contex
Capturing Organizational Memory Who What When Where Why How; 901011
Care About Productivity Earnings Stock Prices Organizational Memory E
Weblogs Email on Internet Webmail Journaling Outlining Linking Collab
Hard Work Enables Good Management if there is Enough Desire and Willp
Knowledge Management Hard Work

4718 -    ..
4719 - Summary/Objective
4720 -
472001 - Follow up ref SDS 41 0001, ref SDS 40 0000.
472002 -
472003 - Received ref DRT 1 0001 from Gary saying he was not familiar with
472004 - background on weblogs and SDS, commenting on a letter to Gary issued
472005 - 021129 about weblogs growing awareness of the things SDS does,
472006 - ref SDS 41 9S8F, based on research reported in a record on 020301.
472007 - ref SDS 30 GT4M, and another favorable report on 020522. ref SDS 32
472008 - 5M3G
472009 -
472010 - Gary comments on the letter explaining weblogs, email and other IT
472011 - methods are enabling forces, ref DIP 1 Z18L, that build a path for a
472012 - culture of knowledge, ref DIP 1 014Q, by observing....
472013 -
472014 -    1.  There are indeed some hopeful signs that at least some
472015 -        attention is being paid to tools that can improve at least some
472016 -        aspects of management and collaboration. ref DRT 1 WK8K
472017 -
472018 -  ..
472019 - This assessment of advance seems to understate progress that has been
472020 - achieved in relation to 2,000 years of prior history, whereas in the
472021 - past 50 years there has been mass movement from typewriters and
472022 - handwriting to wordprocessing, email, powerpoint methods and
472023 - spreadsheets, despite enormous cultural resistance to improvement
472024 - cited on 020131. ref SDS 28 G15V
472025 -
472026 -  ..
472027 - Gary continues...
472028 -
472029 -    2.  The cynic in me says that the fundamental problem of all
472030 -        management and of knowledge management specifically is that,
472031 -        "sooner or later, somebody has to think." There is no escape
472032 -        from that fundamental fact, and since thinking is hard work for
472033 -        which hardly anybody has any training, the vast majority will
472034 -        do almost anything to keep from having to do it. ref DRT 1 0054
472035 -
472036 -  ..
472037 - Gary presents a powerful dilemma moving from information to a culture
472038 - of knowledge, discussed in POIMS. ref OF 1 MQ6J  Research on 000307
472039 - showed that good management is very hard work using conventional
472040 - information technology. ref SDS 10 5182  This research was supported
472041 - eight (8) months later when Eugene Kim proposed on 001126 using IT for
472042 - learning KM. ref SDS 16 QW8I  Another member of the OHS/DKR team said
472043 - at the time that the Eugene's idea was hard to implement. ref SDS 16
472044 - X8PW  Subsequent experience showed that nobody performed KM with their
472045 - IT capabilities no matter how hard anyone worked.  On the other hand,
472046 - SDS makes good management converting information into knowledge fast
472047 - and easy and fun, explained on 001004, ref SDS 15 6N9G, as shown by
472048 - SDS records on the Internet.
472049 -
472050 -  ..
472051 - However, nothing can make good management as as fast and easy as bad
472052 - management that does nothing but react to information in the moment,
472053 - explained on 000920, ref SDS 14 T33H, and makes no effort to use the
472054 - eight (8) steps set out in the record on 001219. ref SDS 18 4W4L
472055 - People who make no effort to use good management cannot save time
472056 - using SDS for good management, and so will never experience the larger
472057 - objective of saving time and money on getting things done correctly,
472058 - on time and within budget by reducing the rework cycle, explained in
472059 - the report issued by USACE on 971007. ref DRP 2 4680 Therefore, the
472060 - target market is people who are trying to use good management.  This
472061 - is an innovation loop, discussed further below. ref SDS 0 IX5Y
472062 -
472063 -  ..
472064 - Gary continues...
472065 -
472066 -    3.  That having been said, the adoption of enabling technologies
472067 -        such as editing on the web in various forms, is leading in the
472068 -        direction of allow the development of tools that can truly
472069 -        support a culture of knowledge for those who are willing to
472070 -        expend the necessary effort to achieve the benefit. ref DRT 1
472071 -        7W9L
472072 -
472073 -  ..
472074 - Willingness to expend effort depends on the amount of effort to be
472075 - expended in relation to benefits.  Good management merely increases
472076 - the chances of favorable results; there are no guarentees that any one
472077 - initiative will succeed because variables in life exceed the capacity
472078 - to manage successfully all of the time.  Drucker points out that good
472079 - management is the only way to achieve consistent success, reported on
472080 - 931130. ref SDS 5 WX7W, but that does not mean everything is
472081 - successful.  This lack of certainty or predictability for associating
472082 - good management with success leads to excuses that make feel good
472083 - management inviting, explained in 911123. ref SDS 2 1331  Making good
472084 - management fast and easy increases the number of people willing to
472085 - expend the effort, as Gary noted on 020618. ref SDS 34 MU6H  However,
472086 - for some, especially those who have failed after expending a lot of
472087 - effort trying to do knowledge management with information technology,
472088 - no amount of evidence will stir them to action.  Examples include....
472089 -
472090 -         ..
472091 -        Dave Vannier, Intel................ 950927, ref SDS 7 7732
472092 -        Eric Armstrong, Sun................ 000503, ref SDS 11 5033
472093 -        Eugene Kim, OHS/DKR................ 001126, ref SDS 16 QW8I
472094 -        DARPA.............................. 010426, ref SDS 21 657O
472095 -        Dave Snowden, IBM.................. 020610, ref SDS 33 MV9G
472096 -        Ed Swanstrom, KM educator.......... 020812, ref SDS 36 TV9K
472097 -        Murray Altheim..................... 020820, ref SDS 37 UV6G
472098 -        John Maloney, KMCI................. 020822, ref SDS 38 QF5O
472099 -
472100 -  ..
472101 - Gary may be suggesting in para 3 of his letter, ref SDS 0 AX6J, that
472102 - willingness to expend effort for good management is driven by belief,
472103 - i.e., "knowledge" that effort will yield a satisfactory reward.  In
472104 - other words, "willingness" per se is not an isolated factor, but
472105 - rather reflects life experience.  For example, most people are willing
472106 - to dig up the backyard using a pick and shovel, or even pay for an
472107 - expensive backhoe, if they know, i.e., believe, that $100K in gold is
472108 - six feet below the surface, because that would yield a return 10 times
472109 - the expense of their effort.  There would not be a lot of debate,
472110 - wringing of hands, nor hesitancy to expend effort, once the threshold
472111 - belief was achieved that gold is within reach, because culture
472112 - supports a subsidiary belief that effort will be rewarded.  On the
472113 - other hand, if there is a report that $100K worth of gold is 2,000
472114 - feet below grade, there would be no willingness to dig it up because
472115 - it would cost $2M for mining methods to protect adjacent property,
472116 - pumps to remove ground water, and so forth.
472117 -
472118 -  ..
472119 - SDS works the same way, as related in seminar at Cal Tech on 921021.
472120 - ref SDS 3 1661
472121 -
472122 - When applied to work where significant value is at risk, either to
472123 - gain or lose, SDS provides a return of 10:1 according to the study on
472124 - 971007 by USACE. ref DRP 2 0001 and ref DRP 2 7401
472125 -
472126 -  ..
472127 - Why do people wring their hands about using SDS that takes a lot less
472128 - effort to earn $100K than digging up the backyard for the equivalent
472129 - amount of gold?
472130 -
472131 -  ..
472132 - Ignorance is an innovation loop.
472133 -
472134 - On 890324 people believe working intelligently is unnecessary overkill
472135 - because it is beyond their experience. ref SDS 1 LZ5F  No experience
472136 - no belief.  Similarly, Andy Grove points out at Intel that getting
472137 - successful people to improve is like walking through the Valley of
472138 - Death, reviewed on 980307.  People deny that improvement is needed,
472139 - because they are ignorant that conditions have changed which brought
472140 - success using existing skills and capabilities. ref SDS 8 1657
472141 -
472142 -  ..
472143 - Unlike cultural ballast that sustains belief in the value of gold,
472144 - there is no equivalent belief, i.e., knowledge, that using SDS will
472145 - yield a bigger return than is required to learn and use it, because
472146 - most belief rests either on direct experience, or the weight of mass
472147 - movement, or a very credible source.  A few reports does not provide
472148 - belief, especially in the case of SDS, where the report comes from a
472149 - source that is no longer using the method or technology at issue.
472150 -
472151 -  ..
472152 - When people are not sure, they are afraid to expend effort.  They fear
472153 - losing time which is the most precious resource of life.  When people
472154 - fear failure, they often deny that a problem or opportunity exists,
472155 - rather than admit to fear.
472156 -
472157 -  ..
472158 - Secretary of State Rumsfeld explained in remarks to the War College on
472159 - 020131 how cultural forces of ignorance, fear and denial resist
472160 - improvement. ref SDS 28 G15V
472161 -
472162 -  ..
472163 - How can ignorance be overcome?
472164 -
472165 - Education and experience solve innovation loop.
472166 -
472167 - Rumsfeld suggested being persistant, ref SDS 28 6L5K, forming a circle
472168 - of advocates to explain and demonstrate benefits of improvement.
472169 - ref SDS 28 QO8H  He further suggested being persistant, ref SDS 28
472170 - G442, because as Gary pointed out on 011210, it takes time (sometimes
472171 - up to 50 years) for an established culture to overcome ignorance, fear
472172 - and denial. ref SDS 26 R66K
472173 -
472174 -  ..
472175 - What does the circle of advocates do?
472176 -
472177 - Educate - explain, align, demonstrate.
472178 -
472179 - Spreading good news showing that converting information into knowledge
472180 - is fast and easy and fun helps a lot.  An example is Eric Armstrong.
472181 - On 000824 Eric argued against SDS. ref SDS 13 PU5N, saying that he is
472182 - not a big fan of archives. ref SDS 13 7O9I  Earlier on 000811 he
472183 - raised strong objection to SDS. ref SDS 12 VQ6J  Then on 010916 Eric
472184 - reported that looking back it appears that SDS obviously enables
472185 - amazing memory. ref SDS 22 0001  About eight (8) months or so later on
472186 - 020522 Eric offered that SDS is so obviously effective that he
472187 - believes people are ready for Knowledge Management, ref SDS 31 Y89F,
472188 - unlike on 001126, when people still believed in using IT for KM.
472189 - ref SDS 16 QW8I
472190 -
472191 -  ..
472192 - This record suggests that continued experience with SDS records on the
472193 - Internet helps people overcome ignorance, fear and denial.
472194 -
472195 - On 020924 Gary began a project to increase opportunities for people to
472196 - experience the benefits of SDS. ref SDS 39 0001
472197 -
472198 -  ..
472199 - An example where education by a circle of advocates can be used is the
472200 - record on 021129 where an article was cited on weblogs, ref SDS 41
472201 - 6N8O, and another article on sharing information was submitted.
472202 - ref SDS 41 GZ6F
472203 -
472204 - Another example is the record on 021126 explaining CaseMap software
472205 - supports some SDS functionality. ref SDS 40 91WP
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