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1...Pat received the letter with a link to the NDA for using SDS at CSG.
2...We discussed work on bringing the draft endorsement into alignment
CONTACTS
0201 - SRI International O-00000103 0701
020101 - Mr. Pat Lincoln; Director
020103 - Computer Science Laboratory O-00000103 0701
SUBJECTS
Researchers SRI Assume SDS Manages Documents Like SRI Plans to Devel
Inoculated Experts Sketpical Cynnical Against New Ideas Frustrated L
3004 -
3004 - ..
3005 - Summary/Objective
3006 -
300601 - Follow up ref SDS 63 0000. ref SDS 57 0000.
300602 -
300603 - Advised that a CD for SDS is now available, as a result of getting a
300604 - program set ready for Jerry Nord to start using at CSG. ref SDS 64
300605 - GL6J We plan to visit on Monday to get SDS configured on Jerry's
300606 - computer.
300608 - ..
300609 - We discussed again today having meetings at SRI to approve the NDA
300610 - will generate discussion and thereby grow awareness of SDS and Com
300611 - Metrics as a first step toward learning about Knowledge Management and
300612 - how to discuss costs and benefits, as Jerry Nord has done at CSG,
300613 - which we discussed on 030805. ref SDS 63 ZZ9N
300615 - ..
300616 - Pat received the letter with a link to the NDA for using SDS at CSG.
300617 - He plans to submit the Agreement to the legal department as a
300618 - prototype for developing approval to use SDS at SRI under similar
300619 - terms, as we discussed on 030805. ref SDS 63 UQ76
300620 -
300621 -
300623 - ..
300624 - Knowledge Management Technology Improve Collaboration on Documents
300625 - Documents Target Technology Collaboration Knowledge Management
300626 - Collaboration Knowledge Management Limited to Documents
300627 - Scientists Refuse Investigate SDS Ignorance Fear Denial
300628 -
300629 - Pat has talked to some people at SRI about investigating SDS, per
300630 - planning on 030805. ref SDS 63 N68F
300631 -
300632 - These discussions have not been fruitful. SRI engineers,
300633 - scientists and researchers associate their work on tools and
300634 - methods for collaboration to create documents with Knowledge
300635 - Management (KM); there is no analysis to distinguish this work on
300636 - knowledge support from information technology (IT), as occurred
300637 - with the OHS/DKR project on 000120. ref SDS 9 5063
300639 - ..
300640 - When Pat proposes reviewing SDS foundational documents, and
300641 - experimenting with SDS for intelligence support in order aid
300642 - research, investigate, test and examine Knowledge Management
300643 - there is an assumption that SDS is aimed at improving tools and
300644 - methods for collaboration on creating better documents, because
300645 - that is what "everybody" in the field is doing. Pat's report
300646 - today seems to support analysis in POIMS on popular aims for KM
300647 - to support collaboration by improving documents. ref OF 3 O87L
300648 - Pat's experience with scientists refusing to investigate new
300649 - ideas at SRI aligns with Morris' experience with executives
300650 - refusing to consider, test and investigate improving earnings at
300651 - Intel, reported on 990527. ref SDS 7 074D Earlier on 951228 he
300652 - discovered that people just don't get it, when he tries to
300653 - explain SDS for improving management. ref SDS 2 RL7L Andy Grove
300654 - had the same experience at Intel; trying to get successful
300655 - executives to improve the work is like walking through the Valley
300656 - of Death. ref SDS 6 1657
300658 - ..
300659 - On 970611 prevailing paradigm makes people in the Navy willfully
300660 - blind to opportunity for experimenting to discover advantages of
300661 - working intelligently, until they retire, then they worry that
300662 - SDS is an explosive technology. ref SDS 4 2870
300663 -
300664 - [On 040721 Pat trying again to explain SDS opportunity, busy
300665 - scientists and engineers do not have time to consider new
300666 - ideas. ref SDS 65 UA9N
300668 - ..
300669 - On 010520 there was concern that the executive committee at SRI
300670 - would all quit, if SDS were implemented to work intelligently and
300671 - reduct mistakes. ref SDS 19 E688
300672 -
300673 - [On 060211 CALO and Open Iris seem to be examples.
300674 - ref SDS 66 X05L
300676 - ..
300677 - An example is the OHS/DKR project Doug Engelbart is promoting.
300678 - On 000327 Doug Engelbart described the objective of OHS/DKR to
300679 - improve collaboration on producing documents, ref SDS 10 MO4G,
300680 - applying plans in his 1992 paper that describes collective IQ.
300681 - ref SDS 8 KI49
300683 - ..
300684 - Belief driven by cultural norms (i.e., what everybody is doing)
300685 - that SDS support KM follows the path others are pursuing to
300686 - improve collaboration on preparing documents, invites
300687 - understandable fear of competition for scarce grant money, in the
300688 - same way that Aerospace company's top KM executive worried that
300689 - SDS would prevent Aerospace company from being awarded work to
300690 - apply their efforts in KM to support deliverables and management
300691 - of the Future Combat Systems (combat) project, reported on
300692 - 030624. ref SDS 56 XZ54
300694 - ..
300695 - Pat seemed to indicate today that, like the Aerospace company,
300696 - SRI engineers, scientists and researchers argue that their work
300697 - will result in a better solution for KM than SDS provides,
300698 - despite having no experience and having done no analysis to
300699 - discover that SDS is not aimed at helping people collaborate on
300700 - creating documents. They don't want to invest time learning,
300701 - because this disrupts hope they have the answer. It's a dilemma.
300702 -
300703 - [On 060211 CALO and Open Iris seem to be examples.
300704 - ref SDS 66 X05L
300705 -
300707 - ..
300708 - SDS Support for Alphabet Technology Different From SRI KM Efforts
300709 -
300710 - Pat indicated during our call today that colleagues at SRI are
300711 - not aware that SDS support is different from work they are doing
300712 - on tools and systems for "collaboration." Understanding the
300713 - difference requires experience with SDS. Without understanding,
300714 - colleageus are hesitant to entertain a new idea. This is another
300715 - KM dilemma, an endless loop, which Grove suggests can only be
300716 - solved by experimenting, reported on 980307.
300717 - Pat indicates that researchers at SRI
300718 - are unwilling to experiment to test understanding.
300720 - ..
300721 - SDS support for foundational processes that augment intelligence
300722 - by enhancing alphabet technology to convert information into
300723 - knowledge, as set out in POIMS, ref OF 2 ER3G, is clearly
300724 - different and so does not compete with what others are doing in
300725 - Knowledge Management. John Maloney, who is fluent with trends in
300726 - the field, noted on 020608 that SDS does not fit any of the
300727 - models for collaboration that others are pusuing to develop KM,
300728 - ref SDS 26 RJ7O Ross Armstrong at IBM made a similar point on
300729 - 030406. ref SDS 36 PL3F Earlier on 001025 Doug Engelbart noted
300730 - that SDS is different from the work he did at SRI in the 1960's,
300731 - and earlier on 000327 Doug noted objectives that drive his work
300732 - are different from SDS.
300734 - ..
300735 - This sounds like experience going out on the job and asking
300736 - contractors, project managers and engineers if they would like a
300737 - technology to improve command and control of the work. There is
300738 - never a response that asks how does it work; how much time and
300739 - money does it save. The answer is always...
300740 -
300741 - "Oh, we already have all that!
300743 - ..
300744 - Our company uses all the latest software from Microsoft, and
300745 - we went to the seminar last week on how to expedite by
300746 - talking on the cell phone and using email to reduce
300747 - paperwork. We don't have time right now to consider how to
300748 - save time and money because we are behind schedule fixing a
300749 - big mistake. As soon as things quiet down, maybe we can
300750 - consider SDS.
300752 - ..
300753 - Why then is SDS being accepted at Aerospace company?
300755 - ..
300756 - Why was SDS work product accepted at SRI for the OHS/DKR project,
300757 - shown by the record on 001017? ref SDS 15 1575
300759 - ..
300760 - Why was there acceptance at Broadwater Dam, and then by DNRC, as
300761 - reported on 010725? ref SDS 20 0001
300763 - ..
300764 - Why did Bob Johnston say SDS improved management better than
300765 - other methods, after spending months trying to get SDS eliminated
300766 - from the job, as reported on 970107? ref SDS 3 4953
300768 - ..
300769 - In all of these cases, nobody approved anything.
300771 - ..
300772 - People gained exposure through force majeure, as a fait accompli,
300773 - by someone showing up and producing work product. Experience
300774 - enables people to discover that working intelligently saves time
300775 - and money, and does not interfere with current methods, but makes
300776 - everybody and other tools more productive.
300778 - ..
300779 - As a result, our focus should on developing KM Lab at SRI, as we
300780 - discussed on 030805, ref SDS 63 UP6F, so that people have the
300781 - chance to gain experience with SDS, as Pat has over the past
300782 - several years. The draft endorsement calls for a KM Lab so that
300783 - work on KM can continue while people discover the power of
300784 - knowledge. ref OF 12 ZT6M
300785 -
300787 - ..
300788 - We discussed work on bringing the draft endorsement into alignment
300789 - with Pat's objectives and standards, based on the two (2) tasks in the
300790 - record on 030527. ref SDS 55 4N9M
300791 -
300792 - Pat explained that some of the language in the draft can be
300793 - modified to make clear that the endorsement cites the Welch SDS
300794 - record to illustrate better processes and is not an endorsement
300795 - of the representations in the record, for which Pat is not
300796 - personally familiar. This fits the model of citing any third
300797 - party source, such as Time, the Encyclopedia Britannia, the Wall
300798 - Street Journal, Scientific American, et al, as shown on 030520
300799 - reviewing Pat's concerns. ref SDS 52 RJ39
300801 - ..
300802 - Pat indicated he can work on this task over the next few weeks,
300803 - similar to Gerry Johnson and Jerry Nord working with the
300804 - language of POIMS, reported on 030805. ref SDS 63 2M5W
300806 - ..
300807 - Pat will submit ideas for re-crafting the draft endorsement to
300808 - align with his requirements.
300810 - ..
300811 - To support this task, we did an exercise to open the draft
300812 - endorsement, ref OF 12 0001, cited in the record on 030417.
300813 - ref SDS 38 EQ6G Pat bookmarked the draft in his browser so he
300814 - can find it quickly to perform this task.
300815 -
300817 - ..
300818 - A few days later on Sunday, 030810 submitted email linked to this
300819 - record confirming understandings.
300820 -
300821 - Mentioned idea of participating in a conference call once a week
300822 - to keep up on KM advance at Aerospace company and CSG.
300823 -
300824 - Think I mentioned that Gary and I talk several times a day on help
300825 - with SDS and developing transformation on combat. We discussed
300826 - today, bringing Jerry Nord into a conference call at least once a
300827 - week to build common efforts and guidance on advancing KM.
300828 - Possibly, you can join such discussions. Jerry has emphasized the
300829 - importance of regular communication to avoid "going dark." People
300830 - say "too many cooks spoil the broth," but others say that "many
300831 - hands make light work." Maybe this is worth a try to develop
300832 - momentum at SRI along the lines that Gary has going at Aerospace
300833 - company and Jerry sees occurring at CSG (see Jerry's report on
300834 - 030718. ref SDS 61 6O83
300836 - ..
300837 - We know that if people do not produce SDS work product, this
300838 - signals a failing initiative. Don't want to push too hard, but
300839 - merely to let you know that there are people available who do
300840 - understand KM and are making progress daily. That is an essential
300841 - element of transformation that needs to be applied.
300842 -
300843 -
300844 -
300845 -
300846 -
300847 -
300848 -
300849 -
3009 -
Distribution. . . . See "CONTACTS"