CONTACTS 

SUBJECTS
Skyme, David Knowledge Management Oxymoron Because Information is a
Knowledge Management Oxymoron Because Information is a Thing That Ca
Information Knowledge Mean Same Thing Difference Hard for People to

0705 -
0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 16 0000.
070702 -
070703 - Discussion with Jackie on 040317, where she suggested using language
070704 - in POIMS to describe SDS software for the evaluation contract with
070705 - Aerospace company, ref SDS 15 PQ6P, indicated potential progress toward a general
070706 - understanding and acceptance of, or at least appreciation for,
070707 - concepts and practices that flow from SDS, which enable advancing from
070708 - traditional reliance on information technology to a new paradigm that
070709 - posits a culture of knowledge, as explained in POIMS.
070711 -  ..
070712 - Further discussion with Jackie yesterday, ref SDS 16 MF6H, indicates
070713 - progress is, at best, halting, fragmented and fleeting, which
070714 - therefore requires continual education, called out in the annual
070715 - review on 040102 using SDS at Aerospace company. ref SDS 11 O97F
070717 -  ..
070718 - The challenge is aptly summarized by Fuller observing that fundamental
070719 - change takes 50 years for an established culture, reported on 011210.
070720 - ref SDS 4 R66K  At this hour, the meaning of "knowledge" as a distinct
070721 - cognitive resource from information, and therefore a useful concept
070722 - for "knowledge management" to advance common methods and tools for
070723 - managing information is still fragile and fleeting, like a whisper,
070724 - that characterized "understanding" of "democracy" when Rome struggled
070725 - to become a republic, reviewed on 030718. ref SDS 9 WZ7N
070727 -  ..
070728 - At this time, we have created strong demand among a few people at
070729 - Aerospace company, who have direct experience with SDS records, similar to DNRC,
070730 - PG&E, USACE, etc., that enables grasping the value of organizational
070731 - memory, intelligence and knowledge, shown by the new contract reported
070732 - today on 040402, that makes SDS "good to go" at Aerospace company, ref SDS 17
070733 - LN7T, and illustrated by Gary's comments on 040227, ref SDS 13 RH77,
070734 - citing the example of the record on 040203, ref SDS 12 NB6G  In each
070735 - case, nobody could explain the technology, the process nor the meaning
070736 - of these ideas as distinct from traditional information technology
070737 - (IT), similar to Tom Keesling's report on 961101 that, despite a year
070738 - of demonstrations and discussions, nobody grasped or understood how
070739 - SDS is used for Communication Metrics, until after people gain
070740 - experience. ref SDS 2 8888
070742 -  ..
070743 - This is demonstrated in part by common understanding of knowledge
070744 - ref SDS 0 JP8M, that is not meaningfully distinguishable from
070745 - information, per research below, ref SDS 0 JJ9G, and, so, aligns with
070746 - prior research on 020608 that found the term "knowledge management" is
070747 - an oxymoron. ref SDS 6 JA3H  Similarly, new research today saying
070748 - that...
070749 -
070750 -        ...information used for understanding or doing something is
070751 -        "known" as "knowledge," ref SDS 0 YY32
070752 -
070753 - ...is not very helpful.  The question arises under this formulation
070754 - about what knowledge is called that is used for doing something, or
070755 - are people only able to do things with information, and are not
070756 - allowed to use knowledge for doing anything.
070758 -  ..
070759 - Research today found...
070760 -
070761 -        http://denham.typepad.com/km/2004/01/knowledge_augme.html
070763 -     ..
070764 -    Knowledge-at-work
070766 -     ..
070767 -    A collection of personal thoughts about learning, community and
070768 -    social affordances for knowledge creation
070770 -     ..
070771 -    Knowledge augmentation
070773 -     ..
070774 -    What are the key practices that lead to effective knowledge
070775 -    creation, increase awareness and assist teams to leverage their
070776 -    tacit understandings?
070778 -     ..
070779 -    There is an email address for someone...
070780 -
070781 -                     dgrey@iquest.net
070783 -  ..
070784 - The presentation at this location appears thoughtful in struggling to
070785 - work with implications of POIMS, with commentary saying in part...
070786 -
070787 -        I followed the enumerative descriptions link and then out to
070788 -        POIMS. The author of the POIMS article makes too many
070789 -        mistakes.  When he started talking about information overload,
070790 -        I pretty much lost interest in the article.
070792 -         ..
070793 -        Early on he talks about expanding managerial focus.
070794 -        Information overload is exactly that an issue that arises when
070795 -        focus is expanded and thus diluted. Geoffrey Moore talks about
070796 -        how managerial focus must be managed in "Linving on the Fault
070797 -        Line." The answer is to focus on less, not more.
070799 -         ..
070800 -        Then, he says that thinking converts info to knowledge. No.
070801 -        Think all you want if it is info it isn't going to turn into
070802 -        knowledge, unless you take the tack that all info is explicit
070803 -        knowledge where I would say not so.
070805 -         ..
070806 -        I've reached my [patience] threahold, so I couldn't get beyond
070807 -        that. There may be a grain of something beyond the KM speak,
070808 -        marketease, but I couldn't find it.
070810 -  ..
070811 - This person's grasp of POIMS, and in particular struggling with the
070812 - concept of "intelligence" as a cognitive process that converts
070813 - information into knowledge, reflects comments from Dave Snowden at IBM
070814 - on 020610. ref SDS 7 MV9G   Like Dave Snowden's comments on 020610,
070815 - the analysis fails to cite any specific language from POIMS that was
070816 - reviewed and, as a result, led to impatience with KM speak and
070817 - marketease. ref SDS 7 RWG5
070818 -
070819 -
070821 -  ..
070822 - Experience and Teaching to Explain Enables Learning New Ideas
070823 -
070824 - The implication is that no amount of conversation, commentary nor
070825 - other means to impart concepts of "knowledge" is going to be grasped,
070826 - at least in the 20 minutes people have available for study.  Only
070827 - experience of the kind Gary has provided at Aerospace company, in combination
070828 - with proactive teaching that associates words with deeds, under the
070829 - plan for Gary to provide a "2nd Act," repored in the annual review,
070830 - ref SDS 10 1L30, can help people make the transition from information
070831 - to a culture of knowledge, per lesson learned reported on 040102.
070832 - ref SDS 11 393U
070834 -  ..
070835 - This situation supports the "2 worlds" model that must be bridged with
070836 - a combination of continual experience and continual education, also,
070837 - reviewed on 040102. ref SDS 11 O97F
070839 -  ..
070840 - Another dimension of "2 worlds" is the general feeling that anybody
070841 - can produce SDS-type work product for organizational memory to work
070842 - "intelligently," as explained in POIMS, ref OF 3 1X6G, if people
070843 - simply choose to use the skills and tools they already have to do so,
070844 - noted by Pat Lincoln on 020729, ref SDS 8 JI7N, and earlier Morris
070845 - made a similar observation on 020110. ref SDS 5 653N
070847 -  ..
070848 - This "sour grapes" formulation strives to relieve tension from
070849 - emotional trauma created when failure to use good management causes
070850 - loss, conflict, crisis and calaity, by relegating triangulation
070851 - enabled by SDS, explained in POIMS, ref OF 6 16EF, for "intelligence"
070852 - to organize, analyse, align, summarize and obtain feedback to refine
070853 - accuracy to a matter of choice, based on necessity that people resolve
070854 - by deciding SDS work product for Communication Metrics is "unnecessary
070855 - overkill."  Stripping out the clauses and adjectives, leaves the stark
070856 - proposition that "accuracy" to save lives, time and money by avoiding
070857 - mistakes is "unnecessary overkill," first noticed on 890324.
070858 - ref SDS 1 WR9K
070860 -  ..
070861 - A recent example is work at Aerospace company reported on 040227 that found
070862 - additional staff was unable to provide SDS-type work product using
070863 - approved, popular tools that everybody likes, and which was demanded
070864 - by management. ref SDS 13 RH77
070866 -  ..
070867 - The corollary proposition is that people can produce technology like
070868 - SDS if anybody chooses to do so, illustrated by Jack Park's letter on
070869 - 040315. ref SDS 14 N177
070871 -  ..
070872 - A seemingly dramatic illustration that shines a light of experience on
070873 - both propositions is experience by Jack and colleagues working with
070874 - OHS/DKR people.  On 001126 Eugene Kim layed down a marker for people
070875 - committed to create better technology to both produce SDS-type work
070876 - product to perform Knowledge Management without using SDS technology,
070877 - but instead to rely on tools people are already skilled to use,
070878 - ref SDS 3 4E3X; and, also, to use experience performing Knowledge
070879 - Management using conventional information technology to develop new
070880 - technology.  In this large case study extending now over a 4 year
070881 - period, Eugene set out specific steps people can perform, which though
070882 - incomplete, provided a path for progress. ref SDS 3 PK4N
070884 -  ..
070885 - As of December of 2003, the group has gone through several cycles of
070886 - starting over to define objectives, and continues to use the same
070887 - methods without success either at producing SDS-type work product nor
070888 - to create new tools that advance toward a culture of knowledge.
070889 -
070890 -
070892 -  ..
070893 - Knowledge Indistignuishable from Information in Common Liturature
070894 -
070895 - Research cited above demonstrating difficulty grasping a meaningful
070896 - distinction between information and knowledge, ref SDS 0 JA81, shows
070897 - alignment with review on 020608 that found Skymes explains a common
070898 - failing where people merely substitute "knowledge" for "information"
070899 - in constructing a definition. ref SDS 6 JA4L
070900 -
070902 -              ..
070903 -             Knowledge is defined as...
070904 -
070905 -
070906 -                 http://searchcio.techtarget.com/sDefinition/0,,sid19_gci212448,00.html
070907 -
070908 -             In information technology, knowledge is, to an enterprise
070909 -             or an individual, the possession of information or the
070910 -             ability to quickly locate it.  This is essentially what
070911 -             Samuel Johnson, compiler of the first comprehensive
070912 -             English dictionary, said when he wrote that:
070913 -
070914 -                 "Knowledge is of two kinds: we know a subject
070915 -                 ourselves, or we know where we can find information
070916 -                 upon it."
070918 -              ..
070919 -             In the context of the business enterprise or the personal
070920 -             computer user, knowledge tends to connote possession of
070921 -             experienced "know-how" as well as possession of factual
070922 -             information or where to get it. Enterprises have recently
070923 -             begun to treat their accumulated knowledge as an asset and
070924 -             to develop Knowledge Management plans and applications.
070925 -             ref SDS 0 MK52
070927 -              ..
070928 -             A new kind of application, called Data Mining. ref SDS 0
070929 -             MK5K attempts to develop knowledge from a company's
070930 -             accumulated business transactions and other data.
070932 -              ..
070933 -             In philosophy, the theory of knowledge is called
070934 -             epistemology and deals with such questions as how much
070935 -             knowledge comes from experience or from innate reasoning
070936 -             ability; whether knowledge needs to be believed or can
070937 -             simply be used; and how knowledge changes as new ideas
070938 -             about the same set of facts arise.
070939 -
070941 -              ..
070942 -             Information is defined at...
070943 -
070944 -
070945 -                 http://searchdatabase.techtarget.com/sDefinition/0,,sid13_gci212343,00.html
070947 -              ..
070948 -             Information is stimuli that has meaning in some context
070949 -             for its receiver. When information is entered into and
070950 -             stored in a computer, it is generally referred to as data.
070951 -             After processing (such as formatting and printing), output
070952 -             data can again be perceived as information.
070954 -              ..
070955 -             When information is packaged or used for understanding or
070956 -             doing something, it is known as knowledge. ref SDS 0 005W
070957 -
070958 -
070960 -              ..
070961 -             Knowledge Management is defined as...
070962 -
070963 -
070964 -                 http://searchdomino.techtarget.com/sDefinition/0,,sid4_gci212449,00.html
070966 -              ..
070967 -             Knowledge management is the name of a concept in which an
070968 -             enterprise consciously and comprehensively gathers,
070969 -             organizes, shares, and analyzes its knowledge in terms of
070970 -             resources, documents, and people skills. In early 1998,
070971 -             it was believed that few enterprises actually had a
070972 -             comprehensive knowledge management practice (by any name)
070973 -             in operation. Advances in technology and the way we
070974 -             access and share information have changed that; many
070975 -             enterprises now have some kind of knowledge management
070976 -             framework in place.
070978 -              ..
070979 -             Knowledge management involves data mining and some method
070980 -             of operation to push information to users. Some vendors
070981 -             are offering products to help an enterprise inventory and
070982 -             access knowledge resources. IBM's Lotus Discovery Server
070983 -             and K-Station, for example, are products advertised as
070984 -             providing the ability to organize and locate relevant
070985 -             content and expertise required to address specific
070986 -             business tasks and projects. They are said to be able to
070987 -             analyze the relationships between content, people,
070988 -             topics, and activity, and produce a knowledge map report.
070990 -              ..
070991 -             In an Information Week article, Jeff Angus and Jeetu
070992 -             Patel describe a four-process view of knowledge
070993 -             management that we have put into a table:
070994 -
070995 -                1.  Gathering
070996 -
070997 -                    a.  Data entry
070999 -                         ..
071000 -                    b.  OCR and scanning
071002 -                         ..
071003 -                    c.  Voice input
071005 -                         ..
071006 -                    d.  Pulling information from various sources
071008 -                         ..
071009 -                    e.  Searching for information to include
071010 -
071011 -                        {Nothing seems to be listed under this
071012 -                        section}
071014 -                     ..
071015 -                2.  Organizing
071016 -
071017 -                    a.  Cataloging
071018 -
071019 -                    b.  Indexing
071020 -
071021 -                    c.  Filtering
071023 -                         ..
071024 -                    d.  Linking
071026 -                     ..
071027 -                3.  Refining
071028 -
071029 -                    a.  Contextualizing
071030 -
071031 -                        {Needs explanation and examples showing
071032 -                        perforance and application that yield cost
071033 -                        savings.}
071035 -                         ..
071036 -                    b.  Collaborating
071037 -
071038 -                        {Needs explanation and examples showing
071039 -                        perforance and application that yield cost
071040 -                        savings.}
071042 -                         ..
071043 -                    c.  Compacting
071044 -
071045 -                        {Could be summarizing -- needs explanation and
071046 -                        examples showing perforance and application
071047 -                        that yield cost savings.}
071049 -                         ..
071050 -                    d.  Projecting
071051 -
071052 -                        {Could relate to analysis - needs explanation
071053 -                        and examples showing perforance and application
071054 -                        that yield cost savings.}
071056 -                         ..
071057 -                    e.  Mining
071058 -
071059 -                        {How does this differ from "Gathering"?
071060 -                        ref SDS 0 QQ42
071062 -                     ..
071063 -                4.  Disseminating
071064 -
071065 -                    a.  Flow
071066 -
071067 -                    b.  Sharing
071068 -
071069 -                    c.  Alert
071071 -                         ..
071072 -                    d.  Push
071073 -
071075 -              ..
071076 -             A knowledge management plan involves a survey of corporate
071077 -             goals and a close examination of the tools, both
071078 -             traditional and technical, that are required for
071079 -             addressing the needs of the company. The challenge is to
071080 -             select or build software that fits the context of the
071081 -             overall plan and encourage employees to share information.
071082 -
071083 -
071085 -              ..
071086 -             Data Mining is defined as...
071087 -
071088 -
071089 -                 http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci211901,00.html
071091 -              ..
071092 -             Data mining is sorting through data to identify patterns
071093 -             and establish relationships. Data mining parameters
071094 -             include
071095 -
071096 -             •  Association - looking for patterns where one event is
071097 -                connected to another event
071099 -                 ..
071100 -             •  Sequence or path analysis - looking for patterns where
071101 -                one event leads to another later event
071103 -                 ..
071104 -             •  Classification - looking for new patterns (May result
071105 -                in a change in the way the data is organized but that's
071106 -                ok)
071108 -              ..
071109 -             Data mining techniques are used in mathematics,
071110 -             cybernetics, and genetics.  Web mining, a type of data
071111 -             mining used in customer relationship management (CRM)
071112 -             takes advantage of the huge amount of information gathered
071113 -             by a Web site to look for patterns in user behavior.
071114 -
071115 -
071116 -
071117 -
071118 -
071119 -
071120 -
071121 -
071122 -
071123 -
071124 -
071125 -
071126 -
071127 -
071128 -
071129 -
071130 -
071131 -
071132 -
071133 -
071134 -
071135 -
071136 -
071137 -
071138 -
0712 -