CONTACTS 
0201 - Executive Information Systems, Inc.                                                                                                                                O-00000709 0201
020101 - Mr. Joseph M. Firestone, Phd.                                                                                                                                    O-00000709 0201
020102 - Chief Scientist

SUBJECTS
Knowledge Management Not Defined Knowledge Information Difference No

0903 -
0903 -    ..
0904 - Summary/Objective
0905 -
090501 - Follow up ref SDS 55 0000, ref SDS 38 0000.
090503 -  ..
090504 - Found a web site for Knowledge Management....
090505 -
090506 -                         http://www.km.org
090508 -  ..
090509 - The past year or so there have more articles with the term Knowledge
090510 - Management, for example on 980828, ref SDS 54 PQWP, but without any
090511 - definition of what folks have in mind that is different from
090512 - information at the library, in filing cabinets, directories, data base
090513 - management, networking, etc., as noted reviewing IBM's initiative on
090514 - business intelligence on 980226, ref SDS 53 2716, which seemed aimed
090515 - at selling Lotus Notes, because IBM could not figure out how to create
090516 - and sell something useful. ref SDS 53 V45M
090518 -  ..
090519 - So far, researching knowledge management shows no process nor practice
090520 - for applying "management" to any notion of knowledge, and none seem to
090521 - recognize Drucker's work laying foundations for knowledge work,
090522 - reviewed on 931130. ref SDS 7 XM9G
090523 -
090524 -        [On 20608 knowledge information difference hard for people to
090525 -        understand case study. ref SDS 69 CC6J
090527 -         ..
090528 -        [On 020608 knowledge define case study hard for people to
090529 -        grasp, ref SDS 69 CC6J; philosophy grounding for "Knowledge
090530 -        Management" reviewed 050115, ref SDS 71 SF5K, correlates with
090531 -        cognitive science reviewed 960518, ref SDS 38 GS58, management
090532 -        tasks considered 000307, ref SDS 66 767G, and physical science
090533 -        locality principle power of knowledge predicts and controls the
090534 -        future, reviewed on 040312, ref SDS 70 YH4G
090536 -  ..
090537 - This site lists an article, ref OF 6 0000, publishied on 990125 in
090538 - Inter@active Week....
090539 -
090540 -     http://www.zdnet.com/intweek/stories/news/0,4164,2192675,00.html
090541 -
090542 - ...claims to explain the Knowledge Management (KM) movement.
090543 -
090545 -  ..
090546 - Knowledge Management seems to be another name for document management,
090547 - ref OF 6 3458, which is related to Enterprise Workflow reviewed on
090548 - 940522, ref SDS 10 0453, and Business Intelligence reviewed on 980226,
090549 - ref SDS 53 0000, and again on 980828. ref SDS 54 PQWP
090550 -
090551 -     [On 990423 draft proposal for NSF research. ref SDS 59 7503]
090553 -      ..
090554 -     [On 991103 HQUSACE trying Knowledge Management. ref SDS 62 4592]
090556 -      ..
090557 -     [On 991129 telecon with John Maloney, president of the local
090558 -     chapter of KMCI in the Bay Area, confirmed that KM is largely a
090559 -     document management technology effort. ref SDS 63 6570]
090561 -      ..
090562 -     [On 991217 John seemed to indicate that SF chapter applies KM
090563 -     beyond document management. ref SDS 64 0899]
090565 -      ..
090566 -     [On 000307 research SRI team indicates Knowledge Management is a
090567 -     lot of hard work using conventional tools and practices.
090568 -     ref SDS 66 767G
090570 -      ..
090571 -     [On 001130 IBM reports Raven project to improve Lotus Notes for
090572 -     supporting Knowledge Management delayed. ref SDS 67 F26K
090574 -  ..
090575 - Could not find in the KM site definitions for knowledge, intelligence,
090576 - information, data, etc., which was reviewed on 960227. ref SDS 20 0022
090577 -
090578 -            [On 011102 John Prusak with IBM article, ref SDS 68 DT5F,
090579 -            on origins of Knowledge Management, ref SDS 68 JX6K,
090580 -            critics indicate Knowledge Management is merely a marketing
090581 -            effort for more Information Management capabilities.
090582 -            ref SDS 68 SZ7O
090584 -  ..
090585 - Actually, there are two KM sites.  The science site has a bibliography
090586 - that includes anthropology, AI and cognitive science, which may cover
090587 - some of these issues.
090588 -
090589 -     Joe Firestone's paper defines KM thus...
090590 -
090591 -         KM is handling, directing, governing, or controlling knowledge
090592 -         processes within an organization in order to achieve the goals
090593 -         and objectives set by the organization for these knowledge
090594 -         processes.
090596 -      ..
090597 -     [Joe's paper was reviewed on 990215. ref SDS 57 8003]
090599 -      ..
090600 -     [On 000113 Ed Swanstrom, president and founder of KMCI explained
090601 -     his ideas on KM. ref SDS 65 0001
090603 -  ..
090604 - Joe, however, does not define "knowledge" nor any "process" that
090605 - people use to generate knowledge, nor to manage anything.
090607 -  ..
090608 - Thus, what "knowledge process" do managers and executives use, other
090609 - than "guess and gossip"? ref SDS 44 0000
090611 -  ..
090612 - Lack of definition and direction, may indicate that KM is another
090613 - effort like "business intelligence" to promote computers with a new
090614 - name for something that computers have not been able to do very well,
090615 - i.e., improve the practice of management. as reviewed on 980226....
090616 - ref SDS 53 2716
090618 -  ..
090619 - For example, IBM is involved with Knowledge Management through Lotus
090620 - Notes, ref OF 6 5712, which does not improve management under the
090621 - record on 951011. ref SDS 17 8552
090623 -  ..
090624 - The basic idea seems to be using computers for decision support, i.e.,
090625 - to improve management, which is difficult for the reasons set out in
090626 - Landauer's book reviewed on 950710. ref SDS 16 3387
090628 -  ..
090629 - Did not see anything on cost/benefit showing how KM improves
090630 - management by expanding span of attention, reduces mistakes and cost
090631 - of rework, as reviewed by USACE's report on 971008. ref SDS 51 0000
090633 -  ..
090634 - I looked at Discussion Forums under KM Business Applications....
090635 -
090636 -
090637 -             http://www.km.org/kmcbusiness.htm
090638 -
090640 -  ..
090641 - It has general and theoretical discussion sections.
090643 -  ..
090644 - I tried both, and found some activity under theoretical.
090646 -  ..
090647 - Selected option to view the discussion without joining...
090648 -
090649 -    http://4hlists.org/scripts/lyris.pl?visit=theodiscuss&id=77514962
090650 -
090651 - ...from....
090652 -
090653 -       Dr. Steve Eskow, dreskow@durand.com
090655 -        ..
090656 -       Joe Firestone, Phd., eisai@moon.jic.com
090657 -
090658 -          [On 990215 received letter from Joe. ref SDS 57 0000]
090660 -        ..
090661 -       Roy Roebuck, Phd., roy@one-world-is.com
090662 -
090663 -          [On 990214 received letter from Roy. ref SDS 58 0000]
090665 -  ..
090666 - Sent letters to Steve, Joe and Roy.
090667 -
090668 -
090669 -     [On 991027 received letter requesting standards for KM.
090670 -     ref SDS 61 0001]
090671 -
090672 -
090673 -
090674 -
090675 -
090676 -
090677 -
090678 -
090679 -
0907 -